Related
To start off, I'd like to let you guys know that I'm a diehard Android and HTC fan. I have the ADP1, the Nexus One, and now the Evo. I was extremely excited about the Evo on launch day (like many of you). Now that much of this excitement has been killed by the recent plague of Evo problems, I'd like to share my concerns:
On my first Evo, I had some pretty bad light leaking from the soft keys. I returned that unit, only to receive what appears to be a refurbished unit. (Good luck trying to explain what light leaking is to the Sprint reps. The lady rolled her eyes at me trying to convince her this problem does in fact exist.) The new unit still had some very slight leakage, and the kickstand was also scratched up. I decided to suck it up and live with it, but the next few days made things worse.
Then we learned about the 30fps cap, touchscreen input lag, the screen lifting up, poor wifi reception, and probably still more to come...Seeing as HTC hasn't even acknowledged these issues, I don't think there will be a fix within my 30 day grace period. As much as I love what this phone COULD be, I'm stuck with what it really is; a bunch of high end components carelessly thrown together...
But not all is lost! HTC still has a chance to fix this! There are still about 20 days before I (and many others) return the Evo. I really hope HTC manages to fix this, whether its through a recall, or something else. I beg of you HTC: Fix your flagship device! It's sinking! (See what I did there?)
Thank god for 30 day full return of all money paid am I right?
P.S. you GOTTA know any 1st gen device you buy is gonna have hardware problems to be ironed out. Don't want to deal with them? Wait for the 2nd gen device a year from now
Example: Theres no way in hell I would buy an iPad due to it being a 1st gen device. I already knew before it came out that it would have hardware problems...
Ryan Frawley said:
Then we learned about the 30fps cap, touchscreen input lag, the screen lifting up, poor wifi reception, and probably still more to come...
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Click to collapse
Of the things you listed, defective wifi and the screen lifting up are the only items that are actual defects and neither are present on my Evo. Additionally, my wifi reception is awesome, so I don't agree that that there is a global issue there either.
Actual defects are covered for 1 full year, which is about 6-8 months longer than I intend to keep the Evo (pending what is released). If my screen starts peeling or my wifi actually stops working I will RMA it for another.
I just want to suggest that maybe some of the "issues" users experience are beyond what is reasonable. What do you think?
danknee said:
Actual defects are covered for 1 full year, which is about 6-8 months longer than I intend to keep the Evo (pending what is released)
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Click to collapse
Wow
Must be nice to be so rich!
ap3604 said:
Wow
Must be nice to be so rich!
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Click to collapse
Ha! I wish. Sprint Premier users can upgrade once per year... Unfortunately I paid a bit for an Evo so my upgrade will be ready come October (One year anniversary from the Hero release date). I hope there is something that convinces me to use it!
danknee said:
Of the things you listed, defective wifi and the screen lifting up are the only items that are actual defects and neither are present on my Evo. Additionally, my wifi reception is awesome, so I don't agree that that there is a global issue there either.
Actual defects are covered for 1 full year, which is about 6-8 months longer than I intend to keep the Evo (pending what is released). If my screen starts peeling or my wifi actually stops working I will RMA it for another.
I just want to suggest that maybe some of the "issues" users experience are beyond what is reasonable. What do you think?
Click to expand...
Click to collapse
None of these issues are particularly bad by themselves. But they are all quickly adding up to signs of poor quality control over at HTC.
danknee said:
Ha! I wish. Sprint Premier users can upgrade once per year... Unfortunately I paid a bit for an Evo so my upgrade will be ready come October (One year anniversary from the Hero release date). I hope there is something that convinces me to use it!
Click to expand...
Click to collapse
I heard that when you activate any new phone, your upgrade eligibility bumps up to that date. I got this from a Sprint rep while planning to buy my Evo. So I won't be eligible for another year.
