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Uk Vodafone customer can surf in Hsdpa but can't connect to G

Hi All,
As UK Vodafone CS were no help what so ever...I thought I would ask the experts.
I recently updated my phone via Sony Update software to
R3AA013
At home all seemed fine I created a new wap and connection and setup email etc and on the 'H' network all was fine.
Unfortunately at work I have a weak signal and only ever get G. Problem is now the phone seems to be unable to connect to this, just seems to cycle through attempts then gives up.
Is it best to reapply the firmware update and start again or are there any settings I can check first?
As I say in the HSDPA signal is seems to work fine...
Thanks in advance!
Paul.

Personally i have only got a 3G signal in Crystal Palace but no where else - i sometimes see H but that is always a very low signal and sometimes G with a high signal - dont know which is better - and yea im not to sure about G working either - G isnt 3G though 3G=3G but yea it would seem vodafone suck and their CS is more than awful and rubbish

comeradealexi said:
Personally i have only got a 3G signal in Crystal Palace but no where else - i sometimes see H but that is always a very low signal and sometimes G with a high signal - dont know which is better - and yea im not to sure about G working either - G isnt 3G though 3G=3G but yea it would seem vodafone suck and their CS is more than awful and rubbish
Click to expand...
Click to collapse
I very rarely see the 3G symbol too. I normally get H and G. I just walked out the office and the G went to H and I could get pages again. Does anyone know what is going on?

try next time u r at work going into "settings", "connections", "advanced", "select network" - and switch settings there from My ISP to WEB - then try connecting again.
I had the same problem for a while and this helped. However, occasionally I have to switch around when I m in an "H" signal area. Dont know why that is but I guess its not the only weird thing about this phone

Hi Amanox,
Thanks...I tried that work around, it shows the solid G and two dialled connections but when you try and access a page on IE or Opera... both say they can't locate remote server.
It's really frustrating.
Regards,
Paul.

When is shows GPRS (G), it may be that the Vodafone cell-sites (transmitter pylons) transmitter cards do not have the capacity to allow data over that frequency, whereas the 3G/3.5G (HSDPA) transmitter cards have ample bandwidth?
Just a sort of educated guess. Either that or something is screwed up in your account settings at Voda's end not allowing it.

I don't have this problem at all ...I get 3G or HSDPA most of the time in London -GPRS is the fall-back I think, when neither of the faster options is available.
What puzzled me, and I thought it might just have something to do with your issue, is that you mention manually setting up networks:-
"created a new wap and connection and setup email etc"
I do of course have tp set up Email, but have never had to set up wap or anything else ...when I've hard reset (upgrading ROMs etc -am now on R3A too) I have only ever had to enter my SIM / PIN code and that's it -I'm connected to 3G (or H or G depending on what's available)
Nothing set manually at all -other than email account (and WIFI/bluetooth connections)

My guess is that you have chosen the wrong APN. As I'm from Germany I do not know the correct setup for Internet access in the UK, but Vodafone Germany differs between WAP and WEB access as well. WAP access is really limited to a special bunch of sites, so maybe your problems are related to an incorrect setup of the APN.

Jcsxda, sorry to puzzle you. I created a Manual internet profile and a Wap connection profile as I can't edit the My Isp one the phone came configured with. I thought by creating it manually it might fix the problem. I used a Vodafone configuration guide for the SONY X1 so I must have the right APN's etc.
Foo you mentioned the APN might be wrong if that was true I would assume I would not see any connections. When I tap on connectivity info box I see a Voda INT (GPRS, 3G) and a contract WAP (GPRS, 3G) both with a timer counting up. I have set that programs that use the internet use the standard My ISP, then for programs that use a private network I have told it to use the manual connection which I setup using the UK Vodafone configuration guide.
Oh and I re-installed the firmware last night, but still have the same problem.

G, 3G and HSPDA are pretty much the same thing in terms of connecting. It's just the speeds they run at.
GPRS is around 56 kbit/s
3G (UMTS) is around 384 kbit/s
HSPDA on Vodafone UK is up to 7.2 mbit/s (although a lot of cells are at 3.6 and some are at 1.8)
Vodafone Greece have just released HSPA+ with speeds of 21.6 mbit/s.
In the UK most 3G cells have been upgraded to support HSPDA, so if your phone supports HSPDA (the X1) then you will find it rare to come across the 3G symbol.
I switch between using both the WAP and the INTERNET apns (images better on WAP, however more apps run on INTERNET), and switch between G and H through the house and never have a problem.
I would suggest making sure that the settings are 100% correct.
The INTERNET apn is the easiest as it doesn't need any proxy settings.
The apn is internet and the username and password are both web

