Device status change to "custom" and i havent done any modfications?! help - Galaxy S 4 Q&A, Help & Troubleshooting

I tried to download OTA and it states
"your device has been modified updates are not available"
i have no root nothing baseland UAMDF

Weird suggestion you don't have a 64 gb card in the phone do you ?
On the s3 forum some users were getting the custom warning when they had a 64gb card in. They v removed it and rebooted Ashes the warning went back to normal
Sent from my GT-I9505 using xda premium

mancuk29 said:
Weird suggestion you don't have a 64 gb card in the phone do you ?
On the s3 forum some users were getting the custom warning when they had a 64gb card in. They v removed it and rebooted Ashes the warning went back to normal
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Thanks I removed 32gb card took battery out rebooted was official again out memory card back in still official
Sent from my GT-I9505 using xda app-developers app

Weird problem still exists with a s4 but even worse 32gb card !
Glad you got sorted
Sent from my GT-I9505 using xda premium

Same problem
I had the same exact problem. When I rebooted my phone it showed an unlocked symbol under Samsung so I checked the status and it said custom. I have a 64gb card in it so after I read this thread I opened the back pulled the card, and then the battery. I then put the battery back in and rebooted the phone without the sd card in it. The phone showed the unlocked symbol again but when I checked the status it showed official. So I re installed the sd card and rebooted the phone. This time there was no unlocked symbol and when I checked the status it showed offical. Thanks for you help guys.

is there any more permanent solution to this problem?
I have stock rom, never made any mods, even the memory card itself is samsung branded, so it seems a bit crazy that i have to keep removing the card and battery (which is probably not good for the health of either, or the phone itself) just to get the official samsung firmware to recognise that it's never been modified in any way. i've not even so much as rooted it.

mancuk29 said:
Weird suggestion you don't have a 64 gb card in the phone do you ?
On the s3 forum some users were getting the custom warning when they had a 64gb card in. They v removed it and rebooted Ashes the warning went back to normal
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Thanx. Been bugging me for months, sometimes ok, sometimes not, Samsung tech support were useless. Because of continual media checking, with phone actually heating up! (150,000+ files, card almost full), I always unmount the card at boot time, only mounting if I need it. Custom b4 unmount, (upon remount I often get "settings isn't responding"), then rarely back to official after unmount, but usually stays custom! If I take card out then boot, obviously it's fine!

mancuk29 said:
Weird suggestion you don't have a 64 gb card in the phone do you ?
On the s3 forum some users were getting the custom warning when they had a 64gb card in. They v removed it and rebooted Ashes the warning went back to normal
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Wouldn't let me edit previous reply, this is more complete:
Thanx very, very much. Been bugging me for months, sometimes ok, sometimes not, couldn't see the pattern, Samsung tech support were useless. Because of continual media checking, with phone actually heating up! (150,000+ files, card almost full), I was always unmounting the card after boot, only mounting if I needed it. Device status was custom b4 unmount, (upon remount I often get "settings isn't responding" and/or "unfortunately, settings has stopped"), and stays custom!
Solution after your info above and my experimentation: Boot with card out, after completely booted insert the card, stays official, and then unmounting/mounting/unmounting still stays official! Rebooting with card in causes custom, so I'll just be going into flight mode at night from now on!
BTW, I regularly get this when I remove and check card, clean when I run it a 2nd time:
C:\WINDOWS\system32>chkdsk d: /f
The type of the file system is exFAT.
Volume Serial Number is 27BF-FC46
Windows is verifying files and folders...
An error occurred while examining files and directories.
...
An error occurred while examining files and directories.
Corruption was found while examining files and directories.
File and folder verification is complete.
Windows has made corrections to the file system.
No further action is required.
61878272 KB total disk space.
53625984 KB in 142521 files.
622592 KB in 4846 indexes.
0 KB in bad sectors.
256 KB in use by the system.
7629440 KB available on disk.
131072 bytes in each allocation unit.
483424 total allocation units on disk.
59605 allocation units available on disk.

