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This is a vent about Sprint TEP which seems like their policy from last year is screwing us over (especially since their rates recently went up), and not my particular visit.
Dropped my phone yesterday and the screen remained intact, and touch works as well. The problem is that the screen is a rainbow of colors and is 100% unreadable.
So I brought it in and she said since the screen isn't cracked and I won't have to pay the deductible, BUT because they don't have the screen they have to order a replacement phone for me. Again, no deductible.
So I asked... The screen needs to be replaced, and you are going to order a complete phone to replace this one and there is no deductible, yet if someone came in with a cracked screen that needed to be replaced there WOULD be a deductible. BOTH PHONES NEED A SCREEN!!!!! Unbelievable. I understand charging a deductible for lost phones, or water damaged phones, since both phones are probably completely unusable and cannot be harvested for parts, but in this case you CAN absolutely get parts from my phone just like you could a cracked screen phone. Big rip off IMO.
If the screen was intact and not evident of damage, I would have fried the board so the power would work. They have to replace faulty errors within the phone.
Sent from my SPH-D700 using XDA
That's why I don't do sprints tep anymore.... third party protection ftw.
Sent From My Sprint Galaxy Nexus via XDA Premium
ÜBER™ said:
That's why I don't do sprints tep anymore.... third party protection ftw.
Sent From My Sprint Galaxy Nexus via XDA Premium
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I like third party insurance, but do you know of a third party that covers everything that TEP does (lost/stolen, water damage, etc.) with overnight shipping, at a similar price etc., etc.????
I like Squaretrade, but they aren't designed to handle claims at the speed that TEP does, nor do they cover lost phones.
Milkman00 said:
I like third party insurance, but do you know of a third party that covers everything that TEP does (lost/stolen, water damage, etc.) with overnight shipping, at a similar price etc., etc.????
I like Squaretrade, but they aren't designed to handle claims at the speed that TEP does, nor do they cover lost phones.
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No idea.. i just got a protection plan from wirefly when i got my Gnex. It was the same price. No deductible and give me a second to get the list of things it covers.
So it doesnt cover water damage... :S but it does cover damage and theft.
What is covered by Device Protection Service?
The entire covered device, original electronic accessories and batteries provided within the manufacturer's box are covered for repair or replacement with no deductible. Each protected device is covered up to the replacement value (the limit of liability) for accidental damage, theft, or malfunction. If a covered item is not available for replacement, you will be offered a model of similar value. Some limitations apply; see What is not covered by Device Protection Service below.
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What is not covered by Device Protection Service?
The following are not covered by Device Protection Service:
Negligent or unsecured loss or unexplained disappearance such as leaving your device unattended or unsecured.
Your SIM card and any additional optional accessories that you buy.
The loss, real or perceived of data, time, financial opportunity, or any other consequence arising from the loss of the use of the wireless device.
Normal wear and tear of the device.
Dishonest or malicious acts by member.
Cosmetic or non-functional damage such as marring, scratching, chipping.
Liquid damage or loss in a body of water.
Pervasive corrosion.
Theft from any premises or vehicle when not reasonably secured (ex vehicle windows and doors must be closed and locked).
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Ok...let me get this straight...you dropped your phone....and you are mad that they are not charging you $100 deductible? I would be doing the dance of joy that you are getting away with that. Clearly they should charge you a deductible due to accidental damage. If it makes you feel better you can donate $100 to me.....lol.
Sent from my SPH-D700 using xda premium
kennyglass123 said:
Ok...let me get this straight...you dropped your phone....and you are mad that they are not charging you $100 deductible? I would be doing the dance of joy that you are getting away with that. Clearly they should charge you a deductible due to accidental damage. If it makes you feel better you can donate $100 to me.....lol.
Sent from my SPH-D700 using xda premium
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No, from what I read, they shouldn't be charging me the deductible since my screen isn't cracked.
My point is, that the difference between my screen being cracked and not being cracked should not be $100. They are going to be able to get the same amount of harvestable parts from my non-cracked screen as they would a cracked screen.
Just seems like TEP is getting in the business of raising rates AND charging deductibles more often. I understand that one or the other could happen, but for both to happen is a ripoff.