artesea said:
G, 3G and HSPDA are pretty much the same thing in terms of connecting. It's just the speeds they run at.
GPRS is around 56 kbit/s
3G (UMTS) is around 384 kbit/s
HSPDA on Vodafone UK is up to 7.2 mbit/s (although a lot of cells are at 3.6 and some are at 1.8)
Vodafone Greece have just released HSPA+ with speeds of 21.6 mbit/s.
In the UK most 3G cells have been upgraded to support HSPDA, so if your phone supports HSPDA (the X1) then you will find it rare to come across the 3G symbol.
I switch between using both the WAP and the INTERNET apns (images better on WAP, however more apps run on INTERNET), and switch between G and H through the house and never have a problem.
I would suggest making sure that the settings are 100% correct.
The INTERNET apn is the easiest as it doesn't need any proxy settings.
The apn is internet and the username and password are both web
Click to expand...
Click to collapse
Hi Artesea,
Please correct me if I am wrong but if I had the APN's details wrong wouldn't I be unable to surf in H areas? Which I can. It's only when just the G is displayed I can't get any access. The manual connection I created I have not added anything other than.
internet
web
web
wap.vodafone.co.uk
wap
wap​
The crazy thing is it was all happy before I installed the firmware update..although the connection has always been weak I did get a connection at work.
Maybe I should just be happy I can still get phone calls and spend less time looking at my email...

The wap apn sometimes need (and therefore it is advisable to have) some extra proxy details.
You should have ticked "This network connects to the Internet" and "This network uses a proxy server to connect to the Internet" with "212.183.137.12" as the Proxy server.

unlocked on at&t no 3g

I tried to get the $15 (200 meg) data package to work, but there is no signal showing up on the phone. anyone got any ideas?

Yeah. I have really good idea....... at&t sucks
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They use different freqs for the different companies 3g in the states, at&t uses the "standard" freqs and tmob uses its own due to fcc regs. They may also use different flavors of 3g also(ie UMTS, HSPDA, wcdma) the acronyms are endless...
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jeffbichel said:
I tried to get the $15 (200 meg) data package to work, but there is no signal showing up on the phone. anyone got any ideas?
Click to expand...
Click to collapse
Any ATT data plan should work, but only with ATT's 2G service*.
there are a few things I could think of that could be causing your problem which are separated by phone or network problems (these are all assuming your phone is searching for signal and isn't giving you any obvious errors about the sim):
PHONE PROBLEMS
1. Your MT slide is locked to WCDMA only, which won't work on ATT (see explanation below*).
2. Your unlock method didn't work.
3. Any other random prob with your handset hardware/software.
NETWORK PROBLEMS
1. You are not in a ATT 2G coverage area
3. You are in a location that the ATT 2G signal is being blocked.
2. There is an ATT network outage in your area.
The quickest way to narrow down your prob is to get a hold of an ATT phone that is working (either from a friend or an ATT store) and test your sim in that phone. that will tell you if you need to start troubleshooting your phone or your sim/att service.
*ATT uses a different frequency for their 3G coverage (ATT uses 1900 mhz and 850 mhz WCDMA as oppose to T-Mobiles 1700 mhz WCDMA). this means that if you locked your phone to WCDMA on the slide, then it is going to try to look for an ATT signal at 1700 mhz, which does not exist. Unfortunately there is no way to "re-tune" the radio hardware in most devices to operate on a different frequency, so your probably stuck with 2G only if you continue to use ATT.
the only exception that I know of is the blackberry bold 9700, in which the radio hardware actually supports all gsm/wcdma bands, and just has the "Carrier appropriate" bands enabled in the software. this may be the case with the MT slide, but I doubt it.

UMM before any of that I'M GUESSING YOU HAVE THE PROPER AT&T APN SETTINGS?? Correct?? .. if not, you need to find the att apn address and replace the stock epc address

turboyo said:
UMM before any of that I'M GUESSING YOU HAVE THE PROPER AT&T APN SETTINGS?? Correct?? .. if not, you need to find the att apn address and replace the stock epc address
Click to expand...
Click to collapse
and if this was the case what epc would we need?

