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Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..
xviiivx said:
Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..
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I will be going through that same exact process after work so... tag for later.
Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~
Please make sure your At&t phone stays powered off until you can send/receive sms/mms from that carrier. You really don't have to leave it off for 24 hours. The intercarrier has gotten quite a bit faster that what it use to be!
Porting is always a process. Much less during a huge launch. Give it a little time and keep the old AT&T phone off.
Worse case get your msl and enter ##MSL CODE# this will bring up a menu where you can make sure that your new phone number is correctly placed in both those fields. If not you can save the correct number and reboot. Sometimes the phone provisions properly sometimes it will not.
Xenithflare said:
Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~
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You're probably right. I was actually surprised to see the number transferred so fast.. just figured it was all done at that point. I went ahead and sent Sprint CS an email just to see what they say about it. I'll post an update with resolution (if any) when it starts working..
Just wanted to update that I'm finally receiving texts from AT&T phones. I did have my old phone powered on this morning, so that might have been what caused the delay.
Turn off the phone then back on and go to.the system update menu and update profile. The porting can get hung up so update the profile and you should be good. Also sometimes the first call might say dial a correct area code even though its right. Dial out again and you will be okay after that
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xviiivx said:
Got my Evo this morning at 7am, and my number was transferred from AT&T ~35 minutes later. Everything works, but I can't receive messages from anyone on AT&T. I only get messages from friends on Sprint.. I'm assuming I'll have to call AT&T to get that resolved? Anyone else have this problem?
Other than that, everything else is working great. I love this phone! The wait to get it sucked, but it was well worth it..
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I had to make a phone call on my phone for it to complete the activation process. It worked fine after that.
I transferred over from AT&T at around 3PM and I'm still stuck without a working line.
AT&T makes it as hard as possible to switch so people won't leave...jk
Xenithflare said:
Porting is a process that is rarely instant. Especially on the morning of such a major launch, plus the beginning of the weekend... I'd say to give it a few hours, though it CAN take up to a full day to provision properly. You'll get up and running soon~
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This is true. However, I ported at approximately 10:30AM PST from AT&T and my port was INSTANT.
I was in RS for 5 hours trying to port 2 numbers from AT&T on Friday. I sure as hell wasn't going to let them turn me away. I ordered pizza for everyone at the store and we watched ESPN while I was there.
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.
gqstatus0685 said:
I was in RS for 5 hours trying to port 2 numbers from AT&T on Friday. I sure as hell wasn't going to let them turn me away. I ordered pizza for everyone at the store and we watched ESPN while I was there.
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.
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XD I feel your pain. I apologize for the long wait, since you were either suffering from the Sprint activation tool lagging nonstop, or employees not knowing what they were doing... Or both
gqstatus0685 said:
My numbers are ported although my GF is nagging me about not being able to send mms to at&t subscribers.
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Wait, are you saying that you won't ever be able to send MMS to AT&T numbers? Or that it takes a while for it to work?
MMS works on my line but not on her line. Correction: She's having issues sending MMS to her mom on VZW.
RS employees didn't know what they were doing and super lag on Sprints systems. I don't blame them I blame Sprint for not properly training them. I think mines works fine I have no hiccups.
gqstatus0685 said:
MMS works on my line but not on her line. Correction: She's having issues sending MMS to her mom on VZW.
RS employees didn't know what they were doing and super lag on Sprints systems. I don't blame them I blame Sprint for not properly training them. I think mines works fine I have no hiccups.
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MMS will start working soon, and if it doesn't, a profile update or a call to Sprint will clear it right up.
I wouldn't blame Sprint for not training our employees, per se. There are a lot of factors involved. Were they new? We had to have one of our new employees in my store just to have a body present, and it makes work insanely hard having to watch over and correct him every three seconds. Does that store regularly sell phones? I've seen stores in lacking wireless markets simply not remember how to activate phones. If you don't have lots of practice, you forget. Were they just working there for a job? I can name off tons of RS employees who don't have any business working in our industry, who are only here for the job. Lots of fresh-outta-high-school kids, mainly. One of my pet peeves
I used to work for RS back in high school and I should have went to the same store I worked at the reserve the phones. That store gets a lot of traffic and I used to sell like 50-60 phones a month.
The guys didn't know what they were doing and basically had to hold a piece of paper with instructions in their hands while doing the whole process. I'm very patience so I didn't care since everyone has to learn eventually.
.....is Nelson or you have phone insurance, you might want to read this post.
(Let me preface this by saying I'm a Sprint Premier customer the hard way, 10+ years of service.)
