Database Users

Activesync missing contacts Wizard/i-mate k-jam

Hi
I am having an issue that I need some help with. I am trying to set up a second hand K-Jam that I bought on eBay.
Problem:
Activesync appears to work fine and everything seems to synchronize except for any contacts that have contact notes.
New contacts created on the PC with text in the notes field do not synchronize.
New contacts created on either device with nothing in the Notes field synchronize fine.
New contacts created on the K-Jam with text in the notes field synchronize back to the PC fine.
If a contact has had a note in it, if the note is cleared by deleting all text and saving, the contact is still not synchronized.
Operating Systems and programs:
ActiveSync 4.1 installed from scratch
K-Jam ROM 2.16..
Windows Mobile 5.0
What I have tried:
-Hard resetting the K-Jam
-Repairing Outlook 2003
-Running a repair on the PST file
-Removing the Mobile Device profile from ActiveSync and allowing it to recreate the synchronization relationship.
-Copying the contacts out to a different folder, syncing; copying them back
-Exporting the contacts to a CSV file, all other items to another PST. Creating a new PST file, replacing the default Outlook PST and importing all of the OK data. Then importing the contacts from the CSV file (when I first started troubledhooting, I had a subset of contacts that would sync. After doing the CSV import, no contacts would sync - I guess that the CSV import puts something into the contact notes field. New contacts still sync as explained above)
-Synchronizing only Contacts
Other:
I have loads of the following error messages in the WCESLog.log:
03/11/2006 14:06:56.156 p(2936) t(3308) SyncMgr -> Opening Item: echo CreateObject("Outlook.Application").GetNameSpace("MAPI").GetItemFromId("000000006F78E8A9F1B1BF4A9150F98C632AB565A4572200").Display > foo.vbs && foo.vbs - mhelp.cpp(8575)
03/11/2006 14:06:56.156 p(2936) t(3308) TraceToFile -> ERROR in CMAPIDataConverterBase::ConvertMAPIPropToDesktopSyncObject : hr = 0x80010104 - DataConverter.cpp(3664)
03/11/2006 14:06:56.156 p(2936) t(3308) TraceToFile -> ERROR in CMAPIDataHandler::_GetDataForItem : hr = 0x80010104 - DataHandler.cpp(1962)
I suspect that there is some sort of data conversion problem but do not know where to look next.
Any advice will be appreciated.

AS not syncing Calendar, Task or Contact notes PC->PPC
I have found that this problem affects Calendar, Task and Contact items. If I add a simple entry (with no Note) on the PC, it syncs to the PPC fine. If I then add a Note, the changes are not synced. If I add a Note at the same time as the item is created, it is not synced at all. Notes that are created on the PPC are synced back to the PC fine.

Soln: Missing appointments/tasks/contacts containing notes.
I have finally fixed this issue after 3 days of mucking about!!! My phone is syncing all items fine now... I stumbled on the solution in a forum for other software, but it seems to apply to WM5, AS 4.1 and Outlook 2003 too!
As per http://www.sbsh.net/forums/lofiversion/index.php?t8892.html, reregister ole32.dll using:
1. Click Start, click Run, type the following command in the Open box, and then click OK:
Regsvr32.exe %Windir%\System32\Ole32.dll
2. In the RegSvr32 dialog box, click OK.
3. Reboot computer.
4. Create an appointment in Outlook with notes attached and see if it syncs with Outlook.
The applicable text from the source article is:
The library file ole2.dll, is required by windows and is used when performing OLE (Object Linking and Embedding) operations . OLE allows objects created in one application to be embedded in documents/objects created by a different applications e.g. embedding an Excel spreadsheet inside a Word document. OLE is used fairly extensively in windows applications, so if possible you should not remove this file.
If this file is not registered well, it causes a variety of problems with synchronisation. Appointments and tasks with additional notes do not sync, contacts with additional notes or a picture ID do not sync and other programs like SmartphoneNotes can not sync. I found out that a MS security update in december or the beginning of this year also involved an issue with ole32.dll. Because of this something might have gone wrong with the registration of this file in Windows causing all sorts of problems relating to ActiveSync. (Re)registering this file can solve those problems as it did on my system. Since it´s a Windows file that has to be registered anyway, it can´t harm doing it again hoping it solves the problems experienced.

I love you man

I'm having this exact problem (WM6, courtesy of mfrazz, on Wizard) but the above solution didn't solve my problem. Is there a more recent fix I should try?

I love you too.
New stuff now fine, but I have to add a character to all old calendar notes on WM5 to get them to show up in Outlook.
Also glad you posted here because the original article link doesn't work....

You are god man, thanks a lot. Just bought the new Samsung i780 and experiencing this sync issue right out of the box after a pretty flawless experience with a Palm Treo 650 for almost four years was really frustrating. Thanks again.

