Ive recieved RMA today, device is nearly perfect. The only issue is the screen bleed. ive attached one screenie with auto bright and other at max.
Do you guys have the same? Can you post here?
Sent from my Nexus 4 using xda app-developers app
Ouch, that looks horrible. I would have definitely RMA'd that as well myself. Mine is also "nearly perfect" and has two very small areas of backlight bleed but nowhere near as dramatic as yours and I don't think that I'll be RMA-ing mine for that alone.
rttnpig] said:
Ive recieved RMA today, device is nearly perfect. The only issue is the screen bleed. ive attached one screenie with auto bright and other at max.
Do you guys have the same? Can you post here?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Hi
rttnpig] said:
Ive recieved RMA today, device is nearly perfect. The only issue is the screen bleed. ive attached one screenie with auto bright and other at max.
Do you guys have the same? Can you post here?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Pretty much normal for LCD displays, you can always get screen bleed to appear when viewing in the dark and at high/full brightness, it is a limitation of the technology. When you have it on auto or sensible brightness and use the phone normally can you notice it? If the answer is no, don't worry about it.
Regards
Phil
I can see it ocasionaly. For example, when I started up I saw google logo and could see it perfectly...
Sent from my Nexus 4 using xda app-developers app
Sorry for bump. i got 2 devices home ( the old one and the RMA one) on monday im sending back the old one, if i ask for another RMA will they freeze me anither 350€? Already got 350 freezed till i send them the old one.
Sent from my Nexus 4 using xda app-developers app
rttnpig] said:
Sorry for bump. i got 2 devices home ( the old one and the RMA one) on monday im sending back the old one, if i ask for another RMA will they freeze me anither 350€? Already got 350 freezed till i send them the old one.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Yes unless you wait for the charges from the first rma to drop off.
Sent from my Nexus 4 using Tapatalk 2
I wouldnt be surprised if the RMA was returned because of screen bleed and then they sent it to you and hoped you wouldnt notice. Every RMA is probably an old return since they dont even have new ones to sell.
Did you get the RMA right away or did you have to wait awhile? If it was right away then it must be a faulty return.
It took 5 days. Now that you say this.. Phone had some dirt and had finguerprints tho "i was the first one to open it"
Sent from my Nexus 4 using xda app-developers app
I bought three Nexii on November 27th and all three had screen bleed. I can't see OP's pictures to compare but each phone has a ~1/4" area of bleed with one phone having two. This has only been visible when playing a movie and a black screen is shown at the beginning. I don't notice it at boot up, for instance.
I don't know if this bothers me enough to RMA yet. My thinking is to punt the issue into next year, wait for supply to catch up with demand, and then RMA for a new unit. Two of my Nexii are going to relatives so unless they notice it, I don't think I'll bother RMAing them.
I remember seeing someone mention in a thread that LG can't seal an LCD to save their skins and that person is knowledgeable, in retrospect. The issue looks exactly like some adhesive wasn't applied or pressed down evenly during assembly. I wouldn't be surprised if assembly by hand is the cause of the problem, due to expediency in order to fulfill existing orders.
idividebyzero said:
I wouldnt be surprised if the RMA was returned because of screen bleed and then they sent it to you and hoped you wouldnt notice. Every RMA is probably an old return since they dont even have new ones to sell.
Did you get the RMA right away or did you have to wait awhile? If it was right away then it must be a faulty return.
Click to expand...
Click to collapse
You cannot seriously believe they do this? They have separate batches for new sales and RMA.
I agree with everything u said. Mine has 3 bleeds 2 on top and one on the top left. Im not going to RMA my N4 though its a non win either way so many people get stuck in a RMA cycle. If your phones are good other than light bleeds ID stick with them. But that's your call good luck with everything.
Sent from my Nexus 4 using Tapatalk 2
You have one year for manufacturer defects. Please hold off at least a few more weeks on RMA so people whose devices develop issues that seriously affect functionality can get a replacement quickly.
USSENTERNCC1701E said:
You have one year for manufacturer defects. Please hold off at least a few more weeks on RMA so people whose devices develop issues that seriously affect functionality can get a replacement quickly.
