Database Users

[Q] Error sending/receiving MMS "National access coverage not available."

Hello,
Lately I have been unable to send or receive text messages that contain pictures or videos. The error message is always the same "National access coverage not available."
I called Verizon, on Thursday of last week (1-13), and the technician was unable to figure out the problem. He escalated it to the next level and said that someone would be contacting me in a day or 2. Well it's now Wednesday (1-19) of the following week and so far, nothing!
Has anyone else run into this problem? If so, what's the fix? Any help would be appreciated, especially since Verizon has been no help at all!
I'm using a Moto Droid2 ver, 2.3.2 Rooted and OC'd @ 2.25Ghz
Thanks,
Scott

Dial *228 and update your PRL.

silverfang77 said:
Dial *228 and update your PRL.
Click to expand...
Click to collapse
Thanks for the reply.
Unfortunately, it didn't work. I updated it waited the 15 minutes. When it didn't work I rebooted the phone figuring maybe it needed to be refreshed or something, (long time windows tech, reboot fixes everything!) but still nothing. Just that same message.

I get the exact same error when sending or receiving MMS 50 percent of the time with the first initial try... *228 does not fix this.. verizon cannot fix it either...

OK, got tired of waiting for Verizon to call back. On the phone with 2nd tier support now for about the last hour, so far nothing.

Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.

OK, got finished with the Verizon tech, who was very helpful, but we still could not resolve the issue.
She removed and reloaded my data from the server, switched me to another IP address and did a few other behind the scenes things but nothing worked. She suggested doing the factory reset, but I'm ready to give up troubleshooting this issue yet. If all else fails, then I guess I will have no other option.
Since sending MM text's in not a huge part of what I use my phone for, I may just wait for the next release of the software and hope that fixes it.
In the mean time I'll just keep playing with settings and searching Google and the message boards in the hope that someone can come up with a fix that doesn't involve having to wipe it.

rtfield said:
Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.
Click to expand...
Click to collapse
I used to use that app, but removed it long before this started happening. I wonder if it left behind some orphan files that are somehow in there wreaking havoc?
Since the problem still existed even running the phone in safe mode, I would think that would not be the case, but anythings possible.

my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through

1250x said:
my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through
Click to expand...
Click to collapse
That's the thing. Since so many people are having the same or similar issue, I just find it hard to believe it's not something on Verizon's side or with their software. This many people screwing up their phone's in the exact same way all around the same time just seem a little suspect to me.

Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.

rtfield said:
Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.
Click to expand...
Click to collapse
Yeah, I guess I'm going to have to try something. I want to make a nandroid backup first just to be safe and then I'll give it a shot.
Thanks.

This is great!
So, I just finished the factory reset (which DID fix the problem) and was starting to configure all my custom settings when the Verizon tech I spoke with called me back. She said that she had just spoken to Motorola and they said it was a known problem with their phones! They are not sure what it is yet, but they are working on it. In the mean time, the only thing they can suggest is to reset the phone as a work around!
I asked the Verizon tech if there was any kind of documentation about this that she could send me, but of course there isn't. And there's also nothing on the Motorola site about the error either, at least nothing I could find.
While it doesn't make the situation go away, it does make me feel better knowing what the root of the problem is, sort of. Only problem is, there is no guarantee that it won't happen again.

i turn airplane mode on then off... works for me

Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App

S.Meezy said:
i turn airplane mode on then off... works for me
Click to expand...
Click to collapse
Yes, I had heard that worked for some people, and I did try that but it still didn't work. Even so, that would only be a work around and not really fixing the issue.
V.A.T.Juice said:
Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App
Click to expand...
Click to collapse
Interesting, since I did the factory rest I haven't had a problem. If it happens again, I'll be sure to check that.

