T-Mobile service question - Nexus 4 Q&A, Help & Troubleshooting

Seems my phone drops to 3g but when it says its 3g no data transfers when it says h or h+ it transfers data
Sent from my Nexus 4 using xda premium

You probably just have ****e service. Restart your phone and see if that clears out your problems.

When not in use, the radio switches from HSPA to UMTS in order to save power. All UMTS/HSPA devices do this, but stock Android devices like the Nexus 4 actually show this transition as a change from H(+) to 3G, instead of hiding it like most handsets which simply continue displaying 4G on the status bar. H(+) will show back up when you start using data and the radio ramps back up from UMTS to HSPA/HSPA+ in order to deliver your data more quickly.
This is standard behavior, unless you're actually having trouble using data, which is a whole different issue.

Seems like it stays on 3g when I need it sometimes. Is there a tweak to quicken then switch. Sometime t takes like ten seconds to swticj
Sent from my Nexus 4 using xda premium

This service is horrible. I hate to leave this phone but this sucks. T-Mobile must have no roaming agreements set up
Sent from my Nexus 4 using xda premium

paniro187 said:
This service is horrible. I hate to leave this phone but this sucks. T-Mobile must have no roaming agreements set up
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Are you on their prepaid? if so, then you don't have the roaming agreements hence the bad coverage.

big gulps huh? said:
Are you on their prepaid? if so, then you don't have the roaming agreements hence the bad coverage.
Click to expand...
Click to collapse
No I'm in the 50+20 plan with family.
Sent from my Nexus 4 using xda premium

Related

[Q] t-mobile nexus 4 wont hold hspa+

Just got my nexus 4 yesterday. Love it. But the phone is jumping wildly between 3g and hspa+ in a service area that my note 2 had no trouble holding a 4g signal. wondering if this is a Sim card issue, or if anyone else is having similar problems?
Yes, that is how its supposed to work. Carrier branded phone just don't show the change in the status bar. It is functioning the exact same way.
Nothing to worry about.
Just a heads up, the N4 doesn't show a H+ logo but just the H.
Dial *#*#4636#*#* and make sure your network says HSPAP
Sent from my Nexus 4 using xda app-developers app
It's jumping between hspap and umts. Driving me nuts!
It will only switch to HSPAP when needed otherwise it will stay on umts in order to save battery life. No worries this is normal
Sent from my Nexus 4 using xda app-developers app
Budo said:
It's jumping between hspap and umts. Driving me nuts!
Click to expand...
Click to collapse
Your note 2 is doing the exact same thing. All gsm phones do this. It idles on 3g and when data is called it switches to hspa.
Sent from my Nexus 4 using xda premium
T-Mobile makes the icon for both UMTS and HSPA+ the same icon that's why do you not see it change. Google makes the icons the way the network mode is.
That makes sense! Thanks so much for the help.

HSPA to HSPA+ problems

Hey all, I know that switching from 3g to HSPA+ on the T-Mobile network Is intentional, but almost all the time between my pushing a button to send data and the device switching to HSPA+ there is usually a 20 to 30 second delay which isn't acceptable. Sometimes it doesn't even switch or when it switches no data is transmitted, which sucks if you are trying to use sip calling (VoIP), it ends up in a dropped call or about a minute of waiting before the call is actually answered. Does anyone have any solution for this or experience the same thing?
(Even now I can't post this because it won't switch... with full signal bars!)
Sent from my Nexus 4 using xda app-developers app
My nexus 4 sometime does this, with full bar and the network showing HSPA+, it will take a minute or so to load a page. Even when speedtest show over 10Mb. Other time it usually work fine with the 3-5 second delay while it switch to HSPA+. I test my brother tmobile s3 side by side with my and his webpage load faster then my while my network switch from 3g to HSPA+.
Tenji7 said:
My nexus 4 sometime does this, with full bar and the network showing HSPA+, it will take a minute or so to load a page. Even when speedtest show over 10Mb. Other time it usually work fine with the 3-5 second delay while it switch to HSPA+. I test my brother tmobile s3 side by side with my and his webpage load faster then my while my network switch from 3g to HSPA+.
Click to expand...
Click to collapse
I'm guessing none cares enough to answer. Or we're alone in our own world.
Sent from my Nexus 4 using xda app-developers app
Fast dormancy is something that T-Mobile uses as a form of network management and also as a "battery saver". This is what your experiencing when your phone switches to UMTS (3G) when the data connection goes dormant.
Sent from my Nexus 4 using xda premium
I've had the delayed switch intermittently from every phone I've had on T-Mobile. It will come and go.
I chalk it up to a network issue and not a device issue.
Sent from my Nexus 7 using xda premium
Thanks for your answers guys, I understand it is how T-Mobile has configured their network. My only gripe is that sometimes it takes about a whole minute to switch. Thanks again.
Sent from my Nexus 4 using xda app-developers app

