I got a Nexus 7 yesterday and its screen has a problem :/
I am in the United Arab Emirates.
Why they replace it? Can I ask for a refund?
You should RMA it at the place of purchase for a new unit (most places allow this in 15 days); or send it to ASUS and use their RMA (in most cases I think they fix the unit instead of replacing it; I think up till 2 years?)
espionage724 said:
You should RMA it at the place of purchase for a new unit (most places allow this in 15 days); or send it to ASUS and use their RMA (in most cases I think they fix the unit instead of replacing it; I think up till 2 years?)
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The warranty is ONE Year.. and this screen lift can cause the screen to crack .. AS ITS MOVING ..
I would take it back to where you bought it or call GOOGLE if it came from the play store.. They might help better then asus.. I have one in the hands of ups right now . ASUS SUCKS
Related
After some research the most prevalent problem with the N7 is quite obviously screen lifting. However, most of the posts I see are months old. So I have a simple question: If I buy my nexus 7 on lets say October the 7th 2012, will it still have the same problems? Has Google even acknowledged the problems at all to any type of press? I heard something about if you serial number starts with C8 it will have a problem but if it starts with C9 it won't? Just want some clarification.
Google and Asus have said nothing about this obviously widespread problem, despite reports that Asus are applying epoxy to the screen and bezel in order to keep the screen down as of the C9 batch, according to some reports.
All depends on where you buy it from and how old their stock is. I bought my 8gb from Staples over a month ago and its perfectly fine.
I bought mine in early Aug. and there is no screen lift at all.
Thanks for the feedback guys. I guess I'll order it from the play store? Unless there's a better way?
i got mine from asda and its fine
Get it from a brick and mortar store and By all means buy a extended /damage warranty from them or from Square trade. If you choose square trade . buy the warranty before you get the device. that way it will cover from minute you open the box...
If they are putting epoxy under the screen how would it be replaced or repaired.. This is kinda first i have heard of this but its quite likely true.. I think this could cause even more screen cracking issues. when weather conditions change .. glass must remain the ability to move . But held firmly in place.
Google play is extremely slow if you need to get a refund or exchange. you can exchange quick but they keep your money on hold for months...
I bought my nexus on August 27th, so I'm obviously out of normal exchange time. When I bought it, I got the staples extended warranty. Recently, I've been having trouble with the tablet such as battery not seeming to hold the charge as well, the camera not always working (resulting in multiple restarts till it does), noticeable screen lift, and most recently what seems to be a set of vertical blue and orange lines when I have the tablet in landscape mode on occasion. I've even had the thing just go dead when it should have been on half battery, and refuse to turn on for hours.
I tried going to the store, where the employees called their tech. They told them to call Asus, who sent us back to staples, who called Asus themselves and were allegedly told that there was no record of my conversation EVEN THOUGH WE HAD JUST SPOKEN TO THEM. This is all after I tried calling them from home on my own, and went through the same thing.
When I bought the extra warranty, the employee said I would get a refund the first time I had a problem, then replacements from then on. Staples phone tech says they only cover what Asus doesn't, but then told me that the screen lift isn't covered by staples. Then I see online that no one seems to be able to get Asus to cover it.
Can someone tell me which of my problem ARE NOT covered by Asus, so I can just get staples to give me money back? Here's to waiting it out for the 32gig HSDPA+ one. At least then it will be worth it to keep getting it replaced every few months. : /
Wow.....I had no problem with Asus replacing mine.....that is sad
Sent from my Nexus 7 using xda app-developers app
Warranty 101
Ok i thinkeyou are kinda confusing us. but here is the way extended warranties work..
They give you a extended warranty period of Manufacture covered issues..
They also often add damage coverage
where your device sounds like it fits in.
It has the flaw screen lift issue as well as a camera and screen issue . Your Staples warranty only covers this .(manufacture covered issues ) After the manufacture warranty has expired..
Now some warranty companies will send it in for you from the store. Ask staples if they do this.. if not
You must contact asus direct . tell them your issues and you want a RMA to get it resolved. They will give you one and you have to send it in to asus. If asus says they will NOT COVER the issues. Then they will provide you a reason..At that point the Staples warranty under there damage coverage will repair or replace your device . This is dependent on there Terms of course
Hope this helps .
Good luck . asus will help you
Hi all
I have just bought my son a Nexus 7 for Christmas from Google play, it came on the 9th December. I have heard about the quality issues that can plague this little tablet, such as raised screen issues etc.
