Dust under the glass - Galaxy S 4 Q&A, Help & Troubleshooting

Hey guy i got my gt-i9500 about 10 days ago today i was outdoors an notice a speck of dust inside the screen..by this afternoon when i got home from work i saw a other one. this is crazy because my eyes only looking for that speck of dust inside the screen. is anyone here having this issues? I'm thinking off selling the phone

Sounds to me that it probably got in through the audio jack or the usb port.
This does happen if you're unlucky.

lambstone said:
Sounds to me that it probably got in through the audio jack or the usb port.
This does happen if you're unlucky.
Click to expand...
Click to collapse
Ok so one question if the dust got in from headphone/usb could i use some air to move it from the screen so i wont see it because i'm loving this s4

Ganjacasper said:
Ok so one question if the dust got in from headphone/usb could i use some air to move it from the screen so i wont see it because i'm loving this s4
Click to expand...
Click to collapse
You could try but you'll have to be really careful so as not to introduce more dust specks.

Ganjacasper said:
Hey guy i got my gt-i9500 about 10 days ago today i was outdoors an notice a speck of dust inside the screen..by this afternoon when i got home from work i saw a other one. this is crazy because my eyes only looking for that speck of dust inside the screen. is anyone here having this issues? I'm thinking off selling the phone
Click to expand...
Click to collapse
Damn, sounds awful.. I know that feeling though You sure it wasn't there before? got my S4 on Saturday and had dust under the screen. I returned it and got a new one. Might be an option for you too?

After doing some research I saw some other people having the same problem I will just return it. Because I was thinking about disassembling I watched a video on you tube it's impossible for dust to get in
Sent from my GT-I9500 using xda app-developers app

Ganjacasper said:
After doing some research I saw some other people having the same problem I will just return it. Because I was thinking about disassembling I watched a video on you tube it's impossible for dust to get in
Click to expand...
Click to collapse
Can you still try to exchange it? It's the best thing to do IMO. Trying to blow air in the ports will almost certainly throw even more dust under the screen.

