Related
well I tried to buy a Nexus one, Ive now given up, credit and debit card orders refused when there is absolutley nothing wrong with either account, they are business accounts with plenty of funding.
Talk about a tad insulting!
Why on earth dont they take paypal?
pastypacker said:
well I tried to buy a Nexus one, Ive now given up, credit and debit card orders refused when there is absolutley nothing wrong with either account, they are business accounts with plenty of funding.
Talk about a tad insulting!
Why on earth dont they take paypal?
Click to expand...
Click to collapse
Cuz it's Google... so they take Google Checkout. Have you tried non-business accounts?
pastypacker said:
well I tried to buy a Nexus one, Ive now given up, credit and debit card orders refused when there is absolutley nothing wrong with either account, they are business accounts with plenty of funding.
Talk about a tad insulting!
Why on earth dont they take paypal?
Click to expand...
Click to collapse
For a start, make sure you put the correct details in the from for the card.
Talk to your credit card company/bank and stop complaining that it's Google that are at fault. Your CC/bank company is stopping the transaction not Google.
Phone them up and talk to them. If they tell you Google is blocking it then the CC company/bank is lying to you.
Paypal isn't a bank and isn't subject to the same controls and regulations that a cc company or bank are. You also get zero protection, in law, when using paypal. Personally I'd stay well away from them.
SC
ScaredyCat said:
For a start, make sure you put the correct details in the from for the card.
Talk to your credit card company/bank and stop complaining that it's Google that are at fault. Your CC/bank company is stopping the transaction not Google.
Phone them up and talk to them. If they tell you Google is blocking it then the CC company/bank is lying to you.
Paypal isn't a bank and isn't subject to the same controls and regulations that a cc company or bank are. You also get zero protection, in law, when using paypal. Personally I'd stay well away from them.
SC
Click to expand...
Click to collapse
Exactly where in my post did I blame Google for denied transactions?
I merely stated facts, and I am also quite capable of fillling in a form or I wouldnt have been running my own business for the last 6 years!
The fact is, that it's not as simple as it should be to buy the phone, I buy goods of far greater value than a phone, and never have any problems, so why the problems buying from Google?
I thought this was a dicussion forum, just wonder how many other people have had these problems buying one?
And yes, I have talked to the bank, and its a security check that flagged up, there must be a reason that transactions are blocked and or checked for Google purchases, maybe its because its the States, most of my buying is done in europe.......
Sorry if i seem to come over a little terse, but then there isnt always too much context within written words....
I can tell you that when I bought my phone, my bank held up the transaction until I called them to let them know I was spending over $300 on a phone. You may want to do the same thing.
uansari1 said:
I can tell you that when I bought my phone, my bank held up the transaction until I called them to let them know I was spending over $300 on a phone. You may want to do the same thing.
Click to expand...
Click to collapse
Same thing happend to me, except my bank actually phoned me! Shock and awe!
SC
pastypacker said:
Exactly where in my post did I blame Google for denied transactions?
I merely stated facts, and I am also quite capable of fillling in a form or I wouldnt have been running my own business for the last 6 years!
Click to expand...
Click to collapse
So in your 6 years you've never made a typing mistake?
pastypacker said:
The fact is, that it's not as simple as it should be to buy the phone, I buy goods of far greater value than a phone, and never have any problems, so why the problems buying from Google?
Click to expand...
Click to collapse
It is simple to buy, you just have to talk to your bank. Once of the reasons is that Google don't use 3D secure which (somewhat) guarantees that the user of the card is the owner of it. CC/Banks like 3D Secure because it passes blame (liability) to the customer (see T&C's for 3D Secure/VBV signup for your card). 3D Secure/VBV is, in truth, total crap. IIRC this was born out in a recent paper from Cambridge University in the UK that did analysis and testing on it. One card company even asked for a NEW password if you got the old one wrong 3 times!
pastypacker said:
I thought this was a dicussion forum, just wonder how many other people have had these problems buying one?
Click to expand...