My question is, obviously when my son opens this up on Christmas day it will be past the 15 day returns policy that Google Play adopt, so should it be faulty where do we stand with getting a replacement? i would not want a refund just a brand new Nexus 7.
i know i know i should open it up and test it out now....but the wife simply refuses to let me (you dont have to live where her :laugh
Any help would be appreciated
Chris
chrisnewton said:
Hi all
I have just bought my son a Nexus 7 for Christmas from Google play, it came on the 9th December. I have heard about the quality issues that can plague this little tablet, such as raised screen issues etc.
My question is, obviously when my son opens this up on Christmas day it will be past the 15 day returns policy that Google Play adopt, so should it be faulty where do we stand with getting a replacement? i would not want a refund just a brand new Nexus 7.
i know i know i should open it up and test it out now....but the wife simply refuses to let me (you dont have to live where her :laugh
Any help would be appreciated
Chris
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If it is a manufacturer fault then they should either fix or replace it under warranty.
Sent from my SPH-D710 using Tapatalk 2
Chris, there are at least several million n7s out there, most of which are fine. People tend to be far more vocal when something is not up to their expectations or has a fault. I have 2 tabs here, one I just bought for my son's crimbo. Both are in immaculate condition. Chances are your tablet will be good as well.
Cheers Danny
If you're in the UK you are well covered by SOGA, elsewhere I don't know.
In the US, Google Play purchasers have the best post-return period warranty coverage. It is direct through Google. All other retail purchases requiring going through Asus, which is a pain in the Assus. One caveat - Google Play WILL premptively ship you a replacement unit free of charge and let you return your defective one back after you receive it. BUT, they do put a purchase price hold on your card until they get the old unit back. I personally prefer this method, but some people have complained about it. With Asus, you ship your unit back, wait 2-3+ weeks, and then they ship you a replacement or 'fixed' one back.
phonic said:
In the US, Google Play purchasers have the best post-return period warranty coverage. It is direct through Google. All other retail purchases requiring going through Asus, which is a pain in the Assus. One caveat - Google Play WILL premptively ship you a replacement unit free of charge and let you return your defective one back after you receive it. BUT, they do put a purchase price hold on your card until they get the old unit back. I personally prefer this method, but some people have complained about it. With Asus, you ship your unit back, wait 2-3+ weeks, and then they ship you a replacement or 'fixed' one back.
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Thanks all for your replies, so your saying even though it will be after the 15 days, if it is faulty they will send me out a new one??
chrisnewton said:
Thanks all for your replies, so your saying even though it will be after the 15 days, if it is faulty they will send me out a new one??
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I think you are confusing the return period (15 days) with the warranty period (1 year). Yes, after 15 days you can no longer return it for a refund, but you can still get it replaced for defects under the standard warranty. Twice that if you used a good credit card.
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Bad service.
ayman07 said:
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
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I bought mine from walmart and thought my battery was bad. I called samsung and it was painful to say the least. They transferred me 5 times. Once they sent me to google cause they said they didn't handle nexus products. Google sent me back to them I picked the wifi only option and they told me again it was a google product I told him I just got transferred back by google. He sent me to the manager who again tried to tell me they didn't deal with nexus products. So I told them my problem and told them I felt the battery was bad. He finally just said okay I'll put in a ticket for you to send it to Texas (I believe he said, wasn't really listening as I felt I should have just got a new one). He said the process would take somewhere from 2-3 weeks. I said forget I'll just deal with the bad battery until I can buy one and replace it myself.
The shipping process with Samsung is much the same except that it takes multiple transfers on the phone to find someone that has a screen that can do an RMA ticket on the device. My problem is that in doing the work they don't really make sure they solved the problem you had. I had my screen replaced and they put a worse screen in with four corners of large light bleed and they even managed to scratch up the back of my device. I was upset to say the least and had to ship it back for them to fix their shoddy workmanship. On top of that... I sent mine back on the 16th and it didn't get opened until 2 days after arrival. As of a week ago it has been sitting on hold waiting for parts. So its been in Samsung's hands now for 2 weeks and no word on when they will get whatever parts they need in stock or ship it back. When you ship they pre pay a 2 day air ups label and send it back 2 day air as well. Hope to get it back reasonably soon as the device has been out of use now for over a month. First trip took about two weeks total. Second trip who knows.
BTW, I did buy mine from play but was tired of worse RMA replacements. Everything was perfect on mine other than a little dimming along the camera edge of the screen and a dead pixel.
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.
Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!! ,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.
My adventure continues,i used to be a very big supporter of Asus... has anyone experience anything similar? please let me know ,or any suggestion guys
They have had mine for 4 weeks.........
