Hello all,
Sorry for posting here. This is my first Windows device so I don't really know where to turn for help.
All of a sudden there is a 1 pixel wide vertical green line down my screen. What happened? Is there a way to get rid of this? Do I have to send it in somewhere?
Where on the screen is this line? Have you tried restarting the tablet? If you move the mouse onto the line, does the mouse cover it up or does the line go over the pointer?
If it's just a hardware problem (quite possible from the description) you should be able to get a warranty replacement easily. Just set up the new tablet with the same Windows Live account, re-download your apps and mail (you won't be charged again for apps, of course) and you'll be pretty close to where you left off. If you want to be sure all your data is preserved, though, you might want to back it up first (to external storage or to SkyDrive)
Thanks a lot for your reply. I've tried restarting the tablet, and no luck. The line is about 2 inches from the right side. Moving the mouse onto the line, makes the line go over the mouse. Do you think a display driver uninstall/reinstall would help?
If it is a hardware problem, does one just go to ASUS website and find the service phone number and tell them? I just bought it less than a month ago over ebay (Brand New), does it need to be from a normal store? Sorry for all the questions, please just answer whatever you have time for.
Yeah, that's almost guaranteed to be a hardware problem. Given the way the video driver handles the mouse pointer, it's highly likely the pointer would be drawn over the line if was a software glitch. On the other hand, I'd also expect you to be seeing other display corruption and/or video driver crashes in that case. Meanwhile, thesymptom you describe (perfectly vertical line of a single primary color) is actually a common (by the standards of such things) failure mode of LCD screens.
If it was bought brand new, there should have been warranty info included. In any case, I'd suggest getting in touch with Asus, yes. You might need the tablet's serial number or similar, but even if you don't have actual warranty info it should be covered for at least one year unless there's any sign of external physical damage or anything.
Thank you very much for your help. I'll look into the warrantee info.
If the mouse pointer goes under the line, I strongly believe there is a hardware issue. Might not necessarily be the actual display, but could be a cable connection. Either way, it is definitely covered under warranty.
You have one year from the date of purchase, regardless of where it is purchased from. The RMA process usually takes about 14 business days to complete. If you're located in the US and you haven't already called in for an RMA yet, shoot me an e-mail and I'll see if I can set one up for you. I can be reached at [email protected].
If the device is LESS than a month from the reseller, I would actually contact the reseller first to see if you can get a straight-up exchange. I'm not familiar with the particular eBay seller, but most offer a 30 day return period for defective units. Check with them first about an exchange, and if that isn't possible, contact us for a repair.
fruehling said:
Thanks a lot for your reply. I've tried restarting the tablet, and no luck. The line is about 2 inches from the right side. Moving the mouse onto the line, makes the line go over the mouse. Do you think a display driver uninstall/reinstall would help?
If it is a hardware problem, does one just go to ASUS website and find the service phone number and tell them? I just bought it less than a month ago over ebay (Brand New), does it need to be from a normal store? Sorry for all the questions, please just answer whatever you have time for.
Click to expand...
Click to collapse
fruehling said:
Hello all,
Sorry for posting here. This is my first Windows device so I don't really know where to turn for help.
All of a sudden there is a 1 pixel wide vertical green line down my screen. What happened? Is there a way to get rid of this? Do I have to send it in somewhere?
Click to expand...
Click to collapse
If you are from India, I can help you with stuff. All displays issues are solved in one the service centres near me.
Related
I think this information might be useful for lots of people.
The question is: What problems should we look for when wanting to buy a second hand hermes, and how to look for them?
Everyone who's had problems with herms or knows about them should give an oppinion.thanks
Watch out for:
High frequent tone, ONLY when the display is on. Very annoying.
My phone has been to the shop for 3 times. Now I have got a new phone!
But I miss my HTC......
i had that one too, on the day i bought the 2nd hand tytn. changed the radio and rom and it went away. then the battery started heating, but i don't know if it heated before too
1). turn device on if you can.
