Hi everyone,
I lost my Nexus 7 on a plane over the weekend - own stupid fault..sucks!
I hadn't installed a tracking or security app on it. I was logged into my google, amazon, and zinio accounts on the device so was worried about access to my accounts. I've since changed my passwords for all my accounts which has given me some reassurance. A few questions:
Is what I've done enough?
Are there any other measures I should take? (can't install cerebrus remotely as I've changed my google password already)
Is there any way of dis-associating the nexus 7 from my google account from my end?
Thanks in advance for your advice.
1:
I am not sure for Amazon and the likes but I know that for the Google account changing the password does the job.
Everything Googleaccount will ask for the password when it's started now, I do think it similar to the other services.
2:
Report it stolen / lost with it's serial number.
3:
Don't think so.
You might want to check this thread on a similar topic.
http://forum.xda-developers.com/showthread.php?t=1820976
Sent from my Paranoid Nexus 7
Related
I went to sleep last night awaiting my first day at sixth form. My G1 was going to be there for internet browsing whilst looking for information (school intranet is very unreliable) but I woke up with a slightly different issue. An ! mark. Turns out somebody had hacked my google account overnight and changed my password. i can now no longer access any google features, including any synced things on the phone, all because of some pesky hacker (of course not aimed at the wonderful 'hackers' on here such as drizzy, twisted, cyanogen, jac etc).
However, I only have one email address so I did not provide an alternate, and to reset my password requires me to know the date i started using my account, which I haven't got a clue. Does anybody know what I can do in this position? Thanks a lot
Tucka
tucka20 said:
I went to sleep last night awaiting my first day at sixth form. My G1 was going to be there for internet browsing whilst looking for information (school intranet is very unreliable) but I woke up with a slightly different issue. An ! mark. Turns out somebody had hacked my google account overnight and changed my password. i can now no longer access any google features, including any synced things on the phone, all because of some pesky hacker (of course not aimed at the wonderful 'hackers' on here such as drizzy, twisted, cyanogen, jac etc).
However, I only have one email address so I did not provide an alternate, and to reset my password requires me to know the date i started using my account, which I haven't got a clue. Does anybody know what I can do in this position? Thanks a lot
Tucka
Click to expand...
Click to collapse
You can wipe your phone and create a new account. Then in the mean time just email google and see what they can do for you.
yep, thats an option. however I have purchased numerous apps (copilot being the most expensive) that are linked to the account and that I will lose.
Also, I emailed them and they said I didn't provide enough information on my account to get it back. How the hell am I supposed to know the dates I started using 1. the account 2. youtube 3. Google calendar?
Why not just provide me with a security question?
tucka20 said:
Why not just provide me with a security question?
Click to expand...
Click to collapse
I'm wondering if you are interacting with a real Google password recovery page. From my account page the only password recovery options are:
- Secondary email (optional)
- SMS (optional)
- Security question
At no point does it ever indicate it would recover my password using something as arcane as the date I first started using Google services. By the way, I highly recommend the "Write my own question" option for the security question. Choose a question that describes a very particular characteristic of one of your heirloom or keepsake possessions.
https://www.google.com/support/accounts/bin/request.py?ara=1&hl=en&contact_type=ara&ctx=ara
Besides a secondary email account (which i don't have) it is not possible for me to do this! I am really pi*sed off with google at the minute, and am considering selling the G1 because of this. I am an ebay seller with items currently on and use my gmail address with confidence for that account, and unfortunately I can now no longer send/ receive emails to customers. THANKS A LOT GOOGLE
tucka20 said:
https://www.google.com/support/accounts/bin/request.py?ara=1&hl=en&contact_type=ara&ctx=ara
Besides a secondary email account (which i don't have) it is not possible for me to do this! I am really pi*sed off with google at the minute, and am considering selling the G1 because of this. I am an ebay seller with items currently on and use my gmail address with confidence for that account, and unfortunately I can now no longer send/ receive emails to customers. THANKS A LOT GOOGLE
Click to expand...
Click to collapse
Any reason why you couldn't recover using the regular account recovery screen? It should use your security question.
I'm not sure why you're angry at Google, when your own computing practices are what probably caused your account to be exploited (probably weak password or trojan installed a keylogger)? Regardless, Google is just practicing normal due diligence for account recovery. Account recovery has to use information that only you know (and which you possibly might not even know yourself).
If you're concerned about your eBay sales, go into your eBay preferences and change your registered email.
I dont have another email address, and have no intention of creating a new one! My password is a mixture of numbers and letters (UPPER and lower case) and I have a separate laptop that handles ebay sales so the only thing that the laptop accesses is ebay website/paypal/gmail and its running linux.