TEP has actually slacked off if they are not charging you a deductible for dropping your phone. The girl was being very nice about it and listing it as a screen failure instead of damage from a drop. Accidental damage is accidental damage. Only actual warranty items should not be charged a deductible. So count your blessings that you somehow saved $100.
Sent from my SPH-D700 using xda premium
Milkman00 said:
No, from what I read, they shouldn't be charging me the deductible since my screen isn't cracked.
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The terms aren't cracked or not cracked screen..
it is hardware defect or physical damage
A hardware defect is covered, any sort of damage the USER did is not.
You SHOULD have had to pay the $100 deductible, as the damage was something YOU did, and not a hardware defect in the phone, but you got lucky and got a nice rep.
We seem to be getting our information from different sources. Attached is what I saw.
There is nothing about abuse versus defect. IN FACT, according to the information that I have, they will cover it if there are up to 2 screen cracks that are less than 1 inch long (which I have never seen happen lol).
Milkman00 said:
We seem to be getting our information from different sources. Attached is what I saw.
There is nothing about abuse versus defect. IN FACT, according to the information that I have, they will cover it if there are up to 2 screen cracks that are less than 1 inch long (which I have never seen happen lol).
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mine was 1inch long because it cracked deep into the second layer of the actual screen. i had a black screen with green lines the actual physical crack was less but the inner layer was cut and went across the whole screen.
Scenario: driving around normal, bookbag in the trunk, phone in front of the bookbag pouch; must've hit the trunk lid
Milkman00 said:
We seem to be getting our information from different sources. Attached is what I saw.
There is nothing about abuse versus defect. IN FACT, according to the information that I have, they will cover it if there are up to 2 screen cracks that are less than 1 inch long (which I have never seen happen lol).
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I guess I just don't see your point. It says right on there that a cracked screen is a $100 deductible. Your screen isn't cracked so no deductible. I don't understand your complaint.
shane6374 said:
I guess I just don't see your point. It says right on there that a cracked screen is a $100 deductible. Your screen isn't cracked so no deductible. I don't understand your complaint.
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My complaint is NOT about my particular circumstance.
My complaint is that it is RIDICULOUS for a deductible to be assessed for a cracked screen phone versus a bad screen phone. They are going to be able to harvest the same amount of parts from both phones. It is ridiculous that they charge that for cracked screens.
As stated. Cracked screen is evidence of phsical damage. Physical damage is to be sent to assurion. Fortunatly, they called your damage hardware malfunction or whatever.
Sent from my SPH-D700 using XDA
I see where you going with this... but its a principal thing. She made it look like it was a fault of hardware and you saved $100, lucky. That's it. It does not matter what they can use and save. Its a, If you broke it or its a Samsung issue. They loss more when its their hardware at fault. That phone still cost money and they are in it to make money. FYI, the ONLY thing ever keep is the boards. All referbs get new LCDs and everything else for that matter. It the board fails, the whole phone is trash.
Sent from my SPH-D700 using Tapatalk 2
Got my Epic and insurance at Best Buy, 9.99 a month no deductible and covers everything except lost or stolen. I dropped my phone off a 2 story balcony on to a concrete sidewalk and it wasn't pretty. The phone basically exploded! I gathered what was left of the phone and put it into a zip lock bag and took it to Best Buy. The rep looked at me kinda funny and asked what happened, and I told him. They gave me a nexus s loaner, and 3 days later my refurbished epic came in. Definitely worth the 10 bucks a month IMO.
Sent from my SPH-D700 using XDA
dirtbag1975 said:
Got my Epic and insurance at Best Buy, 9.99 a month no deductible and covers everything except lost or stolen. I dropped my phone off a 2 story balcony on to a concrete sidewalk and it wasn't pretty. The phone basically exploded! I gathered what was left of the phone and put it into a zip lock bag and took it to Best Buy. The rep looked at me kinda funny and asked what happened, and I told him. The gave me a nexus s loaner and 3 days my refurbished epic came in. Definitely worth the 10 bucks a month IMO.
Sent from my SPH-D700 using XDA
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I pay 7 bucks a month for TEP and I lost my phone / someone most likely took it as well. And long story short I called them asked the to stop the service all together free of charge on the line got a claim through asurion 2 days later got a new epic 4g, so I get more coverage not to mention 3 dollars cheapier, so INHO it seems you overpay
Sent from my SPH-D700 using xda premium
Chances of my phone getting stolen are slim to none. Chances of my phone getting damage are highly likely. There are no limits on how many time it can be replaced, and zero deductible. So, to each their own. For me it's been a life saver, and I've never been with out a phone for more than a couple hours which is crucial when you own, and run your own business.
