Have to send my gs4 back, anyone else had issues with buttons? - Galaxy S 4 Q&A, Help & Troubleshooting

I got my SG4 from affordable mobiles in the uk, i've had the phone 2 weeks and in that time, my home button is much looser on the left hand side than it is on the right, if i tap both sides you can tell there is a looseness to it.
also my power button sticks into the phone when i press the lower part of the button (which is pretty easy to naturally do when you hold the phone in the one hand)
the bottom just sticks in and sometimes keeps contact and my phone has turned off once or twice because it still thinks the button is in.
has anyone else noticed either issue or is mine just faulty?
I have sent mine back today but would like to know if anyone else could try the above with theres and let me know if theres does the same?
thanks
james

Theres no such problem in my GS4 till now
Maybe urs is a bit faulty
Sent from my GT-I9500 using xda premium

having a little issue with the home button but think my son got a splash of apple juice in it somehow even with the otterbox defender case on it ba not really faulty though sure you will be fine when the S4 returns.

No issues here
Sent from my GT-I9500 using Tapatalk 4 Beta

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anyone else notice the loose side?

I bought my xoom on launch day and love it but on the left side next to the volume buttons i get a creak sound and a loose feeling like the back cover is loose its right under the volume down button
i looked it up on google and saw someone else have the same problem but im not sure if i get another if its gonna feel the same way
Mine is solid as a rock. I would take it back.
Sent from my Xoom using Tapatalk
I didn't notice having a problem with this either but I'll be double checking it tonight..=)
No such thing with mine.
its right where the back cover and edge of screen meet on the side with volume buttons
i bought it from best buy and there out of stock so i need to wait. luckily i have a 45 day return policy on it
nothing wrong with mine. Very solid
Swap it out. I just checked mine and it is clean and tight.
android_geoff said:
I bought my xoom on launch day and love it but on the left side next to the volume buttons i get a creak sound and a loose feeling like the back cover is loose its right under the volume down button
i looked it up on google and saw someone else have the same problem but im not sure if i get another if its gonna feel the same way
Click to expand...
Click to collapse
No such issue here. Go check a demo unit to compare. I think you need to return it.
Plastic on top bends and creeks on mine...
Sent from my Xoom using XDA App
Saw this in a search, same problem here. Is this really not a common issue? It's terrible when you pick up your $800 tablet and it makes an awful noise like it's going to break.
Just got mine out my bag to check but it's solid.
Noticed a gap in mine today before seeing this thread. What bothers me most is the creak/crack if I press a particular part of the screen. (Jump button in Cordy) .
Sent from my HTC Desire using Tapatalk
alias_neo said:
Noticed a gap in mine today before seeing this thread. What bothers me most is the creak/crack if I press a particular part of the screen. (Jump button in Cordy) .
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
The creak is absolutely annoying.
I think i may just buy a transformer and take the xoom back and save $400.
Sigh.
i have also noticed mine has started doing this...
I know mine has made this noise before but it comes and goes. Its a bit annoying but doesn't seem to be consistently happening.
subminimal said:
I know mine has made this noise before but it comes and goes. Its a bit annoying but doesn't seem to be consistently happening.
Click to expand...
Click to collapse
If you find the area, you won't be able to ignore it.
Try this: Go to the metal part on the left side where it starts below the volume/plastic, put your thumb on the edge and "pry" that area away from the glass (towards the back) report back with noise.
eallan said:
If you find the area, you won't be able to ignore it.
Try this: Go to the metal part on the left side where it starts below the volume/plastic, put your thumb on the edge and "pry" that area away from the glass (towards the back) report back with noise.
Click to expand...
Click to collapse
Turns out it didn't matter. I ended up taking my wifi xoom back and exchanged it for another one. My original started showing dust under the screen! Looked on here and seems to be one of many occurrences...
Mine also!
Sent from my Xoom using XDA App
subminimal said:
Turns out it didn't matter. I ended up taking my wifi xoom back and exchanged it for another one. My original started showing dust under the screen! Looked on here and seems to be one of many occurrences...
Click to expand...
Click to collapse
Nice, my power button only works 1/3 of the time at the most, so it's likely getting exchanged anyway, maybe returned.
Same here creak/crack from left side,