Click to collapse
It is but it's not a problem solely associated with buying a nexus one. It applies to all online purchasing.
pastypacker said:
And yes, I have talked to the bank, and its a security check that flagged up, there must be a reason that transactions are blocked and or checked for Google purchases, maybe its because its the States, most of my buying is done in europe.......
Click to expand...
Click to collapse
It's highly likely that this is the case. We get horrendous issues with Belgian cc/banks that insist on blocking client orders and then claiming it's us that is doing the blocking.
pastypacker said:
Sorry if i seem to come over a little terse, but then there isnt always too much context within written words....
Click to expand...
Click to collapse
Maybe I was being over sensitive on the issue, I have to deal with cc/banks lying to their customers all the time at work.
SC
pastypacker said:
well I tried to buy a Nexus one, Ive now given up, credit and debit card orders refused when there is absolutley nothing wrong with either account, they are business accounts with plenty of funding.
Talk about a tad insulting!
Why on earth dont they take paypal?
Click to expand...
Click to collapse
I don't know if it would make a difference, but you can get a debit card for your Paypal account and use it.
Stop using other's people cards. =P
Really though, my order got held up for not having a phone number in the ship to information. Googles checkout/customer service for the nexus has been pretty sub par.
And I've been running a business for 8 years.
eeee by gum chuck, finally managed to get an order sent, checked the shipping info, and they managed to get the postcode totally wrong, with half the address missing.
Phoned DHL, and they were fantastic, changed all the details and made sure they were correct, she told me that they have shed loads of phone calls reference orders from google with incorrect shipping info, even though the correct details were supplied by the customers, so all I will say if you're buying one, is to check and double check every step of the process.
Man I hope the phone is worth it when it comes, i'm sure it will be, quite looking forward to it..........
Sounds to me if it were a "Google" problem, the same bad address info problem would be apparent with FedEx shipments, but only time I've heard/read about shipping issues is regarding international DHL.
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
sidthegreatest said:
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
Click to expand...
Click to collapse
Can your "friend" not buy it for you using his credit card and you pay him out later? He can pick it up at any retail store stocking N7.
Most CC cards need the billing address to be specified on the file, I suspect transaction with your own CC will be denied.
Besides, have you been reading the forums yet? All the 12-13 manufacturing defects this tablet has?
What will you do if you get a lemon?
hashibahoohaa said:
Can your "friend" not buy it for you using his credit card and you pay him out later?
Most CC cards need the billing address to be specified on the file, I suspect transaction with your own CC will be denied.
Besides, have you been reading the forums yet? All the 12-13 manufacturing defects this tablet has?
What will you do if you get a lemon?
Click to expand...
Click to collapse
Nah, I couldn't ask him to pay for it.
If I give a US billing address [fake], will the transaction be declined ?
As for the defects, I am worried, but as ASUS seems to releasing the Nexus 7 in India in a few months, I will get warranty soon enough. But, I definitely hope I get a defect-free tablet.:fingers-crossed:
Anyone have any ideas on how to do it ?
Bump ?
You can open US play store using Market Enabler...
Sent from my E15i
bumenoo said:
You can open US play store using Market Enabler...
Sent from my E15i
Click to expand...
Click to collapse
But that is just for the Play Store on a android device. I cannot order a Nexus from within an Android phone, can I ?
sidthegreatest said:
But that is just for the Play Store on a android device. I cannot order a Nexus from within an Android phone, can I ?
Click to expand...
Click to collapse
Hi there,
I'm a reseller in other country. My customers want to buy google nexus so much that I have to find a way to order it from play store.
I will ship the items to a cargo service in US and then export them to my country.
In the purchase step, I added my international VISA card with billing address is the cargo service address and the shipping address is the same. I did it well and ordered about 200 items last month. However prior last three days, google immediately canceled my all orders if I place new order. I don't know whether google implement their policy about using the US-credit card payment policy more strictly.
sidthegreatest said:
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
Click to expand...
Click to collapse
You can use your CC, with the REAL billing address. Although from what I've learned, it is possible that your account might be suspended.
But DON'T PANIC.... If it does, write to customer service and provide your ID and CC scans to prove you are not fraud...
There are cases here in China that passed through.