Click to expand...
Click to collapse
^ this hold off and wait cause people who have unusable devices are missing out
Sent from my Nexus 4 using Tapatalk 2
rttnpig] said:
It took 5 days. Now that you say this.. Phone had some dirt and had finguerprints tho "i was the first one to open it"
Click to expand...
Click to collapse
dyslexicpenguin said:
You cannot seriously believe they do this? They have separate batches for new sales and RMA.
Click to expand...
Click to collapse
My guess is that it's common practice. I know I've RMA'd devices to other manufacturers and gotten back "refurbished" devices. I'd be surprised if the refurbish process is any more complicated than booting it and looking for cracks in the glass.
A certain percentage of all electronics will be returned. A subset of those are perfectly functional devices. This is a function of having variable intelligence in the population. Now, rather than spend resources to determine which exactly of those returns are actually pristine devices that the mouthbreathers couldn't decipher, if the percentage in a sample is high enough, the company might well choose to mail out any that aren't obviously damaged and take the chance that the device will satisfy the customer. If it doesn't, they can always mail another.
Hiring a worker to mail things is a lot cheaper than hiring and training a worker to diagnose complex devices. It's also much slower, which means more labor costs. Even if they have to mail a device twice, it still comes out cheaper and faster than diagnosing every single return.
Related
I'm sort of freaking out of all these issues I see in the forums. I received my nexus 7 last night, and it seemed ok but now I'm reading of all these problems. I'll have to wait until later in the day until I can check.
So while I'm waiting I wonder who has actually gotten a good Nexus 7. If you go by most of these threads you'd think no one.
bhobski said:
I'm sort of freaking out of all these issues I see in the forums. I received my nexus 7 last night, and it seemed ok but now I'm reading of all these problems. I'll have to wait until later in the day until I can check.
So while I'm waiting I wonder who has actually gotten a good Nexus 7. If you go by most of these threads you'd think no one.
Click to expand...
Click to collapse
Mine is defective. It doesn't have any screen separation, light bleed, rattling sounds, or lag. I'm gonna have to return it.
I got two good ones.
Mine is perfectly fine. Bought from GP store. 16GB model. No light bleed, no separation, no squeaks or creaks. Only issue is flicker when light set at 0 when reading in bed in the dark. But this occurred on all my other tabs as well so no biggie. Only flickers if wifi is actively doing something.
I ordered two, one on the 5th and the other on the 17th. The one I ordered on the 5th has the lifted screen issue, but the other N7 is perfect. No other issues on the first N7.
No issues here
Sent from my Nexus 7 using Tapatalk 2
Mine is not defective. no screen issues, no creaking, no battery issues, its nice and shiny (for now) and it works. got mine from macmall
Perfect, picked it up 2 days ago, new shipment to Staples.
Got mine from Currys and no defects or issues so far.
Mine is pretty good. im not going to look at any defective threads it might jinx it.
These threads account for like .01% of all the nexus 7's out there. So add another maybe 1% that might have a problem that don't post it on here and that makes 1.01% of thousands of nexi out there with a problem
Sent from my Nexus 7 using Tapatalk 2
No issues at all
Sent from my Nexus 7 using xda premium
No issues at all
Sent from my Nexus 7 using xda premium
hic9582 said:
These threads account for like .01% of all the nexus 7's out there. So add another maybe 1% that might have a problem that don't post it on here and that makes 1.01% of thousands of nexi out there with a problem
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I don't think that's accurate. I purchased my N7 from Sam's Club on Friday the 13th and didn't notice the screen lifting until today. Just got back from returning it.
People who are saying "no problem here" need to wait a while and then make absolutely sure that their display is flush on the left side.
As for whether or not this is the minority defect you're claiming it to be, right now I'm only listening to those posters who have discovered the problem and used their replacement tablet for a week. Seeing as the device has only been on sale for a week, these people don't exist yet. They're the only ones who know what to look for, and I'll be waiting to see how this develops before re-ordering.
