Good signal strength but Internet not working? - Nexus 4 Q&A, Help & Troubleshooting

This is perhaps the biggest issue plaguing my phone.
I'm getting intermittent periods of the above mentioned, when my signal strength indictor is good and it's showing that I'm either on 3G or H+, but whatever I'm on doesn't seem to load. Browser, Reddit is Fun, XDA app or even Whatsapp. In the same areas my Galaxy S2 consistently loads data while my Nexus 4 seems to just sit there doing nothing. Anyone have any ideas on what's the cause of this?
PS: I tried looking for some sort of email to contact Google and possibly send it back, but strangely I can't find anything!

Not sure what your issue is but its easy to contact Google.
Go to the play store on a PC ( could do it on a browser from your phone as well ) and go down to the bottom of the page and find my orders and settings. From there all your apps and devices show up. Go the the nexus 4 and help. From there you should find all the ways to contact Google.

Logi_Ca1 said:
This is perhaps the biggest issue plaguing my phone.
I'm getting intermittent periods of the above mentioned, when my signal strength indictor is good and it's showing that I'm either on 3G or H+, but whatever I'm on doesn't seem to load. Browser, Reddit is Fun, XDA app or even Whatsapp. In the same areas my Galaxy S2 consistently loads data while my Nexus 4 seems to just sit there doing nothing. Anyone have any ideas on what's the cause of this?
PS: I tried looking for some sort of email to contact Google and possibly send it back, but strangely I can't find anything!
Click to expand...
Click to collapse
Do you have the same issues while on wifi? If you do then I would think it was an issue with the phone, if not then there's something wrong with your service plan apn settings. Are you sure you set your service plan up correctly in the phone's settings?

albundy2010 said:
Not sure what your issue is but its easy to contact Google.
Go to the play store on a PC ( could do it on a browser from your phone as well ) and go down to the bottom of the page and find my orders and settings. From there all your apps and devices show up. Go the the nexus 4 and help. From there you should find all the ways to contact Google.
Click to expand...
Click to collapse
My device doesn't even show up on that list I think I'm gonna try to use a VPN to spoof my location and see if I can get the contact email. I suspect contact emails aren't showing up because my country is not one of the official countries where the device is launched in.
kzoodroid said:
Do you have the same issues while on wifi? If you do then I would think it was an issue with the phone, if not then there's something wrong with your service plan apn settings. Are you sure you set your service plan up correctly in the phone's settings?
Click to expand...
Click to collapse
The phone works perfectly fine on Wi-Fi. As for the APN settings, that has occured to me but as I understand it they are loaded on my SIM card by my provider and I'm pretty sure they are correct.
Looks like I'm gonna have to send it back somehow. I'm hoping it's a software issue that can get fixed relatively easily.

Logi_Ca1 said:
This is perhaps the biggest issue plaguing my phone.
I'm getting intermittent periods of the above mentioned, when my signal strength indictor is good and it's showing that I'm either on 3G or H+, but whatever I'm on doesn't seem to load. Browser, Reddit is Fun, XDA app or even Whatsapp. In the same areas my Galaxy S2 consistently loads data while my Nexus 4 seems to just sit there doing nothing. Anyone have any ideas on what's the cause of this?
PS: I tried looking for some sort of email to contact Google and possibly send it back, but strangely I can't find anything!
Click to expand...
Click to collapse
Are you with TMobile? I had a similar issue and I called up TMobile tech support and they reprovisioned/reprogrammed my data and while I've still had some data dropouts, they're not nearly as frequent as before.

Are you sure it's not your APN? I had a similar issue and assumed the APNs would be right from my provider. I looked them up online and entered a new APN. That fixed it for me.

hfuizo said:
Are you with TMobile? I had a similar issue and I called up TMobile tech support and they reprovisioned/reprogrammed my data and while I've still had some data dropouts, they're not nearly as frequent as before.
Click to expand...
Click to collapse
I'm actually on Singtel, in Singapore. I guess it won't help to call them and ask for advice.
tommyboy76 said:
Are you sure it's not your APN? I had a similar issue and assumed the APNs would be right from my provider. I looked them up online and entered a new APN. That fixed it for me.
Click to expand...
Click to collapse
I will check it again, but then if my APN was wrongly configured I think my mobile data won't work 100% of the time right?

