Database Users

Blackstone Build Quality - Creaking sounds when pressed near USB port

Does your Blackstone make creaking/squeaking noises when you press the glossy black plastic area around the USB port?
Mine creaks like an old bed even with light pressure. This is annoying because when the phone is on a table and I want to press the power button, I'll press on the bottom area of the phone to anchor the device.
So far I've compared with my buddy's set, and his Blackstone needs much more pressure before it creaks.
For a flagship device that costs so much, I really didn't expect to see this!

Yeah, mine creaks as well. It's annoying but you get used to it.
Not only at the USB port, though, at the back below the camera as well.

Don't know about everyone else's experience...but mine creaks only after it gets a little warm, ie while charging, heavy use, etc. It doesn't creak at all when it's cool. When it's warm, it creaks mostly in the virtual button area and isn't that bad, although it did scare me the first time it happened ha

My case is deformed, so it makes a clicking noise, and I can press it in, below the Volume controls. Annoying as hell!
After trying it, yeah mine actually does creak when I press it near the USB port... But I have to press pretty hard. Not noticable. But the loose, discount feel I get from press the side below the Volume buttons is unbearable!!! :'(

My HD make also clicking noise below the volume buttons. Except of this anything else is ok. No cracking on usb port, no dead pixel.

BlackMonkey said:
My HD make also clicking noise below the volume buttons. Except of this anything else is ok. No cracking on usb port, no dead pixel.
Click to expand...
Click to collapse
Still annoying though, ain't it? It's an expensive phone, I'd expect it to be top class... Really a big letdown for me. Reminds me of my Nokia N81 8GB... Squeaky as friggin' hell! Plastic all the way through!

I'll consider myself lucky then.... my HD is built like a tank. Noticed no creaks at all or pressure points. Way more solid compared to my old Touch.

imusion said:
I'll consider myself lucky then.... my HD is built like a tank. Noticed no creaks at all or pressure points. Way more solid compared to my old Touch.
Click to expand...
Click to collapse
You'll get there. Mine was ok for the first month. Started creaking beside volume buttons and it was barely noticeable at first, now it's really bad.
It also starts creaking near the power button and in other places.

BlackMonkey said:
My HD make also clicking noise below the volume buttons. Except of this anything else is ok. No cracking on usb port, no dead pixel.
Click to expand...
Click to collapse
Same here, creaking below volume buttons...near usb port...And 2 dead pixels! what luck

This problem is definitely a manufacturing defect.
I expect that HTC decided on a plastic back (which is also available on a lot of other mobile phones, but they just under specified the thickness of the material, maybe to save weight and make the phone slimmer, who knows.
However, it is annoying when it occurs, and HTC should provide a replacement cover free of charge.
The problem does seem to become more apparent with usage and heat.
Some users have reportedly strategically placing a piece of paper inside the back cover to alleviate the issue.

Lol-x said:
...HTC should provide a replacement cover free of charge...
Click to expand...
Click to collapse
I agree, and I'd really be delighted if they did... Like jumping up and down-delighted.
EDIT:
I've sent an e-mail to HTC about this problem, as I can see many people are having the same problems. I told them of the annoying squeaks and creaks, and if they were going to fix it in the near future, free of charge.

yeah, here in china me and my HD users all have this noise.

mine creaks only after it gets a little warm, ie while charging, heavy use, etc. It doesn't creak at all when it's cool.

Mine creaks around the usb port even if I touch it there very gently. And it's becoming more and more noisy with time! plus it started creaking when I touch the touch screen firmly. I am starting to be afraid it will fall apart someday because of this. I have never droped it, sat on it, and I never put it in my trousers pocket, whenever i put it out of my hand i put it in this sock that came with the phone. So why is this creaking getting louder?!?!? HTC should do something to fix this problem!!!

yes mine too. beside the volume buttons and on the other side.
2 stripes of paper are the solution. I got normal office paper, cut stripes and bend it on double size, noch creaking any more...
but it's a pain in the ass to put the stripes into the phone...