2) sceen alignment and whitescreen - some people have the whitescreen problem, to see if it could be in yours(one type anyway) run your finger down to the bottom right at the side lcd screen (not on the screen, the casing) til you are about 2/3 of the way down from the top. lightly increase pressure and see if it starts going white. Please note this is a specific type of whitescreen which can be fixed BUT will have the warranty voided to do so. Try running a screen alignment (ask if FTouch flo is on the phone & active as this will stop this working and require a soft reset to fix)
2). test the buttons usually the bottom buttons ie. hotkeys, answer/hangup. but dont forget to check out the slideout keyboard too.
3). check to see if the battery gets hot or if there are any "hot spots" on the case. this indicates problems too. there may be a short somewhere on the hermes that is draining power REALLY quickly or may be affecting if power gets to where its needed.
4). soft reset and check if "no GSM" flashes up in the loading stage as this shows its a brick with a corrupted radio rom. this may be fixable but for me personally it would be bought only for parts (and would have to be cheap).
This is what I'd do as it is fairly quick BUT ths works only if you can see the device before you buy it otherwise you may be in for a nasty surprise.
Hope this helps...
hostedrage said:
The question is: What problems should we look for when wanting to buy a second hand hermes, and how to look for them?
Click to expand...
Click to collapse
While it's not exactly a problem, it could be a warning that problems may happen in the future.
Check the stickers under the battery, make sure the VOID sticker is intact and the (at least mine had one) reflective sticker is also intact.
Check the model and IMEI listed on the sticker, then compare it to the model and IMEI listed under the Identity tab in Device Information (Start -> Settings -> System -> Identity tab). This could give away someone trying to sell a HERM100 model as a new HERM200 (and asking a higher price), or a phone that may have been dropped and damaged. Also check the call duration tab if it's being sold as 'low use' (true, this can be cleared, but it's not exactly a couple of taps to do it).
At the very least, this could save the buyer some dosh and expose the seller as the potentially slimy person they are.
White screen mda vario 2
Hi,
I have purchased a mda vario 2, last november, with only 3 months waranty, now I`m having problems.
I have had my screen going white, some times if I go into landscape mode or turn the light on and off by means of pressing the power buton quickly the screen comes back, then the screen sometimes goes all blurry.
Now the phone wont come back on at all, all I get is this white screen, the screen lights up but just a white screen, nothing else.
So I bought a new screen from E-Bay and I connected it up to my phone but I get the same, the screen lights up, same old white screen.
Nothing else, If anyone knows what this problem is I would be very grateful.
It was a shop I brought the screen from off of E-Bay, I asked prior to purchasing this screen if it would be compatible with my phone and they told me that it was.
Many Thanks for any help, ideas what this could be.
Roy2008,
Not nice of you to hijack someone else's thread.
Anyway, read the following thread for information: http://forum.xda-developers.com/showthread.php?t=321163
li-ion have a limited number of hours before it dies i would check batt time of cause thats kinda problematic to test
I appologize if I hijacked someone else`s thread.
As I am new to this site I thought that you just use it like you do in a chat room.
I guess I was wrong, I`ll try to figure out how you use this site without annoying anyone.
My Appologies.
Anyways, Thankyou for your help, and for the hijacking part.
thinking of buying a hermes
I've been reading through out the forums because I am seriously thinking of buying this phone, a second-hand because I can't afford a brand new one. I'm a bit worried about the Whitescreen and D-pad failures thread, it seems it's the usual or maybe common problem of this model. So I have some questions before I do get this model.
-How would I know if the phone has been opened for repairs?
because I read here that you need to open the phone to fix the whitescreen prob.
-Do I look for one that has FTouch flo to check the screen alignment?
is there any other way to do this just in case the phone doesn't have one installed.
-How long does the battery last if you only use it for texting, wifi and making short calls? Also about the battery heating up, does it mean while it's idle? Is it sometimes normal for batteries to heat/warm up?
