Database Users

No sim card being detected

I tried changing the sim card in my nexus s and then then when I tried putting it back in it said no sim card tried few different sim cards still the same problem.
What's going on is the sim card slot faulty you think?
Sent from my Desire HD using XDA App

Are the sim cards old ones? Was it working before? Check your sim card tray for any missing pins.

The cards are new and worked fine yesterday.
Not sure if any pins are missing.
Shall I give it in for repair got warranty
Sent from my Desire HD using XDA App

after getting OTA 2.3.4 my sim can't be detected!!!
I try to take it off and put again and nothing...
It was working on 2.3.3
Any ideas?
no custom rom, no root, full stock

I have given my phone for repair after having a look at it the woman said one of the pins for the sim card are bent.
She said it may not be covered by the warranty as it looks like you tried to force the sim card in. I said I didn't then she said she will have the engineer take a look at it and if he can't fix it on site they have to send it off.
When I got the phone on contract it came with a micro sim and an adapter to use it which is very tight and fiddly to get in so I think that's why this happened.
So I phoned my network provider and talk them to send me a full standard size sim card which they will charge me £3.75 for...
Has anyone had any dealings with the carphone warehouse in the uk?
Sent from my Desire HD using XDA App

Vakas said:
Has anyone had any dealings with the carphone warehouse in the uk?
Click to expand...
Click to collapse
yes, me, and gotta say, my local store is really on the ball. though, you need to know your consumer rights with them because they will try it on, and not offer what is rightfully yours - as it costs them money. i had to argue a point to get what was legally mine when dealing with a cpw call centre, so don't hold back. (if you have any experience of dealing with latin companies who tend to do exactly the same, then you'll know what i mean!)
ymmv from store to store, so try a different store if you can, ask for the geek squad - who are usually real geeks and speak your language - and then explain what's going on.
calmly state your point. point out you used reasonable care and didn't force anything in like they claim, show them the adapter thing and get them to do it. is it in a case? no scratches etc to strengthen your argument. if they refuse a repair under guarantee (when it sounds like this doesn't fall outside of reasonable use so they are obliged to - under uk law, legal duty falls on the store for guarantee repairs) then explain you're not happy and ask to speak to the highest person in-store - if you're young, unfortunately it may be best to take an elder with you here - take that persons name, time, etc, and record them if you can (audio will be fine) no, you don't need permission for this, and don't let on you are because they'll stfu. if they start rambling about shop policy, your consumer rights outweigh any shop policy they can dream up to justify their point. (their shop policy is not on clear public display at time of transaction, so matter not)
calmly explain what's happened, how it came to be, and what this in-store person has said, and that you're not happy with their decision etc etc. you're a good honest person blah blah. prompt them for answers about how to resolve the situation and let them talk. there's a clear line between mistreating a £400 phone, and using it with reasonable care. ask them if they think the phone looks like it was mistreated.
if they refuse to send it off under guarantee (when they have a duty to), ask why, and either call samsung / whoever is responsible for the support for the ns and explain the store is refusing, and / or, seek a small claims court case (as final choice though as this costs about £35) for any costs involved wit hsending it back manually + cost of the filing (hence the recording to strengthen your case).
i have heard a lot of bad stuff about them too, but they're real people so treat them like it, they're just working to a tight set of guidelines by their big boss (which most of the decisions i'd probably make myself tbh).

alexcinci said:
after getting OTA 2.3.4 my sim can't be detected!!!
I try to take it off and put again and nothing...
It was working on 2.3.3
Any ideas?
no custom rom, no root, full stock
Click to expand...
Click to collapse
I manage to fix it. It happened a strange coincidence that my sim went dead just after the OTA reboot... GOt another sim and was all right...

