Common Galaxy S4 defects? - Galaxy S 4 Q&A, Help & Troubleshooting

So I'm getting my S4 this week, and I want to make sure it's not defective in any way. What are the most common manufacturing flaws to look for?

snapple232 said:
So I'm getting my S4 this week, and I want to make sure it's not defective in any way. What are the most common manufacturing flaws to look for?
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Heating issue and snuffing
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Mine came with the Power Button stucked inside the phone. I exchanged for a new one a day later. It's probably a rare thing but it may happen with you.
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1. Sound crackling issue on higher volumes -- may affect you if you have low impedance earphones.
2. Dead pixels/dust under screen. Exchanged it four times for this reason. My last set still had a spec of dust under the screen but they refused to exchange any more screens for me.

MaKTaiL said:
Mine came with the Power Button stucked inside the phone. I exchanged for a new one a day later. It's probably a rare thing but it may happen with you.
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happened that to me too. got exchanged though
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Pink tint on top or bottom of the display, exchanged mine and it is fine now,

Related

(Q) is it normal for these screens.

Never owned a IPS screen or so.
Is it normal to have yellow tint on the edges when having a black background ? When I have a white background its pure white ( saw someone with yellow tint on white background) .
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Nope. That is one of the problems that some users are facing. You should RMA your 7.
It would be pretty bogus if that was how ALL IPS screens were, lol.
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kind3rgarten said:
Nope. That is one of the problems that some users are facing. You should RMA your 7.
It would be pretty bogus if that was how ALL IPS screens were, lol.
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True. After hours or researched. I came up with not much to go off by lol.
PC screens with IPS screens were saying that yellow tint were cause by a glue not being dry out evaporated yet and the more you use it they tend to just go away and get Better. I guess iPad 2 had similar problems. Most of them advice to use it more and they will go away so I might try that . I'd hate to be without this for a week to 2 weeks. But then again I got mine at Sams but their put and no way of knowing when they we will one.
Didn't happen doh until I got some heavy duty gaming last night. So might have gotten hot and was evaporating the left over glue? Lol correct me if I am wrong but that's what I gather so far..
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dadsterflip said:
True. After hours or researched. I came up with not much to go off by lol.
PC screens with IPS screens were saying that yellow tint were cause by a glue not being dry out evaporated yet and the more you use it they tend to just go away and get Better. I guess iPad 2 had similar problems. Most of them advice to use it more and they will go away so I might try that . I'd hate to be without this for a week to 2 weeks. But then again I got mine at Sams but their put and no way of knowing when they we will one.
Didn't happen doh until I got some heavy duty gaming last night. So might have gotten hot and was evaporating the left over glue? Lol correct me if I am wrong but that's what I gather so far..
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I don't have it in mine and don't know much about it but my roommates IPS monitor NEVER had a yellow tint.
And Google will do an advanced RMA where they send you one and put a hold on your credit card until you send the other one back.
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kind3rgarten said:
I don't have it in mine and don't know much about it but my roommates IPS monitor NEVER had a yellow tint.
And Google will do an advanced RMA where they send you one and put a hold on your credit card until you send the other one back.
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What's their number or so. I couldn't find it or just looking at the wrong place lol. I'm sure they'll charge me and just bill out back correct? After I send that one back.
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I just got my n7 and same issue yellowish tints on all corners edge of the screen, anyone know for a fact that after use it goes away?
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dadsterflip said:
What's their number or so. I couldn't find it or just looking at the wrong place lol. I'm sure they'll charge me and just bill out back correct? After I send that one back.
So I guess the issue was not fixed after intense gaming...
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Faulty screen pebble blue s3