Related

Memory card problem

While putting some music onto my memory card i noticed that it was showing that there was only about 100 mb of space left when there should have been 5-6 GB. This was showing both on the phone and on my laptop when i plugged it in with the usb cable.
I took the card out and put it back in again and did a soft reset but now it just says "not installed" in the memory bit in settings and i cant access anything on the card.
Ive tried a different memory card and a few soft resets but it still wont recognise that theres a card inserted. Can anyone help me with this?
crap !
i had the same problem with my HD but it happened when i was downloading to the phone( a problem quiet a few others have had too) my HD just wont recognize the card, nor will my pc now, i think the hD has corrrupted the card, i have got another card and it is working fine, this is a known problem with the HD/card, give your phone provider a call as it is covered under warrenty
I tried a 4 GB card from my old n95 but it was no different.
And i bought the phone on ebay so i cant go back to the service provider. Doh!!
andym78 said:
While putting some music onto my memory card i noticed that it was showing that there was only about 100 mb of space left when there should have been 5-6 GB. This was showing both on the phone and on my laptop when i plugged it in with the usb cable.
I took the card out and put it back in again and did a soft reset but now it just says "not installed" in the memory bit in settings and i cant access anything on the card.
Ive tried a different memory card and a few soft resets but it still wont recognise that theres a card inserted. Can anyone help me with this?
Click to expand...
Click to collapse
Did you flash your ROM in the near past?
Ther´s a thread in the ROM section discussing that issue:
http://forum.xda-developers.com/showthread.php?t=506560&highlight=sd-card
See also : http://forum.xda-developers.com/showthread.php?t=506560&referrerid=605384
The ROM version is 1.14.405.3 (22273) WWE so its a standard ROM. Like i said i tried another card and that wasnt recognised by the phone or by my computer via usb so could it be a hardware problem? Ill try emailing HTC and see if they can help
Well the memory cards back but its showing i only have 0.3mb of space left and when i plugged it into my computer via active sync a services.exe error message came up on the phone
andym78 said:
Well the memory cards back but its showing i only have 0.3mb of space left and when i plugged it into my computer via active sync a services.exe error message came up on the phone
Click to expand...
Click to collapse
as mentioned in the thread I gave to you, try to backup your data of the card and format it (fat32, 32 kb cluster) then restore your data. ready
foulke said:
See also : http://forum.xda-developers.com/showthread.php?t=506560&referrerid=605384
Click to expand...
Click to collapse
it´s the same link as I posted one post before
Thanks
Thanks for your help matthes i formatted the card using StorageTools from www.softwinter.com and it seems to be working fine now
--------------------

Trying to replace 16gb stock sd card with a new 32gb card - having some issues

Okay so I got a new 32gb sd card in, and I'm trying to get converted over to it but I am having some problems.
I mounted my original 16gb card to my PC and copied EVERYTHING over to a folder on the PC. I then attached my 32gb card, formatted it fat32 and copied everything from the folder I made that had the contents of my 16gb card in it.
I booted it and am getting all kinds of FC's - from Swype, to Gmail, etc. I can't even use Gmail actually. So I put my original 16gb card back in place, with nothing done to the files on the card, and I am getting the same FC's on it.
Running ICS SFR 1.2 and Genocide 2.0 if that info is needed. Can anyone give me ideas on how to get this sorted? Thanks!
Journaling on or off? If off, It could just be coincidental that it corrupted as you were switching cards.
Sent from my SPH-D700 using XDA App
I don't know how to check that.
Try putting new card in fone then format ot w the fone then hook up fone to pc n transfer everything
Sent from my SPH-D700 using XDA App
I got my original card working mostly okay by going into CWM and restoring system settings. I had done a full backup on 9/27.
The only error I occasionally get is for google framework or some such. At least the phone is usable for now. I will try again tomorrow to convert to the new card.
http://forum.xda-developers.com/showthread.php?t=1276217
See this for google framework errors if the persist
Sent from my SPH-D700 using xda premium
Fire n mage said:
http://forum.xda-developers.com/showthread.php?t=1276217
See this for google framework errors if the persist
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Thanks - I think I figured it out on my own with the CWM restore.
With the original card in the phone, I booted into CWM, into backup and restore, then advanced backup, then I choose my most recent full CWM backup file, then "restore system"
That got rid of all the Gmail and Swype errors that were the most persistent and obnoxious. I was still getting the google process error once after every reboot. I re-formatted my 32gb sd card and loaded the files I copied onto my PC onto it. It then booted up and only gives the google process error once like the stock card was doing.
I went back into CWM and chose "restore system" again and after it rebooted I get that google process error rarely. Seems like the first time I go into certain apps, but not all of them. Seems like I'm good to go now with a 32gb card in.
Thanks for the replies guys
Edit: Just did the sd card upgrade for my wife's phone. Zero errors at all lol. Works flawlessly for her and we have the same exact ROM, rooted, and Kernel. Oh well, at least that upgrade was easy!

