Related
Does anyone know of a repairer in the UK. The USB connector has come adrift. I've have sent 6 e-mails to HTC Europe with nothing but automated responses. I have phoned HTC 4 times, they DONOT return calls. I was given the details of Anova in Norwich - they DONOT answer the phone. The only other name I've come across was Apex laptops who have a bad reputation.
Any help welcome.
Try SBE they do some repairs, is it a T-Mobile version?
The USB coming lose is always non warranty fault so you are looking at about 80-100 pounds through SBE to repair it.
Repairs
Hi, If you can get to York, there is a guy who works Saturdays and Wednesdays at a shop called Bulmers. Ask for 'Dave the phone man'
I have used him 3 times now for:
i)fixing a damaged mainboard component for the backlight on my Wizard.
ii) replacing a damaged charge/data connector on a XDA IIi
iii) fixing a low signal on XDA IIi
He is a great guy and is very reasonably priced. He does tend to be very busy though!
If you fancy having a go yourself, fluffcat1 can probably source any parts you need. He too, is very helpful.
Good Luck.
sbe suck. dont use them if you can help it.. they had my phone for over 6 weeks. were a nightmare to get hold of them and when i ever did, all they told me was they didnt know and they couldnt speak to the engineers!
as it happens i have had my phone back for a week and the backlight is no longer working on my kjam
try xda-repair.com
Their based in Croydon and sorted my Vario out a treat turned round the unit in 3 days talk about amazing service and only charged £58.75 for the usb port to be fixed
Regards
Psi
contact information
Hi
Can you advise me their contact information
my email: [email protected]
Thank you so much
psipoc said:
try xda-repair.com
Their based in Croydon and sorted my Vario out a treat turned round the unit in 3 days talk about amazing service and only charged £58.75 for the usb port to be fixed
Regards
Psi
Click to expand...
Click to collapse
hmm
Why not just try yourself?
I imagine it will be lead free solder used, so you will probably need a ceramic tip'ed soldering iron with a fine tip.
Maplin is your best bet, could get the whole lot for< £15.
Then try to find a disassembly guide for the wizard so as not to damage the casing.
Then just evaluate the damage and be really careful with the soldering iron!!
Ok so my friend over in Wisconsin has the Nexus 1, since release day worked fine, he recently updated to Froyo, few days later got a red trackball(not rooted), and noticed it wasn't being recognised though usb, and got worried, rang google them had him check the liquid sensors and agreed no water damage, because the sensors or stickers whatever you wanna call them are fine, so it has been sent to HTC now there telling him it has water damage inside the phone and he needs a new screen and main board, funny thing is its never even had a rain drop fall on the phone, so HTC telling him he has to pay $283 to have it repaired.
seems like a job for the consumerist
He may want to have them check if they didn't get the device mixed with someone else...
have him check with his homeowners / rental insurance, the phone might be covered through that route as well, in case HTC doesn't budge.
slowz3r said:
seems like a job for the consumerist
He may want to have them check if they didn't get the device mixed with someone else...
Click to expand...
Click to collapse
or contact these lol
If you need to reach upper management at handheld manufacturer HTC because of some intractable issue with their device that regular customer service can't or won't solve, consider lofting a well-crafted letter over to some of these folks:
[email protected] Senior Director Enterprise Business Unit Americas
[email protected] Chairman
[email protected] Chief Marketing Officer, HTC Corporation
[email protected] Senior Public Relations Manager at HTC
[email protected] COO of HTC
[email protected] Board Member of HTC
[email protected] CEO
[email protected] VP HTC
[email protected] Chief Innovation Officer
http://consumerist.com/2010/05/reach-htc-executives.html
Demon_man said:
Ok so my friend over in Wisconsin has the Nexus 1, since release day worked fine, he recently updated to Froyo, few days later got a red trackball(not rooted), and noticed it wasn't being recognised though usb, and got worried, rang google them had him check the liquid sensors and agreed no water damage, because the sensors or stickers whatever you wanna call them are fine, so it has been sent to HTC now there telling him it has water damage inside the phone and he needs a new screen and main board, funny thing is its never even had a rain drop fall on the phone, so HTC telling him he has to pay $283 to have it repaired.
Click to expand...
Click to collapse
What do you mean a red trackball? The trackball being lighted up red? If so, I think some apps have a red notification light.
Anyway the thing about the usb not being recognized sounds so similar to an incident of mine. Just last week I realized my N1 could not be recognized by my work computer as a usb device. The charging light is on, but I can't access the sd card and the computer couldn't recognize it as a usb device.
I even tried plugging my phone in and out and tried different usb slots but still no go. I was panicking and even rebooted my phone twice, but my computer still couldn't recognize it.
It was only when I plugged my phone into another colleague's computer that I realized the root cause.
