Database Users

[Q] Error sending/receiving MMS "National access coverage not available."

Hello,
Lately I have been unable to send or receive text messages that contain pictures or videos. The error message is always the same "National access coverage not available."
I called Verizon, on Thursday of last week (1-13), and the technician was unable to figure out the problem. He escalated it to the next level and said that someone would be contacting me in a day or 2. Well it's now Wednesday (1-19) of the following week and so far, nothing!
Has anyone else run into this problem? If so, what's the fix? Any help would be appreciated, especially since Verizon has been no help at all!
I'm using a Moto Droid2 ver, 2.3.2 Rooted and OC'd @ 2.25Ghz
Thanks,
Scott

Dial *228 and update your PRL.

silverfang77 said:
Dial *228 and update your PRL.
Click to expand...
Click to collapse
Thanks for the reply.
Unfortunately, it didn't work. I updated it waited the 15 minutes. When it didn't work I rebooted the phone figuring maybe it needed to be refreshed or something, (long time windows tech, reboot fixes everything!) but still nothing. Just that same message.

I get the exact same error when sending or receiving MMS 50 percent of the time with the first initial try... *228 does not fix this.. verizon cannot fix it either...

OK, got tired of waiting for Verizon to call back. On the phone with 2nd tier support now for about the last hour, so far nothing.

Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.

OK, got finished with the Verizon tech, who was very helpful, but we still could not resolve the issue.
She removed and reloaded my data from the server, switched me to another IP address and did a few other behind the scenes things but nothing worked. She suggested doing the factory reset, but I'm ready to give up troubleshooting this issue yet. If all else fails, then I guess I will have no other option.
Since sending MM text's in not a huge part of what I use my phone for, I may just wait for the next release of the software and hope that fixes it.
In the mean time I'll just keep playing with settings and searching Google and the message boards in the hope that someone can come up with a fix that doesn't involve having to wipe it.

rtfield said:
Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.
Click to expand...
Click to collapse
I used to use that app, but removed it long before this started happening. I wonder if it left behind some orphan files that are somehow in there wreaking havoc?
Since the problem still existed even running the phone in safe mode, I would think that would not be the case, but anythings possible.

my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through

1250x said:
my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through
Click to expand...
Click to collapse
That's the thing. Since so many people are having the same or similar issue, I just find it hard to believe it's not something on Verizon's side or with their software. This many people screwing up their phone's in the exact same way all around the same time just seem a little suspect to me.

Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.

rtfield said:
Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.
Click to expand...
Click to collapse
Yeah, I guess I'm going to have to try something. I want to make a nandroid backup first just to be safe and then I'll give it a shot.
Thanks.

This is great!
So, I just finished the factory reset (which DID fix the problem) and was starting to configure all my custom settings when the Verizon tech I spoke with called me back. She said that she had just spoken to Motorola and they said it was a known problem with their phones! They are not sure what it is yet, but they are working on it. In the mean time, the only thing they can suggest is to reset the phone as a work around!
I asked the Verizon tech if there was any kind of documentation about this that she could send me, but of course there isn't. And there's also nothing on the Motorola site about the error either, at least nothing I could find.
While it doesn't make the situation go away, it does make me feel better knowing what the root of the problem is, sort of. Only problem is, there is no guarantee that it won't happen again.

i turn airplane mode on then off... works for me

Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App

S.Meezy said:
i turn airplane mode on then off... works for me
Click to expand...
Click to collapse
Yes, I had heard that worked for some people, and I did try that but it still didn't work. Even so, that would only be a work around and not really fixing the issue.
V.A.T.Juice said:
Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App
Click to expand...
Click to collapse
Interesting, since I did the factory rest I haven't had a problem. If it happens again, I'll be sure to check that.

[Q] Moto Defy + call drop straight after dial while in 3G.

The minute I turn on my 3g any normal voice calls made from my phone gets disconnected within a second.
If I switch to Wifi / 2g the issue is solved!
I have tried Settings - Call Settings - Additional settings - Caller ID but the option of caller id itself is unselectable!! I have read many people saying to select caller ID and set network default fixing the problem but on my phone it is unselectable!
Please advice on how I can fix this problem! Thank you

Facing exactly the same probelm
Dark Prince X said:
The minute I turn on my 3g any normal voice calls made from my phone gets disconnected within a second.
If I switch to Wifi / 2g the issue is solved!
I have tried Settings - Call Settings - Additional settings - Caller ID but the option of caller id itself is unselectable!! I have read many people saying to select caller ID and set network default fixing the problem but on my phone it is unselectable!
Please advice on how I can fix this problem! Thank you
Click to expand...
Click to collapse
Even i am facing exactly the same problem. Any help to fix this would be greatly appreciated. I think this has started after updating the software.
Dark Prince - Did you too update the software from 2.1 to 2.2 before this problem started?

