Database Users

[Q] Viber mic on Karbonn Titanium S5

Hi my voice is not heard in this phone Karbonn Titanium S5 when I use viber, but can be heard when I use Skype or use normal GSM calls.

nixsix6 said:
Hi my voice is not heard in this phone Karbonn Titanium S5 when I use viber, but can be heard when I use Skype or use normal GSM calls.
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Click to collapse
Am facing the same problem buddy. The phone is amazing but as Viber and Fring are not working on this phone, am thinking to re-sell this phone and buy a Samsung phone. If anyone can get a solution for this issue, it would be great.

storadm250 said:
Am facing the same problem buddy. The phone is amazing but as Viber and Fring are not working on this phone, am thinking to re-sell this phone and buy a Samsung phone. If anyone can get a solution for this issue, it would be great.
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Click to collapse
I think there must be some solution to this. Hope this forum helps.

Hi, this is Viber's rep.
Do you guys use stock or custom ROM?
In addition, please check: http://bit.ly/xMDuVw for possible solutions.
Thanks!

Its a stock ROM (i.e. its come with the phone) , Android 4.1.2

Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://helpme.viber.com/Knowledgeba...roid-supported-with-viber-system-requirements
We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.

Would rooting and using CyanogenMod help?

We (Viber) cannot officially recommend this.
In some devices, Viber cannot "handle" the microphone (since we don't fully support that device), causing Viber not to recognize the phone's microphone properly. That is probably the reason that Viber cannot transmit your sound to the other side. We discussed this issue in detail with our users in this thread on XDA Forums: http://forum.xda-developers.com/showthread.php?p=25865775#post25865775
Please note that in that thread, a workaround was suggested *by a user* (and not officially by us) that seemed to have solved the problem for Galaxy S+S2 users.

[Q] Viber Problem...

When somebody call me or send message to me from Viber my phone screen doesn't show.
Not ringtone and notification in lock screen mode.
I see after open screen, but missed call...
???
LG G2 D802 International version Stock Rom
I don't use Task Killer app.

Hi,
I'm David from Viber. I'm here to help
It could be that the network you are connected to is blocking Viber's traffic.
1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785
(if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)

Viber Team said:
Hi,
I'm David from Viber. I'm here to help
It could be that the network you are connected to is blocking Viber's traffic.
1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785
(if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)
Click to expand...
Click to collapse
I did uninstalling and reinstalling; old version, viberDroid-3.1.1.15-support-debug version and new version. Not different.
Problem Video:
https://dl.dropboxusercontent.com/u/78548207/20131107_210224.mp4 (45 MB - 1 m. 46 sec.)
30 min. later
No Problem Video:
https://dl.dropboxusercontent.com/u/78548207/20131107_212928.mp4 (12,6 MB - 29 sec.)
P.S.: Viber for Windows and LG G2 D802 same Viber Account, and (iPad, Windows, G2) Wi-Fi Connection.

Thank you for the details.
we would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1
When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum". With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance

viber
Three is a problem with viber call on LG G2 ..it always says : viber stopped working (( on viber call onl))

Hi,
Firstly, please check that your 3G, 4G and/or Wi-Fi internet connection is strong and stable.
Secondly, you can try restarting your phone and try to place a Viber call again.
If you continue experiencing issues after checking the steps above, you can uninstall/reinstall Viber. Please note that this will delete your call and message history. For instructions on how to back up your messages before uninstallation, please read here:
http://support.viber.com/customer/p...e-a-backup-file-of-your-messages#.U0U6ePmSyCk
HTML:
newvgac12 said:
Three is a problem with viber call on LG G2 ..it always says : viber stopped working (( on viber call onl))
Click to expand...
Click to collapse

Hi, I'm writing to you to address a problem I have been having for a while now. When I speak on the phone and the speaker is off, the other person hears themself echo. It works fine when the speaker is on but when the speaker is on everyone hears your conversation.
and,
My friend has the same phone (LG G2 D802) as me and we were speaking on Viber and again without the speaker on it was echoing for the both of us. When we both turned on our speakers it started making a static like sound. Oddly enough when we turned off the speaker both the static sound and the echoing stopped. It was weird but i dont want to have to turn the speaker on off everytime and even when i do it doesnt work everytime.
My Device: LG G2 D802 (Android 4.4.2)

A support agent will need to get some more information from you so that we can investigate further. Please open a support ticket here: http://bit.ly/1aOwGy2
Pulstar35 said:
Hi, I'm writing to you to address a problem I have been having for a while now. When I speak on the phone and the speaker is off, the other person hears themself echo. It works fine when the speaker is on but when the speaker is on everyone hears your conversation.
and,
My friend has the same phone (LG G2 D802) as me and we were speaking on Viber and again without the speaker on it was echoing for the both of us. When we both turned on our speakers it started making a static like sound. Oddly enough when we turned off the speaker both the static sound and the echoing stopped. It was weird but i dont want to have to turn the speaker on off everytime and even when i do it doesnt work everytime.
My Device: LG G2 D802 (Android 4.4.2)
Click to expand...
Click to collapse

