Database Users

[Q] Windows 7 fails to install MTP driver

I recieved my N4 yesterday.
When I try to connect it to my notebook (running Windows 7 Professional), the installation of the MTP driver fails. The error message says something like "driver could not be found". ADB however works without problems. (I allready debugged some apps on the phone.)
I tried installing the drivers from the toolkit, but it didn't work.
On my brothers netbook the MTP drivers were installed successfully. But I can't get it working on my notebook.
Can anyone help me?

mseebass said:
I recieved my N4 yesterday.
When I try to connect it to my notebook (running Windows 7 Professional), the installation of the MTP driver fails. The error message says something like "driver could not be found". ADB however works without problems. (I allready debugged some apps on the phone.)
I tried installing the drivers from the toolkit, but it didn't work.
On my brothers netbook the MTP drivers were installed successfully. But I can't get it working on my notebook.
Can anyone help me?
Click to expand...
Click to collapse
I was just having this problem but I fixed mine by changing the USB port. Not sure if itll help but worth a try.

bigcrav said:
I was just having this problem but I fixed mine by changing the USB port. Not sure if itll help but worth a try.
Click to expand...
Click to collapse
Thanks for your help. I allready tried an other usb port. It did'nt work.

I wanted to avoid it but I reinstalled windows. Now it works. Thanks again.

Hmm, messed with this problem for ages yesterday, mtp installed fine in normal mode but refused when in 'usb debugging' mode
simple fix, find your wpdmtp.inf file in windows/inf
edit it like shown, look for the [Generic.NTx86] and [Generic.NTamd64] entries near the top of the file........
[Generic.NTx86]
%GenericMTP.DeviceDesc%=MTP, USB\MS_COMP_MTP
%GenericMTP.DeviceDesc%=MTP, USB\VID_18D1&PID_4EE2&MI_00
[Generic.NTamd64]
%GenericMTP.DeviceDesc%=MTP, USB\MS_COMP_MTP
%GenericMTP.DeviceDesc%=MTP, USB\VID_18D1&PID_4EE2&MI_00
...then update the driver in device manager, use automatic search
just make sure the 'VID_18D1&PID_4EE2&MI_00' matches your device id, check in device manager.. but i'm guessing all nexus 4 are the same.. usb debugging mode

I did a clean install of windows and that solved the issue for me. Thanksfor your help anyway.

I usually see what drivers do install, like adb or whatever, and then remove/uninstall them AND delete them
Then installed this pack
http://forum.xda-developers.com/showthread.php?t=1998650
then connect to a different USB port and try again with the new drivers
Also, some USB hubs can be under-powered and cause problems.

meangreenie said:
just make sure the 'VID_18D1&PID_4EE2&MI_00' matches your device id, check in device manager.. but i'm guessing all nexus 4 are the same.. usb debugging mode
Click to expand...
Click to collapse
Just FYI, just got a Nexus 4 from T-Mobile yesterday and the device ID is slightly different:
VID_18D1&PID_4EE2&MI_01
01 at the end instead of 00
---------- Post added at 09:11 AM ---------- Previous post was at 08:53 AM ----------
Fitchman said:
I usually see what drivers do install, like adb or whatever, and then remove/uninstall them AND delete them
Then installed this pack
http://forum.xda-developers.com/showthread.php?t=1998650
then connect to a different USB port and try again with the new drivers
Also, some USB hubs can be under-powered and cause problems.
Click to expand...
Click to collapse
How/where do you install those files/drivers? There are no instructions.

lannister80 said:
How/where do you install those files/drivers? There are no instructions.
Click to expand...
Click to collapse
When Windows asks where the drivers are you point to the folder with the ones you want to use...

EddyOS said:
When Windows asks where the drivers are you point to the folder with the ones you want to use...
Click to expand...
Click to collapse
It doesn't ask. I plug in the phone, and Windows says it can't install the MTP driver.
If I go into Device Manager and find the phone (with the yellow triangle and !) and select Update Driver Software, then navigate to the i386 folder from the Universal Naked Driver (on an i5 system), it tells me that "The best driver for your device is already installed" or something similar.
Of course, if I uninstall the device from device manager (and presumably the bad MTP driver as well), it disappears, so I have nothing to point to to install the drivers.

