Related
I purchased 2 new Galaxy S's for my Girlfriend and I on Optus in Australia,
Both of us are having issues with it dropping out during calls. It seems that you can't hear people or they can't hear you, 1 of the 2.
The signal is Great, The Phones are Absolutely Awesome. I don't want to give them up.
Has anyone experienced or heard of this problem, It seems that after 30 -60 seconds it just stops, but not consistently, I have been making calls all day and it only did it once, Yesterday I made 1 call that actually worked.
I've upgraded my Firmware to JG3 in case that was it, They came with DTJF3, I'd like to reset hers and dump the rom, However i'm not quite sure on how to do that.
Instructions?, I'll up it after a factory reset and dump.
Optus is picking them up monday as we only had them 3 days before we couldn't take it anymore.
Regards,
aRTie11
Yeah I've experienced something similar, in the middle of a converstation my call got dropped and returned to home screen by itself for no apparent reason. experienced this twice in one day. Not happened since but mind you I've not made many calls since.
well I guess I just got a bad batch.guess I'll wait for the replacements
Sent from my GT-I9000 using XDA App
My two cents, this has never happened to me...
Wow, I'll be getting mine from Optus on Monday. Will see how it goes. Maybe it was just the Optus network being crap?
Try not to touch the bottom part of the phone especially in bad reception areas. Don't completely trust the number of bars.
eaglesteve said:
Try not to touch the bottom part of the phone especially in bad reception areas. Don't completely trust the number of bars.
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They're talking about the SGS, not the Iphone 4
Definitely wasn't reception,i live in small town. 5 towers and I know all the blackspots are.
Plus call didn't drop, just couldn't hear them. Or mostly they couldn't hear you.
Sent from my Galaxy S using XDA App
I've been with optus die years and they do have blackspots, you can hear but not speak is probably a blackspot. I have ben using the galaxy s and what used to be a black spot on my iphone is now perfect reception on my beautiful samsung. Next time it happens try moving around.
Sent from my AWESOME Galaxy S
Will.1 said:
They're talking about the SGS, not the Iphone 4
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Click to collapse
You still think the problem is unique to just iPhone 4? I don't. But you may need to see some videos to be convinced. I'll post some videos on ore phones later. Watch this space.
I had a very similar issue with my SGS, but it seemed to resolve itself after a factory reset.
In my case, calls were dropping out at about the 7minute mark, and I had this happen twice in a row while I was on hold waiting for an Optus representative to activate a new account..... I just thought it was Optus cutting me off, but the next day when it happened again while talking with my boss - I realised it was the phone.
At the same time, I also found that Handcent messaging software also gave me issues (not receiving SMS's) as well, and it might have caused the same problem before doing the factory reset.
I've since moved to the european firmware JG5, and even with handcent, I've yet to have an issue with dropped calls or not receiving SMS's - so IMO its firmware related..
JF3 firmware has a lot of bugs too (which is pretty bad), so hopefully Optus releases new firmware based on either JF7 or JG5 soon!
cheetah2k; said:
I had a very similar issue with my SGS, but it seemed to resolve itself after a factory reset.
In my case, calls were dropping out at about the 7minute mark, and I had this happen twice in a row while I was on hold waiting for an Optus representative to activate a new account..... I just thought it was Optus cutting me off, but the next day when it happened again while talking with my boss - I realised it was the phone.
At the same time, I also found that Handcent messaging software also gave me issues (not receiving SMS's) as well, and it might have caused the same problem before doing the factory reset.
I've since moved to the european firmware JG5, and even with handcent, I've yet to have an issue with dropped calls or not receiving SMS's - so IMO its firmware related..
JF3 firmware has a lot of bugs too (which is pretty bad), so hopefully Optus releases new firmware based on either JF7 or JG5 soon!
Click to expand...
Click to collapse
This firmware that you just had is from Samsung and does not require rooting, right?
eaglesteve; said:
You still think the problem is unique to just iPhone 4? I don't. But you may need to see some videos to be convinced. I'll post some videos on ore phones later. Watch this space.
Click to expand...