I had to have my phone replaced through the ins. plan via Sprint through Asurion. Their website *specifically* says that if you submit your claim before 11pm, you'd have your phone the next day. Cool, I paid my $100 ded. and submitted it @ 948pm CST. Thurs. rolls around, and still no phone, no email about a tracking number, nothing. So I called and was advised the phone was shipped, and that if I checked back a little later, I'd have a tracking number in my email. True to the reps word, that happened. The phone arrived this morning around 930. It was a BRAND NEW PHONE (2.2) b/c there aren't any refurb'ed EVOs. Heck yeah! So I called and had it activated, and the guy kept calling me by the wrong last name. I didn't think anything of it, I had a BRAND NEW EVO. I made a test call, it went through, and I was on my way.
Fast forward to around 400 this afternoon. My boy told me he called and the phone went straight to voice mail, so he left me a message. Eh? No message notification, no nothing. I called it from my work phone....same thing. I tried to access v/m, and I was unable to, as it kept trying set up v/m, repeatedly. I start flipping through the phone settings trying to figure out what was up. And then I came to the "phone info" screen....and the phone number listed wasn't my phone number, and the "@sprintpcs.com" address wasn't mine either! The last name, Nelson, was the same one the rep kept calling me earlier.
Now, the gist of this is that I can call out on this account (his number appears on the caller id), and I can text out, but I can't receive incoming calls or texts. So I can call anyone, anywhere. On someone else's account.
I called up Sprint to let them know they activated this phone on the wrong account. The rep I spoke to, Kim, couldn't understand what was going on. It took me a good 5 mins before she finally caught on. She forwarded me to tech support to talk to another lady named Kim. She wanted me to do a factory reset, which I did, and reboot, which I did. Checked the info, it was the same. She was stumped, said it was up to Asurion to rectify, so she had a conference call with them. The rep said that they would have to send me another phone. I asked if it would arrive the next day, and he said it wouldn't arrive until *Monday*. Uh, no, that isn't reasonable. I asked to speak to a supervisor, so he transferred me. She said the same thing. I was furious. I asked her how this happened. Get this: the lady told me that it was because HTC ran out of serial numbers and this serial number is the same as Mr. Nelson's EVO, which is active. W.T.H. Do you *seriously* expect me to believe that garbage? Yup, she sure did. Well, I surmised, they're going to re-serial this phone and use it, so my thought process is that I can have them use the serial and ESN from my old phone and transfer it to my *new* phone. She said that I would have to call Sprint to ask that. I'm glad I got transferred to the phone survey after the call, b/c I let them know under *no* uncertain terms how upset I was.
I called Sprint again. The rep listened as I started by the beginning, explaining the whole "port my old serial/ESN to the new phone" so I didn't have to use some stranger's account and I could get phone calls this weekend. She transferred me to her supervisor, Clark. Clark listened intently, and rotated between asking me questions and putting me on hold. He finally came back and said, "So, you want me to turn off your phone number." *sigh*. I again explained that, HELLO, I AM RUNNING UP SOMEONE ELSE'S ACCOUNT. So then I got transferred to a MANAGER (guy sounded like he was on the NE coast). So I went through my situation AGAIN. He said, "Can you call me on a demo number so I can see what number shows?" As I had already done this with my g/f, I told him, it's the other guys phone number. He said okay, that he would notate his account so that they would STOP HIS STATEMENT FROM COMING TO HIM so they could sanitize it of my calls.
So, the long and the short of it is:
1) I won't have a fully working phone until Monday
2) No one did a [email protected] thing to help me get a phone before the weekend
3) I have an outbound-only clone of some strange guy's phone, and can make calls and send texts from this phone and no one cares enough about it to stop me or to notify this man.
4) Oh, and one of the myriad of people I spoke to told me that I couldn't go into the store and pick up another phone. I guess no one thought about letting me pick up a phone there and sending my "on the way" phone to the store to replace the one I picked up.
So, if your last name is Nelson and you have an 815 area code EVO, chances are I'm making calls on your account. I'm trying not to use it, but I'm kinda stuck. Sorry.
Yay.
Wow man, quite a story. Lol.
Sent from my HERO200 using XDA App
lol thats crazy.
I seriously doubt HTC ran out of serials.
Well damn.....
Sent from my HTC Evo
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
looneylu said:
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
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Agreed! I plan on going back to T-mo after my 2 year EVO contract is up.
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
Hahah. What fing idiots. I love how no one cares anymore - at the least they should have come up with a semi-believable story for you, and made sure the guy's account that you're on isn't totally screwed over.
Spring has great prices, but you pay for it when it comes to 3g service, dropped calls, and CS!
