Database Users

I'm about to rage on Best Buy for Zagg install

So I went to best buy a few hours ago to get a screen protector for my newly replace Evo. Sadly there was not much of a selection so I went with the Zagg invisible shield one. As I as about to go to the front to pay the mobile person said that he could install it for me if I wanted for $7. I said ok why not I hate installing screen protectors anyway. So he got it on and it was crooked so I told him that it's no good. He tried again and used more solution spray. I got a little worried about the amount he was using and told him maybe that's a little too much spray. He said don't worry it will be ok. Well flash forward to now, I just turned on my Evo and guess what? Solution leaked under the screen!!! I'm about to flip!

Oh no ****ed that guy talk **** to him that you want a brand new evo and to the manager
Sent from my PC36100 using XDA App

verse187 said:
Oh no ****ed that guy talk **** to him that you want a brand new evo and to the manager
Sent from my PC36100 using XDA App
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Yea, I just wish tomorrow would come already so I can head down there. I am angry beyond belief. This phone is 2 days old rooted and all my apps, now I have to flash it back to stock and head down there at the crack of dawn to have them most likely give me a hard time about this.

Dammit man...that sucks. Hope you get that resolved. Refund and replace if you ask me.
Sent from my HTC Glacier using XDA App

I dont like best buy.

Bigjim1488 said:
Yea, I just wish tomorrow would come already so I can head down there. I am angry beyond belief. This phone is 2 days old rooted and all my apps, now I have to flash it back to stock and head down there at the crack of dawn to have them most likely give me a hard time about this.
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You are about to have a hard time with them... they are complete dumb asses at bb.. they are gonna try to play lost with you, just ask for the manager as soon as you walk in. He/ she will play dumb too, then ask for the district manager, then they will get you a little white box out the cabinet, say hello to your new evo!
From past experience with same issue!
Sent from my PC36100 using XDA App

LOL, why did you walk out of the store without checking first. Huge mistake on your part. If there was an error, it should have been fixed right then and there no problems.
I dont know if there is any garentee to protect you. But good luck, hope the fix it or at least get a refund.

This could get interesting make a huge scene then walk with a new evo
Sent from my gingerbread evo 4g

craigbailey1986 said:
You are about to have a hard time with them... they are complete dumb asses at bb.. they are gonna try to play lost with you, just ask for the manager as soon as you walk in. He/ she will play dumb too, then ask for the district manager, then they will get you a little white box out the cabinet, say hello to your new evo!
From past experience with same issue!
Sent from my PC36100 using XDA App
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That is exactly my game plan! I will be playing no games with this tomorrow and will not leave until they do so. What a great way to spend my day off

AtiRadeon1 said:
LOL, why did you walk out of the store without checking first. Huge mistake on your part. If there was an error, it should have been fixed right then and there no problems.
I dont know if there is any garentee to protect you. But good luck, hope the fix it or at least get a refund.
Click to expand...
Click to collapse
I took a quick look at it after he was done with it and everything looked fine. I am guessing the solution made it under the screen with time.

Had the same happen to me at bb and they replaced my evo with no problem.
Sent from my PC36100 using XDA App

lol no chance in hell i would have walked out .

Yeah that's some **** you need to be on / get back on.
And I mean GET THE **** BACK ON. Like, some HELL NO ****.
I mean, BB is full of idiots - this we know - but **** like that .... pssh. LOL
Get back in there and explain that ****. And MAKE SURE they don't send you out. WIthout being physical and overly abusive - verbally I mean.
**** like that is what gives these places - and their employees - a bad name.

