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What do you think is the strategy behind selling the Tab with no voice capability? Make us buy two devices instead of one? I don't think that would work, the first carrier that decides to sell it with voice will get the whole market.
Is there some other reason I'm not seeing? Come to think of it, why am I buyng this thing from the phone company if it's not even a phone!?
I'm with Bell and the TV add clearly says "complete communications solution" and shows a guy in a phone call... but only when you get to to store do they tell you you can't actually make a phone call!
No hothead answers please and yes, I know you can flash the thing and make calls anyway...
davidke said:
What do you think is the strategy behind selling the Tab with no voice capability? Make us buy two devices instead of one?
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Click to collapse
Exactly.
A few of us has commented on this in other threads... and I come down on the thought that all of the carriers are now rolling out these data-only (or Mobile Broadband, webConnect, DataConnect, etc) monthly plans where the obvious intent is to lock customers into multiple contracts -- one for their phone and another for their tablet device -- i.e., it is a play for additional revenue.
I can't imagine how there wasn't collusion involved here by the US carriers... unless it was Samsung's strategy, but that seems rather ham-fisted, even for Samsung.
Forcing you buying the device with additional data plan to the one you have now for your smartphone, that's whats behind date.
Wont I just cancel the data plan on my current phone when I get the Tab?
I'll be giving them less money not more... Why would anyone get two data plans?
Well, had just been to the TMobile store today to sort some other things out.
Had a chat with the sales girl who at first said it was impossible to get phone calls, they were different to the Euro models. When I took out my Tab and made a phone call, she was suprised but I pointed out that it was crazy I could get voice on Tmobile, but not 3G, but AT&T could be hacked to enable both. I asked 'why would I want to keep 3 accounts (my phone, my tab, and GF's phone) on TMobile, when I can more them to AT&T and get the device working the way I wanted to.
She couldn't really come up with a reason but didn't try to BS me. Eventually she realised that it was mad buying a phone capable device that had the phone part removed, but understood why I'd be bringing it back in < 30 days to get a refund and go to AT&T.
Then, after all that, she admitted that I wasn't the first person in complaining about it.
Sheesh.
But yeah, at this time, it's Prisoner's Dilemma. If NO-ONE offers voice, they'll get away with it. As soon as one carrier in the US offers it, the rest will have to offer it.
Jyveafk said:
Well, had just been to the TMobile store today to sort some other things out.
Had a chat with the sales girl who at first said it was impossible to get phone calls, they were different to the Euro models. When I took out my Tab and made a phone call, she was suprised but I pointed out that it was crazy I could get voice on Tmobile, but not 3G, but AT&T could be hacked to enable both. I asked 'why would I want to keep 3 accounts (my phone, my tab, and GF's phone) on TMobile, when I can more them to AT&T and get the device working the way I wanted to.
She couldn't really come up with a reason but didn't try to BS me. Eventually she realised that it was mad buying a phone capable device that had the phone part removed, but understood why I'd be bringing it back in < 30 days to get a refund and go to AT&T.
Then, after all that, she admitted that I wasn't the first person in complaining about it.
Sheesh.
But yeah, at this time, it's Prisoner's Dilemma. If NO-ONE offers voice, they'll get away with it. As soon as one carrier in the US offers it, the rest will have to offer it.
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Interesting I plan on doing the same but did she say anything about returning it with the modified firmware allowed?? But yeah I'm seriously trying to debate if I really like having my second phone as a access point just to access Internet with the tab , and going to AT&T now with no unlimited Internet would be a crappy option stupid AT&T
TurckBoatTruck said:
Exactly.
A few of us has commented on this in other threads... and I come down on the thought that all of the carriers are now rolling out these data-only (or Mobile Broadband, webConnect, DataConnect, etc) monthly plans where the obvious intent is to lock customers into multiple contracts -- one for their phone and another for their tablet device -- i.e., it is a play for additional revenue.
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Well, the joke's on them because I've cancelled my smartphone line & using the hacked Skype app to handle all of my Google Voice calls over their 3G network for a cool $25 a month. Can't imagine Im alone.
Unfortunately for tmobile I am going to return mine and get one from att. Didn't know they offer non contract. And their data plan seems cheaper and I can enable voice...
Sent from my SGH-T849 using XDA App
My buddy who is a manager for AT&T said there were 2 reasons to cripple the tab... #1 - why have customers have a total solution when they can pay for 2. #2 - can't have it take any fame from the iPad. Come on, why would AT&T make a stupid move and take out mms on their tab?! As small as it is but still, didn't they learn their lesson with mms on the iPhone?? He said this was covered in training. Im sure other US carriers have the same think in mind... Minus tmobile for reason #2... I am rather surprised in tmobile as they have been Rollin out devices like nobodys business and meeting the community demand.
peestandingup said:
Well, the joke's on them because I've cancelled my smartphone line & using the hacked Skype app to handle all of my Google Voice calls over their 3G network for a cool $25 a month. Can't imagine Im alone.
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I just signed for Axvoice unlimited international for just under $17/mo. and will be porting my cellular number to it. Now I can choose Simple Mobile or At&t for $60/mo for data only on the respective Tab and have simultaneous data and voip. I've been wanting to do this for a long time but now the plans and options make it possible .
peestandingup said:
Well, the joke's on them because I've cancelled my smartphone line & using the hacked Skype app to handle all of my Google Voice calls over their 3G network for a cool $25 a month. Can't imagine Im alone.
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Agreed. I'm sure a ton of folks will simply move to a data-only voip solution... but then you have folks like me who can't deal w/ any voip lag and require a traditional voice solution (but then I'm just going to use an ATT reseller as I refuse to contract w/ ATT directly!).
TurckBoatTruck said:
Agreed. I'm sure a ton of folks will simply move to a data-only voip solution... but then you have folks like me who can't deal w/ any voip lag and require a traditional voice solution (but then I'm just going to use an ATT reseller as I refuse to contract w/ ATT directly!).
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Click to collapse
Tell her to keep quiet while you're talking, problem solved!
TurckBoatTruck said:
Agreed. I'm sure a ton of folks will simply move to a data-only voip solution... but then you have folks like me who can't deal w/ any voip lag and require a traditional voice solution (but then I'm just going to use an ATT reseller as I refuse to contract w/ ATT directly!).
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Click to collapse
Yeah, I imagine it may not be a robust enough solution for a lot of folks, esp business types who need to talk on the phone a lot & need everything to be solid.
Fortunately for me, Im just a stay at home dad & dont talk on the phone that much. My wife & I mostly email/IM when she's at work, even when I had a smartphone. And the Skype/Google Voice combo works well enough when Im on the road to make/receive decent calls from random friends/family if I need that.
So for someone like me who uses much more data than voice, its pretty awesome that the US carriers actually didn't try to turn the Tab into a phone & charge extra for a voice plan.