I'm having this exact same problem but only in one specific location.
My signal on Tmo is good everywhere. The bars show medium to full strength and that is backed up by the reported metrics in Phone Info and Settings. However data is next to unusable at my office near Times Square. I only get "bursts" of data and if I try to use the browser, refresh mail, open Twitter, check FB, etc, the connection times out. At home, around Manhattan, and around the country Tmo gives me great HSPA+ speeds. I have checked my APN settings and they are corect.
Any thoughts?

zonedguy said:
I'm having this exact same problem but only in one specific location.
My signal on Tmo is good everywhere. The bars show medium to full strength and that is backed up by the reported metrics in Phone Info and Settings. However data is next to unusable at my office near Times Square. I only get "bursts" of data and if I try to use the browser, refresh mail, open Twitter, check FB, etc, the connection times out. At home, around Manhattan, and around the country Tmo gives me great HSPA+ speeds. I have checked my APN settings and they are corect.
Any thoughts?
Click to expand...
Click to collapse
Sounds pretty much like what I was experiencing. I see that the latest few CM10.1 nightlies have several HSPA commits. I'm gonna give the latest nightly a go and see if it helps. Was on CodeFireX BR10.1 during all these.
Edit: Observing the behavior of my signal icon, it seems that it idles at 3G. If I touch a link or initiate any action that loads data, it stays on 3G for a while before switching to H or H+. I'm wondering if the problem lies during this "transition" period.
Edit2: 5 minutes into the 13122012 nightly, I'm noticing that the phone stays on H+ much longer and the transition from 3G to H+ is much faster now. Will monitor and report back!

Just an update: After one day of usage I can safely say the problem is gone. Flashing to the 13122012 nightly of CM10.1 fixed it. I'm not sure what particular commit fixed it though.
Anyway, the configuration of my phone when the problem occured was CodeFireX BR10.1 and franco r13. I'm currently on CM10.1 13122012 and franco r14.

zonedguy said:
I'm having this exact same problem but only in one specific location.
My signal on Tmo is good everywhere. The bars show medium to full strength and that is backed up by the reported metrics in Phone Info and Settings. However data is next to unusable at my office near Times Square. I only get "bursts" of data and if I try to use the browser, refresh mail, open Twitter, check FB, etc, the connection times out. At home, around Manhattan, and around the country Tmo gives me great HSPA+ speeds. I have checked my APN settings and they are corect.
Any thoughts?
Click to expand...
Click to collapse
Same thing here. I have a rma unit coming in a few minutes or so, and I'll test it out. This happens to me around Midtown as well. The data speeds in Manhattan are at a crawl though around peak but that doesn't explain why it stops downloading data when there is full service and a stable data connection.
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 11:33 AM ---------- Previous post was at 10:48 AM ----------
OK so I have the RMA unit in hand and it looks like its been used before but I can't really tell. The reason is because the screen protectors are off and there's no little part to grab and remove it. And the screen had looked like it had been wiped before.
Other than that, its running 4.2 and the data seems stable for now. Still need to test with something else.
Sent from my Nexus 4 using xda app-developers app

xdviper said:
---------- Post added at 11:33 AM ---------- Previous post was at 10:48 AM ----------
[/COLOR]OK so I have the RMA unit in hand and it looks like its been used before but I can't really tell. The reason is because the screen protectors are off and there's no little part to grab and remove it. And the screen had looked like it had been wiped before.
Other than that, its running 4.2 and the data seems stable for now. Still need to test with something else.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Glad I am not alone. I'm very curious to hear how your new unit works out. Thanks for updating and I'll be waiting for more!
---------- Post added at 12:23 PM ---------- Previous post was at 12:18 PM ----------
Logi_Ca1 said:
Just an update: After one day of usage I can safely say the problem is gone. Flashing to the 13122012 nightly of CM10.1 fixed it. I'm not sure what particular commit fixed it though.
Anyway, the configuration of my phone when the problem occured was CodeFireX BR10.1 and franco r13. I'm currently on CM10.1 13122012 and franco r14.
Click to expand...
Click to collapse
Well that is sure curious. I'll try CM10.1 again over the weekend and pick up franco as well. Please let us know if it resurfaces!