internet tough guys are funny so is gangster talk
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Cheesy is CHEESY!
Honestly, sometimes it takes a push ... a verbal push, if you will. You know how many people probably have other people put screen protectors on - for whatever reason - and they just suck? And they just walk out with em?
Just being real.
There are people that won't stand for horse **** ... and there are others that will. It's not about "appearing" tough here or there ... it's like getting anything applied / installed and it not being right but "dealing with it." Shouldn't even have to ask. ****ing say something. LOL
Internet tough guy aside ... and you clearly jumped the gun.
Thanks though, I've seen you post before.\
edit: on that note; do you do anything but post bull**** and / or ask questions?
Honest question.
Because, honestly, I see nothing but - and in this case, nothing but a half decades old picture and bull****-run-of-the-mill-every-other-god-damn-forum-thread-post picture. And dude, you really did use that prematurely ... the bandwagon you're jumping on - this "internet tough guy" **** that has been going on for a while - AROUND HERE AT LEAST, is starting to get out of hand. In the way that people are starting to "diagnose" too much as such. It's a Forum. You clearly don't show up looking to impress the English Majors. Most folks are not worried about spelling errors and "complete sentences." Most, read; the majority - and even the people you admire and adore - couldn't care less about that ****.
So you post your cute pictures.
I hope you like mine.
Please, in the future, if you are going to TRY and be demonstrative ... don't post bull**** before the fact. Or at least as often as you do ... because, well, just ..... no.

If you couldn't install one of those by yourself kinda your fault bro... nit a hard process. I had one for months. It got mucked up underneath took it off been without it. No scratches. I'm on a dinc but same idea. It isn't needed
Sent from my ADR6300 using XDA App

Drewsipher said:
If you couldn't install one of those by yourself kinda your fault bro... nit a hard process. I had one for months. It got mucked up underneath took it off been without it. No scratches. I'm on a dinc but same idea. It isn't needed
Sent from my ADR6300 using XDA App
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True.
But, to be fair ... those "liquid" applicators can throw a first timer for a loop ... or whatever.
It can be daunting because you don't know how much / little to use. And I've seen people go overkill with that ish.
That being said ... yes, do it yourself. That's the best way. I mean, these assholes' as BB know little more - if anything - than you do. At least when it comes to their "mobile department."
With that being said about that being said ... should you be so worried, I've heard of others having them do it and when / if they **** up then they are obligated to grab a new one and begin again. If I saw dude doing the same one over and over I'd say something ... can never be embarrassed to question someone who should know what they're doing.
It was like a kid, asking someone to cut out a cut in their griptape ... once I started to work a shop ... **** that, I nailed it or if dude asked for something stupid I said do it themselves. Always worked. I mean, your average consumer can only be so competent.

Make sure the solution isn't just under the protector and will evaporate in a day or so, I've heard that in the past referring to these type of accessories.

i would try using ghost armor. its the best screen protector out there. i had my whole evo done in ghost armor. they use the same material on helicoptor blades to keep it from chipping from flying debre. and you get a lifetime replacement as long as you have your phone. google it for a store near you

Same thing
Happened to me, left a visible shadow like mark on my screen for over a month, out did eventually go away completely,
I also left fingerprints on it so I went to the mall and a zagg booth replaced and installed for only 5 bucks
Zagg makes a good product for protection, it does however seem to yellow after time, of course that could be the oil in. my hands doing that.
Also the feel of it isn't as smooth, it kinda interferes if your a swyper like me.
In closing I will say my phone doesn't have evan a blemish on it, looks as good as it does second week of launch.
Swyped from a galaxy far far away......

Non-corporate stores: helpful

Yep.
Oftentimes we see advice to "go to a corporate store" or only deal with them for serious matters, but in fact, non-corporate stores can be a big help. Here in my area, the local corpstore got sold, and bought by a 'premium reseller'. With that, I found out yesterday, came a repair center. Awesome - I needed one. My headphone jack had become quite useless.
I went in, and within 20 minutes, one of the employees had replaced my headphone jack. No damage, no defects - 100% perfect. And much quicker than I expected. Thanks to TEP, I walked out without paying one red cent.
Why post this? Primarily to counterbalance the feedback on noncorp stores and Sprint repair centers that has come about here. Another user had his Epic all but destroyed by a sloppy solder job - quite unfortunate. But it's worth recognizing that such cases are a minority.
Fun fact: the employee who worked on my device built his Epic from a bunch of spare parts. Cool.
Andrew at the Auburn AL location: if you're reading this, thanks again. Got anything custom on your device? And did you notice I actually had both of Yelawolf's major releases ready in the music player?

