Related
So my phone has this problem of only intermittently vibrating when I get a text/call. So I got an RMA and sent it in. First off, the lost it, and took several days and several phone calls to find somebody who was able to locate my phone. They then told me that it was not under warranty because it was physical damage. They said the main board was bent. Somehow I was apparently able to bend the phone enough to bend the main board but not crack the screen or back or anything else. So they said they could sell me a phone for $179 (no way). Sounds like crap to me........ I'll be buying Samsung next time.
cool story bro.
I prefer Samsung too. But in the long run I'm going to go with cool story bro
Sent from AT&T Galaxy S2
Okay, goodbye and enjoy your no future updates
Samsung sucks. I'll let you find out the hard way.
Sent from my MB860 using XDA App
1 star......
facetubespam said:
Okay, goodbye and enjoy your no future updates
Click to expand...
Click to collapse
"Facetubespam" sounds like something your boyfriend does on your face! Just saying! ....... btw.........nice story!
Assimilated via WinBorg 4G
Yeah. Cool story.
Tell it again.
You're looking at me like I fingerbanged your cat...
revrenhex said:
So my phone has this problem of only intermittently vibrating when I get a text/call. So I got an RMA and sent it in. First off, the lost it, and took several days and several phone calls to find somebody who was able to locate my phone. They then told me that it was not under warranty because it was physical damage. They said the main board was bent. Somehow I was apparently able to bend the phone enough to bend the main board but not crack the screen or back or anything else. So they said they could sell me a phone for $179 (no way). Sounds like crap to me........ I'll be buying Samsung next time.
Click to expand...
Click to collapse
i remember my first phone
This post is confusing as hell. He broke his phone and they won't replace it is that the gist of it? Why's he so mad?
Sent from my MB860 using xda premium
Phalanx7621 said:
This post is confusing as hell. He broke his phone and they won't replace it is that the gist of it? Why's he so mad?
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
His father left at a young age.
His mother never loved him.
And his first love... Well, we all know what happens after their first love.
You're looking at me like I fingerbanged your cat...
I swear stupid **** threads like this need to be deleted as soon as they are posted.
Some days I wish I was a MOD, dumbass posts like these wouldn't happen.
And, to be honest, I believe OP is only presenting a very small part of the story.
Notice how, toward the end of his ramble, he said he dropped the phone?
Sir, facts like those are important if you're trying to get people to rally behind you.
You're looking at me like I fingerbanged your cat...
you
did fingerbang my cat, now you have a friend for life and he has a companion.
Who cares which company .... all that matters is that it has Andorid inside and got a development forum in XDA
ifalldownalot said:
His father left at a young age.
His mother never loved him.
And his first love... Well, we all know what happens after their first love.
You're looking at me like I fingerbanged your cat...
Click to expand...
Click to collapse
This isn't necessary. You're just trying to be funny which wasn't. Please don't make rude comments like this.
Sent from my MB860 using xda premium
Useless topic!! Bye!
Sent from my MB860 using XDA App
Can we please close this thread since nothing good can come from it?...
Sent from my MB860 using xda premium
facetubespam said:
Okay, goodbye and enjoy your no future updates
Click to expand...
Click to collapse
Except Samsung has always been on top of updates. The only time Samsung hasn't had a timely update was due to networks, namely AT&T, not approving of the update for a long time.
I agree! Samsung makes good phones, but the touchwiz icons make me feel like I should use velcro shoes, safety scissors, finger paints, ect.
I posted this to get up to the 10 post limit for the dev forums, thanks. I feel validated since it was already towards the top of the page, and my post adds about as much to these forums as the OP
Saw a few threads about broken devices so I figured I'd try to get everyone to post in one thread to help me decide if this phone can survive me lol. This is for keeping track of what seems to break the most. Please try to keep questions out and use the format below.
Samsung Galaxy S III
Version: (USA or international)
Color:
Case: ( type of case, or " no case")
Cause of damage: (drop from x height etc)
Damage location: (frnt/bck/side/screen)
Picture of damage:
Or people could take better care of their phones rather than deliberately putting them to the test to see if Gorilla Glass is all that good or dropping them from a height!, its a phone not a bullet-proof vest! Pointless thread! All these people seem to be having problems with their phones but mine has been absolutely tip top! I cannot fault it! But people nit pick about the stupid things!
