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I'm on my 4th Hero now. This one has hot pixels. There's quite a number of them, probably more than my initial estimate of 15.
This gets convoluted now so bear with me. Of those pixels I would say that I see about 6 of them when watching tv in bed at night with my glasses off when the screen is displaying very dark colours. I'm pretty short sighted and put the phone really close to my face to watch stuff. In normal day to day use I don't see them. I might even have difficulty showing you anything but the two worst ones. Even those would require me to bring up a black screen to contrast with. And they're not in the middle of the screen.
Despite these pixels, of the 4 Hero's I've had this is the best one I've had. My last one had a bigger pixel problem, while there were fewer problem pixels they were more noticeable and right in the middle of the screen.
I contacted HTC about it by email and they said to contact them about a repair. I rang them just now to ask about it and the guy on the phone said they could not guarantee no hot pixels after repair and that he thought the best thing to do was get another replacement, he also said that he thought I'd probably get a refurbished phone as opposed to mine being fixed if HTC did it. He said that a new phone is always the best option.
If I could go to a store and swap it then that would be great. But I can't and Orange insist on couriering me a phone over. This means I can't check the phone before giving my old one back. I tried to do this last time and the courier flat out refused to give me the replacement before I had given him the old one. Apparently he had someone take the new phone and then slam the door in his face, meaning they had both phones!
Anyway, If I knew I'd get a better phone, I'd be happy to go for either replacement by Orange or repair by HTC. As it is I feel that the odds are stacked against me (this is my 4th, remember) and that I should maybe just be accepting of what I've got.
For anyone who'd bullishly just demand a replacement until they got a perfect phone I'd suggest that you consider that Orange aren't going to keep replacing the phone and that HTC's man said that they wouldn't guarantee a defect free phone. This could go on forever. Looking at this forum it seems that there are enough hardware problems for my problem to be relatively insignificant. Everything else is fine.
So yeah, what would you do? To sum up: Minor persistent annoyance vs potential for greater annoyance.
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
Can't find any pixel issues on mine. And would have it replaced if there were
, as I did with the Tocco a year ago.
Bought mine straight from HTC though.
kam187 said:
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
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Click to collapse
Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
Well... Number five is due tomorrow. Pray for me guys.
Hero number 4 from Mobliefun is due this week and in the interim I have ordered another from Devicewire. I'll have 2 to choose from, so I'll end up sending back either, or both.
Shame I have to go to these lengths just to get a defect free device but to these lengths I shall go.
Dead pixels
Every brand as a dead pixels policy. What HTC's? Some other member posted it at: http://forum.xda-developers.com/showthread.php?p=2909106
a) three dead pixels anywhere on the screen or
b) two continuous dead pixels
If that's the case, you just need to send the phone back and get a new one. If it takes the 6th phone...just ask for a refund and buy it elsewhere. This reminds me of my 1st HDD I bought...the store replaced it for 5 times only to find out that the entire box was filled with damaged HDD's.
What I want to know is what exactly is the problem with the manufacturing process on these handsets? If you get a good one, it's amazing but how few and far between are they?
Dead pixels, gaps etc... you shouldn't be getting that on a high end device.
The last time I had problems like this was dust under the screen on my SE P800!
tatwamasi said:
Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
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Click to collapse
The whole transaction is for the contract AND phone. Efectively you have not received a working phone yet. They have replaced it and replaced it. The 7 days deadline doesnt really apply here. The goods they supplied were faulty and you have full legal rights to ask for a replacement, use your waranty, or ask for a total refund for upto 2 years in fact in the EU.. and 6 years in the UK.
The crucial point is the goods were defective at the point of sale.
I'm fairly certain that the contract doesn't include the handset which is why the people who recently got out of their Orange contracts early didn't have to return their handsets. Thanks all the same though.
It definitely is. The people who got out of their contract took advantage of the terms and conditions/law regarding contracts, and the changing/breach of that contract.
Yeah it definatly includes the handset.
The reason they were allowed to keep their handset was because of the terms of the contract. It was set that way because after purchase the handset belongs to you regardless of the contract term. Its legally dificult for them to tie the contract month by month to the handset because then it would become a kind of lease/purchase asset. This is also the reason why you can request a FREE unlock code after the first x months. The fee is just an admin charge, they're not actually alowed to charge you for the unlock code itself.
