[Q] unprovoked(seemingly) reboots? - Nexus 4 Q&A, Help & Troubleshooting

I was just wondering if anyone else is experiencing frequent reboots? I am averaging about one a day with really light use(under one hour screen on time). It sometimes freezes at the unlock screen just after the power button is pressed to wake it up after being idle for a while. Other times it will reboot while its just sitting there. My phone is currently on stock ROM and is not rooted.

I did every day and it also got very warm whilst supposedly idle. I got a replacement and have had just 1 reboot in just over a week and it runs cooler too.
I suggest you get it replaced.
Ps. Do you have poor battery life too because it's a lot better with my new phone.
Sent from my Nexus 4 using xda premium

stuart0001 said:
I did every day and it also got very warm whilst supposedly idle. I got a replacement and have had just 1 reboot in just over a week and it runs cooler too.
I suggest you get it replaced.
Ps. Do you have poor battery life too because it's a lot better with my new phone.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
So your replacement "only" rebooted once in a week? Correct me if i'm wrong, but from my understanding, a phone is NEVER supposed to reboot for no reason.

jb91 said:
So your replacement "only" rebooted once in a week? Correct me if i'm wrong, but from my understanding, a phone is NEVER supposed to reboot for no reason.
Click to expand...
Click to collapse
Correct. But I'd consider that acceptable considering it has no other hardware flaws and put it down to buggy software or a rogue app. If it's an isolated reboot then I'm happy, a reboot every day certainly points to a hardware issue and not acceptable.
Sent from my Nexus 4 using xda premium

stuart0001 said:
Correct. But I'd consider that acceptable considering it has no other hardware flaws and put it down to buggy software or a rogue app. If it's an isolated reboot then I'm happy, a reboot every day certainly points to a hardware issue and not acceptable.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
To me it's unacceptable, as it obviously shouldn't do this and the device seems to be defective if it just does that. Also, there are other hardware flaws, for example that the device gets so hot that it needs to throttle the performance after ~5 mins of work and has to completely shut down after ~10 minutes.

jb91 said:
To me it's unacceptable, as it obviously shouldn't do this and the device seems to be defective if it just does that. Also, there are other hardware flaws, for example that the device gets so hot that it needs to throttle the performance after ~5 mins of work and has to completely shut down after ~10 minutes.
Click to expand...
Click to collapse
That is not a flaw, the S4 Pro can't disperse heat efficiently in a small device. Not to mention that even throttled, it's probably still the strongest chipset in terms of brute power.

jb91 said:
To me it's unacceptable, as it obviously shouldn't do this and the device seems to be defective if it just does that. Also, there are other hardware flaws, for example that the device gets so hot that it needs to throttle the performance after ~5 mins of work and has to completely shut down after ~10 minutes.
Click to expand...
Click to collapse
I'm just realistic when it comes to tech. If my only issue is 1 isolated reboot (which it is at the moment) then I'm happy. Don't think I've ever owned anything with a chip that hasn't at least restarted/frozen once.
Sure the phone gets warm under heavy use but I haven't noticed any slowdown in real use so all good. PS My previous did stutter when hot, unlike this one, so I'm certain that was faulty.

KiNG OMaR said:
That is not a flaw, the S4 Pro can't disperse heat efficiently in a small device.
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Click to collapse
That's not correct. There are other phones with exactly the same CPU, and none of them throttle. Only Nexus 4 does.

jb91 said:
To me it's unacceptable, as it obviously shouldn't do this and the device seems to be defective if it just does that. Also, there are other hardware flaws, for example that the device gets so hot that it needs to throttle the performance after ~5 mins of work and has to completely shut down after ~10 minutes.
Click to expand...
Click to collapse
Where is the proof of the phone shutting down in ~10 mins... You sound like a grumpy customer... Next time don't pull facts out of your ass.

elliot.newnham said:
Where is the proof of the phone shutting down in ~10 mins... You sound like a grumpy customer... Next time don't pull facts out of your ass.
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=koLJ4BU9tgc

jb91 said:
http://www.youtube.com/watch?v=koLJ4BU9tgc
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Click to collapse
A benchmark that is fireing up ~100% of the core is not "normal work"
Linpack tests on my CPU bring it to it's knees' but it will never crash under normal circumstances.

elliot.newnham said:
Where is the proof of the phone shutting down in ~10 mins... You sound like a grumpy customer... Next time don't pull facts out of your ass.
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Click to collapse
elliot.newnham said:
A benchmark that is fireing up ~100% of the core is not "normal work"
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Click to collapse
I don't really give a sh** what you consider normal work. I've never used that term.
When there's a game that needs the full performance of an S4 pro and the N4 can't deliver it, it won't run. The N4 is the only device that cannot run it's max stated clock frequency.

jb91 said:
I don't really give a sh** what you consider normal work. I've never used that term.
When there's a game that needs the full performance of an S4 pro and the N4 can't deliver it, it won't run. The N4 is the only device that cannot run it's max stated clock frequency.
Click to expand...
Click to collapse
Then don't buy it? Get the GS3 then. (which btw throttles as well)
I'll wait for some custom kernels and updates to come out. This is brand new silicone.