I'm having the same issue on Solavei (Tmobile) in NY im getting horrendous data speeds lik ping around 70ms-800ms Download speeds at .09mbps - .14mbps and even worse upload speeds... Im all stock and called them up they said long island and Manhattan are having network issues and it may not be fixed until the beginning of the new year... Im going to try cyanogen 10.1 and a new kernel. I know my friend who doesnt live so far from me isnt having this issue but then again he never messed with carrier settings apns and system info settings like i did X_X

OK it's not the phone at least, that's what I think. I'm on edge right now because of spotty service, where my HTC sensation used to pull full bars with hspa, I'm having edge and 2 bars here.
I think its something with the stock ROM on here, is everyone that's having the problem running stock?
Sent from my Nexus 4 using xda app-developers app

The problem still isn't happening, or at least it isn't happening enough to make me notice. When it occurred I will be fuming throughput the 45 minutes of my daily commute. Now I'm happily using Whatsapp and Reddit is Fun
Sent from my Nexus 4 using xda app-developers app

xdviper said:
OK it's not the phone at least, that's what I think. I'm on edge right now because of spotty service, where my HTC sensation used to pull full bars with hspa, I'm having edge and 2 bars here.
I think its something with the stock ROM on here, is everyone that's having the problem running stock?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I want to think the radio is bad and Google Has to update it but my carrier says the cause of this was from hurricane sandy and it won't be fixed until the news year....I went into NYC from long island and I updated to cm 10.1 but still nothing

Related

[Q] Last time I checked..I lived in Nebraska

So, I was curious about my wifi tethering speeds..I hit up speedtest.net..
Why does my phone think that it is in Europe?
Pic related.
its not always where you live, my guess is the speedtest.net picks servers based on your isp, ping times, distance, loads, things like that
I don't put much faith in that app. One absolutely GLARING problem with it is how the final speeds are calculated...well, that's just it...they aren't. If you hover between 500-600, but then at the last second jump to 30 (or 1200), then that'll be the final result displayed. Without an average, the final numbers on the speed tests are totally useless. Very misleading and frustrating.
27s said:
So, I was curious about my wifi tethering speeds..I hit up speedtest.net..
Why does my phone think that it is in Europe?
Pic related.
Click to expand...
Click to collapse
I too am from nebraska! I noticed that it picks a strange server when I switch to wifi. If I turn my gps on it then finds the correct server. When I speed test on 3g it find the correct ones. I dunno.
That happened to me yesterday, had me in Cork ireland. I updated profile in settings, and that seemed to fix it.
Sent from my blah blah blah blah
yeah, I dunno...I noticed it with CM, and with the 3.70 update. Seems to be an issue with 3.70...I see it alot at my job ( WINK, WINK) with evo's thinking they are somewhere in Eurpoe... I just don't know why it defaults there. My Hero never did that... <_< >_> . Ha.
You have issues with speedtest, i had location issues with weather widget after sprint update. I was in Schaumburg IL and my location was listed as some place in Ukraine (yes, one by Russia). I fix location manualy and with next sync went back... Rooting phone and installing calkulin rom fixed my problem
Sent from my PC36100 using XDA App
erik077 said:
...I was in Schaumburg IL ...
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Visiting Motorola ? Would have thought they would have discount droids . lol
Big place, lots of engineers.
That's what you get for living in Nebraska.
ROCK CHALK KU!
The Sense Time/Weather Widget once thought I was in France