It turns out that Froyo's tethering doesn't work flawlessly with Windows XP SP3. For some reason the local area connection created for the N1 is conflicting with my company's own local area connection. Apparently I turned off tethering on my phone and unplugged it from my computer without disabling the N1's local area connection first and that sort of caused some XP background service to go bonkers. And my computer couldn't detect my phone no matter what until I manually rebooted my computer.
Well I had no problems tethering with my home's Windows 7 computer so I bet it's Windows XP crappy outdated handling with network connections since you had to use a script for XP to enable tethering while Vista and & 7 works out of the box.
Anyway, I don't know if my situation is of any help... but you never know.
Demon_man said:
or contact these lol
If you need to reach upper management at handheld manufacturer HTC because of some intractable issue with their device that regular customer service can't or won't solve, consider lofting a well-crafted letter over to some of these folks:
[email protected] Senior Director Enterprise Business Unit Americas
[email protected] Chairman
[email protected] Chief Marketing Officer, HTC Corporation
[email protected] Senior Public Relations Manager at HTC
[email protected] COO of HTC
[email protected] Board Member of HTC
[email protected] CEO
[email protected] VP HTC
[email protected] Chief Innovation Officer
http://consumerist.com/2010/05/reach-htc-executives.html
Click to expand...
Click to collapse
The whole "well crafted letter" portion wouldn't go well with me
how does one check the 'liquid sensors' ?
I thought these were color changing strips inside the phone...or something similiar
imei
why don't you ask htc to compare imei numbers first from what your friend had in his records/tmobile/att account and the phone that they have on hand. might have been mixed up.
company is probably just trying to screw u over...keep trying and check to make sure its not confused with another phone
agentkalaw said:
why don't you ask htc to compare imei numbers first from what your friend had in his records/tmobile/att account and the phone that they have on hand. might have been mixed up.
Click to expand...
Click to collapse
I second this idea
If you're running into headaches with HTC support and want to escalate the issue to the Google online sales folks, the best way to do that is to use this form to open a ticket:
http://google.com/support/android/bi...ct_type=refund
Hello, I'm Demon_man's friend, decided to make an account here to put in my story and answer a few questions.
I had upgraded my phone to 2.2 with the firmware that was signed by Google and on their servers for those few days, so I didn't need to root my phone for it, and after talking to Google, they were cool with it. On Friday, June 11 I was driving around in my car with my phone sitting on the passenger seat plugged into my car stereo via the 3.5mm jack. When I grabbed my phone I noticed the trackball was glowing red, didn't see any notifications so I turned my phone off and back on. The first thing that tipped me off to a problem was that the trackball would glow red the instant I turned the phone on. Once booted up the trackball was unresponsive. I plugged it in to charge while I slept, charged just fine. The next day I tried to connect it to my computer (WinXP) over USB multiple times, with resets on the computer and the phone each time, and it would never recognize that it was connected on the phone and when unplugged Windows would inform me of a problem with the USB device.
On Saturday and Sunday I was able to use the phone with no more problems going on, so I didn't really think anything of it. On Monday, the phone was unusable because the trackball decided to have a mind of it's own and just select stuff at random so I had to fall back on my old iPhone 2G.
Tuesday I tried to call Google's CS, but was unable to get through because their automated system didn't want to take my IMEI number the multiple times I tried to enter it in so I had to call HTC's CS. After talking to the guy there he transfered me over to Google, but he decided to tell them water damage. After getting that cleared up the Google rep agreed that is was a hardware problem and transfered me back to HTC to set up a device swap.
Got the new phone the next day (Wednesday) got that phone setup to make sure everything was working proper. On Thursday I turned on the broken phone to do the factory reset and sent it on its way to the HTC repair center in Texas. It got there on Friday and they looked at it on Monday. Got an email saying they looked at it and I should log into HTC's service site to review the results. The only thing that told me was that they wanted to charge me $283 with no reason why. I called up HTC CS to get told that they replaced the mainboard and the screen. I asked why the screen was replaced when there were no scratches on it and it worked just fine when I sent it out on Thursday. He didn't have any further information and that someone would get back to me in 24-48 hours. I gave them 24 hours, called back and ended up talking to the same guy I talked to before. He informed me that he didn't have any further information and his supervisor would need to talk to the repair center's supervisor who would then talk to the tech who worked on my phone. Then the tech would talk to his supervisor who would talk to the other supervisor would would then get back to me.
That's completely unacceptable to me, so I tried calling HTC's North American HQ and talked with a Jim Black, Product Support Manager for North America. He called the repair center then called me back saying they told him there was water damage and they would send me pictures within 24 hours.
I told him that water damage would have been impossible because the phone was sitting on the seat of my car at the time things started going wrong, it never has seen a drop of water and I never use it in the rain, so I guess the leather they used somehow turned into water. When I told him that the hardware costs of the phone were a bit under $175, $100 cheaper then what they wanted to charge me his answer was "You wish". It's also worth pointing out that both of the water indicators you can see were both solid white, no red or pink tint at all when I sent it out.