I just got my tablet back day before yesterday. It took exactly 2 weeks from the time I sent it. I was having an issue with the USB port. It wouldn't charge or connect to my pc while the tablet was turned on. It would charge when it was powered off and the computer could see it while in fastboot mode. So I was able to return it to stock and relock the bootloader.
I don't know the details of what was repaired. Is that documented somewhere? I did setup up an account with ASUS. I actually started the whole RMA process online. Never actually spoke to a person. For the most part it was pretty painless other than not having a tablet for 2 weeks.
Here are videos i took after this second repair to see the problem is still here https://www.youtube.com/watch?v=60oysCFNopk
https://www.youtube.com/watch?v=HZVRJD4omEU
and this is what they do to my tablets frame,which i had in amazing condition since day one with case and screen protector View attachment 2691497
I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........
ruskastud said:
I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........
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so they send you a new unit?
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
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You asked for a new unit? You didn't have an option for take your money back?
ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
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I didn't ask for a new unit. I thought mine was going to get repaired. They chose not to repair it, and send me a "new" one. I wasn't asked or given any other options.......
Sent from my Nexus 7 using xda app-developers app
My heart goes out to anyone struggling with this tablet. I waited weeks and tried updates but it never helped. Customer service was of no assistance. I've read nothing but horror stories on sending in these units. Luckily I was able to correct my issue with Ts11 fix. I am now seeing people have problems with it messing up again.
Highly considering selling my unit online while it's working and washing my hands of the situation.
Just remember no matter what the company, the squeaky wheel gets the oil. Be patient, kind, not rude, and persistent. You may have to make ten phone calls but eventually they will get tired of it and help.
I am glad to read that someone in this thread actually got Asus to send them a replacement. I would like to know what condition it's in and if you've had any problems with it yet???
Sent from my Nexus 7 using Tapatalk
dimcreed22 said:
Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!! ,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.
My adventure continues,i used to be a very big supporter of Asus... has anyone experience anything similar? please let me know ,or any suggestion guys
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Click to collapse
Wow, at least you got an RMA!!!
I know this is off topic but does relate to what you say...
I have tried RMA for a 3 mother boards over the years. The last motherboard, about 6 months ago... They never compelted the RAM process, they never sent an email confirmation, nothing. I emailed multiple times and they said they have no RMA. Then out of the blue the email with RMA number. This was after many attempts on the website. So I send said motherboard back to asus thinking it was an issue with the power capacitors (I am very knowledgeable when it comes to mother boards). Keeping in mind, it was still under warranty, they email me back saying that there are scratches around the CPU mounting holes that are causing the issue and its $180 to fix.
Then they dremmeled down even further to "show" me, totally ruining the board.
I have other stories too... That match yours as I only use Asus motherboards on my PC Builds... But that is matching your story. They made product worse and then told me its not under warranty.
Asus is a great manufacturer but the customer service is horrid.
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
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I had those to I found out it was from to much pressure on the screen
Sent From Ville Candykat
Flashalot said:
I had those to I found out it was from to much pressure on the screen
Sent From Ville Candykat
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Serious?!
I received my Nexus around a month ago.
Can't remember if I had them before but always using the Nexus with care...
Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
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Click to collapse
I also am experiencing the same problem. It irritates a lot while watching movies.
Sent from my Nexus 7 using Tapatalk
I just got mine back from Asus repair.
They replaced the LCD panel in my Nexus.
The 2 red smudges are gone but... I got 1 dead pixel back.
Phoned Asus support but apparently 1 dead pixel is within the legal margins here in NL and they cannot help me with this problem.
So long story short: 2 red smudges within a month of purchase, Asus replaced LCD, smudges gone, dead pixel instead.
I have never been to a service center until I start using tablets made by ASUS.
The very first time I went to their service center is because I got a Transformer Prime (TF201) that bricked itself when updating the official firmware! They took about a week to repair and the motherboard is replaced. I didn't have time to give a thorough check as they are about to close the center (I went after work). When I got home, I check the condition again and found out that the frame is loosen and scratched. What's worse, this new motherboard made me unable to unlock the tablet when I have decided to go cyanogenmod, I had to send it to RMA (RMA for what is obviously a software issue) again in order to get it unlocked.
I swore I'll never buy any ASUS product again.
Despite the hatred towards ASUS, Google Nexus once again draw me back to ASUS. As much as I believe in Nexus brand, ASUS once again made me disappointed (obviously I've the same touchscreen issue). However, I'm hesitated as to whether I should send it to RMA or not. I don't want to have a tablet in physically good condition that come back with a loosen and scratched frame.
This issue don't just made me hate ASUS more, it also made me starts doubting my previous thinking that "Nexus is a good brand" to buy.