what does everybody thinkabout 2.3.4

I just manually did mines it feels pretty good to be on
2.3.4 but I haven't really notice to much of a difference
Got to give it time I guess let me know what y'all think
Its goin good for me... on other radio it would go back and forth from H to 3g now its more stable... other than that no color change like others have reported
Sent from my Nexus S using XDA App
Randy what carrier do you have?
GPS is more responsive. I'm hoping it fixes my call problems (I get soundwave voices when the call doesn't connect properly). Overall not too bad
Sent from my Nexus S using XDA App
It feels a little faster I'm on T-Mobile forget waiting for a over the air update just
do it manually its so easy its so easy feels good to have a phone that gets updates
Quicker then others
I updated manually. found a little colour change from 2.3.3 which was good. Gtalk is pretty goood, no lag at all.
You can finally delete your Tags now, btw.
I'm just glad that there is no more reboots. I do dislike the fact that Google did not address the laggy browser issue though.
Sent from my Nexus S using XDA Premium App
Browser is still laggy, the colour has changed indefinitely( I cannot tell if it's for the better or worse, really hard to tell without a side by side comparison, someone with two Nexus S devices should do a comparison and post on here), GPS locks within 2-5 seconds much faster now, G Chat video is lag free however I have not tested on 3g with another Nexus S device, still no Facebook sync support, and no Chrome syncing. Overall I believe Google was smart to make this a small update, besides the fact that they launched Mobile G Video chat, that would have been smart tl put on the next version of Android, but they treated it as such a minor thing. Still the update just fixed bugs and added G Video, next update BETTER fix the keyboard though.
Sent from my Xoom
Finom said:
Randy what carrier do you have?
GPS is more responsive. I'm hoping it fixes my call problems (I get soundwave voices when the call doesn't connect properly). Overall not too bad
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
T-Mobile
Sent from my Nexus S using XDA App
Video Apps broke
Ustream's GoLive just force close now. I think Tango and Fring also quit working. Still, the WiFi improvement and GTalk update made this worth while for me!
Oh no, I am gonna test Tango because I like it more than GTalk to do video calling to Android and iOS.
SpookyTunes said:
Ustream's GoLive just force close now. I think Tango and Fring also quit working. Still, the WiFi improvement and GTalk update made this worth while for me!
Click to expand...
Click to collapse
SpookyTunes said:
Ustream's GoLive just force close now. I think Tango and Fring also quit working. Still, the WiFi improvement and GTalk update made this worth while for me!
Click to expand...
Click to collapse
Can anyone confirm fring not working? Is this a feature removal update?
fring doesn't work while video chat activity got fc
Sent from my Nexus S using XDA App
i have noticed 3 main differences.
improved the reception during calls
improved earpiece, the sound is louder and clearer
and a bug fix, some ppl who uses the european f/w have noticed the wording when you connect the usb as a mass storage, previously it always says usb connected on/off (forgot which one), whether it's enabled or not, now the wording is corrected.
I am unable to get facebook account synchronization to work.
Sent from my Nexus S using Tapatalk
I never seem to get H, but only 3G. I've just got this phone, looked up this forum, and upgraded to 2.3.4. On my previous phone (Desire), i used to get H at home, but only 3G now. Is this a common problem or just coz of 2.3.4?
You probably still get "H" but it's just showing the "3G" symbol. I had a Desire too before and my new Nexus S behaves just like yours, based on speeds I'm pretty sure to be on HSDPA though...
Thanks pullermann. Looking at the speeds, I agree that they look more like "H" than "3G". Was just a bit concerned..
msquare said:
I never seem to get H, but only 3G. I've just got this phone, looked up this forum, and upgraded to 2.3.4. On my previous phone (Desire), i used to get H at home, but only 3G now. Is this a common problem or just coz of 2.3.4?
Click to expand...
Click to collapse
The connection icon will say "3G" when you are connected to UMTS or HSPA. It will never say "H" unless you happen to be running custom firmware that has added that in.
EDIT: You can check network type by going to Menu > Settings > About phone > Status > Mobile network type. It will say either EDGE (2G), UMTS (3G), or HSDPA (also 3G).
Sent from my Nexus S using XDA App
Thats right, i'm running rooted stock have tried CM7 and with it i have a H showing, but not with stock image, there is only 3G but speed is H.
Sent from my Nexus S using XDA App