Good luck.
coolkid1712 said:
Hi there,
I'm a reseller in other country. My customers want to buy google nexus so much that I have to find a way to order it from play store.
I will ship the items to a cargo service in US and then export them to my country.
In the purchase step, I added my international VISA card with billing address is the cargo service address and the shipping address is the same. I did it well and ordered about 200 items last month. However prior last three days, google immediately canceled my all orders if I place new order. I don't know whether google implement their policy about using the US-credit card payment policy more strictly.
Click to expand...
Click to collapse
I encountered the same problem recently. Called Google Play support and apparently there is some CC processing issue since Sunday and was still working on it which is consistent with your experience. So just have to wait I suppose. Unless of course the CS is misleading us although he has no reason to do so.
Anyone successfully ordered devices from Google in the last 3 days ?
fylim said:
I encountered the same problem recently. Called Google Play support and apparently there is some CC processing issue since Sunday and was still working on it which is consistent with your experience. So just have to wait I suppose. Unless of course the CS is misleading us although he has no reason to do so.
Anyone successfully ordered devices from Google in the last 3 days ?
Click to expand...
Click to collapse
OMG, you 're so nice. I think I'm the only one meet this problem ( . I'm very frustrated 5 days because I cannot place any order on google play store. Do you have skype or email that we can contact and share information about ordering bulk google nexus 7?
I created many gmail account to tried place order with 3 different international debit cards but there's no positive result. I received some emails with the same content:
Hi there,
Thanks for your patience in this matter, my name is Paul E. and I will
help you sort this out today. I really do know how frustrating these
things can be.
According to our records, this purchase was cancelled by our system for
security reasons, but this appears to have been an isolated case that has
since been resolved. I've taken a look at your account and confirmed that
you have not been charged.
Though your order has been cancelled, you may notice activity on your
credit/debit card for this order. Please be assured that the amount on
your card statement is an authorization, not an actual charge, and the
authorization will automatically be removed from your account within 1-14
business days, depending on your bank.
Though we're not able to re-instate cancelled orders, you're welcome to
try your purchase again. If your orders continue to be automatically
cancelled, please do write back and let me know so that we can alert the
proper team and ensure that your orders go through properly.
I hope that answers your question, but feel free to ask any other Google
Play questions you have. I'd also like to let you know to expect a short
anonymous survey about your support experience in the next few days; we
keep trying to find ways to improve our customer support, and your
feedback will definitely help.
Best,
Paul E.
The Google Play Support Team
Click to expand...
Click to collapse
---------- Post added at 11:55 AM ---------- Previous post was at 11:50 AM ----------
alexjx said:
You can use your CC, with the REAL billing address. Although from what I've learned, it is possible that your account might be suspended.
But DON'T PANIC.... If it does, write to customer service and provide your ID and CC scans to prove you are not fraud...
There are cases here in China that passed through.
Good luck.
Click to expand...
Click to collapse
How can you use non-US billing address? I tried but I cannot place order with non-us billing address.
More problems ordering apps
Hi,
Ok, so hopefully someone has a suggestion.
I've been able to order apps just fine using Proxmate extension on Chrome.
The other day it stopped working.
I had my programmer create a proxy to try and get through, and still no luck ordering.
One possible problem is I tried probably 20+ times to order as we were trying to debug the process.
Now, I have an employee of mine in the US loglin to my account, and try to place an order for an app and it gives her the same error - that the order could not be placed for a technical reason.
Anyone have any ideas how I can get around this? I can log in just fine, but can not purchase. If they suspended my account, I would imagine that I would not be able to even login - but that's just a guess.
Any ideas would be most appreciated.
Thanks.
Ok, as I promised, here it is! A full and complete, auto-explanatory thread, that will give you all directions how to buy anything from Google Play Store, even if you'll not located on US :laugh!!! :laugh:
First, a little common Q&A:
1 - Q: Is that that possible?
A: Yes, not just possible but very usual and operative.
2 - Q: Is that easy?
A: Double easy, just some steps.
3 - Q: Is that safe?
A: Relativity, yes. Living is not safe at all.