Sent from my SPH-D700 using XDA
dirtbag1975 said:
Chances of my phone getting stolen are slim to none. Chances of my phone getting damage are highly likely. There are no limits on how many time it can be replaced, and zero deductible. So, to each their own. For me it's been a life saver, and I've never been with out a phone for more than a couple hours which is crucial when you own, and run your own business.
Sent from my SPH-D700 using XDA
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Well in that scenario you should have multiple backups
Sent from my SPH-D700 using xda premium
Some stores have places in the back where techs fix your phone and the sprint I go to replaced my water damaged screen for free and it took about a half hour.
Try to find another store that is looser on their policies.
Sent from my SPH-D700 using Tapatalk 2
Had the phone on my lap on some concrete stairs, got up and it flew down 3-4 steps. I'm so freaking pissed off now! The phone has some pretty nasty chips on the sides and a nice one on the back battery door.
Is there any chance I could somehow replace it with a new one from AT&T? Possibly buy insurance over the phone and exchange it for a new model? Man this sucks. :crying:
Arcadia310 said:
Had the phone on my lap on some concrete stairs, got up and it flew down 3-4 steps. I'm so freaking pissed off now! The phone has some pretty nasty chips on the sides and a nice one on the back battery door.
Is there any chance I could somehow replace it with a new one from AT&T? Possibly buy insurance over the phone and exchange it for a new model? Man this sucks. :crying:
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I could be wrong, but every time I've bought a new phone in the last couple years they've told me "And you have 30 days to add insurance to the phone from the date of purchase" I would call 611 tomorrow and try to add insurance to the phone to see what happens.
kennonk said:
I could be wrong, but every time I've bought a new phone in the last couple years they've told me "And you have 30 days to add insurance to the phone from the date of purchase" I would call 611 tomorrow and try to add insurance to the phone to see what happens.
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Thanks. What company does the insurance for AT&T? Since the phone isn't even out yet would it take a while for it to get replaced?
Arcadia310 said:
Had the phone on my lap on some concrete stairs, got up and it flew down 3-4 steps. I'm so freaking pissed off now! The phone has some pretty nasty chips on the sides and a nice one on the back battery door.
Is there any chance I could somehow replace it with a new one from AT&T? Possibly buy insurance over the phone and exchange it for a new model? Man this sucks. :crying:
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Once you get your baby fixed up, get a good case like a otterbox defender to protect her.
Randomacts said:
Once you get your baby fixed up, get a good case like a otterbox defender to protect her.
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Definitely! I usually never drop my phones but man, this plastic on the GS III is super delicate. That stuff chips off like no tomorrow. :crying:
I do kinda wanna point out that AT&T's insurance specifically doesn't cover accidents and has ridiculous $199 deductible. I would try for Zagg's or Squaretrade's warranties.
Diviance said:
I do kinda wanna point out that AT&T's insurance specifically doesn't cover accidents and has ridiculous $199 deductible. I would try for Zagg's or Squaretrade's warranties.
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If it doesn't cover accidents then what the hell does it cover? Lol
Since the phone just came out would those companies even be able to replace the phone?
Listen up dude this is so very important the difference between getting insurance or not do not i repeat do not call in and tell them your phone is broken or your sol you call in add insurance and in a few days call back for a replacement i used to work for att and do exactly what i said or your not considered covered be very careful what you say to them i mean it
twayneo said:
Listen up dude this is so very important the difference between getting insurance or not do not i repeat do not call in and tell them your phone is broken or your sol you call in add insurance and in a few days call back for a replacement i used to work for att and do exactly what i said or your not considered covered be very careful what you say to them i mean it
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Should I order the insurance through AT&T? From what I've heard their insurance plans are a little shady.
Arcadia310 said:
If it doesn't cover accidents then what the hell does it cover? Lol
Since the phone just came out would those companies even be able to replace the phone?
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Oh, I will be damned. They changed it since I last sold AT&T phones.