***EPIC - NEED HELP TXT MESSAGING, BLUETOOTH, QIK for EB13 *PLEASE!

OK I need help and serious input since these are the things I use the most. I will give you a little history also. On 0:00 Tuesday 02/22/2011 I downloaded samsung update for EB13. I flashed the phone, and everything went well even the one-click-root-2.5.5. So with my issues appearing I researched and seen many others had issues not like mine. I called Sprint they had me do a hard reset on my phone. Still the issues are a not real bad but I had having to restart my phone 6 or 7 times a day. I even went to the store and the rep said there were no so called "quote issues with the EPIC cause he has one". I need my phone re-flash. I told him I did that. He said have a hard reset done to it. I did it the day after the I flashed it. I told him I still have issues and no one has been able to help me. He said take the phone back and get a new one then. His name is Mike at the Sprint Store on Oleander Dr Wilmington, NC. Lots of help Mike. Just admit the software is sh*t like the phone reps did on the phone. Re-flashing and a hard reset is something I already did, and removed alot of useless app, from the guide on switch apps to remove. So PLEASE someone come up with some mods or ideas to help me. PLEASE. I got no clue on this.
1. Txt messaging. After an hour of non use when trying to send a txt. The txt hangs. I tried de-activating and a signal refresh. Dont work. Only fix is re-start the phone, and re-send the txt.
2. Bluetooth. After non use for an hr Bluetooth says it is still connected. When calls comes in however it is not connected. I have to manual connect, or if no call, I have to do a signal refresh. Not even turning off bluetooth works. The Sprint rep says it is the only work around they have and know about it.
3. QIK. Ok Qik on 2.1 used do a portrait on the front camera. Now it records only as landscape, but shows as portrait. I spoke to Sprint about this also and they said it some I am going to have to deal with. I drive alot to job to job, so I dont have alot of time to play with settings.

bluetooth problems?
i have flashed the eb13 froyo onto my epic with the eb13 supernova,genocide .3a kernal and everything seems to be almost perfect except i still can not give voice commands over my bluetooth ....it will activate, say speak now and then it will disconnect before i can even give a command...if there is a fix for this please let me know...thanks

Txt messenging found
I found the same issue and a fix for it other than reboot. This was found back in July on another phone and carrier but with Android 2.2 Froyo. So this issue is with the OS its self.
A. Settings menu
B. Applications menu
C. Manage Applications
D. Messaging app
E. Force Close button
07-16-2010, 02:05 PM
LugusLuna
Smoke signaler
LugusLuna has no status.
Join Date: Jul 2010
Posts: 3
Re: Android 2.2 text message problem
Fixed it!!! In case anyone else out there is having the same problem, the way I fixed it was by going to the Settings menu from the home screen, then to the Applications menu, then to Manage Applications, then to the Running tab, then to the Messaging app with the icon that Andriod uses for the text function. Then I clicked on the Force Close button. Now it sends text message with no problem. Go figure.

Back up your data with MyBackup Root, use Odin to restore full, clean EB13, then use the Market or AppBrain to reinstall your apps, and your backup to restore only the data for those specific apps. That will solve almost all problems related to the OTA update, including yours, OP.

k0nane said:
Back up your data with MyBackup Root, use Odin to restore full, clean EB13, then use the Market or AppBrain to reinstall your apps, and your backup to restore only the data for those specific apps. That will solve almost all problems related to the OTA update, including yours, OP.
Click to expand...
Click to collapse
But he used the .exe...
I think he mightve removed something by accident...was the "apps safe to remove" thread updated for EB13?
Sent from my SPH-D700 using XDA App

Thanks everyone for replying with some needed input and issues of your own. I do think I can live with the messaging app since I found a temp fix for it(force close). I also believe I can live with Qik recording in landscape, even though it was not designed that way for the front camera. However I cannot live the issue of Bluetooth. I need as I will never put a touch screen phone to my ear or listen to it on speaker, like some of these dumb a$$ doing this walking around in public. I drive from job to job and it is very difficult for me to play with setting while driving. NC is becoming a handsfree cell phone state like so many others, and there is no txting while driving at all. It is a dangerous thing to do. I have read older posts from other phone that received 2.2 much earlier in the year and I believe that is OS is $hit. However 2.1 does not have Bluetooth activated command dialing.
*So for you people that are catching up, I did install from the exe and seemed to work fine and even after I rooted with a clockworkmod 2.5.1 recovery. I even did a hard reset with Sprint. I did not removed any important applications as mobile hotspot is this there. I have not upgraded to any new kernel, or rom. These issues are minor, but a major inconvenience. Bluetooth will work for awhile, but then with a call comes in after a hr of rebooting I have to connect manually after it has been paired. ""Sprint said that this was a issue known in the OS, but I am wondering if anyone has found a kernel or mod to correct this issue?""