I think I'm mostly in denial at the moment. I really want this phone to be awesome, however I had my first random reboot about 15 minutes after I got it on the 16th of November. Battery life has been quite horrible most of the time due to the "msm_hsic_host wakelock" issue. I have never had a defective phone and I wasn't ready for a "nexus" to be one. Yes I know it can and does happen. I keep telling my self "4.2.2 will fix all the things".

IAMLordspeed said:
I think I'm mostly in denial at the moment. I really want this phone to be awesome, however I had my first random reboot about 15 minutes after I got it on the 16th of November. Battery life has been quite horrible most of the time due to the "msm_hsic_host wakelock" issue. I have never had a defective phone and I wasn't ready for a "nexus" to be one. Yes I know it can and does happen. I keep telling my self "4.2.2 will fix all the things".
Click to expand...
Click to collapse
Actually it probably will...
Do you happen to have a widget that is polling your location? I had HD Widgets installed, with my GPS off it kept rebooting my phone... Now it seems a-ok! This issue has been brought to Google's attention and I think they're working on it.
I don't have the msm_hsic wakelock anymore... Solved that with Franco's kernel and it really improved my battery life.
Hopefully this helps!

I don't, I am running minimal installed apps :-/ . I also have the buzz in the ear piece while on and off calls. It's time to RMA I guess.

I bit the bullet and ordered a new one :-/ The rep I got was awesome and the overall experience was good. Unfortunately I was made aware that a replacement could be 2 weeks away. Today my phone was off charger for 4 hours in good reception. Screen on time less than 10 mins, sleep time was just over and hour and I have 48% battery left. blah.