815 is northern mchenry county illinois, thats out by me, poor fellow. guess thats asurion for you though.
you could always try to *cough*cdmaworkshopit*cough*
Sprint reps are idiots. I get annoyed having to call in because I know I'll bee in for it.
Sent while sitting on the toilet.
haha, I love sprint. *rolls eyes*. I have been with them for roughly 6 years now, so I know all about that "Customer Service".
Are these people randomly plucked from the streets? Hey ill go be a cs! If I feel like being an idiot one day, ill get away with it. Lol
Sent from my Evo
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
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lol Of course you wouldn't expect Sprint to give out working phones, what a ridiculous idea. It's all the fault of people who root their phones.
HEY!!!!!!!!!! I'm Mr Nelson!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just KIDDING!!!!!!!!!!!
Wow sounds just like something that would happen to me.
latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
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Fool. I had to call in my phone b/c it was lost/stolen, not b/c it was rooted.
And it has nothing to do with the new phone being rooted. As I stated in my first post, IT IS A BRAND NEW PHONE.
BTW, Mozilla has a built in spell-checker.
campchi said:
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
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This
Sent from my PC36100 using XDA App
Dude....that's poopy. Thankfully, I've never had this issue and for me Sprint is always nice and resolves my issues quickly. Sounds like you got dealt a bad hand that day bro.
im not saying you rooted the phone for someone else info to be in the phone has to be activated. Just look at my brothwr in law got his phone on thursday tryed to rooted didnt work he got another one today and the phone he return is new where you think that phone is goin to. Asurion.
Rooting does not break a phone. And I would have asked for the manager's boss. It was their fault. They should have arranged a store pick up or overnight you one. A dishonest person could run up a huge phone bill for that guy to pay. I am sorry this happened. Hopefully everything is worked out.
Sent from my iPhone with the bigger Gee Bees.
So yesterday I got my third Atrix. This one won't send texts. Any ideas for what the problem could be? I tried it when I had 4 bars and the phone I was texting was a foot away. I tried Handcent and the stock app, both didn't work.
Oh let me clarify. They "send" on my phone, but the receiver doesn't actually receive the text.
Tennis11 said:
So yesterday I got my third Atrix. This one won't send texts. Any ideas for what the problem could be? I tried it when I had 4 bars and the phone I was texting was a foot away. I tried Handcent and the stock app, both didn't work.
Oh let me clarify. They "send" on my phone, but the receiver doesn't actually receive the text.
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Can someone help? This is kind of a major issue and I don't really feel like dealing with AT&T now.
Sounds like it is an account issue. What's att say?
Sent from my MB860 using XDA App
I'm sure you can understand, I really just don't want to talk with them now. But I guess I'll have to.
I've had the Atrix for 3 days now, and this is my third one. Each time there was a hardware issue, and the reps tried to say it was supposed to be like that. Like my last phone, a 1x4 area on the top of the screen was unclickable. Yeah, that's really how the phone is supposed to work...
Tennis11 said:
Can someone help? This is kind of a major issue and I don't really feel like dealing with AT&T now.
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Tennis11 said:
I'm sure you can understand, I really just don't want to talk with them now. But I guess I'll have to.
I've had the Atrix for 3 days now, and this is my third one. Each time there was a hardware issue, and the reps tried to say it was supposed to be like that. Like my last phone, a 1x4 area on the top of the screen was unclickable. Yeah, that's really how the phone is supposed to work...
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Unfortunately, dealing with CS is a huge part of being with AT&T. When you call them just tell the first person you want to speak with the floor manager and then have that person transfer you to (actual) technical support with a note for priority on your account. Issues like this must be dealt with someone on a higher tier.
I feel like I should get some kind of reimbursement or something... first the Captivate, now this.
By the way I love my current Atrix, and I might just not even worry about the texting for awhile, and just enjoy the phone.
Tennis11 said:
I feel like I should get some kind of reimbursement or something... first the Captivate, now this.
By the way I love my current Atrix, and I might just not even worry about the texting for awhile, and just enjoy the phone.
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You are barking up the wrong tree with reimbursements. Even if you return the phone with an issue they will charge you restocking. Unless you speak to someone at their corporate CS and have them note on your account that you are returning due to hardware issues. Never go to a brick-and-mortar unless you speak with someone on the phone to put notes on your account for any issues you are having so they won't try to feed you a line of BS
If you're coming from an iphone, the provisioning is different. May be different coming from your cappy too. Best bet is to call att cs or go into a store for that issue.
