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Hi all, First of all I have CM10.1 20130210 on my phone. (Had 20130208 when I noticed the problem, But I dont think thats the cause)
I normally check for CM updates & Play Store every night. Yesterday I wanted to check the Play Store but when I opened it it took me straight to the Categories page (It normally takes me to some "General Featured" page).
When I go into any of the categories it takes me to more categories into that one (Games>Racing/Action/Puzzle/etc) it didnt do that before.
After I go into one of those its just a grey screen, The store is blank.
I tried going into My Apps & Its blank. If I go into the All tab though they all show, Clicking on one of those apps does take me to its page & If I try to download a previously uninstalled app it does download and work properly.
Something very weird: The same thing happens in the Webstore, No app shows when going into Editor's Choice & When manually going into the categories its just blank. Going into app pages via my own apps do work.
Ive tried clearing the data of the Play Store (Settings>Apps>All>Google Play Store>Clear Data)
Ive tried reflashing my phone (Thats why I went from 20130208 to 20130210)
Ive tried Force Stopping, Clearing data & Rebooting
Ive tried unsyncing & Resyncing my Google Account
Ive tried uninstalling & Reinstalling Gapps (goo.im/gapps)
Any ideas on how I can fix this? I ran out of ideas myself...
Some screens of what happens, the one with the categories is what the store opens to, the other one is what happens if i go anywhere else.
Ive been trying to fix this all day & Most things Ive found seem to be fixed by wiping the cache or returning the DPI to its default state.
Thing is, I already tried option 1 & I never changed the DPI on my phone. (I dont even know how to do it)
Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?
Did you get any help on this? did you resolve this problem ? i have the save the same problem. did the same things you did, but no solution
LiNcKz said:
Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?
Click to expand...
Click to collapse
Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
Thanks for this valuable information. We really appreciate it, and it's because of people like you that we can improve the Google Play experience for all users.
We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.
I really appreciate you taking the time to let us know about the details of your specific case; each time we hear more details, it helps us make a better solution. I hope that despite this, you will keep using the Google Play Store app and keep sending us valuable feedback when things don’t go as expected.
I’ll be sure to update you as soon as I have more information about this issue, but in the meantime, feel free to contact me if you have any other questions. I’ll be in touch!
Click to expand...
Click to collapse
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)
I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.
kasske said:
I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.
Click to expand...
Click to collapse
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)
LiNcKz said:
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)
Click to expand...
Click to collapse
Yes i did. Installed a new custom rom too, "Alliance Jelly Bean ROM" latest version but the same issue happens...
LiNcKz said:
Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)
Click to expand...
Click to collapse
On which Email id you contacted Google ??
Hello,
I just received my new GS4 last night. Google Now crashes repeatedly. It will run OK if I don't add a sports team or a stock ticker but once I "customize" it, it will crash every time I start it.
The error message is "Unfortunately, Google Search Has Stopped".
I have cleared data and then I go through the opt-in process. It will run fine but as mentioned as soon as I change a setting, it will crash and then crash every time after that.
It's Google Search 2.4.10. I can't update it via the Play Store since it's a built-in app. Software version is L720VPUAMDC.
Any help would be appreciated.
Thanks,
Erick
ErickE said:
Hello,
I just received my new GS4 last night. Google Now crashes repeatedly. It will run OK if I don't add a sports team or a stock ticker but once I "customize" it, it will crash every time I start it.
The error message is "Unfortunately, Google Search Has Stopped".
I have cleared data and then I go through the opt-in process. It will run fine but as mentioned as soon as I change a setting, it will crash and then crash every time after that.
It's Google Search 2.4.10. I can't update it via the Play Store since it's a built-in app. Software version is L720VPUAMDC.
Any help would be appreciated.
Thanks,
Erick
Click to expand...
Click to collapse
Google search is updated via the Google Play store. That's where I always get the notification to update. Sometimes it is a manual update. Check there for an update. Google Play > Menu Button > My Apps > See if it has an update available.
Vanakatherock said:
Google search is updated via the Google Play store. That's where I always get the notification to update. Sometimes it is a manual update. Check there for an update. Google Play > Menu Button > My Apps > See if it has an update available.