Sent from my GT-I9300 using xda premium
speedyjay said:
Or people could take better care of their phones rather than deliberately putting them to the test to see if Gorilla Glass is all that good or dropping them from a height!, its a phone not a bullet-proof vest! Pointless thread! All these people seem to be having problems with their phones but mine has been absolutely tip top! I cannot fault it! But people nit pick about the stupid things!
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
I know how to take care of a phone, so do most. Accidents happen. I, as well as many others I'm sure, have placed a phone in what we thought was a safe spot, and still had it fall, or someone else accidentally knocks it down. I have a 3 year old. I'd love to see you hand a phone to a small child and have them not drop it. Or have it slide out of a pocket. Thanks for playing.
Sent from my DROIDX
speedyjay said:
Or people could take better care of their phones rather than deliberately putting them to the test to see if Gorilla Glass is all that good or dropping them from a height!, its a phone not a bullet-proof vest! Pointless thread! All these people seem to be having problems with their phones but mine has been absolutely tip top! I cannot fault it! But people nit pick about the stupid things!
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
People aren't nit picking, some people have legitimate claims. It's a phone and believe it or not, accidents do happen.
This is where we've reached, fan boys actually blaming the consumer now for accidentally dropping their phone's, instead of blaming the real culprit.
Sniper_5 said:
I'd love to see you hand a phone to a small child and have them not drop it.
Click to expand...
Click to collapse
Who's the genius that would hand a 700$ phone to a 3 year old in the first place?
That would be no accident, it would mean the parent is missing more than a couple of braincells.
Kenze said:
Who's the genius that would hand a 700$ phone to a 3 year old in the first place?
That would be no accident, that would mean the parent is missing a couple of braincells.
Click to expand...
Click to collapse
our little girl plays learning games on both mine and the lady's phone, along with grandma's tablet. All three of the devices have more than stood up to the task. She's only dropped the tablet once, neither phone yet. Also, not everything is out of reach to the little one. Sometimes I'll set it on the wide arm of the couch to charge while I sit there. If I get up, I'm not going to Unplug it just to get a drink in the next room. At $300+ and listed as a " solid, sturdy, durable etc" product, you expect it to withstand a drop or two. My Droid X has been knocked off counters and such by friends( where it SHOULD be safe), dropped by myself, I've gotten hung up in the charger cord once despite my best effort to keep it out of the way, pulling my phone with it. Hit bumps in a vehicle dumping it from the car holder, as it clicked into place, but didn't actually secure. I've had coolant and other automotive fluids spilled on me, or splash onto my phone etc. I was using the LED light to find small puddles in the basement once, dropped it into the water after tripping over something I didn't see, its worked its way out of my deep side pocket while I ran once, fell onto my foot and got kicked across the ground. I don't keep it there anymore but the pocket was 3" deeper than the phone, should have been secure. Point is, you can't predict everything around you, or control it. Accidents happen regardless unless you move like a turtle, even then it may still happen. So can we lose the stupid and stay on topic please?
Sent from my DROIDX
Sniper_5 said:
our little girl plays learning games on both mine and the lady's phone, along with grandma's tablet. All three of the devices have more than stood up to the task. She's only dropped the tablet once, neither phone yet. Also, not everything is out of reach to the little one. Sometimes I'll set it on the wide arm of the couch to charge while I sit there. If I get up, I'm not going to Unplug it just to get a drink in the next room. At $300+ and listed as a " solid, sturdy, durable etc" product, you expect it to withstand a drop or two. My Droid X has been knocked off counters and such by friends( where it SHOULD be safe), dropped by myself, I've gotten hung up in the charger cord once despite my best effort to keep it out of the way, pulling my phone with it. Hit bumps in a vehicle dumping it from the car holder, as it clicked into place, but didn't actually secure. I've had coolant and other automotive fluids spilled on me, or splash onto my phone etc. I was using the LED light to find small puddles in the basement once, dropped it into the water after tripping over something I didn't see, its worked its way out of my deep side pocket while I ran once, fell onto my foot and got kicked across the ground. I don't keep it there anymore but the pocket was 3" deeper than the phone, should have been secure. Point is, you can't predict everything around you, or control it. Accidents happen regardless unless you move like a turtle, even then it may still happen. So can we lose the stupid and stay on topic please?