Sent from my MB860 using XDA App
live4nyy said:
You are barking up the wrong tree with reimbursements. Even if you return the phone with an issue they will charge you restocking. Unless you speak to someone at their corporate CS and have them note on your account that you are returning due to hardware issues. Never go to a brick-and-mortar unless you speak with someone on the phone to put notes on your account for any issues you are having so they won't try to feed you a line of BS
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meh, my first phone had a laggy dialer screen and would ring for a couple seconds before giving me the option to answer. i took it in, without calling, and told them the issue i was having, that i tried a soft and hard reboot, tried taking the battery out, etc...they said okay, went to the back got a replacement and i left.
apolloms said:
meh, my first phone had a laggy dialer screen and would ring for a couple seconds before giving me the option to answer. i took it in, without calling, and told them the issue i was having, that i tried a soft and hard reboot, tried taking the battery out, etc...they said okay, went to the back got a replacement and i left.
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Well, that's with an exchange which is different than returning it.
AND
I guess it really depends on where you go. I am lucky enough to live in a large city with multiple AT&T stores because last month I originally tried the Inspire 4G and the first one I got had a screen separation issue so I brought it to one store and the employee tried telling me that it was "common" so I drove another 10 miles and the next store replaced it no questions asked. Then a week later I decided I wanted to try the Atrix instead so I called CS and told them my first exchange was due to hardware issues and had them annotate my account specifying that and confirm that I still had "1" exchange left in my 30 day period which ended being helpful because I went to the store to do the exchange and they tried to tell me that I had already used it until I told them to check the notes on my account. After that, they apologized and I left with the Atrix. It's really hit and miss but if you call in first they'll make sure the rules are followed correctly.
I had the same problems with texting when I got my atrix. I came from an iphone 3g and I had the 200 msg package, which no longer exists but they allowed me to keep it just like the unlimited data plan, my problem was that somehow the package got removed and I had no text messaging. They added back the plan and i it started working....
Sent from my MB860 using XDA App
angelitov7 said:
I had the same problems with texting when I got my atrix. I came from an iphone 3g and I had the 200 msg package, which no longer exists but they allowed me to keep it just like the unlimited data plan, my problem was that somehow the package got removed and I had no text messaging. They added back the plan and i it started working....
Sent from my MB860 using XDA App
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Yup, this is actually EXACTLY what happened...
It would have been "normal" to receive some kind of notification...
I had the same issue.. turn out to be a bad 4g sim card.. they swap the sim card and then I could txt.
Is the SMSC number correct? Check by dialing *#*#4636#*#* and goign to Phone Info (click Refresh to see if it pulls the number from teh network)
http://www.google.com/search?source...wn&bav=on.2,or.r_gc.r_pw.&fp=fb5bbcd66868c58a
I have found out through several posts and news articles that wifi calling as of yesterday is now free. It does not count towards your minutes anymore. To enable it, you have to call or chat. From my personal experience, the reps are NOT trained on this yet. They will tell you that your full of it. Force them to look into it, and they will find whatever it is in there little knowledge base that tells them that it is the truth. After fighting with Jake on Tmobile chat for the past 20 minutes, he finally found it and has enabled it on my account. I have read similar experiences.
This post is to let you know that it is REAL. You HAVE to contact tmobile to have it activated. Post your experiences so that maybe it will help the next person who has to call and deal with a rep that knows nothing of this subject.
EDIT: SOME TIPS
Apparently speaking to someone in billing is the way you have to go.
Alledgedly it is reported you must have the Even More or Even More Plus plans.
Doing an online chat has had a higher success rate of the rep actually doing there job and looking it up vs. a phone call.
Michele: I have also heard through the grapevine that wifi calling is now free and does not count against your minutes, but i have to specifically ask for it. I would like to do that please.
~Jake H: Unfortunately that is incorrect.
Michele: Alright i can send you multiple links from all over the web of people who have called/chatted and got the feature turned on.
Michele: Not to mention the tmobile press release stating so.
~Jake H: Though wi-fi calling is an option on some phones it does still go towards your minutes.
Michele: But go ahead
~Jake H: Please allow me 5 minutes to review our news archive to see if it was updated with out my knowledge.
Michele: This change just happened yesterday. I have read that many reps are not even aware of the change and have not been trained on it yet.
Michele: thank you sir
Michele: Please understand that none of my animosity is directed towards you personally jake.
~Jake H: I understand Michele.
~Jake H: I've found some information about what you are stating. I reading it right now.
Michele: Take your time sir
~Jake H: I have found that feature.
Michele: Alright
~Jake H: Would you like me to add it to both phones?
