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So I have been to 3 stores, and asked to delete my motoblur account.
Based on motorola's website - this has to be done by your service provider (AT&T)
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/41783/kw/delete+motoblur
However none of the stores have any idea, options, or clues as to how to do this. They all ultimatly suggest making a new email account yadda yadda.
Anyone have any information on how this is done I can pass on to the AT&T stores?
Thanks!
IIRC if you don't use your Blur account for over 30 days it's automatically deleted.
You have to call tech support, call 611 and they will have to transfer you.
If you just want a new Motoblur account on the phone you have to do a wipe on the device.
Everyone who's eager for the 3.2 release tried updating their tablet using the built in option however came across various issues.
I tried signing in but kept getting the same "wrong password" error and then even tried creating a new account using a different email and was unable to.
When I called Samsung the only thing the tech advised me to do was to perform a factory reset which I'm sure everyone knows is most electronic companies "cure for all things" and I hate performing it.
I refused to go this route and stood my ground with the tech. The only resolution he provided was for a hard reset but I refused. If a website is telling me that the password is incorrect surely there must be a way to reset it!
He kept putting me on hold but finally provided me with this website which should solve any and all "wrong password" issues
http://www.samsungdive.com
If you go there and perform a password reset or create a new account the account should allow you to sync.
Once on the website click on Log In and it will provide with options to reset or create a new account!
Good luck guys and if this works for you please "thank"
I was able to use this website to fix the samsung account on my SGT. It still says "sync is off" in the account tab for my samsung account, but maybe thats by design? Either way thanks for the site
You need to exit out of that and go into apps. Hit Samsung apps and go through that apps setup process. Then you should be able to do your sync through the samsung sync sign in.
This does seems to work. I confirmed it.
I also received the same link in an email a few days ago - but I guess their website was not working, because it still failed for me. I responded to that email and **** all over Samsung's ****ty support. I guessed they somehow listenend.
Anyway - this is Working!!!!. Login to this website, reset your samsung.com account's password. It will send you an email, confirm that and change your new password. Then use these exact credentials to logon on the GT 10.1. But First, clear the cache of Samsung Apps and Samsung Account.
guys, this is NOT Samsung apps (as stated in the previous two posts!!!!!!) you need to login to, but login by creating another Samsung account under settings, accounts...., with those credentials.
Thanks, got it working. I didn't even know we had to put our Samsung account on to the tablet.
Didn't workm Screw Samsung
Alas none of these worked for me. I even closed the samsung account and started a new one and this thing did not work . Just the same ... I won't ever purchase a samsung mobile device after this... I mean i got burned with the galaxy tab 7 taking so long to get updated then it was the galaxy S phones now this... I am done..... Sorry Samsung you just lost a customer. These quirks are unacceptable esepcially seeing how much we pay for these devices.... Straight to Ebay this tablet is going. I will just hold off until sometime after Christmas... by then a better tablet by a better company that cares about its US Customers will surface. So if anyone wants to buy a 32GB Metallc Galaxy Tab 10.1 with the book case and the USB dongle. Hit me up. Samsung I am done.!!!!
Nice Tablet but crummy support and in this day and age to have such a stupid quirk with a website....
im sorry your having those issues dude, mine is running perfectly and today miraculously it took my samsung accounta nd logged me in after having made so many unsuccessful attempts.
I don't have this elusive "Samsung Apps", I'm rooted can I download it somewhere? Thanks.
Sent from my GT-P7510 using XDA Premium App
My Tab's Samsung Account isn't sync'd, and I have never signed into Samsung Apps and have downloaded a few things. I didn't even know you were required to, because I never did.
I checked for updates and it says there isn't one available, but am wondering if it is working correctly or not.
I have the Samsung Apps app and it works, but under accounts it shows that Samsung account is not syncing and no option to enable sync. I went to Samsungdive.com and I was able to log into my account there. There are no settings in the samsung apps app.
So what is the deal with samsung sync? Are you instructions for getting that working? I am a bit confused. Thanks
So should this Samsung account thing be syncing? Mine isn't and i even tried the factory reset, still says "Sync is OFF" Anyone got any help.
I recently changed my password for my samsung account now i cant even connect to samsung account keep getting wrong password very very frustrating!
I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk
I really don't understand this samsung account sync, I created an account when I first started tab, able to login to samsungdive.com but my tab shows that it is not syncing in the accounts/sync options.