Spotty Internet connection since official gingerbread

Has anyone else had Internet connection issues since the ota?? I'll show full signal, but none of my Apps that use Internet will work nor will my browser.
Any fixes you can think of???
Sent from my MB860 using XDA App
What radio do you have? (Settings, about phone, baseband version).
The following appears to be good:
N_01.77.30P
Quick search should find it for you if you are still on 15P.
That's the radio I'm on. Hmmmm... I guess no one else has this problem.
Sent from my MB860 using XDA App
Yes same problem here!!! Any got a fix?
Sent from my MB860 using XDA Premium App
nupicasso said:
That's the radio I'm on. Hmmmm... I guess no one else has this problem.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Yea, I have the problem, I think I've seen others with the problem too. The bars turn grey for me, and my internet still works but the market won't, anyways, I never had this problem off Gingerbread...
BravoMotorola said:
Yea, I have the problem, I think I've seen others with the problem too. The bars turn grey for me, and my internet still works but the market won't, anyways, I never had this problem off Gingerbread...
Click to expand...
Click to collapse
Having the exact same problem. So annoying!
i have the same problem... nmy apps report an internet conncection but doesnt download everything.
this seems like a packet loss problem to me but I'm not 100%
i can have full bars on both 3g or hspa or be on wifi and same problem
can anyone check to see if there is some sort of packet handling issue
Same issue here. What's worse is that the phone indicates everything is fine, until you actually try to retrieve some data.
I've found that cycling Airplane mode for about 30sec usually fixes this. I just added the Airplane Mode widget for now. Hopefully there will be a fix soon.
anyone have battery issues as well
i have also noticed another big issue....the batter stats is never correct....so lets say you have 15 percent battery left....reboot your phone and upon unlocking your phone your phone says that you have 50% battery left. or you use the internet or call for a bit and after 30 minutes your phone still says it has 100% battery left
pettion for upgrade to the new atrix 4g coming out soon. it is said to be a rumor that there is a new atrix coming but i spoke to a support rep at att and they said that there will be a new atrix coming soon that was an hour ago
http://www.bgr.com/2011/07/28/new-att-motorola-atrix-spotted-with-8-megapixel-camera/
I had the problem just before the update, but the connection was still buggy. Then I put the samcripp rom ninja 0.4 and now it s perfect like never before. maybe it has nothing to do with that it s what happened.
Bye
Sent from my MB860 using XDA App
Do you have the newest Market version on your phone? I was having that exact same problem. I CWM'd the older version of the Market and poof, no more problems. Might be a place to start.
Check this thread:
http://forum.xda-developers.com/showthread.php?t=1188740
If you have the latest Android Market installed, it seems that it's affecting connectivity. Some have reverted to the older Market and confirmed that the issues went away.
I am still on baseband .15 and the new market works fine.
I guess I'll wait for confirmation before I update my baseband to .30... It's really too bad because I am having random data drops with .15.
the new baseband improved my connection
buckbomb56 said:
the new baseband improved my connection
Click to expand...
Click to collapse
I take it you aren't using the new market app either?

