send phone back to google... RMA - Nexus 4 Q&A, Help & Troubleshooting

Can anyone point me to a OSX guide to put the phone back to stock? I made a nandroid backup but am not sure how to get stock recovery and relock bootloader properly so that they don't know I messed around with it. thanks in advance.

Get your hands on a PC for about an hour and use this:
http://forum.xda-developers.com/showthread.php?t=2015469
I know it's annoying and as a fellow Mac user I wish there was a good toolkit like the above that worked in OSX but right now there really isn't (as far as I know).
Wug's toolkit is awesome. I used it to unroot/re-lock my first N4 before sending it back when my RMA unit came. The process is so easy and straightforward with that kit that it would be worth borrowing someone's PC for 30 minutes or so to use it.

If I root it on my Linux I'll still be straight putting files on from my mac right ?
Sent from my Nexus 4 using xda app-developers app

icecicle said:
If I root it on my Linux I'll still be straight putting files on from my mac right ?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Don't try to hijack other people's threads.

Don't be a hero
Sent from my Nexus 4 using xda app-developers app

icecicle said:
Don't be a hero
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
just download the SDK or mac platform-tools then unpack the google stock image to that directory and run the script google supplies.
phone will be wiped and flashed with latest software ready to be returned; its the easiest way rather than flashing each element individually.

noobdeagle said:
just download the SDK or mac platform-tools then unpack the google stock image to that directory and run the script google supplies.
phone will be wiped and flashed with latest software ready to be returned; its the easiest way rather than flashing each element individually.
Click to expand...
Click to collapse
Exactly this. How come people don't get their backup routine sorted before blindly jumping into rooting? I still baffles me to this day...

You don't really need to on Nexus devices, you just grab the factory image from Google and reflash it.

Awesome. Thank you all for the responses.

Related

One click root

So I can't root my nexus s I don't know why I have had all the great androids since day one but this baby wont budge. Will any of those one.click apps work never tried one?
Sent from my Nexus S using XDA App
dskyers said:
So I can't root my nexus s I don't know why I have had all the great androids since day one but this baby wont budge. Will any of those one.click apps work never tried one?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
There's no one click method I know of for the Nexus S.
What do you mean you can't root & it won't budge? This phone is about as easy they come (without some one click app): http://forum.xda-developers.com/showthread.php?t=931865
Install the android sdk on your computer.
Put the su.zip file on your sdcard partition of the phone.
Put the phone in fastboot mode.
Fastboot flash the recovery.
Select recovery.
Select install zip from sdcard.
Flash it.
Reboot.
You're done.
If your computer doesn't recognize the phone while it's in the bootloader, you gotta install the google Nexus S drivers or the one from PDAnet. That was where I got stuck at 1st when I tried rooting. Fastboot couldn't find my phone because I had the generic windows drivers.
Also if you have PDANet on, turn it off before putting your phone in fastboot mode.
Actually there is a one click method...brb with it
http://www.theandroidsoul.com/easy-one-click-root-for-nexus-s-full-guide/
Or search superboot nexus s
Here on xda
Either will work PC or mac.
Sent from my Nexus S using XDA App
vapor311 said:
Actually there is a one click method...brb with it
http://www.theandroidsoul.com/easy-one-click-root-for-nexus-s-full-guide/
Or search superboot nexus s
Here on xda
Either will work PC or mac.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Interesting. So the steps on the referenced one-click method you posted are:
1) put your phone in fastboot
2) do the fastboot oem unlock command manually.
3) run a batch file that contains two lines (fastboot-windows.exe flash boot boot.superboot.img & fastboot-windows.exe reboot).
I guess that's easier than putting your phone in fastboot directly and typing in a command to flash clockwork, then selecting a zip file to install from clockwork, but not much.
The drawbacks here are of course that it's superboot, and that it requires you to unlock the bootloader. I guess it's useful if you're really noob, but it only saves you typing one command.
The noob part is very true. However I prefer my bootloader unlocked anyhow.
Sent from my Nexus S using XDA App
vapor311 said:
The noob part is very true. However I prefer my bootloader unlocked anyhow.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Why do you prefer it unlocked?
I like the unlocked lock! No seriously custom roms etc.
Sent from my Nexus S using XDA App
main reason i think there is no one click root is because its so simple to do on this phone
vapor311 said:
I like the unlocked lock! No seriously custom roms etc.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
You do not need an unlocked bootloader (currently) to use custom roms, or to root, or to flash clockwork recovery, etc...
On day one that wasn't a known entity.
Sent from my Nexus S using XDA App
vapor311 said:
On day one that wasn't a known entity.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Of course, but since you contradicted my statement earlier that one disadvantage to the posted method here was that it had you unlock the bootloader by replying that you like having yours unlocked, I was trying to pin down if there was an advantage to unlocking the bootloader that had been discovered that I hadn't heard yet.
There's indication on git for our phone that the next update includes a change to the bootloader being able to use the fastboot boot command while locked. Unknown what that will actually do in terms of just fastboot flashing clockwork to apply root and custom roms.
I c wut u did there. I'm not sure how the update is going to affect things ATM. I keep it unlocked for "in case sh*t" happens. Never know what an update will bring in changes to rom management.
Sent from my Nexus S using XDA App