At&t insurance specifically covers "accidental physical or liquid damage and lost or stolen"
Like someone else mentioned, don't tell them you dropped your phone when you call in to add it, and don't file a claim till at least a few more days.
Honestly, don't even file a claim if a case can cover the damages and save your 200 in case something really bad happens. Lol
Sent from my Galaxy Nexus using xda premium
Arcadia310 said:
If it doesn't cover accidents then what the hell does it cover? Lol
Since the phone just came out would those companies even be able to replace the phone?
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You're SOL bro, its a 199 deductible cuz the S3 is a tier 3 phone according to their insurance if it is covered, and you won't be gettin an S3 back as the replacement since the phone just came out...ATT doesnt take care of the insurance claims its handled by a 3rd party that you can bet doesnt have the S3; the insurance company will replace your phone with whatever comprable phone they have at the time you make your claim if they don't have your specific phone available, you could add Square Trade but its 69.99 for 1 year and its a 50 dollar accidental dmg deductible I believe..besides that your only option currently and the by far the least expensive get a TPU case that covers the whole phone. lastly you could wait a few weeks and buy a new housing for the phone off ebay along with a new battery cover that should cost 30-80 bux...let this be a lesson to those who say I will never get a case...accidents happen at anytime.
Arcadia310 said:
Had the phone on my lap on some concrete stairs, got up and it flew down 3-4 steps. I'm so freaking pissed off now! The phone has some pretty nasty chips on the sides and a nice one on the back battery door.
Is there any chance I could somehow replace it with a new one from AT&T? Possibly buy insurance over the phone and exchange it for a new model? Man this sucks. :crying:
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I see this so many times. I don't know why people carry a smartphone without any case to protect it and get “pissed" when it falls and gets damaged. Thats what happens when a phone falls on the ground without protection. It either breaks or gets scratched/damaged.
lol And every time they when they don't have insurance they want to run and try to add it. To somehow replace what THEY messed up. What a joke. I have insurance and still put my devices in protective cases.
Sent from my SAMSUNG using Tapatalk 2
If ur screen dont have any demage.dont get insurance. Check ebay and look for whole casing for galaxy s3.samsung phone is very easy to open and replace the whole casing.take about ten min and ur phone will brand new.its about 8 screws.i dropped my galaxy note the first day i got it.i got the casing from ebay for 18 bucks shipped.it looks brand new.as for insurance from att.they use assurion and they suck.i lost my phone few years back and they told me that it was my fault and they could not replace it and it was ****ty nokia n75.
I would just get a squaretrade.com warrranty if I were you dude...
Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g.,hardware failures or malfunctions) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse.
Deductible: A $99 Deductible applies to all claims.
How it works: File a claim online or over the phone. If a replacement is available at the time you make your claim, we will ship it to you as soon as possible via overnight delivery. Or, if your replacement is not available, we'll send you a next-day prepaid shipping label and expedite the repair of your phone. And, if it's easier for you – we're happy to allow you to seek local repair / same day replacement. If SquareTrade is unable to repair or replace your phone, you will get cash back equal to replacement value up to the original coverage amount.
Risks Taker
davidstech11 said:
I see this so many times. I don't know why people carry a smartphone without any case to protect it and get “pissed" when it falls and gets damaged. Thats what happens when a phone falls on the ground without protection. It either breaks or gets scratched/damaged.
lol And every time they when they don't have insurance they want to run and try to add it. To somehow replace what THEY messed up. What a joke. I have insurance and still put my devices in protective cases.
Sent from my SAMSUNG using Tapatalk 2
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I never bought insurance, case, or skin protector for my captivate. I dropped it a few times on concrete, carpet, hard floors... it has tiny scratches on its side and still works. Getting the phone in and out of your pocket is much easier without a case; although, I don't think I'd be as much of a risk taker with my GS3 as it looks much more delicate!
mintu123 said:
If ur screen dont have any demage.dont get insurance. Check ebay and look for whole casing for galaxy s3.samsung phone is very easy to open and replace the whole casing.take about ten min and ur phone will brand new.its about 8 screws.i dropped my galaxy note the first day i got it.i got the casing from ebay for 18 bucks shipped.it looks brand new.as for insurance from att.they use assurion and they suck.i lost my phone few years back and they told me that it was my fault and they could not replace it and it was ****ty nokia n75.
