[Q] Screen Problem SGH-1337 - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

So, just recently I had a problem with the phone when I tried turning on the screen but instead got small coloured pixels and the screen started glowing green. When I rebooted it rebooted normally but the screen stayed the same. It seemed like everything else but the screen display was working. Don't know if that makes sense to you guys. Has anyone else encountered this problem?

Only problem I encountered with S4 wqs straight out of the box after connecting to a genie to transfer data for a customer the screen on the S4 just went haywire and snowy like an old tube tv. Other than that haven't seen anymore screen issues.
Sent from my SAMSUNG-SGH-I337 using xda premium

htcslic said:
Only problem I encountered with S4 wqs straight out of the box after connecting to a genie to transfer data for a customer the screen on the S4 just went haywire and snowy like an old tube tv. Other than that haven't seen anymore screen issues.
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
That's exactly how the screen looked. Do you have any idea how it could occur?

luster_12x said:
That's exactly how the screen looked. Do you have any idea how it could occur?
Click to expand...
Click to collapse
Honestly didn't happen till it was connected to the Genie. Other than that I am clueless.
Tapped from the Shear Galaxy Near You!

Similar screen death problem
I have had an AT&T Galaxy S4 SGH-I337 for 2 weeks and love it. I was having a battery drain issue but powering off and back on seemed to fix it (also I am no longer ending the Google Play Music process from the Task Manager which may have caused the common "Media Server" battery drain I was having).
But today, I had a similar problem as the OP =(
Unlocked my phone (using the pattern to unlock) and it lagged as it tried to display the home screen. When the home screen showed up, the colors immediately went whacky, all white-washed and faded, then a half second later and the screen went black. Screen completely dead.
I can still hear sounds from the phones and see the status light so I know the rest of the phone is still working. It responds to me unlocking the phone and pressing the home, back, and settings button.
I will be taking my phone back to AT&T this evening but just wanted to see if anyone had any suggestions or solutions. I will post an update after visiting AT&T.

Related

Vibrant Freezes and WIFI freezes?

