i check recently i have more than 5 stuck pixel. and 1 of it is like a bright white patch over there. just yesterday, i checked again and i notice many many black spots on the screen. it annoys me a little and i cant send it back due to export set from uk where im living in singapore. i find it quite annoying. wonder if it is possible to post it back to them for an exchange. i bought it a month ago.
munwaioblivious said:
i check recently i have more than 5 stuck pixel. and 1 of it is like a bright white patch over there. just yesterday, i checked again and i notice many many black spots on the screen. it annoys me a little and i cant send it back due to export set from uk where im living in singapore. i find it quite annoying. wonder if it is possible to post it back to them for an exchange. i bought it a month ago.
Click to expand...
Click to collapse
It would be best to contact the seller to see if they would be able to assist you here.
Unfortunately, thats one of the drawbacks of purchasing a device from outside of the home country.
I believe the rule is that you need a minimum of 3 stuck / dead pixels together for a replacement. But seeing that there are other possible defects, they should be able to help you here.
They said that they are unable to help me. I have more than 5 stuck pixel. Im not how the system is in uk. So i would like to send back to it for a replacement or change willing to pay fof the poatage. Wonder how would it be done
Sent from my GT-I9100 using XDA App
Hey guys, I have a Verizon Galaxy Tab 7.7 that I purchased used from someone else. I was wondering how the warranty service works and if it is based on the IMEI number and do I need a receipt? I do not have a receipt or anything. But my device has a band on the screen that is lower brightness than the rest and the black rings on low brightness. I always use my tablet in the dark so these problems are very evident to me.
Also, do they just replace the part with the problem or do they replace the whole device with a refurbished device? And do I have to pay for shipping?
Normally warrenty only ever is available to original purchasors, i believe that second hand buyers have no contract of sale with a supplier or manufacturer under law. Repairs are normally on a return to base basis, which means you pay, and normally if they were doing any assessment it would be on a economics basis, ie cheapest solution. If you achieve a warrenty replacement i would be very suprised, sorry
johnny13oi said:
Hey guys, I have a Verizon Galaxy Tab 7.7 that I purchased used from someone else. I was wondering how the warranty service works and if it is based on the IMEI number and do I need a receipt? I do not have a receipt or anything. But my device has a band on the screen that is lower brightness than the rest and the black rings on low brightness. I always use my tablet in the dark so these problems are very evident to me.
Also, do they just replace the part with the problem or do they replace the whole device with a refurbished device? And do I have to pay for shipping?
Click to expand...
Click to collapse
I recently went to a Samsung Service Center (in Singapore) with my wife's Galaxy Nexus which keeps rebooting by itself. I bought the thing second hand so have no proper documents for it--but they accepted the device anyway, after checking the serial number to make sure that it is still within the warranty period (it is). Moral of the lesson: no harm trying; at least contact them to ask.
Two years back when i bought my S2, i bought it online from Letsbuy.com (now taken over by flipkart.com) and it was Made in Korea! However another of my friends bought the S2 from a retail store in India and that one is Made in Vietnam.
My S2 underneath the battery says - Made in Korea; whereas my friend's says- Made by Samsung.
Now when i went to buy a S4 at an Official Samsung Store (Samsung Cafe), i saw the box says Made in Vietnam (not those exact words, just the whole manufacturer address)
This phone also underneath the battery says - Made by Samsung.
I wanted to know if any of you have happen to end up with a S4 which is actually Made in Korea and where did you buy it from?
I saw some international un-boxing videos which show clearly on the box as Made in Korea, so of course there are S4s from different regions in the market, just wanted to know if the Made in Korea versions ended up in India or not.
vinaymieux said:
Two years back when i bought my S2, i bought it online from Letsbuy.com (now taken over by flipkart.com) and it was Made in Korea! However another of my friends bought the S2 from a retail store in India and that one is Made in Vietnam.
My S2 underneath the battery says - Made in Korea; whereas my friend's says- Made by Samsung.
Now when i went to buy a S4 at an Official Samsung Store (Samsung Cafe), i saw the box says Made in Vietnam (not those exact words, just the whole manufacturer address)
This phone also underneath the battery says - Made by Samsung.
I wanted to know if any of you have happen to end up with a S4 which is actually Made in Korea and where did you buy it from?
I saw some international un-boxing videos which show clearly on the box as Made in Korea, so of course there are S4s from different regions in the market, just wanted to know if the Made in Korea versions ended up in India or not.
Click to expand...
Click to collapse
Mine says the same .. Made by SAMSUNG and on the box the Vietnam address.
I am getting a disturbance in the earpiece during a call. Its quite minor but a little annoying.
Anything to worry about?
vietnam
spacetribe99 said:
Mine says the same .. Made by SAMSUNG and on the box the Vietnam address.
I am getting a disturbance in the earpiece during a call. Its quite minor but a little annoying.
Anything to worry about?
Click to expand...