Sketchy Power Button

I just used a case for a few days and thought the case was acting funny with the power button, but now that I removed it the button is kind of depressed and not as responsive as usual. It's not a huge deal, but something that bugs with such ”high quality” electronics.
Anyone else notice this? And has anyone talked to tmobile or htc with any luck? Thanks.
And I'm on the app and looked through the topics trying to find something like this, I apologize if this is a repeat.
Sent from my HTC Glacier using XDA App
The same thing happened to me about a month after I got the phone because my friend was a bit too rough with. Same has happened to like 1 or 2 other people I know with the phone as well. None of us have ever used a case btw, so I doubt that was the cause of it.
The MT4G just seems to have a sensitive power button. One of my friends told me his jammed at one point too, and all I could do was tell him to shove a card into the little gap and unjam it. Once it gets messed up it seems to stay slightly depressed all the time too, never to the point that it activates on its own(at least not for me), but it definitely isn't as responsive.
Yea, it seemed it was coincidence it happened after I used a case. Have you or anyone you know tried to get a replacement due to it? I assume they'd just tell us we should've been easier on our phone, even if we were easy with it.
Sent from my HTC Glacier using XDA App
Had the same problem with my MT4G I got off eBay. Not even 48 hours of having it, the power button went on me (due to repeated power cycling trying to root it). I called HTC about the problem and I sent it in under warranty.
They say that if you've modded it in any way (rooting included) it voids the warranty but I sent in my phone rooted and they sent it back (upgraded to GB) with a 1-day turnaround. I've read people who sent in their phones with CM7 got theirs back.
I try to not use the power button at all now. To put the phone to sleep I use a software app lock and to wake I push the optical pad. Once someone figures out a root for GB, I'll probably re-map the genius button to wake and sleep.
Unfortunately power button issues are pretty common with the mytouch 4g samething happened to me like 3 mytouches ago lol um u can simply call tmobile n get a warranty exchange for that if your still under warranty thats what i did i had actually called cause i had the bad screen which apperantly isnt reason enough for them to change the phone but as soon as i mentioned the power button issue the sent a new phone right away. the one i have now ive had for quite some time and i havent had any issues with it. thats a hardware issue mostly so not much u can do with a factory reset or anything another option is to just use the trackball wake for turning phone on n off frequent and use power button only for powering phone on in off usually what i do . hope this helps

Capacitive buttons not responding when phone not held in hand?

Anyone has this problem? For example if I lay the phone down on my bed, I won't be able to hit the back button. The entire touchscreen responds done though...
Anyone?
Sent from my Nexus One using XDA App
Yep.............
"You're holding it wrong."
That sounds very strange.
Well, I'd hate to say it, but are you "pressing them wrong"?
What I mean is, we all know the buttons are a little tricky, how the touch sensitive part is near the top of the button. Could it be you've trained yourself to easily press them the correct way while holding, but when it is lying down you end up pressing it lower? Due to the angle of your finger when you touch it?
I've never had any trouble when the phone was laying down, and just tried it out again right now. I do have to touch them in the exact same spot (shifted a bit higher) as when holding it.
When I first got my N1 I noticed the same. Just hit it a bit higher
Sent from my Nexus One
Yea I tried out suggestions by you guys, hitting higher did help!
Sent from my Nexus One using XDA App
Odd, I always had this problem, never considered it much of a problem. Mainly cause I hold it 99% of the time, but I did find that if I touch it lower, as in touch the bezel at the same time as I touch the button, no problem.
Sent from my Nexus One using Tapatalk
Clarkster said:
That sounds very strange.
Well, I'd hate to say it, but are you "pressing them wrong"?
What I mean is, we all know the buttons are a little tricky, how the touch sensitive part is near the top of the button. Could it be you've trained yourself to easily press them the correct way while holding, but when it is lying down you end up pressing it lower? Due to the angle of your finger when you touch it?
I've never had any trouble when the phone was laying down, and just tried it out again right now. I do have to touch them in the exact same spot (shifted a bit higher) as when holding it.
Click to expand...
Click to collapse
This! I thought the same thing as the OP when i first got mine, but you get used to it.
I've also experienced this... but as the others would say just hit higher or you'll get used to it.
Sent from my Nexus One using xda premium
Having vibrate on for button press helps a lot because of the issue with having to hit the buttons higher.
It does get a little annoying but small price for such a good phone really I'm loving it regardless. It does seem like a strange thing though I've not come across it on some of the other android phones I've had before.
Had never happened for me. Its the same if i hold it in hand or not.