Any relief for this problem pls?
Sent from my MB525 using xda app-developers app

Not solved.
mrsukesh said:
Even i am facing exactly the same problem. Any help to fix this would be greatly appreciated. I think this has started after updating the software.
Dark Prince - Did you too update the software from 2.1 to 2.2 before this problem started?
Click to expand...
Click to collapse
No I am running stock 2.3.6 and havent done any updates since I got my phone 6 months back! The problem is still not resolved!
I beleive it is a problem with my carrier Airtel as they say that there is 3g upgradation going on in my area. But I still face this problem all around Bangalore!! I cant understand what is the major cause of this problem! I have used my sim in my friends Sony Ericsson Arc and there is no issue whatsoever! Im still waiting for a solution. Please lemme know if you find anything as well! Tx

I don't think its a problem with airtel because I'm facing this problem with vodafone, I m facing the same problem with airtel sim also in the same handset however same sims are working fine with other handsets.
Initially vodafone told it might be a problem in their network but after checking they confirmed that there is no issue with their network.
I feel its an issue with phone itself but know its related to hardware or software. Factory reset also didn't work, tried all possible ways that I could think of including replacing sim but no lucktill now.
I took phone to motorola service too, all they could suggest was to replace sim and factory reset which I've already done, only solution left is to give the phone for checking and they need 2 days to check if any fault is there.
Did your phone always had this problem or started recently? Do u remember making any settings in phone before this problem started?
Sent from my MB525 using xda app-developers app

This problem was recent.
mrsukesh said:
I don't think its a problem with airtel because I'm facing this problem with vodafone, I m facing the same problem with airtel sim also in the same handset however same sims are working fine with other handsets.
Initially vodafone told it might be a problem in their network but after checking they confirmed that there is no issue with their network.
I feel its an issue with phone itself but know its related to hardware or software. Factory reset also didn't work, tried all possible ways that I could think of including replacing sim but no lucktill now.
I took phone to motorola service too, all they could suggest was to replace sim and factory reset which I've already done, only solution left is to give the phone for checking and they need 2 days to check if any fault is there.
Did your phone always had this problem or started recently? Do u remember making any settings in phone before this problem started?
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.

Additional info
Dark Prince X said:
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.
Click to expand...
Click to collapse
I also want to state that when my 3g was on before the issue began it used to be displayed as H - meaning high speed internet. Since the day I ve been facing this problem the H symbol changes to 3G - once this transition takes place immediately call gets dropped. I ve never seen the 3G being displayed before the problem.
Question: Does the 3G have to be switched off automatically once a call is made? Like for eg. if you re connected on wifi, even when you are in a call the wifi is still on and active in the background.
Is the 3G supposed to switch off automatically once a call is made just like it does when in 2g??

Some of the things I remember which happened before this problem started are:
1) I updated the firmware.
2) I kept a heavy bag on my phone by mistake.
3) I changed the phone's battery, I'm now using the an extended battery bought from eBay.
4) I changed the screen guard, using a matte finish guard now. (wondering if the solvents that they use while fixing the screen guard have any impact on this)
5) I started using the application Team Viewer a lot to operate my home laptop from office.
I've mentioned everything that I could think of, is any of this matching with you?
Its was a very good handset till this problem started, I don't want to buy a new phone just to fix this problem.
One more thing I observed is that this problem has increased over time, initially when this came to my notice 50% of the calls got cut while using 3g, but now all calls are dropped while using 3g.
The calls - both incoming and outgoing are working fine even if 3g is on but no data is being transfered. Once the call is connected 3g works fine. The problem is only in starting/initiating the call while 3g data transfer is happening once the call is connected 3g is fine.
Regarding my usage:
I've been using this phone very roughly from past one n half year, I use it regularly to download using both wi fi n 3g, I listen to music everyday using bluetooth n also watch many movies on my phone itself.
In short usage is very high n rough.
Could it be a wear n tear damage because of this?
Pls let me know if any of the mentioned points match with you which will help us locate the reason for the problem.
Sent from my MB525 using xda app-developers app