Related

Overheating

This thing gets hot! Just been configuring launcher pro which took around 5 minutes and wasn't data intensive and the back of the phone is really hot. So much that I can smell the plastic heating up! The battery drained real fast during the process too.
Anyone else experiencing this ?
Well that doesn't sound good! I haven't had anything like that. Have you checked the power intake?
Sent from my GT-I9100 using Tapatalk
steve228uk said:
Well that doesn't sound good! I haven't had anything like that. Have you checked the power intake?
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
Good point, where can I check the power intake?
Thanks
mwatson said:
This thing gets hot! Just been configuring launcher pro which took around 5 minutes and wasn't data intensive and the back of the phone is really hot. So much that I can smell the plastic heating up! The battery drained real fast during the process too.
Anyone else experiencing this ?
Click to expand...
Click to collapse
Mine got really hot the first day I used it (27/4)...I was just checking out features and installing a few apps. I rebooted it after the battery was fully charged and it's been fine ever since.
Sent from my Galaxy S II using XDA Premium
I have the exact same problem, it happens especially when I play any games or intensive appliaction. The battery drains and it gets hot next to the camera, I suspect this is where the cpu lives. Do you think its because its rooted? because I rooted it as soon as I got it so I dont know what it was like before.
And as I am away from the uk for the next six weeks I cant even send it back to O2
No nothing to do with root, mine was same before and after, pretty normal to get hot on some demanding apps.
shohid1234 said:
I have the exact same problem, it happens especially when I play any games or intensive appliaction. The battery drains and it gets hot next to the camera, I suspect this is where the cpu lives. Do you think its because its rooted? because I rooted it as soon as I got it so I dont know what it was like before.
And as I am away from the uk for the next six weeks I cant even send it back to O2
Click to expand...
Click to collapse
vimto25 said:
No nothing to do with root, mine was same before and after, pretty normal to get hot on some demanding apps.
Click to expand...
Click to collapse
And i thought i was alone...
It gets really hot sometimes though, not to the extent of burnt plastic smell but it gets pretty uncomfortable touching around lens at the back.
I've been going through this this morning. It seems that the CPU loves to go up to 1.2GHz even if it doesn't need to be that high (and it stays there). Also there I've also been noticing through ADB shell that their are a few niggles. For example the wi-fi sharing process can start without even being activated.
For example this was a ADB shell top taken while running Cordy downclocked to 800MHz in setcpu. The phone was a tiny bit warm but only by the camera (where the CPU is). Basically, this just shows that if you are playing a game, nothing else is going on so the CPU shouldn't be going up to 1200MHz. And it plays the same as when it isn't underclocked.
I'm currently assisting Pulser with investigating this until he gets his SGS2.
Fysi said:
I've been going through this this morning. It seems that the CPU loves to go up to 1.2GHz even if it doesn't need to be that high (and it stays there). Also there I've also been noticing through ADB shell that their are a few niggles. For example the wi-fi sharing process can start without even being activated.
I'm currently assisting Pulser with investigating this until he gets his SGS2.
Click to expand...
Click to collapse
My phone gets very hot at time too...
I also noticed wifi sharing starting up by itself. Yesterday it started by itself and used 10% battery usage even though I had wifi switched off the entire time..
BoogWeed said:
My phone gets very hot at time too...
I also noticed wifi sharing starting up by itself. Yesterday it started by itself and used 10% battery usage even though I had wifi switched off the entire time..
Click to expand...
Click to collapse
Do you have root and Titanium/MyBackup Pro?
If you do, freeze anything that mentions wifi sharing, unless you are going to use wifi hotspot and kies air a lot.
mwatson said:
This thing gets hot! Just been configuring launcher pro which took around 5 minutes and wasn't data intensive and the back of the phone is really hot. So much that I can smell the plastic heating up! The battery drained real fast during the process too.
Anyone else experiencing this ?
Click to expand...
Click to collapse
I posted on this a few days ago..
My phone got so hot that it shut itself down!
since that i have done a complete reset of the phone and started from scratch again....100% better.
The problem as i see it is with all the 'tinkering' that we users do. All the additional launchers etc and widgets that you add really seem to mess the phone up!
My advice is keep the phone as samsung intended it...or at least change very little. You will see far improved battery life and none of the over heating problems.
Just my opinion but its worked for me.
hpsauce37 said:
I posted on this a few days ago..
My phone got so hot that it shut itself down!
since that i have done a complete reset of the phone and started from scratch again....100% better.
The problem as i see it is with all the 'tinkering' that we users do. All the additional launchers etc and widgets that you add really seem to mess the phone up!
My advice is keep the phone as samsung intended it...or at least change very little. You will see far improved battery life and none of the over heating problems.
Just my opinion but its worked for me.
Click to expand...
Click to collapse
Find the nearest Apple store near you.
The only time i had this was when it waa both charging, in a case and playing a big game...
Im currently chatting, listening to a live stream, charging and posting this, no problem with heat at all..
Perhaps its a problem with some specific phones
Sent from my GT-I9100 using XDA Premium App
SgtDutchyNL said:
The only time i had this was when it waa both charging, in a case and playing a big game...
Im currently chatting, listening to a live stream, charging and posting this, no problem with heat at all..
Perhaps its a problem with some specific phones
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
Or with some specific games.
cmd512 said:
Find the nearest Apple store near you.
Click to expand...
Click to collapse
LMAO
Sent from my GT-I9100 using XDA Premium App
hpsauce37 said:
I posted on this a few days ago..
My phone got so hot that it shut itself down!
since that i have done a complete reset of the phone and started from scratch again....100% better.
The problem as i see it is with all the 'tinkering' that we users do. All the additional launchers etc and widgets that you add really seem to mess the phone up!
My advice is keep the phone as samsung intended it...or at least change very little. You will see far improved battery life and none of the over heating problems.
Just my opinion but its worked for me.
Click to expand...
Click to collapse
that's just not true.
Mine gets hot aswell .. it's random sometimes but usualy with playing games etc. I suspect it has something to do with the samsung drivers/software and not our tinkering.
Bugs bugs bugs...
Mine also gets fairly hot, which might be a little uncomfortable - but that's the sacrifice you make when you get such a high powered device in such a small space.
Well,amount of apps/tinkering/etc has nothing to do with the phone getting got UNLESS an installed app in messing something up.I have heard many such cases when a rogue app made the CPU run at 100% in different phones.If that's the case you have to find and remove the app.I'd suggest OS monitor for finding it.Never happened to me though!
What's more,it's normal for it to get more hot than your average phone,as it carries more power under the hood and has nothing to help it dissipate the generated heat,as it's plastic.The Desire HD does a very good job with managing heat and I have never exceeded 40 C,even when gaming with an overclock at 1.8GHz and performance governor.Not saying the DHD is better,but Samsung wouldn't have left something like this if it would damage the phone.So I tend to believe that it's designed to get hot.
Mine has overheated twice.
Both times, when trying to pair itself automatically to my car kit. The phone got really really hot (i noticed it warming my leg in my jeans pocket) and needed the battery pulling out to reset it. When it started back up, the running temp was nearly 50 degrees (in standby, it runs at about 27)
Hasn't done it since though, just keeping my eye on it!