Click to collapse
I promised to follow up on the fact that death grip affects all smartphones, so here are some of what I wish to say:
a) If you want proof that death grip does affects SGS's signal in equally dramatic way compared to iPhone4, do this:
- Go to your settings/About phone/Status and look at the value of dBm under Signal strength. In my house, if I leave my SGS on the table, it would read -81dBm. Yours will have different value.
- Then pick up the phone, and death grip the bottom back of the phone, and see for yourself that it drops within seconds. In my case, it drops by 30dBm, to -111dBm. Edit: in fact no death grip is necessary to reduce SGS's signal strength by 30 dBm. You hove to merely place it on your flat palm without even the need to grip it in order to reduce the signal by that much!!! I have a video for this if anyone wants me to upload it to YouTube.
b) A change of 30dBm may or may not be an issue, depending on what you're left with. So, call may or may not drop as a result. I could only drop call in bad reception area as I have mentioned a few times.
How does this compared to iPhone 4's drop magnitute? I don't have an iPhone 4, so I will go by a report written by Anandtech to get this figure:
The difference between placing it on a table and holding it tightly covering the fatal gap area is summarised by this sentence:
"For example, at another test location, signal without holding the phone is -89 dBm, which is still displayed as 5 bars. Cup the phone, and you'll fall all the way to -113 dBm". The change in signal strength in iPhone by death grip or simply bridging the two piece of metal is 24dBm - less than in SGS. The full story of iPhone 4 Antenna test is:
http://www.anandtech.com/show/3794/the-iphone-4-review/2
c) If you believe the media, you would have gotten an impression that as soon as your hand touches the gap between the two antenna in iPhone, signal will be cut off. However, reality is that many people had found it IMPOSSIBLE to see the change in bar where reception strength is strong like what is provided by Telstra Australia (if you believe in bar, that is. I don't, BTW). But see the following video to see that this user could touch iPhone4 in anyway he wants and not affect the bar.
http://www.youtube.com/watch?v=B9mkV3nPuXk
If the reception is already bad, like with Vodafone and Optus' case in Australia, you'll see the effect, as the following videos shows:
http://www.youtube.com/watch?v=HjFMhhM2_tg&feature=related
http://www.youtube.com/watch?v=TJVHLOF4kLU&feature=related
To see the effects on some other phones, here are some of them:
Nokia E71
http://www.youtube.com/watch?v=amPG52DVQuk
http://www.youtube.com/watch?v=gi1gHDa7-X0&feature=related
Nexus One
http://www.youtube.com/watch?v=j6SpLHjcb5c&feature=related
Samsung Galaxy S
http://www.youtube.com/watch?v=vefQ4I2wOXs
http://m.youtube.com/#/watch?deskto...d&feature=player_embedded&v=LROTHrTR92k&gl=AU
There are must too many such videos for me to list. You'll also find equally number of cases where people are not affected, dending on how they hold it.
What to make of all these? For me, I'm not really bothered. I'll simply use a case for my Samsung Galaxy S.
As a followup. I received my new phone today. Happened again on first call.
Decided to turn off 3g. Next call. NO PROBLEMS. It s annoying as I'll have to turn it on and off as I need.
Going to ring optus tomorrow and quote the problem again. We only just got 3g in town, so i reckon that'd be it
Sent from my NEW GT-I9000 using XDA App
artie11 said:
As a followup. I received my new phone today. Happened again on first call.
Decided to turn off 3g. Next call. NO PROBLEMS. It s annoying as I'll have to turn it on and off as I need.
Going to ring optus tomorrow and quote the problem again. We only just got 3g in town, so i reckon that'd be it
Sent from my NEW GT-I9000 using XDA App
Click to expand...
Click to collapse
My data cap is low so I turn 3G on off, I agree on it being a pain. To make it slightly less painful I recommend 2 things. A shortcut, in case you don't know:
touch and hold on a blank spot on your homescreen, like adding a widget or app
select "shortcuts"
select "settings"
select "3G data call settings"
this way you wont have to enter/exit settings, it makes it much less painful, I used to try to keep my settings in my recently used so I could jump back to it easily.
1 other thing that might help, app "quick desk", not as big a help as the shortcut, but it can be combined with the short cut so you won't have to leave apps if you happen to have left the 3G on/off in the wrong position for your desired actions.