Sent from my DROIDX
Click to expand...
Click to collapse
Still, it is a 3 year old. Why don't you just get her a cheap tablet of her own to remove your expensive phones out of the equation?
Also, even though the rest was painfully hard to read, (wall of text) I still did and I agree that devices should be build more sturdily when they cost 300+$.
Accidents happen in life, but we can do things to avoid them and minimize the damage.
Kenze said:
Still, it is a 3 year old. Why don't you just get her a cheap tablet of her own to remove your expensive phones out of the equation?
Also, even though the rest was painfully hard to read, (wall of text) I still did and I agree that devices should be build more sturdily when they cost 300+$.
Accidents happen in life, but we can do things to avoid them and minimize the damage.
Click to expand...
Click to collapse
yes,I tend to rant. Other then that, we don't have the money to spend right now. I'm only upgrading because after flashing back to bone stock with no root, my Droid X is still not getting all its calls, which presents an issue when your trying to get a job lol.
Sent from my DROIDX
Kenze said:
Who's the genius that would hand a 700$ phone to a 3 year old in the first place?
That would be no accident, it would mean the parent is missing more than a couple of braincells.
Click to expand...
Click to collapse
I take it that you're 12........
Sent from my GT-I9300 using xda premium
$2.50 for insurance here each month. That is the solution with backups and next day delivery on a replacement, priceless.
Sent from my GT-I9300 using XDA
Could a mod please clean up the useless dribble?
Sent from my DROIDX
Sniper_5 said:
Could a mod please clean up the useless dribble?
Sent from my DROIDX
Click to expand...
Click to collapse
+1.....close the pointless thread! £4 a month for phone insurance! You pay $6-700 for the galaxy s3 which is a highly sought after phone and people are giving it to toddlers, and just breaking it out of their own stupidity! I can't recall a time when I've ever dropped my phone, take better care of your phone or wipe the butter from your fingers!
Sent from my GT-I9300 using xda premium
Bunch of ****ing idiots. Are we all 12? Can't read? Can't stay on topic to save your lives? If you have nothing constructive to add to my thread, please keep your mouth shut. Thanks.
THIS THREAD IS NOT ABOUT INSURANCE OR WHAT TO DO IF YOU BREAK THE DEVICE. I SIMPLY WANTED TO KEEP TRACK OF THE BROKEN DEVICES. Since no one on this forum can seem to read, or comprehend a simple request I think I'll just move back to my other forums. Too many incompetent Retards here.
Sent from my DROIDX
Sniper_5 said:
Bunch of ****ing idiots. Are we all 12? Can't read? Can't stay on topic to save your lives? If you have nothing constructive to add to my thread, please keep your mouth shut. Thanks.
THIS THREAD IS NOT ABOUT INSURANCE OR WHAT TO DO IF YOU BREAK THE DEVICE. I SIMPLY WANTED TO KEEP TRACK OF THE BROKEN DEVICES. Since no one on this forum can seem to read, or comprehend a simple request I think I'll just move back to my other forums. Too many incompetent Retards here.
Sent from my DROIDX
Click to expand...
Click to collapse
Well why would someone want to post about their misfortune?? It all boils down to....take better care of your phone then I wouldn't get broken would it? What has other peoples broken devices got to do with you?? Unless you broke them!
Sent from my GT-I9300 using xda premium
speedyjay said:
Well why would someone want to post about their misfortune?? It all boils down to....take better care of your phone then I wouldn't get broken would it?
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
no it doesn't, it boils down to accidents happen. I was working on gathering insurance information from different companies to post along with parts links etc. There are already several threads about broken devices. Once again proving your a bunch of ****ing idiots. This will be the last thread I post here. Pretty pathetic considering its my first, and not one God damn person could post on topic.
Best part is, you guys keep bumping the thread to the top just to say its pointless. That makes perfect sense.