4 - Q: Will I need to move to US?
A: Of course not. Neither asking someone from there for buying that for you.
5 - Q: Does it needs an US credit card?
A: No.
6 - Q: Does it needs an International credit card?
A: Yes.
7 - Q: Will Google ship my device outside US?
A: No, sorry. If you dont know someone that can take and deliver it to you, you'll need some forwarding service as US BOX, etc.
8 - Q: Is that Legal?
A: I never had trouble with that, but I have to be honest here: No. Let me explain: Google Terms and Services which is found on http://play.google.com/intl/en-US/about/terms.html , read item 3.1. ; Also, you might read on http://play.google.com/intl/en-US/about/music-terms.html , item 5.2. But if you live outside US and have an Google Music account, Google Voice or whatever Google service that is only provided on US, you already stepped on these terms. However, you may want to create a new Google Account for doing this, avoiding any risks.
Well, have to advise you're the only responsible for your acts from here. You're aware of that..
Lets begin!
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This method consists on faking you're living on US. For doing that, we'll need an International credit card for purchasing the product, an Google Account + Google Wallet account for accessing Play Store, and a tool which will fake an US environment. On purpose of adding security layers, you may need some additional tools and steps.
1 - Assuming you're already registered on Play Store and Google Wallet, log on at wallet.google.com and click on "Payment methods".
Click "Add Card" or Account (add new credit or debit card)
Fill all fields with your card info, except "Address", which will attribute special attention.
On "Adress", you will need to set an US valid address. Google doesnt checks if is it US credit card - they cannot does that because many people that born on their countries, have accounts on theirs countries, jobs on US. Doesnt have US credit card or credit count, but have an US Address.That in mind, Google checks billing address.
Ok, that was the first step. Done? Great!
Now, because since Google released Music Store, their's security system "checks" your IP location for only agreeing to give access for US residents, we'll need to pretend there we are. Google will check this condition on some cases while you're logged on restrictive services as Music, Device Stores, etc, e.g when you will click to purchase something, or paying something, etc. That said, we'll need to keep logged as US resident until we get finished with what we're purposed to do.
Also, there are several way for doing that step (VPN, Proxies, etc) but I'll teach only one here - the one I think is most balanced between safe and easy to use.
EDIT: You can use Unotelly also. Its easier to configure. www.unotelly.com
The way is TOR. If you dont know TOR, pls research about it. You'll need to know some tips for running this the way we want, but basically, you'll need an US secure fingerprint. I recommend you chose an server thats is running on secure ports as 443 HTTPS, but despite all TOR data is cryptography, keep in mind that its not a guarantee that you're are safe, as you're still vulnerable to attacks techniques such as man-in-the-middle.
Also, you can read this for doing that http://www.guptamayank.com/how-to/change-ip-address-to-any-country-specific-ip-address-tor Otherwise, you'll need to be clicking on "Use new identity" every time 'till you find an US identity.
If you arent comfortable to use TOR, I'll have to advice you that its the safer free way, in my opinion, since you know well the fingerprint you're using. You also may want to pay some VPN service, or ask someone that lives on US for providing its computers as proxy for you, whatever.
Also, you may want to use Tails, which is the most complete and safe solution for that. Free. You'll need to download and burn it, so boot from it.
2 - Download and configure (or keep switching identities) TOR : https://www.torproject.org/download/download.html.en
Launch TOR. Be sure you're using an US fingerprint and access play.google.com
3 - Now you can test if you're able to purchase something on US Google Play Store. You can do that by adding some free music. Free songs are counted and listed as *US$0.00* on Wallet. It will prove that you done.
Now that you notice you can purchase any books, songs, movies, on Play Store, you'll such as able to purchase devices as well.
As I said early, Google doesnt ships devices outside US. Find some forwarding service or ask someone on US to take it for you. No doubt that asking some friend for doing that is the cheaper choice, as you'll may need to pay taxes when device arrives in your country. But some forwarding services are very skilled on avoiding these taxes when product gets the customs.
4 - Have a nice shopping!
:victory:
Someone said it doesn't work for buying devices... I will give a try...