Hope that helps
Try out “Show and switch 2G/3G“
from the market
Already ahead of you guys first thing I did last night.
So it's a radio bug from the look if it
Sent from my GT-I9000 using XDA App
On the plus side it isn't a hardware issue. So even if they get upset about me flashing a custom rom. They can send mine back to me
Sent from my GT-I9000 using XDA App
Has anyone heard anything about about this yet?
For me, this will be the deciding factor between this and the moto x. I have udp on verizon and tether all the time. I also use my phone for work, and need a good cell network radio and connection at all times.
Most people have said the moto gets good service, as they are known for good radios. Huwaiei? Never heard of them... So im skeptical.
Sent from my SCH-I545 using Tapatalk 2
I've got a pure now and its going back to Motorola. Rf performance is on par with my one plus one but there is a fair amount of micro lag and any, I mean any use of the gpu like maps, chrome whatever drains battery like no other device I've ever had
I have the Pure and got amazing call quality but you are right the battery does drain a lot.
Aridon said:
I've got a pure now and its going back to Motorola. Rf performance is on par with my one plus one but there is a fair amount of micro lag and any, I mean any use of the gpu like maps, chrome whatever drains battery like no other device I've ever had
Click to expand...
Click to collapse
All I have is this article I found last week.
http://www.androidauthority.com/best-4g-galaxy-s6-v-huawei-p8-v-lg-g4-612827/
The Huawei P8 bested the G4 & S6 in all 3 categories which were Network Switch Rate, Antenna Strength, and LTE Speed Test. I'm hoping this phone does the same or close to it.
I read that very article earlier today. Gives me hope, possibly false hope but we'll see. Back in 2013 I had an N5 and the first MotoX simultaneously for a while. The main reason I kept the X was the better signal. I even had better battery on the N5 (sometimes) but ultimately when I was in the same buildings my Nexus always had worst signals and in some cases no signal at all. Granted LG sucked back then so there's that...
I'm probably going to end up doing a similar comparison between my N6 and the 6P when I get it. I'm already leaning towards keeping the N6 anyway but I'll at least give them a shot. I'll probably end up getting a MotoX once marshmallow fixes the small issues it has, but knowing where you'll end up isn't as important as how you get there.
Sent from my Nexus 6 using XDA Free mobile app
Phone Arena has some brief, not super detailed comments about call quality (but not about reception).
http://www.phonearena.com/reviews/Google-Nexus-6P-Review_id4110/page/4
They describe the 6P call quality as okay, but not great.
I've been doing some signal strength googling and found a mod on another forum that has the phone.
He was asked, "How about data signal strength? Maybe can compare Nexus 6P with Nexus 6 side by side at the same location at the same time with the same telco?"
He replied with "From my unscientific methods, so far the Huawei has shown far better signal strength."
Link: http://forums.hardwarezone.com.sg/97468978-post14.html
More good news on signal quality.
http://www.androidpolice.com/2015/10/26/nexus-6p-review/
Android Police said:
In the basement of my apartment building, where I get no signal with the Nexus 6, I have 3G with the 6P! WiFi has been great so far, and to tell the truth I've used WiFi for most of my phone calls with the 6P. WiFi or otherwise though, call quality has been consistently good, and I haven't experienced anything out of the ordinary like dropped calls or other hassles.
Inside my apartment the 6P gets about -95dBm for those who like stats.
Click to expand...
Click to collapse
Does anyone know if the 6P supports HD Voice on T-Mobile? Since the N6 did, I assume thats carried over to the 6P as well...
Founds these comments from CNET:
Phone calls were totally decent on the 6P when I tested them in San Francisco (I used AT&T's network). Volume sounded fine on the medium-high in a fairly quiet space. I detected very low static background when I strained to hear, but the white noise won't get in your way. On the other hand, my test partner said he could hear a scratchy sound in the background, and that my voice sounded a tad flat.
Speakerphone wasn't as loud as I expected when I held the phone at hip level. It was loud enough at full volume, but that leaves no audio reserve for noisy environments, like in a car or around the dinner table. Voices also sounded muffled and constrained. On my test partner's end, static worsened.
Your experience could differ depending on network strength where you live.
http://www.cnet.com/products/google-nexus-6p/2/
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Click to collapse
A bit disappointing. But also not a very in-depth test of the call quality.