Click to expand...
Click to collapse
Thanks for the suggestion. I had checked that option and there was nothing. I checked the version number there 2.4.10 and that appears to be the most current build.
I just wiped my phone this morning (factory reset from recovery) and signed in. I did nothing else, didn't install any apps, nothing. Went to Google Now, added a sports team and the app crashed as I backed out of the screens. If I press the google button (to the left of the search bar) on the home screen, it hangs. Sometimes it comes up for a sec and then disappears but most of the time I get the "Unfortunately, Google Search has stopped".
This is really odd. I would be very surprised if I am the only user having this issue
ErickE said:
Thanks for the suggestion. I had checked that option and there was nothing. I checked the version number there 2.4.10 and that appears to be the most current build.
I just wiped my phone this morning (factory reset from recovery) and signed in. I did nothing else, didn't install any apps, nothing. Went to Google Now, added a sports team and the app crashed as I backed out of the screens. If I press the google button (to the left of the search bar) on the home screen, it hangs. Sometimes it comes up for a sec and then disappears but most of the time I get the "Unfortunately, Google Search has stopped".
This is really odd. I would be very surprised if I am the only user having this issue
Click to expand...
Click to collapse
Although my sports teams setup in Google Now carried over from my GS3, I decided to try adding another team. I was successful in adding one and backing out of the app without it crashing. I also hit the google button and still didn't have an issue. Not sure what's going on with yours, unfortunately. I'm running 100% stock MDC Android that came on the phone out of the box one week ago.
ErickE said:
Hello,
I just received my new GS4 last night. Google Now crashes repeatedly. It will run OK if I don't add a sports team or a stock ticker but once I "customize" it, it will crash every time I start it.
The error message is "Unfortunately, Google Search Has Stopped".
I have cleared data and then I go through the opt-in process. It will run fine but as mentioned as soon as I change a setting, it will crash and then crash every time after that.
It's Google Search 2.4.10. I can't update it via the Play Store since it's a built-in app. Software version is L720VPUAMDC.
Any help would be appreciated.
Thanks,
Erick
Click to expand...
Click to collapse
I have not tried this but I have read of others apparently solving this issue but uninstalling Google Search using Titanium Backup (requires root) then re-installing via Google Play.
Marty said:
I have not tried this but I have read of others apparently solving this issue but uninstalling Google Search using Titanium Backup (requires root) then re-installing via Google Play.
Click to expand...
Click to collapse
Thanks. I saw that too. My only concern was if I should just bring it into the Sprint store first for them to have a look at it. I was worried that if I went the root route to correct it (and I do intend to root anyways), if that didn't correct the problem, then I would need to bring it into the store for them to look at.
Will the restore OS/Wipe Disk option (from stock recovery) bring it back to 100% "original" in case I needed to take it in?
Thanks for the reply. I may just go that route
Unfortunately, Google search has stopped... followup
Did you go with the Titanium backup route an deleted the Google Search app (actually, as I understand it, from the actual ROM... not only as a regular installed app) and re-installed from the Play Store? if so, what are the results?
Both my N4 and my N7 started showing "Unfortunately, Google search has stopped" messages after I edited one sports card in Google Now. Since its happening in both devices it is clearly either an app related issue, a Google related issue or something in between but, definitely NOT a hardware issue...
Your comments are welcome, thanks in advance.
ErickE said:
Thanks. I saw that too. My only concern was if I should just bring it into the Sprint store first for them to have a look at it. I was worried that if I went the root route to correct it (and I do intend to root anyways), if that didn't correct the problem, then I would need to bring it into the store for them to look at.
Will the restore OS/Wipe Disk option (from stock recovery) bring it back to 100% "original" in case I needed to take it in?
Thanks for the reply. I may just go that route
Click to expand...
Click to collapse
piensa said:
Did you go with the Titanium backup route an deleted the Google Search app (actually, as I understand it, from the actual ROM... not only as a regular installed app) and re-installed from the Play Store? if so, what are the results?