Nexus 6 boot up time slower than rivals?

Please tell me this isnt true..
Nexus 6 vs Note 4 vs LG G3 vs Droid Turbo boot ra…: http://youtu.be/HkGB7jTnT_Q
I know this is an encryption issue most likely but you can't switch it off on an nexus 6. You can on other devices including a nexus 5 on lollipop
Why should that even be a problem? I turn my nexus off at least once a week for the night to let it sit, but still. I don't understand why this is a huge concern.
scoobiesnacks said:
Please tell me this isnt true..
Nexus 6 vs Note 4 vs LG G3 vs Droid Turbo boot ra…: http://youtu.be/HkGB7jTnT_Q
Click to expand...
Click to collapse
Ok, it's not true.
Pretty obvious it's the encryption though.
As long as boot up doesn't take as long as the Blackberry's did back in the day...this is absolutely irrelevant to real world usage.
OTSS said:
As long as boot up doesn't take as long as the Blackberry's did back in the day...this is absolutely irrelevant to real world usage.
Click to expand...
Click to collapse
Thanks for bringing back that horrible memory
I don't know why folks are saying this is irrelevant. This is a premium phone afterall. I switch my phone on and off several times a day when the battery goes.
Well the note 4 still runs Dalvik only, turbo probably has Dalvik by default... This makes total sense as your phone boots up slower with ART to help with performance later.
The N6 has to be decrypted while the others don't because they're not running Lollipop. Wait till they have Lollipop.
chancy319 said:
The N6 has to be decrypted while the others don't because they're not running Lollipop. Wait till they have Lollipop.
Click to expand...
Click to collapse
You can't switch off encryption on a nexus 6/9, you can on other nexus devices
chancy319 said:
The N6 has to be decrypted while the others don't because they're not running Lollipop. Wait till they have Lollipop.
Click to expand...
Click to collapse
Nothing can be worse than the 4 minute boot time of a BlackBerry Storm.....that took forever
Who gives 2 ****s if it is, u shut ur phone off multiple times day?
scoobiesnacks said:
I don't know why folks are saying this is irrelevant. This is a premium phone afterall. I switch my phone on and off several times a day when the battery goes.
Click to expand...
Click to collapse
It's 2014.
I reboot about once a week on average, usually right before going to be. Boot times are meaningless to me.
Decryption and ART take time to complete.
I also don't really care that much how long it takes my phone to boot. However, it's still concerning to see it boot SO much slower than its similarly spec'd contemporaries. The slow boot is a symptom of an underlying issue, not a problem in itself.
INCREMENTAL said:
Who gives 2 ****s if it is, u shut ur phone off multiple times day?
Click to expand...
Click to collapse
I don't quite see how this has turned around to me being the problem. I don't have access to power and the best I can get is 2-3 hours screen time.
People need to consider that the way they use a phone might be different to other users.
grin0048 said:
I also don't really care that much how long it takes my phone to boot. However, it's still concerning to see it boot SO much slower than its similarly spec'd contemporaries. The slow boot is a symptom of an underlying issue, not a problem in itself.
Click to expand...
Click to collapse
The underlying issue is that all these devices are not running under the same conditions. Turn on encryption and update to lollipop (or turn on Art) and run the test.
scoobiesnacks said:
I don't quite see how this has turned around to me being the problem. I don't have access to power and the best I can get is 2-3 hours screen time.
People need to consider that the way they use a phone might be different to other users.
Click to expand...
Click to collapse
FYI, turning your phone on and off actually drains the battery faster. When booting up, it needs to load like a hundred of process so eventually it will easily eats up your phone's resource. If you leave your phone on standby, it will last longer. 2nd, why bother getting a phone if you don't keep it on for calls. You'll be better off getting a small size tablet and use Google Hangout to make your call for free when needed
Until these are all running Lollipop as well, I couldn't really care less about comparisons.
Even then, who cares if it's 45 seconds slower? I'd argue that the amount of people that reboot their phones multiple times daily are a VERY small minority. On average, I reboot my Moto X once a week or so just to keep it fresh.
scoobiesnacks said:
I don't quite see how this has turned around to me being the problem. I don't have access to power and the best I can get is 2-3 hours screen time.
People need to consider that the way they use a phone might be different to other users.
Click to expand...
Click to collapse
You know you don't have to turn off the device to charge it, right?
akellar said:
You know you don't have to turn off the device to charge it, right?
Click to expand...
Click to collapse
Yes

Anyone returning the ZF2?

