AT&T Address Book - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

Is there a way to remove/disable the AT&T Address Book?, every time I go to contacts I will get a dialog box saying "Checking Subscriber Information", thanks

delete

delete all the att contacts that came preinstalled
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I did something on my prev S4 phone that was exchanged and it was gone, but now I have another phone with Titanium backup and it doesn't go away. any specific app to cancel???

it goes away after a bit

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Issues with txt messaging adding +1 to number

I am having trouble text messaging my mom because the phone is adding +1 to the beginning of her phone number. The text message never goes thru. When I send the text message by typing in the number it sends fine.the problem is only when I select the contact from list. The contact list does not have the +1 in it so I don't know where it is coming from
Sent from my SCH-I500 using XDA App
Yea, i actually sat on the phone with verizon tech support for 2+ hours while they debugged this issue, turns out for some reason the +1 breaks it.. they never gave me an explanation, only a fix. Take the +1 out of the contact and make sure its saved and synced, you also need to nuke your message history after making the change or new messages will still have the +1 in front of them.
-Zetas
I tried taking it out of the contact # and killed the message history but still not working
Sent from my SCH-I500 using XDA App
I have the same problem...I don't get why this phone was released with so many bugs....I'm about to go get an Incredible
I had the same issue and was waiting for someone else to have this problem too. Removing the +1 on your phone contacts won't sync it completely it seems so once google syncs on your phone again the +1 will return. So what I ended up having to do is going on gmail on my pc and deleting all the +1 contacts in there. That did the trick right away. Hope this helps
Sent from my SCH-I500 using XDA App
I tried clearing my contact and messaging data and now I lost all my contacts and I can't re sync then from facebook or google
Sent from my SCH-I500 using XDA App
Sounds like you don't have a clue about what you are doing my friend
Sent from my SCH-I500 using XDA App
Its not that...iv tried everything to fix it..even completely erased all contacts and added just the problem number and still doesn't work...cleared all recent info and sms removed sync completely...nothing works
Sent from my SCH-I500 using XDA App
same thing happened to me (sending a text to AT&T) - had to remove the 1 from all my contacts via GMAIL.
Now fixed
Strange. I don't have any issues like this.
I did have the same issue as the op described, but I think the ota update fixed it or the clean rom posted in the development forum corrected the messaging app. It definitly has something to do with the messaging app since when I installed handcent sms all my messages worked without the +1 being added.
Sent from my SCH-I500 using XDA App
I had the same problem and fixed mine..here are the steps I took.
Log into Gmail on your computer, go through all your contacts and take out the +1 as well as the dashes 123-456-7890 to 1234567890 and save that. I then did a factory reset for my phone. Everything works great now.
I think when you have a GSM service they use the + symbol
I had this same problem. When I got my phone the text messaging was working just fine. Couple days later no one was getting my text. So I went down to the store and they did everything they could do and I finally figured out it was the +1 in the numbers.
I switched over from a G1 on T-Mobile, so GSM can use +1 but it seems Verizon or CDMA has a problem with it.
I went through all my contacts, got rid of the +1. Yet when I'd send a message through the default sms app the moment they replied back it would automatically add the +1 again. So the only solution I found was that I had to use a different SMS app. I went with Handcent.
Im more concerned why you have the country code in your contacts list anyway? Ever since I had my first phone years ago manuals said not to put the country code in your contacts list for domestic contacts. Ive never had a problem.
Sent from my SCH-I500 using XDA App
i tried everything... the only thing that fixed it for me was a complete factory reset
iifuzz said:
Its not that...iv tried everything to fix it..even completely erased all contacts and added just the problem number and still doesn't work...cleared all recent info and sms removed sync completely...nothing works
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
I had an sms issue I have been trying to resolve for weeks. Spent three hours with tech support troubleshooting, and finally determined something in the hardware. Took it in for a replacement. My g/f has the same phone, and no issues.
I wish verizon (or Samsung?) would fix this!
broncobiker said:
Im more concerned why you have the country code in your contacts list anyway? Ever since I had my first phone years ago manuals said not to put the country code in your contacts list for domestic contacts. Ive never had a problem.
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
When traveling internationally, it's a royal PIA when your US & Canada contact records don't include the country code and you're trying to place a call to north america... When I go overseas, I use an unlocked GSM android phone, and I would like to load my US contacts via Google in a usable format (10 digit numbers aren't usable from abroad).
This is a Verizon-Samsung bug - removing the country code from all US contact records is a work-around (not a fix!). My previous Verizon phones (mostly old Windows mobile handsets) had no trouble sending texts to US mobiles using the international standard country code prefix.
I just loaded up the leaked froyo modem, kernel and rom (EB01, EB16 & superclean 2.6 voodoo respectively), and unfortunately I see this issue persists...
Can anyone tell me if any of the verizon Android handsets from HTC or motorola share this flaw?
Thanks!

