I just bought a TF101 off ebay. The seller said the touchscreen stopped responding to touch after an update. I've looked around and seen it has happened to a few others. A co-worker I have also works at an asus repair facility. He said it can be fixed. It would need to be recalibrated with some software they have. He has offered to fix it for me. But he cant get me the software. Anyone out there know of this software and where I can find it? I was thinking i would just be able to flash a new firmware/os to the tablet and that fix it but from what i've heard even after that the touchscreen still gets iffy.
Which software do you mean? The software to calibrate it? Your friend says he can calibrate it, why would we have the software for that? Or you mean the Android software (ROM) for the tablet? If the latter, of course you can get it. It's always available to download on the ASUS website or you can get custom ROMS.
Sent from my Transformer TF101
It may be common fault in Atmel-made touchscreen controller and its driver. As people say, sometimes it may be fixed by "hard reset" of controller chip - i mean, disconnecting or completely discharging battery. This way helped some russian Iconia (it is based on same SoC and same touchscreen controller) users.
lw_temp said:
It may be common fault in Atmel-made touchscreen controller and its driver. As people say, sometimes it may be fixed by "hard reset" of controller chip - i mean, disconnecting or completely discharging battery. This way helped some russian Iconia (it is based on same SoC and same touchscreen controller) users.
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sorry folks. crazy week at work. i just got the tablet in yesterday and im not sure if the digitizer is bad or not. the backlight for the lcd screen comes on. but the screen never shows anything. ive held volumn down and power for upwards of 60 seconds. no luck with a recovery menu. I just plugged it into a computer and the computer detects it. installed drivers and i can explore its contents. Im at work so i dont have an hdmi cord to test it on a tv or anything like that. could that be a sign that the LCD is bad , even though the back light and everything lights up?
Related
So here's my dilema. The transformer is on, I know cause I can plug it into my PC and it's detected and I can ADB into it. Only problem I have is the screen does not want to turn on. I've rebooted it and nothing, no asus logo no loading screen or anything. Is there anything that I can do or that it could be?
thanks
I had the very same problem, unfortunately it seems as though the only option is to r m a your tablet
Sent from my Galaxy Nexus using xda premium
Can you tell if the back light is on in your tablet? If it is, a cable has come loose, I wrote a quick guide a week ago, I'll try to find it, but search is disabled right now.
Edit: http://forum.xda-developers.com/showthread.php?t=1522637
what's the warranty length on the tablet? I'm approaching the 1 year mark.
No backlight, or flickering or anything. Just looking at the tablet is as if it's not charged/powered on. Only way of knowing anything is happening is when it gets detected by my computer.
Thanks for the replies.
It depends on your warranty card I think, correct me if I'm wrong, but they are usually one year. If you have an HD TV with an HDMI port, and you have an HDMI mini cable, try that as well. If it works, probably just a cable loose. Asus didn't do a good job of making sure nothing comes loose, and a drop from any height or any small bump could cause the tape on the display cable to slip. I've heard plenty of horror stories of Asus RMA as well.
Hello you all out there,
After having my dock for a week the keyboard stopped responding. As in the touchpad and the usb port work like they should but no key what so ever is responding. The accu in the dock get recognized by the dual battery widget and it displays a percentage of power left.
I have tried rebooting the devices in several configurations. With the dock attached, without it attached. Even a factory reset didn't help.
Is there anything else I should try before sending it back to Asus?
Thanks in advance for the advice.
Hey dude. I just sent my second RMA for this issue. Same exact problem. Keys do not work, but trackpad and peripherals do. I sent the dock the first time and they returned it. When I tried to use it, to my surprise, the problem was there.
The only reasonable thing I can think of is that a component in the tablet is damaged, thus, I had to send both the tablet and the dock. If you can test your tablet on another dock (I couldn't) that may help shed some light.
What has me worried this time is that I know they received my package (FedEx tracked) early Monday morning, but my RMA status has not been updated, which makes me suspect things are complicated. It also makes me question the quality of the product; this design flaw is bound to repeat itself, and I have my doubts on their apparent effort to make sure that doesn't happen.
I seriously love this product, but the quality of the guts just kills it for me. I'll let you know what I find out; I'd love it if you keep me posted too.