Earlier today I reinstalled the drivers for my N4 on my work PC (Vista Business) and I had to reboot before it recognised the N4 as an MTP Device - prior to that it only saw it as an 'MTP Device'. Now it sees at 'Nexus 4'

I have a similar problem I have a kindle fire
I have install the ADB driver but am having extreme difficulties getting the MTP drivers to work
I have tried everything (every solution on Google)
and nothing works
I've tried the "Media Transfer Protocol Porting Kit"
I tried to get Microsoft help they gave me the run around and confused me even more
here is the conversation
Microsoft: "Thank you for that information
Nathaniel I was checking your product key and it is blocked that is why you can not connect these devices to your computer, you may be a victim of counterfeit software so in this case since it is an OEM computer which means that the manufacture of the computer installed Windows 7 on your computer I recommend you to contact the manufacture of your computer to see if they have an option in order to resolve this issue you are having."
me: when i contact them what do I ask for?
Microsoft: You need to ask for a new product key
me: I am confused what does this mean? that the manufacturer put windows 7 OS on here illegally? but all PC's come with windows OS so every PC in the world is suspect to counterfeiting
them: No, this could be because someone still some information of your computer and use the product key to try to activate Windows until the product key got blocked
No, the name is not involved in this case it is jut the product key
what do I do?
is there an alternative to MTP drivers?

Solved
Hi, i had the same problem described in previous posts and I managed to solve thanks to what is written by meangreenie.
In practice, in the windows\inf of my Windows 7 the file wpdmtp.inf was no longer present but there is only the "compiled" version (wpdmtp.pnf).
I retrieved the file from an earlier version founded in he folder Winsys and so the LG driver are installed without further problems.

Jon McDougal said...
You might be using the wrong driver (Android ADB) instead of the MTP driver. This happened to me the other day!
If you're in Debug Mode, you've already done the first step I was going to suggest.
Here's the second step that worked for me: Open Device Manager -> Click Android Device (top of my list) which exposes "Android Composite ADB Interface" -> Right click that device -> Update Driver Software -> Browse My computer for driver software -> Let me pick from a list of device drivers on my computer -> then choose "MTP USB Device" -> Next
Mine installed the MTP driver and then the N4 opened normally.
Click to expand...
Click to collapse
That works for me with USB Debug ticked and in MTP Mode but not in PTP Mode (on CM10.2-nightly-20130817). I absolutely can't see my pics in no way... (I suppose this is a bug from Google to be fixed in further updates). ADB and FB are correctly working as tested with NexusRootToolkit 1.7.1 Drivers Test.
May it help to delete original DCIM folder and start from a new one??
edit: Shame on me... I forgot that I've formatted my SDcard, so I've no picture in DCIM folder.... Sorry! So I can say that McDougal trick totally worked for me!

try to check the device manager to check the missing drivers with ! mark

Maybe I'm not completely getting the problem, but just doing this worked fine for me:
danielms22 said:
Enable USB debbuging in your phone. Go to Settings -> about phone -> tap about 10 times on build number item until USB debbuging is unlocked.
Also, on your computer go to the device manager, look for your phone, if you find it, right click on it, then update Driver Software, browse computer, Let me pick from a list of device drivers on my computer, USB composite device
That should do it.
Click to expand...
Click to collapse
No need for additional driver download or anything...

Finally a working solution
Finally I found a solution.
Visit answers.microsoft.com/en-us/windows/forum/windows_xp-hardware/mtp-usb-device-drivers-will-not-install-correctly/0ee71b7c-4ae7-403f-abbb-63c7ed9a79f9?rtAction=1387606800207 and search for the "Bret B"'s answer which has also been marked as the most helpful answer. It works perfectly. He simply says..
Go to the Registry Editor (Start –> Run –>type in, “regedit” (without the quotes) then click OK.
Search the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\
Go upto Edit>Find, type in or copy/paste Portable Devices
In the right hand pane you will see the (Default) value “Portable Devices” on the string
Once found, you see a string value called UpperFilters –> delete it!
Reconnect the device. Finished!

[Q] New Nexus 7 usb google driver problem

I'm having trouble getting the proper usb drivers loaded so i can root my new Nexus 7. I downloaded the Android SDK, unzipped and expanded the google drivers, but my Vista computer keeps giving me an error like "windows found driver software for your device but encountered an error while attempting to install it". It shows the driver as Android Composite ADB Interface. Please help!!

You need to disable your computer's driver signature enforcement.

1)by the way - delete your device from Laptop`s device manager and unplug and plug again cable to you Nexus
2)download last version of ADB and Fastboot
3)check at storage menu - preference - camera (not mtp)
4)enter in developer item in settings menu and check USB debug - Android `ll show your alert message with mac adress of you Laptop - you must accept it
!!! Do not try to use some other sofware for rooting (this is bad idea)- you must doing it in fastboot by myself!!!