chong81 said:
Does your Blackstone make creaking/squeaking noises when you press the glossy black plastic area around the USB port?
Mine creaks like an old bed even with light pressure. This is annoying because when the phone is on a table and I want to press the power button, I'll press on the bottom area of the phone to anchor the device.
So far I've compared with my buddy's set, and his Blackstone needs much more pressure before it creaks.
For a flagship device that costs so much, I really didn't expect to see this!
Click to expand...
Click to collapse
Shield your HD with ZAGG INVISIBLE SHIELD, it may reduce the creaking!

not looking forward to it
I didn't know the Blackstone had this problem. Although mine sort of has a few little spots that have very minor creaking, I have only had it for a week and I could see where it might get worse. But I have a worse problem. My vibrate doesn't work! And its a manufacturer's defect. I never dropped it or anything like that, I am very disappointed about that. I will have to get a replacement I suppose, but I do look forward to my new creaking phone, lol
blacksage

Mine didn't creak in the beginning but after many back cover removals it creaks like crazy. I just bought a new type of cover that is tough soft plastic and less elastic than silicon. It fits perfectly and really tight. That has stopped mine from creaking...at least for the time being.

defcon2000 said:
yes mine too. beside the volume buttons and on the other side.
2 stripes of paper are the solution. I got normal office paper, cut stripes and bend it on double size, noch creaking any more...
but it's a pain in the ass to put the stripes into the phone...
Click to expand...
Click to collapse
can you upload a picture of the "solution"?
thank you!

noris08 said:
can you upload a picture of the "solution"?
thank you!
Click to expand...
Click to collapse
This is my solution.
The creaking sounds is gone from the back cover part but is still present when I press on the stylus (the shiny part of the bottom) and around the charging plug.
My Touch Pro had the same problem with plastic parts that could be pressed in.
Too bad that devices in the price range have this problem.
Pretty much all HTC devices have had some kind of build problem sine the beginning of when they started releasing phones. Dust problems on the screen (behind the front cover) were quite common back in the days.

CREAKING/CLICKING SOUNDS on the LOWER LEFT CORNER

So i was doing a final check before i go ahead and unlock bootloader and start flashing since unlocking voids your warranty with google.
upon inspections, i found out that when i PUSH on the lower left corner on the phone, it creaks PRETTY loudly, it almost sounded like im clicking on my mouse....
Anyone else got this!??!?!

look at the frame of your phone. mine wasn't flush where the chrome and rubber frames met, and had to rma it

no, everything look uniform. Same color and all. it just clicks when i push out.
Also not when i plug in my charger and wiggle it a bit. it makes some noise....i know its not my charging cord cuz i use like 3 different ones.
Thanks,

You can relock the bootloader that's a non issue. I have the creaking clicking sound too but on the left side above the volume rocker. I was going to exchange it but went to the T-Mobile store and the sales reps N4 and the display unit do the same thing. No unevenness in the bezel to case on any of them either. I decided there are worse problems in the world.
Sent from my Nexus 10 using Tapatalk 2

i dont have this issue, phone really feel solid!

Have the same thing on the left side of the USB port looks flush but I can push it in a little and it makes a noise doesn't seem to be doing any hard and it doesn't look off so I'm fine with it
Sent from my Nexus 4 using xda app-developers app

I have the same creaking in the bottom left corner, right below the speaker. It creaks if I squeeze the two ends of the glass, or if I squeeze the bezel in that area. I'm slightly nervous that this may contribute to the back glass cracking, but I think that's probably being overly paranoid. I actually ordered a torx T5 screwdriver to see if loosening and tightening the screw in that area makes a difference. I'll post back here once I get the screwdriver and try it out.

nyijedi said:
I have the same creaking in the bottom left corner, right below the speaker. It creaks if I squeeze the two ends of the glass, or if I squeeze the bezel in that area. I'm slightly nervous that this may contribute to the back glass cracking, but I think that's probably being overly paranoid. I actually ordered a torx T5 screwdriver to see if loosening and tightening the screw in that area makes a difference. I'll post back here once I get the screwdriver and try it out.
Click to expand...
Click to collapse
Please do. I'm a sufferer as well and just thought a few minutes ago if tightening the screws could help. Because if that's all it is, then... BALLIN'.
But seriously, even if it doesn't help, I think I'll be able to live with it. I mean I don't normally squeeze the bottom of the phone like that.

