HSPA to HSPA+ problems - Nexus 4 Q&A, Help & Troubleshooting

Hey all, I know that switching from 3g to HSPA+ on the T-Mobile network Is intentional, but almost all the time between my pushing a button to send data and the device switching to HSPA+ there is usually a 20 to 30 second delay which isn't acceptable. Sometimes it doesn't even switch or when it switches no data is transmitted, which sucks if you are trying to use sip calling (VoIP), it ends up in a dropped call or about a minute of waiting before the call is actually answered. Does anyone have any solution for this or experience the same thing?
(Even now I can't post this because it won't switch... with full signal bars!)
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My nexus 4 sometime does this, with full bar and the network showing HSPA+, it will take a minute or so to load a page. Even when speedtest show over 10Mb. Other time it usually work fine with the 3-5 second delay while it switch to HSPA+. I test my brother tmobile s3 side by side with my and his webpage load faster then my while my network switch from 3g to HSPA+.

Tenji7 said:
My nexus 4 sometime does this, with full bar and the network showing HSPA+, it will take a minute or so to load a page. Even when speedtest show over 10Mb. Other time it usually work fine with the 3-5 second delay while it switch to HSPA+. I test my brother tmobile s3 side by side with my and his webpage load faster then my while my network switch from 3g to HSPA+.
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I'm guessing none cares enough to answer. Or we're alone in our own world.
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Fast dormancy is something that T-Mobile uses as a form of network management and also as a "battery saver". This is what your experiencing when your phone switches to UMTS (3G) when the data connection goes dormant.
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I've had the delayed switch intermittently from every phone I've had on T-Mobile. It will come and go.
I chalk it up to a network issue and not a device issue.
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Thanks for your answers guys, I understand it is how T-Mobile has configured their network. My only gripe is that sometimes it takes about a whole minute to switch. Thanks again.
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Related

[Q] t-mobile nexus 4 wont hold hspa+

Just got my nexus 4 yesterday. Love it. But the phone is jumping wildly between 3g and hspa+ in a service area that my note 2 had no trouble holding a 4g signal. wondering if this is a Sim card issue, or if anyone else is having similar problems?
Yes, that is how its supposed to work. Carrier branded phone just don't show the change in the status bar. It is functioning the exact same way.
Nothing to worry about.
Just a heads up, the N4 doesn't show a H+ logo but just the H.
Dial *#*#4636#*#* and make sure your network says HSPAP
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It's jumping between hspap and umts. Driving me nuts!
It will only switch to HSPAP when needed otherwise it will stay on umts in order to save battery life. No worries this is normal
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Budo said:
It's jumping between hspap and umts. Driving me nuts!
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Your note 2 is doing the exact same thing. All gsm phones do this. It idles on 3g and when data is called it switches to hspa.
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T-Mobile makes the icon for both UMTS and HSPA+ the same icon that's why do you not see it change. Google makes the icons the way the network mode is.
That makes sense! Thanks so much for the help.

Hspa+ problem

Hey guys, got my nexus 4 a couple of days ago coming from a galaxy s3, and I notice that I never get h+ like I used to do on my s3,it only gets to H, and the Internet speed of course is slower than it I was on my s3, I'm spending time in the same places I spent before but the speed isn't quite as good, I asume it's because it's only getting Hspa but not hspa+, any idea of why is this happening? Thanks in advance
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What ROM are you on?
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Depending what ROM you're using. Certain ROMs cant distinguish the difference between H and H+ on the status bar. However, you can manually check via Settings -> About Phone for HSPA+.
I'm using the stock rom, not rooted, I checked and it says HSPA:10 never days HSPA+
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The Nexus 4 is a HSDPA+42 device so you should get similar speeds as the S3 or even better with the Nexus 4 (unless you are talking about the LTE variant on a LTE network ). I don't think the S3 in general EVER showed HSPA+ as those stock devices always showed "3G" or "4G" or "4GLTE"
What kinda difference as we talking here anyways? 10Mbps or 1Mbps? Somewhere in between?
When it's saying HSPA:10 that's only HSPA and when it's idling. When you are actively using data it will show HSPA+:15 which is HSPA+ (21Mbps or 42Mbps depending on your carrier).
The s3 was the international, I'm not from the us, and I haven't measured the speed but I feel that it takes longer to load stuff, and it never shows h+ on top, only H :s, maybe it has something to do with the band of the carrier?
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LRC1710 said:
The s3 was the international, I'm not from the us, and I haven't measured the speed but I feel that it takes longer to load stuff, and it never shows h+ on top, only H :s, maybe it has something to do with the band of the carrier?
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Like the guy above said, check manually in about phone>status to see if you're getting H+ (when you're doing something that needs internet). Also try doing a speed test with both phones and see if the results are the same or similar.
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Well I started downloading and app and it said HSPA+:15, but it's weird that it dent say it on top, either way I feel the speed is slower than it was on the s3, I will test it when I get home to see what's going on... But it is DEFINETELY not faster
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Slowest Data Speeds on my Nexus 4