MarkusPO said:
yes, me, and gotta say, my local store is really on the ball. though, you need to know your consumer rights with them because they will try it on, and not offer what is rightfully yours - as it costs them money. i had to argue a point to get what was legally mine when dealing with a cpw call centre, so don't hold back. (if you have any experience of dealing with latin companies who tend to do exactly the same, then you'll know what i mean!)
ymmv from store to store, so try a different store if you can, ask for the geek squad - who are usually real geeks and speak your language - and then explain what's going on.
calmly state your point. point out you used reasonable care and didn't force anything in like they claim, show them the adapter thing and get them to do it. is it in a case? no scratches etc to strengthen your argument. if they refuse a repair under guarantee (when it sounds like this doesn't fall outside of reasonable use so they are obliged to - under uk law, legal duty falls on the store for guarantee repairs) then explain you're not happy and ask to speak to the highest person in-store - if you're young, unfortunately it may be best to take an elder with you here - take that persons name, time, etc, and record them if you can (audio will be fine) no, you don't need permission for this, and don't let on you are because they'll stfu. if they start rambling about shop policy, your consumer rights outweigh any shop policy they can dream up to justify their point. (their shop policy is not on clear public display at time of transaction, so matter not)
calmly explain what's happened, how it came to be, and what this in-store person has said, and that you're not happy with their decision etc etc. you're a good honest person blah blah. prompt them for answers about how to resolve the situation and let them talk. there's a clear line between mistreating a £400 phone, and using it with reasonable care. ask them if they think the phone looks like it was mistreated.
if they refuse to send it off under guarantee (when they have a duty to), ask why, and either call samsung / whoever is responsible for the support for the ns and explain the store is refusing, and / or, seek a small claims court case (as final choice though as this costs about £35) for any costs involved wit hsending it back manually + cost of the filing (hence the recording to strengthen your case).
i have heard a lot of bad stuff about them too, but they're real people so treat them like it, they're just working to a tight set of guidelines by their big boss (which most of the decisions i'd probably make myself tbh).
Click to expand...
Click to collapse
Thanks so much your info was very helpful.
The adapter is not in a case its just a flimsy piece of plastic shaped like a sim card with a hole in the middle where you you just plad your sim and insert in in your phone. It does not lock tin sim into place you have to hold the sim with one game and try and get it into the phone carefully.
Iforgot to mention before I did have a phone repaired from carphone warehouse before and it took 3 attempts for them to fix it.
Would you think this will be covered by the warranty?
Sent from my Desire HD using XDA App

Vakas said:
Would you think this will be covered by the warranty?
Click to expand...
Click to collapse
i don't make that decision.

MarkusPO said:
i don't make that decision.
Click to expand...
Click to collapse
But do you think it should be covered what do you think or you not sure
Sent from my Desire HD using XDA App

Hopefully will find out tomorrow I hope they do repair it...
Sent from my Desire HD using XDA App

Got an update today, they have ordered the part they need to repair my phone once they get the part they will repair it...
Sent from my Desire HD using XDA App

Got my phone back today all is fixed...
Sent from my Nexus S using XDA App

Problem with buyer on ebay

I sold a HTC Desire HD with a cracked screen and a missing volume rocker on ebay for £80.
Before sending the phone I tested everything and everything was working perfectly fine.
Now the buyer has messaged me saying the vibration doesn't work on the phone but I am 100% sure that it worked when I sent it.
He hasn't asked for a refund but I'm worried that he will and I can't really afford to issue one.
What can I do? Because it was working when I sent it but I don't have proof of that.
Thanks.
Sent from my Samsung Galaxy S3 using Tapatalk 2

Depends on what you had in your listing.
Was it sold as faulty or spares/repair? Was it sold with no returns?
Ebay unfortunately have a habit of siding with the seller. Try contacting the buyer and offering a partial refund rather than a full one.