Update
Well, according to the ASUS RMA status website, my Transformer has been "ready for shipping" since March 30th; way to get on the ball there, ASUS.
I can't recommend ASUS for tablets. Not with this sorry excuse for customer service and product quality. I sure hope those buying the Prime (not me) get a better deal.
So I have an issue with a 2012 N7, warranty is long gone. I've tried all suggestions from billykxda's thread, but no luck thus far. I've also tried Google's official page on the topic as well.
I've left the device charging for many consecutive hours, both via AC power and USB, and I suspect my issue resides with the LCD screen. Also tried a hard battery pull. It's also important to note that I haven't undertaken any mods on the device at all, i.e. the bootloader is still locked and USB debugging is not enabled yet.
When I plug the device into my PC the Win7 driver notification bubble pops up, usually reporting either an Unknown Device or an "APX drivers not installed" message. I'm unable to get it to boot into Fastboot, Recovery, or Android OS. Plugging/unplugging the device via USB yields these driver messages over and over again, along with the Win7 sound notification, so the device isn't totally dead, but no amount of button combinations or 30-60+ second button holds are getting any response.
Has anyone else experienced these issues before? Do you think my device is totally dead?
AvidPhisherman said:
Has anyone else experienced these issues before?
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Yes; I am also experiencing similar issues. Unfortunately, I have not reached a solution. I just replaced a broken screen for a friend. Once I got the screen in, I tried turning it on but didn't see anything happen. I began to research and thought I had the dead battery issue that most people get when leaving it unplugged for an extended period of time. I plugged it in using the wall adapter for a few hours, used the power+volume buttons and still didn't get any response. Finally, I decided to charge it with my PC. The PC recognized something was plugged in, installed drivers, and now I have a Nexus 7 in my connected devices list. While connected to my PC, I hold power+volume down and hear the USB disconnect, reconnect, and have an unrecognizable device attached. This leads me to believe that the Nexus 7 is working properly and the screen is not working. I have taken the entire device apart to re-seat all connections 3 different times and still cannot get it to work. I hope someone can shed some light on our issues!
Edit: I forgot to mention, I also tested the battery with a digital multimeter. It reads approximately 3.79 volts DC. I thought it may be important to state this in case the issue is battery related. I'm not certain what the correct value should be for it to work properly.
I am currently trying to diagnose this problem. Yesterday, I hopped on Craigslist and bought a working Nexus 7 for 50$. I am currently taking it apart to rob parts from it and figure out where the problem is. So far I have tested the battery. The battery reads approximately 3.78 volts DC so I can probably rule this out as my problem.
Also, I noticed something strange yesterday. I took the broken Nexus with me when I went to meet up with the man selling the used/working Nexus. While I was outside in very bright sunlight, I pushed the power button on the broken Nexus. I noticed that I could actually see the screen doing something. It was all fuzzy and had lines running every where, but you could in fact see it doing something. I think the replacement screen I received is bad, but I won't know until I start swapping parts.
AvidPhisherman, for now maybe try taking your Nexus out in very bright sunlight and see if you can see the screen do anything when you press the power button. Also, I'm not trying to hijack the thread. It seems that we have very similar issues. I hope to find something that fixes both of our problems.
Success.... kinda. I tried combining the broken Nexus 7 motherboard with the working Nexus 7 screen but it wouldn't fit since one is the 3G model, and the other is the Wifi only model. Next, I put everything back together on the broken N7, but this time I used the LCD ribbon cable from the good N7. Success!!! It powered up, and I can see the screen. My problem now, is that the screen is mostly unresponsive and acts like you are touching it in random spots, when you're not touching it at all. I'm taking it apart to re-seat the connections... again.
__redfox__ said:
Success.... kinda. I tried combining the broken Nexus 7 motherboard with the working Nexus 7 screen but it wouldn't fit since one is the 3G model, and the other is the Wifi only model. Next, I put everything back together on the broken N7, but this time I used the LCD ribbon cable from the good N7. Success!!! It powered up, and I can see the screen. My problem now, is that the screen is mostly unresponsive and acts like you are touching it in random spots, when you're not touching it at all. I'm taking it apart to re-seat the connections... again.