Patently waiting for a reply

I should have the screwdriver by Wednesday, according to USPS. I will update everyone once I get it.
Sent from my Nexus 10 using XDA Premium HD app

nyijedi said:
I should have the screwdriver by Wednesday, according to USPS. I will update everyone once I get it.
Sent from my Nexus 10 using XDA Premium HD app
Click to expand...
Click to collapse
I have tried the Torx screwdriver for this issue. It doesn't do anything. My first Nexus was really bad with this problem, picking it up would cause a creak...you could even push the bezel at the bottom left corner and it would feel "mushy", as there was some slight give. I got an RMA and the replacement unit arrived yesterday. Same issue, but not as bad as the first one...there's no give on the bezel, but squeezing that left corner can produce a creak. Looking at the teardown on iFixit, I don't see what would cause this other than glue from the back or pressure on the speaker unit.

oh damn, that issue is worst than mines. Good luck on it bro
mines is just pushing in on the corner...i can pretty much live with it since i have my bumper on 24/7 but im thinking about getting a rma.
what do you guys think? rma or no?

ugotproblemz said:
oh damn, that issue is worst than mines. Good luck on it bro
mines is just pushing in on the corner...i can pretty much live with it since i have my bumper on 24/7 but im thinking about getting a rma.
what do you guys think? rma or no?
Click to expand...
Click to collapse
If that's the only issue, and it's not that bad, I wouldn't rma it. The chances of getting one with something else wrong make it not worth it in my view.
Sent from my Nexus 4 using xda premium

yea, besides the corner issue, i have the buzzing from the earpiece as well..but other than that. everything else is perfect.
thanks

The creaking in the lower left of my N4 seems to have gotten worse. It's not a huge deal, especially since I normally keep my N4 in a TPU case, but it is annoying. Anyone else notice the same thing? I'm tempted to put a very small amount of crazy glue near where the glass and plastic meet in that corner (ever since a tiny amount of crazy glue completely fixed the screen lift problem with my N7, it's been on my mind for various fixes).

I have the same thing on the upper left corner just above the volume button. Again this is on the plastic surround. If I hold in landscape for example the area my left thumb goes lands right there and it creaks hell. However it won't do it again unless I press slightly on the glass in the same area and it clicks.
These all sound like clips or something not clicking into place.
My volume rocker was loose from day one, now the power button is getting loose the more I use it.
Poor BQ IMO.

I need to stay out of these forums you guys are making me paranoid looking for things I shouldn't. like squeezing my phone and doing all sorts of strange things lmao

daddioj said:
I need to stay out of these forums you guys are making me paranoid looking for things I shouldn't. like squeezing my phone and doing all sorts of strange things lmao
Click to expand...
Click to collapse
Every time I grope my phone it makes a noise
Sent from my Nexus 4 using xda premium

daddioj said:
I need to stay out of these forums you guys are making me paranoid looking for things I shouldn't. like squeezing my phone and doing all sorts of strange things lmao
Click to expand...
Click to collapse
Haha. Don't go too crazy. The creaking, at least in my case, is a minor annoyance. It's not a big deal. I've learned a long time ago that there's no such thing as a perfect phone.
Sent from my Nexus 4 using xda premium

nyijedi said:
Haha. Don't go too crazy. The creaking, at least in my case, is a minor annoyance. It's not a big deal. I've learned a long time ago that there's no such thing as a perfect phone.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
You guys are crazy.. you paid $300/$350 for this device, why would you settle for something that has defects?? Get a replacement from Google.. Cmon man
Sent from my Nexus 4

Slight creaking?

Anyone notice a slight creaking throughout the phone. I've noticed it when I press the phone to my ear during calls. Its not bad, but its somewhat noticeable. Just wondering if anyone else has this too. I am extremely OCD when it comes to phones. So it just might be me lol.

My case creaks, but not my phone. You definitely made me paranoid enough to check though!