So that's where I'm sitting at now.
(Wow, that was a bit long, sorry about that)
@slowz3r and agentkalaw:
When I get the pictures hopefully I'll be able to verify the IMEI number on the phone to what I have on record.
@britoso:
Generally there is one on the battery and one under the battery on the phone they you can see. There also may be a few inside the case you can't see on some devices.
@SiL3nTKiLL:
Funny thing is I was telling people after I called HTC and Google on Tuesday that I figured they would try to screw me over and claim water damage. I bet I even posted it on Twitter.
@irishrally:
I did call up Google a few hours ago, apparently because it's a hardware problem their hands are tied and it's just me and HTC fighting it out.
Nothing against you R0bbit or any other Cell Phone owners... but don't get too confident and place all blame and responsibility on HTC. I repair around 20 phones daily, and run into all types of devices, from a Nexus One, iPhone, to even a Jitterbug... What you believe is liquid damage is not necessarily from water dripping on the phone or your phone falling into a collection of water.. In fact many phones, and even the NEXUS One, has liquid indicators inside the housing of unit... just because liquid did not come in contact with the other indicators does not necessarily mean the entire phone never came into contact.... also corrosion/liquid damage is not necessarily instant. I've seen phones that I've cleaned/removed corrosion... develop it a week later from the original time of contact.. Usually symptoms show later on with minor liquid damage. Think of it like RUST on a car. I've personally dealt with phones damaged from shower condensation (sorry if that's the incorrect term) because many users like to play music while taking warm/hot showers. Even sweat from your hands can damage the device.. especially the trackball area which I witness more than enough times on Blackberry's and now the NEXUS One due to its proximity to the USB port... The list goes on, but you'll be surprised how very little liquid is required to cause damage to your phone.. take it from a person doing hardware repairs on phones daily. I hope they made a mistake and that in fact your phone was never liquid damaged, but I have to admit, the trackball LED shorting and the USB shorting in an area easily affected by liquid sounds legit. Best of luck!
On Monday, the phone was unusable because the trackball decided to have a mind of it's own and just select stuff at random so I had to fall back on my old iPhone 2G.
Click to expand...
Click to collapse
That is certainly a symptom of water damage... everyone might want to just consider the possibility before jumping down HTC's throat so quickly.
OP: I'm not saying that you're lying, but to consider the possibilities.
Today my baby was drooling my nexus one near to the trackball, and starts glowing red, so this is an water damage notification.! it is still functionally but let's see next days.
Click to expand...
Click to collapse
While there is some argument on the various forums as to exactly what the red indicator means, the answer is that it's never good and in at least one case as above corresponded to liquid damage or malfunction caused by liquid in some shape or fashion. HTC isn't there to screw people over and doesn't have a reputation of making these things up. The tech who looked at your phone doesn't get paid more or less for rejecting the device warranty.
R0bbit said:
On Monday, the phone was unusable because the trackball decided to have a mind of it's own and just select stuff at random so I had to fall back on my old iPhone 2G.
Click to expand...
Click to collapse
Just to point out, I had this *exact* same problem with my first Nexus One in January. Specifically, the problem only occurred when I was connected to and transferring cellular data (EDGE - no AWS 3G was available in my area at the time). The phone would behave as if I was rolling the trackball to the right as long as data was being transferred.
Did a device swap and the replacement worked.
It's widely known that most phones have water sensors. Even water vapor from taking a shower can trigger them. It has happened to me...
If this didn't happen to you and you are sure your phone has not gone anywhere near water... Tell HTC to check again.
If I'm not mistaken, it seems jtag is now working for I9000...
http://www.jtagbox.com/jtag-news/riff-jtag-samsung-galaxy-i9000-unbrickrepair-bricked-boot/
http://forum.gsmhosting.com/vbb/f634/repaired-successfully-i9000-riff-box-1105851/
is this the end of the 3br terror?
I would like to know as well. I have a bricked no-3button phone. I can purchase the JTag box in Thailand (where I live) for around $130 USD. I would expect to brick my phone again and this seems like a good value for being able to resolve issues myself with out having to wait.
But does it actually work? Can someone confirm?
there's already one big thread about it. it is working but requires some expert soldering work to connect the riffbox to the phone. search it up.
j0rd said:
I would like to know as well. I have a bricked no-3button phone. I can purchase the JTag box in Thailand (where I live) for around $130 USD. I would expect to brick my phone again and this seems like a good value for being able to resolve issues myself with out having to wait.
But does it actually work? Can someone confirm?
Click to expand...
Click to collapse
I can confirm this, sure! My phone was fully bricked and I used Riff Jtag (must say it's a magic box) to rescued it successfully.