Returns not accepted.
But there was nothing wrong with the vibration, and I don't want the buyer or ebay to think I ripped him off because I didn't, and I don't see how the motor could have broken in transaction.
I'm skint at the moment due to many bills coming in at the same time, so I can't afford any type of refund.
Sent from my Samsung Galaxy S3 using Tapatalk 2

As long as you were detailed on your ebay listing quoting phone has issues buyer should assume there are issues. Do not fret if he opens a claim against you with ebay, they will look at your posting and see that you mentioned there are defects with the phone, As long as you did not place in ad phone 100% funtional you have no issues and if you did you dont have the burden of proof. As well as look into how long it took seller to reply or even if they took phone apart to repair screen, I had a buyer wanting a refund back saying item did not work 45 days later saying they just opened it. They lost so dont worry about something that has not begun yet. Ebay is a very solid and trustworthy sight that does the right thing for buyers as well as sellers. Unlike craigslist and their scammers.
Edit: Plus they do not get a refund until ebay knows you recieved item back in same condition as shipped. DO NOT OFFER partial refunds cause possible buyer trying to get one over on you let ebay deal with the dispute if there is any.

The vibration motor on my DHD packed in one day. Just went from working to not working. No drops or anything like that, so it could happen.
But...
When did you sell it and when did the buyer receive it? Was there a few days between them actually taking delivery and then contacting you?
When I purchase anything via eBay, I immediately check it and if necessary contact the seller. This is to eliminate any "you've had it a week, you broke it" scenarios.
The fact you listed it as having a cracked screen and faulty volume rocker indicates you were honest with its state pre-sale, why would you hide the fact vibration motor didn't work? I think in any event eBay would see that you were honest with your description.
I would contact the buyer and let them know that it was thoroughly tested before you posted it, and that any damage other than what you disclosed must have happened in the post. And in that case to claim from Royal Mail, DHL, Yodel (or whoever your courier was). I'm assuming you used a method of dispatch that was insured.

Thanks for the great advice Andy
Sent from my Samsung Galaxy S3 using Tapatalk 2

Quite true what mr. Mod says there but I encountered once almost the same situation as you with ebay. Their rule there states that as long as the defect is not stated in the listing then it's the seller's responsibility. I even hear sellers ranting on the forums about their product's parts being replaced and returned to them but ebay insists a return unless the seller could really prove their claim. Regarding the vibration not working if the buyer states that it's not working since he/she recieved it maybe you both could redirect the case on the courier you used on delivering the package and file a mishandling case on their side.
If you're sure that vibration is working when you said it and the buyer claims that it doesn't work since he recieved it then point it to the delivery man
But before that ask the buyer first when did the vibration stopped working. if he says greater than 1 day then ignore him!

He's now asking for refund. I don't have the money so what will happen if eBay side with him?
Sent from my Samsung Galaxy S3 using Tapatalk 2

Read the post above yours.

CuBz90 said:
He's now asking for refund. I don't have the money so what will happen if eBay side with him?
Sent from my Samsung Galaxy S3 using Tapatalk 2
Click to expand...
Click to collapse
Stand your corner, if you are 100% sure that the vibration worked before dispatch, then you have done nothing wrong. You should direct the buyer to the courier as that can be the only source (other than the buyer) that could've caused the damage.
Sould the buyer file a dispute with eBay/PayPal, just be truthful, state that the vibration motor worked prior to dispatch and that it must have occurred in transit. State that you have contacted the buyer to file a claim with the courier (which you should do, if you have not already).
Worse case, the buyer should return the handset to you, postage at buyers expense, before you refund the money. Should give you chance to relist it if necessary. In my experience, although limited, with eBay & PayPal is that if you are honest you should be ok.