No matches!
Dark Prince X said:
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.
Click to expand...
Click to collapse
mrsukesh said:
Some of the things I remember which happened before this problem started are:
1) I updated the firmware.
2) I kept a heavy bag on my phone by mistake.
3) I changed the phone's battery, I'm now using the an extended battery bought from eBay.
4) I changed the screen guard, using a matte finish guard now. (wondering if the solvents that they use while fixing the screen guard have any impact on this)
5) I started using the application Team Viewer a lot to operate my home laptop from office.
I've mentioned everything that I could think of, is any of this matching with you?
Its was a very good handset till this problem started, I don't want to buy a new phone just to fix this problem.
One more thing I observed is that this problem has increased over time, initially when this came to my notice 50% of the calls got cut while using 3g, but now all calls are dropped while using 3g.
The calls - both incoming and outgoing are working fine even if 3g is on but no data is being transfered. Once the call is connected 3g works fine. The problem is only in starting/initiating the call while 3g data transfer is happening once the call is connected 3g is fine.
Regarding my usage:
I've been using this phone very roughly from past one n half year, I use it regularly to download using both wi fi n 3g, I listen to music everyday using bluetooth n also watch many movies on my phone itself.
In short usage is very high n rough.
Could it be a wear n tear damage because of this?
Pls let me know if any of the mentioned points match with you which will help us locate the reason for the problem.
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
Well Sry but nothing in common! For me since the beginning of the problem, 100% of the calls are getting dropped! its been a month now. Do you face this problem in a specific area or all over town? Ive searched a lotta forums for an answer but to no avail! I dont know if rooting the phone will help!?!?! but that is my next step. Did you try going to Settings<Wifi and Networks<Mobile networks and selecting 3G only? FOr me the problem persists but i guess you should try this.

Hmm, problem is all over the town.
I've also selected 3g only in settings.
Even I'm thinking of rooting my phone but I'm afraid I'll brick my phone.
How are you planning to root your phone?
Sent from my MB525 using xda app-developers app

I guess we have 2 probs in common!
mrsukesh said:
Hmm, problem is all over the town.
I've also selected 3g only in settings.
Even I'm thinking of rooting my phone but I'm afraid I'll brick my phone.
How are you planning to root your phone?
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
I ve posted on a forum for rooting advice as well! Still confused on which procedure to follow. The cm10 JB from Quarx sounds promising but only for defy MB525! Lucky you. I still have to wait for the MB526 which is not yet stable!

Thanks, can you pls provide the link to the page where step by step rooting instructions have been provided..
Do let me know if you come across any solution or workaround for this problem, I'll also update you if I get any..
Sent from my MB525 using xda app-developers app

Root
mrsukesh said:
Thanks, can you pls provide the link to the page where step by step rooting instructions have been provided..
Do let me know if you come across any solution or workaround for this problem, I'll also update you if I get any..
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1768702
This link seems to be the best method based on comments but I dont know how to.

Phone given for Service!
Dark Prince X said:
http://forum.xda-developers.com/showthread.php?t=1768702
This link seems to be the best method based on comments but I dont know how to.
Click to expand...
Click to collapse
Ive given my phone for service today. Hope I ll get my phone fixed!

Great, let me know if its fixed. I'll also get it done.
Rooting seems to be complicated, didn't do it as I'm afraid of briking my phone.
Sent from my MB525 using xda app-developers app

Still in service
mrsukesh said:
Great, let me know if its fixed. I'll also get it done.
Rooting seems to be complicated, didn't do it as I'm afraid of briking my phone.
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
I gave my phone for service yest and I am expecting it tomorrow in the evening. Will Keep you posted on the update.

Same problem
I am EXACTLY facing the same problem. I have an AirTel sim and I don't remember from this problem got started. I tried restoring factory setting, flashing the phone in authorized service center and nothing helped. I was about to install custom ROM and just read this thread in the forum. I will wait for some more time to see if any of you is lucky enough to find a solution for it.
As a temporary workaround, I have changed the GPRS to 2G and its working now. In 3G, if I try making calls, the data connectivity will not be cancelled, but in 2G, as soon as you hit the green button, the data will be cancelled.
Please reply if you find any solution for it. Thank you!

Solved!
Noob-New said:
I am EXACTLY facing the same problem. I have an AirTel sim and I don't remember from this problem got started. I tried restoring factory setting, flashing the phone in authorized service center and nothing helped. I was about to install custom ROM and just read this thread in the forum. I will wait for some more time to see if any of you is lucky enough to find a solution for it.
As a temporary workaround, I have changed the GPRS to 2G and its working now. In 3G, if I try making calls, the data connectivity will not be cancelled, but in 2G, as soon as you hit the green button, the data will be cancelled.
Please reply if you find any solution for it. Thank you!
Click to expand...
Click to collapse
Please call me at 09900567837 . I ve found the issue to the problem!

Please find if anything in common
Dark Prince X said:
Please call me at 09900567837 . I ve found the issue to the problem!
Click to expand...
Click to collapse
1) Does anyone of you NOT use motoblur Account????
2) Does anyone of you NOT use google account in your phone?
I think the solution lies in the questions above. If you use either one, the problem will persist. Try to factory reset your phone and skip log in Motoblur and Skip google account sync. The problem should be solved.

