Database Users

HTC Mail Bug (Phone Storage Low - Error message)

Have any of you heard of this?
forum.androidcentral.com/droid-incredible/12215-htc-mail-memory-leak-bug-phone-storage-getting-low.html?highlight=mail
androidforums.com/support-troubleshooting-incredible/80143-htc-mail-memory-leak-bug-phone-storage-getting-low.html?highlight=phone+storage+low
I had to deal with this yesterday, reset my phone to factory defaults. No matter what I did, the Phone Storage Low error message would not go away. My HTC Mail app was telling me it was using over 100 MB in storage. No SMS or Email could be sent/received, no application run and just Force Close, and nothing could be downloaded. Eventually, the phone just kept rebooting when I tried to run programs. So, I found those threads, reset the phone, and all works again.
I can't post links, so you guys can peruse those two forums for what I'm talking about. You guys are the pros at developing, so I thought I'd ask someone at xda.

Same problem. Ended up doing a factory reset and restored everything BUT, for my Exch acct, I purchased the Moxier Mail app. It's superb. Great integration, calendaring, etc. Easy config. All the goodies.
I still use the HTC Mail app, however, for 1 POP3 and 1 IMAP accounts, but have lowered the per-message download size and have set download to just get the past 3 days (at the bottom you can always grab more if needed.) In my business I'm responding immediately to mail, then filing or deleting it, so 3 days works for me.
Ultimately though it seems that there's a monster memory leak (a la DW Horizon magnitude leak) in HTC Mail. Hopefully we'll see a patch, though I must say that a week into Moxier I don't think I'll be switching away from it for Exch. And oh, multiple Exch accts on the Sense UI would be nice at some point, too. Just sayin'

My expereince:
I was up to 30+ MB and getting concerned so I deleted EVERYTHING in HTC mail (including emptying the trash folder). So there is NO data for this app to do anything with except basic setup info. Still had 26 MB in the app. Deleted the mail account. Still have 26 MB. Can't get rid of it.
Stopped using it and have been using K9 (free) for about 10 days. Took a little getting used to, but I like it.
And just ran across this: http://www.zdnet.com/blog/google/is-your-droid-incredible-low-on-disk-space/2163?tag=nl.e539

Just got this message this morning. To my surprise found that same article on ZDNet. I have maybe 5 apps installed..But yes, im using HTC mail.
Guess its a memory leak of some sort. I use this phone for work and probably get 50-100 emails a day. I did however get the message to disappear by going to my TRASH folder in my HTC mail and deleting the 500 or so messages in there.

Had phone more than a month now and have not had this issue. I only use HTC mail for exchange and use K-9 for all my other pop, imap accounts except gmail which I use for that.
I was greatly disappointed in Moxier in that it didn't have some of the basic features found in HTC Mail, messed up their widgets by putting their name in the title of each one, etc... For the price, simply didn't think it was worth the money and I got the impression they had no desire to fix or improve it. they don't even have a decent trial version to really get a handle on what it could possibly do or work arounds for the apparent lack of basic features.
touchdown was a no-go the first day as it has serious display issues on the DI.
However, I've not had any problems with HTC mail yet... get 100-160 messages a day.

krelvinaz said:
Had phone more than a month now and have not had this issue. I only use HTC mail for exchange and use K-9 for all my other pop, imap accounts except gmail which I use for that.
However, I've not had any problems with HTC mail yet... get 100-160 messages a day.
Click to expand...
Click to collapse
Yea, I have had my phone since 1st day of release. Never had a problem until this morning. So weird. Maybe I will try K-9 as my work email is setup POP.

After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.

rfarrah said:
After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.
Click to expand...
Click to collapse
That is what i used from day one with HTC Mail. So, dont think that theory will work. I actually factory reset the phone last night and am going to try HTC Mail again with all the same settings but not use the widget.

Yeah, ever since I had that first message and had to reset to factory defaults I've left my settings default (except for 100KB messages).
Mail size limit: 100kb
Download Feq: 15 minutes
Download Past mail: 3days
My HTC Mail is still only using around 4MB, and it's been two weeks since that episode.