Every few times at startup I get a FC with the samsung account.
WTF
This sucks.
I'm guessing what I'm about to detail is the same as everyone else:
1: On first boot of my pre-touchwiz GT10.1, I created some sort of Samsung account.
2: Every boot since then prompted me with two force close messages, both being some sort of Samsung process, blah, blah, blah.
3: Today, I get the touchwiz update, it installs.
4: I can log into Samsung Dive website with my established Samsung account no problem, and it knows I have a GT10.1. But it can't do anything with it, saying I have to enable Google Location Services, and Remote Control.
5. I go into settings on the GT10.1, Google Location Services is already enabled, Remote Control is not. I attempt to enable it, but get a prompt for a password with a blank ID. It will not take my KNOWN Samsung Account password. I can't delete it and create a new one without doing a factory reset.
Is there a solution to this pile of horsecrap yet??
I also can't login when attempting to update. I don't have an account specifically on my GT for samsung, but did register on line when I purchased it. Is this a common problem? Perhaps we were supposed to create the samsung account using the accounts option in settings.
BTW, my error is incorrect password even though I can login to the website. I can see my registration info
88EVGAFTW said:
I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk
Click to expand...
Click to collapse
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?
Made2Last said:
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?
Click to expand...
Click to collapse
I have similar problem; I set up and registered my 10.1 and can access it at Samsung.com "My Account". I was told to set up recovery etc at samsungdive.com and could not sign in and was told that I had to create a new account there using a different email (Dumb), I did and can sign in but can't do anything else? I am waiting for an answer from tech via email. Even on the samsungdive page it says one account works for all?
Also on 10.1 under Settings:Location & security:find my mobile;remote controls if I check that box it has my correct account email but won't accept my password? This was when I first called tech and they told me to use samsung dive. Somewhere Samsung doesn't have their act together.
(oops, redundant info).
Sent from my GT-P7510 using Tapatalk
bobng said:
Somewhere Samsung doesn't have their act together.
Click to expand...
Click to collapse
QFT.
If they respond to you with a fix, let me know here please!
Sent from my MB860 using XDA Premium App
alright guys. Quick question. Has anyone had any of the "secure element" issues on the Nexus 4? I have been looking around and not found anything related to the N4 talking about the secure element. Lots of stuff on the old G-Nex and Nexus S forums though.
To be clear, I am NOT having the error message about secure element come up on the screen. However, after my most recent flash every time I try to use wallet, the paypass terminal says "unable to authorize payment, try another card". Again, there is no "secure element" message, just an error on the paypass terminal.
I tried it on the vending machines at my work and it erred. I then went to CVS just to try it there and it also said the card couldn't be authorized.
I called Google and they said that they see the transactions attempt to go through but show that the card is being declined at point of sale. So, it makes me think that it is not an outage on Google or even a secure element issue. After all, no secure element error code and if it at least attempts to go through, seems to not be secure element.
So, I figured it may be a google wallet outage. Nope. I then figured maybe paypass was down. Nope, it worked with other cards. But every time I try to use the phone it simply rejects the payment. And yes, I know the card my wallet account is linked to is still good...
I flashed a complete factory image back to stock unrooted and it still wont go through.
And I was also sure to always wipe the app before I flashed anything, so I don't think the secure element would have been damaged anyhow, but just seeing if perhaps anyone knows of a secure element issue or some other issue.
Thanks for your time and assistance.
thos25 said:
alright guys. Quick question. Has anyone had any of the "secure element" issues on the Nexus 4? I have been looking around and not found anything related to the N4 talking about the secure element. Lots of stuff on the old G-Nex and Nexus S forums though.
To be clear, I am NOT having the error message about secure element come up on the screen. However, after my most recent flash every time I try to use wallet, the paypass terminal says "unable to authorize payment, try another card". Again, there is no "secure element" message, just an error on the paypass terminal.
I tried it on the vending machines at my work and it erred. I then went to CVS just to try it there and it also said the card couldn't be authorized.
I called Google and they said that they see the transactions attempt to go through but show that the card is being declined at point of sale. So, it makes me think that it is not an outage on Google or even a secure element issue. After all, no secure element error code and if it at least attempts to go through, seems to not be secure element.