Its possible to use the voip for the sprint g tab?
Sent from my SGH-T959 using XDA App
Ok, so here’s my story:
Not too long ago, I bought myself a Samsung Galaxy Tab 7”. Ever since the device was announced by Samsung, I thought this was one of the coolest ideas since sliced bread. I could have a device roughly the size of a small book that pretty much did everything the iPad could do, and then some (like take pictures and run flash). On top of that, it was capable of making and receiving phone calls and text messages. Finally, a device that literally would do EVERYTHING I needed; no more need to lug around a netbook, a phone, a GPS in my car, or an iPod.
Not all was as peachy as I would have hoped however. Initially, it didn’t look as though this wonderful piece of technology would make it to American soil at all. Then, when it did, it was deliberately crippled for the North American market so that its native ability to make or receive regular phone calls and text messages was disabled at the software level. What a terrible thing to do! I was so disappointed by this news that I nearly abandoned any desire to head down to my local AT&T store to buy it. To add insult to injury, the only way AT&T offered the Tab was on a no-contract pay-as-you-go data plan, which is ludicrously expensive, particularly when compared with the fact that I’m one of the lucky customers who is grandfathered in to an unlimited data plan.
Eventually, however, my desire to own this device got the better of me, so I finally dished out the cash (and it was not cheap either!) for an unlocked and unbranded Tab which had the phone calling and texting abilities right out of the box. I popped the SIM card from my AT&T smartphone into my new Tab, fired it up, and started enjoying what was, up until recently, the best mobile user experience I have ever known.
I started referring to my Tab as my “Do-Everything-Device,” because it literally DID do everything I needed right from one device! It replaced my netbook, my phone, my GPS, my iPod, my Kindle, and the CD player/Radio in my car! It was so liberating not to have a phone attached to my hip and a bag on my shoulder for everything else I used to have to lug around with me. Sure there were occasions where carrying around a phone the size of a small book would have been ridiculous, but that’s what swapping SIM cards is for right? I’d simply switch back to my smartphone when the situation called for it.
Then things took a turn for the worse when AT&T started getting involved… Apparently this kind of quality user experience was not meant to be. I had received an automated text message one day telling me that I needed to be on the “proper data plan,” and that if I weren’t my service could be changed or suspended. Being a loyal paying customer to AT&T in its various previous incarnations for about 11 years now, and having an unlimited data plan on my line (which I should note I was NOT abusing; I generally used about 4 – 5GB or so per billing cycle), I was perplexed as to why I would have been receiving that message. So I called into customer service to inquire.
Upon some minor investigation on the customer service rep’s part, I was informed that the issue was that I was swapping back and forth between my Galaxy Tab and my smartphone (which it may be noted is a Samsung Captivate), and that I should stop doing that. Stop swapping out my SIM card between two of my most used devices? Really? Doesn’t that defeat the purpose of having a SIM card in the first place? Still perplexed as to why this was an issue, I brought the matter to the attention of AT&T’s Office of the President to hopefully find some resolution to the problem. The gentleman I spoke with said he would investigate further and get back to me with his findings. A week later, get back to me he did! At first I thought, “Great! The highest level of customer service has come to bring me good news of a fair and reasonable compromise or resolution!” Little did I know he came to bear me bad news indeed…
The representative informed me that the issue wasn’t that I was swapping my SIM card per se, but rather the issue was with my Galaxy Tab specifically. Basically, I was told that AT&T’s intended use for the Galaxy Tab, regardless of where it was purchased, and regardless of whether it was carrier locked or unlocked or any of that, was that it was to be used as a data-only device, and furthermore as a pay-as-you-go data only device! I was basically given the option to get a pay-as-you-go SIM and use my Tab as AT&T intended it to be used (not as Samsung intended), or not use it at all, sorry. I was directed to the service agreement for “Specified Device Session-Based Plans.”
Excuse me? Sorry, but I don’t want to pay-as-I-go for data! I’m already paying for unlimited data, and there is nothing in those terms of service that say I can’t put my SIM card in whatever device I want, provided I’m not violating those terms! The representative proceeded to tell me that a user such as myself only accounted for a minority of the people subscribed, and that the current data plans AT&T offers caters to the majority. Ok, fine, cater to the majority. I get that. However, even as a lucky customer who has an unlimited data package, and even as a minority who chooses to stay informed about the latest technology, I should still be catered to as well. I mean, that’s what customer service is right? Making sure your customers’ needs are catered to? He said that the reason AT&T doesn’t still offer unlimited data is that “The average user only consumes about 2 or less GB a month.” Sure, that may be true for the average user currently, and it may be true furthermore for the average user who cares more about phones calls, text messages and Facebook updates more than frequently browsing rich web content and going to Youtube on their phone etc. However, with the much faster networks that are being deployed, and with more data intensive and media rich web content available today and tomorrow, that 2GB is going to be a bite-sized portion to the “average user” very shortly…
In my frustration, I argued that I am paying for the service to the SIM, not service to the device itself (otherwise what’s the point of the SIM in the first place?). As such, there shouldn’t be any issue with my circumventing AT&T’s artificial limitations on their branded Galaxy Tab’s hardware by buying directly from the manufacturer at a premium. I should be able to use my SIM in any device of my choosing, so long as I’m not violating the terms of service to that line, which I’m not (as I mentioned earlier, there was nothing in the Terms of Service that explicitly said I couldn’t use my SIM card in a tablet device.) Furthermore, I argued that the only real differences between the hardware in my Tab and the hardware in my Captivate were screen size, battery size, and the presence or absence of a front camera. For all the times I was told “Yes sir, I understand,” it really didn’t seem like he really understood…
It seems AT&T (and indeed any other US carrier which supplies a crippled Tab, or any other device) doesn’t want you to have a “Do Everything Device.” It’s bad for business! Why would they support a device that does everything your tablet or netbook does and everything your smartphone does, all on your single line subscription? Of course they’re going to cripple the Tab, because they want you to buy separate devices with separate line subscriptions and more money in their pockets! Not to mention, AT&T probably doesn’t want something that would have, up until recently, directly competed with the iPad, and frankly outdone it in some ways (when’s the last time you could make carrier phone calls, not SIP or VoIP, and text message on your iPad right out of the box?). I suppose that’s corporate America for you… What ever happened to providing superior service at the best value though?
So, if you are on AT&T, and you own a Galaxy Tab or are interested in getting one (or any other tablet on AT&T for that matter), here are some things to watch out for and speak out to:
AT&T is sweeping their network for devices by their IMEI, and if your device does not match up to whatever plan they want you to be on based on that device, your service could be changed or suspended.
If you have a grandfathered unlimited data plan, AT&T is doing the best they can to get you OFF of that plan by being very specific about what devices can be used with those plans.