I've had my phone since Apr 28th and never have had the issue. I only had it set to 10kb, as arrives and 3 days, and I only used it for Exchange mail. All my pop accounts are on K9 and gmail is on gmail.
Over the weekend, I found out about the working version of touchdown for the dinc and started playing with it on Friday. Went ahead and bought it Sunday after beating it up a bit. There are enough features in it that makes it worth the coin.
Glad I didn't run into this issue, but might have over time.

rfarrah said:
After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.
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Click to collapse
I got the message a month after getting the phone. I had it set to save all emails and it basically bricked it and had to do a hard reset. It was stuck looping between the Verizon boot and the Incredible screen. A week later it did it again and Verizon told me I had too many emails and changed it to only hold 3 days worth. Worked for a couple weeks and the message came back yet again...This time Verizon thought maybe I had a defective phone and sent me a new one. So far a week with ALL emails saved and no issues, but I'm not holding my breath.
3 days worth of emails is kinda pointless for me...

Memory issues
I started seeing memory issues as described here today, first it was affecting DL from Market, late in theday I could not open texts.
I do NOT use HTC mail. But I did notice that my Contacts Storage was over 95 meg big. Probably a lil too big. Probably thumbnail/facebook integration? Anyhow I reformated phone storage, and then cleared data on contacts, now it is down to 2 meg. I re-DL contacts from Verizon sync
Not sure what this means, I love the Incredible, but can't stand bugginess... And Droid 2 comes out today...
Anyone else seen this behavior that was NOT part of the mail program?

So far I haven't seen this. (knock on wood) Then again I don't use HTC Mail either. I like to keep things slimmed down since I had that Moto Q with the shrinking memory. Yeah! The slimmer things got with that the smaller my storage got. Hopefully this will be fixed before I ever see the problem.

Android System and OS using a lot of data plus 17-20% of battery

My battery life has not been as good since I upgraded the ROM a few weeks ago. The biggest culprit seems to be the Android System and Android OS. Each of them typically use about 8-10% of the battery, so it's not uncommon for them to have used 20% of the battery combined.
In addition, Android System uploads a bunch of data. In a full day, Android system typically sends 3-5 MB and receives 400-900 KB.
Android OS (is this all apps combined??) has uploaded 500-1000 KB and receives 10-20 MB.
I've frozen the apps on the receommended list (except for a couple I use like the ATT code scanner). Use no social network stuff. I do have Exchange plus two Gmail accounts + 3 K9 email accounts setup.
I can't seem to manage any setting change to reduce the battery/data usage of these two.

http://forum.xda-developers.com/showthread.php?t=983636
Sent from my MB860 using XDA App

DarrellRaines said:
http://forum.xda-developers.com/showthread.php?t=983636
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
I've done all those things except for (Settings > Data manager > Data Delivery > social apps > sync over wifi), which I did actually do a couple hours ago on one last run through the settings to make sure I hadn't missed anything before posting here.
What the heck is android system uploading? Is that motoblur backing things up? I have searched XDA and googled and while I have seen the question about Android System with large uploads, I have yet to see a solid answer as to what's going on.

tnedator said:
I've done all those things except for (Settings > Data manager > Data Delivery > social apps > sync over wifi), which I did actually do a couple hours ago on one last run through the settings to make sure I hadn't missed anything before posting here.
What the heck is android system uploading? Is that motoblur backing things up? I have searched XDA and googled and while I have seen the question about Android System with large uploads, I have yet to see a solid answer as to what's going on.
Click to expand...
Click to collapse
I think it's constantly receiving contact numbers and contact photos and status' from facebook. no way to turn that off i dont think unless your rooted. i know anytime i call someone, their status and facebook pic is new and haven't seen it before almost every time.

tripleh3lix said:
I think it's constantly receiving contact numbers and contact photos and status' from facebook. no way to turn that off i dont think unless your rooted. i know anytime i call someone, their status and facebook pic is new and haven't seen it before almost every time.
Click to expand...
Click to collapse
I am rooted, and have frozen most of the apps on the recommended list.
I don't have facebook or twitter accounts setup. Only Exchange, Gmail and some K9 IMAP accounts.

using traffic monitor, i found that the calibrate compass service, which seems to be a whole suit of services sucks down a lot of data. its been using about 1gb data a month. which im sure is putting some strain on the battery.