It's annoying how little call quality is reviewed, on what are after all phones. And even when it is discussed, usually it's only a few off hand comments.
My call quality is apparently poor. Wife said that I sounded like I was in a tunnel. Switched to BT headset and it was much better. Might have my first bug.
6P is way better than my old 2013 Moto X. I have no signal issues anymore.
I am (was?) all set to buy a 6P, so doing some research on them. And I've run across the multiple threads on different forums with 100's of user complaining about call quality. But it's hard to tell if it's only affecting a few unlucky souls or if it is pretty much everyone. I like the idea of this phone since I'm a programmer and want to be able to use a rootable phone with any carrier I choose, but it has to do the basic things a smartPHONE should do, too. I'm coming from an S5 which has great call quality, and do not want to downgrade in that area at all.
So any user feedback would be welcome.
TIA
For what it's worth, in Perth Australia with Vodafone I find the call quality no better or worse that any of my previous phones (see my signature for that list).
Sent from my Nexus 6P using Tapatalk
My 6P has fine call quality on both ends of the conversation. I've asked those on the other end of the line how the sound was and have consistently been told it's very good.
if your talking about the noise cancellation issue, you can easily fix it with a simple build.prop edit
What "quality issue"? There is none, most issues are network related, hell mine sounds just fine using the car Bluetooth while doing 70 on the highway
Yeah no problems with call quality on any of mine or my friends and families 6p
No issues with my call quality....
Mines running perfect out the box ... Verizon here .. Made several calls no issues yet
You should be more worried about the screen issues than the call quality of this phone.
Sent from my Nexus 6P using Tapatalk
ncsuwolfs said:
if your talking about the noise cancellation issue, you can easily fix it with a simple build.prop edit
Click to expand...
Click to collapse
Yes, the noise cancellation issue. I'd read about that tweak, but pretty much no feedback about if that was a true fix or not.
z0phi3l said:
What "quality issue"? There is none, most issues are network related, hell mine sounds just fine using the car Bluetooth while doing 70 on the highway
Click to expand...
Click to collapse
Yeah, it seems to work fine on Bluetooth. It's when it's using normal mic that it has issues.
mkouk said:
You should be more worried about the screen issues than the call quality of this phone.
Click to expand...
Click to collapse
What screen issue? I guess I got caught up reading 500 or 600 posts about the call issue, and didn't see anything about the screen. I'll have to do some more looking.
On Verizon here.. My fiance said that I sounded a bit odd when I first started using the 6P (Call sounded normal from my end). I discovered that the HD calling option was turned on. I tried it with the HD calling off, and she said I immediately sounded "normal" again. Funny because I bet it actually sounded better in HD mode, and she probably just wasn't used to the clarity.
The only sound quality issues I have experienced are with the noise cancellation mic on the back of the phone. I have a Tetded flip case and if I call with it opened up on that mic people say I sound muffled. If I uncover it I can be in a very noisy room and all people can hear is me even though I can bearly hear them because of the volume of the background noise.
Has anybody else experienced poor signal quality?
I'm using the dual SIM H990DS on Telenet in Belgium.
Indoors at home my Nexus 6 had at least some reception, but the V20 does not. I need to place it next to a window for it to have a network signal.
It's not only at home. I compared with my wife's Nexus 6 earlier today when we were out and this confirmed it...
Any solutions?
Same experience
I just got my V20 about 5 days ago and have had the same issue you described. My wifes V10 get about 30% better signal strength in just about every room of our house. Most of the time I can't even connect to the 4G LTE network. At first I thought it was my case but the difference is negligible without it. It was interesting though because I moved from T-Mobile to Verizon and had my number ported while I had the temp number it seemed as though the strength was equal but since porting I am in this boat. Not sure if it was just coincidence or not. I will be taking it in today to see if there anything they can do. I'll update as needed.
I have the same issue with my LG V20 phone. The reception/signal strength is horrible. Callers constantly complain that my phone goes in an out, making it difficult to maintain a conversation. Bluetooth connectivity is also an issue as connecting the device requires multiple attempts. This phone is becoming useless due to the reception and Bluetooth connectivity issues. I will continue to use my Samsung Galaxy Note 4 as a backup. I have never experienced any such issues while using the Samsung device. Hopefully the developers at LG are taking notes and a fix/update will be released before 2017.