Michele: Yes please
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Click to collapse
it doesn't matter.
Most ppl are going into the Unltd calling PP anyway.
Here in Puerto Rico, I can have all unltd with roaming all over USA, for $74.99, That's $5 cheaper than T-Mob USA. (That's single line, for 2 lines it would be $69.99 for unltd talk [+ $34.99 for unltd data and unltd sms/mms] so basically, for $70 all together[for one of the 2 lines] I can get everything unltd).
I have 600 anytime minutes, and everything else is unltd.
Incoming, mobile2mobile, weekends, nights. So I pay $64.99 for those 600 mins, unltd data and unltd sms/mms.
So, yes...it is good that Tmo is offering this new srvc, it really doesn't affect me.
I wasent able to get it. The rep refused to even look it up for me. Can you please give me a link on tmobile that says they will do it?
linkmaster_6 said:
I wasent able to get it. The rep refused to even look it up for me. Can you please give me a link on tmobile that says they will do it?
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Click to collapse
Dont have the exact link. But check this out...
http://www.google.com/search?source...wn&bav=on.2,or.r_gc.r_pw.&fp=fb5bbcd66868c58a
It's obviously real.
Oh i know its real. But they straight up refused to go look it up for me. They asked. "What are you sources?". And i listed Engadget, gizmodo, boy genius report. and all they said was. "Well those arnt official sources and probably arnt true".
Im going to call back and try again though with someone else
linkmaster_6 said:
Oh i know its real. But they straight up refused to go look it up for me. They asked. "What are you sources?". And i listed Engadget, gizmodo, boy genius report. and all they said was. "Well those arnt official sources and probably arnt true".
Im going to call back and try again though with someone else
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Click to collapse
Hell ya linkmaster. The actual tmobile press release I BELIEVE was leaked, and not supposed to be publically available. So i dont think you could actually use that as a source. I do find it kind of crummy that they are making people jump through hoops to get this instead of just making it automatic for everyone... that's not usually t mobiles style. Maybe in time it will be and they are just rolling it out for people who specifically ask for it.
This is what I copied into the chat window when they told me I was full of it...
Currently, placing calls over Wi-Fi deducts from a customer’s in-plan minutes. Effective5/13, a new feature will launch that will allow customers with capable phones the ability to place calls over Wi-Fi without deducting from in-plan minutes! This is not only a great value, being FREE, but can help customers who experience coverage issues in areas that Wi-Fi is available.
This new feature is available to all Even More and Even More Plus Postpaid rate plans for customers with Wi-Fi Calling capable handsets.
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And then said "So are you not aware of this?"
They asked me, "Where are you getting this information?"
Me, http://www.tmonews.com/2011/05/t-mobile-unlimited-wi-fi-calling-feature-going-live-tomorrow/
"They have an internal document that states this"
The next response I was givin was "please give me 2 minutes to look up this information"
Afterwards, I'm assuming she spoke with her supervisor cause I had absolutely no problems getting the feature added to my account after that...
Hope this helps you all putting those lazy CSR's in their place!
called and the rep said that it was already a feature and that she did not have to activate it for me ... i then replied are you sure??
she proceeded to tell me that she was well informed regarding free wifi calling.. i told her to note that on my account because i will be using this to place calls and any minutes counted towards my plan will be credited back to me....
take it for what it's worth...
FYI: family plan even more
update: seemed fishy... chatted online and the rep told me there was no such thing... blah... i'll try again later
bone$ said:
called and the rep said that it was already a feature and that she did not have to activate it for me ... i then replied are you sure??
she proceeded to tell me that she was well informed regarding free wifi calling.. i told her to note that on my account because i will be using this to place calls and any minutes counted towards my plan will be credited back to me....
take it for what it's worth...
FYI: family plan/ 1000 mins
update: seemed fishy... chatted online and the rep told me there was no such thing... blah... i'll try again later
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Apparently you gotta get someone who is willing to do the legwork and look it up. It's obviously not in there main system and they have not been trained about it whatsoever. I kissed ass to my rep for a good 10 minutes about other issues before you see the chat conversation i posted above. Maybe that helped.
Chat Transcript
Please wait while we find an agent to assist you...
You are currently at position number 2 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 2 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to _Nikolai B.
Astriaos: I'm seeing lots of talk online about the rollout of unlimited wifi calling and was wondering if it is going to be automatically activated for all customers.
_Nikolai B: Hi A , welcome to T-Mobile live Chat. I’m _Nikolai and I will be happy to assist you. Please give me a moment to review your question.
Astriaos: take your time
_Nikolai B: Thank you.