-ultramag69
sceen alignment and whitescreen - some people have the whitescreen problem, to see if it could be in yours(one type anyway) run your finger down to the bottom right at the side lcd screen (not on the screen, the casing) til you are about 2/3 of the way down from the top. lightly increase pressure and see if it starts going white. Please note this is a specific type of whitescreen which can be fixed BUT will have the warranty voided to do so
Are there other more ways to check if symptoms of whitescreen is present? I'd really like to be thorough because I'm pretty sure the ones that I can afford would not have any warranty anymore.
The ff. are the things I think I should do to make sure the phone is in good condition:
Make a call
Send SMS
Try wifi
Use the camera
Check all keys/buttons on the front, sides and dpad if all working
Bluetooth
Try a memory card
Pls. advice me if I've forgotten anything else.
I'm actually choosing between Hermes and HTC Elf, I'm leaning more to the Hermes because of the Dpad and it's slightly cheaper than the Elf.
Thanks in advance!
Also check the external speaker, I have four that I tweak, and two had loose speaker connections(made a good deal for me). It's an easy fix, I got the tool at radio shack. BTW these units are out of warranty.
Ok I'll add that.
Anything else?
Essentially a good indication of a possible whitescreen issue is the buttons on the front not working.
To check to see if its been opened look under battery as jdc said, theres a small white sticker over a screw on the right hand side thats says Void if removed, If can see a screw under the flash LED, then its been opened.
Cheers...
Hello, I will start by saying despite my aged condition i have only recently (in the last week) been seduced to the ownership of any sort of mobile phone. I have one that works fine. But in my investigations a friend offered and gave me a XDA exec (O2) mainly to stop me moaning about the silly way text messages are entered with out a Qwerty keyboard. Unfortunately the phone seem to be dead. Or at least in a coma (as it has some life signs).
The symptoms are, White screen, not much else, odd times my eight year old got the keyboard lights on and thats about it, plain white screen. I have investigated the net for answers and tried. Reset (power, back light and reset), taking out battery and replacing, taking out the battery over night, i investigated 02's web site which i found of very little help, the user manual there etc presupposes some sort of information on the screen ! I seized on the idea that a Rom Upgrade might help but all links to that i have found are dead.
I installed Activcync to my PC and the phone syncs up allowing me to see that there is indeed things on it the windows files etc. Which gave me hope that it isn't totally dead.
So any suggestions? can i do anything with this impressive looking paperweight?
Hi,
From your description I would say you have a hardware fault regarding your screen.
Either the cable is broken, not correctly connected or the LCD itself has a defect.
What let's me conclude that is:
- you say you will get a white screen: this means the backlight is working
- you say ActiveSync will recognize the phone and you can browse its contents: this means that the device is working (except for the screen) and that it is not like stuck in the bootloader, or so
- you say your daughter managed to get the keyboard lights on: this means they are working... this, by the way, only happens when the device is in the dark and thats probably why you did not manage to do it yourself
From now, your options are:
- sell the device as broken and get up to 100 Euro on eBay for it
- buy a working Universal at eBay, at prices starting at 140 Euro (better condition will cost more)
or
- get the PDF that explains how to disassemble the device
- check if all cables are properly connected
- check if there is something you can (and know howto) repair
and eventualy
- buy a new display, which will cost 100 Euro or more
So to tell the truth, the easiest option is to actually sell the phone as broken and get a second hand one, which is not broken...
Or get a second hand one (not broken) and keep yours for spare parts.
Cheers,
vma
ah thank you for the step by step reasoning there, i have to agree...
I don't want to sell it, it was given to me and if i cant get it going i'd rather pass it on in the same way.
I will look for the pdf and see if i can confidently have a look inside... many thanks.
A small investigation inside reveals no obviously loose cabled etc.. Oh well!
again many thanks.
I've passed it on to someone who is more electronically knowledgeable than me, i hope he can get it going and use it...
Ok, I have done some searching and I am still not sure of the answer to my question.
I have a HERM 100. I broke the screen on accident, but it was having the WSOD problem anyway. I still love the phone and I am trying to fix it.