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Yeah id look into this, i was about to do it for my s2. Loads of battery doors on ebay too for the scratch in the back
---------- Post added at 09:45 AM ---------- Previous post was at 09:42 AM ----------
http://www.ebay.com/itm/Blue-Frame-Front-Housing-Cover-Bezel-Buttons-For-Samsung-Galaxy-S-3-III-i9300-/251090424411?pt=LH_DefaultDomain_0&hash=item3a7627d25b#ht_1949wt_952
this is a housing on ebay. and try and find a youtube video describing the disassembly or something of an s3. Any s3
---------- Post added at 09:46 AM ---------- Previous post was at 09:45 AM ----------
in saying that a i9300 housing is probably different internally, look for a i747 housing, might be a week or so before one pops up on ebay though
Mentalmuso said:
Yeah id look into this, i was about to do it for my s2. Loads of battery doors on ebay too for the scratch in the back
---------- Post added at 09:45 AM ---------- Previous post was at 09:42 AM ----------
http://www.ebay.com/itm/Blue-Frame-...ultDomain_0&hash=item3a7627d25b#ht_1949wt_952
this is a housing on ebay. and try and find a youtube video describing the disassembly or something of an s3. Any s3
---------- Post added at 09:46 AM ---------- Previous post was at 09:45 AM ----------
in saying that a i9300 housing is probably different internally, look for a i747 housing, might be a week or so before one pops up on ebay though
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That's just the front cover and home button. If possible I need the band around the phone and the battery door. The front of my phone is fine.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Arcadia310 said:
Had the phone on my lap on some concrete stairs, got up and it flew down 3-4 steps. I'm so freaking pissed off now! The phone has some pretty nasty chips on the sides and a nice one on the back battery door.
Is there any chance I could somehow replace it with a new one from AT&T? Possibly buy insurance over the phone and exchange it for a new model? Man this sucks. :crying:
Click to expand...
Click to collapse
I love that a lot of the posts are telling OP to commit fraud. You didn't have insurance, you damaged your phone, you are responsible. Don't go buy insurance, pretend like nothing is wrong, then some days later make a claim. Own up to your mistake, and take the hit, instead of making everyone else paying for insurance cover your mistake. Go buy a case, fix your phone, and buy insurance if you're still worried you might break it again.
This is one of many reasons insurance (not just for phones) is so high.
ormandj said:
I love that a lot of the posts are telling OP to commit fraud. You didn't have insurance, you damaged your phone, you are responsible. Don't go buy insurance, pretend like nothing is wrong, then some days later make a claim. Own up to your mistake, and take the hit, instead of making everyone else paying for insurance cover your mistake. Go buy a case, fix your phone, and buy insurance if you're still worried you might break it again.
This is one of many reasons insurance (not just for phones) is so high.
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A typical company wouldn't hesitate to backstab customers if it means higher profits. These companies (AT&T, Verizon, insurance companies etc) charge so much for their services that it's truly unfair to the consumer. Have you seen Verizon's new Internet prices? Truly insane. I'd rather look out for myself than a company's best interest.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
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Shouldn't Best Buy fix it without charging you?
bigant262 said:
Shouldn't Best Buy fix it without charging you?
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this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
Best buy should cover it for you, for free.
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
J-man67 said:
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Only thing I could think of is they might do it different over there in Canada. I think that is where the OP is from.
Just posted about this in the other cracked screen thread...
"Missed my damn pocket on Saturday night, and dropped mine on the garage floor. Got a small crack about as wide a finger nail from the right side of the ear piece curving up to the edge. Which is strange, cause the only other mark on the phone is a small scuff at the bottom of the back cover. But, I have BB insurance, so its in being fixed with no deductible! I've dropped my epic a few times in the last year, and not scratch on the screen. Makes me wonder what they changed in the formula from og gorilla glass to gorilla glass 2. 
As much as I don't want to add all the bulk to it, the Otterbox Defender, or Trident Kraken may be in its future...
Sent from my SPH-D700 using xda app-developers app"
Sent from my SPH-D700 using xda app-developers app
awsrasool said:
:crying:So my EXgirlfriend managed to drop my beautiful white s3
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Fixed
not sure how you guys manage your finances, but if there is a fee, shouldn't see be paying for it?
If I dropped my girl's laptop, phone, crashed her car (or w/e) and we weren't pretty much married, I would cover it to get whatever it is fixed.