Anyway I'm not saying you _should_ send it all back, but that you _can_ if you want to.
It must be a faulty batch. I have only ever had 1 dead pixel on an HTC phone before, the original I-Mate Jam, and Expansys sent me a replacement immediately I mentioned it.
I got my second Hero yesterday (dropped my first in a coffee, dont ask..) and thankfully both of them were defect free. White, unbranded, no screen gap, build quality or LED issues.
Of course, I got mine as an import here in Hong Kong, so the sourcing batch is likely to be very different from Expanys UK or any UK Telco.
Bottom line as other people have said is that the phone does not work as advertised, it is not defect free. You wouldnt accept a new car or CD Player with a big scratch down the side. This is just the same, except worse, as the screen is not just aesthetics, but an integral part of the experience.
Get it replaced until it is right.
Huge pain, I know, and so frustrating.. I really sympathise.
2 hot pixels, gap above the screen and new for phone number 5: backlight bleed at the edges of the screen.
Go HTC!
Send it back mate. Consider buying outright or switching provider at least, that batch is goosed for sure.
I'm awaiting my 4th, should be here in the next couple hours.
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
If any sub standard handsets are making it in to the hands of consumers any company worth its salt should be concerned and by the same token be prepared to do something about it.
It may be worth highlighting the fact that they are receiving some bad press on a very reputable forum within the smartphone community as nothing travels faster than word of mouth!
Just got my 4th. I have 1 hot pixel which actually may be a speck of dust, it's hard to tell., but it's practically invisible. Also have a screen gap- the tiny variety which isn't noticeable until you get a bright light reflecting off that copper component at the right angle.
Still not perfect but I'll wait and see what the other one I'm waiting for is like. I'll keep the best one. I'm starting to wonder if almost the whole UK batch is dodgy...
To those who have perfect (white sim-free) handsets please tell me where you got them?
crash_194 said:
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
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Click to collapse
I'd love to, anyone know how to address them? There's no point contacting the phone numbers or support addresses on their website as the guys there have no power to do anything but say "why not try resetting your phone? If that doesn't work, return it to Orange or we can repair it for you"
Ha! Now that I examine Hero number 4 in the evening out of bright sunlight, the screen is splattered with dust or stuck pixels. There is also light bleeding out from the screen gap.
Hero number 5 soon...
I'm getting pretty pissed off. What's most annoying is that I'll send back 100 Heros before I settle for a different handset!
How come you guys are on your 4th and 5th handsets? It soley down to the dead pixels? I had 2 and neither had any dead pixels
Please look at the photo.
I just wonder is this just the protective layer of paint or some coating that I should peel off, any other user's experience the same ?
i have reported to HTC, waiting for reply... But I m not in the country that I ve bought the phone now... I wonder can I swap it like 6 months later if it's manufacturing defect.
Update 03/01/2010:
I got a reply from HTC:
__________________________________________________________________
According to the picture you provide, there should be slight appearance abrase in the button. Taking of this small layer of plastic would not affect the function of the phone. you may either leave it as it is or take it off. Thank you for your cooperation.
__________________________________________________________________
Update 04/01/2020:
I follow HTC instruction and peel/scratch away the coating of the HOME button only with finger nails.
The metallic effect's gone, and become just a normal black plastic key.
There are lots of micro lines on the button which cannot be seen on the photo.
It is still acceptable, just that I m not happy about a flag ship device's paint/coating came off so easily.
These are the photos
http://picasaweb.google.com/uccoffee.forum/20100104#
The button actually look nice without the coating in the photo comparing with the one next to it which the coating is coming off.
I m thinking should/can I ask for buttons replacement, or it is just a waste of time cos those buttons coating will eventually come off after excessive use.
i still love my HD2 , just a bit sad about so many problems
Update 05/01/2020:
i got HTC reply, nothing much they can help since I m not in Hong Kong.
Anyway, the girl from HTC said there was no one complain about the key's paint coming off.... I just wonder can those people who 's got problem and voted yes, would you mind at least send a complain letter to HTC please.
http://www.htc.com/hk-en/CS_Mail.aspx
yep my button is peeling too I had it 4 2 weeks
no problems here. hd2 is 6 weeks old ...
It's the metallic coating, if scratched away, it looks very plastic. ...