So I've had the vibrant freeze on me about 3 or 4 times out of the 2-3 weeks I've had it so far. It's gone black with the bottom four buttons still lit but it wouldn't shut of via the power button or respond to any other buttons either. Also, one time it froze yesterday after I did a master reset through the factory reset option. This time it froze while I was trying to do a speed test, the screen stayed on in the speed test window but buttons were once again nonresponsive. I haven't replicated it yet though. I have to pull the battery to get it restarted.
Another issue I've experienced a couple of times is the wifi would freeze when I turn it off through the power widget (my normal method of toggling wifi). It says that wifi is turning off but it stays in that state and never actually does. The green light would dim on the power widget as though it's turning off but it sticks there and under wifi info it just says it's turning off. When this happen, wifi will neither turn on nor off and just becomes unresponsive. I have to restart the vibrant to get wifi back to normal.
Anyone else experienced this or have any ideas on these problems?
Samsung Vibrant Freeze
drgnclwk said:
So I've had the vibrant freeze on me about 3 or 4 times out of the 2-3 weeks I've had it so far. It's gone black with the bottom four buttons still lit but it wouldn't shut of via the power button or respond to any other buttons either. Also, one time it froze yesterday after I did a master reset through the factory reset option. This time it froze while I was trying to do a speed test, the screen stayed on in the speed test window but buttons were once again nonresponsive. I haven't replicated it yet though. I have to pull the battery to get it restarted.
Another issue I've experienced a couple of times is the wifi would freeze when I turn it off through the power widget (my normal method of toggling wifi). It says that wifi is turning off but it stays in that state and never actually does. The green light would dim on the power widget as though it's turning off but it sticks there and under wifi info it just says it's turning off. When this happen, wifi will neither turn on nor off and just becomes unresponsive. I have to restart the vibrant to get wifi back to normal.
Anyone else experienced this or have any ideas on these problems?
Click to expand...
Click to collapse
has any solution been found for this ?? i have similar freezing issues with my vibrant .. i found one possible culprit listed on another site .. there is a way to disable the TeleNavGPS app (as you cannot uninstall) .. it is supposed that this interferes with the phone to the point of complete failure
Are you running stock 2.2 from Kies? I had exactly the same problems.
Sent from my SGH-T959 using XDA Premium App
You could try backing up and doing an ODIN flash to KA6. I've had similar lockups with some builds in the past but they are fairly infrequent. Currently running stock KB1 rooted with KA6 radio and it has been smooth for a long while now.
I've tried some of the 2.2.1 Roms, but I absolutely need wifi calling so I stick with stock.
Sent from my SGH-T959 using XDA Premium App
I have the same issue. On my second Vibrant running stock 2.2. About to send this one back for warranty as well. Mine will freeze from the lock screen, either stuck on the screen and the display stays on, or the screen wont come back on from idle.
FirefighterZ said:
I have the same issue. On my second Vibrant running stock 2.2. About to send this one back for warranty as well. Mine will freeze from the lock screen, either stuck on the screen and the display stays on, or the screen wont come back on from idle.
Click to expand...
Click to collapse
Have you tried another ROM? I thought my phone was broken with stock 2.2. Haven't had issues with Bionix.
Sent from my SGH-T959 using XDA Premium App
No other ROMs, I know there are a lot of good ones, but I shouldn't have to root my phone for it to work correctly. Within a week of this current Vibrant I was having these issues. I didn't purchase the Vibrant to flash ROMs, I bought it because of the specs to remain stock. On a side note..I was told after 3 warranty replacements within 90 days I will be able to get another phone from them.
FirefighterZ said:
No other ROMs, I know there are a lot of good ones, but I shouldn't have to root my phone for it to work correctly. Within a week of this current Vibrant I was having these issues. I didn't purchase the Vibrant to flash ROMs, I bought it because of the specs to remain stock. On a side note..I was told after 3 warranty replacements within 90 days I will be able to get another phone from them.
Click to expand...
Click to collapse
Yeah, know what you mean. It is silly that stock is just broken. Hopefully the OTA will be better than the Kies release. (Are they doing an OTA?)
Maybe they'll swap for a Nexus S.
Sent from my SGH-T959 using XDA Premium App
im rooted on android 2.2 but stock rom stock modem stock everything just root. i have had the same wif issue as the op. i just go to settings>wireless settings> wifsettings and turn on wifi that way. if you notice it will say error. 90% of the time this works and you will not have to reboot. i switch from wifi to 3g a lot. i have not figured the cause just yet but this is a work around for now.
as far as deleting the bloatware i rooted and deleted all that crap like sims, and other apps that i do not/will not ever use. there is a thread on which ones are safe to delete. be careful about deleting apps that are used by google such as google talk.
Unreal, Samsung. I wanted to sell my Vibrant, but can't get anywhere near what it's worth because of these stupid issues.
Sent from my SGH-T959 using XDA Premium App
I'm having the same problems!!!
I am now on the 3rd replacement (that's the 4th T-Mobile's Samsung Vibrant 3G!!!) and still having problems.
My phone will just be sitting on my desk at work and I'll hear it buzz a couple times. I know that buzz. It's something "Force Closing" in the background. I will pick my phone up and it will be unresponsive. It will light up the 4 buttons on the bottom of the device, but nothing else. Normally, it will then immediately start rebooting. It will go through the usual start-up screens. It will then show the status bar at the top; battery life, alarm clock, signal, 3G/WiFi, Media Scanning progress. However, the rest of the screen will be black. It will then vibrate once, then 2 more times and do it all over. It repeats this at least once for around an hour EVERY DAY!!! Other times, it will not restart on it's own and I will have to hold down the power button to manually do so.
I have also gone through ALL the troubleshooting I can imagine. All logs, history, texts, cache... EVERYTHING... has been cleared.
Please forgive me for asking, but it appears that I am to possibly root my phone for a resolution... is this true?
Also, has anyone heard of this "3 Returns Within 90 Days" policy with T-Mobile? I could easily do this with this phone. Has anyone had any luck getting them to do that?