Power button too recessed

I might be in the minority as couldn't find much info on this...
Not only the power btn is placed on top thus less easy to get to while using one hand, but is simply too recessed on my device. I got it 3 days ago, it is almost perfect quality build wise, but it'll take me much more to get used to this feature.
I have to press really hard, and even then has to be perfectly centered, I find it easier keeping the phone in my right hand or else have to use both hands for this.
Trust me really bad choice having placed this button this way. Hope they will change it next iteration.
Sent from a pizza..
Flash custom ROM, volume or HTC logo to wake, problem solved.
Sent from my HTC One using xda app-developers app
That might be the way..
I hope the HTC logo hack will be made available for unlocked stock though.
In the meantime I am adjusting to it I guess, set up higher inactivity timeout, when done with it just let the timeout expire, etc.
Sent from a pizza..
Why give a free pass for QC issues? Return it and get another.
PapaRhino said:
Flash custom ROM, volume or HTC logo to wake, problem solved.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Which ROM hás the ability to use HTC logo?
That's awesome. But wouldn't that make the phone turn on every time you have it in your pocket?
My button is slightly recessed or only raised a bit above the phone, but I find it very easy to press and I can press anywhere on the button. If I were op, I would definitely exchange it or just simply return it, you only bought it a few days ago right?
Sent from my HTC One using xda app-developers app
htc logo? how?
ksarius said:
Which ROM hás the ability to use HTC logo?
That's awesome. But wouldn't that make the phone turn on every time you have it in your pocket?
Click to expand...
Click to collapse
mr.dj26 said:
htc logo? how?
Click to expand...
Click to collapse
tbalden's kernel -
http://forum.xda-developers.com/showthread.php?t=2244620
Replace it! I just received my new device and the difference is staggering. I can actually hear the clickity clack of the button now. Also other defects are gone (overhang)
Thanks for your replies.
I was trying to get a pic of this but giving up.. Really tricky.
I will go to some stores holding the demo, see how it compares. Until then, I got a better idea how to explain this: holding my phone while typing this, I swipe my fingernail fro right to left over the power btn, no resistance, flush with body. Doing the same thing, the other way round, I meet a very slight resistance, ie the left corner is slightly raised, maybe 1mm. Is this normal?
Sent from my HTC One using xda app-developers app
millicent said:
Thanks for your replies.
I was trying to get a pic of this but giving up.. Really tricky.
I will go to some stores holding the demo, see how it compares. Until then, I got a better idea how to explain this: holding my phone while typing this, I swipe my fingernail fro right to left over the power btn, no resistance, flush with body. Doing the same thing, the other way round, I meet a very slight resistance, ie the left corner is slightly raised, maybe 1mm. Is this normal?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Mine seems to be slightly raised on the left side also, but I don't have as much trouble as you are having. I cant press it very well from the right side though. Maybe the IR blaster is in the right and the actual button is on the left? Needs more info I guess.
explode1991 said:
Mine seems to be slightly raised on the left side also, but I don't have as much trouble as you are having. I cant press it very well from the right side though. Maybe the IR blaster is in the right and the actual button is on the left? Needs more info I guess.
Click to expand...
Click to collapse
Mine is slightly raised but it has a clicky noise to it.. normal? I wish the button was more raised.
Sent from my HTC One using xda app-developers app
Another reason to root. You can install a number of different kernels that allow you the ability to wake and put the device to sleep without using the power button.
Reviews have complained about the button being recessed its downright horrible thing from HTC to not think through such an important thing even when they seem to care so much about the little details of the phone. And no using some custom ROM/kernel is not the right solution at all.
Sent from my Nexus S using xda app-developers app
Exactly same here less than 1 mm extended and left is slite up and right side is sink in dip or exactly flush or levelled with surface this is my 3rd HTC one 1st 3rd got exactly same button only 2nd one has acceptable but not perfect
Send from HTC ONE
Mine is exactly the same. Power button is flush to the device with no resistance if i wipe my finger across, and the left side of the button is less than a mm higher than the phone. I bought a case it its near impossible to power on the device without really digging in. I went in store for them to have a look at it but they practically laughed and smirked at one another and said they aren't going to fix it as the button still works. They wouldn't even get another handset out to compare the two buttons. Looks like i'll have to put up with it. Either that or go out my way to visit another store.
Is there anybodyr report better buttton after replacement?
Send from HTC ONE
Seen 3 demo models in as many stores today. Two of them were unfortunately showing similar recessed buttons. Only one had a slightly, maybe 1mm, raised button, however it felt much better, much easier to press.
For this reason only I guess I am going to ask for a replacement next week.
Sent from my HTC One using xda app-developers app
As an aside, all the dummies on display had 'normal' raised power buttons, maybe even 3 mm or more.
Sent from my HTC One using xda app-developers app
onlinejobwork said:
Is there anybodyr report better buttton after replacement?
Send from HTC ONE
Click to expand...
Click to collapse
Mine is perfect after my first replacement. I'm on Sprint btw and complained specifically about the button. The overhang was gone as well but the second device still has a bit of a gap. Nothing major.