Voicemail icon stuck?

My voicemail icon keeps coming back randomly even though I have nothing in my voicemail box. Does anyone know what causes this? It's getting reeeeeally annoying!
Sent from my HTC Glacier using XDA App
Is it just saying you have a voicemail or is there another message displayed when you drop down your notifications?
Sent from my HTC Glacier using XDA App
It's saying 'New Voicemail' but there isn't one. Not rooted, no ROM, totally stock.
Not sure about that issue. I know I would get the icon and it stated inbox full if I had less than 100MB (maybe 200MB) of available space on the phone. I had to go through everything and figure out what I really needed on the phone and get rid of the extra junk (thanks Amazon).
You might want to try dialing into your voicemail and see if there is actually a message that visual voicemail isn't downloading. I had that happen on my G1.
Sent from my HTC Glacier using XDA App
Nope, that didnt do anything. This is so annoying. I dont want to have to hard reset over this.
Anyone else have any ideas? Something occurred to me just now. I remember I created a voicemail message by accident by calling my phone with Google Talk on my laptop. I then deleted the voicemail in Google Voice on the laptop. But I'm wondering if MAYBE the message was deleted but the notification was still sent out from Google to my phone and got stuck there when I deleted the message online.?? That make sense?
Sent from the XDA App
This happened to me once a long time ago (back when I had a measly Nokia dumbphone). It had something to do with my service provider's network. From what I can remember, which may or may not be accurate, is that the voicemail icon is turned on/off by an unseen sms. For some reason, my phone wasn't getting the "off" sms or something. I ended up calling my service provider and then they sent something across the network that sort of reset that. No idea what they did, but it worked.
Go to <settings <call and click "Clear voicemail notification"
-Your welcome
j0e_ahm said:
Go to <settings <call and click "Clear voicemail notification"
-Your welcome
Click to expand...
Click to collapse
I had the same problem, and this worked. Thanks!
I had the same problem recently. I grabbed my wife's phone and left myself a message, it fixed it.
Done. Fixed. My wife called the phone, left a new message, we deleted it and the notice hasnt come back.
Sent from the XDA App

Unfortunately, CloudAgent has stopped

Since the first day I got my Galaxy S4 i9505 I am repeatedly getting a pop up message saying "Unfortunately, CloudAgent has stopped.", as shown in the screenshot attached to this message.
Right before the message the smartphone freezes completely for a few seconds. It happens very frequently, several times a day.
How can I fix this problem? And what is that CloudAgent for?
Cloud agent is for Dropbox syncing
Sent from my GT-I9500 using xda premium
I had same issue. .. but only after updating Dropbox.. I am rooted so I deleted it and reinstalled from play. .. now it works like a charm
Sent from my GT-I9505 using xda app-developers app
I disabled the service from the application manager and I haven't got the error anymore.
After I disabled it it disappeared from the list of all apps in the application manager. I wouldn't know how to enable it back if I wanted to.
Dropbox is still working fine, syncing automatically and everything else.
Root Cause
The SQLite statement doesn't like the apostrophe in my wifi name when receiving an MMS (multimedia text message)
Fix
Samsung Engineer: needs to 'escape' the APN so that punctuation is handled in SQLite. (It's actually a beginner-level mistake by the Samsung developer that implemented the code)
Phone owner: update your wifi's name to remove punctuation, like an apostrophe.
krige said:
I disabled the service from the application manager and I haven't got the error anymore.
After I disabled it it disappeared from the list of all apps in the application manager. I wouldn't know how to enable it back if I wanted to.
Dropbox is still working fine, syncing automatically and everything else.
Click to expand...
Click to collapse
Fear not, when you disable an app it's automatically relocated to the bottom of the list, where you can re-enable it.