The buyer is happy with me contacting Royal Mail to claim. I insured the postage so should be fine, but I've had a problem with Royal Mail insurance claim in the past.
Sent from my Samsung Galaxy S3 using Tapatalk 2

As long as you state the facts, you should not have an issue. Insured carriage is designed to cover circumstances such as yours. Contact the buyer and ask for photo's of the packaging, perhaps that shows signs of mishandling.
I actually did a bit of temporary driving work for Yodel, driving HGVs between depots, and I can guarantee that your packages are thrown about.
If the pictures show dents, crush marks or anything to suggest mishandling, you are covered.

andyharney said:
As long as you state the facts, you should not have an issue. Insured carriage is designed to cover circumstances such as yours. Contact the buyer and ask for photo's of the packaging, perhaps that shows signs of mishandling.
I actually did a bit of temporary driving work for Yodel, driving HGVs between depots, and I can guarantee that your packages are thrown about.
If the pictures show dents, crush marks or anything to suggest mishandling, you are covered.
Click to expand...
Click to collapse
ebay will always side with buyer, if u want to "play the ebay game" then get the item sent back with tracking, wait on the refund ebay will refund your buyer, you then refund ebay but u dnt repay. instead u dispute the claim ie phones more damaged than when u sent it. hey presto ebay pay the refund and u get the phone to resell.
maybe not the correct way but id say this buyer just wants a partial refund hes playing the "ebay game" as he knows ebay will ask u to refund.

RMA issue of "ebay" Nexus 4!

I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate

I don't get this post
Sent from my Nexus 4 using xda premium

ptt1404 said:
I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate
Click to expand...
Click to collapse
Really? Not to be rude, but maybe try using Google next time.
This is what the Google Play store will tell you:
The Nexus 4 is manufactured by LG. LG provides a limited 12 month warranty for the Nexus 4. Please refer to the warranty card in the Nexus 4 packaging for additional details.
If your Nexus 4 was purchased from Google Play, please contact Google customer support for service on the LG limited 12 month warranty.
If your Nexus 4 wasn't purchased from Google Play or you're looking for out of warranty repair service, please contact LG directly.
Click to expand...
Click to collapse
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2840748
Here's LG's support page with warranty and contact information: http://www.lg.com/us/support-mobile/lg-LGE960

ptt1404 said:
I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate
Click to expand...
Click to collapse
Log into Google Play through your N4.
It should then pop up in your account as your device.
Report the Issue.
What's the problem?

What is not to get. The op bought from eBay. He wants to know weather to rma to Google or to LG.
As you cannot know If it's bought from Google or a reseller your only option is to rma directly to LG. Visit there website and check their rma process
Sent from my EndeavorU using xda app-developers app

I am having the same issue I requested RMA cause of ear piece I told them it was a gift they emailed me saying we want the info of the person who purchased it. I got the name order # and email of the eBay seller and emailed them three days later still waiting on Google to say something
Sent from my Nexus 4 using xda premium

Lt.Tealc said:
I am having the same issue I requested RMA cause of ear piece I told them it was a gift they emailed me saying we want the info of the person who purchased it. I got the name order # and email of the eBay seller and emailed them three days later still waiting on Google to say something
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Nice job scamming Google

ptt1404 said:
I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate
Click to expand...
Click to collapse
Is the speaker rattling or do you hear something when you shake the phone? The camera can make some noise when you shake the phone.
But if you hear distorted noise from the speaker, then okay.

I happen to be in the exact same boat as the OP - got a phone with a really funky earpiece with crackling during calls, to where the crackling doesn't go away unless the volume is lowered almost all the way down. And I've been around phones and electronics enough to know that this is most definitely a defective speaker (also the calls sound perfect when listening via earphones or headphones, so the problem is with the speaker all the way).
I just got off the phone with Google to see about the possibilities of doing a return like the OP suggested, saying that I bought the phone off of "my friend" who got lucky and bought an extra on launch day. The rep said I would have to have my "friend" (i.e. the eBay seller) put in for a return/replacement, have the return label sent to me so I can send it in directly, and then have a new phone sent back to me directly. But this really isn't doable for me, because I can't afford to be without a phone for any period of time. Sooooo, basically I think I'm screwed here, at least until the phones are available once again through Google Play and/or TMobile, at which point I could purchase one from them and return this defective one in its place, thereby avoiding not having a phone for any period of time. I'm seriously sick to my stomach over this, this blows.