No creaks

I've noticed it ever since I dropped my phone. Only when I flex it diagonal though. Not when I put it up to my ear
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Guys, some PSA: while checking the phone for any creaking by bending/flexing it, be careful not to crack the screen

No creaking here. At all. And I'm not going to flex it in any direction just to see if it creaks.
"Hey lets see if I can make it creak by twisting it and putting a load on the phones frame........."
Sheesh. If it isn't broke or creaking, forcing the device's frame to it's stress limitations can permanently make it do exactly what you hope it isn't doing. And that goes for any piece of engineered equipment in existence.
Sent from my Galaxy S4.

King Cole said:
My case creaks, but not my phone. You definitely made me paranoid enough to check though!
Click to expand...
Click to collapse
My phone was creaking when you pressed it against your ear.
slapdaddy said:
No creaking here. At all. And I'm not going to flex it in any direction just to see if it creaks.
"Hey lets see if I can make it creak by twisting it and putting a load on the phones frame........."
Sheesh. If it isn't broke or creaking, forcing the device's frame to it's stress limitations can permanently make it do exactly what you hope it isn't doing. And that goes for any piece of engineered equipment in existence.
Sent from my Galaxy S4.
Click to expand...
Click to collapse
As I stated above, mine only creaked at the top, when you put it to your ear.

Nope, nothing there for me either.

Mine creaks a lot, and when I tap on the top of the screen, it sound like something is loose or shaking. Help?

ya same here, just when a bit of pressure is put near the top of the housing

If I twist it lightly, it sounds like a bag of popcorn popping.
I miss my S2, it was a solid phone.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Mine creaks mostly when I am trying to shove a slightly oversize battery in the back.

Home button sticking/clicking *FIX*

Normally I don't experience issues with my phones that I've seen online. Especially the whole "gapgate" Note 4 problem! But today I noticed my home button making a loud click noise when pressed. It was also a bit hard to push down. So I took a regular paper towel and put some alcohol on it. Just enough to make it damp. I then wiped the home button and around it. Then I used a can of air and blew over and around it. No more click and it's smooth as ever! Just thought I post this in case anyone else came across this issue. *Try at your own risk*

I did the same on the 2nd day of release having my note 4.. Had some juice on my hand from my son and wiped over the fingerprint and it got some between the button.. Alcohol seems to be the best for this as it dissipates leaving no liquid behind..
Sent using my T-Mobile Note 4

My Note 4 recently started doing this. Thanks for the info. I will try it tonight.

Strange, my home button never did this, though I've noticed some home buttons appearing recessed and some elevated above the display of the phone.

My home button won't sink in though it still register touches and fingerprint scanner works fine.
Unfortunately wiping the home button didn't correct it. I'm having it replaced under warranty.

Mine did the same for the first 2 months. Then it went away
ROLL THAT SHT, LIGHT THAT SHT. SMOKKKKE THAT SHT

Home button not suppose to click?
Sent from my SM-N910T using Tapatalk

Limeybastard said:
Home button not suppose to click?
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
It's not supposed to make a very audible click. Mine started doing it months after it purchased and it stopped a week shortly after. Very weird.

Mines makes a noise lol why wouldn't it
Sent from my: SM-N910T / SQC100-4 with Tapatalk : PIN 2BFBBCE3 : T-Mobile 4G LTE
Facebook.com/UnFazedRebel

Uh...
shook187 said:
My home button won't sink in though it still register touches and fingerprint scanner works fine.
Unfortunately wiping the home button didn't correct it. I'm having it replaced under warranty.
Click to expand...
Click to collapse
So did they replace it?

Allow me~
So if you guys have seen me around, I am one of the guys who was on the forum about Note 4 bezels and replacing them. I replaced my Note 4 (black) with a gold bezel and power/volume buttons. Which definitely was easy as heck to do. Anyways, the point I'm going to mention is this:
The power button is supposed to be clicky, but not like those found on iPhone or Samsung S6/S6E. As they said prior, you can place alcohol into that area and it will help that problem with a sticky button. What I presume is some of the adhesive that keeps the screen down on the main board (NOT REFERRING TO THE LCD ADHESIVE TO THE GLASS) gets in the way and makes it sticky. The adhesive is some weird mix between some silicone or whatever. It feels almost like tar, in terms when heated its stretchy but pretty stiff when back to normal temps.
As for the dropping of the home button, that is caused by the mUSB port not being pushed up enough by the bezel. Basically, the mUSB port is not applied enough upward pressure by the bezel to keep it sitting flush. What is interesting is that this can also constitute to something where the home button is mushy and doesn't click. Not in the sense of "sticky" but as the point of just no tactile feedback, such as a click feeling or sound.
As for the "gapgate" issue, I just placed some silicone in between the cracks, between the glass and the aluminum bezel, and pushed it in. Then grabbing a cloth and removing the excess while smoothing the stuff in the cracks by going in a single direction. Let the stuff dry and its golden. Remember to tape off the earpiece, mic holes, and other stuff.
If anyone needs some pics on what I said above, let me know and I'll try getting those in.