Diagnosing USB Driver and ADB issues in Windows

Are you getting errors like "device not found" or "device offline" while trying to run ADB commands? Here's a quick way to troubleshoot your problem on Windows.
Steps
1. Ensure USB Debugging is enabled in Developer Options.
2. Verify current Google USB Driver is installed and that Device Manager is using that driver.
3. Update to latest version of ADB.
1. Ensure USB Debugging is enabled in Developer Options.
Enable Developer Options by going to Settings -> About Phone and tapping on "Build Number" multiple repeated times. You will be greeted with "You are a developer."
Now, under Settings -> Developer Options, ensure you check the box for "USB debugging."
2. Verify current Google USB Driver is installed and Device Manager is using that driver.
You may skip this step if Device Manager lists your phone as "Android Phone -> Android Composite ADB Interface." If it does not, this is likely your root cause.
Go to the Google USB Driver page and download the latest driver directly from Google. Extract the zip file to a folder you know and will remember in the future.
Open up Device Manger in Windows with your Nexus 5 connected. Whatever your Nexus 5 is currently detected as, right click on it and select Properties. Then, in the Driver tab, hit "Uninstall." If available, select "Delete the driver software for this device." and hit "OK." It will remove the old drivers.
Restart your computer.
After restarting, reconnect your Nexus 5. It should be recognized as an unknown device in the Device Manager. (If it isn't, try the previous driver deletion steps again.)
Right click on the unknown Nexus 5 device, choose Properties, and in the Driver tab again select "Update driver." Browse your computer manually by putting in the path to the new Google USB Drivers you unzipped to a folder of your choice in the beginning of this step. Choose next and your drivers should install! You'll know everything completed successfully when you see the phone listed under "Android Phone -> Android Composite ADB Interface" in Device Manager.
This is the most finicky process, so don't be afraid to reboot your computer a time or two and repeat these steps if they don't work on the first try.
3. Update to latest version of ADB.
This is a crucial step. The new version of ADB is required to work with the "USB debugging authorizations" setting.
Perhaps you know how to update ADB, in which case, just do it. However, here's a detailed manual approach to download JUST the adb suite from the SDK:
Go to the Google Android SDK website and choose "Use An Existing IDE" and click the "Download the SDK Tools for Windows." This will allow you to download only an 80 MB file rather than the whole 400 MB suite.
Install the SDK tools exe to a folder of your choosing.
Run SDK Manager and uncheck everything except for "Android SDK Platform-tools." This is the ADB and Fastboot bundle. Install that.
Navigate to your SDK Path as indicated at the top of your Android SDK Manager window. You will now see a freshly downloaded platform-tools folder containing ADB.exe, Fastboot.exe, and a host of other files. That folder is now your updated, portable ADB tools folder. You can move it anywhere you like as long as you run ADB from a command prompt window set to that directory.
After you've followed these procedures, running "ADB Devices" should trigger a prompt on your device to accept the RSA fingerprint of your computer. Accept it, and now all should be working as intended!
Questions? Ask below!
Thanks to:MaxRabbit

Other solutions
Windows 8 Diagnosis
Originally Posted by Yorus
The following worked for me, since all of the suggestions mentioned here didn't work for me:
If you use a Windows 8.1 enterprise N or KN edition, install the Microsoft Media Feature Pack :
http://support.microsoft.com/kb/2929699/en
Sounds too simple to be true but work instantly for me.
Hope it works you some of the people here looking for a solution
Click to expand...
Click to collapse

USB driver update failed

Hi
I am a new user for nexus 6p, For the first time I connected my device to Computer running windows 10 updated. My laptop didn't detect the usb and the driver is not installed properly, I tried downloading the latest usb driver but it didnt help , While searching for the driver folder it throws
Windows was unable to install your unkown drive

You can get the USB drivers straight from Google and try to uninstall/reinstall or download Wugfresh's NRT. There is very good driver installation tool and test to confirm you get both USB and fastboot drivers installed properly. Just follow the "Full Driver Installation Guide"

Tonyjaqs92 said:
Hi
I am a new user for nexus 6p, For the first time I connected my device to Computer running windows 10 updated. My laptop didn't detect the usb and the driver is not installed properly, I tried downloading the latest usb driver but it didnt help , While searching for the driver folder it throws
Windows was unable to install your unkown drive
Click to expand...
Click to collapse
Hi... Do you have ADB enabled in developer options? If you don't have developer options enabled, go in: settings>about phone and type 7 times on the build number, then go back in settings > developer options and enable "android debugging".
Plug your N6 on your computer, check your phone screen and allow press ok when it asks to "allow USB debugging".
Does it change something? Is your N6 recognized in device manager? Does the driver updates?