[Q] Does anyone experience this issue on galaxy s4's camera?

I have used my galaxy s4 normally for 10 days until today its camera appears an issue. This afternoon, when i took picture, my camera's part at the back suddenly vibrate (not notification's vibrate for message, call etc..) and the screen (in camera mode) became wavy. It appears for 3-5 seconds then it became normal and i coule take photos again. However, it still happened for 5 more times. So i dont know whether it is because of hardware problem or software problem. is there anyone experience this problem please help answer me because nobody at my place experience this problem. Sorry for my bad English !
Never heard of such a thing before. Maybe it's your camera shutter playing up and constantly opening and closing, causing the vibration and wavy screen.
cristian274 said:
I have used my galaxy s4 normally for 10 days until today its camera appears an issue. This afternoon, when i took picture, my camera's part at the back suddenly vibrate (not notification's vibrate for message, call etc..) and the screen (in camera mode) became wavy. It appears for 3-5 seconds then it became normal and i coule take photos again. However, it still happened for 5 more times. So i dont know whether it is because of hardware problem or software problem. is there anyone experience this problem please help answer me because nobody at my place experience this problem. Sorry for my bad English !
Click to expand...
Click to collapse
It could be a software or hardware issue, It never happened to me(never will) so cant be sure.I suggest you take it back where you bought it from for a fix.
sxi200 said:
Never heard of such a thing before. Maybe it's your camera shutter playing up and constantly opening and closing, causing the vibration and wavy screen.
Click to expand...
Click to collapse
yeah i also think it that way, it should be software problem cause camera shutter constantly opening and closing, hope that it is not hardware problem because it happens normally till now
im4eversmart said:
It could be a software or hardware issue, It never happened to me(never will) so cant be sure.I suggest you take it back where you bought it from for a fix.
Click to expand...
Click to collapse
I brought it back to Samsung service here and they have never heard of this issue before.
Mine also vibrates but usually when its focusing from far away to extreme close up. It must be the focus mechanism.
Sent from my GT-I9500 using xda app-developers app
cydiamante said:
Mine also vibrates but usually when its focusing from far away to extreme close up. It must be the focus mechanism.
Sent from my GT-I9500 using xda app-developers app
Click to expand...
Click to collapse
when yours vibrate, does the phone's screen become wavy? and how long does it take for the vibration?
I have this same problem only on my Galaxy S2 (sprint Epic Touch) The phone will start making a buzzing sound and the screen will go wavy. If I tap on the screen to ask it to focus the buzz stops. However intermittently, even though I do not see the wavy screen or hear the buzzing I go back and look at the pictures I took and I see a couple of them with wavy images.
I have a maintenance contract on my phone so I had it replaced by spring and have the same problem on the replacement phone.
I am disheartened to find the problem still exists on the S4. I like Samsung but I have just had too many issues with the phone, (data shutting off, not receiving texts etc. and have to reboot phone to recover, the phone restarting itself ....) I was hoping they cleared things up in the later models.
tgrissom said:
I have this same problem only on my Galaxy S2 (sprint Epic Touch) The phone will start making a buzzing sound and the screen will go wavy. If I tap on the screen to ask it to focus the buzz stops. However intermittently, even though I do not see the wavy screen or hear the buzzing I go back and look at the pictures I took and I see a couple of them with wavy images.
I have a maintenance contract on my phone so I had it replaced by spring and have the same problem on the replacement phone.
I am disheartened to find the problem still exists on the S4. I like Samsung but I have just had too many issues with the phone, (data shutting off, not receiving texts etc. and have to reboot phone to recover, the phone restarting itself ....) I was hoping they cleared things up in the later models.
Click to expand...
Click to collapse
so did they say it was because of hardware or software issue?
This happened to me twice or may be 3 times since I purchased S4 i9500 in April.
Phone vibrates and screen become wavy for a second or two. That's it.
It's not regular and I was not able to produce it later, so I didn't gave it much thought.
It could be software because this only happens when I close camera.
rl421403 said:
This happened to me twice or may be 3 times since I purchased S4 i9500 in April.
Phone vibrates and screen become wavy for a second or two. That's it.
It's not regular and I was not able to produce it later, so I didn't gave it much thought.
It could be software because this only happens when I close camera.
Click to expand...
Click to collapse
thanks for your useful information, that's what i also thought, it haven't happened since i re-installed the firmware. let's see !!!

