My order is still in "picking". WTF?
cellneuron said:
My order is still in "picking". WTF?
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Me too. I talked to five CSRs yesterday, three of them told me it's back ordered, one of them said it would ship yesterday, another one said it would ship today. Worst company I've ever seen.
Ya I am too. I've called multiple times and they keep saying that it "should" go out today and it never does. The shipping date keeps getting pushed back one day at a time.
Sent from my HTC One X using xda app-developers app
I ordered a 64 GB developer edition on Saturday 4/20 at around 11 am and it has been in picking since. I selected 2 day shipping and the original expected delivery was today 4/24. Yesterday that was bumped to 4/25. Today it says 4/26.
I've gotten more patient over the years, and my current phone is serviceable so I'm just going to sit tight for now. The worst case seems to be 'end of April' which isn't too far away.
I preordered with them, it shipped on Friday and I got it on Saturday. That said, it did sit in "picking" for a couple days before it shipped, and the order also disappeared from their online tracker right beforehand.
Yep, still waiting. I just hope to get it before my trip this Fri
Sent from my Nexus 4 using xda app-developers app
Same here. Ordered on Saturday (4/20) with 2 day shipping. Status has remained "picking" since Sunday. Original shipping date was Monday with delivery today. Has been incrementing each day. Now, it is supposed to ship today... we'll see.
Tried to call yesterday. Got cut off after staying on hold for just over two hours!
Waiting patiently... meanwhile, this post has me a little concerned. I plan to use the phone with prepaid plans on TMobile and AT&T for now... with other compatible international providers as needed. I use data a lot more than voice and so, value a good/fast data connection. Am concerned that the "generic" radio may be a hindrance. That said, if it is firmware related and not hardware, it should be fixable by flashing the appropriate firmware, ROM or radio. Waiting for the knowledgeable peeps to chime in.
MediocreFred said:
Same here. Ordered on Saturday (4/20) with 2 day shipping. Status has remained "picking" since Sunday. Original shipping date was Monday with delivery today. Has been incrementing each day. Now, it is supposed to ship today... we'll see.
Tried to call yesterday. Got cut off after staying on hold for just over two hours!
Waiting patiently... meanwhile, this post has me a little concerned. I plan to use the phone with prepaid plans on TMobile and AT&T for now... with other compatible international providers as needed. I use data a lot more than voice and so, value a good/fast data connection. Am concerned that the "generic" radio may be a hindrance. That said, if it is firmware related and not hardware, it should be fixable by flashing the appropriate firmware, ROM or radio. Waiting for the knowledgeable peeps to chime in.
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I won't care too much about the htc reply. It is obviously from a tech-idiot.
cellneuron said:
I won't care too much about the htc reply. It is obviously from a tech-idiot.
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Thank you! I suspected that, but, don't know enough about the phones to be sure.
cellneuron said:
My order is still in "picking". WTF?
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Click to collapse
Mine too. Ordered on the 12th, couldn't get an order status until yesterday, still in picking. Trying to decide whether to cancel or wait it out. My G2X is crap and I need something ASAP. It was either an HTC One or a GS4, and I wanted the One, but after this mess, it's probably gonna be whichever I can get first.
I ordered on the 12th but it has been "picking" for 5 days now I'm kind of disappointed that I (promised to!) shell out so much money and now I'm waiting considerably longer than carrier customers. I'm quite patient but I wish let's talk would be a bit more finite with their dates, there is no way they have been "picking" my phone for the better part of a week.
I will only be angry if I get the phone and it has hardware defects. I would imagine the RMA process with these guys would be terrible
Sent from my SAMSUNG-SGH-I317 using xda premium
Why create a new thread when we already have one?
http://forum.xda-developers.com/showthread.php?t=2221517
mydinosaurwife said:
Ya I am too. I've called multiple times and they keep saying that it "should" go out today and it never does. The shipping date keeps getting pushed back one day at a time.
Sent from my HTC One X using xda app-developers app
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Off topic, but love the avatar!
cancelled my order with them
cellneuron said:
My order is still in "picking". WTF?
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So was mine, shipping today for 2 days...i called them and she said oh it's because we ran out of stock (thanks for that heads up). So I cancelled and went to AT&T, which i'm glad i did they gave me $150 off even though i wasn't due for any upgrade for a long time..