I have also noticed that signal strength is a bit weaker with the V20 in areas my Note5 had great coverage. Both on AT&T.
I'm noticing the reverse: I'm getting about 1 bar better in comparison to my Note 4.
Glad to hear I'm not the only one... I'm waiting for a software update (still nothing). Hope this can fix the issues.
Shouldn't happen on a phone this price...
Yep,between the note 7 being a fire hazard and now these ridiculous connectivity issues on my v20 I'm ready to go apple
Bluetooth and telephony are fine here. Carrier and or case and or device issues I'd wager first
Similar problems with my Verizon V20. Signal reception is significantly worse than my old Note 3 and my wife's Droid Turbo 2. FWIW, no case on the V20.
Sent from my LG V20 using Tapatalk
I find the signal reception poorer than my Moto X Pure Edition, at least when LTE is enabled.
When it comes to the reception, is it a question of software or hardware ? I mean is there a chance it can be fixed through an update ?
Same here, it is very poor.
Vadim1 said:
When it comes to the reception, is it a question of software or hardware ? I mean is there a chance it can be fixed through an update ?
Click to expand...
Click to collapse
There isn't enough data, but based on the small sample size of people with complaints, I'd guess it was hardware. Every issue like this about which I have read has been a loose connection.
You might want to take your phone to a depot and have it looked at. And, to be honest, if it is just a loose connection, you are far better off to have them fix that then to get a replacement phone of unknown history.
My T-Mobile V20 is a lot better than my t mobile Note 4 in both reception and call quality in places with poor signal. At a particular Walmart my Note 4 didn't work 50 ft through the door. My v20 will not only work but I can hold on to a phone call until the very middle of the store, then it drops the call but I can redial and continue. I'm very impressed so far.
Sent from my LG-H918 using Tapatalk
Im also impressed with reception. Way better than my n4.
add me to the list my call quality is poor and it recently just started. It's very choppy
I know this is sorta old. But I have swapped my phone 3 times. and sim 3 times. I am on t-mobile and i have 2 bars everywhere. I am running roughly -112dbm everywhere. I drop a lot of calls. I am debating on just returning the phone. cause I still have 4 days.
does anyone have wifi calling on ? I have notice that when wifie calling is on call quality can go from one end to the other. it was great when i first got it now i have wifi calling off unless i have no signal.
Signal quality has been fantastic for me in Florida. Came from a note 4. Signal and call quality has been awesome. Never had a dropped call yet and my house is a cellular black hole for some reason. I leave wifi calling (default settings) on as well if that matters
I'm in the same boat
I had bought the AT&T version (manufacture date of March 2017) about two months ago. Seemed to get okay reception at home, but work was a dead zone. It would switch from LTE to 4G to Edge and then nothing. I could stream on Tunein for a minute before losing signal. Traveling through town, I was usually at -125 to -135 dBm. My V10, which I kept, had no issues what so ever so I returned the V20.
I was, however still enamored with the V20, and saw the unlocked version, used, on a website for under $300. Got it this week and the signal seemed to hover around -110 to -120, under Global Network setting. Turned off the LTE enhanced voice and it went down to -85 for two minutes then back up. Switched to LTE/CDMA no change. Switched to LTE/Legacy and no real change. Finally tried UMTS/HSPA/HSPA+ and network signal strength has been sitting at -52 to -57.
It is a shame LTE does not really work on this phone, otherwise it would be perfect. As long as the signal strength holds on, I will not return this one. I needed something a bit newer and really wanted a dual camera capability. I was going to hold out for the V30, but with rumors that it won't have a replaceable battery, I figured I would just wait a bit longer.
When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Google Pixel 3's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
Well, it is a nightmare for me.
I have sudden disconnections all the time. People often do not hear me, etc. I have two Pixel 3s — my wife's and mine. Same problem.
I guess it could be connected with memory management issues. Maybe process responsible for radiomodule is being killed.