Related

Battle Scars *OUCH*

So I'm trying hard to keep my phone from getting even one scratch until my cases come in, which should be any day now.....
....then today I freakin' drop it on the concrete by accident.
I feel like $#!t ...my heart sank.... damn it!!!
BUT, on the bright side I am very surprised on how well it took the hit. The phone dropped and actually rolled a couple of times, yet it only marked up the plastic/metal looking trim that goes around the phone.
By any chance do you think the rim piece would be available later for a replacement part? Gosh I sure hope so. I'm desperate to go rip off the trim at the T-Mobile store
...I keep telling myself....it could have been worse right?
Bottom line: For how hard it hit the concrete, I'm impressed...since it was dark I was thinking it was going to be way worse, until I held it to the light to see the damage. Thank goodness for not a cracked screen....
BTW: I have the 3M screen protector. If it wasn't for that it would have for sure had some mean scratches on the screen....sigh..
Ouch.. I did the same with my new Touch Pro (current phone) and it also ended up with some dings on the sides, but that phone's partially metal with a plastic screen.
Since one of the frequent criticisms of this series of phones is the build quality, glad it looks like the Vibrant's made pretty well after all if it can survive that with only cosmetic damage.
you should put a warning in the title, those pics are way to graphic.
:'(
Mithent said:
Ouch.. I did the same with my new Touch Pro (current phone) and it also ended up with some dings on the sides, but that phone's partially metal with a plastic screen.
Since one of the frequent criticisms of this series of phones is the build quality, glad it looks like the Vibrant's made pretty well after all if it can survive that with only cosmetic damage.
Click to expand...
Click to collapse
Yea I agree that the Vibrant is well made. I've read a lot of some people commenting on the material and all, but obviously they have no idea how well the made it is. Heck, I'm kind of glad it wasn't heavy and bulky.....
"THE heavier they are the harder they fall..."
Kudos Vibrant....just can't wait to put a case on it to mask the scars....Soldier.
Berserk87 said:
you should put a warning in the title, those pics are way to graphic.
:'(
Click to expand...
Click to collapse
I know brother....I'm slowly getting over it though.... I can't wait until my black case comes in so I can put it on. At least I won't see the scars....
I dropped mine on the sidewalk few days ago and it just scratched up the top of the back lid so I just swapped it. My heart stopped for 2 minutes and I was afraid to look at my screen because when I dropped my hd2 it shattered the screen
Sent from my SGH-T959 using XDA App
iunlock said:
BTW: I have the 3M screen protector. If it wasn't for that it would have for sure had some mean scratches on the screen....sigh..
Click to expand...
Click to collapse
Does the 3m screen protector reduce the quality of the SAMOLED screen a lot, or make it sticky?
Those pictures are nasty Hope you get your case soon!
OH MAN. I am week in the knees just looking at it!
Berserk87 said:
you should put a warning in the title, those pics are way to graphic.
:'(
Click to expand...
Click to collapse
more like nsfw.
dam that hurt me. i just got mine last night, hope i dont do the same
A gel skin would cover those up nicely. I decided to get one in the first place because even though I love the feeling of this phone without the skin on, I hate scratches/dents a lot more.
I had a bad track record with my G1 too... dropped it like 4 times
You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
Sent from my SGH-T959 using XDA App
afive720 said:
You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I got mine from ClearFreak via Ebay - you cannot even tell it is on, I do have one air bubble trapped and it's a bit annoying on the bottom of the screen, I always feel it when swyping
Don't be too sad. I got a screen scratch the other day. Of course its real tiny and when I point it out to others, they can't even see it. But its all I see.
Sent from my SGH-T959 using XDA App
At least you got it over with. Now no more worries about dropping your phone. lol
At least you can cover it with a case, unlike scratches on a screen.
Ouch! That looks like it hurts.
Feeling Vibrant on xda-app
afive720 said:
You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
The best one IMO is the one from clearfreak, which is the one I have. Just make sure when applying it, to follow their directions. You have to spray it with water, wet your fingers and squeegee the water out with the little tool it comes with.
It's made out of 3M and you can't even tell it's on. All the other screen protectors like the generic ones really mess up the touch response. It's not as responsive from what I've noticed. Stay away from chEapBAY if you know what I mean...those are all pieces of junk from china, hence 5x protectors for $0.99US
lqaddict said:
I got mine from ClearFreak via Ebay - you cannot even tell it is on, I do have one air bubble trapped and it's a bit annoying on the bottom of the screen, I always feel it when swyping
Click to expand...
Click to collapse
Same one I have and I love it....the 3M stuff is awesome, thank goodness if it wasn't for it I would have definitely have scratches from the fall.
You should write them and ask to exchange your screen protector. I actually got mine swapped out because I had some annoying lint on the sides and couldn't get it out so they swapped it.
disturkis4u said:
I dropped mine on the sidewalk few days ago and it just scratched up the top of the back lid so I just swapped it. My heart stopped for 2 minutes and I was afraid to look at my screen because when I dropped my hd2 it shattered the screen
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I know that feeling! My heart literally stopped....The whole freakin' world stopped LOL....
I once had an HD2 as well and that thing weighs a ton. Bigger it is the harder it falls...That phones like half glass....miserable phone.
acspin said:
Does the 3m screen protector reduce the quality of the SAMOLED screen a lot, or make it sticky?
Those pictures are nasty Hope you get your case soon!
Click to expand...
Click to collapse
Very interesting you asked that because I was curious at first as well. However, I must say that once I did put it on, it didn't alter the quality at all.
As for it being sticky, I assume you mean on the surface when you glide your fingers across it right? Well...it depends if your hands are dry or not....it really doesn't bother me and I think it works fine...the only time it may be a little resistant is when your hands are sweaty. I think that would go for most all screen protectors though...

Dust under the screen...