No clue research it Im sure its simple to find ATT APN address ..our stock tmobile one is epc.tmobile.com
if you want something to try, try this but i have no idea if this is for att's new plans
Name: AT&T
APN: wap.cingular
Proxy: leave blank
Port: leave blank
Username:[email protected]
Password:CINGULAR1
Server: leave blank
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC:310
MNC:410
APN Type: leave blank

turboyo said:
UMM before any of that I'M GUESSING YOU HAVE THE PROPER AT&T APN SETTINGS?? Correct?? .. if not, you need to find the att apn address and replace the stock epc address
Click to expand...
Click to collapse
The apn definately must be correct to use data once the phone finds signal and connects to ATT's network, but jeffbichel said his problem is that the phone isnt getting any signal to begin with. the apn only comes into play once your phone has already found and connected to a cell tower.

I read elsewhere that the only way to get a Slide working with 3G on AT&T is to order one destined for Roger's telecom Canada since they use the same 3g frequencies as AT&T...

You can use a TMO phone on AT&T, the 3G will not work, EDGE only. On an Android phone the APN settings must be set correctly for AT&T for the data to work.

[Q] AT&T APN Help

So I called AT&T this morning to see how my data was provisioned after getting the new SIM for my Nexus 4. I was getting spotty coverage before my re-provision in Tallahassee, FL (a city that is supposed to have HSPA+) and was only seeing HSPA:10 in my phone status screen. I also downloaded the phone info app and ran a ping test...not even a single flash of HSDPA or HSPAP.
Anyway, I called and got my data re-provisioned to an iPhone 5 LTE plan since I bought an iPhone 5 with my last upgrade to unlock and sell overseas. I gave them the IMEI and they successfully moved me to an iPohne 5 LTE plan. Now I knew this wouldn't fixed my problem so I dug through the first 12 pages of this thread. Everything else was garbage anyway lol. I came across this link and added all 5 APNs to my APN list and deleted the one that was there. I did a few speed tests while on the 2nd APN (AT&T HSPA+) and got a maximum of 5.5kbps up and 1.5kbps down. I also re-ran the ping test in the phone info app and saw flashes of HSDPA and HSPAP.
Now on to my question: in my phone status screen I'm only seeing flashes of HSPA+:15 but mostly holding at HSPA:10 and although I'm seeing faster speeds, I'm sure I can see better. Is this normal? Also, I can't connect to any kind of data when I select the 3rd APN, the AT&T LTE one. Is this also normal since I'm not in an LTE market? In my phone info app I have my radio set to WCDMA preferred right now but tried changing it to LTE/CDMA/GSM to see if anything would change on APN 3 but nothing happened.
tl;dr - Are there any APNs I could try or settings I could change to cause more HSPA+:15 data access?
Thanks will be given to any and all helpful responses!

spitefulcheerio said:
So I called AT&T this morning to see how my data was provisioned after getting the new SIM for my Nexus 4. I was getting spotty coverage before my re-provision in Tallahassee, FL (a city that is supposed to have HSPA+) and was only seeing HSPA:10 in my phone status screen. I also downloaded the phone info app and ran a ping test...not even a single flash of HSDPA or HSPAP.
Anyway, I called and got my data re-provisioned to an iPhone 5 LTE plan since I bought an iPhone 5 with my last upgrade to unlock and sell overseas. I gave them the IMEI and they successfully moved me to an iPohne 5 LTE plan. Now I knew this wouldn't fixed my problem so I dug through the first 12 pages of this thread. Everything else was garbage anyway lol. I came across this link and added all 5 APNs to my APN list and deleted the one that was there. I did a few speed tests while on the 2nd APN (AT&T HSPA+) and got a maximum of 5.5kbps up and 1.5kbps down. I also re-ran the ping test in the phone info app and saw flashes of HSDPA and HSPAP.
Now on to my question: in my phone status screen I'm only seeing flashes of HSPA+:15 but mostly holding at HSPA:10 and although I'm seeing faster speeds, I'm sure I can see better. Is this normal? Also, I can't connect to any kind of data when I select the 3rd APN, the AT&T LTE one. Is this also normal since I'm not in an LTE market? In my phone info app I have my radio set to WCDMA preferred right now but tried changing it to LTE/CDMA/GSM to see if anything would change on APN 3 but nothing happened.
tl;dr - Are there any APNs I could try or settings I could change to cause more HSPA+:15 data access?
Thanks will be given to any and all helpful responses!
Click to expand...
Click to collapse
Have a look at the page before the reply you posted on the question thread. It goes through and explains the different codes stand for.
http://forum.xda-developers.com/showpost.php?p=34952203&postcount=681
HSPA:15 is the fastest they have right now and it basically means HSPA+. HSPA:10 is standard HSPA and is used when there is no data being transfered to save on battery (which is why your icon switches between 3G and H).
As to why your speeds are slow, I'd be more likely to blame AT&T than the phone/software. They aren't exactly known for providing a lot of real-life bandwidth to their customers.