I was wondering if anyone is returning their phone after getting the US version, and having some issues with it, im thinking of sending it back to NewEgg.
What's the issues that you are facing?
Sent from my ZE550ML
Just a bunch of little things:
http://forum.xda-developers.com/zenfone2/general/happy-disappointed-t3117447/
Are you experiencing problems like battery life and overheating? If so I can help with the battery backup
Sent from my ZE550ML
If you've already done a reset, I think you should return yours. There should be no lag, Antutu should be around 48000, and screen on time at least 4 hours.
I'm facing some issue with my AZP 2 4GB Version.
1. Sim 1 4G Sim network goes in every mins. If i use 3G or 2G sim in Sim 1 slot it works fine. with 4G sim it gives an error as well Unfortunately, the process com.phone has stopped. Did factor reset. I was on firmware 2.15 when i did that. Yesterday i has=d upgraded to V2.17. need to test again with 4G sim. Is it the same or still had an isuse. If yes than i'll return the phone with cash back.
2. Circle Flip cover does not work. I have purchased it in Rs. 499 and after applying the cover, nothing happens.
3. 2 to 3 times a day i have an error Unfortunately, the process com.android.systemui has stopped
What should i do??
Help
dineshdotcom2000 said:
I'm facing some issue with my AZP 2 4GB Version.
1. Sim 1 4G Sim network goes in every mins. If i use 3G or 2G sim in Sim 1 slot it works fine. with 4G sim it gives an error as well Unfortunately, the process com.phone has stopped. Did factor reset. I was on firmware 2.15 when i did that. Yesterday i has=d upgraded to V2.17. need to test again with 4G sim. Is it the same or still had an isuse. If yes than i'll return the phone with cash back.
2. Circle Flip cover does not work. I have purchased it in Rs. 499 and after applying the cover, nothing happens.
3. 2 to 3 times a day i have an error Unfortunately, the process com.android.systemui has stopped
What should i do??
Click to expand...
Click to collapse
Even i face the third problem, and i dont know the fix
troy5890 said:
Are you experiencing problems like battery life and overheating? If so I can help with the battery backup
Sent from my ZE550ML
Click to expand...
Click to collapse
Whats the solution to battery life and overheating during regular use (not on the charger)?
You realize your issues with heat build during charging are because of the fast-charge technology, right? Totally normal, as a ton of power is flowing into the phone. You can always use a slow charger to charge the phone while in use. You shouldn't have any heat build up during use when not also charging. I know I don't. The hottest the phone gets is slightly warm.
coolmaster121 said:
Whats the solution to battery life and overheating during regular use (not on the charger)?
Click to expand...
Click to collapse
For overheating, use a different adapter if you have the 1.8 GHz version. Battery life, just get a third party battery saver and turn on airplane mode. That will save you a ton of battery. I did it for mine and the phone last from 6 A.M to 10 P.M.
Sent from my ZE550ML
dahorns10 said:
You realize your issues with heat build during charging are because of the fast-charge technology, right? Totally normal, as a ton of power is flowing into the phone. You can always use a slow charger to charge the phone while in use. You shouldn't have any heat build up during use when not also charging. I know I don't. The hottest the phone gets is slightly warm.
Click to expand...
Click to collapse
Very dependent on ambient temperatures as well.
Anandtech has confirmed that the panel in the ZF2 is inefficient compared to competitors, so not much can be done about that aspect. Their analysis of the phone is in depth, as are their other reviews.
I would like to return mine because the battery is performing right under the Optimus G I owned. With 3000mAh I was looking forward to battery comparable to the G2. If the next OTA improves battery, then I'll keep the Asus.
"I'd Totally Hug You, If That Was Something I Did"
Dang, so the bad battery is a hardware related (screen tech) issue based on that review.
troy5890 said:
For overheating, use a different adapter if you have the 1.8 GHz version. Battery life, just get a third party battery saver and turn on airplane mode. That will save you a ton of battery. I did it for mine and the phone last from 6 A.M to 10 P.M.
Sent from my ZE550ML
Click to expand...
Click to collapse
No offense, but I don't think that solution would work for me or other people who want to use the phone. Turning off all of the radios with AirPlane mode mades it a unless paperweight.
coolmaster121 said:
No offense, but I don't think that solution would work for me or other people who want to use the phone. Turning off all of the radios with AirPlane mode mades it a unless paperweight.
Click to expand...
Click to collapse
Yeah you're right about that but at least you get to still use the WiFi.
Sent from my ZE550ML
coolmaster121 said:
Dang, so the bad battery is a hardware related (screen tech) issue based on that review.
Click to expand...
Click to collapse
Yeah. The people from Anandtech are pretty good at evaluating devices. Also this would explain why the battery drains rapidly during use & barely when inactive. Battery life is very important to me, so a phone with a removable battery might be best.
"I'd Totally Hug You, If That Was Something I Did"
Ace42 said:
Yeah. The people from Anandtech are pretty good at evaluating devices. Also this would explain why the battery drains rapidly during use & barely when inactive. Battery life is very important to me, so a phone with a removable battery might be best.
"I'd Totally Hug You, If That Was Something I Did"
Click to expand...
Click to collapse
One thing to keep in mind, is that though the display uses a lot of power, the Intel chip itself seems very efficient. Not only does it sleep well, but as is shown in the PCMark testing on the Anand website, it uses its power very efficiently. Thus, though the phone's maximum display on time is much lower than the other phones, its practical usage time is fairly similar. I get around 5 hours screen on time with 1-2 days of sleep time.
dahorns10 said:
One thing to keep in mind, is that though the display uses a lot of power, the Intel chip itself seems very efficient. Not only does it sleep well, but as is shown in the PCMark testing on the Anand website, it uses its power very efficiently. Thus, though the phone's maximum display on time is much lower than the other phones, its practical usage time is fairly similar. I get around 5 hours screen on time with 1-2 days of sleep time.
Click to expand...
Click to collapse
For me getting even 4hrs is requiring me to disable apps, use greenify to kill background apps, and use min brightness. I tried factory resets, so doing those over and over isn't improving my battery. Honestly I just want a new phone with the battery life of my G2, since development is slowing down for it.
"I'd Totally Hug You, If That Was Something I Did"
Now hold on guys. Even if this phone has some battery issues, we can all still say that this phone is very acceptable. Right?
Sent from my ZE550ML
troy5890 said:
Now hold on guys. Even if this phone has some battery issues, we can all still say that this phone is very acceptable. Right?
Sent from my ZE550ML
Click to expand...
Click to collapse
Besides battery I don't have any performance complaints. This is the main aspect I complain about. I'm still impressed that mine rarely warms up, signal is better than my G2, the battery cover has the brushed look like my Asus laptop, and so on.
"I'd Totally Hug You, If That Was Something I Did"