Sorry for not staying on topic, but it bugs me that someone is dismissing my experience as an anomaly and blatantly making up stats to do it.
pxlitup said:
I don't think that's accurate. I purchased my N7 from Sam's Club on Friday the 13th and didn't notice the screen lifting until today. Just got back from returning it.
People who are saying "no problem here" need to wait a while and then make absolutely sure that their display is completely flush on the left side.
As for whether or not this is the minority defect you're claiming it to be, right now I'm only listening to those posters who have discovered the problem and used their replacement tablet for a week. Seeing as the device has only been on sale for a week, these people don't exist yet. They're the only ones who know what to look for, and I'll be waiting to see how this develops before re-ordering.
Sorry for not staying on topic, but it bugs me that someone is dismissing my experience as an anomaly and making up stats to do it.
Click to expand...
Click to collapse
$20 says you just didn't notice it until everyone started talking about it haha
Sent from my Nexus 7 using Tapatalk 2
hic9582 said:
$20 says you just didn't notice it until everyone started talking about it haha
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Exactly. :laugh:
hic9582 said:
$20 says you just didn't notice it until everyone started talking about it haha
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
True, but that doesn't mean that I saw a ghost because someone told me a story. The screen was in fact lifting ever so slightly on the left side. I was concerned that it might get worse over time, so I returned it. Also, I had a single dead pixel near the top of the screen and part of me was looking for a reason.
I agree that most people who do receive a "defective" unit will never notice it, and would not complain if they did, unless it gets worse.
Whew I feel somewhat better
Mines clean, got it from GameStop
Sent from my Nexus 7 using XDA Premium HD app
For those who say their device isnt defective . Can you test your digitizer? See if touching the lower part of your screen cancels out each other or if multiple touches causes some points not to register.
Please report back ... there's a know issue with the digitizer not registering on the first batch of N7's from the play store.
Here's the programs to test with :
https://play.google.com/store/apps/details?id=com.the511plus.MultiTouchTester&feature=search_result#?t=W251bGwsMSwxLDEsImNvbS50aGU1MTFwbHVzLk11bHRpVG91Y2hUZXN0ZXIiXQ..
https://play.google.com/store/apps/details?id=com.the511plus.MultiTouchTester
Sometimes while watching the screen, every now and then I get a flicker, I only noticed it when I was staring at the screen reading a book, if so I am sad because my OTG cable just arrived and I was having so much fun
Your life is ruined.:thumbdown:
Sent from my Galaxy Nexus using Tapatalk 2
well... at least it works and theres no other horrible problems so I can still play with it until google send me a new unit :silly:
Reckon I should wait a few months so I guarentee a unit from the new batch, or just do it now?
You know what. As I was reading your post I started to see tons of flickering. Thanks a lot. Lol jk. Better now than later. I'm still in my 15 day window
I'm stuck dealing with Asus.
I'm leaving the country for a 3 week vacay so I can't deal with a 4th exchange from Google Play.
davidcampbell said:
well... at least it works and theres no other horrible problems so I can still play with it until google send me a new unit :silly:
Reckon I should wait a few months so I guarentee a unit from the new batch, or just do it now?
Click to expand...
Click to collapse
I think it's worth a shot. My replacement is perfect, much like many of the initial batch / recipients. Risk you take, right?, jumping on that first wave. Seems like things have settle down, think the negative outcry is just more easily heard thAn the positive.
Sent from my Galaxy Nexus using Tapatalk 2
Definitely going ahead and do an exchange now. Got my replacement unit today and this one doesn't have a flicker problem at all. My last one had really bad flicker.
Sent from my Nexus 7 using xda app-developers app
Well I only got it last week so that makes it better if I submit that its faulty at this point..
might seem like a stupid question, but where the hell do I go to organize a replacement
I've seen the flicker on mine and called to replace it. I was told to try a factory reset to see if it was hardware or software. I said I'd try tomorrow and call back/set up replacement if it doesn't work. What do guys think? Could it be software?
Sent from my ADR6425LVW but let's act like it's my nexus 7 using xda premium
Hi.
I'm looking for a Nexus 7 but I can't seem to find any place which can ship to Denmark, I stumbled across Clove but £224 for the 8 gig version is just too much.
