Database Users

Shall we sign up for Moto FeedBack network?

I just went to Moto Atrix 4G official forum, and saw this post by moto:
https://supportforums.motorola.com/message/328123#328123
When a phone first launches, we are extremely eager to understand what owners are experiencing. We watch these forums carefully for feedback.
But at times we want to gather feedback in a more systematic way. That's when we turn to the Motorola Feedback Network.
The Motorola Feedback Network (MFN) is a group of owners who basically raise their hand to provide us with help and feedback. As a member of the Motorola Feedback Network, you can be included in various studies and feedback opportunities. Most of our research is survey-based, but we also do private and public benchmarking studies and beta-testing of software. Joining the MFN will not guarantee that you get to beta-test software, but our goal is to draw all our testers from the MFN. You can't win if you don't play!
We are trying to grow our MFN teams faster for new phones.
Will you please click here and sign up today? Thanks!
(To learn more, check out this blog post.)
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all owners email acer about locked bootloader!

I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.

also reply to this thread on their facebook wall. http://www.facebook.com/Acer/posts/10150179327172544

ibila said:
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
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Click to collapse
Yah and dont forget to mention that ASUS is kickin their a$$ on posted files and bootloader policy which is why their outsellin them even though the HW's not as good IMO.

I've lost the rag, and sent them this.
I've been up front with them but the device is mine to do with a i please...
Dear Acer Support,
I would like someone to contact me regarding the Iconia A500 tablet which i have purchased around 2 weeks ago.
I am having issues with the update which has been sent out and it will not install due to file checksums mismatches. I have been using android since the first ever handset was release and i find your methods of updating the tablet or the OS bewildering inline with every other update method for other devces up until this one. Over the last 3 years, i have NEVER had any problems updating an Android device, until now.
I would like to know how to restore my handset completely as the 'reset' option on the side of the device simply wipes the data, the integrity of the OS remains unchanged.
I need a way to factory restore my unit in order for me to receive the update, which i am assuming includes fixes for the hastily pushed out Honeycomb os and critical security patches for android holes.
If i do not receive prompt a swift technical support of an advanced level i will be returning the product as i currently view this a waste of 500 Euros. I will not hesitate to purchse the Motorola Xoom, which appears to be on Android 3.1 already...
I can be contacted on (removed) or on (Removed)@gmail.com.
I would appreciate a call TODAY, or it will be handed back today at 5.30pm.
Kind Regards,

i just did a quick reply on that Facebook link. Thnx gunnyman!

Anyone got acer contact details that we all should be emailing?

I am spamming their facebook!

I used this link:
http://acer.custhelp.com
Eddited the link as it send the questions in my name...lol.

Well...got the reaction i expected and not the one i hoped for.
Re-thinking whether to keep it or sell it in favor of the asus transformer...
Discussion Thread ---------------------------------------------------------------Response (Sherina PB) - 05/27/2011 07:27 AM Dear karim kalschoven,
Thank you for contacting Acer. My name is Sherina and Badge NumberGWSI1020. I'll be happyto assist you.
I understand you wanted help unlockingbootloader on your Acer ICONIAA500.
Currently we do not have provision to have this unlocked and we are unsure on any probable policychange on this, you may check back later to see for any updates.
For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!
Respectfully, Acer Online Technical Support
And this is my reply:
Hello, this anwser by your company inspired just me to sell the acer a500 and get me a asus transformer. I will post in the community forums and spread what Acer's standpoint is and will advise all doubters not to get the A500 if they love a community supporting brand! Great job Acer..this was the last products Ill ever buy from you!

What's the email address that we should be mailing? I found nothing on the acer contact page.

email sent...
Uninstalling a couple of apps removing the facility to update is enough for me. Always defended Acer when people have been quick to moan about build quality with their laptops but if they don't sort this out, I'll think again.

I just sent an e-mail too...
We should write a petition as they did on Motorola and HTC...

Lets all petition this. Sick of not able to install custom roms.
Sent from my Nexus S using XDA Premium App

Done!!!! Hope this helpes.

can anyone post this on Acer FB or st with a message: HTC FTW. ACER FTL
http://androidandme.com/2011/05/new...longer-lock-the-bootloaders-on-their-devices/

Also posted on that Facebook post (and mentioned how HTC has reversed their bootload lock policy based on customer feedback)