Sent from my LG-P990 using xda app-developers app
Won't the payment be blocked when the fake US address associated with the credit card isn't the same of the CC registrant?
ludalex07 said:
Won't the payment be blocked when the fake US address associated with the credit card isn't the same of the CC registrant?
Click to expand...
Click to collapse
Yup......they state this specifically when it comes to purchasing of devices.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411816&topic=2451685&ctx=topic
Also, at this time, the country of your credit card must match the the country to which you're shipping.
Click to expand...
Click to collapse
ludalex07 said:
Won't the payment be blocked when the fake US address associated with the credit card isn't the same of the CC registrant?
Click to expand...
Click to collapse
I dont think so. The Google Statement which can be found here http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411816&topic=2451685&ctx=topic says:
A Virtual Credit Card (VCC) cannot be used with your purchase in the device store. Also, at this time, the country of your credit card must match the the country to which you're shipping.
Click to expand...
Click to collapse
Its clear for me. I am asking to ships to US. My billing address is US. Whats up?
Then, http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2505684&topic=2451685&ctx=topic, item 4, quotes:
Confirm the billing address listed in your Google Wallet account matches the billing address that appears on your credit/debit card statement
Click to expand...
Click to collapse
Well, here we would have a problem, but, notice that is same statement that rules the Music Store, and you're able to purchase songs. So, I dont expect any further issue on doing that.
I know many people did this way for purchasing Nexus 7, Google always check the billing address country with the billing address in the file of your card, if not identical then canceled your order, hold your account in Google wallet and sent email to ask you for some verification papers like your passport or driving licence and copy of your card statement , after 2 days they send other email to tell you that your account now again active , then you can make device order again and every thing going smooth . Thats happened to about 99% from people which make this way, only one or two lucky persons there order goes without verification process.
The two disadvantage for this way that you will lose some days and may be stock will be finished and have to wait some other times, second that your first order money will reserve for sometime in your card account and mostly will have to use other money for 2nd order.
Shouldn't the thread be re-named to a countries not listed in the google play store?
cpaixao said:
I dont think so. The Google Statement which can be found here http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411816&topic=2451685&ctx=topic says:
Its clear for me. I am asking to ships to US. My billing address is US. Whats up?
Then, http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2505684&topic=2451685&ctx=topic, item 4, quotes:
Well, here we would have a problem, but, notice that is same statement that rules the Music Store, and you're able to purchase songs. So, I dont expect any further issue on doing that.
Click to expand...
Click to collapse
But the credit card we are using, the country doesn't match the US address we have faked. So it still works? Only the shipping and billing address are faked as US, but they know the credit card used isn't from US.
The main thing is, many have tried and have their orders rejected because their credit cards ain't issued with US address. Your method doesn't seem to work around that. Have you actually tried and found it working in the Play Store for devices? Afaik they are more lenient with other Play Store purchases, but damn anal about the devices section.
kenkiller said:
But the credit card we are using, the country doesn't match the US address we have faked. So it still works? Only the shipping and billing address are faked as US, but they know the credit card used isn't from US.
Click to expand...
Click to collapse
Well, unless I had missed it, can't remember had read on whatever Google statement or rule that they'll only accept US credit cards. If they did so, pls mentioning that line for us will be very helpful!
owenmurr said:
Shouldn't the thread be re-named to a countries not listed in the google play store?
Click to expand...
Click to collapse
There are countries listed on Play Store that still cannot purchase some products or services.
cpaixao said:
Well, unless I had missed it, can't remember had read on whatever Google statement or rule that they'll only accept US credit cards. If they did so, pls mentioning that line for us will be very helpful!
Click to expand...
Click to collapse
Yeah, but doesn't this line means that at the minimum the country listed as shipping to has to be the same issuing country of the CC used?
Also, at this time, the country of your credit card must match the the country to which you're shipping.
Click to expand...
Click to collapse
Your example only gives a US shipping address, which doesn't match CC used. How to work around that with the steps you've listed so far?
kenkiller said:
Yeah, but doesn't this line means that at the minimum the country listed as shipping to has to be the same issuing country of the CC used?