No luck
As suggested by you, I did a factory reset and tried making call without adding Google account and it didn't workout. I had the same problem. I even tried adding another Google account (after wiping data) and same problem. I lost hope
I am gonna use my mobile with 2G only till someone finds a permanent solution.
Thanks for your help!

[Q] 4.2.2 OTA update broke my phone!!!!

Well I think I am the first victim of the new 4.2.2 update killing the nexus 4. Let me explain; so I have the nexus 4 that I purchased last year from a T-Mobile store, got it on a prepaid plan, never had issues with it, never flashed it, rooted, nothing, well yesterday I received the new update (OTA) and I installed it with no issues, when it rebooted I noticed I no longer had reception bars, thought that was odd so I went into wireless and networks and network operators and chose to automatically search for network, no lick, kept getting error "error while searching for network" I rebooted and still no service, I took out the Sim card cleaned it popped it right back in and still no service, I decided to go into T-Mobile store purchase a new Sim card, but no luck, I did a factory reset in the store and still nothing, the rep put my new Sim card in his nexus 4 and was able to get the Sim card working and even made a call and it was my number for sure..... the rep was nice enough to add insurance on the spot (since I didn't have it) and was able to order me a new nexus 4 which I will get in a couple of days......but this is still bothering me, how the F*%#** did the new update break my phone? well I'm stubborn so this morning I called T-Mobile and had the Sim card reactivated so I can spend my 3 day weekend trying to make this work! Lol oh I forgot to mention that the T-Mobile store was able to give me a loner phone in the meantime while i wait for the new nexus, the loner phone is a flip phone piece of crap Lol
so any ideas what happened to my nexus 4 with the new updates?

Not sure, but the same thing has happened to mine.
I got the OTA last night, it installed ok, but then no bars of signal. Trying to manually or automatically choose a network doesn't work, gives an error. I was also unable to get in to settings - security (it would force close every time I tried to access it).
I decided to reflash the whole 4.2.2 in case the OTA was the problem, this has fixed the problem getting in to the security settings menu but hasn't made any difference to the total lack of mobile network (and there is no setting for SIM locking in there).
Anyone have any ideas on what's happening and how to fix it?
I'm with EE (Orange UK), was on stock but unlocked and rooted. I had a SIM PIN lock before the OTA, but since that I haven't been prompted for it and my phone is behaving as if there was no SIM installed.: :crying:

Weird... Though I'm with AT&T and I updated. Seems fine to me.
Sent from my Nexus 4 using xda premium

alltruism said:
Not sure, but the same thing has happened to mine.
I got the OTA last night, it installed ok, but then no bars of signal. Trying to manually or automatically choose a network doesn't work, gives an error. I was also unable to get in to settings - security (it would force close every time I tried to access it).
I decided to reflash the whole 4.2.2 in case the OTA was the problem, this has fixed the problem getting in to the security settings menu but hasn't made any difference to the total lack of mobile network (and there is no setting for SIM locking in there).
Anyone have any ideas on what's happening and how to fix it?
I'm with EE (Orange UK), was on stock but unlocked and rooted. I had a SIM PIN lock before the OTA, but since that I haven't been prompted for it and my phone is behaving as if there was no SIM installed.: :crying:
Click to expand...
Click to collapse
yeah same here, brand new activated SIM in there but the phone doesn't read it, someone over at Google+ nexus community said that if the IMEI is blank or in my case it says "unknown" in the settings under phone status then its toast! I keep getting suggestions to flash this and that but I have to return this phone back to T-Mobile since they are sending me a new one and I don't want to do anymore damage to the phone and have them say I messed it up...

Not good - Mine is showing "unknown" as the IMEI. Also, the baseband version in About Phone is showing as Unknown (although on the fastboot screen it lists it as the latest .48 version)

Already tried factory reset in recovery or flashing the complete stock image over again?

abufaka said:
Already tried factory reset in recovery or flashing the complete stock image over again?
Click to expand...
Click to collapse
Have reflashed the complete 4.2.2 stock again but no luck, and did a factory reset from within Android (but haven't tried it from recovery yet).
Am flashing 4.2.1 stock now in case that can fix it

I flashed both the 4.2.2 OTA and the full rom and no issues. Everythings is the same as before the update. I suggest the OP to take it in for repair. If the Imei number is corrupted or wiped they may have to replace the motherboard.