I have T-Mobile 30$ Prepaid plan with 5gb 4g data and then 3g unlimited plus 100 minutes. I have a download speed and upload speed of 100kb- 200kb. No idea why. I got higher scores on my Nexus One. coverage is perfect in my area. Is it my APN settings? I set it to IPV4/IPV6? Any help:laugh:
iTzTrevor said:
I have T-Mobile 30$ Prepaid plan with 5gb 4g data and then 3g unlimited plus 100 minutes. I have a download speed and upload speed of 100kb- 200kb. No idea why. I got higher scores on my Nexus One. coverage is perfect in my area. Is it my APN settings? I set it to IPV4/IPV6? Any help:laugh:
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i've had this problem. you can check your apn settings here. but when i talked to customer support they pretty much told me if that's the speed it i get then they can't do anything about it. so if anyone else has any more info that'd be cool. :good:
Maybe u getting throttled?
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I love my data speeds on T-Mobile monthly 4G...T-Mobile 3G is slow are you sure you can't get H (4G) in your area. Tmobile's 4G will actually only come on when data is being used. So I suggest browse the web for a little bit and when you see H come on then run a speedtest. But the phone idols at 3G and I didn't have to mess with any APN settings.
Edit: I am on the 70 dollar plan unlimited everything and no throttling.
No that's impossible... I only used 500mb so far...and I have a payment due in three days. I have H all the time. My iPhone 4 gets faster speeds...and that's stuck on 3G
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Any help you guys? It's impossible that's mine is this slow if my nexus is faster
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What speeds were you getting with your Nexus One? And have you tested your WIFI speeds on your N4 are normal as you expect them to be?
8_8 said:
What speeds were you getting with your Nexus One? And have you tested your WIFI speeds on your N4 are normal as you expect them to be?
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Yeah they are. I got like 3-4 mpbs on my Nexus One as well as my iPhone 4. My Nexus 4 gets 200-300KB 3-5 bars H icon. I get my usual 15 mpbs on wifi so it cant be the radio on the phone..
is there a HSPA+ option that we could turn on and off. or is it when there is HSPA+ it automatically connect.
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You can enter *#*#4636#*#* and change to WCDMA to GSM auto. See if that works. I have a nexus 4 and a contract plan with t mobile and I have HORRIBLE speeds. But yet good reception? Here's my screen shot
Look full bars and H
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This is FULL reception. I know its tmobile because I get 12.00 Mbps for about 5min / 4 times a day, if I'm lucky
Have you tried calling tmobile?
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Even after a month i still have these issues. Is this a defect on the Nexus 4? I've had three replacements and it still persists.
iTzTrevor said:
Even after a month i still have these issues. Is this a defect on the Nexus 4? I've had three replacements and it still persists.
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Have you tried a new SIM card?
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Opentang said:
Have you tried a new SIM card?
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No but what would that do xD?
Confirming that I'm having the same problem, on at&t. My Nexus 4 gets terrible speeds compared to my 850 Mhz Nexus One and my One S. Same SIM and APN on all of them.
It's also ridiculously slow to switch the data connection on (read: to show H+ in the status bar or start showing the up and down arrows.