Both my N4 and my N7 started showing "Unfortunately, Google search has stopped" messages after I edited one sports card in Google Now. Since its happening in both devices it is clearly either an app related issue, a Google related issue or something in between but, definitely NOT a hardware issue...
Your comments are welcome, thanks in advance.
Click to expand...
Click to collapse
I tested with a friend who got the GS4 last week from Sprint also. I walked him through all of the steps and his search application did not hang at all after adding a sports team or stock ticker. He was on firmware version MDL.
I took it to the Sprint store (even though I bought it from Costco) and they agreed 100% that something was wrong with it. They didn't want to work on it since I just got it from Costco. They said to just take it back since it's so new.
This morning, I received the MDL update. I applied it but unfortunately, it didn't fix the problem
I called Wireless Advocates this morning (the company that sells for Costco) and they suggested that I go back to the store to return it (even though their instructions that arrived with the phone specifically says Do Not Return To Costco In Case Of A Problem.
So, I'm kind of at a loss. If I root it and try to Titanium to delete it, I'm worried that I will lose any recourse with Costco. Once it's rooted, I am out on my own. I am thinking that I will try and return it tonight and if I am unsuccessful, then I will root it and delete the app.
Well, to be honest with you... as annoying and pissing it is to have the "Unfortunately Google Search Has Stopped" problem and Google Now not working properly on its last update, the problem seems not to be as bad to return your shiny new phone to Costco or where you bought it.
This is actually a software problem that Google should be fixing very soon and releasing an update to do so. Bear in mind, also that this very week Google I/O conference will take place in San Francisco and most probably they will release a new Android version 4.3 or 5.... which should include most probably a fix to this.
In the meantime, go to your Play Store, search fo "Google Search" and un-install all upgrade to this app, also disable auto-updates for this app and that should work. I have done it and it is OK (not the latest Google Now..but it works, at least doesn't crash).
During the lifetime of your phone you will encounter bugs in software, as long as they are repaired quickly and there are not impeding the usage of the phone and its critical functions, those are not reasons to return it. My 2 cents.
Good luck.
ErickE said:
I tested with a friend who got the GS4 last week from Sprint also. I walked him through all of the steps and his search application did not hang at all after adding a sports team or stock ticker. He was on firmware version MDL.
I took it to the Sprint store (even though I bought it from Costco) and they agreed 100% that something was wrong with it. They didn't want to work on it since I just got it from Costco. They said to just take it back since it's so new.
This morning, I received the MDL update. I applied it but unfortunately, it didn't fix the problem
I called Wireless Advocates this morning (the company that sells for Costco) and they suggested that I go back to the store to return it (even though their instructions that arrived with the phone specifically says Do Not Return To Costco In Case Of A Problem.
So, I'm kind of at a loss. If I root it and try to Titanium to delete it, I'm worried that I will lose any recourse with Costco. Once it's rooted, I am out on my own. I am thinking that I will try and return it tonight and if I am unsuccessful, then I will root it and delete the app.
Click to expand...
Click to collapse
piensa said:
Well, to be honest with you... as annoying and pissing it is to have the "Unfortunately Google Search Has Stopped" problem and Google Now not working properly on its last update, the problem seems not to be as bad to return your shiny new phone to Costco or where you bought it.
This is actually a software problem that Google should be fixing very soon and releasing an update to do so. Bear in mind, also that this very week Google I/O conference will take place in San Francisco and most probably they will release a new Android version 4.3 or 5.... which should include most probably a fix to this.
In the meantime, go to your Play Store, search fo "Google Search" and un-install all upgrade to this app, also disable auto-updates for this app and that should work. I have done it and it is OK (not the latest Google Now..but it works, at least doesn't crash).
During the lifetime of your phone you will encounter bugs in software, as long as they are repaired quickly and there are not impeding the usage of the phone and its critical functions, those are not reasons to return it. My 2 cents.
Good luck.
Click to expand...
Click to collapse
Thanks Piensa. I appreciate your detailed response.
I am right there with you. I can deal with it as long as I know that it's a software issue and not a hardware issue. The more and more I have been reading (and your reply also) indicates that it is a software issue. The weird part is why my friend's Sprint GS4 doesn't have this problem and the Sprint Store also said that it was a definite bug. That's the part I don't get. Why does his Google Search work and mine is crashing?