Multiple email accounts will cause a great deal of data usage on their own. Especially an exchange account and a gmail account.
If you can, why not use the gmail account to send and receive all the email for the imap accounts. I do this with my business accounts and my personal email.
You also may be syncing your contacts and all with both the exchange and the gmail account which would cause extra data and would be a bit over kill.
Sent from my MB860 using XDA App

MAJOR battery drain from Mail app

Dear all
I've only had my SGSII a week or so but have been very unimpressed with the battery life I've been achieving - not even a full working day.
I've been trying to work out what's going on, but this morning things really seemed to come to a head. I'd charge overnight but within an hour and a half of disconnecting the phone almost half the charge had gone & the back of it felt very warm to touch.
Looking at the battery stats and using the Watchdog program it looks like the Samsung Email app is to blame. I also saw the phone was marked as 'awake' much of the time, presumably due to a partial wakelock from the Mail app (battery history in Gingerbread doesn't seem to actually have partial wakelock as a category but this certainly looks like it). I've got three accounts setup in it - 2x Microsoft Exchange and 1x IMAP. Refresh times were initially push (MSEx 1)/manual (MSEx 2)/15 min (IMAP). I've tried changing them all to 15 min or to manual but it doesn't seem to improve matters. In case it is of relevance, the MSEx ones are imposing device & storage encryption as part of their policies (I've no choice in this).
Relevant screenshots below - would be grateful for any thoughts as to how and improve matters!

What firmware are you on? I believe the later ones fix the email app slightly, although I haven't seen any drain as bad as yours.
Another option, if you don't mind flashing a custom ROM, would be to install VillainROM 1.4, and use the Villain Tweaks app to get the vanilla Android e-mail app. It's what I've done, and it seems to work well!

Thanks for the reply. I'm just on the stock ROM that came with the phone (XWKE7) - both update on the phone and Kies don't report any further update being available for me (UK SIM-free unbranded).
I tried rooting this morning and used TB to freeze some of the Samsung rubbish (hubs, etc.) - however none of this made any difference to battery usage.
I wasn't sure how the stock email app handled MS Exchange accounts that required encryption? The Samsung Mail app isn't that bad, I particularly liked the split pane view - it seems really badly coded though if it's causing this!
Short of a total ROM replacement any other thoughts from anyone?

delete the data from the app
settings/applikations/all/email/ delete or wipe user data (all data).
make a new Mailaccount.

spline1 said:
delete the data from the app
settings/applikations/all/email/ delete or wipe user data (all data).
make a new Mailaccount.
Click to expand...
Click to collapse
Thanks - had been looking for this but couldn't find anything under 'Mail' - found it under 'Email' as you mention As soon as I deleted the data it recognised the device encryption policy had been removed and this triggered a decryption of system and external storage. I'll monitor battery usage for a few hours then reinstate the IMAP account and monitor things again before finally restoring the ActiveSync account.

OK definitely some progress so far - only IMAP account added just after charging stopped and battery usage has dramatically improved...
Now going to try adding an MS Exchange account!

OK, so far so good - MS Exchange account added back in and left on overnight...
I wonder if the mistake was when first setting up the account picking the special Samsung 'premium account' option??

OK - I'm now suspicious that it is manual sync setting that is causing the issue - re-added a second Exchange account and put it all to manual - phone almost totally drained in a couple of hours, with the sharp drop occuring just after I added that:
Have tried removing just that account and hope that will do the trick. If so, will then try adding it again but setting a sync time rather than leaving it on manual.