[Q] Verizon G2 buggy touch screen?

Is anyone else having issues with the touch screen triggering at different places when touched, or randomly knocking off the phone when you're not even touching the phone? I turned off my knockon feature, but I would see my notification bar be highlighted without me touching it. Just wondering if i'm the only one with this problem.
No issues at all.
Sent from my VS980 4G using XDA Premium 4 mobile app
I just picked mine up yesterday and have not had any problems with it.
I've had since launch and For the first time today I had a glitch. Touched a link in the browser and it clicked a link 3 links down. Clicked back button and it went back.tried to click the link again and it clicked several links down. I exited the browser and restarted.Clicked the link and it worked perfectly. The only time I've had an (issue?) At all.the phone is practically perfect in every way to me. My favorites smart phone and I've been phone jumping since the HTC touch Windows mobile
Sent from my VS980 4G using Tapatalk 4
I have had issues when typing, some times the letter is entered in like 3 tines. I have also had some other very strange issues but I still love this phone!
Sent from my VS980 4G
dru06 said:
I have had issues when typing, some times the letter is entered in like 3 tines. I have also had some other very strange issues but I still love this phone!
Sent from my VS980 4G
Click to expand...
Click to collapse
this glitch is kinda what happened with mine, and i confirmed what it was doing
in swiftkey, you know how tehre's the option to change the long press delay? well i was holding down that little bar to drag it down, and i noticed while holding it inplace, the numbers were going crazy..it was going up/donw/up/down incredibly fast, instead of just staying stationary..i was like, wtf? so i went to dev options, turned on show touch points and the trace so i could see the axis, and i noticed it was freaking out. holding my finger in place, it was as if it was moving around like crazy.
so i did a factory reset and flashed the clean verizon rom scott posted, and it hasn't done it since. no idea wtf was going on. i realized it was messing up bc my typing became really bad, and it would enter things i didn't type.
Touch Screen has a mind of its own - bad digitizer??
I woke up today to find my screen on, showing the lock screen which I found odd. Now most of the time the screen has a mind of its own where basically its like an invisible finger is randomly touching the screen at a frantic place. This opens up apps, moves icons around, calls people if the phone app manages to get opened, etc. After struggling to override the "invisible finger" I've done a reboot from the power menu, powered off from the power menu and left it off for 10 minutes before turning off and held down the power and volume down button to reboot. None of these methods fixed the problem0
Please note I did accept the Verizon update but was good on it for a day prior to this issue. I have installed minimal 3rd party apps and can't attribute the problem to starting right after installing something. I do use the Ghost 100 wireless charger but have been using this from day 1 without issues so I don't think that'a problem either. The Verizon store sold me this charger and although its not listed as being compatible on Verizon's website I have a feeling that's cause the phone is so new. The charger is WPC certified. Being that this problem is intermittent (happens way more often than not) I think it may be a software issue and I'm about to do a hard factory reset. If that doesn't work then I'm convinced its a hardware issue and probably a bad digitizer. I've been very gentle with the phone - haven't dropped it, no moisture or water exposure, not rooted, etc. I'll report back if the factory reset works. Anyone else having the same or a similar issue?
Super buggy lockscreen!!!
prophecy408 said:
Is anyone else having issues with the touch screen triggering at different places when touched, or randomly knocking off the phone when you're not even touching the phone? I turned off my knockon feature, but I would see my notification bar be highlighted without me touching it. Just wondering if i'm the only one with this problem.
Click to expand...
Click to collapse
You're not alone! My G2 has been driving me crazy the last couple of days when trying to use the lockscreen. It'll spaz out and either skip a connection of display a whole different pattern than I drew. It will also shut off the screen and reset the "wrong password" counter. I love this phone but this is super aggravating!
Hard reset didn't help at all. I went to a Verizon store and they exchanged for a new one and determined I had a hardware failure.