Deleting text messages

I rarely change cell phones. Last one was an iPhone 4S+, now just received a Galaxy S7 Edge. I may sound like a total idiot, but I cannot figure how to delete a text message. On emails, I see how to delete them one by one, but is there a way to designate a batch of emails to be deleted all together? Help will be much appreciated as I begin to learn this new phone. --OhioFan
I suppose better late than never, but I personally use chomp SMS and it has the option to delete either the entire text history, or individual messages.
Just saw this sorry, you hold down on a message in the messaging app you would like to delete which brings up checkboxes to select one or all messages to delete!
Sent from my SM-G935V using Tapatalk
OhioFan said:
I rarely change cell phones. Last one was an iPhone 4S+, now just received a Galaxy S7 Edge. I may sound like a total idiot, but I cannot figure how to delete a text message. On emails, I see how to delete them one by one, but is there a way to designate a batch of emails to be deleted all together? Help will be much appreciated as I begin to learn this new phone. --OhioFan
Click to expand...
Click to collapse
To expand on this, if you want to delete all messages from certain people you can. Just go into the app, long press the thread you wish to delete and it brings up check boxes. Select all the threads you wish to delete them press the delete button on upper right side of the window.
jroyalty7 said:
Just saw this sorry, you hold down on a message in the messaging app you would like to delete which brings up checkboxes to select one or all messages to delete!
Sent from my SM-G935V using Tapatalk
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Click to collapse
Sent from my SM-G935V using Tapatalk