...
So My puter recognizes my phone fine....
Pop opened the configuration and General tab says:
This device is not configured correctly. (Code 1)
A service installation section in this INF is invalid.
To find a driver for this device, click Update Driver.
I try and update the driver using the "Let the puter search" feature and it finds one and tells me:
Windows encountered a problem installing the driver software for your device.
Windows found driver software for your device but encountered an error while attempting to install it.
MPE Device
A service installation section in this INF is invalid.
If you know the manufacturer of your device, you can visit its website and check the support section for driver software.
This is all AFTER I downloaded the latest Google USB drivers and unzipped them.
Phone is set to MTP mode and debugging mode is unlocked and usb debugging is on.
No Go.

QPST driver install...

Trying to get these drivers installed on windows 10 machine but no matter which driver i choose it always pops up "windows encountered an error while installing driver". im trying to get into qpst file explorer to see the policy_man folder for the carrier policy. im on havoc rom 11 and there is no engineer mode(*#801, *#800) or log kit since im not factory rom. ive tried disable driver signature verify under advanced restart on the pc....no luck same error. ive tried disable secure boot in bios on pc....same error.
ive tried these steps......
1. adb reboot ftm
2. Install (in your smartphone) USB Gadget Tool (https://f-droid.org/es/packages/net.tjado.usbgadget/) and check this modes: ( cser.dun.O , diag.diag, diag.diag.mdm , ffs.adb , gsi.dpl , gsi.rmnet , qdss.qdss , qdss.qdss.mdm )
3. adb shell su setprop sys.usb.config diag,diag_mdm,adb
4. Disconnect and connect your phone usb cable.
5. Go to Control Panel – Device Manager. You will see some unknown device. You should look at the so-called "Oneplus 8T", ignore the others.
Right click on the first "Oneplus 8T" –> Update Driver –> Browse my computer drivers -> Let me pick form a list of available drivers -> Click on I Have Disk -> Show all devices, browse then go to the Qualcomm Drivers that you download earlier. Then do the same to the other "Oneplus 8T". Choose 9018 for both unknown "Oneplus 8T"..
6. Add both ports in QPST Configuration. Only one of them is the one you are going to use. By clicking on EFS Explorer you will know which one it is by seeing X55 Driver in the description.
7. Change carrier_policy and carrier_policy.xml_Subscription01 files
8. adb reboot
stuck on step 5

Hmmm... You do have the regular drivers for the device installed as well, correct?
(ADB) works? Try this - (Let me know if you need 32 bit installer) No need to disable driver signing enforcement.
10.99 MB file on MEGA
mega.nz
64bit - If it needs a password it's GADGETSDOCTOR
If you're getting into the use of Qualcomm engineering tools check out the fine work of KL Joachim Schepke and the #u100 Crew to make QXDM5g and the accompanying Tools available, search QXDM5 , also includes driver autoinstaller.
Uninstall the old ones and reboot first, go actually delete the directory, Qcomm doesn't uninstall very cleanly.
Let me know how it goes,
-L4X$

L!V3_4_XC3SS said:
Hmmm... You do have the regular drivers for the device installed as well, correct?
(ADB) works? Try this - (Let me know if you need 32 bit installer) No need to disable driver signing enforcement.
10.99 MB file on MEGA
mega.nz
64bit - If it needs a password it's GADGETSDOCTOR
If you're getting into the use of Qualcomm engineering tools check out the fine work of KL Joachim Schepke and the #u100 Crew to make QXDM5g and the accompanying Tools available, search QXDM5 , also includes driver autoinstaller.
Uninstall the old ones and reboot first, go actually delete the directory, Qcomm doesn't uninstall very cleanly.
Let me know how it goes,
-L4X$
Click to expand...
Click to collapse
Hey thx for the reply....if you mean the oneplus drivers, then yes they are installed on pc and adb works(command prompt and all that).
i uninstalled the old ones and rebooted...downloaded that file and installed....trying now

L!V3_4_XC3SS said:
Hmmm... You do have the regular drivers for the device installed as well, correct?
(ADB) works? Try this - (Let me know if you need 32 bit installer) No need to disable driver signing enforcement.
10.99 MB file on MEGA
mega.nz
64bit - If it needs a password it's GADGETSDOCTOR
If you're getting into the use of Qualcomm engineering tools check out the fine work of KL Joachim Schepke and the #u100 Crew to make QXDM5g and the accompanying Tools available, search QXDM5 , also includes driver autoinstaller.
Uninstall the old ones and reboot first, go actually delete the directory, Qcomm doesn't uninstall very cleanly.
Let me know how it goes,
-L4X$
Click to expand...
Click to collapse
I have tried this and no luck, this is preventing me from using msm to convert my 8t and possibly unbrick if needed. No matter how I install these drivers this is what I get after reboot
"Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)"
msi laptop running windows 10 latest update

