Related
Hmm, seems that Google won't even let you order the 16GB version anymore. I was going to order one yesterday after I gave up trying to find one locally. I had it in my cart ready for checkout but didn't have my wallet on me as I wanted to put it on a different card than the one tied to Google Play account. However in a bit of laziness I figured I would just order it tomorrow (today) as placing the order Sat night vs Sun Morning really wasn't going to matter much in terms of when it would come. So I get my card, sit down at my computer to now discover that the add to cart button has been replaced by "Notify Me". You can still order the 8GB version but not the 16. Grrr. I would rather have the ability to order it and tell me it will be a couple weeks.
Oh well back to my Nook Color and Thunderbolt.
Anyone else able to still order?
Well if they are having trouble keeping up with orders then it makes sense to be honest about it, rather than let people order then say 'oh by the way we won't have any for weeks'. After the fiasco with the pre-orders it makes a lot more sense. I presume it is temporary until they catch up with all the pre-orders.
And to answer your question the UK playshop also has a 'notify me' button.
.
I am sure it is a temp issue of demand far exceeding supply with the 16 GB version. Add in the fact that there are always going to be units shipped that need to be replaced for whatever reason which we have seen reports on and I get that it will be a while. I just am kicking myself for not walking out to my shop on Sat night to grab my wallet. For me it is easier than sitting around waiting for an email from them saying it is OK to place an order. I get so many emails it is pretty likely that I will miss it. So I will likely just keep an eye out in Google Play to see if it pops up from time to time.
I haven't read all posts on this thread but as far as i know if your trying to order it online for local pick-up. I know for sure that Walmart can ship to store if you request it, honestly i need 4x 32gb sdcards and i ordered thru walmart and had it send to my local store for pick-up.
Another thing is amazon, they're a lot cheaper plus they have deals on shipping. Im not sure if this post is helpful at all, but please give positive feedback to me. im a noobie to forums but i do know what im talking about
Oh god this better not affect my replacement unit that I've requested to replace my faulty 16gb unit from the play store. Friggin one line of dead pixels across the bottom of the screen.
Jseaway said:
I haven't read all posts on this thread but as far as i know if your trying to order it online for local pick-up. I know for sure that Walmart can ship to store if you request it, honestly i need 4x 32gb sdcards and i ordered thru walmart and had it send to my local store for pick-up.
Another thing is amazon, they're a lot cheaper plus they have deals on shipping. Im not sure if this post is helpful at all, but please give positive feedback to me. im a noobie to forums but i do know what im talking about
Click to expand...
Click to collapse
No I was wondering why they pulled the ability to order from Google Play. I was looking locally but couldn't find anything so I was going to just order off
Play and wait for it. However while I could order the 8GB version the 16GB would only say let me know when it is available. This has been confirmed by the CNN article that popped up today.
CNN link
Earlier today I tried again and saw I could now order it but didn't have the card with me as I normally don't use it. So when I get home I jump on the computer to try and order. Back to send me an email when available. grrrr. Well I just tried again and it let me place the order. It is confirmed in my Google Wallet so we will see how long it sits there. It is kind of odd that the issue seems to come and go. Sometimes you can order and other times you can't. So if you want to wait for the email you have that option if you get that message. Or you can keep trying and it may take your order. I went back through all the emails sent to my Gmail account that I set up notification with and still no email from Google saying it was available for order.
sennister said:
No I was wondering why they pulled the ability to order from Google Play. I was looking locally but couldn't find anything so I was going to just order off
Play and wait for it. However while I could order the 8GB version the 16GB would only say let me know when it is available. This has been confirmed by the CNN article that popped up today.
CNN link
Earlier today I tried again and saw I could now order it but didn't have the card with me as I normally don't use it. So when I get home I jump on the computer to try and order. Back to send me an email when available. grrrr. Well I just tried again and it let me place the order. It is confirmed in my Google Wallet so we will see how long it sits there. It is kind of odd that the issue seems to come and go. Sometimes you can order and other times you can't. So if you want to wait for the email you have that option if you get that message. Or you can keep trying and it may take your order. I went back through all the emails sent to my Gmail account that I set up notification with and still no email from Google saying it was available for order.
Click to expand...
Click to collapse
oh ok haha i miss read it. sorry
Well as I suspected still no email from Google saying I can order it but I did get confirmation and a tracking number showing my 16GB has shipped. The email request was sent to a different email address than my Google one. So it isn't like they skipped sending me the notification because I already bought one.
I should have it tomorrow at the earliest or more likely on Monday.