[Q] Black screen when quickly pushing lock

I'm having a bit of a weird issue with my new Verizon GS5.
Scenario: I am doing something such as reading a text, decide I'm done and lock the screen, and then a second or two later realize I forget to check something and hit the lock button again to turn it back on. Most of the time when I do this the physical buttons will light up but the screen will stay black, and a few seconds later the physical buttons will turn off. This will happen a few times until finally the screen turns on and I see the lock screen.
I had a similar issue with my Galaxy Nexus (rooted and running Kit Kat) phone prior to the GS5 and figured it was my old hardware- is this some Kit Kat bug?
Thanks for any input
Same issue here. But I can't figure out if it was due to switching to ART or not.
We can wait others reply with this i hope someone will post a tip on this kind of problem.
I switched to art after installing apps and I'm ha ing this issue didn't really play with phone much until after switching to ART. Is anyone having this issue not on ART?
Sent from my SM-G900V using Tapatalk
kameleongt said:
I switched to art after installing apps and I'm ha ing this issue didn't really play with phone much until after switching to ART. Is anyone having this issue not on ART?
Sent from my SM-G900V using Tapatalk
Click to expand...
Click to collapse
Yes this is happening to me running Dalvik.
Happened just now to me. It has happened a few times.
Sent from my SM-G900V using Tapatalk
Had this a time or two. It's like the power button doesn't register or something. Yes I switched to art.
I have found though that if I hold power for a second it pretty much fixes itself without having to do anything crazy like yanking the battery or restarting the phone.
Imo: not a big deal, doesn't seem to happen a lot for me.
Sent from my SM-G900V using xda app-developers app
tehgyb said:
Had this a time or two. It's like the power button doesn't register or something. Yes I switched to art.
I have found though that if I hold power for a second it pretty much fixes itself without having to do anything crazy like yanking the battery or restarting the phone.
Imo: not a big deal, doesn't seem to happen a lot for me.
Sent from my SM-G900V using xda app-developers app
Click to expand...
Click to collapse
Is it kind of bugged?
Lodaserves said:
Is it kind of bugged?
Click to expand...
Click to collapse
This is actually becoming quite an annoyance to me and happens very often. I'm still on Dalvik. Could this be caused by an app?
I feel like half the time I go to use my phone the screen doesn't turn on.
tehgyb said:
Had this a time or two. It's like the power button doesn't register or something. Yes I switched to art.
I have found though that if I hold power for a second it pretty much fixes itself without having to do anything crazy like yanking the battery or restarting the phone.
Imo: not a big deal, doesn't seem to happen a lot for me.
Sent from my SM-G900V using xda app-developers app
Click to expand...
Click to collapse
I'm having the same issue for the past two days; although, I am not switching between apps or anything (only trying to use the phone). No display, but get sound/vibration from buttons and LED lights from soft keys. Unfortunately, both times required me to yank the battery. My S5 is completely stock (not using ART) and have manually reinstalled my apps from old device. Any suggestions?
I am not experiencing this and I have switched to ART...
Lodaserves said:
I think your phone have a problem and others don't have this kind of problem.
Click to expand...
Click to collapse
I hope this isn't the case. Once again I experienced these EXACT same issues with my Galaxy Nexus running 4.4.2. I can't help but think it might be some app causing it since not everyone has it.
I am noticing this every once in a while. But it's mostly right after I shut the screen off after a large processed app or task, and then remember something I forgot to do and try and turn it back on and there is some lag bringing up the screen again.
Black screen when quickly pushing lock
Lodaserves said:
Try to ask the person where you bought it.
Click to expand...
Click to collapse