Can't get LTE working on CM12.1

Hi, so today I have installed CM12.1 unofficial on my S5. I loved the rom, everything was perfect but I couldn't get LTE working. My Note 4 (N910c) gets 2 bars of indication in the same room, speed is 20mbs+. When I launch mobile data on S5, it takes long to estabilish connection, then only gets H+, and after several seconds it drops to 3G What can I do? CM is blazing fast compared to stock ROMs, but I can't imagine myself using 3G to YT/web etc... Help please! I have the newest modem/bl (BOC7).
I'm sure you've already checked your APN settings to be what your carrier advises. If not that is something to start with.
If you're on att,
Also look into your build.prop to add in/modify the following accordingly:
ro.product.model=SAMSUNG-SM-G900A
ro.product.name=klteuc
ro.product.device=klteatt
Commodore 64 said:
I'm sure you've already checked your APN settings to be what your carrier advises. If not that is something to start with.
If you're on att,
Also look into your build.prop to add in/modify the following accordingly:
ro.product.model=SAMSUNG-SM-G900A
ro.product.name=klteuc
ro.product.device=klteatt
Click to expand...
Click to collapse
I am not ATT, i'm from Poland so Soo.. weird situation today. I've been in city centre where LTE signal is pretty good. For like 3-4h it was constantly switching between 3G/H/H+, and suddenly it caught LTE. Now I am at home and it still connects to LTE, 2 bars just like in Note 4. I am pretty confused now. It seems that modem/kernel/APN are all right, maybe a kind of system trigger that "stabilizes" the signal? 3G/H+ has 5 bars here, LTE only 2. I have already put a tick to "LTE (preffered) in network options. How about this?
EDIT
Rebooted the phone, again, no LTE
Wow that is cool! I remember my CM12 used to constantly wobble between H/H+ and once I finally gave up messing with it and screen turned off for 15-20 minutes, I'd turn the screen back on and find myself on a 4G LTE signal (feeling great). Once I made a call it drops to 3G, which is normal, but after I'd hang up it wouldn't necessarily switch back to 4G any time soon.
So I gave edgarf28's XtreStoLite a shot and haven't looked back since! It is touchwiz based, but it is light, debloated, lighting fast, and it just works. I'm on XtreStoLite 2.1, and I have no complains at all.
I have the same problem on a SM-G900T running on AT&T. After every reboot can only get H/H+ leave it alone and will grab LTE 10 to 40 mins after the screen is off. Leave the screen on and won't grab LTE. And of course make a phone call you lose LTE connection. And how long it takes to get back is very random. I can't find a solution to this and got a G900T so I can run AOSP. I was tired of touchwiz and trying to get themed apps and dialers. now I am screwed I wish I could find a solution to this.
No 3g but have lte
I know this is probably in the wrong spot so I'm sorry.
I just clean flashed my sm-g900r4 to cm12.1 cyan ROM 20150428
I have working lte data but no 3g, so when I move out of lte area the signal icon just shows an exclamation point, any help would be greatly appreciated.
The way I fixed mine was by removing all apn entries I didn't need. This caused the search for LTE to speed up no issues since
Sent from my SM-G900T using Tapatalk
jskala said:
The way I fixed mine was by removing all apn entries I didn't need. This caused the search for LTE to speed up no issues since
Sent from my SM-G900T using Tapatalk
Click to expand...
Click to collapse
I removed all but the first APN and still no 3g, just signal indicator with exclamation mark.
Thank you for your time and reply
Radiat1on said:
I removed all but the first APN and still no 3g, just signal indicator with exclamation mark.
Thank you for your time and reply
Click to expand...
Click to collapse
Why not upgrade to the latest CM12.1? I am on the October one and all the network issues are resolved.
Commodore 64 said:
Why not upgrade to the latest CM12.1? I am on the October one and all the network issues are resolved.
Click to expand...
Click to collapse
Could you provide a link, Google only turns up the page where I got the April ROM. I need klteusc.
---------- Post added at 05:23 PM ---------- Previous post was at 04:25 PM ----------
http://forum.xda-developers.com/gal...ent/rom-cyanogenmod-12-1-android-5-1-t3066252
The link purified l provided in this post says the latest build for klteusc is April?
https://download.cyanogenmod.org/?device=klteusc
Commodore 64 said:
https://download.cyanogenmod.org/?device=klteusc
Click to expand...
Click to collapse
I found that site, all the builds I see are ELEVEN not 12.1. Any ideas?
Radiat1on said:
I found that site, all the builds I see are ELEVEN not 12.1. Any ideas?
Click to expand...
Click to collapse
I really don't know why the development stopped for klteusc, but if I were to guess, I'd guess it is probably covered under another variant.
For example, since klteusc is a cdma phone I won't be surprised to see US cellular CM getting absorbed into kltespr development. But this is just a hypothetical scenario because I couldn't find any proof. But it is worth looking into if anyone is talking about it online.