I am only one person, and as one person, my voice has fallen upon the deaf ears of a very large company. As such, I urge you to speak out as a collective to AT&T, tell them about this situation, and others which likewise are upsetting to you as a customer. AT&T can ignore one person, but not a crowd…
Don’t contact customer service. Go straight to the source! Call AT&T’s office of the president at 866-751-5784 (option 1). Also, speak out on their Facebook page. Talk to your friends and family, spread the word!
EDIT: Here's a petition to sign.
honestly what is the point? i feel sorry for you americans - if the tmobile at&t merge goes through then there will only be 1 GSM carrier (i may be wrong) in the US and the rest will be CDMA - and that means that all the foreign visitors will be on 1 bad network.
The problem with any network "merger" is that you always get the lowest common denominator.
Up to the end of last year, I was on T-Mobile UK, but when my contract came up I left and went to Three. Retentions called and asked why I was leaving, and I explained that Three had a truly unlimited data plan and TMo UK had a 3GB FUP (which was pretty good to be fair).
The CS Rep swore blind that TMo UK would never do anything to uphold the FUP, but I stood my ground and left anyway because I *knew* that the merger with Orange could only ever end up with their plans becoming roughly analogous.
True to form, less than 1 month later, TMo UK reduced their "download" allowance to 500MB bringing them roughly in line with their sister brand, Orange.
Regards,
Dave
There are others, see this thread (if you haven't already).
http://forum.xda-developers.com/showthread.php?t=1000921 (I have a post in there.)
FTR, I'm using AT&T SGT as a phone and data device, just not using 3G (or mythical 4G for that matter) data. You can't swing a dead cat w/out hitting a wireless AP so why hassle with AT&T over their expensive, slow 3G (if you're lucky) connections/data.
I hated AT&T so bad I dumped them years back and went Cingular. Well, I guess they wanted me back so bad...they went and bought Cingular
Thanks for the contact info. I'll rattle the cage.
Thanks for sharing, you have taken this a great leap farther then I have.
I love your justifications, definately will call tomorrow, more people that call, better chance of a change ( I can dream).
Again, I say what about some kind of class action for this, Maybe we should get a bounty going. I would give $100.00 towards the suit. And if more is needed, I would contribute.
Timtown said:
There are others, see this thread (if you haven't already).
http://forum.xda-developers.com/showthread.php?t=1000921 (I have a post in there.)
FTR, I'm using AT&T SGT as a phone and data device, just not using 3G (or mythical 4G for that matter) data. You can't swing a dead cat w/out hitting a wireless AP so why hassle with AT&T over their expensive, slow 3G (if you're lucky) connections/data.
I hated AT&T so bad I dumped them years back and went Cingular. Well, I guess they wanted me back so bad...they went and bought Cingular
Thanks for the contact info. I'll rattle the cage.
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Att 3g data is slow? LOLWUT. Have a look at Verizon's 3g speeds.
-Sent from my Galaxy Tab
And to the OP, I just ordered a new phone today from att. They did not once attempt to get me off of my unlimited data plan.
-Sent from my Galaxy Tab
lockheedload said:
And to the OP, I just ordered a new phone today from att. They did not once attempt to get me off of my unlimited data plan.
-Sent from my Galaxy Tab
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Click to collapse
The issue (at least for the moment) isn't so much that AT&T will take away your unlimited data plan or not (although that WOULD be an annoyance), the issue is that AT&T doesn't want us using our Galaxy Tab's as phone devices, because that's not how THEY intended it to be used. AT&T would rather we have two SIM cards. One for a tablet device, and one for a phone device; not one SIM card for one device that just "does it all."
If they're artificially crippling the native capabilities of a device in order to force consumers into buying multiple devices to make up for those limitations, then they're price gouging, plain and simple.
Jade Eyed Wolf said:
Ok, so here’s my story:
Not too long ago, I bought myself a Samsung Galaxy Tab 7”. Ever since the device was announced by Samsung, I thought this was one of the coolest ideas since sliced bread. I could have a device roughly the size of a small book that pretty much did everything the iPad could do, and then some (like take pictures and run flash). On top of that, it was capable of making and receiving phone calls and text messages. Finally, a device that literally would do EVERYTHING I needed; no more need to lug around a netbook, a phone, a GPS in my car, or an iPod.
Not all was as peachy as I would have hoped however. Initially, it didn’t look as though this wonderful piece of technology would make it to American soil at all. Then, when it did, it was deliberately crippled for the North American market so that its native ability to make or receive regular phone calls and text messages was disabled at the software level. What a terrible thing to do! I was so disappointed by this news that I nearly abandoned any desire to head down to my local AT&T store to buy it. To add insult to injury, the only way AT&T offered the Tab was on a no-contract pay-as-you-go data plan, which is ludicrously expensive, particularly when compared with the fact that I’m one of the lucky customers who is grandfathered in to an unlimited data plan.
Eventually, however, my desire to own this device got the better of me, so I finally dished out the cash (and it was not cheap either!) for an unlocked and unbranded Tab which had the phone calling and texting abilities right out of the box. I popped the SIM card from my AT&T smartphone into my new Tab, fired it up, and started enjoying what was, up until recently, the best mobile user experience I have ever known.
I started referring to my Tab as my “Do-Everything-Device,” because it literally DID do everything I needed right from one device! It replaced my netbook, my phone, my GPS, my iPod, my Kindle, and the CD player/Radio in my car! It was so liberating not to have a phone attached to my hip and a bag on my shoulder for everything else I used to have to lug around with me. Sure there were occasions where carrying around a phone the size of a small book would have been ridiculous, but that’s what swapping SIM cards is for right? I’d simply switch back to my smartphone when the situation called for it.
Then things took a turn for the worse when AT&T started getting involved… Apparently this kind of quality user experience was not meant to be. I had received an automated text message one day telling me that I needed to be on the “proper data plan,” and that if I weren’t my service could be changed or suspended. Being a loyal paying customer to AT&T in its various previous incarnations for about 11 years now, and having an unlimited data plan on my line (which I should note I was NOT abusing; I generally used about 4 – 5GB or so per billing cycle), I was perplexed as to why I would have been receiving that message. So I called into customer service to inquire.