joeski27 said:
I happen to be in the exact same boat as the OP - got a phone with a really funky earpiece with crackling during calls, to where the crackling doesn't go away unless the volume is lowered almost all the way down. And I've been around phones and electronics enough to know that this is most definitely a defective speaker (also the calls sound perfect when listening via earphones or headphones, so the problem is with the speaker all the way).
I just got off the phone with Google to see about the possibilities of doing a return like the OP suggested, saying that I bought the phone off of "my friend" who got lucky and bought an extra on launch day. The rep said I would have to have my "friend" (i.e. the eBay seller) put in for a return/replacement, have the return label sent to me so I can send it in directly, and then have a new phone sent back to me directly. But this really isn't doable for me, because I can't afford to be without a phone for any period of time. Sooooo, basically I think I'm screwed here, at least until the phones are available once again through Google Play and/or TMobile, at which point I could purchase one from them and return this defective one in its place, thereby avoiding not having a phone for any period of time. I'm seriously sick to my stomach over this, this blows.
Click to expand...
Click to collapse
This is how Google RMA works
First, you do not need to ship your phone until you get the replacement.
the catch
they place a hold of the value of the device (minus the taxes and shipping) on your cc , once you return the defective device it will be removed.
the problem you have
you got it from fleebay and am pretty sure the seller would want a hold of 349 on his card (assuming you got a 16gb) for you.
resolution
wait for the parts to show up on fleebay and change the speaker on your own.

My rattle is coming from a slightly lose volume rocker button. Check to see if it's just that that's doing the rattle.

munchy_cool said:
This is how Google RMA works
First, you do not need to ship your phone until you get the replacement.
the catch
they place a hold of the value of the device (minus the taxes and shipping) on your cc , once you return the defective device it will be removed.
the problem you have
you got it from fleebay and am pretty sure the seller would want a hold of 349 on his card (assuming you got a 16gb) for you.
resolution
wait for the parts to show up on fleebay and change the speaker on your own.
Click to expand...
Click to collapse
Nope, here's what's gonna go down (and I know how Google RMA works), but my particular situation is actually a bit different from the OP. See I originally purchased an N4 on launch day, but had to send that one back for a refund (screen issue). At the time I didn't even think - and it wasn't offered to me - that replacements were available, given the fact that everything was sold out everywhere. So at that time I just opted for the refund, and knew I would then look to purchase on eBay. I then purchased the phone that I currently have from eBay, and it turns out that this one actually has earpiece speaker problems (my luck sucks!). But, given that my original order had been received by Google but not yet refunded, I called Google and asked about switching my "refund" into a "replacement", which we have done (arrival of the phone in a couple of weeks). So now the rest is very easy - I will receive the new phone, then call the request a return/refund for it, and send the my defective earpiece phone back in its place. And before the usual douches come out of the woodwork to make their comments on "ooh you shouldn't do that", might I please remind of what a horrible time that myself and so many others have had with this friggin N4 experience? In light of that, I really don't give a crap and don't care one bit. Its time to look out for #1 for once. :good:

joeski27 said:
Nope, here's what's gonna go down (and I know how Google RMA works), but my particular situation is actually a bit different from the OP. See I originally purchased an N4 on launch day, but had to send that one back for a refund (screen issue). At the time I didn't even think - and it wasn't offered to me - that replacements were available, given the fact that everything was sold out everywhere. So at that time I just opted for the refund, and knew I would then look to purchase on eBay. I then purchased the phone that I currently have from eBay, and it turns out that this one actually has earpiece speaker problems (my luck sucks!). But, given that my original order had been received by Google but not yet refunded, I called Google and asked about switching my "refund" into a "replacement", which we have done (arrival of the phone in a couple of weeks). So now the rest is very easy - I will receive the new phone, then call the request a return/refund for it, and send the my defective earpiece phone back in its place. And before the usual douches come out of the woodwork to make their comments on "ooh you shouldn't do that", might I please remind of what a horrible time that myself and so many others have had with this friggin N4 experience? In light of that, I really don't give a crap and don't care one bit. Its time to look out for #1 for once. :good:
Click to expand...
Click to collapse
I'm sure they'll notice that the IMEI and Serial Numbers don't match up to the unit they are expecting back.