Slow Internet speed on 3G, works great on 4G

Hello.
Is anyone else experiencing this issue? I have very slow Internet speed when using 3G, but works great on 4G. The pages load very very slow. I'm having this problem since I bought the phone, but never bothered me till recently, when I moved in an area where I do not have 4G signal. I made a speed test with my phone next to a S7 edge, I got around 3.5 Mbps download/0.02 Mbps upload, the other phone got 10 Mbps/download with 5 Mbps upload. I tried switching the sim cards and also got the same speeds with my friend's sim card.
reneftw said:
Hello.
Is anyone else experiencing this issue? I have very slow Internet speed when using 3G, but works great on 4G. The pages load very very slow. I'm having this problem since I bought the phone, but never bothered me till recently, when I moved in an area where I do not have 4G signal. I made a speed test with my phone next to a S7 edge, I got around 3.5 Mbps download/0.02 Mbps upload, the other phone got 10 Mbps/download with 5 Mbps upload. I tried switching the sim cards and also got the same speeds with my friend's sim card.
Click to expand...
Click to collapse
What ROM are you using ? Some of the non OOS ROMs have different settings for data.
Also different phones are going to yield different results, my HTC 10 was a lot better than the one plus 5 by some way.
Let us know your set up, see if something stands out.
dladz said:
What ROM are you using ? Some of the non OOS ROMs have different settings for data.
Also different phones are going to yield different results, my HTC 10 was a lot better than the one plus 5 by some way.
Let us know your set up, see if something stands out.
Click to expand...
Click to collapse
OOS 4.5.10 with default kernel.
I also changed my Sim card today, but same result. Facebook photos load very slow, YouTube videos keep buffering.
I tried to eliminate all the variables, testing multiple friends' sim cards of the same provider, but I always have the same slow speed. Before OP5 I had a Meizu Pro 5, never had this kind of problem. I can't think of any other motive except the phone is faulty.
reneftw said:
OOS 4.5.10 with default kernel.
I also changed my Sim card today, but same result. Facebook photos load very slow, YouTube videos keep buffering.
I tried to eliminate all the variables, testing multiple friends' sim cards of the same provider, but I always have the same slow speed. Before OP5 I had a Meizu Pro 5, never had this kind of problem. I can't think of any other motive except the phone is faulty.
Click to expand...
Click to collapse
Ah ok, that's odd.
Might be worth checking your access point, make sure it's spot on, there are usually alternative APN's for networks, sometimes the phone will choose one which is not great.
I'm currently not on OOS i'm using an AOSP Rom so haven't got the exact settings you have, but i'd say make sure that network is set to automatic, check the APN (you can google their preferred one) make sure LTE is on and that it's not the only thing that's selected.
Set it to that and give it a reboot.
OOS 4.5.10 with default kernel, is that rooted? Custom rom or stock?
---------- Post added at 07:09 PM ---------- Previous post was at 07:04 PM ----------
Forgot to mention that 3G is only up to 20mb so it'll never be amazing and of recent times it's got a lot worse, if 4G drops then it's usually quite crap, definitely what it used to be like, my old phones on orange uk were 3G and they always had great speeds, 3G / H from then seemed to be a lot quicker.
Already tried the apn thing. Different apns, network to automatic and things like that. Same speeds.
I know that 3g speeds are not as high as 4g ones, but I repeat, I never had this problem with the old phone.
I have a similar problem: On some places in my small village, the mobile data gets disconnected. I did not have that problem with my old Galaxy S5.
It is quite annoying, I think about switching to a Galaxy S8+, if I cannot solve that problem.
I had LineageOs on S5, now I have OxygenOs. Is it maybe possible, that the problems get solved, when I switch to LineageOs on my Oneplus 5?
I can confirm that there definitely is some sort of problem when it comes to using 3G on this device.
I also experience slow 3G and the internet even cuts out for a few seconds sometimes.
4G works fine on this device and 3G also works fine on my old S4 with the same SIM card. So it's definitely the OnePlus that has an issue.