Overheating

Hello everyone
Yesterday I received my Moto X pure Edition, after 3 hour of charge I transfer all of my files and stuff from my old Nexus 5. After a few minutes of use I noticed that the phone started to overheat excessively (110 farenheit) and the battery only lasted 3 hours, I did a complete reset of the phone but the same result overheat after 15 minutes of use.
I replaced/updated the play services software and same thing.
Someone has the same problem???
Please Advice...
Arnt u glad its not the 810 lolol.. But in all seriousness i get about 4-5 hrs ost, depending what i do yes my phone gets hot but thats normal..
It all depends what ur doing when ur phone gets hot, are u watching videos.. Playing games.. Multitasking
Mine was 95-100° doing literally nothing but texting or on the web. Mine is going back asap. Gets way too hot and nothing special about it
oneandroidnut said:
Mine was 95-100° doing literally nothing but texting or on the web. Mine is going back asap. Gets way too hot and nothing special about it
Click to expand...
Click to collapse
Where did you buy the phone???
If you were setting up your phone of course it will get hot. After that it should settle down unless rogue app or games.
Had mine a couple days now, no heat issues.
latech4832 said:
Where did you buy the phone???
Click to expand...
Click to collapse
moto maker
@rbiter said:
If you were setting up your phone of course it will get hot. After that it should settle down unless rogue app or games.
Click to expand...
Click to collapse
and i was web browsing, facebook and texting and it was almost 100 degrees! Note 4 doing same things 85 ish
Mine also seems to heat up greatly for no apparent reason. Please tell me this isn't some kind of defect.
Locklear308 said:
Mine also seems to heat up greatly for no apparent reason. Please tell me this isn't some kind of defect.
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Click to collapse
Looks like is a defect, I requested a exchange on Amazon...
Locklear308 said:
Mine also seems to heat up greatly for no apparent reason. Please tell me this isn't some kind of defect.
Click to expand...
Click to collapse
I honestly don't think it is. I had 3 G4s and they were all hot and glitchy. I honestly think it is the sd808. Back when I called Samsung about exchanged a note 4 developer edition the guy told me that snapdragon 808/810 were heat prone and they would not be using them for upcoming phones. That was before it was publicly known. I still think there is something awry with their latest processors. Even late batch sd805 had heat issues. My note 5 had zero signs of heat and my note 4 you really have to push to get hot. The g4 & moto x got hot texting or web browsing! I don't get it. Can't be a confidence that both are 808 processors and heat demons
oneandroidnut said:
I honestly don't think it is. I had 3 G4s and they were all hot and glitchy. I honestly think it is the sd808. Back when I called Samsung about exchanged a note 4 developer edition the guy told me that snapdragon 808/810 were heat prone and they would not be using them for upcoming phones. That was before it was publicly known. I still think there is something awry with their latest processors. Even late batch sd805 had heat issues. My note 5 had zero signs of heat and my note 4 you really have to push to get hot. The g4 & moto x got hot texting or web browsing! I don't get it. Can't be a confidence that both are 808 processors and heat demons
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Click to collapse
I don't understand how it's so hard for them to make a chip not overheat. I mean this isn't the first, 2nd, 3rd, or 4th generation of chips. Perhaps custom kernels will allow us to throttle better?
Cool here except when turbo charging or navigation is on.
Sent from my XT1575 using XDA Free mobile app
Does the phone have a warning notification when it is getting too hot?
Oaklands said:
Does the phone have a warning notification when it is getting too hot?
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Click to collapse
Haven't seen one yet and mine gets hot several times a day when I'm multitasking or just playing a game.
Sent from my XT1575 using XDA Free mobile app
Computers get hot, CPU's get hot, PC's and laptops have fans to keep them cool...cell phones do not. I do not believe that any cell phone will ever stay "cool" when doing CPU/GPU intensive tasks. That's just the way it is.