How to manually push factory image to nexus 7? Help.

So here is my dilemma. I was having problems with my Google apps for whatever reason. Manually updated to 4.2 and still has the same problems. Did a factory reset and the problems went away. Decided I wanted to get rid of root and relock the bootloader since I'm going to give her thus one because I'm upgrading to the 32GB model. Wanted to get rid of the superuser icon in the app drawer mainly. I went to googles site and downloaded the factory images for 4.2. Used it in conjunction with the nexus 7 toolkit. Long story short for whatever reason the process didn't complete. Pretty sure I don't have a factory image at all at this point. I tried to use the nexus 7 toolkit but of course now it won't see my device. My tablet is still unlocked. I'm assuming I'm going to have to manually push the image to the phone. If any body can start me off in the right direction it will be greatly appreciated. Especially if someone were able to provide links to the info I may need. In the mean time I'm looking around on Google. Haven't found anything concrete yet. As a side note if anyone could tell me how to actually turn off the tablet do I can preserve the battery it would be appreciated. I can only get it to show fast boot mode or the Google screen. Can't power down.
Sent from my SCH-I535 using Tapatalk 2
Nexus 7 toolkit?
Fastboot mode?
That's all you need.
Sent from my GT-I9300 using xda premium
Alejandrissimo said:
Nexus 7 toolkit?
Fastboot mode?
That's all you need.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Dunno... after trying to update yesterday, twrp, cwm, stock wasn't having it, had to put stock boot loader back on, everything wiped, not a problem....nandroid backup....toolkit shows it working but nothing, toolkit said everything was there....only unlock and root worked, everything else was borked.
And I had to use Windows for the tool kit. Doh.
Toolkit has been a bane for me, finally got 4.2 using root keeper.
Off-topic.... maybe.
Lesson learnt... definitely.
Motorola Atrix (AOKP JB)
Nexus 7 (Stock+ Root)
Desire HD ~ overheating rebooting.
N900 ~ usb broken off.
Alejandrissimo said:
Nexus 7 toolkit?
Fastboot mode?
That's all you need.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Can't use the toolkit bcuz it doesn't see my device. Can't enable USB debugging. Unless there is a way around that?
Sent from my SCH-I535 using Tapatalk 2