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Hey redfox thanks for taking in interest in this! You're not hijacking the thread, your posts are very helpful. Good to know I'm not the only one experiencing these issues.
I'm just a hobbyist with an interest in fixing things, although I don't have much experience with DIY fixing. I didn't have a chance to try turning the screen on under direct sunlight, but yesterday I took both my non-working Nexus 7s (the first one I mentioned in my OP, the second one just has a bad/hollowed out USB port) in to a repair shop for a free diagnosis. I'm actually a business user, my company owns the tablets but I'm responsible for maintenance/tech troubleshooting.
Please keep me posted with updates as to how your progress is going. I'll post again once I get a report from the repair shop re: my issues.
Hi,
I have been having the same problem,
I bought my wife a used Nexus 7 and it worked just fine for almost a year then all of the sudden the screen would not function
there would be lines going through it but it remain dark.
thank you for researching the matter i will try to buy the part online and see if i can get it to work now!
if i understand it correctly there is no need for a new mother board but just a new LCD ribbon cable?
godnessy said:
Hi,
I have been having the same problem,
I bought my wife a used Nexus 7 and it worked just fine for almost a year then all of the sudden the screen would not function
there would be lines going through it but it remain dark.
thank you for researching the matter i will try to buy the part online and see if i can get it to work now!
if i understand it correctly there is no need for a new mother board but just a new LCD ribbon cable?
Click to expand...
Click to collapse
I cannot guarantee that it will fix your screen, but it is possible. When I had this one out in the sun, it did the same thing. The screen was super dark, and I could see crazy lines. Hopefully a new ribbon/cable will fix your problem. They are only a few dollars on Amazon.com
godnessy said:
Hi,
I have been having the same problem,
I bought my wife a used Nexus 7 and it worked just fine for almost a year then all of the sudden the screen would not function
there would be lines going through it but it remain dark.
thank you for researching the matter i will try to buy the part online and see if i can get it to work now!
if i understand it correctly there is no need for a new mother board but just a new LCD ribbon cable?
Click to expand...
Click to collapse
__redfox__ said:
I cannot guarantee that it will fix your screen, but it is possible. When I had this one out in the sun, it did the same thing. The screen was super dark, and I could see crazy lines. Hopefully a new ribbon/cable will fix your problem. They are only a few dollars on Amazon.com
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Click to collapse
Hello fellow users! Quick update, I finally heard back from the repair shop.
Bad news - they tried swapping out the screen, then the battery, USB charging port, display cables, etc. etc. and nothing worked. Their diagnosis is that the tablet has a fried motherboard, and they're unable to repair and/or replace it
Good news - it cost me nothing to receive this diagnosis
Hopefully the outlook is not so grim for your respective N7s. Just wanted to post an update as to what I learned from this whole experience.
Hi guys, Reporting in.
Toke a while but i got the part AND found the stupid device!
After ALOT of fiddling, taking apart and putting back again i found out that the problem was the battery!
it looks like it was on its last leg and that caused all the strange screen stuff.
I dont have another battery to replace it so instead i hooked it up straight to a USB cable and into the socket and it works just fine
thanks for the tips and hopefully this helps someone else!
Hi,
i bought a factory refurbished I9600F from aliexpress. It worked great for 3 days, then the phone became slow to respond, the screen was flickering in yellow-green tones, and then wouldn't come back on but stay black. (but I would still get notification sounds for incoming messages, the notification LED was still working, and the menu keys also light up when I press home/power).
Pulling the battery fixed the issue once, but the problem came back after 1 hour.
I managed to revive the phone once more by pulling the battery and holding the power button to drain all remaining power in the device. The phone was working again for a few hours, but now it's back to having a black screen and even the power drain method doesn't work anymore...
So i'm guessing that replacing the screen won't fix the issue, since the screen is working just fine for a a while (both image and touch are perfect) - but then somehow there must be some electrical issue that causes the graphics unit to malfunction.
I checked the easily accessible connector to the left side of the battery, but it seems that the screen is mainly connected via flex cables that cannot be accessed unless you heat up your device and pry out the screen.