Sent from my DROIDX
Sniper_5 said:
no it doesn't, it boils down to accidents happen. I was working on gathering insurance information from different companies to post along with parts links etc. There are already several threads about broken devices. Once again proving your a bunch of ****ing idiots. This will be the last thread I post here. Pretty pathetic considering its my first, and not one God damn person could post on topic.
Best part is, you guys keep bumping the thread to the top just to say its pointless. That makes perfect sense.
Sent from my DROIDX
Click to expand...
Click to collapse
Well stop making pointless threads then! With people giving advice on how not to break your device.....simple, take better care of it and stop being stupid! What does other peoples broken devices have to do with you? Unless your saying that you personally broke them? This thread is pointless and a constant reminder to those whose devices have broken, a constant reminder of their misfortune! Of their bad luck if you wish!
Sent from my GT-I9300 using xda premium
I'm sorry i thought this place was about helping one another. So I thought I'd try to help others and myself in one shot. Clearly this forum is just about trolling off topic and name calling with no real goal. Its all I've seen in every single thread. You guys must be proud. :thumbup:
Sent from my DROIDX
Sniper_5 said:
I'm sorry i thought this place was about helping one another. So I thought I'd try to help others and myself in one shot. Clearly this forum is just about trolling off topic and name calling with no real goal. Its all I've seen in every single thread. You guys must be proud. :thumbup:
Sent from my DROIDX
Click to expand...
Click to collapse
Who are you helping?? How can you possibly help/teach anyone not to drop their phone?? The price of insurance to the price of a screwed up phone is pittance!
Sent from my GT-I9300 using xda premium
I was compiling part numbers/ links and popular insurance company coverages, policy's etc to update my first thread with, however the off topic trolling doesn't stop, so **** it.
Sent from my DROIDX
speedyjay said:
Who are you helping?? How can you possibly help/teach anyone not to drop their phone?? The price of insurance to the price of a screwed up phone is pittance!
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Give the guy a break. If you read the original thread I don't see it as that bad of an idea.
Hi,
I am wondering if I should exchange my device. There is a minor problem with the screen. It is not really a detached screen as I haven't notice any pop up so far. Yet, I can hear little cracking sounds when I pressed the area around the front facing camera.So, what you guys think I should do? Also, if I get a new device, will all my downloaded apps be there once I signed in my google acount?
Great thanks!!!
I'm not sure if you should return it but if you think it could get worse it wouldn't hurt, and once you get your new tablet you can restore your Google account with all the apps you have back onto the new one.
Sent from my SAMSUNG-SGH-I727 using xda premium
Does it really bother you? If it does, exchange it. If it doesn't, keep it.
Or to put it another way, would you have ever noticed it if people here didn't point it out? You could get a perfect device when you exchange it, could get one with a different problem.
Sent from my Nexus 7 using Tapatalk 2
If it's not perfect return it. There is no reason to live with it. That's what the warranty is for.
Nospin said:
Does it really bother you? If it does, exchange it. If it doesn't, keep it.
Or to put it another way, would you have ever noticed it if people here didn't point it out? You could get a perfect device when you exchange it, could get one with a different problem.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
It doesn't bother me much. As I said, the area does not pop up and the creaking sound comes out only when I press the area on purpose(wont't touch the camera at all). I expect the product to be perfect even it is 250. Just wanna see if you guys will bear a minor defect or returning it.
I doubt you would've noticed if you hadn't read about it here. Don't nitpick as long as it works.
It has plastic parts. Plastic creaks.
Sent from my Nexus 7 using Tapatalk 2
mi7chy said:
I doubt you would've noticed if you hadn't read about it here. Don't nitpick as long as it works.
Click to expand...
Click to collapse
I disagree with the "don't nitpick" statement. Did you paid 250+ dollars for a tablet that squeaks and crackles if you touch it a certain way? That is what a warranty is for. Its your choice to take advantage of your warranty or not, however, just the fact that you asked should answer your question. I had one dead pixel and returned mine for a new one and the second one is perfect. If it wasn't I would have likely had my money refunded and waited until the hardware kinks were worked out. There is always risk involved when being an early adopter of new tech... but the risk isn't that you have to eat a defective device. It is personal preference but when I spend money I worked to earn and purchase a device brand new I expect it to be perfect out of the box. If it is a manufacturer defect then use your warranty and get a device that doesn't make you want to ask if you should return it.