Superwipe script wiped everything. HELP

Ok. I used a super wipe script. Now my device has nothing but the boot loader and twrp is still installed. I was on the new ota 4.2.2. I also have 4.18 boot loader. I have no os and all of my backups are gone so I can't restore anything. How can I install this from a computer and push it to my device? I really need help. I'm not brand new. But I've never been in this situation. Thanks to anyone who can help make my device operable again.
Sent from my EVO using xda app-developers app
If TWRP is installed and you can boot in TWRP, try to mount the usb and copy the backup to the device. I'm not sure, but you could use adb push in the recovery, too
Otherwise just boot into bootloader, flash the stock rom, boot, root, copy the backup on the sdcard, flash TWRP, restore it
Sent from my SK17i running Android 4.1.2
mihahn said:
If TWRP is installed and you can boot in TWRP, try to mount the usb and copy the backup to the device. I'm not sure, but you could use adb push in the recovery, too
Otherwise just boot into bootloader, flash the stock rom, boot, root, copy the backup on the sdcard, flash TWRP, restore it
Sent from my SK17i running Android 4.1.2
Click to expand...
Click to collapse
The problem is I don't have the backup saved to a computer. It was only on the device. Now it's gone. And I don't understand what you mean by booting into bootloader and flashing the stock Rom. I'm so lost. Please continue to try to help me through this. Thank you
Sent from my EVO using xda app-developers app
Follow this guide. It will get you back to stock.
treIII said:
The problem is I don't have the backup saved to a computer. It was only on the device. Now it's gone. And I don't understand what you mean by booting into bootloader and flashing the stock Rom. I'm so lost. Please continue to try to help me through this. Thank you
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
I thought you had a backup on your PC, if not you will loose all your data
Do it like the guy above said, or just download the stock image (for your device) from here, extract everything and just run the flash-all.bat (if you are on windows). This will flash the stock rom so you should be able to boot your device again
mihahn said:
I thought you had a backup on your PC, if not you will loose all your data
Do it like the guy above said, or just download the stock image (for your device) from here, extract everything and just run the flash-all.bat (if you are on windows). This will flash the stock rom so you should be able to boot your device again
Click to expand...
Click to collapse
It seems like for me downloading the stock image and running the flash all bat would be the best solution for my level of experience. I just don't know what you mean by running the flash all bat. Do I need sdk or something to do that? I need the most simple solution possible with my level of experience. But thanks a million.
Sent from my EVO using xda app-developers app
treIII said:
It seems like for me downloading the stock image and running the flash all bat would be the best solution for my level of experience. I just don't know what you mean by running the flash all bat. Do I need sdk or something to do that? I need the most simple solution possible with my level of experience. But thanks a million.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
No need to install anything! Just download the package for your device and extract it. Now open the archive and there is a file called flash-all.bat.
Now you hold power and volume down on your nexus 7 to get into fasboot mode (the bootloader). If you are there, plug the nexus via usb in your pc.
Now just double click the flash-all.bat and it will flash the stock rom
If this won't work, because windows can't detect the device, download the Nexus 7 Toolkit, install it and open it. There's an option to install the drivers
Sent from my Nexus 7 running Android 4.2.2
mihahn said:
No need to install anything! Just download the package for your device and extract it. Now open the archive and there is a file called flash-all.bat.