turbo charger will heat it up that is obvious but yes when you do stuff that uses lots of cpu/ram it will heat up a little same was with my note4 .
Mine only overheats when I am doing some heavy usage...I don't think "Overheat" is the right word, maybe just "gets warm". But over the weekend, I acquired a Samsung Galaxy S6 (in a trade for a different phone). When setting it up, it was getting hotter than the MXP ever got. I checked it with Gsam battery and it was 133 degrees and took about 30 minutes to cool down. My MXP gets hot, but cools down pretty quick.
jaseman said:
Computers get hot, CPU's get hot, PC's and laptops have fans to keep them cool...cell phones do not. I do not believe that any cell phone will ever stay "cool" when doing CPU/GPU intensive tasks. That's just the way it is.
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Click to collapse
The mine overheats just read my email, reach more than 100 degrees Fahrenheit, that is definitely not normal
Locklear308 said:
I don't understand how it's so hard for them to make a chip not overheat. I mean this isn't the first, 2nd, 3rd, or 4th generation of chips. Perhaps custom kernels will allow us to throttle better?
Click to expand...
Click to collapse
I know right. It doesnt. the note 5 i had run so cool it wasnt even funny and my note 4 dev ed runs pretty cool unless i do something insane on it lol
socalbls said:
Haven't seen one yet and mine gets hot several times a day when I'm multitasking or just playing a game.
Sent from my XT1575 using XDA Free mobile app
Click to expand...
Click to collapse
yes yes mine got hot doing nothing
jaseman said:
Computers get hot, CPU's get hot, PC's and laptops have fans to keep them cool...cell phones do not. I do not believe that any cell phone will ever stay "cool" when doing CPU/GPU intensive tasks. That's just the way it is.
Click to expand...
Click to collapse
I agree that phones need a little fan or something but i disagree with any phone will stay cool the note 4 and 5 are always 10+ degrees cooler then the x or my g4 was. im telling you its the 808 chipset
tele_jas said:
Mine only overheats when I am doing some heavy usage...I don't think "Overheat" is the right word, maybe just "gets warm". But over the weekend, I acquired a Samsung Galaxy S6 (in a trade for a different phone). When setting it up, it was getting hotter than the MXP ever got. I checked it with Gsam battery and it was 133 degrees and took about 30 minutes to cool down. My MXP gets hot, but cools down pretty quick.
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Click to collapse
Gets HOT and yes the s6 and s6 edge i had got hot too but the note 5 didnt and its same chip i think
latech4832 said:
The mine overheats just read my email, reach more than 100 degrees Fahrenheit, that is definitely not normal
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Click to collapse
yup mine was 100 after sending a few texts and web browsing i was like why is my hand on fire!!?!?
latech4832 said:
Hello everyone
Yesterday I received my Moto X pure Edition, after 3 hour of charge I transfer all of my files and stuff from my old Nexus 5. After a few minutes of use I noticed that the phone started to overheat excessively (110 farenheit) and the battery only lasted 3 hours, I did a complete reset of the phone but the same result overheat after 15 minutes of use.
I replaced/updated the play services software and same thing.
Someone has the same problem???
Please Advice...
Click to expand...
Click to collapse
It's the Media Scanner service. Because you added all that media from the Nexus 5 it had to be indexed. Once done, it will settle down and be OK.
This is some information I found in another thread:
"For each file and directory it finds it creates an entry in the so-called Android Media Store. For special file types like images, videos and music files it also scans for meta data like EXIF information for images and mp3 tags for music files. Applications may query the Media Store to find specific files bases on the file type or meta data. Well known applications that do so are the Gallery and the Music Player. Other applications may also do so.
The media scanner runs as a background service and is not visible to the user. "