Good point about Google I/O (excited to see what they announce this week) and maybe an update will be released. Unfortunately, the version of Google Now included with the GS4 is the very latest (ver 2.4.10.626027) and I am unable to back out any updates (thanks for the suggestion).
I guess I will ride it out this week and see what comes out of Google I/O.
Question. Do you know if I root the phone without installing a custom recovery, can I back it out simply by factory resetting the phone and will Costco/Sprint know that it was rooted at one point?
Thanks again for your help.
Thanks for your comment.
Well, we are all here to help each other...that's the beauty of the Internet !
It seems to my that because of your phone's use pattern the bug got hit and appeared... your friend may not be enjoying his phone as you are...so, no bugs have appeared. Or, he may not have the latest version of Google Search (so he is using an outdated phone!
Pretty much the same happened to me... since few days ago, my Google Now worked perfectly, actually I had no sports card...suddenly, I wanted to check what the heck people was watching on public TV (a sports event) in a restaurant I went to...so I asked Google Now to search..and it came with the names of the playing teams...and decided to add them as my favorite sports in the sports card....everything went down from there when I tried deleting those "favorite teams" from the sports card...everything Google Now started crashing.....
On the other hand, my wife's smartphone, another Android, still works flawlessly... no crashing of G-Now, no weird messages...and she has the exact same Android version as I do.... so, well, we both got lucky finding that SOFTWARE bug.... let us hope that Google will fix it very soon. There are MANY people experiencing this annoyance so, I am confident Google will not let it pass too long...(I understand they may be a little busy with their 2013 I/O event...so, I can wait a few days....).
Again, just downgrade to a previous version of Google Search, by deleting the upgrades of it in the Play Store and don't let it self upgrade Google Searh, for now... if you do that, you will be fine.
ErickE said:
Thanks Piensa. I appreciate your detailed response.
I am right there with you. I can deal with it as long as I know that it's a software issue and not a hardware issue. The more and more I have been reading (and your reply also) indicates that it is a software issue. The weird part is why my friend's Sprint GS4 doesn't have this problem and the Sprint Store also said that it was a definite bug. That's the part I don't get. Why does his Google Search work and mine is crashing?
Good point about Google I/O (excited to see what they announce this week) and maybe an update will be released. Unfortunately, the version of Google Now included with the GS4 is the very latest (ver 2.4.10.626027) and I am unable to back out any updates (thanks for the suggestion).
I guess I will ride it out this week and see what comes out of Google I/O.
Question. Do you know if I root the phone without installing a custom recovery, can I back it out simply by factory resetting the phone and will Costco/Sprint know that it was rooted at one point?
Thanks again for your help.
Click to expand...
Click to collapse
piensa said:
Again, just downgrade to a previous version of Google Search, by deleting the upgrades of it in the Play Store and don't let it self upgrade Google Searh, for now... if you do that, you will be fine.
Click to expand...
Click to collapse
I can't back out any updates as there have been none to Google Search. The GS4 ships with the most current. The only option for Google Search in the Play Store is "open".
I can uninstall updates to Gmail, etc but not Google Search (see attached pic).
Thanks for your assistance.
"Unfortunately Google Search Has Stopped
Woow. you are correct.
The version of Google Search that your GS4 came with, from factory, is in fact the latest one. My Nexus 4 came with a previous version installed thus I was able to do the downgrade.
So, if you are not rooted, and/or do not want to mess with your firmware, seems you have to wait for Google to fix this issue. Sorry to learn that friend.
Lets hope it gets fixed very soon.
"
ErickE said:
I can't back out any updates as there have been none to Google Search. The GS4 ships with the most current. The only option for Google Search in the Play Store is "open".
I can uninstall updates to Gmail, etc but not Google Search (see attached pic).
Thanks for your assistance.
Click to expand...
Click to collapse
piensa said:
So, if you are not rooted, and/or do not want to mess with your firmware, seems you have to wait for Google to fix this issue. Sorry to learn that friend.
Click to expand...