Why not back it up and then go into cwm and clear the cache/DCache and then run the .exe without removing ANYTHING and see if your problems persist?
If they don't, then take out an .apk one at a time until you find the one that breaks your functions...
Sent from my SPH-D700 using XDA App

Just got this phone, two questions

So, I'm liking this phone so far, we switched from tmo and I went from a m8 to this. Two annoyances, first, is there any way at all to dim the soft button lights, only at night? OMG they were bright last night while laying in bed! From what I can find, it's either 100% or totally disabled. I don't mind them during the day, but not at night. That's just stupid to me.
And another, what I think is major annoyance that just happened. It seems Sprint pushed a bunch of apps down to my phone automatically! I went through all my apps to log in and do all the setup stuff and then rebooted my phone. Now all of a sudden, I've got music players, tv players, support chat, etc., all Sprint branded! WTF?!? Are they going to keep doing this? Is there a way to stop this?
And now another thing...
It turns out that I cannot send or receive picture messages while on wifi. Sprint doesn't seem to know why and is blaming my wifi connection. No, that's not it. It's not slow (100+mb), there are no connection limits, my wife can do this just fine on wifi, we could do it before, etc. WTF????
More info, just found that if I turn off WiFi Calling, things work fine. Never had this problem with tmo....
One last update on the mms issue. Looks like I can't send via wifi. I disabled mobile data and still have the problem. So, with Sprint or the S7 you can't send mms messages via wifi? What's up with that?

1. the lights can be shut off with an app called Galaxy Lights not sure they can be dimmed without root
2. Try package disabler pro you can disable all of those Sprint apps and they wont be in your app drawer
3. Not being able to send MMS is 100% the device, It has worked for me on every device Ive ever owned. Try a factory reset just in case something got botched on the intial set up.

Are you using hangouts to try and send mms? If so, try another messaging app.
Sent from my GT-N8013 using XDA Free mobile app

I like to use mysms as default messaging app, but MMS gets stuck when I use it for default app. I have to go back to stock messaging and it works just fine so something might be borked with 3rd party apps for MMS. Another problem is if you change from the default messaging app, notifications for unread text on the always on display stop working.

Try textra, it has an option for sending/receiving over WiFi, I'm not sure if it works with the always on feature.
Sent from my SM-G900P using Tapatalk

Matstarr said:
1. the lights can be shut off with an app called Galaxy Lights not sure they can be dimmed without root
2. Try package disabler pro you can disable all of those Sprint apps and they wont be in your app drawer
3. Not being able to send MMS is 100% the device, It has worked for me on every device Ive ever owned. Try a factory reset just in case something got botched on the intial set up.
Click to expand...
Click to collapse
1. Yeah, I don't want them off, just dimmed or maybe be able to turn off just at night automatically.
2. I'll look into that one. I'd rather remove them to free up space, but if that's not an option, then this is the next best best.
3. Ug, I literally spend most of the day yesterday configuring all my apps (signing in, settings, notifications, etc.); I really hate to reset and go through all that crap again.
shuka325 said:
Are you using hangouts to try and send mms? If so, try another messaging app.
Sent from my GT-N8013 using XDA Free mobile app
Click to expand...
Click to collapse
I've tried Hangouts and the Google Messenger app.

ned4spd8874 said:
1. Yeah, I don't want them off, just dimmed or maybe be able to turn off just at night automatically.
2. I'll look into that one. I'd rather remove them to free up space, but if that's not an option, then this is the next best best.
3. Ug, I literally spend most of the day yesterday configuring all my apps (signing in, settings, notifications, etc.); I really hate to reset and go through all that crap again.
I've tried Hangouts and the Google Messenger app.
Click to expand...
Click to collapse
For your mms issues, call or go to sprint. There may be an issues with hardware or settings.
Sent from my SM-G935P using Tapatalk

ned4spd8874 said:
So, I'm liking this phone so far, we switched from tmo and I went from a m8 to this. Two annoyances, first, is there any way at all to dim the soft button lights, only at night? OMG they were bright last night while laying in bed! From what I can find, it's either 100% or totally disabled. I don't mind them during the day, but not at night. That's just stupid to me.
And another, what I think is major annoyance that just happened. It seems Sprint pushed a bunch of apps down to my phone automatically! I went through all my apps to log in and do all the setup stuff and then rebooted my phone. Now all of a sudden, I've got music players, tv players, support chat, etc., all Sprint branded! WTF?!? Are they going to keep doing this? Is there a way to stop this?
And now another thing...
It turns out that I cannot send or receive picture messages while on wifi. Sprint doesn't seem to know why and is blaming my wifi connection. No, that's not it. It's not slow (100+mb), there are no connection limits, my wife can do this just fine on wifi, we could do it before, etc. WTF????
More info, just found that if I turn off WiFi Calling, things work fine. Never had this problem with tmo....
One last update on the mms issue. Looks like I can't send via wifi. I disabled mobile data and still have the problem. So, with Sprint or the S7 you can't send mms messages via wifi? What's up with that?
Click to expand...
Click to collapse
Try this for the mms. Dial ##72786# then let the phone do its thing