gee2012 said:
I flashed both the 4.2.2 OTA and the full rom and no issues. Everythings is the same as before the update. I suggest the OP to take it in for repair. If the Imei number is corrupted or wiped they may have to replace the motherboard.
Click to expand...
Click to collapse
yeah its toast check this out:
Network
"unknown"
mobile network type
"unknown:0"
Mobile network state
"disconnected"
IMEI
"unknown"
IMEI SV
"unknown"

gmonterrosa82 said:
yeah its toast check this out:
Network
"unknown"
mobile network type
"unknown:0"
Mobile network state
"disconnected"
IMEI
"unknown"
IMEI SV
"unknown"
Click to expand...
Click to collapse
Yep, that`s a unsolvable problem without exchanging the motherboard. Take it in for repair, that`s the only thing you can do bro

gee2012 said:
Yep, that`s a unsolvable problem without exchanging the motherboard. Take it in for repair, that`s the only thing you can do bro
Click to expand...
Click to collapse
yup I thought so, well T-Mobile is already sending me a new nexus 4 so I'll just wait thanks for everyones help

gee2012 said:
Yep, that`s a unsolvable problem without exchanging the motherboard. Take it in for repair, that`s the only thing you can do bro
Click to expand...
Click to collapse
Not unsolvable.... have finally solved the same problem on mine - manually reflashed everything following this guide very carefully:
http://forum.xda-developers.com/showthread.php?t=2010312
Now my phone is working again (and on 4.2.2), and I have my IMEI and everything back!
---------- Post added at 10:32 PM ---------- Previous post was at 10:27 PM ----------
gee2012 said:
Yep, that`s a unsolvable problem without exchanging the motherboard. Take it in for repair, that`s the only thing you can do bro
Click to expand...
Click to collapse
Not unsolvable.... have finally solved the same problem on mine - manually reflashed everything following this guide very carefully:
http://forum.xda-developers.com/showthread.php?t=2010312
Now my phone is working again (and on 4.2.2), and I have my IMEI and everything back!
Well, almost everything, my 16GB Nexus 4 now thinks it is 8GB but the guide above suggests some fixes for that as well
---------- Post added at 11:08 PM ---------- Previous post was at 10:32 PM ----------
And now it's 16GB again, and rooted, running 4.2.2. Finally

Was pretty sure I was having this problem. Did the OTA update to 4.2.2 a few days ago, and immediately after I didn't get any Tmobile service...just "Emergency Calls Only"...I waited overnight hoping it would fix itself but it never did.
But here is where I'm confused. I do get very intermittent 2G service for a few seconds, before it goes back into no service for a while (when I used to get full HSPA+ service before the update). I tried Tmobile technical support which was beyond useless...all the troubleshooting I did led nowhere, including a hard factory reset (4.2.2 was still there after the reset).
I went and bought a cheapie $30 phone form Walmart to use until I get this all sorted out, and I'm having similar (but still different) issues with that one. I get the intermittent service, but nothing even close to what I got before updating Android on the Nexus 4. And on this new phone, I'll get BARS of service, but still not be connected to the TMobile network and get the "Emergency Calls Only" error. That didn't happen with the Nexus 4, I either had bars (and be connected to the network for a few seconds), or 98% of the time have no bars and not be connected to the network.
Right now, the SIM in the cheapie phone is active, and the IMEI in phone status on the Nexus 4 does NOT say unknown. The network says unkown, it says out of service...but I'm guessing that is the result of the SIM not being active?
I guess this is leading me to believe that there is some type of outage, or something else wrong with the network...but what are the chances this outage would occur in the 5 minutes it took to update Android?
Anyone else have any ideas?

murphc said:
Was pretty sure I was having this problem. Did the OTA update to 4.2.2 a few days ago, and immediately after I didn't get any Tmobile service...just "Emergency Calls Only"...I waited overnight hoping it would fix itself but it never did.
</snip>
Click to expand...
Click to collapse
I just got the update and now I'm stuck at this issue. "Error searching for network" with an unknown IMEI number . Trying to reinstall the 4.2.2 stock image (http://forum.xda-developers.com/showthread.php?t=2010312) as someone suggested above. Will let you know if it fixes the issues for me.

alltruism said:
Now my phone is working again (and on 4.2.2), and I have my IMEI and everything back!
Click to expand...
Click to collapse
Thanks!! it worked.. phew

sadlilas said:
Thanks!! it worked.. phew
Click to expand...
Click to collapse
doesnt work for me, i tried to return to stock for 4 times, result still the same.
no imei
network search error.. : (

sadlilas said:
Thanks!! it worked.. phew
Click to expand...
Click to collapse
Is the signal better on 4.2.1?
Sent from my Nexus 7 using Tapatalk HD

gee2012 said:
Yep, that`s a unsolvable problem without exchanging the motherboard. Take it in for repair, that`s the only thing you can do bro
Click to expand...
Click to collapse
I have the same problem and having read the entire thread I have to assume my motherboard is toast. Can anyone provide me with LG/Google repair contact info? Also, any guesses as to how much a motherboard replacement might cost?