Click to collapse
Yup. I'm trying to decide what to do now. I went to Costco tonight to look into swapping it out for a new one and they don't carry Sprint products in store. So I would either need to work with Wireless Advocates to ship it back and pay $600 for an advance replacement or just wait it out, hoping that the phone itself is fine and wait for Google to correct it.
If I was still on MDC, I would have used motochopper to root it, uninstall Google Search and then test re-installing it to see if it corrects it. But the MDL upgrade today killed that option.
I think I will wait a couple days, see what comes out of I/O as well as the root exploits for MDL and make a decision. It just sucks because I don't want to spend time customizing the phone to my liking in case I swap it out or wipe it, etc.
Again, many thanks for your help.
This is a know issue http://www.androidpolice.com/2013/0...e-now-currently-causes-it-to-crash-endlessly/
Sent from my SPH-L720
GiantJay said:
This is a know issue http://www.androidpolice.com/2013/0...e-now-currently-causes-it-to-crash-endlessly/
Click to expand...
Click to collapse
Thank you GiantJay. I have been pulling my hair out over this issue since I just got my new phone last week. Piensa helped a lot with it and now this confirms that it's not limited to my phone only.
Thank you for the link.
Here's another http://m.techcrunch.com/2013/05/12/...and-add-or-remove-teams-from-the-sports-card/
Sent from my SPH-L720
GiantJay said:
Here's another http://m.techcrunch.com/2013/05/12/...and-add-or-remove-teams-from-the-sports-card/
Click to expand...
Click to collapse
Thanks. I wish that information like this was more readily available. I have been wiping my phone, making trips to Costco, Sprint, etc and still haven't customized my phone because of this. I thought that my phone was defective but had I seen this, I wouldn't have worried about it and just waited it out.
Thanks.
And it's fixed! (at least it is on my phone).
Google released an update to Google Search today and I can add/remove sports teams and stock tickers w/o a problem!
Many thanks again to the contributors to this thread.
piensa said:
Did you go with the Titanium backup route an deleted the Google Search app (actually, as I understand it, from the actual ROM... not only as a regular installed app) and re-installed from the Play Store? if so, what are the results?
Both my N4 and my N7 started showing "Unfortunately, Google search has stopped" messages after I edited one sports card in Google Now. Since its happening in both devices it is clearly either an app related issue, a Google related issue or something in between but, definitely NOT a hardware issue...
Your comments are welcome, thanks in advance.
Click to expand...
Click to collapse
It worked for me! Thanks!! (GS4 - Hyperdrive v10.1)
Hi guys,
I have been a Nexus 10 user since its release, my other android devices currently are a Nexus 4 and a i9305t, previously a Gnex and a Nexus S.
All my android devices are rooted and on a custom rom.
Primarily, the Nexus 10 has been difficult due to battery life and charging mostly. I have been using PA 3.0x for the past few months, and I decided to update to PA 3.6 with the latest Gapps yesterday, since then I have not been able to resolve my "Google Play Magazine has stopped" error.
I have at this point done a full factory reset, formatted the internal SD card, and now tried a different rom (Revolt 4.4) all of which have been unsuccessful at fixing the Google Play Magazine app..
I have googled for a solution with very little success. I am hoping that someone here can help me out.
cheers
Marcel
have you tried reinstalling (maybe redownloading) gapps. or uninstall play magazines and reinstall from the market?
good luck
sdmark said:
have you tried reinstalling (maybe redownloading) gapps. or uninstall play magazines and reinstall from the market?
good luck
Click to expand...
Click to collapse
Hi Sdmark,
I have attempted to uninstall GP Magazines app using titanium backup, and reinstalling via the playstore. I have also tried a factory reset with a different/older set of gapps with no success.
This issue has been resolved as of 45 mins ago. I have been talking to Google Play store support from Utah (I am from Melbourne, Australia)
after submitting my error logs, the issue seems to have resolved itself automatically.
I had done nothing on the tablet since talking to the support (about 3 hours ago) till 45 mins ago where I just decided to give it a go while sitting on the porcelain throne and no FC this time. So as far as I can tell, the fix was something on their end of things, at least thats what i suspect... the FC happens just as GP Magazines signs in.