Can anyone help? Thanks.
ding0 said:
Hi.
I'm looking for a Nexus 7 but I can't seem to find any place which can ship to Denmark, I stumbled across Clove but £224 for the 8 gig version is just too much.
Can anyone help? Thanks.
Click to expand...
Click to collapse
Got mine from eBay with next day ups delivery to central cph a week ago and its perfect
Sent from my Nexus 7 using xda app-developers app
my honest answer is DONT!!!!
At the moment there is to many hardware issues with the device.
-Screen separation
-Screen Flicker
-Light bleads
Imagine. on average (on xda) people are replacing their n7 about 2 times.
how much money youre going to spend on postage just to get a good unit?
Fair enough you might get a good unit at first time but you never know.
just wait till its going to be released in your country.
I was planning on buying online but decided not to just due to the cost of sending it back (for example had my Galaxy nexus shipped back twice and had to pay for it).
Oh well, I might wait.
Does these problems really occur that often
What did you pay for yours on eBay?
MattSkeet said:
Imagine. on average (on xda) people are replacing their n7 about 2 times.
Click to expand...
Click to collapse
Really?! I smell a made up 'fact'...
Sent from my Nexus 7 using xda premium
MattSkeet said:
my honest answer is DONT!!!!
At the moment there is to many hardware issues with the device.
-Screen separation
-Screen Flicker
-Light bleads
Imagine. on average (on xda) people are replacing their n7 about 2 times.
how much money youre going to spend on postage just to get a good unit?
Fair enough you might get a good unit at first time but you never know.
just wait till its going to be released in your country.
I was planning on buying online but decided not to just due to the cost of sending it back (for example had my Galaxy nexus shipped back twice and had to pay for it).
Click to expand...
Click to collapse
Mate, you rarely see people happy with their devices on xda. People come here to whinge and mod. My device is perfect and there are plenty others without problems.
Sent from my Nexus 7 using xda app-developers app
ding0 said:
Oh well, I might wait.
Does these problems really occur that often
What did you pay for yours on eBay?
Click to expand...
Click to collapse
£220 but then paid £40 for next day delivery I'm an impatient guy.
Sent from my Nexus 7 using xda app-developers app
well if you look through the topics there is more issues than positive things here.
main problem on n7 is screen flickering. this is definitely hardware issue and everyone has that, however, not everyone is so OCD about it. I'm on my 3rd one now and I have screen separation (it doesnt bother me that much tho as i can sort it out myslef), however there is "microscopic" flickering. 95% of people I would show it to probably wont even notice it yet to me its just friggin pain in the ass.
MattSkeet said:
well if you look through the topics there is more issues than positive things here.
.
Click to expand...
Click to collapse
Because those who are happy with their device, don't post. They're busy enjoying their devices. Don't discourage others who will more than likely get a perfect device because a select few who have problems. It is very unfortunate that you have had problems and I hope you finally get one that you are pleased with.
As for the flicker. It is not 'definitely' hardware. The one x had similar issues with the tegra 3 GPU. It was solved with an ota update. I had that issue and my one x is perfect now. We in the one x forums were certain it was hardware. Loads of flaming and difference of opinions and it was sorted with a small update - I hope you guys with issues will get the same treatment.
Sent from my Nexus 7 using xda app-developers app
Well if I have to buy from eBay I might just wait till it hits Denmark, >200£ is just too expensive for my taste.
I received my Nexus 10 in the mail today (I thought I would never get off of work!) and when I opened the shipping package I noticed the actual Nexus box with the stickers on it saying "If this seal is broken, do not accept", the seals were in fact, broken. A bit disappointed, I figured since they were already tore I might as well look inside. Everything inside looks completely perfect and doesn't seem to be tampered with at all. As you see in my signature, it hasn't stopped me from using it (and loving it!) but I was just curious to know if anyone else had this happen. The tears aren't clean, and actually look like they could have occurred during shipping (that's what I'm telling myself anyways), but I've kept all the static wrapping on the device for the time being in case an issue comes up I can report the broken seal on arrival...hopefully their support doesn't read this thread. Haha.