I have purchased the samsung s3 in pebble blue and it has gaps around the screen in random places. Is this normal as chitter chatter are saying samsung phones come like this. Although my partners white s3 has no gap issues at all!!!!!
http://forum.xda-developers.com/attachment.php?attachmentid=1217031&stc=1&d=1343067695
http://forum.xda-developers.com/attachment.php?attachmentid=1217032&stc=1&d=1343067695
http://forum.xda-developers.com/attachment.php?attachmentid=1217033&stc=1&d=1343067695
No gaps here, I would return it!
Powered by the SGSIII
ThC23 said:
No gaps here, I would return it!
Powered by the SGSIII
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Yep mine doesn't either
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BubZX said:
Yep mine doesn't either
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What colour hansets do u guys have i aslo own a white one which is completely fine no gaps its just where i got the phone from cant see there is a problem and was gonna send me the same handset back until i said if u do i wont accept it from the courier
Mine looks perfect return it for another
*also pebble blue
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I don't have this issue either and I have a blue as well
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I have pebble blue as well. No gaps here.
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Yes I have a gap.
Pebble blue got from wirefly
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I had a gap on the bottom of mine, looked like the glue was separating. Exchanged at Costco with no issues!
I had the issue I return it and got the white one, they will try to tell you that is not but it is, there phone at the store didn't even had that so yeah
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Nope... No gaps on mine... Pebble Blue T-Mo
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Pebble blue here also.
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No gaps but i gave it away.
surprize me with something amazing android your boring me.
I got a white one and it does not have that.
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i have a white one with no issue. but i got something people can try. turn the lights out, and view a black screen/page of something and sorta manipulate the light from the buttons in the palm of your hand so as to use it as a flashlight (because a flashlight and blacklight wont work), i found some weird looking defect or hieroglyph in the middle left side. but it doesnt affect anything only i will ever know its there. kinda weird.. looks like a crudely drawn number 4 wrote with a stylus permanently embedded in the polarizing film
Is it that whitish color because dirt go in there? Or did it actually look like that when you got it?
I feel like I have a slight on the bottom of mine now...
I got gaps everywhere :/ Might see if VZW will exchange it then.
ddggttff3 said:
I got gaps everywhere :/ Might see if VZW will exchange it then.
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Yeah make sure you do I changed mine too
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Mine, Pebble Blue, no gap :good:
Blue, small gap at the bottom. Doesn't bother me that much.

So, does anyone...

...have a Nexus 7 that had no screen raise or separation out of the box and it's still that way after days/weeks?
I ask because we all know about the problem coming out of the box but now I'm also hearing about devices that were fine out of the box but are now raising and/or separating.
I also ask because I am on device number 7 and this one finally had no screen raise or separation out of the box and has stayed that way for two days so far. I'm just afraid it will come up eventually.
Thoughts?
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Got mine from the store on preorder and have yet to have any hw or build quality problems.
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Got mine on the 17th. No problems.
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I bought mine on July 26th, no problems at all.
I've had mine 2 days and then screen is completely in tact from what I can tell. Hopefully it stays that way
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No issues since delivery on July 27th
Sent from my Nexus 7
No issues.
WizeGuyDezignz said:
...have a Nexus 7 that had no screen raise or separation out of the box and it's still that way after days/weeks?
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Had mine for almost a month now and haven't had any issues.
I bought 2, one on July 13 and the other on July 23. No issues.
Great to hear guys! I'm hoping this is the winner.
There are two differences with this one compared to the others that had to be returned. One is the serial number starts with C70K and it also only had one layer of black tape as opposed to two on my others.
May not mean anything but my screen is intact and no flicker.
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WizeGuyDezignz said:
Great to hear guys! I'm hoping this is the winner.
There are two differences with this one compared to the others that had to be returned. One is the serial number starts with C70K and it also only had one layer of black tape as opposed to two on my others.
May not mean anything but my screen is intact and no flicker.
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Cheap or defective Lithium Ion battery over heats and expands, Causes screen to lift up
or it causes too much overheating where the display adhesive weakens.
I am lucky no color problems no screen lifting or separating
two with no lifting so far. One did have a dead pixel though.
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No issues here!
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On my second one, both have screen flicker and raised screen. Let's hope #3 is better!
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Bought mine at GameStop. The first one I received had minimal screen raise and a really annoying yellowing on the right side of the screen. So I took it back and my replacement is absolutely perfect. I made sure to check for every issue out of the box. I've had it for a week now and no screen separation issue has occurred, so I'm hoping I'm ok.
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Got mine through Google Play, one of the first 8GB ones shipped. No screen lift or flicker. Can't comment on the color temp since I don't have another one to compare it against.
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Got mine July 14th and still haven't seen any separation.