Has anyone successfully cleaned the dust in their htc evos?
I have some dust in the top left corner near the htc logo and it is definitely under the screen and not under my screen protector.
Is there a way for us to open the evo and get to the area of the screen in question and use a can of compressed air to get the dust off?
If there is a way where are the directions? I haven't seen a how-to on opening the evo to get to the screen area.
Thanks in advance.
My phone is great working condition (rooted with custom kernel, theme, etc) and I would rather avoid having to bring my phone in if I don't have to.
I have the exact same problem. dont know whats causing it. but upper left. its been growing over the last month. making its way out into the center slowly but surely. very distracting. id love to be able to get rid of it.
dust, top left here too. not much, but i can see it only under sunlight.
gigabit said:
dust, top left here too. not much, but i can see it only under sunlight.
Click to expand...
Click to collapse
Same, it's only noticeable at the right angle and light. For now I will wait it out. Hopefully it doesn't get too bad in a short period.
Same here. Have not noticed it on my wife's yet.
-frank
Sent from my PC36100 using XDA App
Its because of the gigantic unprotected hole for the audio. Happens to all Evos.
Yes I have it also. I contacted HTC directly and you have to send it to them and they will keep it for 2-3 weeks. They also said in the email that there technician will determine if its a warranty fix or not. So good luck. Anyone else get theres fixed?
werxen said:
Its because of the gigantic unprotected hole for the audio. Happens to all Evos.
Click to expand...
Click to collapse
Nope its not from that I had a dust shoot plug since I got my EVO and it still had dust under the screen. Took the phone to the repair center and they replaced the screen. The screen is a complete unit which includes the black plastic and the buttons. Its all one piece. They showed it too me after they took it apart and we had no idea how the dust got in there.
zone23 said:
Nope its not from that I had a dust shoot plug since I got my EVO and it still had dust under the screen. Took the phone to the repair center and they replaced the screen. The screen is a complete unit which includes the black plastic and the buttons. Its all one piece. They showed it too me after they took it apart and we had no idea how the dust got in there.
Click to expand...
Click to collapse
So Sprint was able to fix it at there repair center? Is it a quick fix or do you have to leave it? Did you have to buy the phone from Sprint also?
mconigs78 said:
So Sprint was able to fix it at there repair center? Is it a quick fix or do you have to leave it? Did you have to buy the phone from Sprint also?
Click to expand...
Click to collapse
It takes about 20 minutes I did not leave the phone it was still rooted. I bought it at radio shack. Problem was the ear piece started crackling like it was blown. the guy worked on it some more now the ear piece doesn't work at all and a replacement EVO is on the way. Another post exists about this. They told me they have 3 revisions of the screens mine was rev. 2 they replaced with a rev. 3.
I had the same problem. I unrooted (big deal) took it to a repair center and they were going to clean it out for me. Turns out the internals of the power button were broke and I walked away with a brand new phone. Went home, used unrevoked and rerooted (another big deal) and haven't had any problems after having the phone for a month. Just take it in. Worst case they clean it. (Rooting and unrooting is too easy. Don't be lazy. Its a new phone.)
Sent from my PC36100 using XDA App
gu3r0 said:
I had the same problem. I unrooted (big deal) took it to a repair center and they were going to clean it out for me. Turns out the internals of the power button were broke and I walked away with a brand new phone. Went home, used unrevoked and rerooted (another big deal) and haven't had any problems after having the phone for a month. Just take it in. Worst case they clean it. (Rooting and unrooting is too easy. Don't be lazy. Its a new phone.)
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
They can't clean it the screen is a sealed unit it has to be replaced. They didn't care that the phone was rooted. I called and asked what their policy was on rooted phones they didn't care as long as you aren't having software issues.
Not what the Guy at sprint said. He said they had cleaned a couple other ones.
zone23 said:
They can't clean it the screen is a sealed unit it has to be replaced.
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
gu3r0 said:
Not what the Guy at sprint said. He said they had cleaned a couple other ones.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I don't know how I saw it.
The piece all the way to the left is the screen the dust gets inside of it. It does not come apart. Maybe this second photo but I don't believe the dust was under that glass. I think it was in the display itself. Either way they replaced all of it.
I can't really ague that the dust wasn't under the glass maybe it was. I also can't argue that they can't take the glass off maybe they can. Either way I didn't care as long as it was cleaned.
In the pictures you posted it looks to me like it lacks a complete seal and more of an adhesive to keep the two layers together. But like you, it really didnt matter to me as long as it was getting resolved, and it was even better news I left the store with a brand new one.
zone23 said:
The piece all the way to the left is the screen the dust gets inside of it. It does not come apart. Maybe this second photo but I don't believe the dust was under that glass. I think it was in the display itself. Either way they replaced all of it.
I can't really ague that the dust wasn't under the glass maybe it was. I also can't argue that they can't take the glass off maybe they can. Either way I didn't care as long as it was cleaned.
Click to expand...
Click to collapse
I have the exact same problem, dust in the upper left hand corner.
I just realized I have dust on the upper left hand corner also. I am kind of pissed it's only a little over a month old.
Same thing, yet my evo is only two weeks old.
Sent from my EVO
I just had my screen replaced at Sprint because of dust in the upper left corner. The rep told me it was a known problem. Had my phone back in a little over an hour and a half. Gave it to them rooted and running Fresh...not a word was mentioned about it. This was on my launch day Evo with the Nova screen. I think the replacement is an Epson, but I don't remember how to check.