Sent from my Nexus 10
Reamer09 said:
I received my Nexus 10 in the mail today (I thought I would never get off of work!) and when I opened the shipping package I noticed the actual Nexus box with the stickers on it saying "If this seal is broken, do not accept", the seals were in fact, broken. A bit disappointed, I figured since they were already tore I might as well look inside. Everything inside looks completely perfect and doesn't seem to be tampered with at all. As you see in my signature, it hasn't stopped me from using it (and loving it!) but I was just curious to know if anyone else had this happen. The tears aren't clean, and actually look like they could have occurred during shipping (that's what I'm telling myself anyways), but I've kept all the static wrapping on the device for the time being in case an issue comes up I can report the broken seal on arrival...hopefully their support doesn't read this thread. Haha.
Sent from my Nexus 10
Click to expand...
Click to collapse
Last sentence is the best thing I have ever read on XDA. lol. If I were you id contact where you bought it from and say it arrived with broken seals. You may be compensated with some extra gift cards or something.
Sent from my SCH-I605 using xda app-developers app
hoodratchandler said:
Last sentence is the best thing I have ever read on XDA. lol. If I were you id contact where you bought it from and say it arrived with broken seals. You may be compensated with some extra gift cards or something.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Lol. Well I bought it directly from Google and what I've heard about their customer service that is unlikely. I'll give it a shot though. Thanks.
Sent from my Nexus 10
I have ever had the same thing. But I just ignored it because the device can be used normally.But I think we can contact the support center to give them our feedback and let they improve it.However, just annoying.
Dannyada1988 said:
I have ever had the same thing. But I just ignored it because the device can be used normally.But I think we can contact the support center to give them our feedback and let they improve it.However, just annoying.
Click to expand...
Click to collapse
It sucks that it happened to you too, but I'm glad I'm not the only one. I'll let support know and they'll probably ignore it, but we'll see. I don't plan on returning it unless I have issues, and I'm not seeing any yet.
Sent from my HTC One X
Reamer09 said:
Lol. Well I bought it directly from Google and what I've heard about their customer service that is unlikely. I'll give it a shot though. Thanks.
Sent from my Nexus 10
Click to expand...
Click to collapse
They will suggest you get a replacement. If you're happy with what you have then I suggest you keep it. You might get a replacement with a creaky back or more light bleed.
Sent from my Galaxy Nexus using xda app-developers app
I got two from walmart, both with something similar. One sticker on both looked like it was perforated, almost torn, while the other sides sticker was fine. Both from different Walmarts.
First one had dust under the screen so I returned it and got the other. It was fine otherwise. No issues so far with the second.
Sent from my Nexus 4 using xda app-developers app
Thanks for all of the feedback. It makes me feel better about my stickers being torn. My device is working well for the time being so I'm not going to concern myself with the error in packaging.
Sent from my Nexus 10
Reamer09 said:
Thanks for all of the feedback. It makes me feel better about my stickers being torn. My device is working well for the time being so I'm not going to concern myself with the error in packaging.
Sent from my Nexus 10
Click to expand...
Click to collapse
I expect you're right about the cause: bad packaging/packing. Bought mine on release day direct from Google and it came with broken seals. No problems so far...
Sent from my Nexus 10 using Tapatalk HD
I'm just gonna deal with it now. I guess I'm not gonna get a perfect one.
I would keep at it if I were you, I got a good one on my first try.
Lol, where do you find all these funky tablets? I haven't "really" closely examined my screen, but no issues. . It did irk me when my D2 started getting lots of dust under one corner of the screen, so I wouldn't go for a tab that had that prob new either.
Sent from my Nexus 7 using xda app-developers app
ava0425 said:
I'm just gonna deal with it now. I guess I'm not gonna get a perfect one.
Click to expand...
Click to collapse
Just curious, what store did you buy this from? Wouldn't they say "NO" after a certain number of exchanges?
tom289 said:
Just curious, what store did you buy this from? Wouldn't they say "NO" after a certain number of exchanges?
Click to expand...
Click to collapse
They should ... No one can be 4 times unlucky.