LeftyGR said:
For your mms issues, call or go to sprint. There may be an issues with hardware or settings.
Sent from my SM-G935P using Tapatalk
Click to expand...
Click to collapse
I went to the store today and after an hour and a half of them trying to figure it out and Googling it, they came to conclusion that it cannot be done. Can anyone with an S7 confirm that they can send a picture message over wifi alone or with wifi calling enabled? I don't believe their claims.
Soooperstar said:
Try this for the mms. Dial ##72786# then let the phone do its thing
Click to expand...
Click to collapse
Done that a few times now without help.

ned4spd8874 said:
I went to the store today and after an hour and a half of them trying to figure it out and Googling it, they came to conclusion that it cannot be done. Can anyone with an S7 confirm that they can send a picture message over wifi alone or with wifi calling enabled? I don't believe their claims.
Done that a few times now without help.
Click to expand...
Click to collapse
It does work on wifi alone, I shut my data off and sent a pic out via wifi no issues at all.

Matstarr said:
It does work on wifi alone, I shut my data off and sent a pic out via wifi no issues at all.
Click to expand...
Click to collapse
Thanks for verifying, what carrier are you on? I'm assuming Sprint, but want to verify.
I've been chatting with them on Twitter to their Sprint Cares account and they seem to be implying that it's because I'm on Sprint.

Im also on Sprint

Matstarr said:
Im also on Sprint
Click to expand...
Click to collapse
Thanks so much for testing this! Now It's time to whoop some sprint butt over this!

Well after talking to Sprint again and Samsung, it looks like it's an issue with Google Messages and Hangouts. Using the Samsung texting app, things work as expected. I thought I checked that before, but obviously not.

Much (but not all) of the Sprint bloatware can be uninstalled, not just disabled. Look at them one by one in the Application manager.

meyerweb said:
Much (but not all) of the Sprint bloatware can be uninstalled, not just disabled. Look at them one by one in the Application manager.
Click to expand...
Click to collapse
Yeah, I've been able to disable or remove most of it. But there are still a few lingering apps that I can't do either on. Also, they seem to like to push apps down to my phone. Just got something called sprint id the other day (just showed in the notification bar that it was installed). But I don't even see that in my app manager.

not receiving any SMS

Hello everyone. I've owned my 6p since it was first released and have used T-Mobile this whole time. Recently I noticed that no one was texting me so I decided to test it out and text myself and I was right . I wasn't receiving any messages. At the time I thought it might have been something to do with me running a custom ROM so I unrooted and went back to stock and still the same thing was happening. I can send messages but nothing comes back to me. I talked to T-Mobile for a few hours. Literally troubleshooting everything on their end and everything was fine. Full service and all. Now I've been looking all over online and have yet to find anything. The frustration is really getting to me. Has anyone else experienced anything like this before? Are there any setting in my 6p that I might need to check out? Please help me guys.
Again. I have full service bars with activated service. I can make calls browse the web and send messages. I'm just not receiving anything. Also I am using stock google messenge

Of the top of my mind, clear google msn cache and data, from configuration> apps> google messenger... also check in hangouts if u have it if the google messenger is the default app for sms..
Once a long time ago, the rom tool box was the default app for sms and instalation of apps, dunno why this happend.. hope it helps, also u can use a third party app for sms and check, or even the hangouts.
good luck.

Could you provide a screen shot of your selected APN?

V6iNSPIRE said:
Could you provide a screen shot of your selected APN?
Click to expand...
Click to collapse
This. Check your apn against T-Mobile's settings.

V6iNSPIRE said:
Could you provide a screen shot of your selected APN?
Click to expand...
Click to collapse
I contacted T-Mobile and they went through all that with me and my apn was all correct. It's the same apn I've been using the whole time. Also to the guy who said clear cache I fully factory reset the whole phone and re installed every app. I would assume that would clear the cache? It's so frustrating cause everything seems to be working. It's like my phone wants to be stubborn and not receive messages lol

Can you try your SIM card with another phone?