I'm kind of in the opposite situation. However, for me, I believe wi-fi calling is why I'm experiencing better than usual call quality. Prior to the Pixel 3s (myself and my wife) we never had wifi calling and our house is on the edge of cell coverage in our area. This resulted in poor quality calls. Now with wi-fi calling, our calls are crystal clear with no drops. In general while not using wi-fi calling around town I don't notice any issues.
I have the Pixel 3 and I can confirm that people frequently cant hear me when I call them from home (never had any issues here) and calls disconnect out of nowhere several times in a row. The situation is the worst when calling people with the charger connected. I love this phone for everything but the appalling phone call situation!
Hello Guys,
I have the pixel 3 and i have no issues at all. I have really good phone call quality- even better than my old Samsung Galaxy S7- can't complane about it.
For me the call quality on network has been great. No disconnections. Crystal clear earpiece sound. Much better than pixel 2. I have not tried calls in weak cellular areas.
Sent from my Pixel 3 using Tapatalk
I average less than 5 phone calls a month. I own the Pixel 3 for 3 weeks. I already have 2 phone calls made within my house that I intermittently cannot hear the other side. I owned from Nexus 4, 5 6P, Pixel, Pixel 2. Never had this problem from the same house once. You can tell I'm a big fan but might be forced to switch. This phone does almost everything better than the Pixel 2 except for slow charging speed and dropped calls, very basic requirements. Disappointed. Yes, my house has weak cell signal.
UPDATED: PROBLEM SOLVED. Worked with Google tech. Eventually by clearing cache of Google app fixed it. Thanks.
UPDATED AGAIN: Problem came back after half a day. Rebooted OK for now. RMA.
UPDATED: Replacement seems OK, so far.
It isn't call quality, it is quality of the call. I LOVE the call screening feature. I used to send all unknown calls to voicemail. That would be a dozen a day. I would then have to listen to them and delete 11 of the 12 and return the 12th. So far, no spambot has left me a message on the screener. Nice process improvement.
eivissa said:
I have the Pixel 3 and I can confirm that people frequently cant hear me when I call them from home (never had any issues here) and calls disconnect out of nowhere several times in a row. The situation is the worst when calling people with the charger connected. I love this phone for everything but the appalling phone call situation!
Click to expand...
Click to collapse
Both my Pixel 3 and my girlfriends is having the same issue - very annoying.
---------- Post added at 09:21 PM ---------- Previous post was at 09:10 PM ----------
Fduch1984 said:
Well, it is a nightmare for me.
I have sudden disconnections all the time. People often do not hear me, etc. I have two Pixel 3s — my wife's and mine. Same problem.
I guess it could be connected with memory management issues. Maybe process responsible for radiomodule is being killed.
Click to expand...
Click to collapse
Have you found any fix for this? My girlfriend and I are in the same boat... horrible reception with plenty of disconnects.
Do you have Wifi Calling enabled? Did that help?
Eddie
My sister has Google Pixel 3 and she hasn`t experienced any trouble considering call quality, however, she`s used it only for 4 months, we`ll see what the future has in store for this phone...
I have no issues with the call quality, but do have issues with Google putting a beeping tone every 15 seconds when I record calls, hope someone finds a solution quickly.
I turned off VoLTE. I HAVE AT&T, wife has Verizon. All sorts of issues, seem to have gone away disabling the HD Calling, kind of a bummer, but I'd rather the calls actually work.
Call quality on this phone is the worst! It's constantly going dead, other person can't hear me, weird static type noises or dropped calls.
I never had this kind of issue with my S8.
Is there anything I can do? My provider doesn't have wifi calling yet. I don't think it's a hardware problem because 2 of my friends have the same issues and when I'm out in the open it seems to work fine.
Can the radio's be changed on the phone? I know on some phones you could.
Thanks
Call Quality constantly dropping
I have the same issues as people are describing. It is absolutely impossible to use the phone as a phone in any professional manner. Even my family and friends get annoyed, so imagine having to deal with business partners or customers. Sigh. Its been a nightmare for my self so far, and the support for this issue isn't very good either.
Call Quality, not a dot over a 1 star worth.
In every other manner though, the unit is the very top dog in class! #1. But it is suppose to be a phone primarily. Reminds me more of the iPod Touch than a phone the way it works now.