Viber Team said:
Hi,
Firstly, please check that your 3G, 4G and/or Wi-Fi internet connection is strong and stable.
Secondly, you can try restarting your phone and try to place a Viber call again.
If you continue experiencing issues after checking the steps above, you can uninstall/reinstall Viber. Please note that this will delete your call and message history. For instructions on how to back up your messages before uninstallation, please read here:
http://support.viber.com/customer/p...e-a-backup-file-of-your-messages#.U0U6ePmSyCk
HTML:
Click to expand...
Click to collapse
found the root of problem ... LG G2 v20D rom is the problem .it has problem with all voice call apps .like -line .. viber .. skype .. etc.

Have you tried groove ip? I got it working great
Sent from my LG-LS980 using XDA Free mobile app

Viber problem. Disconnected. Messages and calls are unavailable

I'm having a problem with viber which started a few days ago. Whenever i try to message someone it says 'Disconnected. Messages and calls are unavailable'. Meanwhile my wifi is working perfectly well with other apps. Is this problem known to viber?

Hi there, pls provide me with the following details:
1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?
Awaiting your reply. Thanks for your help!

Viber Team said:
Hi there, pls provide me with the following details:
1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?
Awaiting your reply. Thanks for your help!
Click to expand...
Click to collapse
Hi,
1. I'm from the Sultanate of Oman and on the Nawras network.
2. The problem started only a few days ago but I've been using it on my Galaxy S4 LTE KitKat 4.4.2 for several weeks without any problems
3. My phone has been rooted for several months now.
4. I had recently installed Samsung Chaton.
Thanx.

Hi,
It seems that there is some kind of block on Viber in your region. We are currently investigating the situation in Oman and will post any new updates on our support page: http://support.viber.com/
okizen said:
Hi,
1. I'm from the Sultanate of Oman and on the Nawras network.
2. The problem started only a few days ago but I've been using it on my Galaxy S4 LTE KitKat 4.4.2 for several weeks without any problems
3. My phone has been rooted for several months now.
4. I had recently installed Samsung Chaton.
Thanx.
Click to expand...
Click to collapse

Me too...!
I am from Sweden and I have used Viber for a long time, all over the world (not that I think that matters now, but it always worked on my phone).
But since today (April 1st 2014) I get the same ominous message stating "Disconnected. Messages and calls are unavailable"
Yet I can still update my contacts, update my profile and download new stickers... But I cannot talk to my friends, which at the moment is extremely important -and we would all hate to have to resort to Skype (or any other app for that matter).
I went in on Play Store and I saw there was an update, but no change for the connectivity after installing it.
I sometimes use my 3G connection, but mostly I use my home WiFi -which is what I am on right now, so there's no problems with connection at all (seeing as how ALL my other apps still work and connect).
Also, when trying to email a backup I am not allowed to choose ANY app that could successfully perform this task -no browsers at all, just other messaging apps like whatsapp, secure chat, bbm etc.
Not that I know why there's even a choice for backing up msg history if I can't restore it...? "Here you are, sir... This is the backup of everything you hold dear in this place -BUT YOU MAY NEVER BE ABLE TO VIEW OR ENJOY IT AGAIN!!! (except for -maybe- when you login to your email)"
So... What's the deal, will I (and all my friends) have to select another app, or is this a passing thing?
EDIT:
My friend in Switzerland confirms the same msg there... So I guess it's temporary

Viber Team said:
Hi there, pls provide me with the following details:
1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?
Awaiting your reply. Thanks for your help!
Click to expand...
Click to collapse
1. California
2. The issue began this morning, at 9:30
3. No changes on OS. I was just using it the night before i went to bed
4. No other applications installed. First time it happened and its been half day already