Tony_YYZ said:
I'm sure they'll notice that the IMEI and Serial Numbers don't match up to the unit they are expecting back.
Click to expand...
Click to collapse
I'm sure they will too, but do you think I care at this point?

joeski27 said:
I'm sure they will too, but do you think I care at this point?
Click to expand...
Click to collapse
I am willing to bet that they will care. Plus they have your credit card number, so it's not like they won't be able to do anything about it.
Anyway, how you choose to conduct your transactions is a personal matter.
However, please don't get us in trouble and refrain from discussing fraudulent actions here in public.
Thank you!
Procceed on topic!

Why isn't anyone mentioning the fact that in order to place the request for an RMA unit you need to use the email address that the original Nexus 4 was purchased from Google Play with?
If you do not have access to the email address used to make the initial purchase you are screwed.
---------- Post added at 12:10 PM ---------- Previous post was at 12:07 PM ----------
joeski27 said:
Nope, here's what's gonna go down (and I know how Google RMA works)....
...blah blah blah blah blah ....
Click to expand...
Click to collapse
That's not what is going to go down. You won't be getting a refund for the phone you purchased off eBay. That, I can assure you.

joeski27 said:
I'm sure they will too, but do you think I care at this point?
Click to expand...
Click to collapse
lol, glhf!

Tony_YYZ said:
lol, glhf!
Click to expand...
Click to collapse
Oh I will! :laugh::laugh::laugh: Looking forward to it!!!
---------- Post added at 02:53 PM ---------- Previous post was at 02:51 PM ----------
iridaki said:
I am willing to bet that they will care. Plus they have your credit card number, so it's not like they won't be able to do anything about it.
Anyway, how you choose to conduct your transactions is a personal matter.
However, please don't get us in trouble and refrain from discussing fraudulent actions here in public.
Thank you!
Procceed on topic!
Click to expand...
Click to collapse
Fair enough, you'll hear no more from me on the subject

Warranty claims and turnaround

I recently opened a ticket with Samsung regarding apparent corrosion/flaking under the corner of my screen. Has anyone had any luck getting them to send a replacement before mailing the defective device in? I don't really like the idea of being phone
less for 10 days. I'm assuming they'd need to place a hold on a credit card.

richardpwnsner said:
I recently opened a ticket with Samsung regarding apparent corrosion/flaking under the corner of my screen. Has anyone had any luck getting them to send a replacement before mailing the defective device in? I don't really like the idea of being phone
less for 10 days. I'm assuming they'd need to place a hold on a credit card.
Click to expand...
Click to collapse
Samsung is a multi-billion dollar company. They won't not return your device, ruining their reputation because of this. One Note 3 is mere trash to them. It won't benefit them in any way unlike a typical small company where they can just keep the phone forever.

nicholaschum said:
Samsung is a multi-billion dollar company. They won't not return your device, ruining their reputation because of this. One Note 3 is mere trash to them. It won't benefit them in any way unlike a typical small company where they can just keep the phone forever.
Click to expand...
Click to collapse
Sorry if it was unclear--I'm not worried about losing the phone, I'm just reluctant to send it in before I have a replacement given how much I rely on it in my day-to-day life. I was just curious as to whether anyone else had been able to finesse a replacement out of them before sending the defective unit in (presumably by placing a hold on a credit card--I doubt they'd take my word, bond though it may be).