Thanks a Lot!!.......Great Post....
Just a quick note to say well done to GQ. I have spent almost 7 hours troubleshooting this issue (1 way sync from PC to PocketPc but the other way is fine). Weirdly enough syncing with a spare Smartphone was totally unaffected.
I did everything, Removed\reinstalled AS, Created dedicated inbound\outbound rules for AS in Macaffe, Uninstalled AV, Deleted Partnerships on Device & PC, Decreased mailbox size, Created New PST, Downgraded from Office 2007 back to 2003, multiple Hard Resets....... to name but a few!!!....Tried lots of other stuff, manually searching through Registry for WindowsCE related stuff.
Re registered the DLL, Rebooted tested......Superb!.....Works again!
Top Posting gq......Great solution.

Shinteetah said:
I'm having this exact problem (WM6, courtesy of mfrazz, on Wizard) but the above solution didn't solve my problem. Is there a more recent fix I should try?
Click to expand...
Click to collapse
I too am having this problem with my Samsung Omnia WM6, and Win XP ActiveSync... I have 22 contacts with pictures that will not load from phone to PC... "The following contacts failed to synchronize from the device" Support Code: 1
Anyone else have a solution to this??? This one is killing me as I want to be able to actively manage contact pictures on my PC and phone, and use OutSync (for facebook pics to outlook contacts).

Hi Chadwicky:
Same problem here with my Omnia and XP SP3 Activsync 4.5. It did resolve a recurring calendar event issue but the contacts with pictures just isn't syncing up :-(

I think you can do this by installing Sim manager software also. It is a .cab extension file.

i love you too man, same here and worked out fine! should have used the search abit earlier, 6, 7 hours or so ;-)

Tks a lot
Need to confirm this issue happen even in Window 7 with the new Window Mobile Data Center (WMDC) and Outlook 2003 (Still not test with Outlook 2007)
Solution is the same in http://forum.xda-developers.com/showpost.php?p=903516&postcount=3

Fixed it for me. Been struggling with this for a month, now my contacts and notes all sync properly. I signed up just to say thanks gq.

Activesync and Outlook in Qtek S200-PROBLEM!!!

Hi everybody!
I have a problem with synchronizing my contacts, calendar, tasks etc. When I start Active sync, it synchronizes all the files (music, photos, etc) and programs but could not synchronize outlook!! I reinstalted several times Microsoft Outlook 2002 (which was on the getting started CD) but it doesn't help. When the synchronization is over, the following message appears, when I click on the Exchange message: "The server could not be reached.This can be caused by temporarly network conditions. Support code: 80072ee2"
On my PC, I use Outlook Express 6.0, maybe it's not compatibile with the MO 2002??
Also, I don't see any ikon of the MO 2002, I could not open it on my PC ( could not find it), but in the folder of Add/Delete programs is present (192 MB)!
The message on my device is: Exchange Server Synchronized: None.
I really don't have any idea what should I do to synchronize properly all the information.
Maybe someone of you had a similar problem and could share the experience.
I would be very grateful!!

Hi marbron!
First thing you need to do is sort out the Outlook installation on your PC. If you can not open it, it is not properly installed. Since you can't sync with express, you have to let Outlook 2002 replace it as your default mail program.
Second, when you created a partnership in ActiveSync, you must have chosen to sync with Exchange server directly (first V you get).
When device is not connected, go to File->Delete mobile device, then connect you device and create a new partnership. Make sure you uncheck 'Synchronize with Exchange server directly' on the first page.
Hope this helps.

I don't know why I still have problem with the Outlook. I delated the program and reinstaled it again, I delated the device on Active Sync and connected the device. The message was, that I could synchronize only files, music etc and not contacts, calendar, task because I don't have Outllook instaled...
During the set up wizard of Outllok there is a funny message, that the program will instal the following aplications: Microsoft Outlook 2002 and there is a red cross with (not available), but when I click:instal it does it properly only in one moment the system message appears: you don't have a disc inside, please insert disc (the disc is of course there!!). I have to click several times on continue and then the message disappears... Of course, again I can't find the program on my PC, only it appears on add/delate programs.
I really don't understand it. Maybe the version of Office that I have (Microsoft Office 2000 premium 9.0.2812) somehow creating a problem.... Or maybe the program on my official CD has problem (I don't think so, because Active Sync from the same CD is working ok)...
I really don't know what I should do.
Any ideas???? :idea:

So, any idea?? Could somebody suggest me what should I do???
Please!!!