*im an idiot, problem is still there in landscape.. didnt even think about the different viewing modes.. so the problem is only happening while landscape.
Thanks the assistance though, very much appreciated.
edit: Please dont close the thread, I have realized that Google Play Magazines does not have the problem when in portrait mode... the moment i go to landscape it crashes... is this a rom issue?
bump! still a problem, 99% instant FC when in landscape mode... (1% is when the magazine is opened from portrait, it sometimes doesnt FC when tilted to landscape.. the moment you leave the magazine and get back to the magazine selection menu in Landscape, it will FC)
pretty much the only reason i pick up this tablet over any other device lying around is for magazine reading
I have no idea. I actually use the magazines app too, and have had no problems with it. I'm using cleanrom.
I've had the same problem, does seem to work for a minute or 2 if I clear all data and reinstall the app ...but after collecting my account data it FC's again - this has been going on for months and Google Play support haven't been able to reproduce or fix the issue for me....really frustrating
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there any one facing the same problem?
rooooooooney said:
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there one facing the same problem?
Click to expand...
Click to collapse
http://www.google.com/search?q=DF-DFERH-01
The wildly unhelpful google search link didn't relate to my specific issue. Those are all from folks that couldn't open the Play store at all. I'm having the same issue that Rooney was having, where it only happens when I try scrolling down in "my apps". Otherwise it works fine. Did you ever get a solution to this? I've already contacted Google, and their tech guy said, "I'm stumped." He's escalating it, but in the meantime I thought I'd see if you were ever able to get it fixed, since this is the first time I've seen someone else with this specific iteration of the issue. Thanks in advance.
rooooooooney said:
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there one facing the same problem?
Click to expand...
Click to collapse
Try uninstalling the latest Play updates in settings/apps/all apps and wipe Play data, reboot and try again. Its a Google server issue responding. There is lots of info available on Google regarding this error, i suggest you try finding it too
I ran into this on my new Tabpro 8.4 last sunday. My Note 3 has no such issue with the same account. Kept doing it at the exact same scrollpoint every time.
Wiping data, rebooting, clearing cache, none of it helped.
mbrown3 said:
The wildly unhelpful google search link didn't relate to my specific issue. Those are all from folks that couldn't open the Play store at all. I'm having the same issue that Rooney was having, where it only happens when I try scrolling down in "my apps". Otherwise it works fine. Did you ever get a solution to this? I've already contacted Google, and their tech guy said, "I'm stumped." He's escalating it, but in the meantime I thought I'd see if you were ever able to get it fixed, since this is the first time I've seen someone else with this specific iteration of the issue. Thanks in advance.
Click to expand...
Click to collapse
I also contacted Google and they give me instruction like checking time and storage!, etc
and that didn't help me at all, so i went back and told them that and they ask me to make a factory reset to one of my devices (because i have 5 devices signed in with one Google account)
so, now i am factory resetting my Note 3 and updating the system to ND5
please let me know if you have any updates :good:
xclub_101 said:
http://www.google.com/search?q=DF-DFERH-01
Click to expand...
Click to collapse
You sir are a moron. If you don't know the answer then don't bother posting. I hated when I see a post like this especially I already search on Google and came here and see such useful post.
To op, I just ran into this problem and solved by removing my google account and re-add it.
Hope it helps.
gee2012 said:
Try uninstalling the latest Play updates in settings/apps/all apps and wipe Play data, reboot and try again. Its a Google server issue responding. There is lots of info available on Google regarding this error, i suggest you try finding it too
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Again, the info on Google does not relate to this particular problem. Every thread I've found (other than this one) relates to people that can't access the Play store at all, with this error code. However, the specific problem we are having is this error code showing up only in one specific scenario...when going to "all apps" and trying to scroll down the list. Otherwise the Play store works perfectly fine.