So, I figured it may be a google wallet outage. Nope. I then figured maybe paypass was down. Nope, it worked with other cards. But every time I try to use the phone it simply rejects the payment. And yes, I know the card my wallet account is linked to is still good...
I flashed a complete factory image back to stock unrooted and it still wont go through.
And I was also sure to always wipe the app before I flashed anything, so I don't think the secure element would have been damaged anyhow, but just seeing if perhaps anyone knows of a secure element issue or some other issue.
Thanks for your time and assistance.
Click to expand...
Click to collapse
On your phone, go to Wallet > Settings > Reset Google Wallet app, then clear the app data in settings.
Next, on a PC, go to https://wallet.google.com/manage/ and remove all payment cards.
Back on your phone, setup wallet and add the credit cards there.
I had the issue once on my Nexus S and this fixed it for me.
SpookyTunes said:
On your phone, go to Wallet > Settings > Reset Google Wallet app, then clear the app data in settings.
Next, on a PC, go to https://wallet.google.com/manage/ and remove all payment cards.
Back on your phone, setup wallet and add the credit cards there.
I had the issue once on my Nexus S and this fixed it for me.
Click to expand...
Click to collapse
thanks. I'll give it a shot. Hopefully this fixes it. Seemed strange since I wasn't getting an error message but the point of sale is rejecting it. Google said it is showing up on their end as declining for expired card, but I know the cards aren't expired.
We will see. My main concern was simply that this is a Secure Element issue and perhaps the newest version of wallet just doesn't indicate it.
Ill report back soon.
thos25 said:
thanks. I'll give it a shot. Hopefully this fixes it. Seemed strange since I wasn't getting an error message but the point of sale is rejecting it. Google said it is showing up on their end as declining for expired card, but I know the cards aren't expired.
We will see. My main concern was simply that this is a Secure Element issue and perhaps the newest version of wallet just doesn't indicate it.
Ill report back soon.
Click to expand...
Click to collapse
I think the main issue with the secure element was related to the Google prepaid card. It stored the money in the SE, so the idea that you could put $20 on it, back it up, spend the money, restore, and spend it again would have become a cat and mouse security nightmare for Google.
SpookyTunes said:
I think the main issue with the secure element was related to the Google prepaid card. It stored the money in the SE, so the idea that you could put $20 on it, back it up, spend the money, restore, and spend it again would have become a cat and mouse security nightmare for Google.
Click to expand...
Click to collapse
Unfortunately no dice.
I wiped the app. Diabled it. uninstalled all updates. I went all out just to make sure to clear everything. And of course wiped all data from within the app itself prior to clearing data and cache, etc.
Deleted all payment info off of the google account using the link you provided.
Then I enabled the app, reinstalled updates and entered all new payment information. No dice.
So then I added in a card which I have never even had linked to the google wallet account. I figured perhaps just the card itself is somehow jacked up within Google network (expiration date or something). I tried the brand new card which has never been used before and it failed to authorize as well.
Im a bit lost at this point with other things to try. I do have a couple of old nandroids which I can try, but I am not sure if it will resolve the issue as I had already tried another one without success.
Any other ideas guys?
thos25 said:
Unfortunately no dice.
I wiped the app. Diabled it. uninstalled all updates. I went all out just to make sure to clear everything. And of course wiped all data from within the app itself prior to clearing data and cache, etc.
Deleted all payment info off of the google account using the link you provided.
Then I enabled the app, reinstalled updates and entered all new payment information. No dice.
So then I added in a card which I have never even had linked to the google wallet account. I figured perhaps just the card itself is somehow jacked up within Google network (expiration date or something). I tried the brand new card which has never been used before and it failed to authorize as well.
Im a bit lost at this point with other things to try. I do have a couple of old nandroids which I can try, but I am not sure if it will resolve the issue as I had already tried another one without success.
Any other ideas guys?
Click to expand...
Click to collapse
Only flash back to stock 4.2.2 ROM and re-lock the bootloader. Also try skipping the update to Wallet.
I'm actually on stock 4.2.2 now. I tried to flash factory image after it wasn't working on a custom ROM.
Boot loader didn't get locked though. I won't be able to try anything else until Monday though since the only readily available pay pass is on the vending machines at work.