Same problem
I am having the exact same problem. I tried various fixes but nothing worked. I can't sync my PDA at all now. It used to work ok but starting 10 days ago it simply stopped. The only think I did was using the Internet Connection Sharing applet. After using this applet - no sync at all. And the Windows Mobile Device Center (WMDC) in Windows XP displays a stupid message; see atachment.

marbron: It sounds to me like your CD may be damaged or dirty so some parts of it (namely the ones with Outlook) are not readable.
Try cleaning it and the drive.
In any case you should also delete the partnership from PPC side before establishing a new one.
Innovative: Internet sharing disables ActiveSync but should restore it when deactivated.
Did you try to reset your device? If you are using an unofficial ROM this may be a bug and you may have to hard reset.
Also how are you using WMDC under XP? It was my understanding that thing is for Vista only.
Any way, try AS 4.5 and see if that works better for you.

Can WM6 read new Excel 2007 Format

I have Office 2007 and have *.xlsx files I want to sync with the pocket PC but the Pocket PC can't seem to see them, they are on the Pocket PC but are not in the Excel "All Folders" List. If I try to open the file from explorer on the pocket PC it says "There is no application associated with the File. Run the application first, then open this file from with in the application" But the Excel application in WM6 won't open it. Why would Microsoft release office 2007 and WM6 at the same time and make them incompatable?????
If this is true it is the most stupidest thing I have found so far, please someone tell me I am doing something wrong!!!

Its true. WM6 will not read Excel 2007 format. Well, most of you business partners neither. So you will end up saving all your documents in a friendly 2003 compatible format
...or switch to open office... (NeoOffice on a Mac...)

How are you uploading them too the phone? Are you copying them to a storage card or going through Active Sync?
I can't test it myself, but it's possible that active sync might solve your problem because it does some sort of file conversion when you sync files doesn't it? Perhaps the latest version, or the one in Vista will sort this?
Or maybe MS have just not realised the problem yet, woudln't surprise me!

They are through Windows Mobile Device Centre on Vista. The files are in the sync list.
This is so unbelievable that it is stupidity, it just does make sence, maybe microsft will release a patch to fix there F#*k up.

Well, I read about it: AFAIK there is no 2007-to-2003 conversion within ActiveSync. So you just save the files as 2003 files from Excel 2007.

HTC problem w/ ActiveSync to second computer

I cannot get my HTC to complete an ActiveSync with my second PC (a Laptop). After more than a week speaking with HTC and surfing for solutions, I can successfully sync with my PC#1 (Tower Computer) but can still not get a complete sync with the PC#2 (Laptop). I am only syncing Contacts, Calendar & Tasks. On the laptop, I can sync Calendar and Tasks, but Contacts has failed every time and with every attempted fix. I do have a large number of contacts (3925), but this syncs OK every time on my Tower PC. After a long period the sync process stops with the following error message:
“Desktop synchronization cannot be completed. Reduce your mailbox size by deleting some items and folders and try again. Support Code:85010017”
I think this odd in that I'm not trying to sync my mail folders
Following are my specs/setup:
Handheld Device:
- HTC HD (called Blackstone in US)
- Window Mobile 6.1
- ActiveSync 4.5.0 (build 5096)
PC1 (Tower):
- Asus P5N32-SLI Premium Motherboard
- Intel Core2 Duo 6600 2.4Ghz (Socket775)
- 4GB RAM (OCZ DDR2 800Mhz)
- Windows XP Professional SP3
PC2 (Laptop)
- Lenovo X60s (Type/Model: UK16DUK)
- Intel T2400 @ 1.83Ghz
- 80GB HD, 1GB Ram
- Windows XP Professional SP3:
I’ve tried all the obvious such as disabling AV and firewalls, deleting all contacts in Outlook and even recreating a new relationship between the HTC and Laptop. One additional note; on a few of the attempts it would end with the error above, but actually sync all of the contact multiple times (ie ending up with 7850, 11,775 or 15,700 contacts which are even multiples of the number I actually have. And yes I’ve ticked the box to “replace” not add in the Connection/USB setup page on device.
Thanks in advance for any help in resolving this problem.

try disabling tf3d (start/settings/personal/today/elements and untick tf3d) during sync

If your Syncing from outlook, the message is Right. Contact in outlook are part of your mailbox.
Here is somthing you could try.
Make a subfolder under contacts and put copy a few contacts in it.
Now configure active sync to sync only the contacts subfolder under contacts.
See if that works.
Or you can move most of your contacts to that subfolder en do a sync without ajusting activesync settings. That way there is less data to sync initially. If this goes well move some more contacts from the subfolder to the contacts folder.
Once all the contacts are synced you shouldn't have the problem anymore.