The only other time i use my gmail account is on my g1.
The reason I am angry is because this is the only company I have ever seen with security measures this tight! Even when a friend lost his paypal password it was a simple DOB/ security question thing.
I go to recover password, and it asks for my email address. I then type it, and it tells me I don't have a secondary address to receive my security question and to fill in the form posted above. That is all I get, no security question!
tucka20 said:
I dont have another email address, and have no intention of creating a new one! My password is a mixture of numbers and letters (UPPER and lower case) and I have a separate laptop that handles ebay sales so the only thing that the laptop accesses is ebay website/paypal/gmail and its running linux.
The only other time i use my gmail account is on my g1.
The reason I am angry is because this is the only company I have ever seen with security measures this tight! Even when a friend lost his paypal password it was a simple DOB/ security question thing.
I go to recover password, and it asks for my email address. I then type it, and it tells me I don't have a secondary address to receive my security question and to fill in the form posted above. That is all I get, no security question!
Click to expand...
Click to collapse
Looks like your stuck getting another email address and trying to work up the Cust. Serv. chain at google...
tucka20 said:
I dont have another email address, and have no intention of creating a new one! My password is a mixture of numbers and letters (UPPER and lower case) and I have a separate laptop that handles ebay sales so the only thing that the laptop accesses is ebay website/paypal/gmail and its running linux.
Click to expand...
Click to collapse
That does sound like a pretty secure setup.
Well I guess the best you can do is just try filling out that password recovery form. It doesn't appear that dates for the times you first started using specific Google services is necessary. Worst case scenario you could just guess. Since you already don't have any access now, I reckon you have nothing to lose. Good luck!
What adding new Google Apps account, I getting the message that this account require Google Apps Device Policy to be installed.
I have installed the Google Apps Device Policy. But when I getting to Account selection screen, pressing OK do nothing. It’s not go to next step of setting up the policy and cannot log in.
Anyone solved this issue?
Shay
I got google apps account (not premium, standard only) and it works flawlessly. Could you make second check to make sure that you have mobile access enabled?
I thought I would be the only professional user
I'm searching the hole internet for 3 days now to find people with this problem.
I experience exactly the same issue.
It took me about 10 factory resets to find out that it is an sgs2 issue.
Shame on Samsung.
This Phone is useless for professional users with Google Apps account.
To all who need the Google Apps Device Policy-App:
Please contact the Samsung support at least 10 times a day.
Until they understand that this is a killer-bug
@jsomby
This issue affects only business accounts.
I left my Nexus 7 in the airport. Once I discovered I left it I changed my Google password.
I have been checking the Android Device Manager daily to see if it registers on the service. It has not. Today when I checked ADM it is not listed as an option to search for anymore.
I went to Google Play and it is still listed there as one of my devices.
Does this mean that someone has logged on to a different google account with it. Is there someway I can still track it?
Thanks for any info.
Jason
More info from Google on ADM. Once someone logs out of a Google account on your device it is not able to be found again within Google's systems. This is complete BS but it's their position.
"Thank you for contacting Google Play Support.
Unfortunately the only way to see the device ID is to look in our systems by using a Google account. If we do not have the Google account unfortunately we cannot see that the device has been used or who has it. I do apologize for any inconvenience this may cause.
If there is any further questions or issues that I can help with feel free to respond to this e-mail or contacting us at support.google.com"
Capt-Capsaicin said:
I left my Nexus 7 in the airport. Once I discovered I left it I changed my Google password.
I have been checking the Android Device Manager daily to see if it registers on the service. It has not. Today when I checked ADM it is not listed as an option to search for anymore.
I went to Google Play and it is still listed there as one of my devices.
Does this mean that someone has logged on to a different google account with it. Is there someway I can still track it?
Thanks for any info.
Jason
Click to expand...
Click to collapse
I think so.... You can manage your accounts in the Settings... Think that someone has turned off WiFi or (if you have) 3G and then deleted your account and registered with his or completely wiped your N7. Tracking could be difficult if no software is installed like AVG Anit Virus that had a tracking option. But if he has wiped your N7 to factory reset I don't see a chance to get it back....
Never rooted Nexus 7 2012. Just did a factory reset/wipe to get rid of the first 5.0 update because of the lag. I booted up and tried to add a Google account with an app specific password that I generated. It kept saying wrong password. I revoked the old one and was trying to use a new one. It's worked for all my devices so far and I even had one for this device before the wipe. I ended up having to use my actual password for my Google account which I've never had to do on a device. I've revoked and made new passwords for my phones 10 times over. Wonder why I'm having to use a real password for my Nexus 7? Any clues?