Custom System Status with no Root?

How is it possible to have a custom system status if I did not root my phone? I tried to do a check for a software update, and it says "your device has been modified. Software updates are not available." I have not rooted my phone, so I'm not sure how the system could be "custom". I checked the Knox kernel and warranty void, both are 0x0. Any ideas?
UPDATE: I unmounted and removed my sd card, restarted the phone and it's fine. This is the same sd card that I used in my rooted Note2. I wonder if there's something left over that's making the Note 3 think it's rooted....
ggblake said:
How is it possible to have a custom system status if I did not root my phone? I tried to do a check for a software update, and it says "your device has been modified. Software updates are not available." I have not rooted my phone, so I'm not sure how the system could be "custom". I checked the Knox kernel and warranty void, both are 0x0. Any ideas?
UPDATE: I unmounted and removed my sd card, restarted the phone and it's fine. This is the same sd card that I used in my rooted Note2. I wonder if there's something left over that's making the Note 3 think it's rooted....
Click to expand...
Click to collapse
yeah friend, this also happen to me..
edit: but i didnt try to remove the sdkad like u mention...i'll give it a try friend..thx!
micmaccc said:
yeah friend, this also happen to me..
edit: but i didnt try to remove the sdkad like u mention...i'll give it a try friend..thx!
Click to expand...
Click to collapse
It works until you reinsert the sd card and reboot. I'm not sure what on the sd card is making it think it's rooted. I think I will try wiping my sd card. Will report back.
UPDATE: Ok, wiping the sd card works.
its because you have a 64GB SD card...note sure why, but i had this issue since my S4 and still have it today on my note 3. It sucks but it will come back whenever you start putting stuff back on your SD, there is no way around this, i've been working on a thread in the S4 section and have over 300 replies but no one was able to fix this
ggblake said:
It works until you reinsert the sd card and reboot. I'm not sure what on the sd card is making it think it's rooted. I think I will try wiping my sd card. Will report back.
UPDATE: Ok, wiping the sd card works.
Click to expand...
Click to collapse
maybe something(app/leftovers) inside is causing this..I will try to find out what
The Beast
You wont be able. I have tried so many times with help from dozens and it seems to be a 64gd specific problem
Sent from my SM-N900W8 using Tapatalk
polish_pat said:
You wont be able. I have tried so many times with help from dozens and it seems to be a 64gd specific problem
Sent from my SM-N900W8 using Tapatalk
Click to expand...
Click to collapse
yes it looks like to be specific to a 64GB card...
but I've done a few tests one year ago on my S3 that also had the same problem...
it was working fine with a newly formatted card.
it was also working fine with a small amount of music file... but as soon as I filled my card (with at 5GB space left), it started to show custom status.
Today I found out that I had the same problem with my Note 3 when trying to detect/install the latest update. Sad to see that Samsung did not fix this problem.
it looks like that that process that scans the SD card at boot is causing some type of false identification...
I'm sure it would be an easy fix for Samsung... but you have to find someone to first understand this problem and work on it.
I've contacted Samsung support in the past and the only thing they told me was to use a 32GB card max.
I found something interesting today...
I synched around 50GB of music files today... And after a reboot, I got the custom device status. My sync folder had a few hundreds of files and subfolders.
I moved all the files in one unique folder and rebooted my device.
Boot was faster... Media scanner finished a lot faster... And device status was back to normal.
It's not a fix... But at least it's a work around that might help someone.
Sent from my SM-N900 with Tapatalk
You're lucky because my music folder was always one folder on the SD and i always got custom status
Sent from my SM-N900W8 using Tapatalk
polish_pat said:
You're lucky because my music folder was always one folder on the SD and i always got custom status
Sent from my SM-N900W8 using Tapatalk
Click to expand...
Click to collapse
How many files did you have in this single folder?
Sent from my SM-N900 with Tapatalk
Thousands. About 40gb worth of music. And i cant do anything about it because its isyncr that manages that
Sent from my SM-N900W8 using Tapatalk
zadigre said:
I found something interesting today...
I synched around 50GB of music files today... And after a reboot, I got the custom device status. My sync folder had a few hundreds of files and subfolders.
I moved all the files in one unique folder and rebooted my device.
Boot was faster... Media scanner finished a lot faster... And device status was back to normal.
It's not a fix... But at least it's a work around that might help someone.
Sent from my SM-N900 with Tapatalk
Click to expand...
Click to collapse
I'll give a try later thx!
The Beast
I have note 3 and my device status is custom I read the comments and removed the sd card which is only 16GB but the device status is custom
Should I format the sd card or what?
Flash stock rom via Odin .
Sent from my SM-N930F using XDA-Developers Legacy app

Gallery photos broken, apps not found - SD failing?