I agree with the guy on this board that said not to buy any first gen device, because most of the time it will have problems to work out. I haven't experienced any of the problems that some people seem to have, obviously out of hundreds of thousands there will be some problems and HTC and Sprint will deal with them as they come, hopefully in a timely manner.
I wouldn't return your EVO. Its a decent phone and good piece of hardware.
ap3604 said:
Thank god for 30 day full return of all money paid am I right?
P.S. you GOTTA know any 1st gen device you buy is gonna have hardware problems to be ironed out. Don't want to deal with them? Wait for the 2nd gen device a year from now
Example: Theres no way in hell I would buy an iPad due to it being a 1st gen device. I already knew before it came out that it would have hardware problems...
Click to expand...
Click to collapse
Err, the iPad is actually a bad example to use as a 1st gen device NOT to buy as it is really solid with no hardware problems. Pls name one hardware defect the iPad has?
orris said:
I heard that when you activate any new phone, your upgrade eligibility bumps up to that date. I got this from a Sprint rep while planning to buy my Evo. So I won't be eligible for another year.
Click to expand...
Click to collapse
My eligibility date still shows 10/01/10. You can check yours here. I will wait one billing cycle and check again to be sure. If not, then my gf is getting a used Evo to replace her Hero and I'll get whatever the next thing is.
I agree with the OP and about to do the same before my 30 days are up.
I just can't see the EVO running almost every game i put on it slower than the N1 and not to mention some games are just too choppy to play.
HTC had the exact same issue with the HD2 and they NEVER fixed it.
I hope that due to all the media attention the fps issue received, HTC will fix it in a timely manner.
The phone is great and all, but the N1 just beats it for now. at least for me.
clubtech said:
The phone is great and all, but the N1 just beats it for now. at least for me.
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Especially now that the N1 has 720p video recording that looks better then ours >.<
mrono said:
Especially now that the N1 has 720p video recording that looks better then ours >.<
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Man... I wish I had the stone's to root my Nexus One...
Just a certifiable chicken
but what makes anyone think the HTC will be rolling out a 2nd gen EVO? It seems like every year they come out with completely new devices with different names and whatnot. Granted most internals would be the same but overall, the devices are new.
does htc just have a bad habit of using poor adhesive?
n1 from reports, touch pro from experience and now the evo. how many other htc phones have the problem?
i doubt i'll ever buy another htc phone again - heck before 26 days i may not even have this one anymore.
yep this is gonna b my last "High Tech Computers"phone.so much promises and hype they create before launch and once we get the device after falling for their trap we stuck with it.no more preordering anything for now on for me,jus gonna sit back and READ.
You aren't stuck with anything. Return it.
Uhh, have you been hiding in a cave???
LordLugard said:
Err, the iPad is actually a bad example to use as a 1st gen device NOT to buy as it is really solid with no hardware problems. Pls name one hardware defect the iPad has?
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Click to collapse
Well, within a few days tons of iPad customers reported issues with Wi-Fi, which Apple confirmed.
I have read issues with some iPads overheating. (Just run a quick google search for 'ipad issues' and you'll see plenty of problems).
More recently, Apple/AT&T managed to leak 100,000+ customers email addresses.
*********************************************************
Is the iPad a poorly made/designed product? NO. Though I do not own one, I will be the first to admit it's a fantastic device.
However, just like any other 1st-gen piece of hardware sold to the masses, issues are bound to crop up, and the EVO is no exception.
LordLugard said:
Err, the iPad is actually a bad example to use as a 1st gen device NOT to buy as it is really solid with no hardware problems. Pls name one hardware defect the iPad has?
Click to expand...
Click to collapse
Cant hold wifi. This is a known issue.
orris said:
I heard that when you activate any new phone, your upgrade eligibility bumps up to that date. I got this from a Sprint rep while planning to buy my Evo. So I won't be eligible for another year.
Click to expand...