Slowest Data Speeds on my Nexus 4

I have T-Mobile 30$ Prepaid plan with 5gb 4g data and then 3g unlimited plus 100 minutes. I have a download speed and upload speed of 100kb- 200kb. No idea why. I got higher scores on my Nexus One. coverage is perfect in my area. Is it my APN settings? I set it to IPV4/IPV6? Any help:laugh:
iTzTrevor said:
I have T-Mobile 30$ Prepaid plan with 5gb 4g data and then 3g unlimited plus 100 minutes. I have a download speed and upload speed of 100kb- 200kb. No idea why. I got higher scores on my Nexus One. coverage is perfect in my area. Is it my APN settings? I set it to IPV4/IPV6? Any help:laugh:
Click to expand...
Click to collapse
i've had this problem. you can check your apn settings here. but when i talked to customer support they pretty much told me if that's the speed it i get then they can't do anything about it. so if anyone else has any more info that'd be cool. :good:
Maybe u getting throttled?
Sent from my Nexus 4 using xda premium
Sent from my Nexus 4 using xda app-developers app
I love my data speeds on T-Mobile monthly 4G...T-Mobile 3G is slow are you sure you can't get H (4G) in your area. Tmobile's 4G will actually only come on when data is being used. So I suggest browse the web for a little bit and when you see H come on then run a speedtest. But the phone idols at 3G and I didn't have to mess with any APN settings.
Edit: I am on the 70 dollar plan unlimited everything and no throttling.
No that's impossible... I only used 500mb so far...and I have a payment due in three days. I have H all the time. My iPhone 4 gets faster speeds...and that's stuck on 3G
Sent from my Nexus 4 using xda app-developers app
Any help you guys? It's impossible that's mine is this slow if my nexus is faster
Sent from my Nexus 4 using xda app-developers app
What speeds were you getting with your Nexus One? And have you tested your WIFI speeds on your N4 are normal as you expect them to be?
8_8 said:
What speeds were you getting with your Nexus One? And have you tested your WIFI speeds on your N4 are normal as you expect them to be?
Click to expand...
Click to collapse
Yeah they are. I got like 3-4 mpbs on my Nexus One as well as my iPhone 4. My Nexus 4 gets 200-300KB 3-5 bars H icon. I get my usual 15 mpbs on wifi so it cant be the radio on the phone..
is there a HSPA+ option that we could turn on and off. or is it when there is HSPA+ it automatically connect.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
You can enter *#*#4636#*#* and change to WCDMA to GSM auto. See if that works. I have a nexus 4 and a contract plan with t mobile and I have HORRIBLE speeds. But yet good reception? Here's my screen shot
Look full bars and H
Sent from my Nexus 4 using xda premium
This is FULL reception. I know its tmobile because I get 12.00 Mbps for about 5min / 4 times a day, if I'm lucky
Have you tried calling tmobile?
Sent from my Nexus 4 using xda premium
Even after a month i still have these issues. Is this a defect on the Nexus 4? I've had three replacements and it still persists.
iTzTrevor said:
Even after a month i still have these issues. Is this a defect on the Nexus 4? I've had three replacements and it still persists.
Click to expand...
Click to collapse
Have you tried a new SIM card?
Sent from my Nexus 4 using Tapatalk 2
Opentang said:
Have you tried a new SIM card?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
No but what would that do xD?
Confirming that I'm having the same problem, on at&t. My Nexus 4 gets terrible speeds compared to my 850 Mhz Nexus One and my One S. Same SIM and APN on all of them.
It's also ridiculously slow to switch the data connection on (read: to show H+ in the status bar or start showing the up and down arrows.

Having network issue with octa version, any help?