Ordered on 4/9 and it still shows picking status as well. This is definitely getting ridiculous.
I ordered two 64gb dev edition handsets on the 10th and I'm on back order. I called HTC and they said there next shipment is on the 29th.
I am having the same problem too, it remaied picking for almost a week and hopefully i could get this by the end of this April because i am gonna leave on May 2nd.
My status just changed from "picking" to "ready to be shipped". What does that mean?
dbshane said:
My status just changed from "picking" to "ready to be shipped". What does that mean?
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What do you mean "just now"?
I mine is still picking
Napoleon_PhoneApart said:
Off topic, but love the avatar!
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hey thanks man!
Related
Hey guys
My HTC Incredible is on its way, Im upgrading from my Samsung i910... WinMo has always been my thing, but Android seems so much nicer, going to be a learning curve, but any advice or ideas will be welcomed
Thanks and hey everyone btw...
Conty
Hi! Mine doesn't ship until the 29th, but I'd also appreciate learning the differences between WinMo and Andriod.
I've really enjoyed the free apps and information this board has provided for my Touch Pro! Thank you.
when did you order yours that it is now on the way? I ordered mine on the 13th and am being told it will be to me by the 1st of June...
contagous said:
Hey guys
My HTC Incredible is on its way, Im upgrading from my Samsung i910... WinMo has always been my thing, but Android seems so much nicer, going to be a learning curve, but any advice or ideas will be welcomed
Thanks and hey everyone btw...
Conty
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I think different dates are scheduled for different areas of the country.
I live in North Carolina and Verizon expects our shipment for online orders by the 29th of May.
anothen said:
when did you order yours that it is now on the way? I ordered mine on the 13th and am being told it will be to me by the 1st of June...
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I ordered mine like 3 days ago by on the way I mean i finally ordered it, im in no rush to get it :0
*update* my order now says this... not sure what this means as its spose to be backlogged :S
Order Status: Your order has been processed. You should receive your order within 2 - 3 business days.
contagous said:
*update* my order now says this... not sure what this means as its spose to be backlogged :S
Order Status: Your order has been processed. You should receive your order within 2 - 3 business days.
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It's a canned response. I called Verizon about it - I ordered my phone on the 9th and it never came. lol
If you were to order it today you should see it shipped out by 6/4 according to the detailed specs of the phone. 6/1 if you just look at the Verizon line-up of phones.
It's all confusing. Verizon really should do a better job when launching a new phone!
lol very troo, but i'll get it when i get it i'm excited but i'm patient too, just wondered what it meant lol, cos seemed wierd
yeah- I'm definately NOT patient bc I'm stuck using my wife's old LG chocolate in the meantime bc I already sold my TP2 on eBay. Customer service told me it was no issue to overnight me one so I went ahead and sold mine. When I called asking where my phone was they apologized and said they meant to say it was backordered. Nice going VZW
anothen said:
yeah- I'm definately NOT patient bc I'm stuck using my wife's old LG chocolate in the meantime bc I already sold my TP2 on eBay. Customer service told me it was no issue to overnight me one so I went ahead and sold mine. When I called asking where my phone was they apologized and said they meant to say it was backordered. Nice going VZW
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Never trust any CS from anywhere until you get a tracking number.
Reddog80p said:
Never trust any CS from anywhere until you get a tracking number.
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I learned this the looooooong and hard way. I've spent literally hours on the phone with them and was supposed to receive 3 seperate calls from supervisors bc of how many times they screwed up yet they only called back once. They also told me it was $269 w/ a 1 yr contract, then processed the order and then texted me saying it was $369 w/ a Mail in Rebate. When I called back saying that's not what I was originally told- they told me in a condescending voice 'I can cancel the order if you would like and try to come to a resolve on your issue, but it will extend the wait time of shipping your phone'. What choice do I have but to suck it up bc I NEED this phone for work?? hahaha I just have to laugh at how much it sucks at this point
lol sucks, until i get a tracking number i'm not going to worry about it...
I placed an order for the Incredible last week with Verizon. Expecting to receive it the NEXT day, I waited 2 days, the weekend, and all of Monday for this thing since you have to sign for the package. I finally call Verizon...