I've switched to touchdown for my corporate ms exchange account (push) instead of the samsung app.
Battery life gone from 7 hours to about 16 hours. I can't believe the native app is so thirsty. (KE7 stock)
Sent from my GT-I9100 using XDA App

What's interesting was that I was getting around 16+ hours too with the stock app having an MS Exchange account (on push peak times and 15 min other times) an IMAP on 15 min and a few Gmail accounts. It seemed to be adding the 2nd Exchange account on manual sync that sucked the battery life again. Am going to try readding it but paradoxically leaving it on a more frequent sync setting to see how that does.

If i remember correctly, it was observed that the mail app (non gmail) and wifi interact to cause a lovely wakelock, and that it happens with stock and samsung.
Maybe try something like k-9 mail?

Intersting - it certainly seems to behave like a wakelock. As I say though with one account on push and one in 15 min it was working fine - it was only when I tried to add a second exchange account on manual that I started to run into problems. Pretty poor coding on Samsung's part though regardless! Does anyone know the best way to raise these sort of issues with them?

Get in touch with Seven as well they produce the email app. I have mine on push with exchange and no bad battery drains, also I run manual when in the office once again no heavy drainage. I am on VR though.
Sent from my GT-I9100 using XDA App

alanjrobertson said:
Does anyone know the best way to raise these sort of issues with them?
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Click to collapse
In USA, they just introduced this
http://www.facebook.com/SamsungMobileUSA?sk=app_158125230916392
but obviously I doubt we can use this for SGS2 that is not out in the US yet.
You can however say that you are traveling, in the States right now

Thanks for the suggestions, folks - will try them. The @SamsungUK twitter account never seems to reply to any Tweets, but will see if they have a comparable FB page. Have found Seven's website so will get in touch with them too.

New Galaxy S3 has reached monthly mobile data limit in 24 hours!

After 2 years with trusty Nokia N8 I took delivery of an S3 with ICS on T-mobile here in UK yesterday with 750mb monthly data plan, more than I have ever used before on the Nokia.
I spend much of yesterday downloading Android updates and Apps on my home wifi, no problem.
This morning on 3G i get the warning I have reached my 750mb limit... in 24 hours!
The culprits are background data downloads by Opera Browser (Turbo Mode) 351mb and Android OS background 301 mb.
I have no idea what is going on especially the Opera Browser as I had only browsed a few pages.
Could somebody help me please to identify what might be going on. My first 24 hours with the lovely S3 is turning into a nightmare!
Thanks.

Does the Opera browser try to cache future web pages you may visit in turbo mode, thus using your monthly data?
Sent from my GT-I9300 using xda premium

Do you have background data on?
Sent from my GT-I9300 using xda app-developers app

Remove that opera, and limit the playstore to wifi only in the playstore settings.
Turn the data limit option on and set it to x MB per day / month to control it.

Did the data usage so on the phone give you the warning or did it come from your service provider?
Sometimes i transfer things with samba through wifi to my pc, and my phone reads it as data usage.
Sent from my GT-I9300 using xda app-developers app

Skander1998 said:
Remove that opera, and limit the playstore to wifi only in the playstore settings.
Turn the data limit option on and set it to x MB per day / month to control it.
Click to expand...
Click to collapse
how do I limit daily usage and not monthly?

ooooh u bought the s3 ouch. best off leavin wifi on or disabling background data and auto sync when on 3g
Sent from my GT-I9300 using Tapatalk 2

You can't. Only monthly.
Sent from my GT-I9300 using xda app-developers app

Use some guys apps from the play store like traffic data, etc for daily limiting
☞★Swyped from drajax's Galaxy S3!!! *♂ツ
Hit thanz if I helped!
" Tomorrow .... its a brand new Today "