Click to collapse
i would worry about the disturbance.. check your network connections and try a call to an IVR number... like your service provider. If that also has disturbance, then you should try again with another sim card of a different service provider. If all fails, go to the service center, Samsung offers a replacement if there's an issue within the first 4 (or maybe 7) days of purchase.
I had EXTREME overheating issues, and discharging even while charging on my S2, so got it replaced (fairly easily).
vinaymieux said:
i would worry about the disturbance.. check your network connections and try a call to an IVR number... like your service provider. If that also has disturbance, then you should try again with another sim card of a different service provider. If all fails, go to the service center, Samsung offers a replacement if there's an issue within the first 4 (or maybe 7) days of purchase.
I had EXTREME overheating issues, and discharging even while charging on my S2, so got it replaced (fairly easily).
Click to expand...
Click to collapse
Now the disturbance has become random.. although its constant on a few numbers.. didn't show up during a call to an IVR..
I am facing heating issues but I have read on-line that's with almost every other s4.
Facing the red pixel issue as well (at startup) the black pixels appear red around the samsung logo. But ppl have got rid of it after a s/w update.
What version are you guys on??
Hey all,
My friend just got a brand new galaxy s4 on Friday the 8th of January this year. She's had multiple software problems on lollipop, many force closes and heavy battery drain for the last few days. It's been plagued with issues. Now her screen is messing up, there's a clear line of some sort of app imprinted on the screen, she also says a time has been imprinted on the screen where it shows in the notification bar. Is her phone just a defect or is it just lollipop?
Last night she dropped it from about one and a half feet onto the screen, its got a tempered glass screen protector on it but now the screen has those imprints. I've attached the photo. Looks to me like burn in but she said she thinks she noticed it since she dropped it. Surely the S4 couldnt be that bad? What do you think of it? Any way to fix it?
Thanks,
Lachy
http://i.imgur.com/pWb3IH9.jpg
Are you sure it's a genuine phone? I doubt new phone would have such problems.
GDReaper said:
Are you sure it's a genuine phone? I doubt new phone would have such problems.
Click to expand...
Click to collapse
If it has a download mode (not just recovery), it should be a real S4.
Humm.....
Looks like a refurbished or used phone..... Burn-ins shouldn't appear this fast, as a S4 owner myself I didn't notice any burn-in in my 2 year old phone.
Try installing Phone INFO from Play Store and do a refurbish test or something like that in the menu section.
GDReaper said:
Are you sure it's a genuine phone? I doubt new phone would have such problems.
Click to expand...
Click to collapse
Hmm, all of the features are working, air view, infared sender etc. Runs pretty smooth, feels like a legit phone. No scratches or anything. I'll get her to get that app. Thanks!
EDIT: Has a download mode
CHIN3S3_N00B said:
Looks like a refurbished or used phone..... Burn-ins shouldn't appear this fast, as a S4 owner myself I didn't notice any burn-in in my 2 year old phone.
Try installing Phone INFO from Play Store and do a refurbish test or something like that in the menu section.
Click to expand...
Click to collapse
I agree with you, surely something like this couldn't have been from a drop at two feet though? I'll get her to download that app you mentioned and report back
News
Okay hey everyone got some things to report back. The phone has a download mode, so it is a legit version. I got her to download the phone info app and I have pasted the screenshots below. It was bought at an electronics expo in Singapore advertised as a new Galaxy S4 GT-i9500 for $239. Something weird I have found is that the samsung info app states it is a SPH-L720T, which after I googled saw it was the Sprint LTE version. All of the other apps, including about phone in settings state it is the GT-i9500. One thing to note is that she is on a holiday in Singapore, but has a prepaid card from Starhub (I don't think the LTE bands match up though) and is apparently getting 4g on her phone (tried switching to 3g but to no avail), but doesn't want to check because she'll waste her credit. I find this weird because the apps state different things. It didn't look refurbished to me and I didn't notice the streaks across the lines. What do you guys make of this?
http://imgur.com/a/9YO2l
Thanks heaps!
Lachy
EDIT: She noticed three more lines running through the screen. But now they're more obvious, looks like it's getting worse. Not a great experience for a brand new phone
SECOND EDIT: Her sisters phone also has the line in the middle, albeit much much feinter. Are both of these defective?
It is definately refurbished.
It probably has been repaired with parts from different S4 models and then sold as refurbished. That's why there is no match between the phone model info. This might also be the reason for the various problems.
Edit: If it really is brand new she can take it back to the store for warranty service. Every store offers warranty with brand new products. Refurbished phones also have some sort of warranty I think.
Edit2: The screen might need to be replaced. As for the app problems, check the phone model in download mode and flash a rom (stock rom) for that model. Apps can be fooled, download mode not so easily.
GDReaper said:
It is definately refurbished.
It probably has been repaired with parts from different S4 models and then sold as refurbished. That's why there is no match between the phone model info. This might also be the reason for the various problems.
Edit: If it really is brand new she can take it back to the store for warranty service. Every store offers warranty with brand new products. Refurbished phones also have some sort of warranty I think.
Click to expand...