Upon some minor investigation on the customer service rep’s part, I was informed that the issue was that I was swapping back and forth between my Galaxy Tab and my smartphone (which it may be noted is a Samsung Captivate), and that I should stop doing that. Stop swapping out my SIM card between two of my most used devices? Really? Doesn’t that defeat the purpose of having a SIM card in the first place? Still perplexed as to why this was an issue, I brought the matter to the attention of AT&T’s Office of the President to hopefully find some resolution to the problem. The gentleman I spoke with said he would investigate further and get back to me with his findings. A week later, get back to me he did! At first I thought, “Great! The highest level of customer service has come to bring me good news of a fair and reasonable compromise or resolution!” Little did I know he came to bear me bad news indeed…
The representative informed me that the issue wasn’t that I was swapping my SIM card per se, but rather the issue was with my Galaxy Tab specifically. Basically, I was told that AT&T’s intended use for the Galaxy Tab, regardless of where it was purchased, and regardless of whether it was carrier locked or unlocked or any of that, was that it was to be used as a data-only device, and furthermore as a pay-as-you-go data only device! I was basically given the option to get a pay-as-you-go SIM and use my Tab as AT&T intended it to be used (not as Samsung intended), or not use it at all, sorry. I was directed to the service agreement for “Specified Device Session-Based Plans.”
Excuse me? Sorry, but I don’t want to pay-as-I-go for data! I’m already paying for unlimited data, and there is nothing in those terms of service that say I can’t put my SIM card in whatever device I want, provided I’m not violating those terms! The representative proceeded to tell me that a user such as myself only accounted for a minority of the people subscribed, and that the current data plans AT&T offers caters to the majority. Ok, fine, cater to the majority. I get that. However, even as a lucky customer who has an unlimited data package, and even as a minority who chooses to stay informed about the latest technology, I should still be catered to as well. I mean, that’s what customer service is right? Making sure your customers’ needs are catered to? He said that the reason AT&T doesn’t still offer unlimited data is that “The average user only consumes about 2 or less GB a month.” Sure, that may be true for the average user currently, and it may be true furthermore for the average user who cares more about phones calls, text messages and Facebook updates more than frequently browsing rich web content and going to Youtube on their phone etc. However, with the much faster networks that are being deployed, and with more data intensive and media rich web content available today and tomorrow, that 2GB is going to be a bite-sized portion to the “average user” very shortly…
In my frustration, I argued that I am paying for the service to the SIM, not service to the device itself (otherwise what’s the point of the SIM in the first place?). As such, there shouldn’t be any issue with my circumventing AT&T’s artificial limitations on their branded Galaxy Tab’s hardware by buying directly from the manufacturer at a premium. I should be able to use my SIM in any device of my choosing, so long as I’m not violating the terms of service to that line, which I’m not (as I mentioned earlier, there was nothing in the Terms of Service that explicitly said I couldn’t use my SIM card in a tablet device.) Furthermore, I argued that the only real differences between the hardware in my Tab and the hardware in my Captivate were screen size, battery size, and the presence or absence of a front camera. For all the times I was told “Yes sir, I understand,” it really didn’t seem like he really understood…
It seems AT&T (and indeed any other US carrier which supplies a crippled Tab, or any other device) doesn’t want you to have a “Do Everything Device.” It’s bad for business! Why would they support a device that does everything your tablet or netbook does and everything your smartphone does, all on your single line subscription? Of course they’re going to cripple the Tab, because they want you to buy separate devices with separate line subscriptions and more money in their pockets! Not to mention, AT&T probably doesn’t want something that would have, up until recently, directly competed with the iPad, and frankly outdone it in some ways (when’s the last time you could make carrier phone calls, not SIP or VoIP, and text message on your iPad right out of the box?). I suppose that’s corporate America for you… What ever happened to providing superior service at the best value though?
So, if you are on AT&T, and you own a Galaxy Tab or are interested in getting one (or any other tablet on AT&T for that matter), here are some things to watch out for and speak out to:
AT&T is sweeping their network for devices by their IMEI, and if your device does not match up to whatever plan they want you to be on based on that device, your service could be changed or suspended.
If you have a grandfathered unlimited data plan, AT&T is doing the best they can to get you OFF of that plan by being very specific about what devices can be used with those plans.
I am only one person, and as one person, my voice has fallen upon the deaf ears of a very large company. As such, I urge you to speak out as a collective to AT&T, tell them about this situation, and others which likewise are upsetting to you as a customer. AT&T can ignore one person, but not a crowd…
Don’t contact customer service. Go straight to the source! Call AT&T’s office of the president at 866-751-5784 (option 1). Also, speak out on their Facebook page. Talk to your friends and family, spread the word!
Click to expand...
Click to collapse
I am not on AT&T network any more I moved to sprint a few months before the Iphone came out its been that long, However AT&T is well with in there right to limit what device is allowed to do what on there network. Its sad that they would do that but in there contract agreement it is listed there.
Since this has completely ticked you off I would suggest you move carriers if you truly want to show them how unhappy you are with there service. Calling and complaining really isnt going to do you any good since you are in the minority of users that do what you described.
just my 2 cents
In europe the wireless operators are selling services - like phone calls and data. In US they are selling devices capable of calling or having data.
This diffrenece means that in eu if I don't like something I can move to difirenet operator and keep devices. In us you can't. that is why are people complaing that at&t is messing with them. Cause if they go to other provider they need to pay again for every device. In my home country hspa+ is still caled 3g, dataplan 12Gig for 19eur/month included all taxes
icreepin said:
Since this has completely ticked you off I would suggest you move carriers if you truly want to show them how unhappy you are with there service. Calling and complaining really isnt going to do you any good since you are in the minority of users that do what you described.
just my 2 cents
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Click to collapse
I would gladly switch carriers if it weren't for the fact that I do a lot of international traveling, and Sprint/Verizon both being CDMA carriers is a deal-breaker for me. I'm with AT&T because of the GSM bands it supports, and that's it. If it weren't for that, if Sprint and Verizon were GSM carriers too, just like most of the rest of the world, I'd have switched a long time ago without a doubt.
The other thing is, for the most part I'm not entirely unhappy with the service AT&T provides, when it's providing service to the equipment I use as that equipment was designed. I only have an issue when it's clear that they are imposing artificial schemes which force customers into a price gouging situation.
Crippling the native features of one device (i.e. phone calling on the Tab) in order to force the consumer into buying ANOTHER device and ANOTHER line subscription in order to fulfill that function, which was artificially crippled on the other device, THAT to me is price gouging.
AT&T absolutely has the right to lay out their own criteria for HOW their network is used. Likewise, the customers have the right to make enough of a fuss to AT&T about WHAT they can use on their network, particularly when they're not violating the HOW part of the ToS.
If we all as consumers are complacent and passive enough to just lay down and go with the attitude of "Oh well, it's their network, and they can treat us however they want with it..." then AT&T (and any company for that matter) will take advantage of that and gouge us for as much money as they can get.
I'm arguing that we've reached an "Enough is enough" point from the customer's perspective, and I am urging as many people as I can to speak out in a common voice to say "This is what we want. Please deliver."
If you don't like something, don't just say "Oh well..." and keep it to yourself. Express yourself, and make your issues known, and band together with people who share the same concerns, otherwise nothing will ever change for the betterment of the user.