Home button making a cracking sound

I am afraid the home button on my SGS4 is somehow defective. It still functions properly, but it is making all kind of cracking sounds. It almost feels loose. I checked on a SGS3 and a Note 2 and none of the home buttons were exhibiting the same behaviour.
So my question to you guys is, does your home button feel solid or is there and cracking with light touch?
Please take a look at the video I made.
MaTiCeK- said:
I am afraid the home button on my SGS4 is somehow defective. It still functions properly, but it is making all kind of cracking sounds. It almost feels loose. I checked on a SGS3 and a Note 2 and none of the home buttons were exhibiting the same behaviour.
So my question to you guys is, does your home button feel solid or is there and cracking with light touch?
Please take a look at the video I made.
Click to expand...
Click to collapse
On mine, i can hear and feel a slight crackling noise with light touch without pressing the key all the way down. The button feels solid, tight and works just fine AFTER the initial press, but it bothers me that it does that. The shop people wouldn't consider this as a defect since it's so minor, but minor enough to annoy a fussy tech person like me.
Does anyone else have this problem?
Nice and solid on mine. No noises what so ever.
Sent from my GT-I9500 using Tapatalk 2
My I9505 is perfect but my I9500 has the same problem as yours.
Sent from my GT-I9505 using xda premium
Has it gotten worse or better since then? I wonder if it will go away after a few months of button mashing?
Just wondering (it might be stupid from my side, still...) did you remove plastic protective foil from the button. Usually it gets stucked on the button and it is hard to spot...
I switched my I9500 for a new one and the home button is now perfect with no cracking noises.
Sent from my GT-I9500 using xda premium
otacon888 said:
I switched my I9500 for a new one and the home button is now perfect with no cracking noises.
Sent from my GT-I9500 using xda premium
Click to expand...
Click to collapse
I have sold my sgs4. I might however buy a black one once the Google Experience ships.
MaTiCeK- said:
I am afraid the home button on my SGS4 is somehow defective. It still functions properly, but it is making all kind of cracking sounds. It almost feels loose. I checked on a SGS3 and a Note 2 and none of the home buttons were exhibiting the same behaviour.
So my question to you guys is, does your home button feel solid or is there and cracking with light touch?
Please take a look at the video I made.
Click to expand...
Click to collapse
Same on my I9500. Annoying as S%#. Had it for a week and has not gotten better or worse
Dark5tar said:
On mine, i can hear and feel a slight crackling noise with light touch without pressing the key all the way down. The button feels solid, tight and works just fine AFTER the initial press, but it bothers me that it does that. The shop people wouldn't consider this as a defect since it's so minor, but minor enough to annoy a fussy tech person like me.
Does anyone else have this problem?
Click to expand...
Click to collapse
Yeah, I got this problem as well! Mine is not loose just like yours, but if you press softly on the button you can feel it move before the key activates.
Then, when you put the phone away, the problem returns after 10 mins of not being used. As if the plastic material "expands" and gets jammed. It really annoys me, because the phone was very expensive for me 800USD here in Denmark! And i expect a perfect phone for that kind of money!
Have anybody got a solution to this?
I am not willing to return the phone because they are only going to send it to get repaired, and I can feel it in my gut that I will get a phone back with more errors than before lol.
And how have it developed since? Gotten worse or better?
Seballe said:
Yeah, I got this problem as well! Mine is not loose just like yours, but if you press softly on the button you can feel it move before the key activates.
Then, when you put the phone away, the problem returns after 10 mins of not being used. As if the plastic material "expands" and gets jammed. It really annoys me, because the phone was very expensive for me 800USD here in Denmark! And i expect a perfect phone for that kind of money!