bmakk2055 said:
Is the signal better on 4.2.1?
Click to expand...
Click to collapse
Well, actually my signal has been really bad since the update and I continuously get the "restricted access changed" message. But, I'm not sure how much it has to do with the upgrade and how much it has to do with my service provide (my service provide is a piece of you-know-what). I'm looking to change service providers in a month. Will update once I get a new service provider
---------- Post added at 01:33 PM ---------- Previous post was at 01:16 PM ----------
davidargent60613 said:
I have the same problem and having read the entire thread I have to assume my motherboard is toast. Can anyone provide me with LG/Google repair contact info? Also, any guesses as to how much a motherboard replacement might cost?
Click to expand...
Click to collapse
I was able to fix my phone's issue by reflashing to the stock image. Thus in some cases, like mine, motherboard did not need to be replaced.

You should have dropped the crybaby act and rooted/flashed CWM and a new ROM.
Voila. Problem solved yourself.............................:crying::crying::crying::crying::crying::crying::crying:

Keep losing cell connection after OTA v6.0 update

I use my turbo2 on tmobile. Never had any problems. I've had it for >6 months. After 6.0 OTA update every couple hours I lose cell signal. It still shows bars but I don't receive calls and if I go to make a call it says cell network not available and then the bars go all grey like i have no signal. I have to reboot or pop the SIM out and back in.
Tmobile had me set up APN, and swapped to a brand new SIM, but it's still happening. They are at a bit of a loss. Anyone have any ideas?

Reflashing radio may help. You can wipe some related partitions but I'm not sure which and do not wipe randomly!
Sent from my LG-V500 using Tapatalk

Had the same issue. I gave my dad a droid turbo 2 from Verizon (got it from my company) to use with his T-Mobile sim. Ended up having to get him a new one that was still on lollipop. Now it keeps getting the update notifications and even though I disabled all VZW stuff and turned off notifications from the Moto stuff I still get the full screen update notification all the time.

I did a full factory reset and it still happened. Motorola is sending me a new phone... @tgtoys... are you thinking that it just won't work with Marshmallow at all? I was thinking it was maybe just a hardware failure...

tgtoys said:
Had the same issue. I gave my dad a droid turbo 2 from Verizon (got it from my company) to use with his T-Mobile sim. Ended up having to get him a new one that was still on lollipop. Now it keeps getting the update notifications and even though I disabled all VZW stuff and turned off notifications from the Moto stuff I still get the full screen update notification all the time.
Click to expand...
Click to collapse
Just "Force Stop" Motorola Update Services. You won't see the notification anymore. But if you turn off your phone you need to do it again. Works for me!

You might check out this thread I just posted as well. Not sure if it's the cause of your issues, but worth a shot.
http://forum.xda-developers.com/droid-turbo-2/general/cqatest-app-marshmallow-causes-issues-t3386929

@xlow and itbedave.... does that mean you guys also experienced problems with cell connection on marshmallow?

I have same problem with the 6.0 update. I hope someone can find a solution.

@itbedave as far as I remember almost every single "update" screwed things up. I like it the way it. Why to fix if it ain't broken. Besides still waiting for root. Perhaps once you update you might be SOFL.

Glyphix said:
@xlow and itbedave.... does that mean you guys also experienced problems with cell connection on marshmallow?
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Click to collapse
I've had no cell signal issues or dropped calls on Marshmallow, ever.
---------- Post added at 08:46 AM ---------- Previous post was at 08:45 AM ----------
xlow78 said:
@itbedave as far as I remember almost every single "update" screwed things up. I like it the way it. Why to fix if it ain't broken. Besides still waiting for root. Perhaps once you update you might be SOFL.
Click to expand...
Click to collapse
That's not been my experience.

itbedave said:
I've had no cell signal issues or dropped calls on Marshmallow, ever.
Click to expand...
Click to collapse
Do you use it with a T-Mobile SIM card?

I haven't had problems with calls on marshmallow, i use it out of the US tho.

Any of you tried to re-flash radio?

Reporting the same issues here, seems to happen when moving from cell data to a remembered wifi source.....odd

Same thing happened to mine. Go to settings> advance calling> turn off HD voice. For some reason if it can't keep HD voice quality droid turbo thinks it's better to just drop the call. Now I never drop calls
Sent from my XT1585 using Tapatalk

thedude59 said:
Same thing happened to mine. Go to settings> advance calling> turn off HD voice. For some reason if it can't keep HD voice quality droid turbo thinks it's better to just drop the call. Now I never drop calls
Sent from my XT1585 using Tapatalk
Click to expand...
Click to collapse
Trying this

my droid turbo 2 imei is 0... I've tried reflashing the firmware using rsd lite and fastboot...is there any way to recover it??