"Thank you for calling Verizon wireless, home of the HTC Incredible, how can I help you?"
Come to find out they are all on back order until June. Not once did they communicate this to me and I found it to be quite annoying. How are you going to put up advertisements all over and even answer your phone "home of the Incredible," but not even have the damn phone available?
Sucks to Verizon!
I will wait, but I've been having wet dreams about this phone for days, now I have to wait another 3 weeks!
Again, Sucks to Verizon!
Its not Verizon's fault HTC cant manufacture enough because of the limited about of amoled displays coming from samsung. This phone is sold out everywhere.
I tried Verizon, they were out. I tried online, they were all backordered. I tried Best Buy...found one 35 minutes away that had 4 in stock. I got it through them for $200, same as it would have been through Verizon but the rebate was instant. I am not usually a fan of BB but this time I was happy to purchase from them!
htc_woe_is_me said:
I placed an order for the Incredible last week with Verizon. Expecting to receive it the NEXT day, I waited 2 days, the weekend, and all of Monday for this thing since you have to sign for the package. I finally call Verizon...
"Thank you for calling Verizon wireless, home of the HTC Incredible, how can I help you?"
Come to find out they are all on back order until June. Not once did they communicate this to me and I found it to be quite annoying. How are you going to put up advertisements all over and even answer your phone "home of the Incredible," but not even have the damn phone available?
Sucks to Verizon!
I will wait, but I've been having wet dreams about this phone for days, now I have to wait another 3 weeks!
Again, Sucks to Verizon!
Click to expand...
Click to collapse
I find it hard to believe you ordered it last week and never saw/received a warning about being backordered, as it's been on backorder for a while now.
There are component shortages, believe me, Verizon would love to have them in stock because they're making less money with people not wanting to backorder, which increases the chance they'll buy the EVO or wait for iPhone4.
regardless of what you think, the same thing happened to me. i was assured by customer service that the phone was only out of stock in the store. they said they had plenty in the 'warehouse' but it was only when I ordered the phone with overnight shipping that I found out it truly was on backorder when it didn't show up the next day
seanmcd72 said:
I find it hard to believe you ordered it last week and never saw/received a warning about being backordered, as it's been on backorder for a while now.
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Have you tried other retailers? I just friday bought two from best buy.
Sent from my ADR6300 using Tapatalk
cant bc Verizon is doing me a favor by letting me upgrade early. I was havin issues with my tp2
i pre-ordered mine on 4/25, thank god i got it on 29th ^^
I bought mine on May 10th and at the time all of the Verizon Dealers were already sold out, I found three Best Buy in my local area that had at least one. The one I went to had 3 in stock.
I believe they have been on backorder for sometime now. People seem to hear what they wanna hear when purchasing a new toy
Have a friend who bought one at Wal*Mart last night for $149.
I bought mine at bestbuy last night
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Sent via the XDA Tapatalk App
I think his main gripe is getting it from Verizon directly. All I'm simply saying is that phone has said its on back order since a few days after it was released
I got lucky, their website said shipping out 5/29, well.. I have had this phone about a week now.. just be patient and it will come early.
UgXvibe said:
I got lucky, their website said shipping out 5/29, well.. I have had this phone about a week now.. just be patient and it will come early.
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That's what the site said when I ordered mine on the 9th. I hope I get mine before then. They already billed me!
[/jealous]
I ordered mine online on 5/1 wasn't suppose to ship until 5/14, received it 5/5.
anything changing for people with when you're getting your phones? Anyone order thier phone on the 13th and have any specific information? All Verizon's CSR's keep saying is "6/1 blah blah blah"
I ordered mine on the 14th and its supposed to get here around 6/1 to, so i wouldn't expect it any sooner, but be happy if it comes early
I just opened an email that said mine has shipped. When I checked the tracking number on FedEx, I read they sent it Priority Overnight... but it's not expected to be here until Monday.
I hope it somehow shows up tomorrow so I'll have time to play with it before the work week starts. And wouldn't ya know it, I have a staff meeting on Monday and can't be here to sign for it. haha
Engadget is reporting that Sprint has sold out on their initial stock of EVO's for their stores and online, and likely BestBuy and The Shack.
Great news eh?