I just got a Nexus 6P?

Hello, i just got a nexus 6p 32gb for 250 brand new sealed in box. when i booted it up. it had a lot of updates since it last update was in december. i downloaded all my stuff. but after a few minutes of surfing facebook or safari it will start to get hot within 5 minutes. im wondering if a rom will fix this or is hardware problem. Thank you any advice will be helpful.
Simplyeduardo said:
Hello, i just got a nexus 6p 32gb for 250 brand new sealed in box. when i booted it up. it had a lot of updates since it last update was in december. i downloaded all my stuff. but after a few minutes of surfing facebook or safari it will start to get hot within 5 minutes. im wondering if a rom will fix this or is hardware problem. Thank you any advice will be helpful.
Click to expand...
Click to collapse
"surfing facebook or safari" safari is for apple only, you sure you didn't buy an iPhone? lol also no a ROM won't fix your phone getting hot. send it back.
drago10029 said:
"surfing facebook or safari" safari is for apple only, you sure you didn't buy an iPhone? lol also no a ROM won't fix your phone getting hot. send it back.
Click to expand...
Click to collapse
i meant internet. im coming from a iphone.
How hot is it getting? This phone has the Snapdragon 810 chip which is very well known for becoming pretty warm.
Mine was also very hot the first day I had it. But after I got all the updates, set it up with my apps and charged it again(from 0%) it's great!
Heisenberg said:
How hot is it getting? This phone has the Snapdragon 810 chip which is very well known for becoming pretty warm.
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Click to collapse
it doest get hot but it does get warm after 3 minutes of user the browser.
Peraeile said:
Mine was also very hot the first day I had it. But after I got all the updates, set it up with my apps and charged it again(from 0%) it's great!
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Click to collapse
i did the exactly same thing applied all the updates and then made it died then it still heats up.
Give it a couple days and a few charge cycles. once the phone and kernel settle is when you'll know how the phone it truly running. Also, letting a battery die IS BAD for the battery NOT helpful. It's NEVER good to let a battery reach zero, regardless if its the first charge or not. That was the way you did it with an old Ni-Cad batteries to create a memory. These batteries are Lithium-Ion, they never create a memory. It's better to charge it around 15-20% and overall best to charge at around 50% fir longer battery life (more charge cycles).
Eric214 said:
Give it a couple days and a few charge cycles. once the phone and kernel settle is when you'll know how the phone it truly running. Also, letting a battery die IS BAD for the battery NOT helpful. It's NEVER good to let a battery reach zero, regardless if its the first charge or not. That was the way you did it with an old Ni-Cad batteries to create a memory. These batteries are Lithium-Ion, they never create a memory. It's better to charge it around 15-20% and overall best to charge at around 50% fir longer battery life (more charge cycles).
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Click to collapse
is it normal for it to get hot. after using it for 5 minutes on the chrome app. im just wondering if its the chipset. if its a common problem then ill adjust to it.
Simplyeduardo said:
is it normal for it to get hot. after using it for 5 minutes on the chrome app. im just wondering if its the chipset. if its a common problem then ill adjust to it.
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Click to collapse
It's a common problem due to the chipset.
Heisenberg said:
It's a common problem due to the chipset.
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Click to collapse
so your nexus 6p does the same thing.
Simplyeduardo said:
so your nexus 6p does the same thing.
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Click to collapse
I've had eight and they've all gotten pretty warm. It's the SD810 chip.
Simplyeduardo said:
is it normal for it to get hot. after using it for 5 minutes on the chrome app. im just wondering if its the chipset. if its a common problem then ill adjust to it.
Click to expand...
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Yeah it will get warm playing games and a bit of Yahoo video streaming of will get warm. Mine never seems to get more then 94°f or so
Like others have said, it's the chip plus the fact the entire thing is made of metal.

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