Click to collapse
That was not my experience. I upgraded in May 09 to a Samsung Rant, then bought a Touch/Vogue a few months later off ebay and activated it on my account but I was still able to upgrade as of May 2010 to my happy little Evo.
http://www.engadget.com/2011/07/28/motorola-mobility-reports-56-million-net-loss-in-q2-3-3-billi/
didn't see this coming
cpam said:
http://www.engadget.com/2011/07/28/motorola-mobility-reports-56-million-net-loss-in-q2-3-3-billi/
didn't see this coming
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And this is a good thing, why?
did I say that is good?
cpam said:
did I say that is good?
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Why the smilies? Lol kind of missleading
Sent from my Xoom using Tapatalk
okantomi said:
And this is a good thing, why?
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Because they are a horribly run company. So its good because although not much of a loss any loss shows things need to change. Although I will never purchase another moto product if I can help it for those that will maybe it will force some sort of change
csseale said:
Because they are a horribly run company. So its good because although not much of a loss any loss shows things need to change. Although I will never purchase another moto product if I can help it for those that will maybe it will force some sort of change
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Click to collapse
My thoughts are the same. Maybe this will cause the CEO to open his eyes.
BlackDino said:
Why the smilies? Lol kind of missleading
Sent from my Xoom using Tapatalk
Click to expand...
Click to collapse
is used for a big Smiley face, but some use it for a shocked face (like the jaw is dropped)
Sent from my Xoom using XDA App
okantomi said:
And this is a good thing, why?
Click to expand...
Click to collapse
Karma works in this life.
Sent from my Bolt
kurttrail said:
Karma works in this life.
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Click to collapse
And if there are no consequences for screwing up, there's no reason to improve.
Of course, the real question is WHY they had a loss. I obviously think they've screwed up plenty of times - see the lack of Euro Xoom updates and locked bootloaders in phones - but it's hard to say how much effect those particular choices had. There are also lots of boring and simple reasons for a loss, like business restructuring or increased product costs.
Motorola was ahead of Apple http://en.wikipedia.org/wiki/ROKR_E1 but was never able to make an impact like Apple did. This shows a lack of vision and leadership. The Xoom again is light years ahead of the Ipad in my opinion in terms of HW, but still cannot shake the ipad in terms of market penetration. Last night I was watching the HP tablet add... the key point they made was ..oh we can play flash! sounds silly to us, but my friend (non-geek) was excited saying finally he can watch those foreign language movies on that website which use flash...
Xoom was priced at $600, it did not have a working micro SD solution but now other Android Tablets are coming I think it is kind of late.
For Android in general Motorola has and continues to be too slow releasing upgrades. In Canada in MAY !!! the upgrade to 3.1 !!! is coming soon !!!! it is August. Here is a clue, soon means tomorrow or even later in the week NOT MONTHS !!!! They get Canada 3.1, then so what the latest version is 3.2 it is such a thing that stops any sane person from buying Motorola.
For Android Phones MOTOblur nobody wants it but Motorola
We can't even get 3.2 on our 3g Xoom.....so when ICS comes out we are going to be the last to get it..but this is not just moto Verizon has their hands in that part. But I believe moto should push Verizon if not to just keep us happy but they dont
I think we, by that I mean the XDA and hardware enthusiast, only represent a fraction of Moto's or any other hardware developers sales. The average person probably doesn't realize they haven't received the 3.2 update much less that ICS is in the pike.
Yes I am sure they are aware of us and we are important to them but by no means are we the majority.
When the Xoom finally released Moto was already at work on the next device and the next beyond that.
They don't put much of their resources into supporting a device that has already sold. They want you to buy the next one. Unfortunately building relationships seems to be a thing of the past.
Just my two cents worth.
Sully9663 said:
I think we, by that I mean the XDA and hardware enthusiast, only represent a fraction of Moto's or any other hardware developers sales. The average person probably doesn't realize they haven't received the 3.2 update much less that ICS is in the pike.
Yes I am sure they are aware of us and we are important to them but by no means are we the majority.