Ordered a Pixel 3 and a Pixel 3XL for black Friday sale (One for me and one for my wife). Both of them had issues with the other person not able to hear us. At first we thought it might be bad microphones, but it worked find on Skype and VOIP.
The P3 had it worse, so I RMAed it. The replacement had the same problem. I'm now in the process of RMAing both (the P3 for a second time, the P3XL for the first time). Google support has been a nightmare to deal with. Lots of broken promises and outright lies. One rep will say the exact opposite of what the other rep promises. It's an absolute gong show. I've spent the accumulative total of 17 hours on the phone with them. Constantly on hold and getting transferred. It usually ends the same way: I get promised a callback "within the hour" that never comes.
What is most troublesome, is that this issue has persisted for so many months, and Google has yet to respond officially. Some media outlets have started to report on it. There are multiple threads on the official support forums, with large numbers of people all complaining about the same issue: They can hear the other person just fine, but the other person can't hear them. Sometimes the other people will say they can hear us, but we sound like robots or like we are under water. Is it noise cancelling? Bad radio? Bad chipset? Software? Hardware? Bad QA?
Who the hell knows? Google apparently doesn't. If they do, they aren't commenting on it.
Both phones are sitting on a shelf right now. They are unusable as phones. Since Google is refusing refunds, refuses to comment or even acknowledge the issue, and RMA's are producing the same results, it looks like I'll be out of pocket to purchase phones that actually work.
---------- Post added at 09:56 PM ---------- Previous post was at 09:53 PM ----------
Zero stars not possible? This phone is unusable. RMA replacements produce the same issue. We can hear the person we are talking to, but they cannot hear us.
jon2jay said:
Are you using HD calling/Wifi Calling and also are you using Speaker? I had an issue on Wifi calling so I disabled, first problem resolved. 2nd, I then had an issue when i called someone using speak phone, same problem, however if i turned off speaker, than put it back it worked.
Fast forward, unlocked bootloader, installed custom kernel, with a fresh phone, enabled wifi calling -- works fine. Installed January update -- speaker seems to be working without problem as well.
The Jan update appears to fixed video recording quality, I wonder if they added back some frequencies into the mic's.
Still running tests. Will keep updated.
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What kernel are you running? I've just been spamming their customer service for a refund. They keep wanting to give me an RMA, but from what I can see, it's not a device specific issue. I just want my money back so I can be done with this Google experience. I thought about just disputing the charge on my credit card, but they probably wouldn't help me either. Google just needs to offer refunds to whomever wants them at this point.
I've been wrestling with call quality issues for the past while too. Like others have described, I would often experience the following problems:
Person on the other end says they hear a lot of static or does not hear me at all while I can clearly hear them.
Constantly getting my calls dropped for no reason
Both Google and Carrier have not provided any meaningful help. Often pointing fingers at each other, Google blaming carrier, Carrier blaming device.
Neither have expressed any genuine interest in troubleshooting the issue when I have been trying to provide very methodical test results for them.
For the time being, I am remedying the issue by keeping the Pixel 3 in 3G mode where all the problems no longer occur.
What I currently understanding is:
When I have a weak LTE signal on the Pixel 3. The call quality begins to suffer as described. (e.g. When I am at home in my highrise concrete apartment.)
When I switch the Pixel 3 to 3G mode. Network signal becomes good and I no longer have call quality issues.
The Pixel 3 is the only phone I own where the call quality behaves like this.
My Nexus 5X and Moto G3 both do not exhibit this problem in the SAME weak LTE signal environment.
Pathetic call quality is what I have experienced!
Using the same network, the guy sitting next to me gets a far better reception on his 10k MI compared to my Pixel 3... Far too gaucherie
Please post here and make sure you star it at the top so we can get the priority raised for this issue.
https://issuetracker.google.com/issues/124412355
Here is another report of the calling issue:
xmaciek82x said:
Hey everyone, I love my Pixel 3 except when it comes to the main thing a phone does, make calls!
The call quality is terrible. I know it's an issue many of us face from day 1, I need to constantly hangup and call people back. Now that I work from home and have call meetings non-stop, it is very apparent how bad the calls are. It is not a carrier issue, I have 4 other people on my plan and they are fine (no PIXEL users). This also happens when I'm using VOIP programs like Slack, Jabber, etc.
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