Gap between top bezel and glass

Is this the way the phone is supposed to be? There's a small gap between the top part of the bezel where it meets the glass. I try to keep my phone clean all the time but there are quite a few lint pieces and grime stuck in that gap. The bottom of the phone is tight. Never dropped it. It is an RMA
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I think you can snap it back. Press it gently and it'll close.
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Pics?
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melcali said:
Pics?
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Will post pics when I get to a camera
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scream4cheese said:
I think you can snap it back. Press it gently and it'll close.
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Tried pressing on it. Didn't work. Thanks though
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As you can see the bottom is tight with no gap. The top has a big enough gap for dirt and debris and no way to get it out.
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Definitely not normal, you should probably RMA again if you can't fix it by simple means like the one posted above
Nigeldg said:
Definitely not normal, you should probably RMA again if you can't fix it by simple means like the one posted above
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Thanks for your reply. All this time I thought it was normal
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I have no gap on the top or bottom, and neither do any of the 5 others I know with N4s so yeah, RMA.
send that gaping gap back, son!
...before you get tiny creature eggs in them
Called google play customer service and started the RMA process. Thanks guys
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Not going well with my RMA. This was customer service response :
"Thanks for contacting Google. The*specialists*has informed me that the*gaps are to allow for expansion of the glass due to varying temperature and is an intended part of the design.
If you have any*further*questions please feel free to*respond*to this email."
Can some of you guys take some photos of your phones so I can send this robot? Any other suggestions?
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Dude, I think even with photos, you would be hard pressed to change their mind. Cosmetic faults are always put down as subjective and not worthy of replacement. You should have told them that you were experiencing some technical fault i.e. frequent dropped calls.
If you aren't successful this time round, RMA it again with such an excuse...
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esskayy said:
Dude, I think even with photos, you would be hard pressed to change their mind. Cosmetic faults are always put down as subjective and not worthy of replacement. You should have told them that you were experiencing some technical fault i.e. frequent dropped calls.
If you aren't successful this time round, RMA it again with such an excuse...
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We'll see how it goes
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I have the same issue but my gaps are much bigger and go throughout the whole screen. Dust and stuff goes in it. The front camera has a dark overlay whenever i use it due to all the dust that has gotten in there. I would RMA it but i bought it off a friend and im not sure if they want to accept it.
Here is a picture of a white door that i took outside using the front camera.
http://alienroms.com/IMG_20130502_194637.jpg
Its very dark and it has a weird dark overlay at the top.

Rattling sound top of phone.

Hi.
I've got a weird thing with my phone (i9505). when i tap the screen at the top, or even next to the speaker, it sound like something is loose. Screen works just fine, touch also.
Does anyone else have this?
Could be manufacturing defect.
Should i return it and ask for a replacement?
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Camera lens
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Sooo, its normal that such an expensive phone rattles? My gs3 didn't rattle.
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doesn't sound normal to me.
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Skyravr said:
Sooo, its normal that such an expensive phone rattles? My gs3 didn't rattle.
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Nope. Definitely isn't normal. Doesn't happen with mine.
Well. Since you guys dont have the problem i guess i'm going to ask for a replacement. Thank you all for the answers
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I'm not sure if it's what you describe but I noticed that when tapped a bit "harder" or put to the table with a little force, there is a slight vibration which feels like something is mounted on "rubber"...not sure how to describe...it's more like a part has a buffer which prevents it from being damaged. It really might be the camera lens or some other part swinging and I don't think something is broken.
My S3 also hadn't that kind of feedback when tapped. However it doesn't make any noise so I'm not sure if it's what you mean...but also it might be that same part just being broken in your phone if it's rattling.
Probably just the vibration motor. If you hold the back to your ear and tap the front, it sounds hollow (or like a drum).
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Try tapping the same area on a display s4 and see if you hear the same thing. A real display too not a dumby phone.
My htc Dna did this and it was the lens. Verizon brought out a brand new dna and it did the same thing.... Lol good luck
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Virtually every device forum on here as the same thread.
Its part of the camera lens that moves internally is the answer on every thread.
Noticed the lens rattle too. Sounds unnormal, but I went to the Shop and the Galaxy S4 there had the same "issue" while tapping on the upper Display Area.
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I just went to the ATT store for the same reason. There is a plastic cover over the camera lens. Peel it off, the noise goes away..
There is no issues never has been, never will be. Its the autofocus in the camera.
That's why I set issue in quotes It's a constant sound while using the S4 and tapping the top of phone. On my S4 sadly loud, but according to the store no reason for a warranty exchange.
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