Engadget Link
Sprint Link
Every store in Houston sold out within 15 minutes. I was able to convince a best buy employee to give me some poor other guys preorder...
Grims said:
Every store in Houston sold out within 15 minutes. I was able to convince a best buy employee to give me some poor other guys preorder...
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you must have done some pretty serious convincing...
Checked the Sprint link...
Here was the message
"Sorry, this device is so hot we can't keep it on our virtual shelves.
Check back later - more are on their way!"
Man, I just ordered mine yesterday online and it arrived today (free overnight shipping) ...Phew, that was close!
i had called up 3 different sprint stores and this is what i was told
store 1: sold out, will get new shipment either friday or tuesday
store 2: sold out, taking deposit to reserve one (45 people already on list)
store 3: had few in stock (Silver Spring, MD)
ffolkes said:
you must have done some pretty serious convincing...
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Not sure how I did it to be honest. I'm told I come across as very intimidating.. but I was in no way upset, and understanding of the shortage. Next thing I know I see him go to the locked closet...grab one out of the stack and peel someones name off of it..
Grims said:
Not sure how I did it to be honest. I'm told I come across as very intimidating.. but I was in no way upset, and understanding of the shortage. Next thing I know I see him go to the locked closet...grab one out of the stack and peel someones name off of it..
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are you a new customer? maybe thats why
http://forum.xda-developers.com/showthread.php?t=697976
Radio shack is the only place in lower NH i could get on a pre-order list. Comes in Friday
Good thing I ordered mine Sunday.. i received it earlier today!
Here in Ohio no better, Went to best buy with my buddy, was quoted as Evo shippment tomorrow and now it's been moved to a nice lovely ambiguous "sometime from wednesday to friday" Here's hoping sooner rather than later but oh well. Here's hoping we can survive the great evo shortage of 2010! (*side note* kinda regretting not pre-ordering sooner, I was 8 people into the 2nd batch forcing me to wait an extra week. BAH!)
its good news, i just wished they had more accessories on launch day!
Decided to give in and pick one of these up yesterday. Couldnt find one in stock anywhere. This morning I was prepared to call every Radio Shack in the area. The 1st one I called said someone just took themselves off the list and that they had one available. I put my name on it, and picked it up 20 minutes later.
I have 2 friends that got theirs this same way. I did pre order one for my girlfriend though while I was there and she will be getting it on Friday.
I just got mine today and I had to call 8 or so sprint stores to find one in stock, ends up the store I got mine at had 10 in stock still from the first shipment and they had given a lot of their first order of 300 to other area stores. Once I got there it took them about 2 and a half hours to activate the flippin thing, my voice and 4g connected but my 3g never came up, took them forever to sort it out. They actually had to activate two evos to figure the problem out. I got 2 boxes and goodies out of the deal though, I am in the kc area too.
Which Sprint store was this? Im also in the KC area and have a few friends wondering if anyone has them in stock. Sounds like that store may be worth a shot.
argh its sold out online again!! I can't wait any longer!
wakeboarder1335 said:
argh its sold out online again!! I can't wait any longer!
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i ordered mine online last night at 11pm central time and it was available waiting for it to come now ughhhh!!!!! all i have been doing is making lists of apps and what i want to try (been a windows mobile guy since the tilt days currently have a HTC Touch Pro 2 unlocked gotta sell that once my EVO comes in cant wait
Which Sprint store was this? Im also in the KC area and have a few friends wondering if anyone has them in stock. Sounds like that store may be worth a shot.
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I scooped mine up from the studio Sprint store, downtown in the power and light district, like 14th and grand, also I got a call from the Sprint store that I was on a waiting list at and they had one for me, i was number 15 I believe.
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Sent via the XDA Tapatalk App
I ordered mine online on the 7th, and it showed up UPS on the 9th. I couldn't have done better searching around. I say Sprint has come a long way.
spyngamerman said:
i ordered mine online last night at 11pm central time and it was available waiting for it to come now ughhhh!!!!! all i have been doing is making lists of apps and what i want to try (been a windows mobile guy since the tilt days currently have a HTC Touch Pro 2 unlocked gotta sell that once my EVO comes in cant wait
Click to expand...