When the Xoom finally released Moto was already at work on the next device and the next beyond that.
They don't put much of their resources into supporting a device that has already sold. They want you to buy the next one. Unfortunately building relationships seems to be a thing of the past.
Just my two cents worth.
Click to expand...
Click to collapse
Very very well put....thank you
For me, the Galaxy Note is dead in the water. I went through 4 units, the last being croaked by ICS, and it also had the eMMc bug. Onwards and upwards. Talk of the Note 10.1 and Note Mk2 seem interesting, but by the time they hit the streets in the UK, other manufactures might have something else to consider.
These devices are way too expensive to take risks with, and considering the now tarnished reputation of the Galaxy Note, its a once bitten, twice shy situation. Its a great shame, the Galaxy Note could have been iconic, but its not. The experience of owning one soon becomes a burden. Watching the Samsung ads on the telly just making you feel a complete fool while you wait for the next replacement to arrive, and then, its only to find its just as bad as the one you sent back. Then comes the acceptance this is about as good as its going to get, so you keep it. I had in my mind that it would be out of date anyway, within a year or less, I could flog it on eBay and get a better, faster, more reliable, more feature rich upgrade. Samsung wasn't going to let me have that luxury, they hit me with the Ice Cream Sandwich. Well I'm not going to repeat that part of the story here, but suffice to say ICS to me meant 'Instant Crippled Samsungnote'. That was it, I'm out, I'm not sacrificing any more of my life in a quest to get something that really doesn't exist, and that something, is a product free from major defects and faults.
Wallet not opening any-time soon
bigstarrynight said:
For me, the Galaxy Note is dead in the water. I went through 4 units, the last being croaked by ICS, and it also had the eMMc bug. Onwards and upwards. Talk of the Note 10.1 and Note Mk2 seem interesting, but by the time they hit the streets in the UK, other manufactures might have something else to consider.
These devices are way too expensive to take risks with, and considering the now tarnished reputation of the Galaxy Note, its a once bitten, twice shy situation. Its a great shame, the Galaxy Note could have been iconic, but its not. The experience of owning one soon becomes a burden. Watching the Samsung ads on the telly just making you feel a complete fool while you wait for the next replacement to arrive, and then, its only to find its just as bad as the one you sent back. Then comes the acceptance this is about as good as its going to get, so you keep it. I had in my mind that it would be out of date anyway, within a year or less, I could flog it on eBay and get a better, faster, more reliable, more feature rich upgrade. Samsung wasn't going to let me have that luxury, they hit me with the Ice Cream Sandwich. Well I'm not going to repeat that part of the story here, but suffice to say ICS to me meant 'Instant Crippled Samsungnote'. That was it, I'm out, I'm not sacrificing any more of my life in a quest to get something that really doesn't exist, and that something, is a product free from major defects and faults.
Wallet not opening any-time soon
Click to expand...
Click to collapse
The second I find a phone just a big I'm jumping ship as well. I should have learned my lesson when I was getting crazy problems with the Samsung infuse. Note equally sucks
Sent from my GT-N7000
Good for you, mine is flying along with a great ROM and has never once faulted because I follow all instructions laid out.
Sent via carrier pigeon
Atomix86 said:
Good for you, mine is flying along with a great ROM and has never once faulted because I follow all instructions laid out.
Sent via carrier pigeon
Click to expand...
Click to collapse
Heh heh... same here! :good:
Dunno y so many ppl r whining about the note.... showus one phone which is without any problems... i ve been using note from dec never found a prob..... all the problems ppl stating a software related and can be rectified by using different kernels....
Because this phone is horrible. Its the exact same thing as the sky rocket, its just over sized and has a POS pen with no calibration. Its worthless. Ode to the Samsung boat
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
KangKilla said:
Because this phone is horrible. Its the exact same thing as the sky rocket, its just over sized and has a POS pen with no calibration. Its worthless. Ode to the Samsung boat
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
Last I checked, this was the international version forums. I am 100% stock and locked and have had no problems. Hell, even with an occasional L2_hsic reboot, it is still better than an iphone.