Samsung galaxy help/ unknown app

[QRCODE]I've had my phone for a while but sometime this month whenever I get a call I get an additional blue pop up saying unknown number and after the call ends a blue screen comes on. The name says Free caller ID. I checked the Privacy policy and the email underneath is [email protected]. When I googled it, it gave me DU caller but I have never installed a Caller id and I can't find DU caller or Free caller ID anywhere on my phone but this is keeps coming up whenever I get a call.
Is there any way to get rid of this? Please help
Pics below(I couldn't attach the pics as I have less than 10 posts):
https://i.imgur.com/VvEVVHc.png
https://i.imgur.com/p6ZaBGU.png
https://i.imgur.com/E91aSzK.png
Blinkonce said:
[QRCODE]I've had my phone for a while but sometime this month whenever I get a call I get an additional blue pop up saying unknown number and after the call ends a blue screen comes on. The name says Free caller ID. I checked the Privacy policy and the email underneath is [email protected]. When I googled it, it gave me DU caller but I have never installed a Caller id and I can't find DU caller or Free caller ID anywhere on my phone but this is keeps coming up whenever I get a call.
Is there any way to get rid of this? Please help
Pics below(I couldn't attach the pics as I have less than 10 posts):
https://i.imgur.com/VvEVVHc.png
https://i.imgur.com/p6ZaBGU.png
https://i.imgur.com/E91aSzK.png
Click to expand...
Click to collapse
Have you checked apps section under settings.
Sent from my SM-G955F using Tapatalk
thahim said:
Have you checked apps section under settings.
Sent from my SM-G955F using Tapatalk
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Click to collapse
Yes I have. Both the downloaded and system apps but I haven't found anything there
Blinkonce said:
Yes I have. Both the downloaded and system apps but I haven't found anything there
Click to expand...
Click to collapse
Check dialer settings I remember once I saw caller ID settings there.
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thahim said:
Check dialer settings I remember once I saw caller ID settings there.
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Click to expand...
Click to collapse
I just checked and I see a "Caller ID and spam protection" but it is off
I am having this exact same problem and I found the exact same detail when I did my Google searching.
This only recently started and I have no idea how or why. And if I search for this app or for a setting nothing comes up. When the window pops up you can turn off the settings and I've done it about 10 times and it always turns them back on.
This is annoying the hell out of me but I want it turned off but I simply cannot find any way to access it other than when it pops up
Blinkonce said:
I just checked and I see a "Caller ID and spam protection" but it is off
Click to expand...
Click to collapse
Does your carrier offer any kind of spam protection? I am with T-Mobile and they do have Caller ID service with Spam block. Another carrier Verizon, also offers something similar.
Charkatak said:
Does your carrier offer any kind of spam protection? I am with T-Mobile and they do have Caller ID service with Spam block. Another carrier Verizon, also offers something similar.
Click to expand...
Click to collapse
So where would this be accessible on your phone?
Click the privacy policy?
golgothagecko said:
Click the privacy policy?
Click to expand...
Click to collapse
There is a window that pops up with this app and on it is the settings icon and a privacy policy link. if you click that link you can do some detective work to determine it's this company.
Lock-N-Load said:
So where would this be accessible on your phone?
Click to expand...
Click to collapse
On unlocked devices there is a setting, but someone already reported that it is not turned on, still it would be good idea give a carrier a call and find out. I have used T-Mobile app to access my account and there was a section on my plan where I could select paid service or use the free one(they are different) and it mentioned caller id and spam block. It is possibly that it was enabled not on your phone, but on your carriers side and it could very well be a free service. I think Play Store has an app called "Hiya - Caller ID & Block" https://play.google.com/store/apps/details?id=com.webascender.callerid That is what unlocked S8 is using when users enabled it in phone app.
Charkatak said:
On unlocked devices there is a setting, but someone already reported that it is not turned on, still it would be good idea give a carrier a call and find out. I have used T-Mobile app to access my account and there was a section on my plan where I could select paid service or use the free one(they are different) and it mentioned caller id and spam block. It is possibly that it was enabled not on your phone, but on your carriers side and it could very well be a free service. I think Play Store has an app called "Hiya - Caller ID & Block" https://play.google.com/store/apps/details?id=com.webascender.callerid That is what unlocked S8 is using when users enabled it in phone app.
Click to expand...
Click to collapse
I am not on an unlocked device so it is definitely not that. And it's also somewhat new is not always happened. And yes it is a free service because within the app popup when you check the settings it eludes to this.
I have done pretty extensive searches on my phone within settings & certain logical apps and there is no way to get access to whatever this is if it is an app or a setting. The only access to any settings related to this app or when it pops up but like I said you can shut the whole app off and it just turns itself back on and undoes your settings. Whatever this is you can't get to it directly.
Lock-N-Load said:
I am not on an unlocked device so it is definitely not that. And it's also somewhat new is not always happened. And yes it is a free service because within the app popup when you check the settings it eludes to this.
I have done pretty extensive searches on my phone within settings & certain logical apps and there is no way to get access to whatever this is if it is an app or a setting. The only access to any settings related to this app or when it pops up but like I said you can shut the whole app off and it just turns itself back on and undoes your settings. Whatever this is you can't get to it directly.