Have anybody got a solution to this?
I am not willing to return the phone because they are only going to send it to get repaired, and I can feel it in my gut that I will get a phone back with more errors than before lol.
And how have it developed since? Gotten worse or better?
Click to expand...
Click to collapse
Too early to tell. It's really irritating though. I resulted in downloading a software home button to use instead (to prevent it from getting any more worse). Swipe Pad and Pie Control are both good at simulating the hardware home button - no root is required either.
i just noticed a slight cracking noise on my home button as well. It is more apparent if you press towards the edges of the button, and kind of seems like a 2-stage click. annoying
Dark5tar said:
Too early to tell. It's really irritating though. I resulted in downloading a software home button to use instead (to prevent it from getting any more worse). Swipe Pad and Pie Control are both good at simulating the hardware home button - no root is required either.
Click to expand...
Click to collapse
Thanks for the information! I like Pie Control best of the two!
Although, the problem wont solve itself by avoiding the button, so i think i will press it even more, just to see if the problem persists, gets worse or fixes itself. In my experience the button has gotten worse over the past few days. The shop wont take the phone back because they label it as "self fault" (dont know the english term), they think I am the problem and have not taken care of my phone. This is ridiculous! I have now sent at mail to Samsung Denmark to see if they can help me!
RTbar said:
i just noticed a slight cracking noise on my home button as well. It is more apparent if you press towards the edges of the button, and kind of seems like a 2-stage click. annoying
Click to expand...
Click to collapse
This describes my experience as well!
I have tried using a small tool to "push" the button around in its socket, but to no avail, it's still the same problem. This is really getting on my nerve!!
Seballe said:
Thanks for the information! I like Pie Control best of the two!
Although, the problem wont solve itself by avoiding the button, so i think i will press it even more, just to see if the problem persists, gets worse or fixes itself. In my experience the button has gotten worse over the past few days. The shop wont take the phone back because they label it as "self fault" (dont know the english term), they think I am the problem and have not taken care of my phone. This is ridiculous! I have now sent at mail to Samsung Denmark to see if they can help me!
This describes my experience as well!
I have tried using a small tool to "push" the button around in its socket, but to no avail, it's still the same problem. This is really getting on my nerve!!
Click to expand...
Click to collapse
Let me know how you get on with the button and Samsung support. Really interested to know what the outcome is.
Dark5tar said:
Let me know how you get on with the button and Samsung support. Really interested to know what the outcome is.
Click to expand...
Click to collapse
I've got something very similar with mine. It feels slightly loose and not the solid feel it had when I first got the phone. I'm interested in how you get on too.
Mine moves slightly which is expected, but no cracking sounds and feels solid
Sent from my GT-I9505 using xda premium
My home button does the same thing. Although I think it started after I tripped and dropped it at the top of a staircase and it bounced off every stair all the way down *facepalm*
+1
Power button is wonky too.
I'm really unimpressed by the overall build quality of this phone - especially for its price.
Oh well. "First World Problems"
My home button feels absolutely fine, on the other hand, my power button feels sticky and spongey when I press it, still works fine though.
Nothing like my Galaxy Note 2 which clicks when pressed.
Mine started "clicking" few days ago. It drives me mental when trying to navigate through at night.

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