Sent from my GT-N7000 using xda app-developers app
kvsandeepreddy said:
Dunno y so many ppl r whining about the note.... showus one phone which is without any problems... i ve been using note from dec never found a prob..... all the problems ppl stating a software related and can be rectified by using different kernels....
Click to expand...
Click to collapse
Exactly, other devices have problems that affect day-to-day use for crying out loud. That LG 3D phone suffers from ghost calling, where the owner of the phone doesn't know calls were coming through, the iPhone dropped calls if you held the damn thing in a particular way! WTF are people whining about, when even the oh so mighty Apple even have flaws in their products that can affect all users, not just those who hack the crap out of them.
For a normal user who doesn't tamper, they will probably never know there is a fault with the emmc in the Note, everything else is pretty much software and can be sorted relativity easy. And for those users if something goes wrong Sammy will fix it, replace the unit, which ever, not the half arsed attempt like apple did and gave owners a cover!
They didn't fix it, they literally just covered the problem up.
Rant done!
Sent from my GT-N7000 using Tapatalk 2
Samsung has sold over 7 million Notes and it has been universally acknowledged as a huge success and Samsung are preparing to release a Note 2. Dead in the water? I think not.
RavenY2K3 said:
Exactly, other devices have problems that affect day-to-day use for crying out loud. That LG 3D phone suffers from ghost calling, where the owner of the phone doesn't know calls were coming through, the iPhone dropped calls if you held the damn thing in a particular way! WTF are people whining about, when even the oh so mighty Apple even have flaws in their products that can affect all users, not just those who hack the crap out of them.
For a normal user who doesn't tamper, they will probably never know there is a fault with the emmc in the Note, everything else is pretty much software and can be sorted relativity easy. And for those users if something goes wrong Sammy will fix it, replace the unit, which ever, not the half arsed attempt like apple did and gave owners a cover!
They didn't fix it, they literally just covered the problem up.
Rant done!
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
Couldnt agree more !!
I have to say, of all the phone companies out there Samsung have always been my favourite, The build quality isnt as good as say..... HTC, but in terms of hardware ive never had a fault !
Samsung seem to be the only ''Developer Friendly'' company out there! Replacing bricks, no questions asked, Releasing Source code instantly (SGS3 code was released before the phone !)
it all boils down to the user, I wont judge you for not liking the Note, But no matter what you say, You will not stop me liking the Note
I love my Note (Phablet) !!
4 units and you still get the same "defects"?
i'd say it's a user error.
praetorius said:
4 units and you still get the same "defects"?
i'd say it's a user error.
Click to expand...
Click to collapse
Really!! How so?
Completly agree.
I got a good offer to swap my note+200$ for a brand new s3 but I am holding because it is another Samsung Phone.
I still love the note because of big beautiful screen - nothing else.
Let's see what HTC comes with.
What is wrong with people....if there were so many problems in this smartphone it would never get such good critics or get sold a lot....so the problem is with 7million who are using it or just you who don't know what android is and what galaxy note can run under its hood...this is like BMW m3 ....stop whining and replace the inner parts to boost it up...
Rulinglionadi said:
What is wrong with people....if there were so many problems in this smartphone it would never get such good critics or get sold a lot....so the problem is with 7million who are using it or just you who don't know what android is and what galaxy note can run under its hood...this is like BMW m3 ....stop whining and replace the inner parts to boost it up...
Click to expand...
Click to collapse
Do you have Note without borked eMMC, screen issues and half arse ICS?
No one is whining.
Boy124 said:
Do you have Note without borked eMMC, screen issues and half arse ICS?
No one is whining.
Click to expand...
Click to collapse
Yup, running CM9...