_Nikolai B: Currently at this time, we as T-Mobile do not have that information. There has been a lot of talk about the wifi but as of now unfortunately nothing is set and stoned yet.
Astriaos: yeah i kinda figured. Most all the rumors I've seen can be backtracked to this article http://www.tmonews.com/2011/05/t-mobile-unlimited-wi-fi-calling-feature-going-live-tomorrow/
Astriaos: but you guys can't substantiate leaked internal documents, I understand.
_Nikolai B: Correct that is one one of the documents. Basically on our end, we receive notification when that will take place and if it will and things like that.
Astraos: so essentially you just haven't gotten the memo from the head office as to if/when this will be rolling out for really real.
_Nikolai B: Correct.
Astriaos: I gotchya. I was just curious cause i have the only phone at my place and this would really help keep me from shattering through my minute limit with three people using the phone.
_Nikolai B: I completely understand.
Astriaos: Cool well thanks for the information man. I appreciate your candor.
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This is the second rep I've spoken to about this but since I am bored and have nothing to do I am going to keep hammering away at this & see if anyone says any different.
Edit: SUCCESS~! You need to get an online rep in "Billing and Plans"
~Barb N: Welcome to T-Mobile Chat service A. My name is Barb N and for your reference my rep ID is 1320337. How are you doing today?
Astriaos: I'm great thanks!
Astriaos: Yourself?
~Barb N: I am very well thank you.
Astriaos: Delightful.
Astriaos: I've been hearing a lot of talk lately about unlimited wifi calling & was wondering if I can get it activated on my account.
~Barb N: I will be happy to discuss our free WiFi calling feature with you. May I ask what type of phone you are using?
Astriaos: HTC g2. Wifi calling works already and is turned on. However I am specifically talking about this: "Currently, placing calls over Wi-Fi deducts from a customer’s in-plan minutes. Effective5/13, a new feature will launch that will allow customers with capable phones the ability to place calls over Wi-Fi without deducting from in-plan minutes! This is not only a great value, being FREE, but can help customers who experience coverage issues in areas that Wi-Fi is available."
Astriaos: here is the source http://www.tmonews.com/2011/05/t-mobile-unlimited-wi-fi-calling-feature-going-live-tomorrow/
Astriaos: can you help me in this matter? I've spoken to a couple of reps already who are generally stating that they have gotten no internal documentation on this feature.
~Barb N: Yes the free WiFi calling feature was released today and allows you to make calls over WiFi without using your plan minutes. I will be happy to add the feature to your account for you.
Astriaos: Thanks! I really appreciate it.
Astriaos: Will I get a text confirming this change to my account?
~Barb N: I have added the feature to your line and you will receive a text message conformation within 2 hours.
Astriaos: Excellent you're super duper. Thank you so much, I'll be forwarding this good news along to XDA along with your refID. You've been super helpful. have a great one!
~Barb N: Thank you for chatting in today. I hope you have a great weekend.
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Click to collapse
Alright well there you have it. Just make sure you're talking to a plan and billing rep rather than one an unrelated department.
The feature is NOT automatically enabled!!
You can use WiFi Calling whenever you want but they HAVE to add the feature for you to use it for free.
Just because they noted it into your account does not mean you will have those minutes credited back to you.
I would advise you to call back or start up another chat with them and get them to enable the feature because you WILL be charged minutes and you WILL have to pay for them.
Refer to my previous post to obtain the information you need to get them to feel stupid for being lazy...
So far, there has been at least 2 of us (including myself) who have had a rep enable the feature for us. It can be done because it has been done (obviously)...
I have added some of the tips you guys have mentioned into the OP. Hopefully it will save someone some time
philosophics said:
The feature is NOT automatically enabled!!
You can use WiFi Calling whenever you want but they HAVE to add the feature for you to use it for free.
Just because they noted it into your account does not mean you will have those minutes credited back to you.
I would advise you to call back or start up another chat with them and get them to enable the feature because you WILL be charged minutes and you WILL have to pay for them.
Refer to my previous post to obtain the information you need to get them to feel stupid for being lazy...
So far, there has been at least 2 of us (including myself) who have had a rep enable the feature for us. It can be done because it has been done (obviously)...
Click to expand...
Click to collapse
called back and asked for plan and billing rep... the minute i talked about wifi calling she knew right away what i was going to ask... went over with me the whole calls only under wifi is free... after that she enabled it under my account...
this just rocks! first the 3g booster a few months back and now unlimited wifi calling.... yeah!!
thanks to the OP and to all that helped!