I dropped my friend's motorcycle helmet while handing it to him several years ago. he didn't have a good grip and as I passed it, it slipped into his hand from mine and fell to the concrete floor. it was still intact, but had nice bruising from the concrete. I apologized and got him a new one within a week...
awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3
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What girlfriend?
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
Wirelessgirl said:
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
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Wow I can't imagine trying to sell that to customers. It's already hard enough trying to get people to get the 9.99 plan that replaces the phone with no deductible. Customers say "if I break the phone I'll buy a new one for 200, not realizing the phone is $650.
Why would u let your girlfriend touch your phone?
Sent from my SGH-I747M using Tapatalk 2
pimpahlishis said:
Why would u let your girlfriend touch your phone?
Sent from my SGH-I747M using Tapatalk 2
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This.. Lol wifey ok, gf hell no
Sent from my SPH-L710 using Tapatalk 2
Zephyron said:
this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
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I think the deductible for our phone is $150. Which it's still cheaper than replacing just the screen.
Powered by the SGSIII
Don't even have my phone or actually even purchased mine yet... this made me buy a case regardless soooo... thanks, haha.
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
awsrasool said:
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
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I find that offensive. K. Thanks.
Sent fromTyra's galaxy siii C:
And I find it expensive to pay 300$ to fix a phone I paid 150$ for with a 3 year contract
Sent from my SGH-I747M using xda premium
Damn that sucks! I hope your able to get a new one some how. I know buying it out right is just a lot! Let us know how it turns out for you.
Good luck!
Just got my Nexus 7 from Staples yesterday and the salesman offered me a 40 dollar protection warranty for a year. Do you guys think it's worth the 40 bucks? Doesn't Asus give u a one year warranty anyways? I didn't buy it but I'm wondering if I made a bad choice by not. Opinions please. Thanks
Edit. The salesman said the warranty covers everything and no questions asked. I just come in and get a brand new one. Just seems to go to be true.
Sent from Galaxy SIII
Best is to ask for a copy of the policy, and see what it really covers. $40 warranty covering screen breakage MAY be worth it.. I was gonna consider squaretrade
charliechocolate said:
Best is to ask for a copy of the policy, and see what it really covers. $40 warranty covering screen breakage MAY be worth it.. I was gonna consider squaretrade
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Yeah that's a good idea. It's hard to believe some sales people but I didn't know the screen issue was so bad on these devices
Sent from Galaxy SIII
Buy a Nice cover instead....
Sent from my Nexus 7 using Tapatalk 2
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
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Used them in the blackberry days. Never had a problem with them
Sent from my Nexus 6P using Tapatalk
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
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File a claim.
They give you a shipping labe.
Ship the device.
They evaluate.
They either fix or refund.
I've had both happen.
For a camera, they sent me a refurb.
I had a Nexus 7 and they gave me the cost of the item.
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
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they're great... and it depends on your issue. My issue was my screen was shattered. In this case, they couldn't replace the glass (apparently Huawei made this thing impossible to fix a screen) so they shipped me a new one. (by shipped, they actually bought me one from amazon and shipped it since they didn't carry any on inventory.) they send you a label to ship your old phone back. needs to be done in 7 days I think. so I had my old broken but working phone for 3 days before the new one came. swapped out the sim and shipped the old one out... worked great.
for my family, I have 3 phones covered with them.
You have a link?
Blaze420916 said:
You have a link?
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http://lmgtfy.com/?q=squaretrade
Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
Sent from my Nexus 6P using Tapatalk
Restola said:
Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
Sent from my Nexus 6P using Tapatalk
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I think we all know how insurance works. Keeping money in a savings won't replace your device. It's actually $99 for 2years and $75 an incident. That pretty damn cheap.
"Unless you sure it's going to fall off a building"
Really? If we could predict the future we wouldn't need insurance would we. It's called peace of mind. You never know what may happen, and for $7.50 a month it's a no brainer to me.
I have square trade. Best deal on insurance I ever had. Before I always had it through Asurion (I'm on Sprint) and this is cheaper. I went with Square because my 6p was a gift and I didn't get insurance at 1st because of this.. Sure was glad for the person on here who referred me to them. ?✌
Sent from my Nexus 6P using Tapatalk