Rulinglionadi said:
What is wrong with people....if there were so many problems in this smartphone it would never get such good critics or get sold a lot....so the problem is with 7million who are using it or just you who don't know what android is and what galaxy note can run under its hood...this is like BMW m3 ....stop whining and replace the inner parts to boost it up...
Click to expand...
Click to collapse
I dare say there are lot of very satisfied customers, but that is no excuse to continue to sell defective units, which it appears there are. Also, it is not an excuse to ignore, or disadvantage the minority who do most certainly have problems with the product..
Read my profile. I do know about andoid and where it came from, and I do know what runs under the hood of the 'note. Apart from that, I don't understand your argument. I own a Mitsubishi Truck and I don't care what's under the hood, that's Mitsubishis responsibility, and that's what they are paid to do.
Just found a guy on twitter, a Barrister and Advocate, slightly pissed with samsung. It just made me smile a little.
Boy124 said:
Do you have Note without borked eMMC, screen issues and half arse ICS?
No one is whining.
Click to expand...
Click to collapse
My Note is running Asylum (a CM9 build) ROM. I have had ZERO screen issues. Stock ICS isn't bad, Touchwiz definitely isn't my favorite framework, but the good thing about Android is you DO NOT have to keep it. The Note is by far my most favorite phone I've had (And I had an Iphone).
---------- Post added at 11:26 AM ---------- Previous post was at 11:24 AM ----------
bigstarrynight said:
I dare say there are lot of very satisfied customers, but that is no excuse to continue to sell defective units, which it appears there are. Also, it is not an excuse to ignore, or disadvantage the minority who do most certainly have problems with the product..
Read my profile. I do know about andoid and where it came from, and I do know what runs under the hood of the 'note. Apart from that, I don't understand your argument. I own a Mitsubishi Truck and I don't care what's under the hood, that's Mitsubishis responsibility, and that's what they are paid to do.
Click to expand...
Click to collapse
You say you had FOUR Notes. Okay, what happened to EACH of them? Did you brick each one via the emmc bug? Did you NOT learn your lesson? Give me a break! If you don't want to use your Note anymore, just move on from the phone and move on from the XDA forum. I'm just saying....
Darfus said:
Yup, running CM9...
Click to expand...
Click to collapse
Fantastic comeback
Sent via carrier pigeon
I know this is a cliche thread, but I need to know some stuff.
I have a Galaxy Nexus and a Galaxy Tab 10.1. I'm interested in buying a Nexus 7, however, I'm worried about the screen lifting and image retention. I know it's a problem that only affect a handful of devices--but with my luck, I'll get a busted one.
I was going to buy one off of Craigslist; so, I don't think I'd be able to get a refund or exchange it with Google if there was some sort of issue.
What do you think? Should I not be worried about the image retention? That's my biggest fear.
Sell the TAB and get the N7. Don't buy it off Craigslist. If you buy it from the Play Store at least you'll have options.
Mine's perfect.
Don't be worried about image retention. And if you can, buy from the play store or make sure you examine that craigslist purchase because there won't be a return that way.
I have an Og evo, evo lte, viewsonic g-tab, and transformer prime. The Nexus has become my favorite in my short time with it. for portability, gaming , and overall badassery.
I've never had image retention on the nexus, have had it on my prime though.
ya go for it, the best part about it seems to be even tho it's still so new the dev support is just booming with tons of customs roms and addons already...and they are good too.
Yes!!! There are lots of development now and many people have found ways to fix the issues. But I didn't have any problems with mine luckily. And if you don't really want a 10 inch device and want some portable, definitely go for the Nexus 7.
I wasn't worried about Development. I got a Galaxy Nexus doods. I root everything.
I'm really not concerned with software, more or less hardware.
For those of you that don't have issues, when did you get yours?
Edit: Also, the reason I'm buying off of Craigslist is because this guy wants to trade his N7 for my Tab 10.1.
Errm, why would you buy from a 2nd hand shop if you were worried about warranty?? That makes no sense.