Sent from my Nexus 7 using Tapatalk 2
Be careful with this one. If the screen itself is fine and doesn't raise, and you are suffering no other problems, I would keep it. The replacement could just as easily have the screen raise problem.
The creaking is the casing I believe, if it's not in area you will be pushing lots in daily use I would just keep it.
I've had plenty creaky gadgets before, and I found a neat trick. Get some silicon based lubricant spray, put some on your finger and rub your finger round the contact surfaces between the casing and the back cover, including all the clips etc. Works 100% of the time for me.
Arthur Hucksake said:
Be careful with this one. If the screen itself is fine and doesn't raise, and you are suffering no other problems, I would keep it. The replacement could just as easily have the screen raise problem.
The creaking is the casing I believe, if it's not in area you will be pushing lots in daily use I would just keep it.
Click to expand...
Click to collapse
Then just return that one and get a new one. I really would not care if I had to send back 100 Nexus 7s to get a perfect one. It also keeps you from getting it too if you think about it. I know it can be a hassle sometimes, but that is what a warranty is for.
PROlific666 said:
I disagree with the "don't nitpick" statement. Did you paid 250+ dollars for a tablet that squeaks and crackles if you touch it a certain way? That is what a warranty is for. Its your choice to take advantage of your warranty or not, however, just the fact that you asked should answer your question. I had one dead pixel and returned mine for a new one and the second one is perfect. If it wasn't I would have likely had my money refunded and waited until the hardware kinks were worked out. There is always risk involved when being an early adopter of new tech... but the risk isn't that you have to eat a defective device. It is personal preference but when I spend money I worked to earn and purchase a device brand new I expect it to be perfect out of the box. If it is a manufacturer defect then use your warranty and get a device that doesn't make you want to ask if you should return it.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for your comment and I agree with you so much. I am just afraid if I exchange another one that is worse than my first one. But you are right, newly developed product is not an excuse. I also worked hard to buy myself this little toy and I don't want to play with it with special care. Since it is just the fourth day of my purchase, I will keep it for couple more days to see if it is actually a problem to me.
I received my Nexus 10 in the mail today (I thought I would never get off of work!) and when I opened the shipping package I noticed the actual Nexus box with the stickers on it saying "If this seal is broken, do not accept", the seals were in fact, broken. A bit disappointed, I figured since they were already tore I might as well look inside. Everything inside looks completely perfect and doesn't seem to be tampered with at all. As you see in my signature, it hasn't stopped me from using it (and loving it!) but I was just curious to know if anyone else had this happen. The tears aren't clean, and actually look like they could have occurred during shipping (that's what I'm telling myself anyways), but I've kept all the static wrapping on the device for the time being in case an issue comes up I can report the broken seal on arrival...hopefully their support doesn't read this thread. Haha.
Sent from my Nexus 10
Reamer09 said:
I received my Nexus 10 in the mail today (I thought I would never get off of work!) and when I opened the shipping package I noticed the actual Nexus box with the stickers on it saying "If this seal is broken, do not accept", the seals were in fact, broken. A bit disappointed, I figured since they were already tore I might as well look inside. Everything inside looks completely perfect and doesn't seem to be tampered with at all. As you see in my signature, it hasn't stopped me from using it (and loving it!) but I was just curious to know if anyone else had this happen. The tears aren't clean, and actually look like they could have occurred during shipping (that's what I'm telling myself anyways), but I've kept all the static wrapping on the device for the time being in case an issue comes up I can report the broken seal on arrival...hopefully their support doesn't read this thread. Haha.
Sent from my Nexus 10
Click to expand...
Click to collapse
Last sentence is the best thing I have ever read on XDA. lol. If I were you id contact where you bought it from and say it arrived with broken seals. You may be compensated with some extra gift cards or something.