Sent from my One using Tapatalk 2
I've been there with other tablets... Open it up at the customer service desk before leaving the store. Fortunately, I got a good N7 on the first try.
tom289 said:
Just curious, what store did you buy this from? Wouldn't they say "NO" after a certain number of exchanges?
Click to expand...
Click to collapse
Gamestop, and It was the manager.
kirdroid said:
They should ... No one can be 4 times unlucky.
Sent from my One using Tapatalk 2
Click to expand...
Click to collapse
With the ****ty QC on Asus' part. Yeah. you can.
Isn't the display bonded to the glass now? I know I've had dust get under the screen of other phones/tablets in the past but that shouldn't be an issue with the new N7 unless it was there at the factory.
first post here...
.
got my 1st this morning, turned it on RIGHT away saw red pixel...
god damn i thought... here we go... went back to gamespot (Great customer support @ bellevue sq mall) and they exchanged it...
I used the second one all day but i just ran a dead pixel test and what do you know, I found a second one on this one too...
I think I'm going to wait until google gets their **** together, I am sick of wasting my time driving back and forth between stores and feeling like an ass infront of these people returning this device showing them the dead pixel...
/rant
I've gone through 3 nexus 7 tablets. best buy refunded me, so that's good. went to gamestop since none were at best buy. 2 defected ones (dead pixel...black dot in screen). so now i am waiting on the second batch of units from gamestop before exchanging again
so reading that you exchanged 4 times gives me hope! lol
---------- Post added at 11:33 PM ---------- Previous post was at 11:24 PM ----------
laxinchili said:
first post here...
.
got my 1st this morning, turned it on RIGHT away saw red pixel...
god damn i thought... here we go... went back to gamespot (Great customer support @ bellevue sq mall) and they exchanged it...
I used the second one all day but i just ran a dead pixel test and what do you know, I found a second one on this one too...
I think I'm going to wait until google gets their **** together, I am sick of wasting my time driving back and forth between stores and feeling like an ass infront of these people returning this device showing them the dead pixel...
/rant
Click to expand...
Click to collapse
I feel dumb just showing the problem to them. I wonder what they think of me...
But I just force myself to think that it isn't the store's fault, but Google. and not to care if they think I'm crazy
Yeah I was surprised when I got a good one on my first try, too.
Its hard to get a perfect screen on a high res display like this one. I hope you find a good display and share the awesomeness with us
Sent from my Nexus 7
AdamLechowicz said:
Yeah I was surprised when I got a good one on my first try, too.
Its hard to get a perfect screen on a high res display like this one. I hope you find a good display and share the awesomeness with us
Sent from my Nexus 7
Click to expand...
Click to collapse
going back to gamestop... 3rd trip now... lord help me...
Asus has terrible quality control.
I bought an expensive motherboard that they say is tested to be sure 100% working, and they even offer a 5 year warranty on. When I got it, one of the PCI ports was dead.
Sure is tested 100%
Got mine this AM at Best Buy. Told the guy at the pickup counter I wanted to take it out and turn it on first and why. He didn't mind. Mine's puuuurrrfect!
I just got back from exchanging my first 16gb. Had a big dust chunk under the glass up in the top left corner.
Felt silly explaining that I couldn't unsee it, and I really just didn't want it to get worse since it was obviously sealed badly. Best Buy swapped it out for me no problem, but did investigate before doing the exchange.
I also complained about the crackly speakers, but it looks like my new unit has pretty much the same symptom. I guess the audio engineer who posted here was right about the amp just dropping bits to control volume instead of actually applying analog gain. :/ Maybe there will be a software fix down the line. (My NS4G had an app with a ton of tweaks to the chip including changing audio pathways etc...)
Turns out my new unit has a hot pixel. It's just one though... I'll probably do a warranty exchange with Asus in a month after some new batches have been made. I don't want to keep gambling right now.
she ajuchst
I went to game stop at bellevue sq in WA for the second time.. great customer support once again
manager did come out and investigate... but I told him about all the issues it's been having and he understood...
it's not about telling them that once you see you can't unsee, etc... it's about telling them you are not settling for a defective unit
asus needs to figure it out...
edit: lol put catpcha in title by accident