CrazyPeter said:
Errm, why would you buy from a 2nd hand shop if you were worried about warranty?? That makes no sense.
Click to expand...
Click to collapse
I'm not worried about warranty. I'm worried about if later down the road, problems arise.
natezire71 said:
I'm not worried about warranty. I'm worried about if later down the road, problems arise.
Click to expand...
Click to collapse
Well, you know, many people feel like that so some bright spark invented these things called warranties
compact_bijou said:
Well, you know, many people feel like that so some bright spark invented these things called warranties
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Click to collapse
That's great. I'm so happy for that guy. However, it is an irrelevant thing to discuss. I'm talking about the hardware defects people have had. I couldn't really find out how widespread the screen retention/screen lifting was.
You still have your Asus hardware warranty for a year, even if it's Second Hand.
Sent from my LG-P999 using xda app-developers app
redmonke255 said:
You still have your Asus hardware warranty for a year, even if it's Second Hand.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Won't I need proof of purchase?
natezire71 said:
I'm talking about the hardware defects people have had. I couldn't really find out how widespread the screen retention/screen lifting was.
Click to expand...
Click to collapse
Screen lifting is by far the most common defect, and it's pretty common.
Maybe the new batches (mine were from the first and second batch) are different, but I would advise you not to buy a Nexus 7 from anywhere that will not give you hassle free exchanges.
No because they just started making them. After a year you might need proof of purchase if you needed warranty under the 1 year war.
Don't buy second hand and you have both.
Via my HTC Rezound
So I talked to ZTE support and if you have an issue with the phone they recommend returning the phone since they have no replacements at all.
borisb said:
So I talked to ZTE support and if you have an issue with the phone they recommend returning the phone since they have no replacements at all.
Click to expand...
Click to collapse
supposedly Amazon will have them in stock on the 22nd but they probably have backorder queue as well. Not having stock on hand for RMAs is the dumbest thing ZTE could have done or it points to massive RMA rate
Thats not good news. Where did you buy it? Try replacing it through them.
This has been talked about on their official forum. Basically, Passport 2.0 is currently useless because of the lack of stock. Almost all their devices up to and probably beyond the 9/9 shipments are spoken for.
If you have any type of issue that requires and RMA, you are out of luck for at least two months.
This is a huge misstep for a brand trying to make a name in the US. First they underproduce the device leading to delays, now that underproduction is leading to those with faulty devices either accepting a full return or keeping said device.
Can anybody say One+One?
Always thank those who are helpful...and just ignore those who aren't.
borisb said:
So I talked to ZTE support and if you have an issue with the phone they recommend returning the phone since they have no replacements at all.
Click to expand...
Click to collapse
I'm curious, were you trying to get an rma and if so, what was the problem with the phone?
Always thank those who are helpful...and just ignore those who aren't.
tdgillihan said:
Can anybody say One+One?
Always thank those who are helpful...and just ignore those who aren't.
Click to expand...
Click to collapse
Yeah, OnePlus had a lot of issues at first, but look at them now. Give ZTE time. Besides, why keep a bunch of phones around for RMA when people wanna buy them instead?
Adiyel said:
Yeah, OnePlus had a lot of issues at first, but look at them now. Give ZTE time. Besides, why keep a bunch of phones around for RMA when people wanna buy them instead?
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Because that's how business works and RMA. You either have to be able to recreate them in a short enough time when an RMA hits or have stock to fulfill it. Or don't offer the Passport 2.0 service.
Adiyel said:
Yeah, OnePlus had a lot of issues at first, but look at them now. Give ZTE time. Besides, why keep a bunch of phones around for RMA when people wanna buy them instead?
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OP is still terrible. Have you seen the bug list for OP3? They need to hire more developer and spend more time testing. Every year, they basically let the early adopter beta test their rom for the first few months. They do eventually get it fixed but do not buy a OP phone at launch.
max1001 said:
OP is still terrible. Have you seen the bug list for OP3? They need to hire more developer and spend more time testing. Every year, they basically let the early adopter beta test their rom for the first few months. They do eventually get it fixed but do not buy a OP phone at launch.