Ok I fixed it. Very weird. I switched to 2g and all texts came through then went back to LTE and continued working

Hey I have the same issue with my OnePlus 3. Stopped receiving sms 3 days ago. I can send sms just fine.
Like note3userr I had rooted my phone, so un-rooted it and did a factory reset, but the issue still persists.
I'm also on Tmobile, my selected APN is T-Mobile US (epc.tmobile.com)
Switched to 2G and back to 4G, as noteuserr suggested. The trick worked for me!
Weird as **** though...

RomboyJ said:
Hey I have the same issue with my OnePlus 3. Stopped receiving sms 3 days ago. I can send sms just fine.
Like note3userr I had rooted my phone, so un-rooted it and did a factory reset, but the issue still persists.
I'm also on Tmobile, my selected APN is T-Mobile US (epc.tmobile.com)
Switched to 2G and back to 4G, as noteuserr suggested. The trick worked for me!
Weird as **** though...
Click to expand...
Click to collapse
Glad I can help man. Seems like it might be a T-Mobile thing. Very frustrating to deal with

Android 8.0 cant receive texts/sms

I have a rooted Nexus 6p. A few weeks ago I flashed the factory images of Android 8.0 Oreo to my 6p. Flashed TWRP and rooted with magisk. For about a week or so everything was fine...then approximately 72 hours ago I could no longer receive text messages from anyone. I can send texts just fine I just can't receive them. I have full bars of service with 4g LTE. I can surf the web, use Facebook and any other app requiring data. I can make and receive phone calls.
I've tried everything. Removed the sim, rebooted, checked APN settings, cleared cache, wipe data, tried various different SMS apps. I even wiped the device and reflashed Oreo via fastboot again. Nothing.
I called TMobile they have no idea what's wrong. I called Google and they were of no assistance.
I'm going to try and flash the last nougat factory images later from Google and see if that helps. Before I do that I wanted to see if anyone here could offer some suggestions I haven't already thought of.
Thanks!

Pain-N-Panic said:
I have a rooted Nexus 6p. A few weeks ago I flashed the factory images of Android 8.0 Oreo to my 6p. Flashed TWRP and rooted with magisk. For about a week or so everything was fine...then approximately 72 hours ago I could no longer receive text messages from anyone. I can send texts just fine I just can't receive them. I have full bars of service with 4g LTE. I can surf the web, use Facebook and any other app requiring data. I can make and receive phone calls.
I've tried everything. Removed the sim, rebooted, checked APN settings, cleared cache, wipe data, tried various different SMS apps. I even wiped the device and reflashed Oreo via fastboot again. Nothing.
I called TMobile they have no idea what's wrong. I called Google and they were of no assistance.
I'm going to try and flash the last nougat factory images later from Google and see if that helps. Before I do that I wanted to see if anyone here could offer some suggestions I haven't already thought of.
Thanks!
Click to expand...
Click to collapse
I would go get a new SIM provisioned for your phone at TMo for free. Are you pre-paid or post-paid?

I was planning on it. However around 0930 this morning all of my missing text messages came flooding in. SMS seems to be working fine now. Would still love to know the trigger of this issue.

Pain-N-Panic said:
I was planning on it. However around 0930 this morning all of my missing text messages came flooding in. SMS seems to be working fine now. Would still love to know the trigger of this issue.
Click to expand...
Click to collapse
Cool. Likely a carrier/plan issue.

You didn't happen to have an Ad Blocker installed? I had the same issue on a different phone, and that was the culprit.

dratsablive said:
You didn't happen to have an Ad Blocker installed? I had the same issue on a different phone, and that was the culprit.
Click to expand...
Click to collapse
Yes. I use adaway and adguard. Never had an issue with them not allowing me to receive texts. I'm also running both right now and sms is working fine.

Did you restore messages with titanium backup? If so make sure you have switched messaging back to the default app. Had the same happen to me.

Pain-N-Panic said:
Yes. I use adaway and adguard. Never had an issue with them not allowing me to receive texts. I'm also running both right now and sms is working fine.
Click to expand...
Click to collapse
Well adaway definitely was blocking my SMS. As soon as I removed it and rebooted phone the msgs came flooding in.

dratsablive said:
Well adaway definitely was blocking my SMS. As soon as I removed it and rebooted phone the msgs came flooding in.
Click to expand...
Click to collapse
Adaway is a host file fetcher. It has nothing to do with SMS and does not interfere with it. Try it again. It's the best one out there.