Your welcome bone$. I'm glad that at least us here at xda in the "know" can take advantage of what we are already paying for
Yes you have to push them to find it. They don't know about it.
Sent from my T-Mobile G2 using Tapatalk
So I think chating on the internet is way more effective then calling. I called two times and nothing happend. But I finally got it.
Here is the transcript
Please wait while we find an agent to assist you...
You have been connected to ~Matthew S.
Linkmaster_6: Unlimited Free Wifi Calling
~Matthew S: Hello Linkmaster_6. Welcome to T-Mobile Chat service . My name is Matt S. and for your reference my rep ID is 13-20614. First, please allow me one moment to review the information you have provided.
~Matthew S: Thank you for your patience. I can certainly look into this for you. How may I assist you with Free Wi-Fi Calling today?
Linkmaster_6: Yes I have been reading alot about this unlimited wifi calling online and i was wondring if i could get it activated on my account
~Matthew S: I understand. I will look into this for you right away.
Linkmaster_6: Alright thank you
~Matthew S: You're welcome. Thanks for waiting. I can certainly add the Free Wi-Fi Calling feature to your account. First, what is the make and model of your phone?
Linkmaster_6: I have a t-mobile G2
~Matthew S: Excellent! This is indeed a Wi-Fi Calling capable device. I can certainly add this feature to your account. Before I do, I need you to confirm your E-911 address (where you would typically like Emergency Services deployed were there ever such a need; I certainly hope there is not).
Linkmaster_6: You mean like my address?
~Matthew S: Yes, that is correct.
Linkmaster_6: Oh ok
Linkmaster_6: my home address blaa blaa blaa
~Matthew S: Thanks so much! Would you please allow me 3 to 5 minutes to add this for you?
Linkmaster_6: Sure no Problem
~Matthew S: Thanks so much.
~Matthew S: Thanks for waiting, Linkmaster_6. I have added the Free Wi-Fi Calling feature to your account. It may take up to 2 hours to take effect and you may receive a free SMS informing you of the account changes. Is there anything else I can do for you today?
Linkmaster_6: Nope thank you so much. I talked to two other people on the phone and they had no idea what i was talking about. Thank you very much sir you are a scholar and a gentleman
~Matthew S: You're very welcome. Thanks for the compliment I really appreciate that. Thank you for contacting T-Mobile Chat, have a wonderful weekend Linkmaster_6!
Linkmaster_6: You too ^_^
Linkmaster_6: Good bye
Your session has ended. You may now close this window.
Another success story!
Sent from my HTC Vision using XDA Premium App
I called and the guy was like you want mobile hotspot for 9.99. Then I had to force him to did deeper. Anyone get any sms confirmation or anything about it.
Sent from my T-Mobile G2 using Tapatalk
I tried the chat and also tried to get a rep from plans and billing. She tried to do some research but could not come up with anything. I decide to not keep pressing on and just give it some time before I try again. Then, all the reps will know about it.
Have not got an sms. I think its still way too new to be part of the automated system.
Sent from my HTC Vision using XDA Premium App
Got a Text message from AT&T today, saying a suitable data plan is required for Laptops, Tablets, and Mifi Devices. Call 611 now to avoid service interuption
WTF I have had a dell streak since August of 2010, never a problem then.
So I called and got someone who seemed to know very little in regards to smartphones in general. Told her I have multiple devices that I use at different times, which is true. She asked me if the current and newest device i am using is a samsung GT-N7000, i said its a samsung, and its new, but I have no clue what the model number is.
She asked what dataplan I had, I told her I have the same unlimited plan I have had for 4 years. She verified that and said it is a suitable plan and to ignore the message.
I have played games like this before. For some reason the issue comes back up and you say so and so you talked to a month ago said it was fine, they ask who you talked to, you say I don't remember the name, and they say sucks for you.
So I had her send me an email with her name, saying that everything is fine, and that I do indeed have a suitable data plan for my device.
Hopefully thats that, but be prepared to get a warning such as this.
Bryce
Don't blame AT&T for this. Blame all the ppl that are using a Note on a MediaNet plan. They are starting to crack down on it. Worst case scenario is you having to bring in your Note to an AT&T store & showing them its a legit phone.
I got the same message yesterday. Called AT&T and told them I've never used any of those devices. He asked for the IMEI and confirmed that I had a Samsung phone and told me he would remove the note from my record and update that I have a Samsung phone.
Gave me his extension and said if I got the message again to call him and he would take care of it.
Sent from my GT-N7000 using XDA App
brycestejskal said:
She asked me if the current and newest device i am using is a samsung GT-N7000, i said its a samsung, and its new, but I have no clue what the model number is.