Its a WiFi bug. I have WiFi turned off and haven't had signal drop. It would get annoying because i wouldn't notice till i pull out my phone and see that it says Emergency Calls Only, so a reboot was needed.

friends
if signal is lost
via ADB and fastboot:
adb reboot bootloader
fastboot erase modemst1
fastboot erase modemst2
fastboot reboot
try).

Factory t-mobile S7e losing mobile network connectivity

so this is the second S7e and second SIM that I have been having this issue with. The phone will lose connection to the mobile network and the ONLY way to recover is to reboot phone. Reset Network Settings doesn't do anything. Toggle airplane mode doesn't do anything. Search for Network Operators doesn't do anything. I have a third phone on the way - but has anyone around here heard of or experienced similar? Am I missing something that I should be doing to correct this?
Thanks in advance

I too have this problem. Got a replacement refurbished phone under warranty and the phone has this problem

krishelnino said:
I too have this problem. Got a replacement refurbished phone under warranty and the phone has this problem
Click to expand...
Click to collapse
Did you pay the $20? I didnt want to pay the 20 so i sent the device to samsung. Should get it back friday or monday. The issue is definitely phone related. Im using a verizon s7 now and no issues like that arose. I even tried new sim.. My father is having same issue t-mobile s7 edge

Yes i had to pay 20. And it's disappointing I am having this issue with the replacement phone. I am having this problem on the U firmware as well.
Sent from my SM-G935U using Tapatalk

I've suffered the same issue from time-to-time and just do a restart....annoying as hell to be honest

Are you guys always in the same location when this is happening or is it just whenever and wherever? Or is it happening a one certain place where cell signal isn't that great? I had this same issue BUT only in my house so I had to get a network range extender from t-mobile to use at home.

This happens to me all the time. It's so annoying. At work, in the car, at home--it doesn't matter where I am. Have reset firmware multiple times and even rolled back once too. I think it has to do with the latest software because I never had this issue before the Fall/Winter. Hopefully Nougat fixes this!

Quickvic30 said:
Are you guys always in the same location when this is happening or is it just whenever and wherever? Or is it happening a one certain place where cell signal isn't that great? I had this same issue BUT only in my house so I had to get a network range extender from t-mobile to use at home.
Click to expand...
Click to collapse
I happens randomly in different places. For me i lose complete signal, and then only get back signal without data. I have to restart when this happens to get back data. Annoying as hell !

frappe33 said:
so this is the second S7e and second SIM that I have been having this issue with. The phone will lose connection to the mobile network and the ONLY way to recover is to reboot phone. Reset Network Settings doesn't do anything. Toggle airplane mode doesn't do anything. Search for Network Operators doesn't do anything. I have a third phone on the way - but has anyone around here heard of or experienced similar? Am I missing something that I should be doing to correct this?
Thanks in advance
Click to expand...
Click to collapse
I am having the same problem, this will be my 3rd phone 4th sim. I wish I knew how to fix it

I would try flashing different radios/modems, its worth a shot. Maybe try flashing the "U" firmware radios.

Nougat will fix it
My wife and I had the same issue on our tmobile s7 edge ... we got the 7.0 beta and now the issue is gone .... I bet it's radio and software related ... 7.0 will be out by the end of the month hope that helps...

I had this issue with my phone, and it was a huge pain. The biggest concern: I didn't know when my phone was off network (voice, data, etc.). The fix, for me, was simple: a new SIM card.

You may have an issue from a rejected permission on an app.
Had the same issue before but I did a hard reset and realised that I changed permissions on an app that wasn't written for 6.1.

ronstopable12 said:
My wife and I had the same issue on our tmobile s7 edge ... we got the 7.0 beta and now the issue is gone .... I bet it's radio and software related ... 7.0 will be out by the end of the month hope that helps...
Click to expand...
Click to collapse
I hope so! Been waiting for that before I try anything drastic, even though this issue is a huge pain in the ass. I'm glad others have come out of hiding to express their concerns with it as well. I thought I was the only one for the longest time having this issue.
---------- Post added at 02:20 PM ---------- Previous post was at 02:19 PM ----------
jimfun said:
I had this issue with my phone, and it was a huge pain. The biggest concern: I didn't know when my phone was off network (voice, data, etc.). The fix, for me, was simple: a new SIM card.
Click to expand...
Click to collapse
Many of us have tried new SIM cards, but it's worth a shot if it's still not working consistently after Nougat is released.
---------- Post added at 02:22 PM ---------- Previous post was at 02:20 PM ----------
geeserver said:
You may have an issue from a rejected permission on an app.
Had the same issue before but I did a hard reset and realised that I changed permissions on an app that wasn't written for 6.1.
Click to expand...
Click to collapse
My and my friend's phones are both running pure 100% OEM Tmo stock without any apps disabled or touched at all and we have this issue and have done multiple resets. Pretty sure it's an actual hardware defect, or hopefully just a software one with the modem/radio.

krishelnino said:
Yes i had to pay 20. And it's disappointing I am having this issue with the replacement phone. I am having this problem on the U firmware as well.
Sent from my SM-G935U using Tapatalk
Click to expand...
Click to collapse
I was thinking about going that route. But I wasnt sure what condition the phone would be. How was you condition?
I sent mine to samsung and the things they replaced is the Coaxle cable "antenna" replaced 3 of them. I have been using the s7 from verizon on the U firmware so havent seen if it is fixed.