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Yeah, they got pretty well screwed by Cyanogenmod when they just broke their contract and abruptly walked away. They do seem to be doing a fair job of recovering, but you're right, needs to be better.
Always thank those who are helpful...and just ignore those who aren't.
tdgillihan said:
I'm curious, were you trying to get an rma and if so, what was the problem with the phone?
Always thank those who are helpful...and just ignore those who aren't.
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I was listening to sound cloud and the phone just rebooted. Ending in a boot loop.
Reset factory and wiping cache did not work.
I talked to newegg this morning. I got a refund.
borisb said:
I was listening to sound cloud and the phone just rebooted. Ending in a boot loop.
Reset factory and wiping cache did not work.
I talked to newegg this morning. I got a refund.
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That's right, I saw your other post. Sorry, I didn't connect the two.
Always thank those who are helpful...and just ignore those who aren't.
imp3r10 said:
Because that's how business works and RMA. You either have to be able to recreate them in a short enough time when an RMA hits or have stock to fulfill it. Or don't offer the Passport 2.0 service.
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These companies employ a lot of unconventional business practices because the model they're using is a low margin high sales number scheme. You have to produce units in batches so you don't get stuck with stock you can't move. It's the price we pay for so much phone at so little cost...
Adiyel said:
These companies employ a lot of unconventional business practices because the model they're using is a low margin high sales number scheme. You have to produce units in batches so you don't get stuck with stock you can't move. It's the price we pay for so much phone at so little cost...
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I don't know if its worth it.
borisb said:
I don't know if its worth it.
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It is for me. It's nothing but a win (overall) for the consumer. Sucks if you have a problem with your phone and want a replacement (I just got mine today, so time will tell), but it's a lot of bang for your buck. In general.
I wouldn't say it's nothing but a win. Some can't even get ahold of the device while others with faulty units can't do anything other than return it for a full refund and take their business elsewhere.
Not having enough product to satisfy consumer needs is bad, not having enough to honor your own warranty is worse. It's only bang for your buck if you can get one, and have no issues with it.
Sammae7 said:
It's only bang for your buck if you can get one, and have no issues with it.
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That's my point. I get the feeling that the demand isn't quite as strong as it seems from reading the forums and I also feel like the number of units with issues is within the realm of reasonable.
I say this without evidence either way; I just take the online portrayal with a grain of salt. I wasn't even aware of the ZTE forum until a ZTE rep referred to me to it. I never would have found it on my own because I wouldn't have looked. As for XDA, well, it's a certain type of person who hangs out here
Don't get me wrong, it doesn't help ZTE's image to not have enough stock. But the truth is that the OP3 is the only real competitor (in my mind) that is currently available around this price point if you're looking for the same features (I don't consider the Alcatel Idol 4S a real competitor because you get mid-range hardware at a mid-range price rather than flagship hardware at a mid-range price with the Axon 7 and OP3). By and large, you either want the Axon 7 and are willing to wait for it, or you go with the OP3. ZTE's inventory issues might cause them to lose customers if they can't get phones out before the 2016 Nexus phones are announced, though.
I think these are growing pains of a manufacturer taking some bold steps to get in the market with a little caution. They are not anywhere near a flagship known company. The cream of the crop Icrap is the leading smartphone maker in the world and has never ever met launch day demand. I believe it's time to lay off and exercise a little patience.
Sent from my 6045I using XDA Premium HD app
I believe I've exercised some patience. I pre-ordered on the first day they went up. After multiple delays I'll be lucky to see my device almost two months after its release.
Pre-orders are usually used to judge interest and are a build to of sorts, and they fell way behind on this aspect. I know this happens with a few other companies as well, but I've never had to wait this long.
I know I'm speaking from a point of frustration right now due to the most recent delay hitting hours ago.