First question is I have the screen with the P/N HTC60H00037-01M. I have looked several places on ebay, and the only ones I can find selling this exact screen are almost 2 times as expensive. Most if not all the others are saying this screen will work HTC60H00037-00M
Here are the links
The cheaper one with -00M on the end in one of the pictures.
The more expensive one with the EXACT same number as my screen in the pic.
Will the cheaper one work in my phone or is there a real difference between the two screens.
Oh, and does anyone know the best way to get a chip reflowed? I have been watching and reading the WSOD thread, and the only option that seems to fix the problem permanently. I am not able to do this myself I don't think, but if anyone has a surefire way to do this at home I am willing to listen, I just want my favorite phone back.
Chris
5.8LImportEater said:
Ok, I have done some searching and I am still not sure of the answer to my question.
I have a HERM 100. I broke the screen on accident, but it was having the WSOD problem anyway. I still love the phone and I am trying to fix it.
First question is I have the screen with the P/N HTC60H00037-01M. I have looked several places on ebay, and the only ones I can find selling this exact screen are almost 2 times as expensive. Most if not all the others are saying this screen will work HTC60H00037-00M
Here are the links
The cheaper one with -00M on the end in one of the pictures.
The more expensive one with the EXACT same number as my screen in the pic.
Will the cheaper one work in my phone or is there a real difference between the two screens.
Oh, and does anyone know the best way to get a chip reflowed? I have been watching and reading the WSOD thread, and the only option that seems to fix the problem permanently. I am not able to do this myself I don't think, but if anyone has a surefire way to do this at home I am willing to listen, I just want my favorite phone back.
Chris
Click to expand...
Click to collapse
Well at least they are both made by Toppoly and that is the crucial thing because different manufacturers use different digitizer circuits:
http://forum.xda-developers.com/showpost.php?p=3372952&postcount=4
NB - This link is for reference only it was written for another Hermes owner who had bought a Hitachi part.
So I think you should be ok with the cheaper one - but I wouldn't put a 100% guarantee on that. (My understanding is that it should be ok though).
Obviously buy from a company that has put in writing that it works ok - just in case a return is needed.
Regarding reflowing the chip. You can experiment with an oven (though I wouldn't like to guess the temp or length of time) - and remove the plastic layer from the keys side. To be honest though, I'd look for a part on ebay or a device being parted out here - because if you try the oven method, you'll probably need a new part anyway
Mike
Ok, I got the cheaper one, and put the phone together. I am having a small problem. I think it is related to the WSOD issue now. After replacing it I put the phone together and it was working but the screen was very white. There were colors and objects on it but they were very hard to see, you had to look from an angle. After charging it a while and working with it (and thinking I screwed up again) I got the screen to work with some pressure on the right side. I am thinking that is the connection for the screen that you almost bend backwards. I am going to re examine that, and look locally for someone who will reflow my chip. This must be the problem.
At first I was not sure but now I have finally gotten a few minutes of non WSOD use out of it, so indeed the cheaper one WILL work.
Again, thanks mike, you are the man. I am certain I can find a dunked 8525 that will allow me to get my WSOD issue fixed.
-to sum up, the cheaper screen WILL work! good times.
Chris
Once upon a time when I woke up with a bad mood, I threw my phone away to stop the alarm.. Since that moment my I/O button which is on top of the phone (the one you switch the LCD's blacklight on and off) is hard to push.
The 'clicking-system' is (I think) dented in, and from the surface it actually looks like that too. It still works though, but you have to press really hard.
I asked at the local phone shop what my invoice would look like if I have it repaired by them and I found out it would be better to do it myself.
The problem is that although all the parts which are available on internet, this button is really hard to get. I can;t even find it on eBay (maybe I just search the wrong way).
Does anyone know where to get this, and if it hard to solder it (if needed)?
I am located in The Netherlands, so I prefer something that SHIPS to NL.
I found this (https://www.gsm4world.us/htc-touch-...lex-cable-lcd-key-ear-repair-d-02961_405.html) but I don't know if it will do the job.
Thank in advance guys!