Simililar things have happened to my keypad in less than 2 weeks, and I always put it in its pouch. Guess we aren't lucky
not yet
I only use my HD2 since ~10 days, and do not have this exact problem, yet.
With my previous device (HTC Touch Pro) however, I had a lot of problems with peeling off coating (in TP case it was the plack paint peeling off the housing).
I also have the problem, that I use to buy my devices in Europe with WWE roms, and then take them with me to Japan, where I currently live.
This constellation is a nightmare for warranty return/repair with HTC, as they ask you to sent your device to where you bought it.
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
As soon as my HD2 starts loosing paint or coating, it will contact HTC global rapair in Taiwan again, but this time I will not accept to pay for the repair but push for good will.
The world gets smaller and smaller, customers do not stay in regions where they purchase devies. It is time for companies like HTC to adapt.
My girlfriend bought an Apple iBook in the US. In the menatime we moved to UK, Belgium and now to Japan.
She had warranty repair done to her iBook in all of those contires without an problem, so it should also be possible for HTC, if they just were a little bit more end customer oriented, but now that they try to market HTC as a brand, maybe it will come.
As a customer paying 500+ EUR for their products, I will not take NO for an answer.
Mine is actually worse than the photo in this post. I thought it was a temporary cover when it started to come away, like some buttons/screens have when a phone is brand new.
max1274, how bad is it? post some pic if possible
I only had my HD2 for 30 days....
I use my hd2 for five weeks, no problems so far. Hope to stay that way.
Its not even that bad, but yes very thin layers go off around the edges
Snap
Same here pal, it happened on my diamond as well.
**** happens i suppose
6 weeks... no problem
Damn.. Seeing things like these makes me want to go back to the shop and return it! Mine doesn't have anything but I am "EXTRA" careful with it but if it has happened to so many people it will probably happen to mine to. I cant stand paying 669€ (Portuguese value) for a phone that doesn't keep it together!
I get mad with these kind of problems!
Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.
Mines fine as well. But you know, the early batches of the HD had surface coating scratch, crack and chip problems. I bought my HD2 a month after they were first offered in the US, hoping to avoid the common problems, which were mostly ROM, but now I think maybe I dodged the bullet on this as well.
aro said:
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
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Click to collapse
Actually I would like to know.
Ibb1982 said:
Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.
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I was wrong! I checked my phone at night, and guess I couldn't see the minor peeling I have on the home button. Now I've seen in proper daylight I can see mine is peeling.
This sucks big time. Anyone have any feedback from HTC?
I've also sent a support request via email from the HTC website via http://www.htc.com/uk/CS_Mail.aspx , hope they get back to all of us soon.
Got a response from HTC
HTC are quick, within 2 hours I received a response to the peeling issue:
"We are very surprised to hear that you have an issue with our HTC handset.
If you are within 30 days of purchase, you can book our handset for a DOA (Dead on Arrival) via the retailer. Everything that came with the phone including the box will need to be returned. A DOA can only be booked if there is no mis-use or damage found on the handset.
If you are outside of 30 days, please call us in order to book a repair service.
http://www.htc.com/europe/CA_Hotline.aspx
Please note that the repair centre will need to see the device before diagnosing whether the fault is covered by the Warranty or not. We can not specify a cost until the repair centre has seen it first.
Please see full DOA/Exchange Procedure below if you are within 30 days of purchase:
We can have the device repaired for you, however if you wish to exchange the device and it is less than 30 days old, please return it to the point of purchase for exchange.
The retailer may not be willing to exchange your device depending on the terms of sale you have agreed with them, this is their right and HTC cannot intervene on your behalf.
If an exchange is refused by your retailer then we can still arrange a repair for the device, but we cannot exchange it.
In the event that a repair becomes necessary and you do not wish to arrange it with your retailer please call quoting your reference number (e2e ref) if you have one.
Thank you.
-If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.
Best regards,
HTC Customer Support Team "
Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.
sunking101 said:
Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.
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Until they see them though, they're not going to think its a problem. Catch 22 all the way!
I have an HW 003 Novatech EVO built on May 19th.
Like many others I want to return my phone for a new one because of the light leakage and screen separation issues.
However, after reading a few posts and confirming my thesis, there is no point in returning your phone now as the replacement will more than likely have the same defects.