Now you hold power and volume down on your nexus 7 to get into fasboot mode (the bootloader). If you are there, plug the nexus via usb in your pc.
Now just double click the flash-all.bat and it will flash the stock rom
If this won't work, because windows can't detect the device, download the Nexus 7 Toolkit, install it and open it. There's an option to install the drivers
Sent from my Nexus 7 running Android 4.2.2
Click to expand...
Click to collapse
Thanks. I'll be doing this later. I'll let you know what happens. Will it put more on the 4.2.1 or 4.2.2? I really screwed up and didn't understand the op.
Sent from my EVO using xda app-developers app
mihahn said:
No need to install anything! Just download the package for your device and extract it. Now open the archive and there is a file called flash-all.bat.
Now you hold power and volume down on your nexus 7 to get into fasboot mode (the bootloader). If you are there, plug the nexus via usb in your pc.
Now just double click the flash-all.bat and it will flash the stock rom
If this won't work, because windows can't detect the device, download the Nexus 7 Toolkit, install it and open it. There's an option to install the drivers
Sent from my Nexus 7 running Android 4.2.2
Click to expand...
Click to collapse
Ok. Can you post a link for the package for my device? Its a WiFi nexus 7. I can't find the toolkit. I'm so lost. I'm laughing at myself. You have to admit. It's funny when someone does something this stupid.
Sent from my EVO using xda app-developers app
treIII said:
Ok. Can you post a link for the package for my device? Its a WiFi nexus 7. I can't find the toolkit. I'm so lost. I'm laughing at myself. You have to admit. It's funny when someone does something this stupid.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
See the link I posted earlier, there you can find the 4.2.2 image for the nexus 7 wifi only (grouper/nakasi)
I'm on phone right now so I can't post the link, just search for nexus 7 toolkit on Google, or see the general/development section. It should be pinned there
Sent from my SK17i running Android 4.1.2
mihahn said:
No need to install anything! Just download the package for your device and extract it. Now open the archive and there is a file called flash-all.bat.
Now you hold power and volume down on your nexus 7 to get into fasboot mode (the bootloader). If you are there, plug the nexus via usb in your pc.
Now just double click the flash-all.bat and it will flash the stock rom
If this won't work, because windows can't detect the device, download the Nexus 7 Toolkit, install it and open it. There's an option to install the drivers
Sent from my Nexus 7 running Android 4.2.2
Click to expand...
Click to collapse
Where should I put this package? And will flash all.bat do everything for me?
Leonhan said:
Where should I put this package? And will flash all.bat do everything for me?
Click to expand...
Click to collapse
Just download it and extract it. Then you go in the extracted folder and you can see some files and the flash-all.bat. This will do everything for you. No need to place the package anywhere, just do it like I said and it should work. Try it
Sent from my SK17i running Android 4.1.2
I'd like to say thank you for everyone he contributed for helping me do this. I followed the directions using the Nexus 7 toolkit and everything went well. I installed jelly bean 4.2 .1 and now I will use voodoo OT a route keeper in order to accept the update to 4.2 .2
Sent from my EVO using xda app-developers app
treIII said:
I'd like to say thank you for everyone he contributed for helping me do this. I followed the directions using the Nexus 7 toolkit and everything went well. I installed jelly bean 4.2 .1 and now I will use voodoo OT a route keeper in order to accept the update to 4.2 .2
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Great to hear it works again. Btw there's a button for that
Sent from my SK17i running Android 4.1.2
mihahn said:
Great to hear it works again. Btw there's a button for that
Sent from my SK17i running Android 4.1.2
Click to expand...
Click to collapse
I'm aware.
Sent from my EVO using xda app-developers app