Sent from my SCH-I605 using xda app-developers app
hoodratchandler said:
Last sentence is the best thing I have ever read on XDA. lol. If I were you id contact where you bought it from and say it arrived with broken seals. You may be compensated with some extra gift cards or something.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Lol. Well I bought it directly from Google and what I've heard about their customer service that is unlikely. I'll give it a shot though. Thanks.
Sent from my Nexus 10
I have ever had the same thing. But I just ignored it because the device can be used normally.But I think we can contact the support center to give them our feedback and let they improve it.However, just annoying.
Dannyada1988 said:
I have ever had the same thing. But I just ignored it because the device can be used normally.But I think we can contact the support center to give them our feedback and let they improve it.However, just annoying.
Click to expand...
Click to collapse
It sucks that it happened to you too, but I'm glad I'm not the only one. I'll let support know and they'll probably ignore it, but we'll see. I don't plan on returning it unless I have issues, and I'm not seeing any yet.
Sent from my HTC One X
Reamer09 said:
Lol. Well I bought it directly from Google and what I've heard about their customer service that is unlikely. I'll give it a shot though. Thanks.
Sent from my Nexus 10
Click to expand...
Click to collapse
They will suggest you get a replacement. If you're happy with what you have then I suggest you keep it. You might get a replacement with a creaky back or more light bleed.
Sent from my Galaxy Nexus using xda app-developers app
I got two from walmart, both with something similar. One sticker on both looked like it was perforated, almost torn, while the other sides sticker was fine. Both from different Walmarts.
First one had dust under the screen so I returned it and got the other. It was fine otherwise. No issues so far with the second.
Sent from my Nexus 4 using xda app-developers app
Thanks for all of the feedback. It makes me feel better about my stickers being torn. My device is working well for the time being so I'm not going to concern myself with the error in packaging.
Sent from my Nexus 10
Reamer09 said:
Thanks for all of the feedback. It makes me feel better about my stickers being torn. My device is working well for the time being so I'm not going to concern myself with the error in packaging.
Sent from my Nexus 10
Click to expand...
Click to collapse
I expect you're right about the cause: bad packaging/packing. Bought mine on release day direct from Google and it came with broken seals. No problems so far...
Sent from my Nexus 10 using Tapatalk HD
My misses just got her HTC ONE for her upgrade as she likes mine.
She got the black one and i noticed they still have issues with the speaker grills not sitting right.
Love my phone and its been great ( performance wise and no issues technically ) and she likes hers, but I'd have thought by now they'd have ironed out these silly issues.
She hasn't noticed it and it's gone straight into a case so she isn't bothered, I'm just surprised about this.
They're only issues if you allow them to be issues. Seriously, it's only a issue if the grill is hanging off lol
Quality control is quality control. Don't get me wrong. I love HTC. But they should get their **** together if they want to be world beaters.
Sent from my GT-N7105 using Tapatalk 4
Errare humanum est
To err is human. (but to err time after time..?)
>> Sent from the abyss <<
Theshawty said:
Errare humanum est
To err is human. (but to err time after time..?)
>> Sent from the abyss <<
Click to expand...
Click to collapse
Errare humanum est, perseverare diabolicum. Something like that i think.
Sent from my HTC One using Tapatalk 4
I'm also on my third HTC one. This one seems to be holding up pretty well though. Top speaker problems on the first 2.
Sent from my HTC One using Tapatalk 2
entreh which
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
I just got my second One and it's in worse shape than the first One. The first was actually pretty good, build wise, I exchanged it for the camera issue. Now I have a phone with a couple of build issues and the camera issue is still there. I shouldn't have returned my first One
TM-87 said:
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
Click to expand...
Click to collapse
There is no such thing as perfection, so it might be quite difficult for HTC to deliver.
Sent from my HTC One using XDA Premium 4 mobile app
TM-87 said:
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
Click to expand...
Click to collapse
Although I do understand where you are coming from, people put these phones together. Unless the people are perfect, there's no way the phone is gonna be perfect.
TBH, though, they're not that far off. They really aren't. I wouldnt mind but they done the hard part spot on, carve the aluminium etc etc.
It woudn't take all that much to fix the grill issue.
My phone does have a slightly rough edge to the screen and the speaker grill a the top has the gap a bit. I just think to myself, let them dry longer or, use better glue, or a bit more of it and apply some even pressure around the edges lol.