Ok I think you need a better example what is fundamentally wrong with your wireless providers. Lets say the you would buy and electric drill and you use it as screwdriver as well. The power company would you charge $ more for that. And if you say no I go to someone else they say you need new drill cause it does not work on our grid. And cause of that some has made a standard power gird. Or am I wrong? If you solve this problem you get better service.
monoko said:
In europe the wireless operators are selling services - like phone calls and data. In US they are selling devices capable of calling or having data.
This diffrenece means that in eu if I don't like something I can move to difirenet operator and keep devices. In us you can't. that is why are people complaing that at&t is messing with them. Cause if they go to other provider they need to pay again for every device. In my home country hspa+ is still caled 3g, dataplan 12Gig for 19eur/month included all taxes
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Click to collapse
Exactly! And that's the thing, in America, we're in a largely CDMA network environment, where you can't just so easily keep on piece of hardware and jump from one carrier to another like you can with GSM using a SIM card. I mean you can still jump from one CDMA carrier to another using the same hardware, but it's a big hassle... Nowhere near as simple as popping in a different SIM card.
monoko said:
Ok I think you need a better example what is fundamentally wrong with your wireless providers. Lets say the you would buy and electric drill and you use it as screwdriver as well. The power company would you charge $ more for that. And if you say no I go to someone else they say you need new drill cause it does not work on our grid. And cause of that some has made a standard power gird. Or am I wrong? If you solve this problem you get better service.
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Click to collapse
No, the issue it this:
The Galaxy Tab, directly from Samsung and in virtually every other market throughout the world, makes and receives phone calls and text messages just the same as any other smartphone can.
AT&T (and pretty much all other US carriers) have artificially (that is, on the software level, not hardware) disabled those native capabilities. In essence, they've crippled the functionality of the device.
The consumer is therefore forced to buy and carry two devices with them (a phone AND a tablet) in order to fulfill the complete functionality and user experience desired, in addition to paying for TWO separate lines.
My point is that if there is an option to use ONE device, which when unhindered can fulfill the duties of BOTH phone AND tablet, and AT&T FORCES you out of that option, and therefore FORCES you into paying more money, when you really don't have to, then THAT is price gouging.
icreepin said:
Since this has completely ticked you off I would suggest you move carriers if you truly want to show them how unhappy you are with there service. Calling and complaining really isnt going to do you any good since you are in the minority of users that do what you described.
just my 2 cents
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Click to collapse
Or we could get a http://www.groubal.com/ petition going and see just how many people are considered minority. I be it is not a minority,
Whos to say the SGT users are a minority.
Jade Eyed Wolf said:
Exactly! And that's the thing, in America, we're in a largely CDMA network environment, where you can't just so easily keep on piece of hardware and jump from one carrier to another like you can with GSM using a SIM card. I mean you can still jump from one CDMA carrier to another using the same hardware, but it's a big hassle... Nowhere near as simple as popping in a different SIM card.
Click to expand...
Click to collapse
check ur PM
Jade Eyed Wolf said:
No, the issue it this:
...
AT&T (and pretty much all other US carriers) have artificially (that is, on the software level, not hardware) disabled those native capabilities. In essence, they've crippled the functionality of the device.
....
Click to expand...
Click to collapse
You don't understand the point. They can do it cause you have no other easy choise. (anti competitivie)
You should have standard, I am not saying GSM or SIM etc.
But to understand look at europe. (I am european, but that is not the point)
SIM - is external (that is the point of it)!!!... it's easy to change (dead phone... just borrow frends old and you fixed till you get new),
Protocol (GSM etc) is defined for allowed spectrum.
Defined Spectrum and no other. (they still need to buy the spectrum)
This gives you posibility of selling GSM phones without carriers cripple them.
So your US problem is free market. Sorry to say it that way I know you mostly proud of that. (Lest leave this alone... ).
Just I can see competition in this market as a bit virtual. (at least to me)
(check your history about power gird you will find that standards are sometimes needed for better consumer protection.)
Please no flame war.
mine just got blocked.
i got the email yesterday telling me to change it back to my phone or call in to discuss options for the tab. so i did at my first opportunity...
i just got blocked and then an email sent to me saying to call in and that it may be blocked on both devices...
awesome, just awesome...
This is a perfect example as to why i am dreading the att/tmo merger. I am a current tmo customer and i am currently using my tab as a phone like many tmo/att customers. I have called a few times to tmo customer service regarding different minor issues and they know that i am using the tab as my phone, because i have told them, and they have not said anything they just mention how good of a devise it is and all that stuff, no issues.
Basically i am on an unlimited android plan $24.99 and of course the voice is extra. Now since this is supposed to last a year before it goes through (i really hope not) i will probably be at the end of my contract if the merger goes through and i am sure i will be forced to make changes to my plan: first i would need to chose one of their plans (god know what they will be then and how much) and second, forget about even using my tab as i am currently using it. If they do this to their own customers they i dread to think what they will do to the tmo customers that decide to stay with them once their contracts are up.
So my question is what would be the chances of me keeping my original plan on a month to month basis and not sign a new contract? (don't want to sign a new contract as i am planning to move to the UK around 2013 if everything goes as planned), who knows the answer to this but all i can say that it is not looking good for us tmo customers that are used to good customer service.
A sad, sad day for us all!!!!!
honggee said:
mine just got blocked.
i got the email yesterday telling me to change it back to my phone or call in to discuss options for the tab. so i did at my first opportunity...
i just got blocked and then an email sent to me saying to call in and that it may be blocked on both devices...
awesome, just awesome...
Click to expand...
Click to collapse
and i am sure there is nothing anyone can do about this, either comply or move to sprint/verizon. i feel your pain even though i am not an att customer.
I sent a email to killermobil asking if his software "Total Recall Android" would work on the Atrix. he stated in his email about phone call recording "Most Motos are simply incapable (intentionally prevented by Moto)."
Is this true?
Has anybody had any luck with software currently available recording phone calls? I dearly miss being able to reference past conversations.
None of this works for me (free versions):
- AllCallRecorder (Android Labs);
- AutoCallRecorder (Roman G.);
- Call Recorder (Schass Innab).
OldOneEye said:
I sent a email to killermobil asking if his software "Total Recall Android" would work on the Atrix. he stated in his email about phone call recording "Most Motos are simply incapable (intentionally prevented by Moto)."
Is this true?
Has anybody had any luck with software currently available recording phone calls? I dearly miss being able to reference past conversations.
Click to expand...
Click to collapse
Free version to try:
https://market.android.com/details?id=com.killermobile.totalrecall.trial
<edit> I just tried this, and it only seems to try and record the outbound side of the conversation, as the files were labelled "out" in the name. Also, the recordings would not play back on my phone or on my PC.
just a sidebar but is it illegal to record any conversations without consent?
dLo GSR said:
just a sidebar but is it illegal to record any conversations without consent?