I spoke to a Sprint representative today and she recommended doing this: wait until HTC announces they have shipped newer HW models such as 004, or just a new batch with fixed screens.
Again, save yourself the trouble of unrooting, returning, rooting, etc...
Update: HTC has said they have partnered with several different vendors including Sony to make the screens for the new batch of EVOS. You can read an article about the EVO shortages on Buzzbox. I am not allowed to post the link here..
Hmm, I guess perhaps I should not plan on getting another Evo within the next few weeks. I'm reading a lot of bad stories about the Samsung Galaxy, I don't like the look of the Droid X and this iPhone 4 I just got has a small screen that just doesn't do it for me like the Evo's large screen. But I def do not want to get another Evo and have screen issues again. Oh what to do, what to do......
The replacement I received has no screen separation or like leakage issues. Maybe it takes awhile? my other one had it right off the bat.
Plancy said:
The replacement I received has no screen separation or like leakage issues. Maybe it takes awhile? my other one had it right off the bat.
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Click to collapse
My launch day Evo had leakage from day one but the screen wasn't rising until about week later. Now When I last cleaned the screen I could feel movement that I hadn't felt in the beginning. The big deal for me is that I don't want to use an Evo for many months and then the glue problem starts and then the device has the chance of becoming something I can't sell on ebay and would probably not want to give away to friends or family with a faulty screen. It would be nice if HTC could just open up and talk about it and explain how they've fixed the problem and how we have nothing to worry about down the road anymore then we would with another touchscreen phone.
AshMa said:
It would be nice if HTC could just open up and talk about it and explain how they've fixed the problem and how we have nothing to worry about down the road anymore then we would with another touchscreen phone.
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Click to collapse
Indeed this would be nice. However, HTC is notorious for not responding to the real issues even though they are aware of them.
As we know, not every EVO has these issues; furthermore, not every EVO has these issues right out of the box. My EVO had no problems until about a 2 weeks after use.
I would recommend playing it safe and just waiting for a newer batch from HTC and then exchange your phone.
We will all probably end up better off
These threads really are not helping my O.C.D.
Hope you guys get everything squared away with your phones. Sucks to hear that the problems can occur even a few weeks down the road
Thats why i'm glad I have an accidental damage warranty. My screen has no separation issues but if it ever does I have a feeling I might accidentally drop this one.
I as well am paying for the warranty, 7$ a month. There is still a 100$ deductible on the new phone.
I've heard screen separation a lot with the novs
Sent from my PC36100 using XDA App
I ordered online (sprint.com) launch day, and got a 002 with screen separation, called 2 weeks ago when sprint.com had some in stock, they made me verify the problem at a local sprint authorized reseller (nearest corporate store is 3hrs away) and by the time i got it verified and called Order Support back they were sold out, they sent me the return kit (i have to return it by August 1) yet its been almost 2 weeks since then and they havent had any in stock to ship me a replacement. Its a little ridiculous as i need to get the replacement through sprint.com, and they are never in stock. I'm terrified of just getting another broken one and having to go through this fiasco again.
If you have screen separation issues, try gently heating the edges of the screen with a hairdryer while pressing down.
dehelflix said:
I ordered online (sprint.com) launch day, and got a 002 with screen separation, called 2 weeks ago when sprint.com had some in stock, they made me verify the problem at a local sprint authorized reseller (nearest corporate store is 3hrs away) and by the time i got it verified and called Order Support back they were sold out, they sent me the return kit (i have to return it by August 1) yet its been almost 2 weeks since then and they havent had any in stock to ship me a replacement. Its a little ridiculous as i need to get the replacement through sprint.com, and they are never in stock. I'm terrified of just getting another broken one and having to go through this fiasco again.
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Strange , I spoke with a sprint rep on Thursday, 7/8, for a exchange, received my return kit today and received email confirmation that the replacement was shipped as of Saturday 7/11. You may want to contact Jerry. 3 day turn around for replacement.
By the way, my return kit states: return original package, manuals, battery, sdhc card, and phone..... I have all of these, but come on original package and manual.
Phone 1 Bad Earpiece speaker
Phone 2 None functioning headphone jack
Phone 3 Screen kept shutting off, but still could recieve calls so it was not a lockup, bad screen maybe?