T-Mobile service question

Seems my phone drops to 3g but when it says its 3g no data transfers when it says h or h+ it transfers data
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You probably just have ****e service. Restart your phone and see if that clears out your problems.
When not in use, the radio switches from HSPA to UMTS in order to save power. All UMTS/HSPA devices do this, but stock Android devices like the Nexus 4 actually show this transition as a change from H(+) to 3G, instead of hiding it like most handsets which simply continue displaying 4G on the status bar. H(+) will show back up when you start using data and the radio ramps back up from UMTS to HSPA/HSPA+ in order to deliver your data more quickly.
This is standard behavior, unless you're actually having trouble using data, which is a whole different issue.
Seems like it stays on 3g when I need it sometimes. Is there a tweak to quicken then switch. Sometime t takes like ten seconds to swticj
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This service is horrible. I hate to leave this phone but this sucks. T-Mobile must have no roaming agreements set up
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paniro187 said:
This service is horrible. I hate to leave this phone but this sucks. T-Mobile must have no roaming agreements set up
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Are you on their prepaid? if so, then you don't have the roaming agreements hence the bad coverage.
big gulps huh? said:
Are you on their prepaid? if so, then you don't have the roaming agreements hence the bad coverage.
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No I'm in the 50+20 plan with family.
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Why aren't I getting LTE?

According to this map http://ltemap.org/tmobile there are LTE towers in Carrollton and Garland, which means I should be getting LTE in the Plano area. I have the .33 radio flashed, the APN right, and set to LTE/GSM but I'm still not getting LTE? Do the tower signals really not bleed into Plano or am I not doing something right with my phone? I'm on Carbonrom 5/25 nightly. Thanks
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You also have to enable LTE on your nexus, unless you jump through hoops, it has to be done every boot because the device resets itself to wcdma preferred. Dial *#*#4636#*#* and hit phone information. Then scroll down until you see a pulldown with "wcdma preferred" and change it to gsm/CDMA/LTE. It then will take good 5 minutes to connect usually. After that initial long time, it usually connects pretty quick if you lose signal.
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air2k57 said:
You also have to enable LTE on your nexus, unless you jump through hoops, it has to be done every boot because the device resets itself to wcdma preferred. Dial *#*#4636#*#* and hit phone information. Then scroll down until you see a pulldown with "wcdma preferred" and change it to gsm/CDMA/LTE. It then will take good 5 minutes to connect usually. After that initial long time, it usually connects pretty quick if you lose signal.
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Still not getting anything
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justin11141 said:
Still not getting anything :banghead:
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Maybe they are still testing? Back in March I ended up enabling LTE on my nexus because DC area was supposed to have it up and I got LTE at my house, just no bars to go with it. So when I would test, it was around 7mbps or would drop the signal, would not work anywhere else really, and was spotty. I disabled it and the. In early may decided to try again. Now, anywhere I go I get really good LTE speeds, signal rarely drops. I would say that I'm connected about 95% of the time, and I'm up and about the city a lot, or Virginia even.
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air2k57 said:
Maybe they are still testing? Back in March I ended up enabling LTE on my nexus because DC area was supposed to have it up and I got LTE at my house, just no bars to go with it. So when I would test, it was around 7mbps or would drop the signal, would not work anywhere else really, and was spotty. I disabled it and the. In early may decided to try again. Now, anywhere I go I get really good LTE speeds, signal rarely drops. I would say that I'm connected about 95% of the time, and I'm up and about the city a lot, or Virginia even.
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Could be that, guess I'll wait, thanks anyways.
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You also need an LTE enabled SIM, and if you already have one, you may need to sort things out with the carrier. I know some my American friends had trouble getting LTE to work on AT&T using Blackberries imported from Canada, even though they had LTE sims and LTE plans - they had to call up AT&T and jump through a few hoops. Also at least on AT&T and Canadian carriers, prepaid plans aren't allowed to access LTE (lame) so if you're on prepaid that could be the problem. I don't know anything about TMo, but I'm guessing they may have similar bureaucratic BS to AT&T.

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