Does anyone know?
gsm4world.us has almost full line of parts for the fuze/tp
Sorry I can't be of more use, but some searching on eBay will show that you can get the same part as on GSM4World a bit cheaper:
http://cgi.ebay.co.uk/HTC-TOUCH-PRO...Accessories?hash=item1c0ce8e08a#ht_2173wt_939
Edit: Actually, I'm not convinced that the part you suggested is the one you need. I think you should hold off buying anything until someone can tell you for certain which is best.
Power button
ewaldvk said:
Once upon a time when I woke up with a bad mood, I threw my phone away to stop the alarm.. Since that moment my I/O button which is on top of the phone (the one you switch the LCD's blacklight on and off) is hard to push.
The 'clicking-system' is (I think) dented in, and from the surface it actually looks like that too. It still works though, but you have to press really hard.
I asked at the local phone shop what my invoice would look like if I have it repaired by them and I found out it would be better to do it myself.
The problem is that although all the parts which are available on internet, this button is really hard to get. I can;t even find it on eBay (maybe I just search the wrong way).
Does anyone know where to get this, and if it hard to solder it (if needed)?
I am located in The Netherlands, so I prefer something that SHIPS to NL.
I found this (https://www.gsm4world.us/htc-touch-...lex-cable-lcd-key-ear-repair-d-02961_405.html) but I don't know if it will do the job.
Thank in advance guys!
Click to expand...
Click to collapse
Hi, Recently my Touch pro's motherboard gone dead.
Like yours HTC service center gave me estimate equal of new device so i listed parts to help others.
If your device is still facing the same problem please PM me with problem & picture, it will help us to decide which part you actually need.
The link posted by you is whole switching system, but i believe you just need plastic part of power button
So my awesome Venue Pro with an already sketchy battery is giving me trouble.
It has only happened lately. I'll turn on the phone from standby in order to, well, use the phone. But 95% of the time, the screen will within a split second go black, showing nothing on it. Funny thing is, every key works and illuminates and you can even interact with the touchscreen as I noticed it made sounds previously when I just started moving my finger along the screen, same with powering it back on when it likes to actually show what's on the screen and it'll be on a totally different app or screen itself.
Because I bought it on eBay, Dell, very ignorantly, is refusing to even deal with me in regards to warranty despite the phone being manufactured this year, so I'm hooped for sending it in at all for repairs.
If the touchscreen technically "works", then what could be the problem?
Thanks for your help, guys.
You might want to google something like "dell ownership transfer." Seems to me there was a way to transfer the original warranty term to another person. If you can get in contact with your ebay seller, he may be able to help you out.
Short of replacement, I say the first thing you should try is opening it up and making sure all the cables are connected internally.
http://forum.xda-developers.com/showthread.php?t=1297315
The next step will either be re-flashing the original stock 7.0.7004 rom in hopes that it's a software problem (unlikely if you ask me,) or ordering another DVP off ebay and swapping parts until you have diagnosed the problem.
That's the issue- My eBay dealer didn't actually buy the phone himself. He took them as a donation for his not-for-profit business so the proof of ownership is pretty much MIA.
I'm starting to believe the backlight is failing or something close to that. Possibly due to the slider being used? Not any more often than someone else would use it, though. I looked at the disassembly guide and it's something nearly impossible with my lack of tools or understanding.
I'm pretty much hooped then?
Wow, shady. I bet he took advantage of and offer like this and then just sold the phone for profit.
http://forums.techsoup.org/cs/commu...ected-with-donated-smartphones-from-dell.aspx
I can't think of any other ideas personally. Selling it off for parts seems to me like the best course. If you decide to do this, you should wipe your phone with a soft reset as you normally would when selling this phone (in settings > about > more > reset my phone.) If what you're experiencing is a software problem (which, again, I very much doubt) this might fix it. If not, your personal data is gone, and you're ready to sell it.
You may want to let the other forum members weigh in on this, but I don't think there's going to be an easy fix that doesn't involve disassembly.
I have attempted a reset + restore and whatnot, so most likely it would be a disassembly issue then.
The issue with me taking it apart would be that I'd probably do more damage that way lol.