I posted too. And then had a chat with customer support, which was as unhelpful as it could get. They promised to get back to me, however I have my doubts.
Reproducing below:
-- NOTE: skipping polite introduction
Govindan Sharanji: I will certainly provide you the information in this regards ####.
AD: thank you
Govindan Sharanji: Could you please stay online for two minutes while I retrieve the information for you?
-- NOTE: at this point I had hopes
AD: Sure, no problem
Govindan Sharanji: Thank you for being on hold. I really appreciate your patience.
AD: No worries
Govindan Sharanji: I need to refer you to phone support to resolve your issue.
AD: Ok
Govindan Sharanji: Our Voice Support are available on Monday - Friday 5am- 12 Midnight.You can reach our Voice Department at this numbers : 1-800-571-2237.
AD: I understand.. However I'm not located somewhere where I have access to 1-800 numbers
AD: Can I get an email with the info?
Govindan Sharanji: Shall I email the chat session to your email ID at ########, so that you can go through the information at your convenient time?
AD: The source code for the android kernel should be made available on request, according tothe GPL
AD: No, thanks, that's not necessary. I would like to get access to the kernel source code, and I was hoping you guys could send me an email later with a link
AD: or something similar
Govindan Sharanji: Sure.
-- NOTE: Maybe there's hope?
AD: Thank you
Govindan Sharanji: ####, to conclude we have suggested to email the required information and this should help you fix the issue. If there are no additional questions on this topic, I will close the chat session.
Govindan Sharanji: Thank you for using Acer Live Chat. Please feel free to chat again anytime.
Govindan Sharanji: Have a great day and take care.
AD: One more question - are there any plans for Acer to provide a recovery image for the Iconia Tab A500?
AD: Something that would restore it to factory defaults and reflash the software
AD: And also are there any plans to unlock the bootloaders, as HTC is doing?
AD: The developer community pretty much perceives you as developer-unfriendly, and it would be great to change that
Govindan Sharanji: As of now the recovery image are not provided you can get back to us for future updates.
AD: Well.. Ok.. that's unfortunate
AD: Oh well, thank you for your help
AD: Have a nice day

Let's rock it. This is a game. All for one, One for all.
PS: Spamming their chat services now. This feeling is good.

Facebook----m, you youngsters.......................
bad publicity will bring upon very swift change

Just a word of advice, let's be polite, but firmly request our rights (re: the kernel) and show them we're unhappy about their attitude. I seriously doubt the guys in support are to blame for, so let's treat them nicely and hopefully they will escalate.

Operation #MotoBBB

Operation #MotoBBB:
I really don't know how useful making a new petition at Change.org is going to do, given that OP MOSH didn't lead us anywhere. But I feel that this + the BBB complaint rally may take us somewhere. Because, for each new BBB complaint, Motorola receives a brand new complaint, a brand new email to reply to and each email they ignore, the more their ratings and ranking and reputation will be affected at BBB.
So, here is the new petition @Change.org:
https://www.change.org/petitions/mo...s-unlock-the-bootloaders?share_id=ZhoxoqVsuz&
The aim of the petition is to get an apology from Motorola and Verizon, get all our Bootloaders unlocked AND get all the devices released within 18 months of the ICS release date to be updated to ICS.
The aim of the BBB complaint is to submit a personal, one on one complaint to Motorola. The way this works is that Motorola will get an email detailing the complaint and they should respond to it within a month, else it will count negatively on their ratings at BBB. An XDA member named iBolski already did this and he got a very detailed response. So this seems to be effective.
Secondly, I and several other users at the Droid X2 forums have also filed a complaint. Though we didn't get a response yet, I feel that Motorola is taking its time as it wants to respond correctly. So, I feel that this is adding pressure to them. Nevertheless, the fact that they MUST respond, otherwise face consequences definitely means that if a sizeable number of people complain, they will be under severe pressure.
So far 9,279 people signed the OP MOSH petition. I can't imagine how much pressure this will cause if each person who signed that petition also filed a BBB complaint. So many BBB complaints in such a short time would firstly be a record and secondly will be a huge pressure on Motorola who HAVE to respond to each and everyone of them, else face consequences.
Therefore, I URGE you to file a BBB complaint, even if you Don't sign the petition. But please do sign the petition once you file a complaint since that way I will know how many of you guys filed a BBB complaint!
Attached is a template letter for filing for the BBB complaint AND instructions on how to do so!
May we prevail! Please do submit this thread as a news tip! The more people know about this, the stronger we get! If you want to follow my ongoing struggle with Motorola, go to: http://forum.xda-developers.com/showthread.php?t=1547632
Instructions to File BBB Complaint + Template Complaint
God speed!
P.S: Moderators, upon consulting with a few xda members I felt that this is NOT spamming as I am soliciting the help of members across several forums. Hence, please do not ban or in other ways punish me. If this is spam, kindly let me know, since I have done this for the first time and moreover, as can clearly be seen from the post I am bringing forth a genuine concern that needs me to post this across all Motorola android phone forums! Thank you for understanding.