Hi!
We appreciate your loyalty! We're lucky to have such amazing users!
Viber should be back up and running!
As far as your backup goes, if you have an email app installed on your phone, Viber should default to that email app in order to complete the backup option. If you continue experiencing this issue, please let us know. Additionally, we are researching a future feature that will let you restore your message history.
dustylambo said:
I am from Sweden and I have used Viber for a long time, all over the world (not that I think that matters now, but it always worked on my phone).
But since today (April 1st 2014) I get the same ominous message stating "Disconnected. Messages and calls are unavailable"
Yet I can still update my contacts, update my profile and download new stickers... But I cannot talk to my friends, which at the moment is extremely important -and we would all hate to have to resort to Skype (or any other app for that matter).
I went in on Play Store and I saw there was an update, but no change for the connectivity after installing it.
I sometimes use my 3G connection, but mostly I use my home WiFi -which is what I am on right now, so there's no problems with connection at all (seeing as how ALL my other apps still work and connect).
Also, when trying to email a backup I am not allowed to choose ANY app that could successfully perform this task -no browsers at all, just other messaging apps like whatsapp, secure chat, bbm etc.
Not that I know why there's even a choice for backing up msg history if I can't restore it...? "Here you are, sir... This is the backup of everything you hold dear in this place -BUT YOU MAY NEVER BE ABLE TO VIEW OR ENJOY IT AGAIN!!! (except for -maybe- when you login to your email)"
So... What's the deal, will I (and all my friends) have to select another app, or is this a passing thing?
EDIT:
My friend in Switzerland confirms the same msg there... So I guess it's temporary
Click to expand...
Click to collapse

awesome!
Viber Team said:
Hi!
We appreciate your loyalty! We're lucky to have such amazing users!
Viber should be back up and running!
As far as your backup goes, if you have an email app installed on your phone, Viber should default to that email app in order to complete the backup option. If you continue experiencing this issue, please let us know. Additionally, we are researching a future feature that will let you restore your message history.
Click to expand...
Click to collapse
I guess we are equally lucky to have such dedicated people working on such a great app...
Sorry to have come off as such a douche, but when stuff won't work the way it was meant to I sometimes loose my s*** :silly:
Anyway, looks like it's working now, no problem.
Thank you so much for your quick response!

Viber problem on ipad
okizen said:
Hi,
1. I'm from the Sultanate of Oman and on the Nawras network.
2. The problem started only a few days ago but I've been using it on my Galaxy S4 LTE KitKat 4.4.2 for several weeks without any problems
3. My phone has been rooted for several months now.
4. I had recently installed Samsung Chaton.
Thanx.
Click to expand...
Click to collapse
Hi, I am from Macedonia and since yeasterday I am not able to use viber on my ipad. I keep receiving the same message: disconnected.messages and calls are unavailable.Could you please help?
Thanks

Viber Disconnected even with strong wifi
Viber Team said:
Hi there, pls provide me with the following details:
1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?
Awaiting your reply. Thanks for your help!
Click to expand...
Click to collapse
1. Singapore
2. Its been working since i bought the phone last year. I didnt change anything n suddenly it stopped working.
3. No
4. No

1. Iran (we need it desperately in this country)
2. about 10-14 hours ago it was working.No.No
3. No
4. No
Thanks for your (best) app
---
Update:
Thanks

same in Australia.
1. Australia
2. Almost 10 hours ago
3. no
4. no

viber problem
Viber Team said:
Hi there, pls provide me with the following details:
1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?
Awaiting your reply. Thanks for your help!
Click to expand...
Click to collapse
1. Croatia
2. Was working perfectly this morning then suddenly disconnected on both of my devices. No upgrades.
3. No
4. No
thanks

Hi there, pls provide me with the following details:
1. Serbia
2. I have used Viber for a long time, all over the world
But since today (June 16th 2014) I get the same ominous message stating "Disconnected. Messages and calls are unavailable
4. No
Thanks for your help!

please provide me with the following details
1. Moldova
2. Was working perfectly this evening and suddenly disconnected. No upgrades.
3. No
4. No
thank you
with best regards

zohrah said:
1. Singapore
2. Its been working since i bought the phone last year. I didnt change anything n suddenly it stopped working.
3. No
4. No
Click to expand...
Click to collapse
Serbia, happening for the past few days on my ICS Android, as well. I am also the only person I know who is unable to change the conversation background, ever since the first time I've used Viber! :crying: I have been using it for a few months, and did an update or two, but it worked fine after both of them, except for the background issue. And now this with the disconnect...

Viber Team said:
Hi there, pls provide me with the following details:
1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?
Awaiting your reply. Thanks for your help!
Click to expand...
Click to collapse
I am from Agleria
and i am having the same problem
it started today, i didn't do any changes lately
i tried to uninstal Viber then reinstal it
but still having the same problem help!

Dear Viber team,
How is the issue now? I'm having the same problem and expecting a support from you. I'm using Z10-003

viber disconnected messages and calls unavailable using lg gflex
hi,
please advise. ive been using viber ever since and a few days back until now i cannot connect anymore using wifi. but when connected data mobile work fine. im here in dubai uae, etisalat as isp in wifi then du if im in mobile. is this a problem with etisalat? note that we are using viber before and it was a few days back when it stops working with etisalat.
hope you can help me. thanks
b.r,
mary

1. Philippines
2. Started to be "Disconnected" 2 weeks ago when Im using viber thru wifi but then I use data, no problem. I thought its just a temporary technical difficulty but up to now its still "Disconnected"
3. No
4. No.