philliman said:
Normally I don't experience issues with my phones that I've seen online. Especially the whole "gapgate" Note 4 problem! But today I noticed my home button making a loud click noise when pressed. It was also a bit hard to push down. So I took a regular paper towel and put some alcohol on it. Just enough to make it damp. I then wiped the home button and around it. Then I used a can of air and blew over and around it. No more click and it's smooth as ever! Just thought I post this in case anyone else came across this issue. *Try at your own risk*
Click to expand...
Click to collapse
anybody trying this alcohol treatment to the home button, I strongly suggest you turn off the phone and take off the battery while doing so. before turning it back on, also make sure it's totally dried off. you can use a hair drier to make sure....

does this happen after a while?

Thanks for this! Mine has always been that way. Painfully loud click. Like I broke something. Used an alcohol wipe (phone off) and I get a nice soft press now. Click is like my wife's Note 3 now. Much, much better.

I found the best solution... an app called " Swype Home". With a little swap from the home button to the screen acts like thehome button and goes
even more faster than clicking.. and it fixes the obsolescence of the button... works like a charm.

Averant said:
So if you guys have seen me around, I am one of the guys who was on the forum about Note 4 bezels and replacing them. I replaced my Note 4 (black) with a gold bezel and power/volume buttons. Which definitely was easy as heck to do. Anyways, the point I'm going to mention is this:
The power button is supposed to be clicky, but not like those found on iPhone or Samsung S6/S6E. As they said prior, you can place alcohol into that area and it will help that problem with a sticky button. What I presume is some of the adhesive that keeps the screen down on the main board (NOT REFERRING TO THE LCD ADHESIVE TO THE GLASS) gets in the way and makes it sticky. The adhesive is some weird mix between some silicone or whatever. It feels almost like tar, in terms when heated its stretchy but pretty stiff when back to normal temps.
As for the dropping of the home button, that is caused by the mUSB port not being pushed up enough by the bezel. Basically, the mUSB port is not applied enough upward pressure by the bezel to keep it sitting flush. What is interesting is that this can also constitute to something where the home button is mushy and doesn't click. Not in the sense of "sticky" but as the point of just no tactile feedback, such as a click feeling or sound.
As for the "gapgate" issue, I just placed some silicone in between the cracks, between the glass and the aluminum bezel, and pushed it in. Then grabbing a cloth and removing the excess while smoothing the stuff in the cracks by going in a single direction. Let the stuff dry and its golden. Remember to tape off the earpiece, mic holes, and other stuff.
If anyone needs some pics on what I said above, let me know and I'll try getting those in.
Click to expand...
Click to collapse
I'm trying to understand how the microusb port is blocking the button, is there any way you can explain it, and is it an easy fix? I just got a used note 4 and the home button doesn't click in.

Folio Case Stuck!

I've just had my official folio case delivered and it is really nice. A very snug fit, too snug... I can't get the damn thing off the phone. I'm terrified to apply any more pressure in case I damage the phone.
I'm on chat to Google as I type this and so far they have suggested sending the case back for replacement. Which is a bit tricky as it is stuck...
Update: It is being escalated but it looks likely that it will be an exchange for new phone and possibly a case. They are looking into whether the case design is too snug or not.