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Click to collapse
It varies by state.
dLo GSR said:
just a sidebar but is it illegal to record any conversations without consent?
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Click to collapse
Yeah in the US it is for sure.
Each state has its own rules. some require you to say the call is being recorded, some require a beep and others don't require anything at all.
goo.gl/gus7C
Sent from my MB860 using XDA Premium App
Can someone please explain, once and for all, why recording incoming audio for calls is so damn difficult? Forget about the legality of it or whatever - my question is purely technical. What are the technical difficulties that a developer runs into when trying to write a call recordning app? Particularly for the Atrix?
I've heard that "moto blocks it", but that's not really an answer. Is the driver "hidden" in some way? Is the stream encrypted or something? Is there no API function that exposes the incoming audio stream?
On phones that do successfully record the inbound audio, how is the app doing it, and why does it work on that phone, but not on another? What's different about the platform/software/driver/electronics/etc?
Thanks
EDIT: Started a new thread for this question here: http://forum.xda-developers.com/showthread.php?t=1096038
I understand that the module api is just missing the code in there. for example there is another phone (can't remember the model) that someone was able to bring the module from another phone and get the x model to do phone recording.
The x phone thread is on xda just not a atrix
We need to find either that module that we can bring to the atrix or write a add in that access the hardware that exists.
PS it is not illegal to record your side of the phone call.
Chubby_Skunk said:
Yeah in the US it is for sure.
Click to expand...
Click to collapse
No it's not! In some states such as Massachusetts both parties must consent. In other states such as Georgia only one party must consent, and if the second party is you, you hopefully give yourself consent to record. The state you are recording in is the law which applies.
If you are not one of the parties involved in the call it is illegal in all states.
Federal law differs from state law, and can be cited in court instead of state law.
Once again Chubby you provide bs information!
(How do I know this? Legal advice from attorneys and state prior to recording calls in 2 states for a pending court case)
Sent from WinBorg 4G via XDA premium app
endlessevo said:
Each state has its own rules. some require you to say the call is being recorded, some require a beep and others don't require anything at all.
goo.gl/gus7C
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
See my previous post! Also, a beep means nothing other than start leaving your voicemail!
Sent from WinBorg 4G via XDA premium app
Let get back to the topic. we need something new in order to record both sides of the Atrix
Awesome hardware needs Awesome capability
in Minnesota there is NO restriction on phone recording, I have used them in court all the time.
Google this "recording-telephone-calls-laws-state-by-state-directory" and this "Telephone_recording_laws"
OldOneEye said:
Let get back to the topic. we need something new in order to record both sides of the Atrix
Awesome hardware needs Awesome capability
in Minnesota there is NO restriction on phone recording, I have used them in court all the time.
Google this "recording-telephone-calls-laws-state-by-state-directory" and this "Telephone_recording_laws"
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Click to collapse
From the Minnesota State Code
Minn. Stat. § 626A.02: It is legal for a person to record a wire, oral or electronic communication if that person is a party to the communication, or if one of the parties has consented to the recording
Yup, see my previous post also! As I said there, some states require only one person to consent. If you are a party involved, obviously you consent. If not, one of the people do have to consent, otherwise it IS illegal in Minnesota to record telephone conversations if you are not an involved party, or none of the actual involved parties have consented! Think that pretty much blows your "NO restriction" out of the water.
<edit> And yes, I know I am a ****!
<edit 2>
State Laws (Table)
While the U.S. federal law only requires one-party consent, many states have accepted different laws. In some states all parties must give their consent or at least be notified that the call is about to be recorded (with necessary opt-out option: if you don’t like them to record the call, you can ask them to stop recording). There also was a case law decision from many years ago (the 1950's) that went to the Supreme Court and affirmed that the federal law does not supersede state authority/statutes unless the call or the tap crosses state lines – that is why each state went ahead and established their own guideline/statute.
States Requiring One Party Notification
Alabama
Alaska
Arizona
Arkansas
Colorado
District Of Columbia
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Minnesota
Mississippi
Missouri
Nebraska
Nevada
New Jersey
New Mexico
New York
North Carolina
North Dakota
Oklahoma
Oregon
Ohio
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
West Virginia
Wisconsin
Wyoming
States Requiring Two Party Notification
California
Connecticut
Delaware
Florida
Massachusetts
Maryland
Michigan
Montana
New Hampshire
Pennsylvania
Washington
OldOneEye said:
in Minnesota there is NO restriction on phone recording, I have used them in court all the time.
Google this "recording-telephone-calls-laws-state-by-state-directory" and this "Telephone_recording_laws"
Click to expand...
Click to collapse
You have docket numbers for "all" these court cases? I'm still waiting for a response to my previous post Mr Minnesota!
Sent from WinBorg 4G via XDA premium app
OldOneEye: it is exactly as CaleanT said. There are no states that have a "no party consent" law or something like that. The only reason you could use those phone recordings in court "all the time" is because someone consented to being recorded.... usually the person doing the recording. Had the judge heard two people's voices on the phone, and neither one was yours, It probably wouldn't be used. If you hand your phone to someone to use, and their phone call is recorded without their knowledge... that's illegal. If you're in a "two party consent" state, and the person on the other end hasn't been informed or hasn't agreed to have the conversation recorded... that's illegal. No if's, and's, or but's about it.
Please, can we pass the-consent,-no-consent-state-law to other side?
Not every one live in US, sorry.
Looking forward to the TS question's answered..
Minnesota ftw!
I would really suggest for all of your stuck without a device that supports call recording, and if you really, really need to record calls, pick up a cheap, used Nokia Symbian device to use for your recording needs. An E71 (which is a great device, if not a bit dated) will run you not much more than $100, and unlike on Android, call recording is crystal clear and very stable on Symbian devices. As an added benefit you get some really solid battery life (due to the lack of a touch screen on most older Symbian devices).
Anyways, that's my 2 cents if call recording really is mission critical for you.
Stay Killer
Josh @ Killer Mobile
Did no one watch XDA developer TV last week. We are suppose to send Motorola a message by not buying or developing for their products so they start playing by the community way. Releasing source code, updating devices that they promised to update, etc. Just saying if we are going to work as a community we should all follow the advice of others that are recommending a complete boycott of said devices. What do you think?
INTEL INSIDE. X86. Will buy this device when devs start to release roms. And motorola is changed i think, they relased sources. INTEL, you can unlock bootloader,INTEL, and they use intel processors INSIDE! lol
Trolling mode off: Tell me, why i have to boycot motorola? Best materials, best signal strenght, best radio, best SoC. They relased sources, the opened a site wich in you can unlock the bootloader. Please explain.