My provider only uses HSPA +/LTE, the phone always downgrades to hspa (non +) and sometimes 3g which my provider doesn't support so I loose my data connection and it sometimes takes a really long time for it to go back to the proper hspa+ that I need it to use all the time. Anybody knows if I can somehow force the phone to use hspa+ 100% of the time?
Thanks
Sent from my SM-N900 using XDA Premium 4 mobile app
Switch to HSPA+ only mode. Probably wont work with phone calls unless you VOIP.
How??
Sent from my SM-N900 using XDA Premium 4 mobile app
nakedtime said:
Switch to HSPA+ only mode. Probably wont work with phone calls unless you VOIP.
Click to expand...
Click to collapse
You must be mixing up HSPA+ with LTE. I don't think there's a way to choose between HSPA/HSPA+/UMTS, they're all considered 3G or WCDMA (unless you're in Canada.. carriers lie here, those networks shown as 4G are actually 3G)
Sent from my SM-N900W8
Well when my phone shows 3g or hspa I cant get anything to load online, it will stay on this mode for a while sometimes and then as soon as the phone shows hspa+ everything loads perfect. Every othere phone I have bought from Bell mobility in canada show hspa+ all the time.
Sent from my SM-N900 using XDA Premium 4 mobile app
I also had an unlocked Note 2 with exynos processor that did the same thing.
Sent from my SM-N900 using XDA Premium 4 mobile app
Gunner86 said:
Well when my phone shows 3g or hspa I cant get anything to load online, it will stay on this mode for a while sometimes and then as soon as the phone shows hspa+ everything loads perfect. Every othere phone I have bought from Bell mobility in canada show hspa+ all the time.
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I just tried making a call with my Note 3 (S800) and it was able to make a call on HSPA+ on TELUS. I think either your location doesn't have good HSPA+ signal / it's overloaded or there's a problem with the phone, does it support all the 3G frequencies Bell uses?
Sent from my SM-N900W8
yulet said:
You must be mixing up HSPA+ with LTE. I don't think there's a way to choose between HSPA/HSPA+/UMTS, they're all considered 3G or WCDMA (unless you're in Canada.. carriers lie here, those networks shown as 4G are actually 3G)
Sent from my SM-N900W8
Click to expand...
Click to collapse
The N9000 doesnt have any LTE radios.
nakedtime said:
The N9000 doesnt have any LTE radios.
Click to expand...
Click to collapse
I know, you said "switch to HSPA+ only but you may not be able to make calls." You can switch to LTE only and you will not be able to make calls. You can make calls on HSPA+.
Sent from my SM-N900W8
Gunner86 said:
How??
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
call #9090#.
Will bring up configuration menu.
Should be tons of radio mode options. One should be HSPA+ only.
Must be the wrong code, *9090* doesn't do anything and *#9090# brings me to a service menu which has no radio settings
Sent from my SM-N900 using XDA Premium 4 mobile app
Bell mobility uses "UMTS/HSPA compatible on 850 and 1900 MHz bands" which is supported by the note 3, I just dont get why both my unlocked exynos note 2 (got rid of it 1 month after I bought it because of this problem) and also the exynos note 3 have this problem on bell mobility in canada.....
Sent from my SM-N900 using XDA Premium 4 mobile app
Gunner86 said:
Must be the wrong code, *9090* doesn't do anything and *#9090# brings me to a service menu which has no radio settings
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You can always edit data retry to a smaller number in your build.prop.
"ro.telephony.default_network" is the build.prop entry for which default network you're on. You could figure out which one of those corresponds to HSPA+ (probably through trial and error).
**edit
Oh, you may just have to flash a new modem then O.0
My N9005 is missing quite a few radios at the moment as well.
Wish I could do all of that lol
Sent from my SM-N900 using XDA Premium 4 mobile app
Any other idea's?
Sent from my SM-N900 using XDA Premium 4 mobile app
Maybe there is sime kind of problem with your sim and/or phone...
I'm with Virgin (owned by Bell and same network). My device is switching between 3G and HSPA+... And it's working perfectly fine.
Sent from my SM-N900 with Tapatalk
see if this works:
Settings > More Networks (under connections) > Mobile Networks > Network Mode = choose the option which you like and see if it works.
heads up, even with settings forced from here my network sometimes fluctuates.

Question about 4g

Simple question. Sometimes my phone says 4G and it seems at that time the data speeds are slow and sometimes it says 4G LTE and the speeds are normal. So my question is what are the differences? The reason why I ask is because I don't move around and the signal keeps changing between the two both with full signals.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
I believe when it says 4g it is referring to hspa, which is technically 4g but not as fast as LTE. It all depends which kind of carrier your ROM is for. On the international ROM '4g' refers to LTE and on my Fido GS4 it just says LTE. I might not have clearly answered your question but I hope I shed some light to it. Try doing speed tests to gauge which one is which.
Sent from my GT-I9505G using xda app-developers app
Maknora said:
Simple question. Sometimes my phone says 4G and it seems at that time the data speeds are slow and sometimes it says 4G LTE and the speeds are normal. So my question is what are the differences? The reason why I ask is because I don't move around and the signal keeps changing between the two both with full signals.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Lte is faster as you already know. 4g is att way disquising hspa+. Which is like 3g. I think you live in an area with weak lte coverage is why its switching back and forth.
Ah that explains it. I did not know 4G meant 3g on att but it makes sense now. I just think I need a new sim card.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Categories

Resources