Click to expand...
Click to collapse
I understand, but what I was trying to say for example on unlocked devices there is a toggle for that kind of service which lets user know about spam and caller ID, but on carrier devices this feature is removed because carriers have their own service that they like to charge user for. My device for example doesn't show anything like I saw in the screenshots. You can open settings and type "notification access" in the search and it will show you the list of apps that have access. See if you can find it there and take appropriate action.
Lock-N-Load said:
I am having this exact same problem and I found the exact same detail when I did my Google searching.
This only recently started and I have no idea how or why. And if I search for this app or for a setting nothing comes up. When the window pops up you can turn off the settings and I've done it about 10 times and it always turns them back on.
This is annoying the hell out of me but I want it turned off but I simply cannot find any way to access it other than when it pops up
Click to expand...
Click to collapse
It is really annoying me too. I might just end up formatting my phone if I don't any solution soon. A guy on another thread about this said he formatted but then it came back.
Charkatak said:
Does your carrier offer any kind of spam protection? I am with T-Mobile and they do have Caller ID service with Spam block. Another carrier Verizon, also offers something similar.
Click to expand...
Click to collapse
Not that I know of. I doubt it but I will find out
Same Caller ID problem
Did anyone find a solution to this random caller id app issue? I have been having the same problem which began about a week ago...
Lock-N-Load said:
I am not on an unlocked device so it is definitely not that. And it's also somewhat new is not always happened. And yes it is a free service because within the app popup when you check the settings it eludes to this.
I have done pretty extensive searches on my phone within settings & certain logical apps and there is no way to get access to whatever this is if it is an app or a setting. The only access to any settings related to this app or when it pops up but like I said you can shut the whole app off and it just turns itself back on and undoes your settings. Whatever this is you can't get to it directly.
Click to expand...
Click to collapse
D.milhouse88 said:
Did anyone find a solution to this random caller id app issue? I have been having the same problem which began about a week ago...
Click to expand...
Click to collapse
Hey, someone from another thread found a solution. I cleared my Chrome history, cookies, and all synced data and I haven't had the issue anymore. I didn't format my phone tho
Edit: nvm, it came back so gonna format my phone and see if it finally disappears
Edit: AFter formatting, it's been a day, I restored my apps and data but it hasn't appeared anymore
Here is the link to his solution: https://forum.xda-developers.com/showpost.php?p=73750558&postcount=13
Hi am having the exact same problem and haven't found a solution yet. Its driving me crazy!
I am using a Samsung S8 and this app/feature literally appeared out of no where.
Any help or leads would greatly be appreciated!
I've been having the same exact issues that started a few weeks ago. I'm using a Samsung galaxy s6 edge from T-Mobile. I'm going to go into the store tomorrow to see if they can offer any solutions. This app is incredibly annoying! Especially since it wasn't authorized to start sending notifications!
I've messaged the email address they gave on the privacy policy asking how to discontinue the services. I got an email back with what I assume is Chinese characters in the body of the email and photos showing what to do. Worked for about a day and then came right back. I'll update if T-Mobile has any useful tips.
nbright93 said:
I've been having the same exact issues that started a few weeks ago. I'm using a Samsung galaxy s6 edge from T-Mobile. I'm going to go into the store tomorrow to see if they can offer any solutions. This app is incredibly annoying! Especially since it wasn't authorized to start sending notifications!
I've messaged the email address they gave on the privacy policy asking how to discontinue the services. I got an email back with what I assume is Chinese characters in the body of the email and photos showing what to do. Worked for about a day and then came right back. I'll update if T-Mobile has any useful tips.
Click to expand...
Click to collapse
Did anybody figure this out I had this problem on my note 5 and now on my note 8I can disable it for a certain number but then they never person calls me and it happens again it's super annoying it's defini not Verizon is application I'm sure I have a app on my phone that this is a extra setting I just can't figure it out
Might have figured this out
Calisnowman420 said:
Did anybody figure this out I had this problem on my note 5 and now on my note 8I can disable it for a certain number but then they never person calls me and it happens again it's super annoying it's defini not Verizon is application I'm sure I have a app on my phone that this is a extra setting I just can't figure it out
Click to expand...
Click to collapse
So I didn't get to go to the T-Mobile store but coincidentally I was uninstalling apps that I don't use a few days after I made that post. I ended up uninstalling 2 apps, one of which was viva video and I think this might have been the root of the problem. Last time I clicked on that app, it looked completely different and I wouldn't have recognized it as viva video if the name wasn't there. I also noticed that the app will open and run by itself but will not show up in my open apps list (hopefully that makes sense). Even when I had not used it for days, it would still show up in my battery optimization list as an app that needs to be closed. Must be a bug with the new face life. Haven't had any issues since then. I really hope this helps.

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