Thank you very much for your reply. That makes much more sense! I don't know why I didn't consider data band switching to save battery...cause it pops over to HSPA+ whenever I do the ping test (under load).
As long as I know that I've done everything in my power to get the fastest available speeds, I'm happy. Thanks again!!

Data Speeds
spitefulcheerio said:
Thank you very much for your reply. That makes much more sense! I don't know why I didn't consider data band switching to save battery...cause it pops over to HSPA+ whenever I do the ping test (under load).
As long as I know that I've done everything in my power to get the fastest available speeds, I'm happy. Thanks again!!
Click to expand...
Click to collapse
I changed my settings when I got my Nexus 4
I named it ATT US HSDPA
APN Phone
Proxy Not set
Port Not set
Username Not set
Password Not set
MMSC Not set
MMS Port Not set
MCC 310
Auth Type Not set
APN default, supl, agps, mms, fota, dun
Everything else stays the same.
My speeds increased to a consistent 7-8 and sometimes as high as 10.0

[Q] APN Settings for AT&T

Hello everyone,
I have been on the phone with AT&T "technical" support trying to get the best speeds for my N4. They had no idea what APN Settings were and what they should be set at. I switched over from an S3 and was getting terrible speeds on the N4 using the APN wap.cingular and have tried various other settings. Can anyone post screenshots of their APN settings that are giving them decent/good/great network speeds? I'm currently getting speeds of 0.03 mbps down and 0.24mbps up on a supposedly better apn settings :/

i too just switched from my AT&T GS3 to the N4. I live in NYC and miss my LTE Speeds. I love the N4 but was getting the same speeds as you until i found the settings in the link to work for me. i get around 4-5 down and 1 up. see how it works for you.
http://forums.androiddoes.net/showt...to-get-good-AT-amp-T-HSPA-speeds-with-Nexus-4

ATT now giving me HSPA+ in Atlanta?

I came from my skyrocket that had LTE so im still on the LTE plan.
i copied my APN settings from the sky rocket to the N4 and have been enjoying the slow measly 4-5mb download on GOOD days but averaging 1-3mb most days.
i have the older radio AND can enable the LTE setting and have it stick but dont need it as im currently on WCDMA preferred.
my phone status shows HSPA+ ATT when it usd to show just HSPA:10 or :15 etc what ever number it shows at the time.
now i'm getting consistent speed tests over 14mb down and 1mb up
I'm currently in the Lawrenceville/Duluth Area of Georgia if that helps
I have enclosed some screen shots.
anyone else noticing this?
its really nice to have these speeds now.

You should block out your phone number on the first screenshot lol.
Sent from my Nexus 4 using Tapatalk 2

Prank call!
Sent from my Nexus 7 using Tapatalk HD

removed that screen shot. thanks guys
i'm so curious to see if anyone else in Atlanta is getting faster HSPA+ speeds!

nextelbuddy said:
removed that screen shot. thanks guys
i'm so curious to see if anyone else in Atlanta is getting faster HSPA+ speeds!
Click to expand...
Click to collapse
HSPA:15 is H+
I'm curious to see what your APN settings are now. Noticed any obvious differences in original/default APN?

Im not even using the LTE radio lol
i just saw an email at my company that said this:
Dear all,
I know that it's been a long time coming, but hopefully you all have already experienced, and felt, the new in building wireless solution that AT&T has deployed for us. As part of the contract renewal that we did a few months ago we negotiated with AT&T to deploy, at their cost, a new in-building cell system to solve our cell phone coverage challenges. This system went fully live earlier this week, and we now have across buildings A and B full 3G, 4G and LTE coverage for AT&T with a state of the art system.
I hope that all of you enjoy the new system and extended coverage!
Thank you!
Click to expand...
Click to collapse
so it looks like that AT&T came out and deployed a new tower that gives us full range of coverage including 3G, 4G and LTE
since i'm NOT using LTE an band right now and on 4G that means that AT&Ts NEW towers have the capability of HSPA+ since we are using it right now but its just not deployed everywhere yet.
im spoiled now and wont want to go back home to my normal AT&T tower
Here are my APN settings
APN Settings:
Name: AT&T US HSPA+ (This doesn’t matter)
APN: pta
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310 (should be auto set to your country code)
MNC: 410 (should be auto set to your network code)
Authentication type: Not set
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
this along with being on an LTE plan from my skyrocket is giving me these speeds as well plus the new tower implementation at work.