Just cut the case off
Sent from my SM-N910T3 using Tapatalk
---------- Post added at 04:37 PM ---------- Previous post was at 04:37 PM ----------
Is it leather?
Sent from my SM-N910T3 using Tapatalk

sdelcegno said:
Just cut the case off
Sent from my SM-N910T3 using Tapatalk
---------- Post added at 04:37 PM ---------- Previous post was at 04:37 PM ----------
Is it leather?
Sent from my SM-N910T3 using Tapatalk
Click to expand...
Click to collapse
Cutting it will risk damaging the phone, it is a very snug fit.
It's the folio case from the play store, hard plastic interior and a leather front and back. It's actually a really nice case. I'm going to wait and see what Google come back with.

ChrisJ said:
I've just had my official folio case delivered and it is really nice. A very snug fit, too snug... I can't get the damn thing off the phone. I'm terrified to apply any more pressure in case I damage the phone.
I'm on chat to Google as I type this and so far they have suggested sending the case back for replacement. Which is a bit tricky as it is stuck...
Update: It is being escalated but it looks likely that it will be an exchange for new phone and possibly a case. They are looking into whether the case design is too snug or not.
Click to expand...
Click to collapse
I had the same situation with the folio case. In the end I had to use a little bit of force to pry one edge off. The problem is the plastic is extremely stiff. Good luck.
Sent from my Nexus 6P

justbabu said:
I had the same situation with the folio case. In the end I had to use a little bit of force to pry one edge off. The problem is the plastic is extremely stiff. Good luck.
Sent from my Nexus 6P
Click to expand...
Click to collapse
The most I've managed was to get the bottom right corner off, but this made the other corners tighter. No way could I get any of them to budge with my fingers alone.

ChrisJ said:
The most I've managed was to get the bottom right corner off, but this made the other corners tighter. No way could I get any of them to budge with my fingers alone.
Click to expand...
Click to collapse
Sent from my Nexus 6P
I ended up using one of those guitar pick type case openers. Thankfully there was no damage to the phone or the case. Once the case was off, I flexed it several times and this has made the plastic more flexible.

justbabu said:
Sent from my Nexus 6P
I ended up using one of those guitar pick type case openers. Thankfully there was no damage to the phone or the case. Once the case was off, I flexed it several times and this has made the plastic more flexible.
Click to expand...
Click to collapse
I tried a thin spunger I had, couldn't get it anywhere near in between the case and the phone.

Just had another go and no way is it shifting. The attempts are already making marks on the metal just above the power button. I think this is well and truly Google's problem now, not mine.

ChrisJ said:
Just had another go and no way is it shifting. The attempts are already making marks on the metal just above the power button. I think this is well and truly Google's problem now, not mine.
Click to expand...
Click to collapse
Shame, I was probably luckier than you. Good luck with Google!
Sent from my Nexus 6P

i bought this case also..will try flexing it a bit before trying to put on.

ChrisJ said:
I've just had my official folio case delivered and it is really nice. A very snug fit, too snug... I can't get the damn thing off the phone. I'm terrified to apply any more pressure in case I damage the phone.
I'm on chat to Google as I type this and so far they have suggested sending the case back for replacement. Which is a bit tricky as it is stuck...
Update: It is being escalated but it looks likely that it will be an exchange for new phone and possibly a case. They are looking into whether the case design is too snug or not.
Click to expand...
Click to collapse
I have had the exact same problem! I felt like I was going to break the phone trying to remove it. I finally managed to remove the Nexus 6p Folio Case without damaging the case nor phone. I made a video showing how I did this. Hope it helps others: https://www.youtube.com/watch?v=e2-a6SkxSyE

epictutorials said:
I have had the exact same problem! I felt like I was going to break the phone trying to remove it. I finally managed to remove the Nexus 6p Folio Case without damaging the case nor phone. I made a video showing how I did this. Hope it helps others.
Click to expand...
Click to collapse
Just watched your video, nice work. I had considered a hot air gun or hair drier to soften it but was concerned that in doing so that I might soften the adhesive used in the phone construction too and any flexing then applied trying to remove the case might weaken the structural integrity of the phone.
My phone now has clear damage where the case touches the phone near the power button. Fortunately Google have been great and they have refunded me the case and have arranged an exchange of phone.
A slight complication if that my SIM is stuck in the phone (trapped by the case). Fortunately, my network make swapping a SIM really easy and I have a spare non-allocated one available. It's likely going to be a pain for others in the same predicament though.
It's a real pity as, as you say in the video, the case is really nice. It just doesn't fit...