Dear all,
I have a N9005 (eu) with 4.4.2 stock. Never rooted.
Since a couple of weeks, I notice a strange behavior. Quite often I find broken thumbnails in the stock Gallery app, sometimes the actual photos I have take are not visible.
At the same time, it happens that I download and install an app and it won't run, giving me an error in com.appnamewhatever. After a restart, I still see the link to the app on the home, but as I click it says app not installed. After I reinstall I can often run it np.
It gives me the feeling that the internal SD Card is dying. Is that possible? Can I run some tools/fixes to prevent or check it? (with no root required)
Thanks.
Sent from my SM-N9005 using XDA Free mobile app
McBain_666 said:
Dear all,
I have a N9005 (eu) with 4.4.2 stock. Never rooted.
Since a couple of weeks, I notice a strange behavior. Quite often I find broken thumbnails in the stock Gallery app, sometimes the actual photos I have take are not visible.
At the same time, it happens that I download and install an app and it won't run, giving me an error in com.appnamewhatever. After a restart, I still see the link to the app on the home, but as I click it says app not installed. After I reinstall I can often run it np.
It gives me the feeling that the internal SD Card is dying. Is that possible? Can I run some tools/fixes to prevent or check it? (with no root required)
Thanks.
Sent from my SM-N9005 using XDA Free mobile app
Click to expand...
Click to collapse
1. Take a look if your photos and pics are in SDCard.
2. Take a look if you have the apps installed in your SDCard too (Aplication manager -> SD Card -> App marked to move to SDCard)
3. You will have to take off the SDCard and try making photos and installing new apps (change your SDCard for other new if this go ok)
Tell me what result do you have in your tests :highfive:
Man, you are right. I had not moved any app intentionally to the external SD Card so I did not think that would be the case. But that's what happened, the failing apps were on the external SD and so are the photos. It's a SanDisk Class 10 64 Gb.
So no way out other than substituting it?
Sent from my SM-N9005 using XDA Free mobile app
McBain_666 said:
Man, you are right. I had not moved any app intentionally to the external SD Card so I did not think that would be the case. But that's what happened, the failing apps were on the external SD and so are the photos. It's a SanDisk Class 10 64 Gb.
So no way out other than substituting it?
Sent from my SM-N9005 using XDA Free mobile app
Click to expand...
Click to collapse
1. Take a look for what you can recover of your SDCard and copy it to your pc.
2. Format the card in the phone for last option.
3. Try again to put photos/apps there.
4. Good luck :highfive:
The corrupted photo's on the SDcard are a problem directly related to KitKat's increased security. It affects all KitKat devices. Any photo's on the SD randomly corrupt over time. The only solution is to put them on the internal memory.
The apps are a new one though. I've had apps suddenly become semi-uninstalled because I was dumb enough to mess with the Android_secure folder, but not with the errors after install.
Sent from my SM-N9005 using Tapatalk 2
ShadowLea said:
The corrupted photo's on the SDcard are a problem directly related to KitKat's increased security. It affects all KitKat devices. Any photo's on the SD randomly corrupt over time. The only solution is to put them on the internal memory.
The apps are a new one though. I've had apps suddenly become semi-uninstalled because I was dumb enough to mess with the Android_secure folder, but not with the errors after install.
Sent from my SM-N9005 using Tapatalk 2
Click to expand...
Click to collapse
Jeez that's crazy. I triedo to run a chkdsk on the card from windows (in a SD reader) and it got me a gazillion errors.
So now I proceeded to salvage what I can. I will try to format it (in the phone? in windows? still not sure about it) and see what happens.
Luckily I was able to salvage 99% of the photos.
I just remembered that I did something very unortodox, more or less at the same time problems started: I removed the SD Card with the phone still on. Yes, you can barely do it without removing the battery... I though "let's see if something bad happens". Maybe it started to corrupt the FAT or similar.
Anyway, please feel fee to point me to a thread or good article on this, I find information very scattered. Is there any advantage t oformat it in FAT32, NTFS or exFAT (assuming I can even choose)?
Thanks
McBain_666 said:
I just remembered that I did something very unortodox, more or less at the same time problems started: I removed the SD Card with the phone still on. Yes, you can barely do it without removing the battery... I though "let's see if something bad happens". Maybe it started to corrupt the FAT or similar.
Click to expand...
Click to collapse
I find it fairly easy to do. It's also perfectly fine, as long as you unmount it first in settings.
Is there any advantage t oformat it in FAT32, NTFS or exFAT (assuming I can even choose)?
Click to expand...
Click to collapse
Fat32 is the common format IT doesn't allow for filesizes over 3.9GB, so if you intend to use t for films, use exFAT.
NTFS can't be read without root. Don't use it.
exFAT is practically the same as FAT32, except that it allows for larger filesizes.
ShadowLea said:
I find it fairly easy to do. It's also perfectly fine, as long as you unmount it first in settings.
Click to expand...
Click to collapse
Thanks for the infos. At that time I obviously did it without unmounting it first (no fun in life without some screw-ups). Regarding the formatting, I seem to be unable to do it from the phone at the moment.
It unmounts it, says checking it. But doesn't format it. Trying from windows now...
Here are some updates.
Formatting in either windows (stock function) and phone was a no-go.
However, I dowloaded and installed SD Association Formatter:
https://www.sdcard.org/downloads/formatter_4/
and that did the trick. Now the SD Card is finally empy.
Also I strongly suggest using this tool instead of windows proprietary, because it's simply much much faster.
I will try and load it back with the stuff I had before, including pics, and see if I get the corrupted data again.
A difference is now that the chkdsk tool from windows says that no errors are found, unlike before. Let's see how it goes.
Final update to close thread:
The SD Card, a SanDisk UHS Class 10 SDXC, 64 Gb, had been declared dead.
It was possible to write data on in with seemingly no errors (from chkdsk) but all the data turned out to be simply corrupted.
Will send for replacement.
I have seen many comments on this card failing, so I would not recommend it. However, I think that this case it was not KitKat's fault.
Thanks for the inputs.
Do not blame the card yet
I am having the same issue with the same card, but it is limited to Note 3(N900).
Every now and then it becomes inaccesible, the photos appear broken, music player stops etc. It is not related to use of any particular app. When it happens, the card is still visible in Settings/Storage, just no app including mounting has access to it. What helps, is the old reboot fix
Happened on official KK, as well on LP. Device is stock unrooted N900.
The card is working without any problems in Note 1,even in Galaxy duos, and there are no issues writing/reading in windows nor linux. Something tells me that hardware is to blame.