Phone 4. Ok so far except for light leakage at the bottom. Every one of my replacements had light leakage though, so i wouldnt be returning your phone at this point if light leakage is your only problem. Remember these phones have a 1 year warranty, so if the screen seperates you will get a new phone (refurb)
I dont think HTC as addressed the screen issue, its still very hit and miss with people getting phones that are perfect, and the ones who are, sounds like some are having the issues after a couple weeks use. My newest phone was built on 6-21, and when i got my newest replacement, my brother joined my plan with an evo and both phones had light leakage. My buddy works at sprint, and every employee there that has an evo has light leakage.
Getting a refurb too may be even better, because if they replace the screen, maybe the new screen will be installed properly with a new type of glue, but who knows.
Deleted
10 char
My Sprint repair store replaced the screen... HTC is sending screens to key repair centers. I ended up fighting til I got a new phone though.
chaoticallysweet said:
Strange , I spoke with a sprint rep on Thursday, 7/8, for a exchange, received my return kit today and received email confirmation that the replacement was shipped as of Saturday 7/11. You may want to contact Jerry. 3 day turn around for replacement.
By the way, my return kit states: return original package, manuals, battery, sdhc card, and phone..... I have all of these, but come on original package and manual.
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Click to collapse
called them back today, had to escalate call 3x, got a order number should get new phone in 3-5 days, thanks.
I picked my EVO on launch day, it was a 002 with a nova screen. Exchanged it 29 daya later due to the light leak / screen separation problem. I got a 003 with an Epson screen and no problems in the last week and a half that I've had it.
Return was done at the Sprint store I purchased it from.
Posted via XDA Android app from Evo
My Google I/O EVO has always had it. I am going to try the hair dryer trick, and if that doesn't work I will just wait for a new hardware revision.
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Sent from my HTC EVO 4G using Tapatalk Pro.
It's easy as heck to fix, most all phones suffer from this it's just more noticeable on the EVO due to the lights but when you hear reports of dust under the screen etc on other phones its usually from the same thing. The adhesive doesn't have time to properly set during the initial huge runs of these phones so some of them will dry with the screen not secured as flat as possible. All you have to do is use a heat gun (blow dryer will work just takes longer) run it around the edges that are lifted long enough for the adhesive to melt then push the screen down flat and hold it long enough for the adhesive to set and you have a perfectly flat screen with no seperation.
It's a pretty common thing, I do this with every new phone I purchase and even with some laptops to make sure the screens are sealed properly to avoid problems down the road even if I don't see any problems initially. Better safe than sorry!
Hey guys I have had zero issues with mine. It’s a 003 Novatec screen....it’s too bad some of you have had so much trouble. I’m just curious since many of you have actually exchanged your phones. Can you just call and do an over the phone exchange?...When I had t-mobile this is what I always did. Sometimes for really stupid issues, but was always nice to get a scratch less replacement. They ship you a new one and you just ship it back? I also have the TEP plan but I would rather not pay 100 bucks if I do run into an issue since I think these should be warranty claims.
I smashed my screen a couple of week ago. Dropped a heavy lamp onto it and the sharp top end went into the edge of the screen and shattered a large proportion of it (I'm not blaming the screen cos that would have broken any screen). Luckily bought cover for it and returned it for repairs, due back this week.
But here's the interesting part of the story. I was searching ebay for accessories and came across the following:
http://cgi.ebay.co.uk/ASUS-TF101-16...=UK_iPad_Tablets_eReaders&hash=item1c1b55c6e9
THATS MY TRANSFORMER!!!!
So rung comet and they told me it is repaired and will be ready to pick up this week.
How do I know its mine? I took a picture of it before returning and the cracks across the screen are identical.
I can only assume comet are replacing it, even though they are claiming they repaired it.
In thier terms and conditions, if a product is replaced by a new one then the remainder of the warranty then becomes void (only covered for repairs). But they haven't said anything about it. Guess thats good for me, new transformer and keep warranty.
Honestly, this sounds very worrying and maybe this is a suing job. Surely a company isn't allowed to sell your property. What if you had sensitive data on it for example? If you can prove it's yours as you say you can, it looks like an open and shut case to me.
If I were you I'd ask for a proper explanation from them and show them exactly what you are showing us.
Warranty? Warrant doesn't cover dropping crap on it. Insurance would, but not warranty.