Arrrgghh I've scratched it. ALREADY.. :( (the paintwork)

Any tips on touching up the chrome paint work. Dropped it getting out of the car. Scuffed the corners.
Had ordered the cover but hadn't arrived yet. Highly recommend some sort of cover before taking this beauti out.
dskmat said:
Any tips on touching up the chrome paint work. Dropped it getting out of the car. Scuffed the corners.
Had ordered the cover but hadn't arrived yet. Highly recommend some sort of cover before taking this beauti out.
Click to expand...
Click to collapse
i hate you
Wrong screen protector and it's on upside down.
of course its upsidedown? better some old screen protector than non.
Any one tips on touching up the plastic chrome edging.
Ouch. Looks like you have the wrong sized screen protector on - it looks the same as mine. Came with my Case-Mate, not sure why they provided the wrong protector. Maybe they hadn't produced the right ones yet and and thought the wrong size was better than nothing.
That my worst fear ..ouch
Too bad the didn't get rid of the crome and go all black like on the nexus s
I did this to my vibrant...did u get at store? If so just swap it. Make something up like randomly rebooting
Sent from my Nexus S using XDA App
same here. got it with the casemate. Useless screen protector anyway. need something that resists fingerprints.
dskmat said:
Any tips on touching up the chrome paint work. Dropped it getting out of the car. Scuffed the corners.
Had ordered the cover but hadn't arrived yet. Highly recommend some sort of cover before taking this beauti out.
Click to expand...
Click to collapse
get a black (not translucent) silicone case, and you are all set.
I did the same thing like second week I had my AT&T Captivate, did not bother me much. No phone is gonna stay scar-free forever
i just want to say:
O dear think its time to use my case
Sent from my GT-I9100 using XDA App
well if you want guys who have lots of paints, and who might be able to cover it, then try looking for one of them game workshop places, they have loads of paints in there and other stuff, I dropped a hd cam year ago and I passed by one of these shops and guy in there found a paint to cover it perfect.....just a thought
pray that the phone starts making awful noises and constantly reboots itself.
Then you have a reason to take it to Samsung repair centre.
The warranty i believe is 2years.
I ordered my cases from 2 ebay Us sellers and still haven't received them. Sad my phone from OK arrived first.
Sent from my GT-I9100 using XDA App

[Q] A tiny piece of dust under the screen? Or hall sensor?