Accidentally formatted nexus 4

I have accidently formatted y nexus 4. Now there is no os in the device. how can i install os in my device now . Please assists what to do? I just have clockworkmod recovery v6.0.1.9 installed. I have tried to download and install the factory iamge from nexus 4 toolkit but it didnt work for me. Cause the tool kit could not download the factory image and install in my device.
if you can go to fastboot, then do it manually if you want: http://forum.xda-developers.com/showthread.php?t=2010312
Download the occam here https://developers.google.com/android/nexus/images (remember to choose the right model).
Then use the downloaded file for tools such as Nexus Root Toolkit.
opticaldh said:
if you can go to fastboot, then do it manually if you want: http://forum.xda-developers.com/showthread.php?t=2010312
Download the occam here https://developers.google.com/android/nexus/images (remember to choose the right model).
Then use the downloaded file for tools such as Nexus Root Toolkit.
Click to expand...
Click to collapse
Thanks for the quick response. Yes i can go into the fast boot. And my bootloader is unlocked for your information. But what to do next from the fast boot? Please assists me step up step if you dont mind. I have downloaded the os and put in the push files to device folder in the nexus 4 toolkit and tried to pushed it to my device but it didnt work. Total knoob here . Please assist.
I have nothing in my device. Its totally emty.
jake220 said:
Thanks for the quick response. Yes i can go into the fast boot. And my bootloader is unlocked for your information. But what to do next from the fast boot? Please assists me step up step if you dont mind. I have downloaded the os and put in the push files to device folder in the nexus 4 toolkit and tried to pushed it to my device but it didnt work. Total knoob here . Please assist.
I have nothing in my device. Its totally emty.
Click to expand...
Click to collapse
For the manual, Follow the instruction, step by step http://forum.xda-developers.com/showthread.php?t=2010312
For the toolkit, you dont have to push it to your phone, leave it in your computer, go to fastboot then use the Restock function in the toolkit to restock your phone.
If you didn't download the stock image by the toolkit, it will ask you to download the image, just choose an option that allows you to pick the img from your computer.
jake220 said:
Thanks for the quick response. Yes i can go into the fast boot. And my bootloader is unlocked for your information. But what to do next from the fast boot? Please assists me step up step if you dont mind. I have downloaded the os and put in the push files to device folder in the nexus 4 toolkit and tried to pushed it to my device but it didnt work. Total knoob here . Please assist.
I have nothing in my device. Its totally emty.
Click to expand...
Click to collapse
If you download one of the images from the link inside it will be a batch file (flash-all.bat) you can just double click that and it will do everything for you.
U didn't format your Device. You prob screwed up your partitions or folders that contained system files. I would recommend what the other guy said.
Sent from my Nexus 4 using xda premium
I really appreciate all the helps.Everything went well. But got stuck on the X animation. Os is not loading . I waited more than 20 mins.
Turn your phone off, then go to bootloader, choose the option to go to Recovery Mode. You'll see the android dude lying with a red triangle. Press power or power+up+down or some combinations like that, I dont really remember, to enter the Options of Recovery mode. Wipe cache and do a factory data reset. Reboot.
How on terra do you even managed to "accidentally" format your phone?
Everything good now. Got my nexus up and running again.
I'm more surprised on why people don't read up on everything BEFORE rooting the phone in the first place? Surely it's common sense to know how to recover the phone should something go wrong?...
EddyOS said:
I'm more surprised on why people don't read up on everything BEFORE rooting the phone in the first place? Surely it's common sense to know how to recover the phone should something go wrong?...
Click to expand...
Click to collapse
XDA has went mainstream. Common sense is not practiced by the majority of the people here now.
Sent from my Nexus 4 using xda premium
Sully6789 said:
XDA has went mainstream. Common sense is not practiced by the majority of the people here now.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Very true...
Sully6789 said:
XDA has went mainstream. Common sense is not practiced by the majority of the people here now.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
We used to burn newbies for asking how to preform simple tasks such as rooting because the instructions are always in the stickies, but if we do it now everyone will think we are mean. *shrug*
Sent from my Nexus 4 using Tapatalk 2
jake220 said:
Everything good now. Got my nexus up and running again.
Click to expand...
Click to collapse
What you did to work?
ramadhani84 said:
What you did to work?
Click to expand...
Click to collapse
Just restore a nandroid.
jd1639 said:
Just restore a nandroid.
Click to expand...
Click to collapse
Did it several times and still with same problem...
Installed CWM Recovery, wiped cache partition, wiped data/factory reset and still with same problem...
Now it stucks in "Google" text... doesn't even show the "X" animation...
jake220 said:
Everything good now. Got my nexus up and running again.
Click to expand...
Click to collapse
Hi sorry to bother but how were you able to get your nexus up and running? I am having the same issue. Thank you in advance
EddyOS said:
I'm more surprised on why people don't read up on everything BEFORE rooting the phone in the first place? Surely it's common sense to know how to recover the phone should something go wrong?...
Click to expand...
Click to collapse
Common sense used to be practised by all the nexus community. Yet nowadays noobs are everywhere.
There's nothing wrong with being a noob but senseless noobs ?
Sent from my Nexus 4 using Tapatalk
EddyOS said:
Very true...
Click to expand...
Click to collapse
2many android devices with bloatware coming out what makes it, 70% shame on Samsung(they releases lots and lots of low end devices per country)
os, i know i registred in june of this year, but i use xda since 2011