Bbonzz & Stief, thank you both for the replies. Bbonzz, I just tried the your idea of unticking tf3d but no joy. Stief, your idea of chopping the amounts up into smaller chunks may work as a one-off, but I’d have to redo this sequence at later points as (no offense to any MS employees on this forum), I would never trust a MS application with all my personal and business information; so the “real” repository for this data will always be my CardScan software for which I will infrequently make new transfers into Outlook and thus would have to do this “workaround" many times
One other item that may help troubleshoot is that after an Activesync with the offending second computer (laptop) it has sometimes loaded many blank contacts into Outlook and even after stopping and unplugging the cable Outlook has continued to add more.
It is actually doing this right now and is up to 301 blank contacts for which I’ll wait till it stops and delete them all.
... open for other fixes if anyone has any ideas

maybe is stupid as idea (it did the trick for me in the past when i had Palm), but worth try since you've nothing to lose
your 2 pc's have the same contacts database? I mean, if you delete everithing on laptop you don't lose anyting, right? If so, you could try to delete the contacts database on laptop, bacup the tower in a .pst, import in laptop. In this way you'll have the same image on both pc's, and all the contacts will have the same ID. So Activesync should simply verify that there's nothing new on laptop side, and finish the sinc. And since it's only the first sync that scans the entire database and compares with the entire database on handheld, next time you shouldn't have problems anymore

I've the same problem here

Guys ....
I had exactly the same problem. The way I solved it was to sync first old phone (I have new NB and PPC ... so I needed to migrate all info from old/home PC and Hermes to NB and HD).
so the working process:
1] I synced HD with home PC
2] Sync Hermes with NB
3] Sync HD with NB
......
done
no more "mailbox size failure" appeard ....
/ said with other words .... the process recommended by Stief should work as well - or better ... just migrate all data to NB not using HD and than resync HD with laptop.

bbonzz, thanks again, I've tried this fix. I imported the PST file from computer #1 to computer #2. Then, did full full HTC sync with computer2. IT WORKED. However, when I then try to sync with computer #1, it's back to same problem.
As HTC wash their hands of any Activesync issues, we're on our own. I've found a prgramm called XTNDConnect. Does anyone know if this could replace acctivesync?

i think it is an activesync / wm6 bug, and not a bug of the blackstone.
I had the same behaviour with my mda3 (blue angel)

The last solution i can think of, is a "partial" sync. It's a pain in the a**, since you have to sync back and forth, but could work.
What i mean is:
1. you have your .pst backup. Now delete everything everywhere but contacts, say, # to C, sync with your HD and sync with the other PC: since there are few contacts, you should sync without problems.
2. Now import in pc #1 or pc#2, where you want, the .pst backup (with the filter "do not import duplicates, of course), and delete everything but contacts from # to F and sync again with both PC's. Since #-C are already synced, you shouldn't have problem, because this time should be imported only contacts D-F
3. Go on this way since all contacts have been synced.
If this one too fails, i surrender

One note not syncing?

It used to sync perfect before but not now, i have it checked in active sync and it's on my pc but wont sync over to my hd2 whats up?

Bump anyone?

Beatkeeper said:
It used to sync perfect before but not now, i have it checked in active sync and it's on my pc but wont sync over to my hd2 whats up?
Click to expand...
Click to collapse
Have you checked on your PC to see if you have more than one OneNote Mobile Folder? You are probably aware of this, but if you have recently flashed a new ROM, a new OneNote Mobile sync folder will be created on your PC. If that is the case, just copy your notes from the old folder into the new one.

where will i find the said new folder?

bump please

Beatkeeper said:
where will i find the said new folder?
Click to expand...
Click to collapse
If you open up OneNote on your PC you should see the OneNote Mobile folders in the "Notebooks" area on the left hand side of the screen (you may need to expand OneNote Mobile to see all folders). The current OneNote Mobile folder is normally the last one on the list. As mentioned, just move your notes from the old folder to the new one.

Beatkeeper said:
It used to sync perfect before but not now, i have it checked in active sync and it's on my pc but wont sync over to my hd2 whats up?
Click to expand...
Click to collapse
that is part of perfect. Have you ever seen onenote desktop syncing anything to onenote mobile? The feature was never implemented.

Onenote is build to sync in both directions:
- Onenote Mobile -> PC
- PC -> Onenote Mobile
Wherever you create a new note its synchronized to the other side.
If that does not work... Something is set up incorrectly.
One tip for the following set-up
Onenote 2010
WMDC 6.1
Win Mobile 6.5
-> Delete all partnerships
-> Backup and Delete (not only close but DELTE) all Notebooks called "Onenote Mobile" on the PC (To do this look for the physical location of the Notebook and delete it)
-> Set up a new partnership (tick the box for Onenote sync in WMDC)
-> Onenote should now have created a new Notebook with the name "Onenote Mobile"
UNITL HERE YOU SHOULD BE ABLE TO SYNC FROM PC -> TO MOBILE
(BUT NOT FROM MOBILE -> TO PC)
If you also want to sync from MOBILE to PC click on the Notebook "Onenote Mobile", select Properties.
Click on "Convert to 2007" (from 2010) and click OK.
Now Sync should also work from MOBILE to PC...
Good Luck....