For a company that has build a damn good phone, it aint rocket science.
Xperia23 said:
TBH, though, they're not that far off. They really aren't. I wouldnt mind but they done the hard part spot on, carve the aluminium etc etc.
It woudn't take all that much to fix the grill issue.
My phone does have a slightly rough edge to the screen and the speaker grill a the top has the gap a bit. I just think to myself, let them dry longer or, use better glue, or a bit more of it and apply some even pressure around the edges lol.
For a company that has build a damn good phone, it aint rocket science.
Click to expand...
Click to collapse
The one is designed and manufactured to be as thin as possible. On top of that they also implemented their 'zero gap' design. If you read some of the teardown threads, it's assembled in a way that allows zero room for error. Taking into account the fact that most people who receive a One that they consider to be perfect don't usually post about it at all, I'd say the actual defects of the one are a much smaller percentage than they appear to be on XDA.
Where HTC really impresses me is the fact that they seem to be 100% willing to warranty any device with any build quality issue. Obviously they should, after advertising a premium device with no gap and superior build quality to plastic phones. However, what major companies should do, and what they really do are not always the same. They can not promise you a perfect phone, but they are willing to replace it until you receive on that satisfies you.
Where they fail, is with that replacement device. Any mass produced product is going to have defects, and some will make it past quality control, this is inevitable. But devices going to customers who have already sent in devices due to build quality issues should have added levels of quality control, to ensure no one gets two bad phone. That would save them a lot of negative publicity.
AT&T HTC M7ul
Baad Newz's InsertCoin 3.4-2
Flar2's Bulletproof 6.2
Just thought I'd update here. So far I'm going to be on my fourth warranty exchange in less than 3 weeks. The second I got had USB port issues. The one ingot today had this weird glue around the top speaker grill and the grill looked like it wasn't even on straight. And the top speaker didnt even work. The build quality was sub par. Not acceptable. Called right away and they are overnighting me another tomorrow. Hopefully this one is accetable. If not I'm done with HTC. Has anyone had some kind of glue type substance around the grills or where the gaps are. I mean why do they think they can send me this and call is acceptable. ?? Sorry I didn't like spending hours on the phone. Most of it was correcting and issue the first rep made by not even processing the order. Tmobile USA. Come on.
Sent from my HTC One using xda app-developers app
monkeypaws said:
Just thought I'd update here. So far I'm going to be on my fourth warranty exchange in less than 3 weeks. The second I got had USB port issues. The one ingot today had this weird glue around the top speaker grill and the grill looked like it wasn't even on straight. And the top speaker didnt even work. The build quality was sub par. Not acceptable. Called right away and they are overnighting me another tomorrow. Hopefully this one is accetable. If not I'm done with HTC. Has anyone had some kind of glue type substance around the grills or where the gaps are. I mean why do they think they can send me this and call is acceptable. ?? Sorry I didn't like spending hours on the phone. Most of it was correcting and issue the first rep made by not even processing the order. Tmobile USA. Come on.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Dude I'm dealing with the same issue with tmobile, it's not htc it's tmobile sending out bad refurbished models I'm waiting on my third one and then I'm giving up. They don't seem to get it that the speaker grills have glue sticking out or it looks chipped inbetween the grill and plastic. If the new one I get is the same I'm going to take pictures and post all over tmobile support advising to people thats what tmobile calls acceptable. They suggested me going eip for a new phone, they just want money and don't seem to care that I paid in full for a faulty device, my defects didn't start showing up till after the first 30 days passed, and I bet they are going to lag on the update as well, situations like this make me hate these companies and there policies, they try to sound so cheerful over the phone but they don't understand that we don't deserve to be given broken devices over things we didn't break but sadly we can't do much to over power them they will just be like "again we are sorry for the inconvenience can we send you another" they make me sick
Sent from my HTC One using Tapatalk 4
ridearoundsolo said:
Dude I'm dealing with the same issue with tmobile, it's not htc it's tmobile sending out bad refurbished models I'm waiting on my third one and then I'm giving up. They don't seem to get it that the speaker grills have glue sticking out or it looks chipped inbetween the grill and plastic. If the new one I get is the same I'm going to take pictures and post all over tmobile support advising to people thats what tmobile calls acceptable. They suggested me going eip for a new phone, they just want money and don't seem to care that I paid in full for a faulty device, my defects didn't start showing up till after the first 30 days passed, and I bet they are going to lag on the update as well, situations like this make me hate these companies and there policies, they try to sound so cheerful over the phone but they don't understand that we don't deserve to be given broken devices over things we didn't break but sadly we can't do much to over power them they will just be like "again we are sorry for the inconvenience can we send you another" they make me sick
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
That sucks man. When I first opened the package I saw what at first looked like a scuff. Then I noticed it on both sides of the top speaker grill. I'd say that was the worst built phone I've ever seen. The grills didn't line up, the screen wasn't flush and it looked beat up around the sides. I've never had build issues with other phones. I agree with you. If this one today is bad I'll call customer loyalty and see what else they can get me. I'm not particularly picky but I'd have to be something within the same price range. I know they've offered alternative exchanges before. I think they try not yo as much anymore. 5$ every time you exchange adds up plus they charged me 7.99 for shipping of my charger that was defective. At the end of it all I'm going to see if they'll credit me.