Bricked nexus 10? Help mee

Okay So I unlocked bootloader via NRT..
So after unlocking I got into recovery and earsed the data(as mentioned in the instructions)..
Now basically the tablet doesn't boot up to home.
First. Dont use toolkits. No disrespect to the dev but it is way better to do it manually.
Second which recovery did you use?
Third what exactly did you wipe?
Sent from my Galaxy Nexus using XDA Premium HD app
mrgnex said:
First. Dont use toolkits. No disrespect to the dev but it is way better to do it manually.
Second which recovery did you use?
Third what exactly did you wipe?
Sent from my Galaxy Nexus using XDA Premium HD app
Click to expand...
Click to collapse
I wiped everything..
There is no OS in my tablet now.. :/
theserpent said:
Okay So I unlocked bootloader via NRT..
So after unlocking I got into recovery and earsed the data(as mentioned in the instructions)..
Now basically the tablet doesn't boot up to home.
Click to expand...
Click to collapse
You can re install the rom by going to https://developers.google.com/android/nexus/images#mantaraykot49h and picking the image you need.
Just hold the power button and the both volume buttons down at the same time to get into the fastboot mode before you run the image restore
program. I hope this helps. Good Luck
Make sure you go down to the Factory Images "mantaray" for Nexus 10.
braider said:
You can re install the rom by going to https://developers.google.com/android/nexus/images#mantaraykot49h and picking the image you need.
Just hold the power button and the both volume buttons down at the same time to get into the fastboot mode before you run the image restore
program. I hope this helps. Good Luck
Make sure you go down to the Factory Images "mantaray" for Nexus 10.
Click to expand...
Click to collapse
I'm sorry im a complete noob in all this..
Sorry to trouble you,but how do I
run the image restore
program
Click to expand...
Click to collapse
You download the file from Google and unzip the *.tgz into a folder on the computer, then you run the flash-all.bat from the folder you unzipped the file in.
Sent from my Nexus 10 using xda app-developers app
Good advice but for a noob needs a bit more about being in command line with the adb and fastboot commands in path. I use Linux desktop. I bricked a n7 last week due to a dodgy connector socket/cable during a flash and had to type the flash-all script commands myself a few times til it worked.
Sent from my Nexus 4 using Tapatalk
braider said:
You download the file from Google and unzip the *.tgz into a folder on the computer, then you run the flash-all.bat from the folder you unzipped the file in.
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
Okay,Did that But sending system is not completing at all,I waited for like 2-3 hours No USE :/
theserpent said:
Okay,Did that But sending system is not completing at all,I waited for like 2-3 hours No USE :/
Click to expand...
Click to collapse
On my bricked N7 I pulled cable reinserted and retried. Keep retrying each command in the script. Worked eventually for me.
nigelhealy said:
On my bricked N7 I pulled cable reinserted and retried. Keep retrying each command in the script. Worked eventually for me.
Click to expand...
Click to collapse
Will give it a few last trys.
Last option,I'll send my nexus 10 with my uncle back to USA.
Will they charge to fix it?
Hi,
You may want to seek for the guide in the Nexus 10 Q&A regarding flashing stock again.
Can you please go a little further in details about how "bricked" it actually is? What exactly happened? There seem to be missing some important info regarding your issue.
Please be a little more descriptive and maybe I can help you .
~Lord
"All I Ever Needed Was A Little Piece of Hope" - World of Fantasy (Helloween)
Sent from my monstrous Xperia Z1
Thanks for all the help guys,The tablet booted
i'm ok
the same problem, but perfect, i see the reply, and my device is ok new!:good::good:

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