Click to collapse
It was sold as brand new. Her sisters states black as the colour in that phone info app, when it is white. And also has 4g. But unlike this one the model number is GT-i9500. On the box I remember it said American version only, for use with american sims only. But then it worked with the one from Singapore. This is super weird :/
toobywedge said:
It was sold as brand new. Her sisters states black as the colour in that phone info app, when it is white. And also has 4g. But unlike this one the model number is GT-i9500. On the box I remember it said American version only, for use with american sims only. But then it worked with the one from Singapore. This is super weird :/
Click to expand...
Click to collapse
Do they have warranty? If yes, send the phones to service. If no, the store is not legit and they got hustled.
As I said, brand new products have a warranty, generally for a 2 year period.
---------- Post added at 02:46 AM ---------- Previous post was at 02:35 AM ----------
The L720 model is a I9505 from Sprint.
I doubt Samsung would mix parts together..
I'm telling you, those phones are clearly not factory new. They have been repaired with spare parts from various S4 models.
GDReaper said:
Do they have warranty? If yes, send the phones to service. If no, the store is not legit and they got hustled.
As I said, brand new products have a warranty, generally for a 2 year period.
---------- Post added at 02:46 AM ---------- Previous post was at 02:35 AM ----------
The L720 model is a I9505 from Sprint.
I doubt Samsung would mix parts together..
I'm telling you, those phones are clearly not factory new. They have been repaired with spare parts from various S4 models.
Click to expand...
Click to collapse
Looks about right. Her sisters phone was also meant to be a GT-i9500 but by the IMEI it says it's a SGH-1337 which is the AT&T 4G LTE. I guess both of these phones were false advertised as the GT-i9500 (even on the box) and as brand new. Looking like they're definitely replaced parts or something?
Yea. The original phones might have had their screen broken so they took the motherboards and put them into other frames. I like to call them frankenphones.
I don't think Samsung would do that. So somebody else repaired them. Factory new phones don't come with mixed parts and used screens.
toobywedge said:
Looks about right. Her sisters phone was also meant to be a GT-i9500 but by the IMEI it says it's a SGH-1337 which is the AT&T 4G LTE. I guess both of these phones were false advertised as the GT-i9500 (even on the box) and as brand new. Looking like they're definitely replaced parts or something?
Click to expand...
Click to collapse
Yap, agree with @GDReaper , they just assembled those phones with parts that they could find and didn't at least try to flash a new firmware for Singapore before they sell it. And that product name... I think the nomenclature used is jflte for all Qualcom variants and the two or three last words are to specify which like jfltexx for international LTE(GT-i9505) jflteatt for AT&T(SGH-I337) but jfltefreshspr... of which spr is code for Sprint.... but that fresh which means refreshed?????
In my opinion give back those phones and order a refund if possible, if not you'll have to change those screens which where I'm living now still has a nasty price of 130 euro (the touchscreen and the AMOLED one are bundled together) Which will cost almost the cost of the phone....
EDIT1: They probably grabbed some i9500 box or made some with cardboard and covered it with printed exterior and also replaced the broken safety anti-tamper seals for them to look authentic and genuine which they are not.
Other thing is that they just cosmetically replaced those models with i9500, that like i said before they didn't even try to flash a new firmware as they are afraid bricking those devices.
My mother has an S3 which also has the same kind of burn in problems you describe, so clearly this is a problem with Samsung screens, I have never seen this on any other screen except my pals old plasma flat-screen TV....
tommern said:
My mother has an S3 which also has the same kind of burn in problems you describe, so clearly this is a problem with Samsung screens, I have never seen this on any other screen except my pals old plasma flat-screen TV....
Click to expand...
Click to collapse
Well. It's not Samsung's fault it's the natural degradation of AMOLED matrix due to heavy use or prolongued static image display.
The drop did it. I know this because someone I know has a same problem, and I saw this a several times. Also sadly, there is no way to fix this problem ;(
Sent from my E300K, jaltektt - CM 12.1
hello all , just got a used Note 4 , but i noticed that it doesn't want to be registered on any network , i checked imei and it was a number that begins with 3 , checked it on imei checker and found it's a waaay different phone , so i turned phone off , looked under battery , and whoa !! a different imei that begins with 3 as well .. im sure that this thing is the reason of no networks getting changed , but i don't know anything about fixing it .. what should i do?
note4 is known for issue with emmc so most likely in your case the motherboard has been replaced thus difference in imei. regarding not registering to any network, in some countries stolen phones are banned from network based on imei. do in worst case u have refurbished phone repaired using parts from stolen unit.
dzebrys said:
note4 is known for issue with emmc so most likely in your case the motherboard has been replaced thus difference in imei. regarding not registering to any network, in some countries stolen phones are banned from network based on imei. do in worst case u have refurbished phone repaired using parts from stolen unit.
Click to expand...
Click to collapse
i would of considered that , but the imei check shows a philips older device with that imei that currently installed on the phone , it's very weird , anyways exchanged it with another device which seem to have problem saying that sd card is corrupted while its working very well at anywhere else :S idk why im unlucky with note 4