Your example only gives a US shipping address, which doesn't match CC used. How to work around that with the steps you've listed so far?
Click to expand...
Click to collapse
This never hampered me from purchasing music and movies on US Play Store, why should this block for now, said that is the same statement which rules both Music and Devices store?
However, you may be right, and on that case, we'll have another strategy hiring some service to buy it for you, as shipto, myusa, sq-liquidations (the best one for me), and you'll have to add about 10% more to final price.
This thread confuses me. I'm not in the US. I'm in Canada. I can buy apps from the play store just fine with my CDN CC. The Nexus 4 is listed in Canadian prices for me when I look it up on the Play Store ($359 CDN for 16GB). Are you saying that despite all that, I still won't be able to buy the Nexus 4?
I have set up TOR and was able to get to the nexus page. However when i tried to do a checkout at the cart, the page just loads forever
Any idea what went wrong?
Hi,
I am from Czech Republic and my friend is going to travel to USA after a few days. Is there any way, he can buy me NEXUS 4 even he doesn't have US credit card and his card isn't registrated to US address?
thanks
LLCoolLS said:
This thread confuses me. I'm not in the US. I'm in Canada. I can buy apps from the play store just fine with my CDN CC. The Nexus 4 is listed in Canadian prices for me when I look it up on the Play Store ($359 CDN for 16GB). Are you saying that despite all that, I still won't be able to buy the Nexus 4?
Click to expand...
Click to collapse
There is Google Store for Devices in Canada, so you will have no problems with purchasing Nexus 4.
Akopop said:
Hi,
I am from Czech Republic and my friend is going to travel to USA after a few days. Is there any way, he can buy me NEXUS 4 even he doesn't have US credit card and his card isn't registrated to US address?
thanks
Click to expand...
Click to collapse
I think it will only be sold online, even if you'll be at US.
Leion said:
I have set up TOR and was able to get to the nexus page. However when i tried to do a checkout at the cart, the page just loads forever
Any idea what went wrong?
Click to expand...
Click to collapse
Check your fingerprints.
cpaixao,
I can't figure out if your method works for devices or multimedia only? Can someone confirm?
I live in Croatia and have friend visiting Atlanta in early December. I'm trying to figure out if it is possible to make order from Croatia and have it shipped to his hotel address in Atlanta. Credit card is also issued in Croatia.
meljuga said:
cpaixao,
I can't figure out if your method works for devices or multimedia only? Can someone confirm?
I live in Croatia and have friend visiting Atlanta in early December. I'm trying to figure out if it is possible to make order from Croatia and have it shipped to his hotel address in Atlanta. Credit card is also issued in Croatia.
Click to expand...
Click to collapse
I dont want to be rude, but, read the title of the thread again...
Solved! I was able to design a Moto X for my business account by purchasing it at a Verizon store. Motorola then emailed me the redemption pin which let me bypass the 'upgrade eligibility checking' portion of the checkout. Instead I had a Moto X in my shopping cart for $0.00 (as was suggested by people in this thread). I did have to purchase accessories in a separate order though.
Well this is frustrating. After waiting the 2-3 months for MotoMaker to be released on Verizon, I go to checkout after customizing a phone and keep getting errors when trying to check my account upgrade eligibility. After talking to CS I find out the website only works with personal accounts and basically I'm SOL.
Verizon did say I could purchase a phone in store and they would give me a pin to redeem and customize it on the website. But according to Motorola CS the website would still make me check/verify my account.
Anyway, I'm just venting. Anyone else in a similar situation?
Edit: Has anyone ordered and customized a phone using a redemption pin? When you order it that way does it still ask you to verify your account with the last 4 of your SSN? I'm still holding out hope the Motorola CS rep was wrong and I could get around the verification step...
I am not really in the same boat as you, so I dont know if my experience is helpful.
I am in a family plan, I am not the account owner, but an account manager, so I could walk in to verizon store and get an upgrade by myself. To pass the phone activation page, I have my phone number entered, account owner's zip code, account owner's last 4 digit SSN, once it get pass that page, it asked for account password again, then the system allows you to choose what line within the plan to get the upgrade. And then credit check of me, billing info of account owner, shipping info to me, and then pay.