Click to collapse
I was going to order it online last night and then dumb me second guessed myself and decided to see if i could get lucky in a store today. Now I realize that was a very stupid idea.
how are some of you getting overnight delivery; i placed my order around 12pm PST yesterday and i still haven't received a delivery notification or any updates; it still says waiting in the warehouse for processing; this is annoying me since it's supposed to be overnight delivery
Per my chat this morning:
GeraldC: I have checked on the order details and I can see that yes, your current order is being back ordered. Due to the high demand of the device our inventory isn't able to suffice all order from activations and upgrades. The estimated delivery date is 6 weeks from the date the order was made.
You: wow, will it be better to get it from the store?
GeraldC: That depends on the available inventory on our store, you can head to the nearest store on your location to check if there's available one.
You: when are the stores supposed to get them?
GeraldC: Usually if a store runs out of stock, the estimated delivery date is 6 weeks as well since the device is ordered and coming straight from the manufacturer.
You: Do you know when the stores will begin to receive them?
GeraldC: As of now the information is not made available for us, it would be best if you head to the nearest store so that they can give you specific date based on the day when they have made an order for their inventory.
Take it for what it's worth...
when did you pre-order yours? Mine also says backorder but what's crazy is mine went from pending shipping to backorder.
When was your pre-order date?
---------- Post added at 07:37 AM ---------- Previous post was at 07:35 AM ----------
And what inspired your "chat"? Any indication on your online status that prompted you to call in or just curious?
My pre-order date was the 25th at like 7am.
I couldn't get the system to work the first couple days...didn't pre-order till the 27th... order says processing
Are you sure he/she wasnt talking about the iphone 6?
sic_lic1o1 said:
Are you sure he/she wasnt talking about the iphone 6?
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Yeah, was thinking the same.
Sent from my SM-N900T using XDA Free mobile app
csmits said:
Yeah, was thinking the same.
Sent from my SM-N900T using XDA Free mobile app
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Hope your right. I went to my local t mobile store on Saturday and the rep told me that my note 4 should be delivered on the 16th or 17th. He said he was pretty confident of that. Sidenote.. on my order status page under order history it does say backorder where it use to say pending shipping.....hopefully that's because it is not available yet.
I order mine by 9:06 am that day.
I doubt not many people would want a phone this big + its not an apple.
JDogg5281 said:
Hope your right. I went to my local t mobile store on Saturday and the rep told me that my note 4 should be delivered on the 16th or 17th. He said he was pretty confident of that. Sidenote.. on my order status page under order history it does say backorder where it use to say pending shipping.....hopefully that's because it is not available yet.
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Mine doesn't say backordered, but it really doesn't matter. Their whole system is messed up.
I preordered mine Sept. 27th. Then on Oct. 3rd my status went to being processed and on back order. That's when I did an online chat and I posted the results in the OP. This is for the Note 4.
so when do the stores actually get them? i want to get mine from a store and not online.
fcortes626 said:
so when do the stores actually get them? i want to get mine from a store and not online.
Click to expand...
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Oct 17
Stores get them sometimes a full week before release dates. Sometimes they even do a "soft release" when they have it in stock but not on display. You have to know they have it in stock and request it though and there is no way to know that unless a rep tells you or you are in there asking every day.
I got my vibrant (sgs1) this way.... was in store looking to upgrade from my G1 to a g2... saw someone looking at a vibrant right next to me playing Avatar on it n I was like.. "ummmmmm, what phone is that?" Told it was a vibrant, not officially on sale till the next week but I could get it now if I requested it by name cause they had them in stock and were doing a "soft release".
nice thats next friday. hopefully they dont sell out.
same thing happened last year which is why I just go to the store...usually a small line, but you will get one (this is not the iphone)
their online system is whack
I pre ordered on the 24th, mine says "pending shipment"
Dumb, useless thread is dumb, useless.
DrexelDragon said:
Dumb, useless thread is dumb, useless.
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Dumb, useless comments are dumb, useless.
It is a mess.
Yea, I don't think I'm going to pre-order again in the future, this whole process does seem messy.
For my situation, I have a 4 Year Anniversary so I decided I'd get us a pair of Note 4s. I called the rep and one I was just going to order on my account and the other I was just paying outright for it. Well the rep couldn't process them both at the same time because it triggered some fraud warning. (Oh I was also ordering one of the WiFi calling routers). So after a bit of a hold she came back and said she would have to separate each item and buy them on separate days.