I ordered the Nexus 7 and activated it today. When looking in the account I activated it on I see no mention of the $25 Play store gift card or the free movie and other stuff that should be included according to the product page. I looked at some other threads about this and they all said "it should be there" and I don't see it! I looked in Google Wallet and in my Purchase History in the Play Store and saw nothing! What am I missing? Or am I just a Bad Luck Brian that just doesn't get the gift card?
Thanks.
You don't get the freebies until you physically have the device in your hands and activate it.
Sent from rooted Nexus 7
Same here, Didnt get anything from google...
Just checked on google, Its long list of goodies..
Enjoy content from Google Play
For a limited time, the Nexus 7 comes with some great preloaded content from the Google Play store (subject to change and regional availability):
Movies
Transformers: Dark of the Moon
Music
Coldplay - “Paradise”, from Mylo Xyloto
Rolling Stones - “It's Only Rock N Roll (live)”, from L.A. Friday (Live, 1975)
Busta Rhymes - “Why Stop Now”
Caribou - “Odessa”, from Swim
Merle Haggard - “Pretty When It's New”, from I Am What I Am
Ingrid Michaelson - “Sort Of ([email protected])”
Wild Flag - “Romance”, from Wild Flag
Clap Your Hands Say Yeah - “Skin of My Yellow Country Teeth ([email protected])”
Tom Morello - “Save the Hammer For The Man ([email protected])”
Sharon Van Etten - “Leonard”, from Tramp
Paul van Dyk – Verano (feat. Austin Leeds)
M. Ward - “Primitive Girl”, from A Wasteland Companion
Pains of Being Pure at Heart - “Heart in Your Heartbreak”, from Belong
Thievery Corporation - “Culture of Fear”, from Culture of Fear
Edward Sharpe & The Magnetic Zeros - “Man on Fire”, from Here
De La Soul's Plug 1 & Plug 2 Present - “Must B The Music”, from First Serve
Wye Oak - “Civilian”, from Civilian
JC Brooks & The Uptown Sound - “Sister Ray Charles (Live From The Lot)”
Delta Spirit - “California”, from Delta Spirit
Eskmo - “Exclusive Ninja Tune Mix”
Magazines
Esquire
Food Network
Family Circle
Popular Science
Conde Nast Traveler
Books
Robert Ludlum’sTM The Bourne Dominion
What country did you activate it in?
Sent from my Nexus 7 using xda app-developers app
Got my $25 of goodies in the email after I activated my Nexus over the internet
rmd3only said:
Got my $25 of goodies in the email after I activated my Nexus over the internet
Click to expand...
Click to collapse
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2
I bought mine from staples and I unboxed it, signed into google, saw the credit email in my gmail inbox, then unlocked and rooted and wiped the hell out of it and flashed a custom rom and kernel.
I thought maybe I wasn't going to get the other freebies because I searched google play store and they weren't free. But it was user error, I just had to install the specific apps for google magazines and google movies and books.
Sent from my ADR6425LVW using xda premium
Activated it in the USA and I never got an email or anything! Very confused and I wonder if the latest batch of units have the deal expired maybe?
Edit: yes I bought it from google. I looked through my spam folders in a eventually found the message and it mentioned free content but the link sent me to Google help and I can't find the content.
Sent from my Nexus 7 using Tapatalk 2
It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.
Toast95135 said:
It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.
Click to expand...
Click to collapse
I tried this and the gift card did not appear on the drop down. Nor can I find my freebies anywhere besides in the email mention from Google. I would like to mention I had changed my email address a few days prior to ordering Nexus 7 and all of the order emails including the one mentioning the gift card arrived in the old inbox.
Just tried changing the email back and looking in Google Play but still can't find the goodies or the giftcard so I changed back the email.
You have a really good reason to call customer support.
They will probably enjoy a call from someone they can help, and is not yelling at them.
Should be easily fixable.
He said to do a factory restore. Ugh, I just got this thing all set up!
Now that all my data is gone and lost, I got the email saying I got the giftcard!
Shrink said:
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Unless they fixed it you can get the $25 on multiple accounts from 1 device. I got two other people $25 dollar credits just from letting them sign in on my device so someone else getting the freebies isn't possible. Neither is getting multiple credits on one account even if you sign on two different devices. Also you have to have a credit card tied to your Google account to get the $25 credit
Sent from my Galaxy Nexus using Tapatalk 2
Factory Data Reset worked for me also
I am glad I found this post. I was getting aggravated that I could not get my credit.
The Factory Data Reset worked for me also. Once I activated it the credit was there automatically.
Now to reload all my apps, music, and books again.