I can't speak for Rooney, but I've already tried most of the suggestions from those source (removing/re-adding Google account, wiping cache and data, uninstalling updates, changing device time, etc), but the problem persists.
mbrown3 said:
Again, the info on Google does not relate to this particular problem. Every thread I've found (other than this one) relates to people that can't access the Play store at all, with this error code. However, the specific problem we are having is this error code showing up only in one specific scenario...when going to "all apps" and trying to scroll down the list. Otherwise the Play store works perfectly fine.
I can't speak for Rooney, but I've already tried most of the suggestions from those source (removing/re-adding Google account, wiping cache and data, uninstalling updates, changing device time, etc), but the problem persists.
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Click to collapse
i tried literally everything, remove my Google account, remove some old unused apps in the "all apps" tab i don't need, factory reset my note and 2 other of my devices , update my Note 3 to ND5, but with no luck
even the tech support in Google after 96 hours have no idea what is causing the problem and he sent it to a tier for further review
My new NotePro is also doing the same thing. My Note 3 is not, nor is my TF700T. One S3 is, the other is not. It makes no sense whatsoever.
Hi folks,
I've got a stock 6013, fully up to date on Android 10, never rooted or anything, and suddenly the Gmail app started crashing. Every time I would open it, it would crash within a second. At first I thought it was just that app. I wiped storage for Gmail, and things seemed back to normal. Then I noticed certain other apps... but ONLY CERTAIN APPS... started doing the same thing. Wiping their storage restored them. Even going into the Google Search bar results in a crash within a second or two.
It's not a hardware fault... I just finished a half an hour of Angry Birds 2 ( ) with no problems. But now Gmail is acting up again. Tapatalk was a problem once, but clearing its storage restored it and it seems stable.
Anybody else seeing very weird repeated app crashes that happen within a second or so of starting said app?
Marc
I'm having the exact same problem. This started 4-5 hours ago. Before noon PDT, a game I was playing worked fine, but by 1pm, I saw the same symptoms. Gmail is also crashing for me, as well as Oxygen Updater and the Amazon Shopping app.
Clear system cache.
Try using factory load for gmail and Google Play Services. Clear the latter's data.
Delete Google account and recreate if the above doesn't work.
Google Play Services is probably the culprit.
blackhawk said:
Clear system cache.
Try using factory load for gmail and Google Play Services. Clear the latter's data.
Delete Google account and recreate if the above doesn't work.
Google Play Services is probably the culprit.
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Thanks. Did that and went through https://support.google.com/googleplay/answer/9037938?hl=en as well. Once that was done, uninstalling and reinstalling the offending apps seems to get them working. It was definitely Google Play Services throwing a huge tantrum. I haven't messed with Gmail yet, but Pocket Casts and Amazon shopping are back up after uninstall/reinstall. Thanks!
meowingtv said:
Thanks. Did that and went through https://support.google.com/googleplay/answer/9037938?hl=en as well. Once that was done, uninstalling and reinstalling the offending apps seems to get them working. It was definitely Google Play Services throwing a huge tantrum. I haven't messed with Gmail yet, but Pocket Casts and Amazon shopping are back up after uninstall/reinstall. Thanks!
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Doesn't hurt anything to clear Google Play Services data, I do it weekly.
I also package block it except as needed like for Gmail.
Disable Google Firebase if you don't use it; data miner and a resource hog.
blackhawk said:
Doesn't hurt anything to clear Google Play Services data, I do it weekly.
I also package block it except as needed like for Gmail.
Disable Google Firebase if you don't use it; data miner and a resource hog.
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Looks like this problem is happening to more than a few people. Yikes!
meowingtv said:
Looks like this problem is happening to more than a few people. Yikes!
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Click to collapse
Not good
I rarely update OS's anymore, even with app updates I keep backup copies of the older version(s) if needed.
Since Q, Google has been on a downward spiral with Android. I'm not impressed.
As long as I have a fast, stable platform that fullfills its mission, I leave it be.
Even a malware forced factory reset be less time consuming then trying to adapt to Google's concept of "improvement".
Thanks folks. It was the issue @meowingtv cited. Last night I found a temporary fix was to roll back the Android System Web Viewer app, which I did. This morning I saw the all-clear that it was ok to re-update it and Chrome at the same time. All good now, but this was a SERIOUS CLUSTER.