Click to expand...
Click to collapse
Wait, she knew the model number of the Note but still wanted you to sign up for some tablet data plan? That's a very interesting tidbit...
I'm happy to hear a rep appears to be working with someone. It is a little troubling that we might have to lie about the model of our device (she asked if he had the GT-N7000, which is the Note's model.) I really hope my reaction in the other thread turns out to be an over reaction.
maxh said:
I'm happy to hear a rep appears to be working with someone. It is a little troubling that we might have to lie about the model of our device (she asked if he had the GT-N7000, which is the Note's model.) I really hope my reaction in the other thread turns out to be an over reaction.
Click to expand...
Click to collapse
I'm actually hoping the fact she knew the model number is a sign AT&T's gearing up to offer the Note themselves. Maybe it's in their system but not yet properly categorized or something.
<oops> delete me?
bigmout said:
I'm actually hoping the fact she knew the model number is a sign AT&T's gearing up to offer the Note themselves. Maybe it's in their system but not yet properly categorized or something.
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Click to collapse
Yeah how in the heck did the rep know what model phone he had? I know they can see the IMEI number on their screens but I wonder if the systems ID'd it correctly or if the CSR searched for the IMEI through an online tool?
If you lose your plans I can recommend an alternative solution that may or may not save you money.
Port your phone # to Google Voice, that will save you $20 a month for unlimited text. The only trade off is right now Google Voice only does MMS from Sprint. This will allow you to keep your current #, and only need to pay AT&T for data and voice.
With Android you can make calls via Google Voice and it will operate like using the # through your carrier, no hoops to jump through or data connections required like VOIP. Everyone you call will still see your normal number.
Got another message this morning saying that my data plan has been restricted and that I need to call immediately. Glad I asked for that email from the CSR last night.
Also, I highly doubt the CSR looked it up. She did not seem to know the process of much of anything, and It was very hard not to just lash out and tell her the answeres to her own questions she was looking up in the system about data plans...but didnt want to seem overly knowledgeable...
Will post the results when I have a chance to call.
That's what I've been afraid of. If the system is doing this, do the reps actually have any power to override the system? So even if you do go into a store and they say ok it's a phone, can they actually make the system stop booting you?
bigmout said:
I'm actually hoping the fact she knew the model number is a sign AT&T's gearing up to offer the Note themselves. Maybe it's in their system but not yet properly categorized or something.
Click to expand...
Click to collapse
I've been wanting the Note to come to AT&T simply for the fact that the more people that get it, the more support it'll have here. However, I had a bad thought; what if they rip the voice and sms capabilites out of it and call it a tablet, like they did here? http://www.groubal.com/att-is-price-gouging-by-disabling-device-features-must-read/ That would be in line with the reports of people getting booted.
I am trying to do the opposite. I would like to get a data plan only for my note but I am afraid to use the Note's IMEI number because I think they will detect it as a phone and won't let me do data only.
maxh said:
I had a bad thought; what if they rip the voice and sms capabilites out of it and call it a tablet, like they did here? http://www.groubal.com/att-is-price-gouging-by-disabling-device-features-must-read/ That would be in line with the reports of people getting booted.
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That's certainly a valid concern. Though I would think if that was the case, the reps wouldn't have been able to "fix" the issue for those that have had it fixed. Nothing to do but wait and see how this unfolds.
How much data do you use? I haven't gotten a message like that but then again I hardly use their data. I'm on wifi most of the day.
Sent from my GT-N7000 using Tapatalk
How many members so far have NOT received the text are on the grandfathered unlimited plan? (NOT medianet)
That was what they did to the Galaxy Tab, and people weren't able to use it as a phone. What they did over the Galaxy Tab forum was to backup and delete the efs folder. The tab then has a generic IMEI and works as a phone on AT&T network again. Wonder if we can do the same thing on the Note.
jojorios said:
How many members so far have NOT received the text are on the grandfathered unlimited plan? (NOT medianet)
Click to expand...
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me
10characters
jojorios said:
How many members so far have NOT received the text are on the grandfathered unlimited plan? (NOT medianet)
Click to expand...
Click to collapse
I have the unlimited smartphone data program and have hot gotten a text yet. I haven't used wifi sharing yet. Maybe that is causing the system to flag people?
Im grandfathered as well and have not gotten any messages about data.
Sent from my Galaxy Note
I am on the grandfathered smart phone plan and have not gotten the text yet. I upgraded to 4g unlimited last week and had to give the imei of my note and they said nothing about the note being data only then. I have used quite a bit of data but no wifi sharing/tethering.