Alright, so it's a hardware thing. I better exhaust all other options first then. I'm not about ready to break apart my phone and start soldering quite yet.
Thanks for the tips guys.
the riff box is a scam, perpetrated by people that want to get rich quick. i have worked with jtag ports before, and i always just used a parallel-port/usb cable, some resistors/diodes, and soldered straight to the board. a $130-$150 box that merely changes the resistances of the wires is not worth it imo. i would rather bring my phone back to bell for free than pay the makers of the riff box.
Hi guys!
I was using my X10 just now and i wanted to charge it cuz i needed to record something for my interview tomorrow. So I decided to plug in the charger, it was at 34% at that time, and everything was fine; the orange light was on and it was charging. Then I was browsing through some stuff and then the phone slipped out of my hand but I caught (kung fu skills ) in time but seemed to grabbed it too hard. I put my phone down for a while and when I went back to check it, the orange light was off and it wasn't charging anymore so I thought i accidentally kicked the charger or something. I unplugged it, and plugged it back and nothing. It doesn't work when I connect it to my laptop either. I tried taking the batteries out, waited a while and plugged it back again and it's still not working funny thing is when I turned the phone back on, it went down from 34% to 21% in about 5 minutes, and I wasn't even fiddling with the phone. I don't know if it's a hardware problem or software problem cuz I might have put too much pressure on the charger port and cracked it or something. I checked it but it seems fine. I really don't know what to do, and the Search function in this forum doesn't work either! I need the phone for tomorrow cuz I have this interview assignment thing...holycrap! what a bad day. Help, please? anyone??
Only real quick solution to get you through that interview is to buy a wallcharger in wich you put your battery. And regarding the damage it sounds hardware related, hope you have insurance! You might get lucky though if you return it for warranty but remember, there's usually a fee if they think the damage was man-made. Good luck with the phone and on your interview!
Sent from my X10i
Tjotte said:
Only real quick solution to get you through that interview is to buy a wallcharger in wich you put your battery. And regarding the damage it sounds hardware related, hope you have insurance! You might get lucky though if you return it for warranty but remember, there's usually a fee if they think the damage was man-made. Good luck with the phone and on your interview!
Sent from my X10i
Click to expand...
Click to collapse
I heard about the wall charger before, but what use would it be if I can't connect my phone to the computer anyways I've had the X10 for about 3-4 months now, I hope the warranty service is still covered. Not sure if it'll work especially cuz I'm not the carrier's customer ((
So you need to access stuff that's on the phone? Or you need to access the stuff that's on the phone *with the phone*?
The first one's easy. Just buy a micro sd adapter and you can plug it into your computer (assuming it has one of those ports)
The second one.. need some more info before advising what to do. I didn't get what exactly the information is that you need to access. Is it a recording, notes, pictures, what?
junkk29 said:
I heard about the wall charger before, but what use would it be if I can't connect my phone to the computer anyways I've had the X10 for about 3-4 months now, I hope the warranty service is still covered. Not sure if it'll work especially cuz I'm not the carrier's customer ((
Click to expand...
Click to collapse
A bill of sale is all you need and it can be fixed. have Rogers call the repair depot in Newmarket and make sure they have one, then take a drive they will take a look and swap it out usually in a few days.
Rockjock007 said:
A bill of sale is all you need and it can be fixed. have Rogers call the repair depot in Newmarket and make sure they have one, then take a drive they will take a look and swap it out usually in a few days.
Click to expand...
Click to collapse
You mean the receipt for the X10? I still have it but I'm not actually with Rogers. I got my friend that's with Rogers to buy the phone for me in case something like this happens, I don't know if they'll let me or not cuz I rooted my phone and all. I think i'll try and unroot it and put it back to Rogers firmware. Thanks for the advice
I'm from the UK and had exactly the same problem. I had to send it back to SE and they gave me a new unit. I had no proof of puchase though as I lost it awhile ago :/. But all in all it worked out well. They never told me what was wrong with the phone though.
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
highlanderfil said:
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
Click to expand...
Click to collapse
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
bib*oops said:
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
Click to expand...
Click to collapse
Thanks. Looks like I might just be better off selling it for parts.
highlanderfil said:
Thanks. Looks like I might just be better off selling it for parts.
Click to expand...
Click to collapse
If so, I'm interested in!
PM me, we could work it out...
Do you happen to have insurance on the phone? If you have a plan through someone like tmobile and you have insurance you could always file through them. You could also look for one on ebay that has a cracked screen or something like the charger port when up. That way you could get the motherboard you need. Just make sure the phone is in good condition otherwise. I know someone in the past had a problem and if i remember correctly they couldn't find it. I think but dont quote me that this was the motherboard..when it has the pcb board (printed circuit board) attached. Found here. This was years ago so please consult someone else before buying. Amazon also has a lot of parts you can order so looking there might be useful.