(sorry for my terrible english)
vvveith said:
Did no one watch XDA developer TV last week. We are suppose to send Motorola a message by not buying or developing for their products so they start playing by the community way. Releasing source code, updating devices that they promised to update, etc. Just saying if we are going to work as a community we should all follow the advice of others that are recommending a complete boycott of said devices. What do you think?
Click to expand...
Click to collapse
Motorola gave 5 free RAZR M Developer editions to US power-users (including myself and P3Droid).
Motorola has always released their source code for kernels... more timely than some but still could use some upload checkers hehe.
I got jellybean leaks for the RAZR M and RAZR HD.. and hopefully soon for RAZR i.
My bootloader is unlocked...
Boycotting this doesn't make sense. The old Motorola yes. Verizon yes. The new Motorola? Not so much. Every device released since they announced their unlock program has an option to be unlocked, and for Verizon they had to make a separate Developer Edition since they are the bad guys here. If anyone should be boycotted its Verizon for requiring locked bootloaders for retail devices and killing unlimited data.
Cheers
You can boycott them if you want, but I'll continue to buy Motorola devices. They rival HTC in build quality, and the radios can't be matched. Plus, they actually make form factors that I want. Motorola was the only one to make a portrait QWERTY with decent specs (and they were the first at all, as far as I can remember). That gave me 2 more years before I had to make the switch to a stupid slab. Now, they're the only ones making a small device with high end specs. Samsung's attempt at that, announced on Thursday, is a joke.
If all on xda boycotted Motorola I doubt they would notice? Anyway, no use cutting your nose off to spite your face. I certainly agree that their radios are by far better than their competitors. Now under the wing of Google I'm hoping they have changed. Time will tell!
Sent from my XT890 using xda premium
I watched this video.
paul89rulez said:
INTEL INSIDE. X86. Will buy this device when devs start to release roms. And motorola is changed i think, they relased sources. INTEL, you can unlock bootloader,INTEL, and they use intel processors INSIDE! lol
Trolling mode off: Tell me, why i have to boycot motorola? Best materials, best signal strenght, best radio, best SoC. They relased sources, the opened a site wich in you can unlock the bootloader. Please explain.
(sorry for my terrible english)
Click to expand...
Click to collapse
I watched this video and always figured that the host was more informed of behind the scene information then I was. So now am I to believe that what he says is not based on fact? Does anyone censor these video hosts to make sure what they say is actually based in reality? I always turn to the community here to decide if I should invest in a certain product or app. I read countless user reviews and listen to XDA developer TV to make a final buying decision. I think that people that are more in the public eye as representatives of the community should be accountable for the information the are allowed to share. I guess this host just has a lot of hot air based in fantasy? That's all I was commenting about, He must be very misinformed. Sad really. http://www.youtube.com/watch?v=B7HrYgO6uP4&feature=relmfu
vvveith said:
I watched this video and always figured that the host was more informed of behind the scene information then I was. So now am I to believe that what he says is not based on fact? Does anyone censor these video hosts to make sure what they say is actually based in reality? I always turn to the community here to decide if I should invest in a certain product or app. I read countless user reviews and listen to XDA developer TV to make a final buying decision. I think that people that are more in the public eye as representatives of the community should be accountable for the information the are allowed to share. I guess this host just has a lot of hot air based in fantasy? That's all I was commenting about, He must be very misinformed. Sad really. http://www.youtube.com/watch?v=B7HrYgO6uP4&feature=relmfu
Click to expand...
Click to collapse
All the information he gave is public, so he's not any more informed than any of the rest of us. He's only more informed than those who don't follow tech news, and those people don't care and weren't going to boycott anyway. Also, all his information is not completely accurate. The $100 rebate is not only for Verizon customers. The list includes several phones that are not Verizon phones. You can verify that for yourself here.
Ultimately, though, he's not misinformed. Motorola did lock bootloaders, they did push updates to an even later date, and they did cancel the updates for a few phones. He just has a different reaction to the information than I, and many others, do. He believes we should boycott Motorola to get them to change. As somebody who has an avenue to get their opinion out there, of course he's going to put his opinion out there. Personally, I think boycotting Verizon would be a better solution, because it's pretty clear that they are 90% of the problem. The new RAZR M/i and RAZR HD are only locked down on Verizon. In every other country they've been released in, they are unlockable. Motorola really doesn't care if you unlock your bootloader or not, because if you do, they don't have to warranty your phone. Verizon, though, for whatever reason, does seem to care.
The truth is, there will never be a widespread boycott of either Motorola or Verizon for this issue. For a boycott to be effective, you have to have a very large number of people upset about something. The number of people upset about locked bootloaders and a lack of updates is pretty low in the grand scheme of things. Most customers have no idea what a bootloader even is, and couldn't care less if they got an update or not. Then there's the fact that Verizon sells far more than just Motorola devices, so even if every Verizon customer that was pissed about the Motorola devices decided to boycott Verizon, it still wouldn't be a majority of those 100+ million customers.
Thank you, Very WELL said!!
freak4dell said:
All the information he gave is public, so he's not any more informed than any of the rest of us. He's only more informed than those who don't follow tech news, and those people don't care and weren't going to boycott anyway. Also, all his information is not completely accurate. The $100 rebate is not only for Verizon customers. The list includes several phones that are not Verizon phones. You can verify that for yourself here.
Ultimately, though, he's not misinformed. Motorola did lock bootloaders, they did push updates to an even later date, and they did cancel the updates for a few phones. He just has a different reaction to the information than I, and many others, do. He believes we should boycott Motorola to get them to change. As somebody who has an avenue to get their opinion out there, of course he's going to put his opinion out there. Personally, I think boycotting Verizon would be a better solution, because it's pretty clear that they are 90% of the problem. The new RAZR M/i and RAZR HD are only locked down on Verizon. In every other country they've been released in, they are unlockable. Motorola really doesn't care if you unlock your bootloader or not, because if you do, they don't have to warranty your phone. Verizon, though, for whatever reason, does seem to care.
The truth is, there will never be a widespread boycott of either Motorola or Verizon for this issue. For a boycott to be effective, you have to have a very large number of people upset about something. The number of people upset about locked bootloaders and a lack of updates is pretty low in the grand scheme of things. Most customers have no idea what a bootloader even is, and couldn't care less if they got an update or not. Then there's the fact that Verizon sells far more than just Motorola devices, so even if every Verizon customer that was pissed about the Motorola devices decided to boycott Verizon, it still wouldn't be a majority of those 100+ million customers.
Click to expand...