So after completing the moto maker purchase on Monday. I got an e-mail late Tuesday that said the Motorola Activation Team discovered an issue with phone activation. I got on the phone with them, waited 1 hour before someone picked up. The Activation Team asked for the same info, my phone number, my name, account owner SSN, account owner billing address, and then the team called Verizon (so I am on hold for another 10 min), using the same info to verify the onwer's account that my name matches(?). So after they talked, and all I got from the team was "I wouldn't said your phone is shipped, but you should received an email within 24 hours."
So my guess is, you will need corporate account owner info (something other than SSN?)?
EvanVanVan said:
Well this is frustrating. After waiting the 2-3 months for MotoMaker to be released on Verizon, I go to checkout after customizing a phone and keep getting errors when trying to check my account upgrade eligibility. After talking to CS I find out the website only works with personal accounts and basically I'm SOL.
Verizon did say I could purchase a phone in store and they would give me a pin to redeem and customize it on the website. But according to Motorola CS the website would still make me check/verify my account.
Anyway, I'm just venting. Anyone else in a similar situation?
Edit: Has anyone ordered and customized a phone using a redemption pin? When you order it that way does it still ask you to verify your account with the last 4 of your SSN? I'm still holding out hope the Motorola CS rep was wrong and I could get around the verification step...
Click to expand...
Click to collapse
I purchased a PIN in store but can't remember if it asked for my SSN. The checkout process with a PIN on Moto Maker was actually far less painful than their entire site experience.
640k said:
I purchased a PIN in store but can't remember if it asked for my SSN. The checkout process with a PIN on Moto Maker was actually far less painful than their entire site experience.
Click to expand...
Click to collapse
I am glad yours is painless. I was really stressed out on Monday, asking other people's SSN for a phone. None of the customer service I talked to suggested this way.
cchderrick said:
I am not really in the same boat as you, so I dont know if my experience is helpful.
So my guess is, you will need corporate account owner info (something other than SSN?)?
Click to expand...
Click to collapse
So you received a redemption pin from the store and went back online later to customize it? Or did you customize it and enter your payment info at the store yourself at a motox kiosk?
EvanVanVan said:
So you received a redemption pin from the store and went back online later to customize it? Or did you customize it and enter your payment info at the store yourself at a motox kiosk?
Click to expand...
Click to collapse
I did not use redemption pin. 640K did. I did not been to the store, it was all online and phone.
I am guessing you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00
Can I buy a Moto Maker device in-store?
You can purchase a voucher for a Moto Maker device in a store, but you’ll still have to design your device through the online Moto Maker studio.
Click to expand...
Click to collapse
Cited from Verizon.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
cchderrick said:
I did not use redemption pin. 640K did. I did not been to the store, it was all online and phone.
I am guessing you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00
Cited from Verizon.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
Click to expand...
Click to collapse
Oh yeah rereading your original message now idk why I had gotten the impression you purchased it in store. As to your original question yeah I had tried the last 4 of the tax ID which replaces SSNs on corporate accounts. But it still doesn't work due to security reasons they said...
Anyway yeah that's what I'm hoping with the pin. That's the way it *should* work.
EvanVanVan said:
Oh yeah rereading your original message now idk why I had gotten the impression you purchased it in store. As to your original question yeah I had tried the last 4 of the tax ID which replaces SSNs on corporate accounts. But it still doesn't work due to security reasons they said...
Anyway yeah that's what I'm hoping with the pin. That's the way it *should* work.
Click to expand...
Click to collapse
yeah, I think getting the pin is way better, I mean you are dealing with Verizon directly, they could just look up your account right in front of you, the activation team in Motorola is really slow.
Good luck.
cchderrick said:
...you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00...
Click to expand...
Click to collapse
this is exactly right.
640k said:
this is exactly right.
Click to expand...
Click to collapse
So aafter going to the VZW store they informed me u can only get the pin online? Is that how you did it? Purchased it through verizonwireless.com first?