Can anyone enable volte feature in s4 gt-i9506

Developers i really need you help regarding volte
In india reliance jio(sim operator company) is giving free calls nd free data for 3 months(check on google about reliance jio for more information) but it has one problem that call will only go through voice over lte. Thus if you phone does not have volte so you cannot call from your phone. So i checked on inernet that volte can be enable by software update. Samsung gave software update to many phone like s7,s6,note6 etc but didnt updated s4 as they stop uodating this phone now. So now now only you all developers can help me. Plz tell me how to enable volte or is there any custom rom that has this support plz replt fast. Check on google for more information about volte.

Plz tell frnds

Yes ......but in i9505

Hey I asnwered to you multiple times. I am starting to think that you are too lazy to even google that thing. Google is full of answers to that. First try to search your problem by self, after when you can't find any solutions, then ask. Asking others to do your work for you is rude. Xda manual even says; search before you ask.
HERE IS JIO'S APP FOR IT:
https://play.google.com/store/apps/details?id=com.jio.join&referrer=utm_source%3Djiocom%26utm_medium%3Dwebsite%26utm_term%3Dapp-page-playstore%26utm_content%3D20160601%26utm_campaign%3Dlaunch finding this answer took me a single minute... and do not bother devs with this anymore. You can call 4g/lte calls with your phone anytime. Just learn how to use your phone. And please hit thanks, when people help you

same-xx said:
Hey I asnwered to you multiple times. I am starting to think that you are too lazy to even google that thing. Google is full of answers to that. First try to search your problem by self, after when you can't find any solutions, then ask. Asking others to do your work for you is rude. Xda manual even says; search before you ask.
HERE IS JIO'S APP FOR IT:
https://play.google.com/store/apps/details?id=com.jio.join&referrer=utm_source%3Djiocom%26utm_medium%3Dwebsite%26utm_term%3Dapp-page-playstore%26utm_content%3D20160601%26utm_campaign%3Dlaunch finding this answer took me a single minute... and do not bother devs with this anymore. You can call 4g/lte calls with your phone anytime. Just learn how to use your phone. And please hit thanks, when people help you
Click to expand...
Click to collapse
Bro listen i have this app this is called jio4gb voice which is given by jio to non volte customers. I forget to mention that i have this app. But this app is a severe headache. It consumes a huge amount of battery like you are continuously playing game. Also it lags nd heats alot the phone. And the majar problem is that this app continuously need data connection and that internet should be from jio4g and if i use wifi then this app will disconnect from server nd i cannot accept and make calls.That is why i need inbult function of this that will be in sim settings as then no data is needed for making and accepting calls. I will upload the screen shot as well of how it looks like in setting. External app is just waste. So in my view a new custom rom is the only way to enable as all the companies are giving new software update that supports volte but s4 is not getting new updates from samsung. So only you all developers can help

Bro, I asnwer to you just one more time: Rom developers can´t help you. That kind app dedinivolng is too big work. AND YOU CAN´T MAKE VOLTE CALLS WITHOUT 4G ON. THAT IS THE VOLTE FUNCTION. TRY TO UNDERSTAND THAT. ( VOLTE=VOICE OVER LTE). You can try ti install full s5 rom and see if there is the option. But still you have to keep 4G on!!!! But if you won´t use the Jio´s app that is stupid. you can put from your setting both wifi and 4g working at same time, so that they are on together all the time. Second option is call yo your servivise provider and ask them to give to you volte ip call settings and everything else from there. And now if you have anymore questions pm me!!! Do Not spam anymore. But first thing Call Your service prider ( jio) in this case. This is not so difficult. AND PRESS THE THANKS BUTTON, WHEN PEOPLE ARE HELPING YOU. That is least what you can do.

visheshuser said:
Yes ......but in i9505
Click to expand...
Click to collapse
which rom is this and it support volte??

May be I am very late. Try the following on i9505. I have been using it for a while now.
https://forum.xda-developers.com/ga...l-jio-easy-t3657679/post73432104#post73432104

[QUESTION] VOIP calls dropping when incoming call

Hi all,
I can imagine this is a general Android feature but since I use the OP5 I thought of asking here.
I noticed while using f.e. WhatsApp voice calls (over WiFi) that they drop when a network call is incoming.
Is there a way (rooted or not) to change that priority and keep the VoIP call alive and just show that someone is calling you normally ?
Thank you in advance

apologies for not responding with a fix for you - but there's definitely some issue with the latest build of oxygen OS and voip - in addition to call drops there are problems with voice/SIP/RTP itself. This is not just limited to whatsapp - but also Tango and skype.
Only real way to isolate the issue seems to be to reflash to older stock ROM and see if the problem persists. But is it worth it?