4ringsa6 said:
I was thinking about going that route. But I wasnt sure what condition the phone would be. How was you condition?
I sent mine to samsung and the things they replaced is the Coaxle cable "antenna" replaced 3 of them. I have been using the s7 from verizon on the U firmware so havent seen if it is fixed.
Click to expand...
Click to collapse
I received a refurb. Other than this problem, the phone is alright. I noticed this problem on receiving the phone it was running on T firmware. Then I switched to U firmware and radio but no difference. I called customer support yesterday, they said to go to a retail store to get the phone replaced. My worry is going through this process again and if I receive a bad device again what to do? After all refurb phones are like playing Russian roulette!
Sent from my SM-G935U using Tapatalk

I just had this start happening on mine... I really wish they would release nougat already. It is ridiculous they won't post an Odin flashable version of the release candidate if it does indeed fix the issue.
I also think its a specific tower configuration that is causing the issue that the radio can not understand. (Maybe 3xCA). Its happening in the same areas every time.

I just started having this problem in the past month. All at once I've been getting BT sometimes turning off, mobile networks failing to reconnect after I visit a no/low signal area (such as after a plane trip when the phone was in airplane mode). I've also seen wifi mode fight my attempts to turn it back on sometimes - toggling itself on and off a couple of times per second until I poke at enough settings to stop it. When BT turns itself off I have trouble turning it back on, sometimes it just goes back on, sometimes it refuses after a number of tries and if I wait an hour it goes back on just fine.
The folks at a BB Samsung kiosk said they could reflash it if I wanted to go that route, but that the nougat release would be out soon so it might be better to just wait for that. Has anyone had a Samsung rep re-image their phone to try to solve this?

flarbear said:
I just started having this problem in the past month. All at once I've been getting BT sometimes turning off, mobile networks failing to reconnect after I visit a no/low signal area (such as after a plane trip when the phone was in airplane mode). I've also seen wifi mode fight my attempts to turn it back on sometimes - toggling itself on and off a couple of times per second until I poke at enough settings to stop it. When BT turns itself off I have trouble turning it back on, sometimes it just goes back on, sometimes it refuses after a number of tries and if I wait an hour it goes back on just fine.
The folks at a BB Samsung kiosk said they could reflash it if I wanted to go that route, but that the nougat release would be out soon so it might be better to just wait for that. Has anyone had a Samsung rep re-image their phone to try to solve this?
Click to expand...
Click to collapse
If you were able to fix without a reboot you didn't have the same issue as this.

rocket31337 said:
If you were able to fix without a reboot you didn't have the same issue as this.
Click to expand...
Click to collapse
I guess I wasn't clear about that as I have several problems that are probably related, but behave a little differently.
BT dropping - can usually turn it back on, but sometimes it refuses. Usually don't need to reboot to fix this.
Wifi dropping - often have trouble turning it back on and have seen the widget toggle off and on repeatedly by itself. Sometimes have to reboot to fix that.
Mobile Network data (and voice sometimes) dropping - usually have to reboot. I think I may have recovered that once without a reboot, but the other few times it's happened in the past month since it started I have rebooted and that fixed it in all but one of the reboots - one time I rebooted and still had to fiddle with it a bit after the reboot before it came back. That may have been because I played too much with the network settings before the reboot and so had to undo that damage after the reboot. But, definitely rebooting is a fairly reliable step in fixing this problem.
All 3 started happening around the same time which is why I thought it was a software issue (I remember a small update a little over a month ago, but forget the details of it). It's nice to hear that others also have the mobile network problem, but if that is isolated in those cases then maybe I'm not seeing exactly the same problem. But, it is clear that rebooting is almost always required to get my mobile network data back so that again suggests that at least that part is the same as what this thread is discussing.
In looking at the T-Mobile updates page for the S7 Edge I see that the version I have (G935TUVU4APK1) was updated in early November - which tracks when I started having problems, and it includes a fix for "Domestic data roaming improvements", which definitely sounds like they may have played with the radios.
I am so ready for the Nougat update...