So that day I got the Black one ordered, the next day she called back and got the white one ordered, and finally the 3rd day she called back to order to the WiFi calling router. At that point everything looked great, all orders pending, I was a happy camper (though still wasn't liking the fact that it appears I would get it a couple days after release due to shipping, which after reading the posts here seems like that might be debatable and they might actually arrive early).
Well fast forward a couple days, I was checking the orders cause I'm crazy and impulsive like that and just noticed an update. On my Black N4 and Router they both say 'Pending' still. My White N4 however is now saying backorder! Having a bit of a freakout cause its an anniversary present and timing is critical. And to make matters worse, everyone I seem to talk to says something a bit different and so I've come to the conclusion that nobody really knows. Some say 'Oh our system just says that, but there will be plenty available' or 'I'm sure it will still be sent on time because we haven't had that many orders come in' to 'Oh, yes there has been a very high demand, maybe you can give the one that does make it and yours will just have to wait' or 'The system had a minor glitch and has now been corrected, because of this we now have an update on our stock and thus many orders have been changed accordingly'.
Sooooo yea. Here is keeping my fingers crossed, but just wanted to share that on my account I have two order and one says Pending and the other says Backorder.
Edit: Just to let you know this order process was on 9/24 (black one), 9/25 (white one), 9/26 (router).
I pre ordered by S7 Edge in Gold yesterday(3/3). Is T-Mobile still shipping them out early, or have they stopped that? If they have stopped would I at least get phone on the release day?
OD_Hindu said:
I pre ordered by S7 Edge in Gold yesterday(3/3). Is T-Mobile still shipping them out early, or have they stopped that? If they have stopped would I at least get phone on the release day?
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Likely just depends on how their inventory looks.
Sent from my SM-G935T using Tapatalk
http://explore.t-mobile.com/shipping-dates
I'm wondering what's going to happen with my order from 2/23. They shipped it on 2/29 but thanks to a miscommunication between UPS and T-Mobile it was sent back to T-Mobile after it got as close as 2 miles away from me! Now it's back to T-Mobile and they are re-ordering me a new one since they can't locate the one that was returned. I'm guessing I'll be sent to the back of the line again which is such B.S.
Yes
wpbcubsfan said:
I'm wondering what's going to happen with my order from 2/23. They shipped it on 2/29 but thanks to a miscommunication between UPS and T-Mobile it was sent back to T-Mobile after it got as close as 2 miles away from me! Now it's back to T-Mobile and they are re-ordering me a new one since they can't locate the one that was returned. I'm guessing I'll be sent to the back of the line again which is such B.S.
Click to expand...
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What was the miscommunication between them? Address issue? If I can ask!
galaxy4mylife said:
What was the miscommunication between them? Address issue? If I can ask!
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I was out of town and had a vacation hold via UPS My Choice. For some reason, that triggered an automatic return to T-Mobile's warehouse in Ft. Worth, TX. Despite multiple phone calls w/ both UPS and T-Mobile and being re-assured multiple times, they couldn't get the package sent back to me. They have now placed a new order for me but they put me in the back of the line and claim there's nothing they can do since the phone hasn't been officially released yet. Very very upset with T-Mobile over this as I've been told on separate occasions that I'd receive it tomorrow but most recently was told they have know way of knowing when I'll receive it.
PDXMatt said:
http://explore.t-mobile.com/shipping-dates
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Anyone know if its 4-7 Business Days or 4-7 Calendar Days. I just spoke to 611 and she insisted it was Business Days, which really sucks if true, because I ordered mine on 3-2
stevessvt said:
Anyone know if its 4-7 Business Days or 4-7 Calendar Days. I just spoke to 611 and she insisted it was Business Days, which really sucks if true, because I ordered mine on 3-2
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It's always business days.
king3opobn said:
It's always business days.
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Thats a bummer. They should really put that somewhere then. Its not even in the small print.
I ordered mine on the 4th. It just says processing so I called and before I even said what I was calling for sure said "are you looking for a Samsung s7?"
I guess at this point they are saturated with orders. I guess it's a huge success. Looks like early shipping has run it's course.