My mother's Nexus 7 has 2 accounts, the main/owner one which is my own and a secondary one for her. That's how I initially configured that device but I don't use it anymore, I want to remove my account from that device. How can I do that and transfer the device ownership to her account without resetting and re-configuring everything?
Anyone?
Nazgulled said:
My mother's Nexus 7 has 2 accounts, the main/owner one which is my own and a secondary one for her. That's how I initially configured that device but I don't use it anymore, I want to remove my account from that device. How can I do that and transfer the device ownership to her account without resetting and re-configuring everything?
Click to expand...
Click to collapse
Hi, Nazgulled...
I really don't think there is an easy way of transferring ownership, other than with a factory reset, and then setting it up as a new device, with a new owner.
A factory reset provides a complete and clean break from the previous owner to the new owner.
It also depends on how many accounts you have, and with which organisations.
For example, I have my standard Google account, my Guardian (UK newspaper) account, BBC account, and Facebook account (not that I use it much).
Further, using Chrome browser, I use it to login to multiple blogs, websites and forums (such as XDA), and it remembers my login and password details.
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Removing Google accounts is reasonably straightforward though...
On your Nexus 7
Go to SETTINGS>>ACCOUNTS>>GOOGLE...
Select your Google account, and then tap on the '3 dot' overflow menu at the top right hand corner of the screen, and select the Remove Account option.
(See attached screenshot.)
And then do the same for your mother's Google account, as it's a secondary account.
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Once both accounts are removed, tap BACK twice (to just SETTINGS>>ACCOUNTS) and select +Add Account, select Google and enter your mothers Google login details, username and password...
Or alternatively, just back out of everything to the home screen and then fire up the PlayStore or Gmail app, where you'll be prompted to enter your mother's Google account details.
You're now setting up the Nexus 7 with your mother as the primary Google account holder.
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One possible problem here that I can forsee, is if you've bought any paid-for apps from Google PlayStore using your (Nazgulled) Google account, and that you currently share with your mother, they will still be installed on the Nexus 7, but they will likely, at some point, fail the Google licence check... as you will cease to be the legitimate paid-for and licenced user of those apps on this device, the Nexus 7 (because your Google account will have been removed from the device).
This may possibly result in complete cessation of those apps, or experience some degree of limited/restricted functionality. This may not happen immediately. It could be days or weeks before this happens. It depends on how the apps (in question), and their developers deal with unpaid for, and thus unlicensed software.
Your mother may need to buy the apps (a licence) to continue to use them at some point, or alternatively, uninstall them.
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You should also clear the data of certain apps you currently use, as the primary user of the device...
Any email apps you happen to use, such as...
**Gmail
**Inbox
**MailDroid
Any browsers...
**Chrome and it's derivatives (Beta and Developer)
**Opera
**Boat Browser
**Maxthon Browser
Any banking or financial apps you also might have installed. This will clear username and password login details stored by these apps.
This is accomplished as follows.
I'll use Chrome as an example.
Go to SETTINGS>>APPS>>Scroll horizontally to the ALL tab...
Scroll DOWN to Chrome, tap to enter and tap the CLEAR DATA button.
The same method should be used for apps installed whose login details you wish to clear.
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Please don't misunderstand me... I'm not trying to impugn your relationship with your mother or the level of trust you have with her. But privacy is a consideration when transferring a device that has not been properly wiped. And I'm just pointing out the complexity of removing your personal data from a device... without factory resetting it... and which is the only surefire and guaranteed way of cleanly transferring ownership.
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If all the above sounds a bit messy, that's because it is!!!
I know from experience in the past, with Android devices, Windows PC's, and quite recently, an Apple Mac, that the most straightforward way of transferring ownership, is for the new user to begin with a completely blank slate.
And apart from anything else, a factory reset device generally tends to perform better, is smoother and is more responsive, once the accumulated detritus of months or years of use has been swept away.
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Hope this is useful to you... and good luck.
Rgrds,
Ged.
Wow, such detailed post. Much appreciated...
Now that I think about it, a factory reset would probably work because my mother doesn't have that many apps and the ones that she uses are probably backed up on Google's servers which will be automatically restored when setting up the device a second time. There are no purchased apps that I share with the second account, so that's not a problem. About privacy, no worries mate, that's a non-issue, unless someone unknown gets access to the device and starts poking around, that's not a problem.
I'll probably do a factory reset than, it will probably be easier.
Thanks