But it was worth.
You guys should have just made a backup with the Nexus Toolkit. :/
Sent from my Nexus 7 using Tapatalk 2
I got my nexus 7 as a gift. When I activated it I didn't get the credit or the other stuff. I did the factory reset (several times actually) but to no avail. When I go to buy an app, there is an 'add card for $25' option which does nothing when I add cards. I tried deleting all my cards, doing a factory reset and none of that made a difference either. I tried calling customer support a couple days ago and he had to escalate since he didn't know how to fix it. I'm still waiting to hear back.
Isn't this your post too?
http://forum.xda-developers.com/showthread.php?p=29095685#post29095685
Yeah. Still haven't figured anything more out yet
Sent from my Nexus 7
Is there a way to contact Google via email to sort this issue out? The Contact Google page doesn't actually offer any email or something.
The factory restore didn't work for ya? Asked Google if there was any other way and they said no. Their number is found on Nexus support page.
Okay I was ordering the nexus 4 and it kept giving me errors over and over again and it never once said it completed the purchase but I have this in my google wallet. Does that mean I got it? I never got a confirmation email either.
(Look at the picture below)
If it showed up in your Google Wallet, then you got it.
I ended up with the same thing, Took about 20 mins for the email to show up. From what I have heard/read it seems like if you get an error on the final step of the wallet process (after selecting payment method and address) they seem to be processing the order.
Yeah, I got a "Problem processing order" error on the final page when ordering (after selecting payment method and delivery address). It showed up in my Wallet account, and I got a confirmation email. Just to make sure, I rang Google Support and the guy I spoke to said from their end, everything had gone through fine.
Just waiting for payment to be taken, which the confirmation email said would happen when it was dispatched. Fingers crossed they get shipped out soon!
JPOKeefe said:
Okay I was ordering the nexus 4 and it kept giving me errors over and over again and it never once said it completed the purchase but I have this in my google wallet. Does that mean I got it? I never got a confirmation email either.
(Look at the picture below)
Click to expand...
Click to collapse
I'm in the same situation,
Website kept failing constantly till it changed to coming soon.....
Then later I received 2 (even though I only wanted 1) "thanks for your order" emails.
Few minutes after those, I got 1 "your order has been cancelled"
My Google wallet shows 2 phones, one cancelled, one pending.
None of my orders went through due to website failure, so I too am wondering if I got one.
Sent from my HTC One X using Tapatalk 2
Kept having errors too. Eventually I got past the payment screen and got to a confirmation screen. Had nothing show up in Wallet until about 2hrs later then had 2 orders show up and got 2 confirmation emails. Wont let me cancel one of them now either.
Erm..... phone Google and ask them? They are the ONLY ones who will be able to tell you for sure.
If you are happy with people speculating, then I would say that yes you got one.
Sent from my GT-I9300 using xda premium
Hi guys
So now its the second day i been just trying to purchase 2 Nex10 from the google play store.
In the first day it got declined cus i accidentally got my Country wrong mixed up with the state, any whom, Now it wont even let me place an order saying that the seller does not ship to my address, and they do actually cus i bought a GNEX and just resently a NEX4 and both got to my address just fine, So i wanted to know, is there a place other than google play store that i can buy it?
Ib call Google support and was in the phone for a whole hour and nothing could be done, plus they dont take orders over the phone
So yah any online place to buy other than playstore?
orphan22 said:
Hi guys
So now its the second day i been just trying to purchase 2 Nex10 from the google play store.
In the first day it got declined cus i accidentally got my Country wrong mixed up with the state, any whom, Now it wont even let me place an order saying that the seller does not ship to my address, and they do actually cus i bought a GNEX and just resently a NEX4 and both got to my address just fine, So i wanted to know, is there a place other than google play store that i can buy it?
Ib call Google support and was in the phone for a whole hour and nothing could be done, plus they dont take orders over the phone
So yah any online place to buy other than playstore?
Click to expand...
Click to collapse
Where are you at?
californiarailroader said:
Where are you at?
Click to expand...
Click to collapse
Im in Puerto RIco bro.
But i have gotten stuff ship from them before.
I have reached both Best Buy & Amazon about the Nexus 10, BB probably won't stock it, Amazon has no clue on where they may start stocking them. So I'm guessing your safest bet is either try Google play again or wait until it hits retail stores.
Sent from my SAMSUNG-SGH-I897 using xda app-developers app
lllllllll
orphan22 said:
Hi guys
So now its the second day i been just trying to purchase 2 Nex10 from the google play store.