I have found some information on the internet that pressing hard on the spot where the flex cable connector is might fix the problem, but this didn't work for me.
FYI, I'm running the default Samsung firmware the device shipped with and used Kies + OTA update to get the latest official FW. No rooting or any other mods. Just some regular apps installed.
Any recommendation what I could try to fix this problem? Thank you all!!!
BTW, I have found similar reports on the internet here:
http://forums.androidcentral.com/samsung-galaxy-s5/405238-galaxy-s5-static-screen-won-t-turn.html
But the linked how-to-fix guide states that heating up the display assembly is only recommended on devices with a broken screen... So now I don't want to risk breaking my working screen.
So mainly my options are
a) open the device to check the flex cable connection
b) buy a new battery to see if that solves if (some people have reported success with a different battery)
c) buy a new screen assembly on aliexpress for around €135 and hope that a new screen will fix it...
Thoughts?
wutzin said:
So mainly my options are
a) open the device to check the flex cable connection
b) buy a new battery to see if that solves if (some people have reported success with a different battery)
c) buy a new screen assembly on aliexpress for around €135 and hope that a new screen will fix it...
Thoughts?
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Hello, how did you solve this? I currently have the same problem.
gustav9797 said:
Hello, how did you solve this? I currently have the same problem.
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sorry, i actually never was able to get this resolved. I tried removing the screen to get to the flex cable, but broke the screen because I hadn't heated up the glue enough...
Had to buy another device.
Sorry I don't have better news...
wutzin said:
sorry, i actually never was able to get this resolved. I tried removing the screen to get to the flex cable, but broke the screen because I hadn't heated up the glue enough...
Had to buy another device.
Sorry I don't have better news...
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I'm going find out the cause for this issue. I've disassembled one device that only lights up when it is warm. If I put it in the cooler it refuses to light up for some time after that. I tried placing only the screen in the cooler, also only the phone body in the cooler, but couldn't find any difference doing this as it refuses to light up both times for a couple of minutes then it works great again.
I've ordered another device that had its screen shattered so I will try my current screen on that device.
It could be some internal hardware fault in the mobo, it could be the LCD connector having a bad connection somehow, it could be the screen assembly itself, but I will find out eventually.
I've seen many places on the internet where people say this is a software issue. There is a very simple answer to that question. How could it be a software issue if not even the boot logo shows up when you start the phone?
I will keep this thread updated.
Verified that this is a problem with the motherboard. What circuit on the motherboard could have problems with cold temperatures? The main power one? If so, I will try replacing it with a different one.
Update: Was not able to fix it. Motherboard is now scrap.
Hello, guys.
Several days ago I bought HD2 with cracked screen, also stuck in Android bootloop (some Cyanogenmod ROM)
I don't even planned to make it work normally, planned to use it as spare parts for another HD2, but after reflash to a stock 3.14 - it booted up normally.
But Wi-Fi is dead, it simply doesn't turn on.
Link to a video:
youtu.be/4QglUj_CIvI
Anyway, I will replace display module as soon as it arrive to me.
So, does anyone have suggestions? Something tells me, it's a HW problem, not SW. Now device is dissasembled.
And there is no visible damage near Broadcom chip or somewhere else. No corrosion, no cracks, no overheating marks. Nothing.
Bluetooth is working normally, despite it's the same IC.
Any help is appreciated...
nearnull said:
Hello, guys.
Several days ago I bought HD2 with cracked screen, also stuck in Android bootloop (some Cyanogenmod ROM)
I don't even planned to make it work normally, planned to use it as spare parts for another HD2, but after reflash to a stock 3.14 - it booted up normally.
But Wi-Fi is dead, it simply doesn't turn on.
Link to a video:
youtu.be/4QglUj_CIvI
Anyway, I will replace display module as soon as it arrive to me.
So, does anyone have suggestions? Something tells me, it's a HW problem, not SW. Now device is dissasembled.
And there is no visible damage near Broadcom chip or somewhere else. No corrosion, no cracks, no overheating marks. Nothing.
Bluetooth is working normally, despite it's the same IC.
Any help is appreciated...
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Click to collapse
could be something regarding to your wifi antenna in your housing, the connector to it, or coaxial cable to the mainboard