Sent from my Nexus 4 using xda app-developers app
SpookyTunes said:
I think the main issue with the secure element was related to the Google prepaid card. It stored the money in the SE, so the idea that you could put $20 on it, back it up, spend the money, restore, and spend it again would have become a cat and mouse security nightmare for Google.
Click to expand...
Click to collapse
Something like this did occur back when Google was providing Nexus 7 users with I think $10 wallet credit. People would restore their accounts (or maybe just sync a new account, not too sure), and get their credit again, essentially, infinite spending (within that limit)
Okay. So I am back at work with access to a vending machine with an NFC reader…
I have tried several things with no luck. First, I noticed there was a “verify your identity” section under wallet settings.
1) I verified my identity figuring perhaps it needed verification before it would allow any transactions. That didn’t work.
2) I have an NFC payment on 5/24 so I restored my 5/24 nand to try to see if that would restore functionality. It didn’t.
3) I then flashed the 5/25 update to the CM Nightly ROM I used on 5/24. I know I had done this so I figured I would try that. Plus, I have an NFC payment on 5/25 (last time NFC was used) so I figured I would try that. No luck.
I am really confused. I am not getting a secure element error, so I don’t think the chip is locked out. I called my CC company and they see the transaction come through and approve it, but never get a charge on it. Google also says they see the transaction request. This means the phone is sending the information as it should, which also makes me think the chip is NOT locked out. If flashing prior ROMS didn’t work, and flashing a complete factory image doesn’t work, it makes me think it has to be on Googles end somewhere.
I wonder if perhaps the virtual card I was assigned from Bancorp is somehow messed up.
another update. I added a new gmail account to the phone. Basically I created a new gmail just to try something.
I then reset the app, added the new gmail account info to the phone. I then set it up using all of my same payment information. Once the app was set up I tried it out at the vending machine and it worked.
So, since using an entirely new account works. This pretty much confirms that the app itself is not messed up and that there is no issue with the secure element either.
After I confirmed that the app works using a new account, I then reset the app, put in my actual gmail account again, and set up wallet again. This time it didn’t work. At this point I would say it is pretty safe to assume that it is definitely an issue with google wallet on googles end or perhaps on Bancorp Money Networks end.
I've been having this exact same issue with my Nexus 4. Still have not been able to fix it. I just tried setting it up with another account that I don't recall ever really having had Wallet with and that still didn't work. I have not tried to make a completely new gmail account yet. It's very weird, you'd think Google Wallet would just send the same info as my actual credit card does, the blink function in that one works fine.
I am having the same problem on my Gen Nex as well. Very annoying!
I've been able to use it in a few different places without problems now. I haven't gone back to these vending machines at work though so I don't know if Google ever did something after I contacted them. I was so upset when I contacted them because I explain my problem with as many details as possible, I am very clear about how I have a Nexus 4 and how this used to work fine. They reply back to me with some dumb generic message about how in order to use the NFC function in Wallet I have to have a NFC enabled device, which isn't even true because you can't use Google wallet on most phones NFC or not. Honestly it's like they just didn't read my email at all. I emailed them back asking if they even read the email but they never got back to me.
Does anyone know a simple way to get onto the google store site from overseas? I've tried using Hola but no luck, and it seems to have changed as I definitely could get onto it a few weeks ago. I've seen the credit card stuff online but that seems rather laborious.
Failing that, I've subscribed to the nexus updates on google - will that tell me when its back in stock in the US?
I'm in CA in late Nov and want to get a 6P but avoid paying UK prices! The other option is through the Huawei store, but I'd prefer google's after service.
Cheers
Use a VPN service to create a new Google account, then you could access the store with that account.
But Google might not accept your credit card, even if it's international. They want it to be American..
Hello - I'm working with google on this but they haven't been able to figure it out. Maybe someone here can. Unrooted 6P, but I don't think the phone is the issue.
I tried adding a card (MasterCard)to android pay, but my bank wouldn't allow it because of a security hold. Now, when I try to add a new credit or debit card, the MasterCard shows in the add card menu under the heading "You added this one to your Google Account already, so you'll just need to confirm some details." This card does NOT show on the google payments page. The google tech doesn't see it on his end. He does see pre-auths from me trying to add it. He wants me to master reset the phone, but when I load AndroidPay on another device - it shows the same thing for the MasterCard. I've cleared all data for the app on the 6P, but since it's showing in AndroidPay on my other device, I'm thinking it must be floating in google's servers.