In the first day it got declined cus i accidentally got my Country wrong mixed up with the state, any whom, Now it wont even let me place an order saying that the seller does not ship to my address, and they do actually cus i bought a GNEX and just resently a NEX4 and both got to my address just fine, So i wanted to know, is there a place other than google play store that i can buy it?
Ib call Google support and was in the phone for a whole hour and nothing could be done, plus they dont take orders over the phone
So yah any online place to buy other than playstore?
Click to expand...
Click to collapse
Hello bro I also live in Puerto Rico. I ordered mine on Nov 26 and my order still pending. I used my AT&T cellular data to be able to order it because if otherwise i use my home internet (Claro DSL) it will find that is not an US internet connection and not let me order it. Also make sure when the system ask you for your credit card info, even if you have it saved on your google wallet account, just enter it as if you wre going to use another credit card. If you have more question just PM me
William
orphan22 said:
Im in Puerto RIco bro.
But i have gotten stuff ship from them before.
Click to expand...
Click to collapse
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2462844
Should be able to get it. Maybe create a new google account just for this order?
Solved! I was able to design a Moto X for my business account by purchasing it at a Verizon store. Motorola then emailed me the redemption pin which let me bypass the 'upgrade eligibility checking' portion of the checkout. Instead I had a Moto X in my shopping cart for $0.00 (as was suggested by people in this thread). I did have to purchase accessories in a separate order though.
Well this is frustrating. After waiting the 2-3 months for MotoMaker to be released on Verizon, I go to checkout after customizing a phone and keep getting errors when trying to check my account upgrade eligibility. After talking to CS I find out the website only works with personal accounts and basically I'm SOL.
Verizon did say I could purchase a phone in store and they would give me a pin to redeem and customize it on the website. But according to Motorola CS the website would still make me check/verify my account.
Anyway, I'm just venting. Anyone else in a similar situation?
Edit: Has anyone ordered and customized a phone using a redemption pin? When you order it that way does it still ask you to verify your account with the last 4 of your SSN? I'm still holding out hope the Motorola CS rep was wrong and I could get around the verification step...
I am not really in the same boat as you, so I dont know if my experience is helpful.
I am in a family plan, I am not the account owner, but an account manager, so I could walk in to verizon store and get an upgrade by myself. To pass the phone activation page, I have my phone number entered, account owner's zip code, account owner's last 4 digit SSN, once it get pass that page, it asked for account password again, then the system allows you to choose what line within the plan to get the upgrade. And then credit check of me, billing info of account owner, shipping info to me, and then pay.
So after completing the moto maker purchase on Monday. I got an e-mail late Tuesday that said the Motorola Activation Team discovered an issue with phone activation. I got on the phone with them, waited 1 hour before someone picked up. The Activation Team asked for the same info, my phone number, my name, account owner SSN, account owner billing address, and then the team called Verizon (so I am on hold for another 10 min), using the same info to verify the onwer's account that my name matches(?). So after they talked, and all I got from the team was "I wouldn't said your phone is shipped, but you should received an email within 24 hours."
So my guess is, you will need corporate account owner info (something other than SSN?)?
EvanVanVan said:
Well this is frustrating. After waiting the 2-3 months for MotoMaker to be released on Verizon, I go to checkout after customizing a phone and keep getting errors when trying to check my account upgrade eligibility. After talking to CS I find out the website only works with personal accounts and basically I'm SOL.
Verizon did say I could purchase a phone in store and they would give me a pin to redeem and customize it on the website. But according to Motorola CS the website would still make me check/verify my account.
Anyway, I'm just venting. Anyone else in a similar situation?
Edit: Has anyone ordered and customized a phone using a redemption pin? When you order it that way does it still ask you to verify your account with the last 4 of your SSN? I'm still holding out hope the Motorola CS rep was wrong and I could get around the verification step...
Click to expand...
Click to collapse
I purchased a PIN in store but can't remember if it asked for my SSN. The checkout process with a PIN on Moto Maker was actually far less painful than their entire site experience.
640k said:
I purchased a PIN in store but can't remember if it asked for my SSN. The checkout process with a PIN on Moto Maker was actually far less painful than their entire site experience.
Click to expand...
Click to collapse
I am glad yours is painless. I was really stressed out on Monday, asking other people's SSN for a phone. None of the customer service I talked to suggested this way.
cchderrick said:
I am not really in the same boat as you, so I dont know if my experience is helpful.
So my guess is, you will need corporate account owner info (something other than SSN?)?
Click to expand...
Click to collapse
So you received a redemption pin from the store and went back online later to customize it? Or did you customize it and enter your payment info at the store yourself at a motox kiosk?