I understand what you are trying to do, but AT&T are my provider. They won't apologise for anything. The Atrix was released before the Google 18 month agreement, so that won't fly, and AT&T controls the bootloader unlock issue through contract with Motorola, at least for AT&T users. Sorry, but that's the reality for most people. BBB won't/can't do anything about complaints from AT&T customers regarding Verizon, bootloader unlock, or ICS (which has been announced for 3rd quarter).
Sent from my MB860 using xda premium

CaelanT said:
I understand what you are trying to do, but AT&T are my provider. They won't apologise for anything. The Atrix was released before the Google 18 month agreement, so that won't fly, and AT&T controls the bootloader unlock issue through contract with Motorola, at least for AT&T users. Sorry, but that's the reality for most people. BBB won't/can't do anything.
Sent from my MB860 using xda premium
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Yeah, I understand that Atrix is under AT&T. Still, it isn't like Verizon is any different from AT&T. They are just as stubborn and fixed on not unlocking Bootloaders as AT&T. Hence, we have just as good a shot as any other service provider. I also agree that the 18 month thingy won't apply to this. However, that was written generically. Moreover, if you note on the Motorola Android Software Update page, you can see that Atrix IS getting ICS!!! How ironic that a phone which is beyond the 18 month window gets the ICS update promise but a phone like mine, the Droid X2, which is within said time frame is not getting it, or at least it is not confirmed yet, though an xda member who did file a BBB complaint got info from Moto that we are not getting ICS. Anyway, I am happy for you guys!
Anyway, that is besides the point. The point is the more people file BBB complaints, the more pressure on Motorola since they HAVE to answer all those complaints, else face some consequences, albeit probably minor ones.

Three UK questionnaire

Hi guys, hope this doesn't breach any forum advertising rules or anything. But my nephew is doing a project at school about the mobile phone industry and why consumers sign up to certain networks. He's looking at marketing in particular and has done about two questionnaires and research etc...
Anyway, he asked me if i could do one of his questionnaires, so i did and i thought i'd put it on here so he could get more responses. Now it was originally on paper so i've just copied it into this website. There might be a few errors as i haven't fixed it all.
I'd be very grateful if you guys could fill one out for him, shouldn't take longer than a couple of minutes.
Just to let you know. To fill this out, you have the be a Three UK customer who has left/switched from a different network in the past.
http://freeonlinesurveys.com/s.asp?sid=d54749u3lzs99iv65854
Thanks guys.
P.s please no spam answers or any bias based on the traffic sense thing. The survey Is meant for new customers who have just taken out a contract recently.

I think there is a problem with the link, it brings me to a page displaying; "Incorrect survey link code!"

Link updated,
Thanks mate.

Motorola Feedback Network 2013?

Just got this in my email. Not sure what to make of it besides a look into what they can do. Haven't followed the link yet, but I will post update after I run through the link.
Hi.
We are considering some Motorola Feedback Network projects and want to make sure we have enough candidates to complete them. Would you mind taking just a couple of minutes to complete this very short survey? It will help ensure that we have your latest information, and that you are still interested in MFN activities.
It will only take a couple of minutes -- please click this link: https://www.surveymonkey.com/s.aspx?sm=chGUY0Y3MOKq4yw5z1XYBw_3d_3d
Thanks,
- Matt
Motorola Owners' Forums
Motorola Feedback Network
To unsubscribe from the Motorola Feedback Network, visit your profile on the new Motorola Feedback Network site and click the link titled "Update Contact Information / Motorola Feedback Network Participation Preference." Click "No" under "Motorola Feedback Network" to unsubscribe.
To avoid any additional surveymonkey invitations – and MFN registration invitations -- click this link: https://www.surveymonkey.com/optout.aspx?sm=chGUY0Y3MOKq4yw5z1XYBw_3d_3d
Update
It was just a quick survey to see who the member was, what device/carrier they had. If any projects match what they are looking at, they will be in contact.

palmbeach05 said:
Just got this in my email. Not sure what to make of it besides a look into what they can do. Haven't followed the link yet, but I will post update after I run through the link.
Hi.
We are considering some Motorola Feedback Network projects and want to make sure we have enough candidates to complete them. Would you mind taking just a couple of minutes to complete this very short survey? It will help ensure that we have your latest information, and that you are still interested in MFN activities.
It will only take a couple of minutes -- please click this link: https://www.surveymonkey.com/s.aspx?sm=chGUY0Y3MOKq4yw5z1XYBw_3d_3d
Thanks,
- Matt
Motorola Owners' Forums
Motorola Feedback Network
To unsubscribe from the Motorola Feedback Network, visit your profile on the new Motorola Feedback Network site and click the link titled "Update Contact Information / Motorola Feedback Network Participation Preference." Click "No" under "Motorola Feedback Network" to unsubscribe.
To avoid any additional surveymonkey invitations – and MFN registration invitations -- click this link: https://www.surveymonkey.com/optout.aspx?sm=chGUY0Y3MOKq4yw5z1XYBw_3d_3d
Update
It was just a quick survey to see who the member was, what device/carrier they had. If any projects match what they are looking at, they will be in contact.
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Probably for Moto X and any upcoming new phones.
Any pre Moto X phones are dead to Moto.