Sent from my HTC One using xda app-developers app
monkeypaws said:
That sucks man. When I first opened the package I saw what at first looked like a scuff. Then I noticed it on both sides of the top speaker grill. I'd say that was the worst built phone I've ever seen. The grills didn't line up, the screen wasn't flush and it looked beat up around the sides. I've never had build issues with other phones. I agree with you. If this one today is bad I'll call customer loyalty and see what else they can get me. I'm not particularly picky but I'd have to be something within the same price range. I know they've offered alternative exchanges before. I think they try not yo as much anymore. 5$ every time you exchange adds up plus they charged me 7.99 for shipping of my charger that was defective. At the end of it all I'm going to see if they'll credit me.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Customer loyalty? Haven't tried that yet, I'm not too picky either but yea these refurbished models are just horrible how do I get to customer loyalty?
Sent from my HTC One using Tapatalk 4
ridearoundsolo said:
Customer loyalty? Haven't tried that yet, I'm not too picky either but yea these refurbished models are just horrible how do I get to customer loyalty?
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Customer loyalty are the reps that you get transfered to when you want to cancel . they will do almost anything to keep you with the company. They are traditionally called retention but Tmobile calls then customer loyalty. I've had them send me a brand new phone just to keep my business. Although it depends on how long you've been a customer, and I've you have credits given in the past. I used to work for Tmobile years and years ago and used to shadow these guys from time to time.
Sent from my HTC One using xda app-developers app
monkeypaws said:
Customer loyalty are the reps that you get transfered to when you want to cancel . they will do almost anything to keep you with the company. They are traditionally called retention but Tmobile calls then customer loyalty. I've had them send me a brand new phone just to keep my business. Although it depends on how long you've been a customer, and I've you have credits given in the past. I used to work for Tmobile years and years ago and used to shadow these guys from time to time.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I haven't had any credits, and I've been a customer for two years but yea I've heard of retention, well I will try them if the next one is faulty again, I really don't want a different device but this stuff is just ridiculous, I have screen lift and a tiny screen leak that htc told me to be dangerous plus the camera issue
Sent from my HTC One using Tapatalk 4
ridearoundsolo said:
I haven't had any credits, and I've been a customer for two years but yea I've heard of retention, well I will try them if the next one is faulty again, I really don't want a different device but this stuff is just ridiculous, I have screen lift and a tiny screen leak that htc told me to be dangerous plus the camera issue
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Im supposed to get mine today. Hopefully its acceptable enough for me to keep. Yeah I'd hate a different device also. There was a reason I chose this over sgs4.
Sent from my HTC One using xda app-developers app
Update: finally got my replacement in the mail. I'd have to say they really worked on getting me a zero gap device. Everything is aligned. No glue stocking out of the grills. No problems with the buttons. No gaps at all. Software is also running great. I was gonna call right away again if there were issues but I'm actually shocked they came through. Now to see how fast they can get 4.3 out.
Sent from my HTC One using xda app-developers app