Let's see if the new 4.5.11 OTA is gonna fix it.
4.5.11 did not fix the problem for me.
Today I installed LineageOS and fortunately, this fixed my problem.
So it seems to be a problem of OxygenOS, not a hardware problem.
I think I will stay in LineageOs for a while until this problem will be fixed. Those many internet disconnects were extremely annoying.
reneftw said:
4.5.11 did not fix the problem for me.
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Actually having the same problem, both custom ROMs and stock with locked bootloader. The only custom rom I've had luck with (and it's probably just placebo) is purefusion rom. Rock solid rom in general but 3g seems to be working for me. FYI I'm on 3 in the UK, getting about 12 down on H+ (forced, I get 4G here) and 3/4 signal bars.
Edit: and like 70-90 on LTE ?
manor7777 said:
Actually having the same problem, both custom ROMs and stock with locked bootloader. The only custom rom I've had luck with (and it's probably just placebo) is purefusion rom. Rock solid rom in general but 3g seems to be working for me. FYI I'm on 3 in the UK, getting about 12 down on H+ (forced, I get 4G here) and 3/4 signal bars.
Edit: and like 70-90 on LTE
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Did you also try LineageOS? This worked for me.
Puddies said:
Did you also try LineageOS? This worked for me.
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I don't think you read the part where I said I was using a custom rom lol. The rom I'm using is an AOSP based rom, not LineageOS based but same effect, it works, where stock would not
Edit: new lineageos builds seem to work, just flashed one on multirom , older ones previously did not.
Yesterday I tried to use 2 sim card in my op5, guess what H+ runs smoothly without any problem. It's been running for 24 hours without any problems, maybe you can try on your op5?
Seems stupid to be forced to use a custom rom just because I get around 3 Mbps download with 0.02 Mbps upload. I should get around 14 with 7 Mbps
reneftw said:
Seems stupid to be forced to use a custom rom just because I get around 3 Mbps download with 0.02 Mbps upload. I should get around 14 with 7 Mbps
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There is also another weird bug with the stock OOS. I use Tidal (for lossless music quality) and OOS can't stream it for ****. All the custom roms i have play streaming lossless tracks straight away, but on OOS (maybe because of signal issues?) it can take anything from 10 seconds, to 3-4 minutes to start playing a track.. and i have unlimited data so i don't see why i should download my tracks when i have unlimited data that never gets capped (up to 2TB)
So, yes, its silly to install a custom rom just for that, but until OOS fixes their issues, its what i've done. The PureFusion rom i'm using is a super fast and stable rom, with OOS camera (not sure about quality, but i dont care) - entire OOS camera works, RAW photos, portrait mode etc and my signal issues are gone on this!
There's already a topic about this. Looks like more people have this issue. (Including me).
https://forum.xda-developers.com/oneplus-5/how-to/oneplus-5-issue-h-network-t3658071
I live in Portugal, and i and my girlfriend have this annoying problem on OP5 Midnight Black and Soft Gold. This is very stupid and make me very very unhappy :crying:
I already change operator and still have same issue. Before, i think that is operator problem, so i change from (NOS) to (MEO) and still the same. Very slow internet on H or H+ and keep freezing with signal max. I will cross fingers and wait for the Oreo Update... If the OnePlus can't fix this problem, i will sell the phone, and will be the last phone i buy to OnePlus. I'm very very mad with this situation!!
Anyone sent the phone to repair for this problem? I tried installing xxx ROM today, but the issue persists.
reneftw said:
Anyone sent the phone to repair for this problem? I tried installing xxx ROM today, but the issue persists.
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Send to RMA is not the solution. Because this issue affects all of OP5 arround of the world.
ExterminalPT said:
Send to RMA is not the solution. Because this issue affects all of OP5 arround of the world.
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Then what is the solution in your opinion? Just the classic "deal with it"?

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