Check opera settings and check if it's trying to cache webpages on mobile data, and for the AndroidOS settings, disable sync for your google account and just sync it when you are at home manually, also check other sync settings, see if they are seen as "AndroidOS" not the app also disable Samsung account sync.
And on a limited plan be sure the mobile data limit is set to make sure there are no unexpected fees.
And finally, on the data usage page press the menu capacitive button and check "restrict background data" this will ensure there is no data being transfered in the background unless you are on WiFi, for example your google account will not sync out and about, but it will once you connect to WiFi.

thank you for all these quick responses. To answer questions. I have since switched off background data as soon as i found out. T mobile website not yet able to show my usage to see if phone mistook wifi use for 3g. Opera turbo is supposed to shrink data before it gets to phone. It shrunk 1.7gb to 244mb goodness knows why so much. I was just browsing help forums. Is gt normal for 301mb of android os background to go on on day two ofowning phone?many thanks. Typed from tiny Nokia n8 screen

scotsmantom said:
thank you for all these quick responses. To answer questions. I have since switched off background data as soon as i found out. T mobile website not yet able to show my usage to see if phone mistook wifi use for 3g. Opera turbo is supposed to shrink data before it gets to phone. It shrunk 1.7gb to 244mb goodness knows why so much. I was just browsing help forums. Is gt normal for 301mb of android os background to go on on day two ofowning phone?many thanks. Typed from tiny Nokia n8 screen
Click to expand...
Click to collapse
My usage from 14th Oct to today (so 2 days) is 198MB, which is including everything, background data is about 56.66MB, that includes Android OS, dropbox, skype and a few more apps.
Depending on the apps installed you could see some huge background data numbers. As for your browser I would swap Opera for Firefox or chrome, chrome for me has used 150KB background data for me and caching websites is only done over wifi by default.

Dont know if you're using Picassa as well? I've heard this can also be one of the culprits when syncing...
I dont use it myself so dont know..

Lol, sync Picasa album should be the culprit, turn it off
《swagged from aokp》

on my i9305 i havent set any limits and only used 771mb in 10 days. and ive used the phone for updates etc

picasa raped me once.
just restricted its use to wifi.
luckily for you (and me!) T-Mobile don't charge anything if you go over limit and they still let you browse, email, facebook, tweet etc. only restrict streaming videos!

lozfromcorby said:
picasa raped me once.
just restricted its use to wifi.
luckily for you (and me!) T-Mobile don't charge anything if you go over limit and they still let you browse, email, facebook, tweet etc. only restrict streaming videos!
Click to expand...
Click to collapse
Hmm restricting streaming videos would be a bad thing for me, love watching youtube on the bus lol

Many thanks for prompt replies. I have taken on board all replies to avoid this again. No more opera or background update on 3g. Thanks very much

Possible solution for surprisingly high data usage

I'm on a data plan with 1GB/month on my Galaxy SII. Recently, I discovered that my "credit" was shrinking incredibly fast, sometimes by multiple hundred MB a day. First I thought I might have downloaded a big game or app that day, but these high drops did not stop so I finally started to look for a solution.
I downloaded a data tracking app and tried to find out which app it was that downloaded so much data.
Finally, I found out that the pre-installed (Samsung) Mails app caused the problem. At every try to receive mails (which I had set to an automatic interval of 15 minutes), the app downloaded between 20 and 100 MB. It seemed like logging into one of my email accounts failed, but the app kept trying for multiple times et each sync.
Finally I set up an automatic redirection of new mails of all my accounts to one gmail account on the email provider's web site, deleted all email accounts from the preinstalled (Samsung) email client and I am now using the preinstalled gmail app, which works fine.
Now, my 1GB is enough for the month, again.
I hope this helps anyone with similar problems.

U could have simply disabled the sync... And when ever u want u could simply refresh the mail....

Prashanthme said:
U could have simply disabled the sync... And when ever u want u could simply refresh the mail....
Click to expand...
Click to collapse
Yeah, but every refresh would have been 20-100MB again vs some KB now...

1word droidwall

Download only headers and limit each mail to 20kb or so. I use K9 and Touchdown for my mails . As previous post, get a Firewall to monitor and block unwanted programs using up your data connection.