richardpwnsner said:
Sorry if it was unclear--I'm not worried about losing the phone, I'm just reluctant to send it in before I have a replacement given how much I rely on it in my day-to-day life. I was just curious as to whether anyone else had been able to finesse a replacement out of them before sending the defective unit in (presumably by placing a hold on a credit card--I doubt they'd take my word, bond though it may be).
Click to expand...
Click to collapse
Oh then now I get it.
My carrier issued a substitute while my phone was in repair (It was a Blackberry if I remember) back in the days when I owned an iPhone 4. Samsung won't do this at all costs.

nicholaschum said:
Oh then now I get it.
My carrier issued a substitute while my phone was in repair (It was a Blackberry if I remember) back in the days when I owned an iPhone 4. Samsung won't do this at all costs.
Click to expand...
Click to collapse
Yeah, just spoke with them, and they wouldn't budge. Understandable enough. I'm on the T-Mobile jump program, but I'm not sure they'd replace it given that it's apparently a manufacturing defect. I just hope there's no quibbling over whether it's user damage--a quick search yielded several pictures of the exact same problem, but in my case it seems to have eaten out to the bezel.

richardpwnsner said:
Yeah, just spoke with them, and they wouldn't budge. Understandable enough. I'm on the T-Mobile jump program, but I'm not sure they'd replace it given that it's apparently a manufacturing defect. I just hope there's no quibbling over whether it's user damage--a quick search yielded several pictures of the exact same problem, but in my case it seems to have eaten out to the bezel.
Click to expand...
Click to collapse
if ur on tmobile, this one that I have is my 2nd replacement, not including my original...
call tmobile, and they will send u a replacement 1st, then u send in ur phone in the same box and it has a mailing attachment for u to send it back to them,
all u do is pay $5, because the jump program u pay $10 is also insurance...
call tmobile, not Samsung...

mdiaz33685 said:
if ur on tmobile, this one that I have is my 2nd replacement, not including my original...
call tmobile, and they will send u a replacement 1st, then u send in ur phone in the same box and it has a mailing attachment for u to send it back to them,
all u do is pay $5, because the jump program u pay $10 is also insurance...
call tmobile, not Samsung...
Click to expand...
Click to collapse
Wow, really? Why did you need to swap it? $5?! That's awesome.

richardpwnsner said:
Wow, really? Why did you need to swap it? $5?! That's awesome.
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I installed an efs backup from the playstore, and it eff up my imei, serial # and modem, i couldn't recover from it, so under the warranty plan, to swap out a phone they charge $5..

mdiaz33685 said:
I installed an efs backup from the playstore, and it eff up my imei, serial # and modem, i couldn't recover from it, so under the warranty plan, to swap out a phone they charge $5..
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Thanks for this. Quick and easy--the replacement is already out for delivery. The rep did warn that the reconditioned devices are occasionally wonky--"better the devil you know, sometimes" were his words IIRC--so I'll report back if there are any issues.

richardpwnsner said:
Thanks for this. Quick and easy--the replacement is already out for delivery. The rep did warn that the reconditioned devices are occasionally wonky--"better the devil you know, sometimes" were his words IIRC--so I'll report back if there are any issues.
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if u have a problem with that replacement, happened to me on 1 of the replacements within a months time, let them know its defective and they wont charge u for the next replacement,
hey reconditioned, refurbished, they warranty the devices so it should be good... :silly:

Home button problem

Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?

Spewy1 said:
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
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No issues here. Had a few issues with fingerprint recognition at first, but then I programmed the same finger a second time and had no problems after. As for the actual home button, it recognizes it no matter how I push it. Sorry to hear you're having issues.
Sent from my SM-G900R4 using Tapatalk

Spewy1 said:
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
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I have this exact same issue but only with the right portion of the home button. TMobile is sending me a replacement unit after I called them yesterday.
Sent from my SM-G935T using Tapatalk

Yes I have the exact same problem! Mine has to be pressed dead on the center or it doesn't go home. Taking it back to carphone warehouse to get a replacement tomorrow.

Samsung (online) won't replace my phone, they will only give me a refund.
What a poor service. Now I have to go and buy another (and the refund may take over a week to get back to my account)
Not a good experience from my 1st purchase from Samsung online.