Lamp impact damage isn't a manufacturing defect. How the heck did you get the retailer to repair/replace it? Did you buy a replacement or service plan with it?
Thats a good point. I was just excited about getting my transformer back.
But very true that i could have had sensitive information on it but thankfully factory reset it before giving it back (just in case something like this happened i guess).
Will take a picture in when I go to pick "my" transformer up and see what they got to say for themselves
my correction, it was a service plan i bought (insurance) I bought with it, about £109 for a year that covers accidental damage. And so glad I did
Bonus, I have the serial number of my Asus. Now this will be an interesting conversation when I go pick up my Asus and try to match up the the serial no.
I'm assuming you are in the UK. Not sure how things work there, but most insurance policies here say they can replace the device and it still takes away the warranty period. As long as they wipe the device, they can do whatever they want with it. Same thing as a return. ymmv, but i wouldnt expect any sort of compensation from a company that is holding up their end of the bargain (taking a broken tablet from you and giving you a non-broken tablet.)
I'm more annoyed about the fact that if they were going to replace it why have they kept me away from my precious Asus for 3 weeks, they have (or someone) has had time to put it on ebay even.
Otherwise not to fussed with a replacement and I think your right that they prob have kept their end of the bargain. Will scrutinise the terms and conditions later.
You'll probably find what's happened is Comet have taken your tablet, the underwriter of the service plan has agreed to replace for a new device, the store then retains the device (insurance write-off) and a staff member asks to buy it for, lets say £50 for this argument which is then a 100% profit for the store due to it being writen-off. This is similar to how PC World worked when I was there during college/uni years and why you see clearance stock with bits missing/damage to them at reduced prices. Oh and staff get silly discounts off damaged products as they generally couldn't sell some stuff, we had people getting laptops for £50 or cheaper on the odd occassion.
However remember this could just be a coincidence lol
Hi, didn't asus already had an accident happen warranty for this device? (seen this on a retailer website, it is for the netbook but it was put in bold: Accidents Happen
You have extra protection when they happen to your ASUS notebook purchased in the US or Canada. ASUS will fix it or replace it for you at no charge during the first year after purchase in the event of damage from accidental spills, drops, electrical surges, or fire.
Warranty covering accidental drops, spills, power surges, and fire damage
Target 3 business day turnaround time for repair / replacement; not including receiving and shipping time
One-way shipping (from ASUS to the user) at no additional cost
24/7 toll-free phone support
One incident covered per notebook
So not sure about it but usually asus have a pretty good warranty...
**EDIT: OOps, just seen it is only for us and canada... so uk may be different...
i hope they havent actually sold off your tablet, thats a joke, tell them you want to be compensated for the trouble this has caused, you could have had sensitive data on the machine. And you know they are selling your one online. Maybe the person with the ebay account is a dodgy comet employee.
im gonna follow and see what happens, i wouldnt be happy waiting when there are about 4 different honeycomb tablets to pick from now, and they have kept you without your one. the xoom was meant to be the first, but i didnt get one, as this was out first, xoom got delayed and to be honest, why have you had to wait at all.
I am dissappointed that I had to wait so long just to get a replacement, and hurts a little (i know its sad) to see my original transformer on ebay cos it was mine and i loved it.
But to be honest they have kept within their contract, which says if they can't fix it they will replace it. And repairs/replacements will take approx 3 weeks.
Nonetheless i will mention it when i go pick up my transformer on thursday and make a point of why I had to wait when they new they were going replace it atleast a week ago.
And just checked and it has been sold for £180
I got a Nexus 7 yesterday and its screen has a problem :/
I am in the United Arab Emirates.
Why they replace it? Can I ask for a refund?
You should RMA it at the place of purchase for a new unit (most places allow this in 15 days); or send it to ASUS and use their RMA (in most cases I think they fix the unit instead of replacing it; I think up till 2 years?)
espionage724 said:
You should RMA it at the place of purchase for a new unit (most places allow this in 15 days); or send it to ASUS and use their RMA (in most cases I think they fix the unit instead of replacing it; I think up till 2 years?)
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The warranty is ONE Year.. and this screen lift can cause the screen to crack .. AS ITS MOVING ..
I would take it back to where you bought it or call GOOGLE if it came from the play store.. They might help better then asus.. I have one in the hands of ups right now . ASUS SUCKS