EvanVanVan said:
So you received a redemption pin from the store and went back online later to customize it? Or did you customize it and enter your payment info at the store yourself at a motox kiosk?
Click to expand...
Click to collapse
I did not use redemption pin. 640K did. I did not been to the store, it was all online and phone.
I am guessing you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00
Can I buy a Moto Maker device in-store?
You can purchase a voucher for a Moto Maker device in a store, but you’ll still have to design your device through the online Moto Maker studio.
Click to expand...
Click to collapse
Cited from Verizon.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
cchderrick said:
I did not use redemption pin. 640K did. I did not been to the store, it was all online and phone.
I am guessing you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00
Cited from Verizon.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
Click to expand...
Click to collapse
Oh yeah rereading your original message now idk why I had gotten the impression you purchased it in store. As to your original question yeah I had tried the last 4 of the tax ID which replaces SSNs on corporate accounts. But it still doesn't work due to security reasons they said...
Anyway yeah that's what I'm hoping with the pin. That's the way it *should* work.
EvanVanVan said:
Oh yeah rereading your original message now idk why I had gotten the impression you purchased it in store. As to your original question yeah I had tried the last 4 of the tax ID which replaces SSNs on corporate accounts. But it still doesn't work due to security reasons they said...
Anyway yeah that's what I'm hoping with the pin. That's the way it *should* work.
Click to expand...
Click to collapse
yeah, I think getting the pin is way better, I mean you are dealing with Verizon directly, they could just look up your account right in front of you, the activation team in Motorola is really slow.
Good luck.
cchderrick said:
...you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00...
Click to expand...
Click to collapse
this is exactly right.
640k said:
this is exactly right.
Click to expand...
Click to collapse
So aafter going to the VZW store they informed me u can only get the pin online? Is that how you did it? Purchased it through verizonwireless.com first?
EvanVanVan said:
So aafter going to the VZW store they informed me u can only get the pin online? Is that how you did it? Purchased it through verizonwireless.com first?
Click to expand...
Click to collapse
i'm not sure i follow.
first, i went to a VZW store, and not a re-seller. second, they processed my purchase in-store and once the purchase was done, Motorola (almost instantly) emailed me my pin. once I had the pin, i could go to moto maker and customize the phone i purchased (if you purchased 32gb, you could only customize 32gb).
when you checkout with moto maker, your cart shows $0.00 and your order is processed.
640k said:
i'm not sure i follow.
first, i went to a VZW store, and not a re-seller. second, they processed my purchase in-store and once the purchase was done, Motorola (almost instantly) emailed me my pin. once I had the pin, i could go to moto maker and customize the phone i purchased (if you purchased 32gb, you could only customize 32gb).
when you checkout with moto maker, your cart shows $0.00 and your order is processed.
Click to expand...
Click to collapse
Ok thanks. Then it is just that I dealt with unhelpful Verizon employees at that store. They said they couldn't process my purchase in the store and it had to be done online... Guess I'm going back down there...
is there a different store you can try, or maybe ask for a manager? your situation is different than my own, but i would press since the only way to get an X now is through the moto maker site.
640k said:
is there a different store you can try, or maybe ask for a manager? your situation is different than my own, but i would press since the only way to get an X now is through the moto maker site.
Click to expand...
Click to collapse
Yeah, I went back down there and convinced them I needed to purchase the phone there and it worked! Thanks for your help man.
I've been trying to do this all week also, and went to my VZW store today to do this. They were very helpful and understood that I just wanted to pay for the MotoMaker Pin, but could not get a 32GB MotoX to attach to my business account. Wish I knew how your VZW person actually did it on their end, because the 2 people helping me couldn't find a way to make it work.
jwseris said:
I've been trying to do this all week also, and went to my VZW store today to do this. They were very helpful and understood that I just wanted to pay for the MotoMaker Pin, but could not get a 32GB MotoX to attach to my business account. Wish I knew how your VZW person actually did it on their end, because the 2 people helping me couldn't find a way to make it work.
Click to expand...
Click to collapse
Hmm, I went through the normal upgrade procedures, although it was an alternate upgrade (or whatever, where they switched upgrade from one line to a different one). First, they selected the correct line. Then it took them a second to find the phone but they searched "moto maker" (I think, or motomaker) and found both the 16gb/32gb. After that, it was signing for the contract extension and data. Finally, Motorola emailed me the pin to my account email. The shipping address was pre-entered and couldn't be changed when I checked out on Motomaker.com, which is kind of a pain because it's at my parent's house in VT...but not the end of the world.
Good luck