epictutorials said:
I have had the exact same problem! I felt like I was going to break the phone trying to remove it. I finally managed to remove the Nexus 6p Folio Case without damaging the case nor phone. I made a video showing how I did this. Hope it helps others: https://www.youtube.com/watch?v=e2-a6SkxSyE
Click to expand...
Click to collapse
Thanks so much for the video. I never would have gotten the case off without the help. I had heard there might be a problem, but already had the case. I initially didn't put in on all the way. But., wow, it's deceiving how easy it goes on vs how hard it is to get off.
There's really a problem with the design (at least the type of plastic used for the back).
For removal I....
I pulled the lower right corner as you showed. Then I bent it back and forth a few times (while holding the case to minimize stress on the phone -> being especially careful where the metal is thin around the pwr/volume buttons) to try and loosen it up..
Then I figured out that the more you pull the lower right, the tighter the lower left. So I put a folded plastic tab (from a hanging folder label) under the lower right and let it go back into position (but no lock around the 6P).
Then I used a cut off piece of plastic (from the same hanging label) to shimmy under the corner on the lower left (starting from the left side and pulling on the corner as I went). I was able to get the plastic wrapped far enough around the lower left corner to slide off the case (which got the whole bottom lose).
Wow, this is crazy for a $50 case. Maybe Google could send everyone some flexible plastic picks and some extra instructions for getting this thing off.
Now I'm considering weather to return it, or perhaps file down the lip on the lower left corner so it's easier to remove.
i also just received a Spigen Case (for a heck of a lot less money). It's seems fine, but of course doesn't cover the screen (my Naked N5 got scratched up when it slid from my coat pocket down the right side of the driver's seat -> then I got the Folio). Spigen: http://www.amazon.com/gp/product/B016CBFBVI?psc=1&redirect=true&ref_=oh_aui_detailpage_o03_s00
---------- Post added at 02:32 PM ---------- Previous post was at 01:48 PM ----------
One more removal idea. Since the Lower Right is the easiest to get off, maybe slide the plastic under the lower left corner first. Then, slide another under the lower right. Then, try and get the bottom loose. (I haven't tried this yet).
---------- Post added at 02:36 PM ---------- Previous post was at 02:32 PM ----------
david31262 said:
For removal I....
I pulled the lower right corner as you showed. Then I bent it back and forth a few times (while holding the case to minimize stress on the phone -> being especially careful where the metal is thin around the pwr/volume buttons) to try and loosen it up..
Then I figured out that the more you pull the lower right, the tighter the lower left. So I put a folded plastic tab (from a hanging folder label) under the lower right and let it go back into position (but no lock around the 6P).
Then I used a cut off piece of plastic (from the same hanging label) to shimmy under the corner on the lower left (starting from the left side and pulling on the corner as I went). I was able to get the plastic wrapped far enough around the lower left corner to slide off the case (which got the whole bottom lose).
Click to expand...
Click to collapse
Hmmm, since the lower left corner is tighter then the right, maybe it would be easier to slide the plastic under the lower left corner first, then slide another piece under the lower right corner, then slide off the bottom. Push it just enough to clear the bottom of the phone, then slide the phone down to avoid breaking the top/back of the case.

I never could justify going with a folio case. They always just seemed to get in the way. I'm currently using the Speck CandyShell Grip, and there are no application/removal issues, and no screenshot issues.

Argh! Same problem here. Am using quite a lot of pressure on the bottom right corner with both thumbs, but having no luck getting the Folio Case off my 6P. Am very reluctant to use any more force or a sharp implement for fear of causing any damage to the (very expensive) phone. Not an urgent problem as I'm basically happy with the case, but the ability to take the case off – albeit with a small bit of pressure – was something I took for granted.
The chap on the phone at Google Customer Service was very sympathetic, and said if I do cause any damage to either the case or phone, then not to worry – they'll be covered (sadly I couldn't leave any positive feedback for the Rep as the automated follow-up survey was in French...!) However, I think I'll wait until I do really need to take the cover off before trying with any more force.