Spewy1 said:
Samsung (online) won't replace my phone, they will only give me a refund.
What a poor service. Now I have to go and buy another (and the refund may take over a week to get back to my account)
Not a good experience from my 1st purchase from Samsung online.
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You'd rather them put a hold on your card, and ship you a new one while you ship them the old one (how a return works if they don't make you send the old phone in, wait for them to receive it, and then send you a new one).
Seems refund and buying it again is easier for all involved.
Sent from my E6683 using Tapatalk

_Dennis_ said:
You'd rather them put a hold on your card, and ship you a new one while you ship them the old one (how a return works if they don't make you send the old phone in, wait for them to receive it, and then send you a new one).
Seems refund and buying it again is easier for all involved.
Sent from my E6683 using Tapatalk
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I' rather they ship the replacement and collect the faulty one when they drop off. I've had that service from previous on-line stores.
In terms of the cost - I paid by paypal so I am already in debt to £640 and now I have to find a further £640 until they process my refund - It's not how it should be.
Also - I offered to go to my local Samsung store to do a swap but that is not an option.
I f I had bought from CPW on-line (which I now wish I had) If it was faulty I could have returned it to any store fore an exchange.
I love Samsung products - I have had many but I am just disappointed with their after service.

I got my pre-ordered one at the store today. Checked specifically for this problem, and, boom, there it was. Replaced a new one right away.

Sorry to hear about Samsung online not replacing products in warranty. They are doing the same on me at the moment with a faulty screen. I'm going to have another go at them. All I want is a replacement....

No issues with mine.
I would suggest going to your nearest Samsung store for a replacement.

CuBz90 said:
No issues with mine.
I would suggest going to your nearest Samsung store for a replacement.
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As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.

Spewy1 said:
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
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I'm going to spend this afternoon phoning them up to get a replacement. The contact number in the UK for the shop is +44(0)1628 918334
They take 1 minute to attempt to answer a call. Which is true, getting them to send a replacement appears to take a lot longer

I've got the some problem.. http://forum.xda-developers.com/s7-edge/help/galaxy-s7-edge-home-button-t3333830

Spewy1 said:
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
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That's BS. Expecting you to go without until they have received the device and then processed a refund (which takes long enogh itself). I would suggest ringing them and not giving in, request an escalation.

Ok, just finished on a call after escalating to the UK call centre manager. They have just sent me this email:-
Looks like they will ask you to keep the VR headset, refund you and arrange collection of the device.
After that just go to Carphone warehouse and buy a new one:-
Thank you for contacting Samsung UK Shop.
As promised, we are sending you an e-mail, with which, we would open the returns case. Would you, please, advise me on a convenient for you collection date for your faulty device and if you could provide us with the pictures, that replicate the fault, so that I could add them to our records.
I would attempt to contact you once again by the end of the working day to provide you with an update regarding the procedure and to confirm the collection date.
Thank you for your patience and I remain at your disposal.
Thank you for contacting us.
Regards,

I thought it was because I had the plastic still over top of it, but I've noticed this too. As far as I can tell that's the only issue though, I have no pixel issues, no tint issues, no screen issues at all that I can see so rather than risk it I'm just going to keep it. Not that big of a deal.

Old phone now returned and new one purchased.
Home button on new one is working fine I'm pleased to say.

Spewy1 said:
Old phone now returned and new one purchased.
Home button on new one is working fine I'm pleased to say.
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I am having this exact same issue with my S7 Edge bought from Samsung UK online at launch with free VR.
My feeling is they don't want to know, and there "support" has been horrific!
I bought mine outright on my credit card, how did you get the exchange sorted in the end, and did you have to do without your phone while they sent the new one?
Thing is fingerprint etc all still works fine, but its seriously hacking me off knowing it shouldn't be doing this!

I have the same problem now.Does the waranty cover this issue?
Trimis de pe al meu Lenovo P70-A folosind Tapatalk