Hello,
today when I was cleaning the screen I noticed there is a little piece of dust or something under the glass, it is not in the screen it is exactly in the black frame surounding the screen when it's turned on. Is this normal? Do you guys have this too or I got an defective one? Is this covered by warranty?
I am including a picture.
Thank you
ongbac said:
Hello,
today when I was cleaning the screen I noticed there is a little piece of dust or something under the glass, it is not in the screen it is exactly in the black frame surounding the screen when it's turned on. Is this normal? Do you guys have this too or I got an defective one? Is this covered by warranty?
I am including a picture.
Thank you
Click to expand...
Click to collapse
Both my S4's don't have that. I would try and get it exchanged under warranty.
I have a tiny piece of hair under my HTC one screen and it's kinda s bother. Unfortunately the store policy where I got it from don't allow for exchange, so am keeping it this way until HTC does something about it. Seems like HTC and Samsung were rushing the production up and forgot all about quality control.
Mines not got it, Id get it replaced
Sent from my GT-I9505 using xda premium
There is a vid of the factories that assemble cell phones and tablets. It's interesting..i was impressed the women are working fast and professionally but it bugged me that there is absolutely no dust control, lint free clothes, hair nets, etc. Basically theres a good chance every device will have stuff on the display under the glass. I think most people just think it happened when they put it in their pocket the first time.
Watch this if u think soldering irons and women are sexy
http://www.youtube.com/watch?v=AfyAjkPIYyc
Note the constant knocking sound. That is someone testing the mics with a piece of wood on the table
faiyo said:
there is absolutely no dust control, lint free clothes, hair nets, etc. Basically theres a good chance every device will have stuff on the display under the glass. I think most people just think it happened when they put it in their pocket the first time.
Click to expand...
Click to collapse
To be fair it is only a $49 tablet but cool video!
Sent from my GT-I9505 using xda premium

Dust under glass.

After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
You sure it's under the glass and not just stuck to the top? It's strange that dust could get through. If so, I would contact the retailer and get it exchanged as it sounds like a defective handset.
VEAWA said:
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
Click to expand...
Click to collapse
I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?
timtom67 said:
I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?
Click to expand...
Click to collapse
Yes, black version.
I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.
So probably i will do that on monday. other 2 weeks without my phone.
Someone else with this problem? I just want know if its a problem or something normal.
Cheers.
VEAWA said:
Yes, black version.
I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.
So probably i will do that on monday. other 2 weeks without my phone.
Someone else with this problem? I just want know if its a problem or something normal.
Cheers.
Click to expand...
Click to collapse
Do you have any photos of it?
Sent from my SM-G935F using Tapatalk
Any little defects phone company's like to brush off so it saves them money and time.
Sent from my XT1575 using Tapatalk
VEAWA said:
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
Click to expand...
Click to collapse
You meant something like this? I have it as well.
iz1pp0 said:
You meant something like this? I have it as well.
Click to expand...
Click to collapse
That sure looks annoying.
iz1pp0 said:
You meant something like this? I have it as well.
Click to expand...
Click to collapse
I noticed that on mine today, a quick scrape with my nail removed it
CuBz90 said:
I noticed that on mine today, a quick scrape with my nail removed it
Click to expand...
Click to collapse
How can you put your nail inside this micro hole?
iz1pp0 said:
how did you put inside your nail there?
Click to expand...
Click to collapse
I suppose it wasn't actually under the glass. It was at the side of the home button.
The issue in the photo looks more like light from the screen to me.
Sent from my SM-G935F using Tapatalk
From my personal experience and "investigation" I was able to remove most of the dust with a very thin sheet of paper and lots of patience. I put the paper between the glass and the frame and pushed the dust out. It took a long time though.
As for the investigation part it appears that the black coating doesn't extend all the way to the edge of the glass which means there's a very narrow part of the glass where the dust can get stuck and stay visible.
It's a near perfect phone with 2 very annoying downsides, fingerprints and dust getting stuck around the glass frame, at least with the black version.
I have this same issue. Driving me crazy...
If these phones are supposed to be water resistant,have you tried to stick it under a tap to see if it washes out?
krico said:
If these phones are supposed to be water resistant,have you tried to stick it under a tap to see if it washes out?
Click to expand...
Click to collapse
No... wouldn't that ruin it cause it water resistant but I don't think under any pressure though..
I have that issue around the speaker grill mesh
https://goo.gl/photos/VUv6LyYvH5KQQ6iF8
I have dust as well around the ear piece grill and around my home button.
Sent from my SM-G935T using XDA-Developers mobile app
It's annoying as hell but I guess I live with it unless it makes it way to the camera or the proximity sensor
Sounds like a defect.
Dust under the screen means that your phone is not water proof.
Id go back to the store and get another one.
I had this with a gaminng system. Took it back and got another one.
It does not mean it's not water proof it just means it's not sealed around the edge, it's sealed further in as there's a small crevice

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