Question about external SD card

About a month ago my Tab 4 started to act a bit funny. Every time I turn the screen back on after it has auto-dimmed, I get this message in the status bar "SD card has been unexpectedly removed". Two seconds later I get another status bar message saying "Mounting SD card". I then get a popup message saying "An SD card has been inserted. Would you like to go to your files?" Clicking 'OK' takes me to the built-in files app.
Probably related -- Two days ago the device was telling me that no SD card is inserted. The built-in files app and also Solid Explorer were both telling that there was no SD card inserted. A reboot fixed the card not showing, but I still get the annoying "SD card has been unexpectedly removed" message.
Does anyone know why this is happening and how to stop it?
Edit -- 100% stock these days. Not even rooted
Sent from my SM-T530NU using Tapatalk
BlastTyrantKM said:
About a month ago my Tab 4 started to act a bit funny. Every time I turn the screen back on after it has auto-dimmed, I get this message in the status bar "SD card has been unexpectedly removed". Two seconds later I get another status bar message saying "Mounting SD card". I then get a popup message saying "An SD card has been inserted. Would you like to go to your files?" Clicking 'OK' takes me to the built-in files app.
Probably related -- Two days ago the device was telling me that no SD card is inserted. The built-in files app and also Solid Explorer were both telling that there was no SD card inserted. A reboot fixed the card not showing, but I still get the annoying "SD card has been unexpectedly removed" message.
Does anyone know why this is happening and how to stop it?
Edit -- 100% stock these days. Not even rooted
Sent from my SM-T530NU using Tapatalk
Click to expand...
Click to collapse
I would say installing stock rom again would help.... my tab reboots every time i take sdcard off but thats probs because i have xposed mods there
thelous said:
I would say installing stock rom again would help.... my tab reboots every time i take sdcard off but thats probs because i have xposed mods there
Click to expand...
Click to collapse
I'll probably just do a factory reset. If that doesn't work, I'll have to dust off Odin. I've been really enjoying not installing ROMs and flashing stuff. That's why I decided to just stick with stock
Sent from my SM-T530NU using Tapatalk

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