Click to collapse
Now that's some information I can rap my head around. However, let me add one thing that Verizon does seem to care about besides money: They are one of the only service providers I have found that blocks text scam premium service providers. I recently received a text from some supposed event notifications service that I did not solicit. I of course paid no attention to it and deleted the text off my phone. When I was about to pay my bill I noticed an irregularity in the amount. $9.99 charged for a monthly membership fee. After notifying T Mobile of the fraud, they credited my account and told me if I wanted to block such services that I had to pay them $9.99 a month to have that feature. Or I could accept a block on all messages that come through their premium text services for free. I opted for the second and all of my important financial institutions were than blocked as well. After doing research on the web I found millions of cases of this same thing and the only provider not to have any complaints about it was Verizon! I was thinking of switching over to them when my term with T Mobile ends. But now that you have informed me of something else, I guess I'll stay away from them as well. Any other information that you can share would be very much appreciated. I know that we actually vote with our cash so even though it seems like one person is a small amount of revenue that won't be missed, when millions of us make the same decision I believe it does have an impact. Who knows? I guess I'll renew with T Mobile because it seems like no matter which service provider you choose, there always will be some shady business practices going on. Guess you have to choice the least of two evils, kind of like voting for a president. To bad XDA does not have a mobile provider of it's own with it's own devices as well. LOL
vvveith said:
Now that's some information I can rap my head around. However, let me add one thing that Verizon does seem to care about besides money: They are one of the only service providers I have found that blocks text scam premium service providers. I recently received a text from some supposed event notifications service that I did not solicit. I of course paid no attention to it and deleted the text off my phone. When I was about to pay my bill I noticed an irregularity in the amount. $9.99 charged for a monthly membership fee. After notifying T Mobile of the fraud, they credited my account and told me if I wanted to block such services that I had to pay them $9.99 a month to have that feature. Or I could accept a block on all messages that come through their premium text services for free. I opted for the second and all of my important financial institutions were than blocked as well. After doing research on the web I found millions of cases of this same thing and the only provider not to have any complaints about it was Verizon! I was thinking of switching over to them when my term with T Mobile ends. But now that you have informed me of something else, I guess I'll stay away from them as well. Any other information that you can share would be very much appreciated. I know that we actually vote with our cash so even though it seems like one person is a small amount of revenue that won't be missed, when millions of us make the same decision I believe it does have an impact. Who knows? I guess I'll renew with T Mobile because it seems like no matter which service provider you choose, there always will be some shady business practices going on. Guess you have to choice the least of two evils, kind of like voting for a president. To bad XDA does not have a mobile provider of it's own with it's own devices as well. LOL
Click to expand...
Click to collapse
Hmm...I didn't know that about T-Mobile's service. I have that block on my account, too, since I got a fraudulent $9.99 charge a couple months ago. I don't really subscribe to texts from many places, but it sucks if I don't have the ability to.
I had them unblock me again!
freak4dell said:
Hmm...I didn't know that about T-Mobile's service. I have that block on my account, too, since I got a fraudulent $9.99 charge a couple months ago. I don't really subscribe to texts from many places, but it sucks if I don't have the ability to.
Click to expand...
Click to collapse
I now receive text from my financial institutions and was given these procedures to follow if I receive anymore unwanted texts. Forward a copy of the offending text to 7726 immediately followed by a blank text to 4647. That will permanently block the text sender and also get them investigated for legitimacy. So I guess it's a slight pain in the ass but I need to receive important information from my bank or credit institutions anytime there is activity so I can verify that it is me making the activity happen and is approved.
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Possible Solution?
thref23 said:
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Click to expand...
Click to collapse
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Some more info on this can be found here
ipetitions.com/petition/let-us-call-because-our-tablets-are-made-to-call
Ive been using xda for a while now but didn't really have a good enough reason to creat an account but......since im new and can't post links hopefully you can addbthe http stuff
I really hope this can get cleared up soon a 500$ phone with practically the same features as a flip phone........ Smh
Any update?
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
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Click to collapse
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
montp said:
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
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Any update on this? My billing cycle started today and I think I got my internet pulled too. Called tech support and they said they don't know what the problem is. They said they elevated my ticket to a engineer and should hear back from them in 3 days. :crying:
just port the number to Metro its' the same network and just $10 more for unlimited you can always port the number back if t-mobile fix this issue.
Tweeted at Legere and Tmobile help and now I'm sitting on the phone with a tech rep. Let's see what happens. Seems like such an easy thing to switch and the irony is the paying customers and getting screwed and are jumping ship to pacify the freeloaders. I'm in love with huge phones and this is the First tablet with phone capabilities that plays nice with us carriers. I'm prepared to jump ship over this.
SO far she keeps insisting that it will work fine its it has the phone capabilities and i have the proper rate plan. She keeps putting me on hold....
There's someone who clocks into work 9-5 at t-mobile who can fix this issue with very little trouble, just have to locate that person.
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tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
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So, The tech rep I just spoke to says that she can't open a ticket for me to send to the engineers until there's physically a problem. SO, I'm going to pick it up tomorrow and start the process. Anything happen with your ticket? Am I wasting my time?
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
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The question is, you can't buy this device from a good reputable store with a 14 day no questions asked return policy. Expansys, or Amazon (not fulfilled by amazon) and the place where I'm going to go to in Manhattan are all "you buy it you keep it".
So, should I even go buy this tomorrow... The only way they will submit a ticket is if I actually have the device with the issue but if it turns out no one will fix the problem... I dont want to be stuck with it..
I guess I could always switch carriers but I'm in a family plan where we split the bill each month and the payments on my note 4 are going to come due... Big mess... But maybe that's what I'll do.
Why not just switch to metro though? Why at&t? Metro the exact same coverage. Or so I've heard.
Maybe I'll take the time to check out metros coverage while I wait for the issue to be fixed. Although.. I wonder, people were already working on this 2 months ago,why should I have any impact at all.
Whatever, yeah, let's keep each other updated!
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
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They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
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I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
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That is some F#* King BULL SH!T!!!!!
I'm going to port my number out.
I just called back tech support and they didn't even know what was happening. No one ever seems to know. I'm going to Metro PCS. EFF these s0n's of b!tch3s.
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
mottyengel said:
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
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I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Nice hope it works for you. I need the unlimited data because I use North of 30gb a month... With I could go to cricket, but metros probably where I'll end up
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
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Well, I'm now a happy metro pcs customer. Just started porting my tmo number to google voice and it'll work through the new metro number. Turns out, my eip on my note 4 doesnt come due at all. As long as there are still more lines on the account, i can just keep paying it off month by month. Of course I'm gonna sell it soon but still.
BTW, to anyone who had this issue with tmo, you can get through to the engineering department for technical support, forward them to the following link so they can read up on the problem and then you can get them to credit your bill for the data portion since february. The credited my account 60 bucks.. Not bad. I wish I could have stayed with t-mobile but what can ya do.
Again, to all you people holding out for this to change. Not gonna happen. Not a chance in hell. really. It's a tablet now and it's final. you're gonna all have to move on
Metro is working fine for me is $10 more for the unlimited data but I am happy at least to have this working don't hesitate guys