EvanVanVan said:
So aafter going to the VZW store they informed me u can only get the pin online? Is that how you did it? Purchased it through verizonwireless.com first?
Click to expand...
Click to collapse
i'm not sure i follow.
first, i went to a VZW store, and not a re-seller. second, they processed my purchase in-store and once the purchase was done, Motorola (almost instantly) emailed me my pin. once I had the pin, i could go to moto maker and customize the phone i purchased (if you purchased 32gb, you could only customize 32gb).
when you checkout with moto maker, your cart shows $0.00 and your order is processed.
640k said:
i'm not sure i follow.
first, i went to a VZW store, and not a re-seller. second, they processed my purchase in-store and once the purchase was done, Motorola (almost instantly) emailed me my pin. once I had the pin, i could go to moto maker and customize the phone i purchased (if you purchased 32gb, you could only customize 32gb).
when you checkout with moto maker, your cart shows $0.00 and your order is processed.
Click to expand...
Click to collapse
Ok thanks. Then it is just that I dealt with unhelpful Verizon employees at that store. They said they couldn't process my purchase in the store and it had to be done online... Guess I'm going back down there...
is there a different store you can try, or maybe ask for a manager? your situation is different than my own, but i would press since the only way to get an X now is through the moto maker site.
640k said:
is there a different store you can try, or maybe ask for a manager? your situation is different than my own, but i would press since the only way to get an X now is through the moto maker site.
Click to expand...
Click to collapse
Yeah, I went back down there and convinced them I needed to purchase the phone there and it worked! Thanks for your help man.
I've been trying to do this all week also, and went to my VZW store today to do this. They were very helpful and understood that I just wanted to pay for the MotoMaker Pin, but could not get a 32GB MotoX to attach to my business account. Wish I knew how your VZW person actually did it on their end, because the 2 people helping me couldn't find a way to make it work.
jwseris said:
I've been trying to do this all week also, and went to my VZW store today to do this. They were very helpful and understood that I just wanted to pay for the MotoMaker Pin, but could not get a 32GB MotoX to attach to my business account. Wish I knew how your VZW person actually did it on their end, because the 2 people helping me couldn't find a way to make it work.
Click to expand...
Click to collapse
Hmm, I went through the normal upgrade procedures, although it was an alternate upgrade (or whatever, where they switched upgrade from one line to a different one). First, they selected the correct line. Then it took them a second to find the phone but they searched "moto maker" (I think, or motomaker) and found both the 16gb/32gb. After that, it was signing for the contract extension and data. Finally, Motorola emailed me the pin to my account email. The shipping address was pre-entered and couldn't be changed when I checked out on Motomaker.com, which is kind of a pain because it's at my parent's house in VT...but not the end of the world.
Good luck
[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk.
Hello, im trying to buy the Nexus 6P frost of 64gbs but when I try to make the order system declines because of high-risk..
I've tried several times but still the same.
Someone have the same issue?
Thank you.
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app
ylexot said:
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app
Click to expand...
Click to collapse
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
Click to expand...
Click to collapse
Remove the card from your wallet account and add it back again,then try ordering. That's what worked for me.
D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
Click to expand...
Click to collapse
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
PaisanNYC said:
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
Click to expand...
Click to collapse
As i said, I bought the Nexus 5 with the same account, card and country based.
Google is not being proactive with security if this "proactivity" doesn't allow you to make a purchase.
Banks already has their own security systems, so there's no reason why Google should be that kind of strict in payments options. They're losing business opportunities.
Ill figure out the way to buy it, then, Il post the solution. But I'm sure that I going to get it.
Even i ordered from outside the US and faced this issue several times. Try what i said.
Sent from my HTC One_M8 using XDA Free mobile app
This is what I did. I live in Jamaica but have a USA account with a US bank. I used a VPN on my laptop (hotspotshield) and I ordered using that card and shipped to a freight forwarding address in the USA and my order went through ok, I think I'm one of the first orders to go through too as I noticed the nexus 6 website ended with /nexus/6 so I had /nexus/6p on auto refresh which eventually went live and I ordered immediately.
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