JayTheKid said:
I have tried this and no luck, this is preventing me from using msm to convert my 8t and possibly unbrick if needed. No matter how I install these drivers this is what I get after reboot
"Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)"
msi laptop running windows 10 latest update
Click to expand...
Click to collapse
i was able to get device manager to show the device(kb2005) and update/install the driver for that....however, it does not show another kb2005 device, just shows 2 'unknown device'. when i try the update/install driver for the 'unknowns', i get the windows has encountered an error message
with only the one driver installed(shows qualcomm android modem 9018 in device manager under modems tab), i still cant get qpst tools to work without both drivers. in qpst, it shows the correct driver installed as active phones and shows under ports tab....and theres no port to add with add new port

fosgate24360 said:
i was able to get device manager to show the device(kb2005) and update/install the driver for that....however, it does not show another kb2005 device, just shows 2 'unknown device'. when i try the update/install driver for the 'unknowns', i get the windows has encountered an error message
with only the one driver installed(shows qualcomm android modem 9018 in device manager under modems tab), i still cant get qpst tools to work without both drivers. in qpst, it shows the correct driver installed as active phones and shows under ports tab....and theres no port to add with add new port
Click to expand...
Click to collapse
Sorry I was traveling for a little bit - did you get this handled? Sounds to me like you need to make sure that your USB & or wireless debugging is active and not just charging, you can change it on your notifications to transfer files or something like that

L!V3_4_XC3SS said:
Sorry I was traveling for a little bit - did you get this handled? Sounds to me like you need to make sure that your USB & or wireless debugging is active and not just charging, you can change it on your notifications to transfer files or something like that
Click to expand...
Click to collapse
no problem....i was able to get it working thank you. i ended up switching over to android12 evolutionx rom. i had to do that same mod with carrier files and the phone does now pick up 5g signal and 5g icon in stat bar

fosgate24360 said:
Trying to get these drivers installed on windows 10 machine but no matter which driver i choose it always pops up "windows encountered an error while installing driver". im trying to get into qpst file explorer to see the policy_man folder for the carrier policy. im on havoc rom 11 and there is no engineer mode(*#801, *#800) or log kit since im not factory rom. ive tried disable driver signature verify under advanced restart on the pc....no luck same error. ive tried disable secure boot in bios on pc....same error.
ive tried these steps......
1. adb reboot ftm
2. Install (in your smartphone) USB Gadget Tool (https://f-droid.org/es/packages/net.tjado.usbgadget/) and check this modes: ( cser.dun.O , diag.diag, diag.diag.mdm , ffs.adb , gsi.dpl , gsi.rmnet , qdss.qdss , qdss.qdss.mdm )
3. adb shell su setprop sys.usb.config diag,diag_mdm,adb
4. Disconnect and connect your phone usb cable.
5. Go to Control Panel – Device Manager. You will see some unknown device. You should look at the so-called "Oneplus 8T", ignore the others.
Right click on the first "Oneplus 8T" –> Update Driver –> Browse my computer drivers -> Let me pick form a list of available drivers -> Click on I Have Disk -> Show all devices, browse then go to the Qualcomm Drivers that you download earlier. Then do the same to the other "Oneplus 8T". Choose 9018 for both unknown "Oneplus 8T"..
6. Add both ports in QPST Configuration. Only one of them is the one you are going to use. By clicking on EFS Explorer you will know which one it is by seeing X55 Driver in the description.
7. Change carrier_policy and carrier_policy.xml_Subscription01 files
8. adb reboot
stuck on step 5
Click to expand...
Click to collapse
What did you do specifically to get this working? I'm having trouble on Step 5 as well and I can't detect a device.

Xryphon said:
What did you do specifically to get this working? I'm having trouble on Step 5 as well and I can't detect a device.
Click to expand...
Click to collapse
Have you tried disabling Driver Signing Enforcement when booting into Windows and then installing the driver?

Xryphon said:
What did you do specifically to get this working? I'm having trouble on Step 5 as well and I can't detect a device.
Click to expand...
Click to collapse
#3 command should start like this:
adb shell
su
setprop....
Also disable Driver Signing Enforcement, as you'll have to install driver every time you want to use QPST, with it enabled.