I was about to return my S5 to Verizon for this very reason. I haven't switched to art and have been having the screen go black on me, you can tell the phone is on because the physical buttons are lit. It seems to happen to me alot when I take the phone off the charger and hit the on button. I will hear the phone rebooting, but not see the boot animation. Thats when I do a battery pull. Holding the button doesn't do it. I also have had a few random reboots. Thats ok...I'm going to try every root method under the sun..gggrrrr..lol
I've started to try to uninstall apps to see if I can narrow down the issue. It still plagues me at least half the time I try to use my phone.
This is happening to me as well. Not as often. I'd say once a day, but I have to pull my battery to restart it. I did 2 factory resets and am now using a new google account as per verizons request and I added apps slowly. I have been fine until I put a second launcher on. I installed the GEL launcher but did not use it just to see if having multiple launchers could cause this glitch. Could it be this? Is everyone else using a different launcher? Also the only time I ever had it happen while messing with the phone was two times while working in light flow. Any one else connected to those two happenings? Trying to narrow down what could be causing this.
Running ART here, I'm not sure if I'm getting this problem, but I have realized some latency from pressing either the home or power button and the screen turning on. Not sure what causes that lag, but it's a good almost full second whereas my S4 would be instant
eagle132 said:
I'm having a bit of a weird issue with my new Verizon GS5.
Scenario: I am doing something such as reading a text, decide I'm done and lock the screen, and then a second or two later realize I forget to check something and hit the lock button again to turn it back on. Most of the time when I do this the physical buttons will light up but the screen will stay black, and a few seconds later the physical buttons will turn off. This will happen a few times until finally the screen turns on and I see the lock screen.
I had a similar issue with my Galaxy Nexus (rooted and running Kit Kat) phone prior to the GS5 and figured it was my old hardware- is this some Kit Kat bug?
Thanks for any input
Click to expand...
Click to collapse
I would assume this is NOT the physical hardware issue, but the software, I heard somewhere that Samsung version of KitKat 4.4.2 is quite buggy and glitchy.
Njzkrish said:
Same issue here. But I can't figure out if it was due to switching to ART or not.
Click to expand...
Click to collapse
I had the issue before and after switching to ART
Anyone have any further ideas yet? I'm not running ART bit I was able to have it happen again when I had Google experience launcher installed. Removed it and it hasn't happened for two days. I'm installing Google launcher again now to see if that was causing the issue.
Anyone else with further developments?

Gear Live won't turn screen off

Hi,
I'm having an issue with my Gear Live : sometimes the screen won't turn off (or dim) by itself. when I stop using it it will just dim slightly but still display the whole watch face and not get as dark as when it dims properly. It seems to happen randomly after I use it (with an "OK google" command or something) and then it will only turn off if I use the button or cover the screen. From the moment it starts acting up, it will never turn off automatically untill I reboot the watch...
Has any one else experienced this, or even have a solution ?
I hoped today's update would fix the problem but it didn't, so it keeps happily eating all the battery if I don't pay attention.
Thanks.
BlueScreenJunky said:
Has any one else experienced this, or even have a solution ?
Click to expand...
Click to collapse
My wife and I each have a Gear Live. We've experienced this problem repeatedly over the last 2 years. Restarting the watch fixes the problem temporarily. Sometimes the problem will go away for months on end. Other times it happens over and for over days. I'm guessing it's some kind of hardware fluke on the Gear Live.

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