Very cool. Good info to have. Also, I find It interesting you're in Alabama. I am as well.
Edit: Might as well. Roll Ride.
Sent from something with a Ｋモ尺れモㄥ.

War Eagle! AU grad (06 EE) here living in Birmingham. Glad someone was able to fix your phone. Soldering is a lost art for most people. Good to see other Alabama folks here.
Sent from my SPH-D700 using XDA App

I'm the guy who had his phone destroyed by a faulty solder job.
Despite that, I was forced to go back to the very same store with the replacement epic a week after when it's screen crapped out. I ended up getting a good chuckle with the repair tech (different guy) as he put the guts from my new phone into the case of my old phone I since it was still in their inventory. Now I have a frankenphone of my own lol.
Overall it was a good experience at the end of the day.
Sent from my SPH-D700 using Tapatalk

tinslwc said:
War Eagle! AU grad (06 EE) here living in Birmingham. Glad someone was able to fix your phone. Soldering is a lost art for most people. Good to see other Alabama folks here.
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War Eagle, brother. I'm not sure if any soldering was involved - but if it was, it sure was quick.

k0nane said:
Yep.
Oftentimes we see advice to "go to a corporate store" or only deal with them for serious matters, but in fact, non-corporate stores can be a big help. Here in my area, the local corpstore got sold, and bought by a 'premium reseller'. With that, I found out yesterday, came a repair center. Awesome - I needed one. My headphone jack had become quite useless.
I went in, and within 20 minutes, one of the employees had replaced my headphone jack. No damage, no defects - 100% perfect. And much quicker than I expected. Thanks to TEP, I walked out without paying one red cent.
Why post this? Primarily to counterbalance the feedback on noncorp stores and Sprint repair centers that has come about here. Another user had his Epic all but destroyed by a sloppy solder job - quite unfortunate. But it's worth recognizing that such cases are a minority.
Fun fact: the employee who worked on my device built his Epic from a bunch of spare parts. Cool.
Andrew at the Auburn AL location: if you're reading this, thanks again. Got anything custom on your device? And did you notice I actually had both of Yelawolf's major releases ready in the music player?
Click to expand...
Click to collapse
Haha... I love yelawolf! Been banging that since trunk music dropped! But yeah seriously the non corporate store here in columbia is great... I broke my screen and walked out with the screen replaced in about 15 minutes... they are uber helpful and always have been with me and my wife. I don't even go to the corporate store anymore!
Sent from my SPH-D700 using Tapatalk

flastnoles11 said:
Haha... I love yelawolf! Been banging that since trunk music dropped! But yeah seriously the non corporate store here in columbia is great... I broke my screen and walked out with the screen replaced in about 15 minutes... they are uber helpful and always have been with me and my wife. I don't even go to the corporate store anymore!
Sent from my SPH-D700 using Tapatalk
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I only go to corporate.
Sent from my SPH-D700 using XDA App

austin420 said:
I only go to corporate.
Sent from my SPH-D700 using XDA App
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Dude, do you take a "**** in peoples' cheerios pill" every day? I swear. I'll throw a party for you when you post something positive in a thread.

The Root said:
Dude, do you take a "**** in peoples' cheerios pill" every day? I swear. I'll throw a party for you when you post something positive in a thread.
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I still only go to corporate.
Sent from my SPH-D700 using XDA App

austin420 said:
I still only go to corporate.
Sent from my SPH-D700 using XDA App
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Good for you.

zanderman112 said:
Good for you.
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k0nane said:
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As you wish, King k0.
Sent from my Legendary 2.2 infused device.

I usually advise people not to go into sprint stores at all unless they bricked their phone.
Sent from my SPH-D700 using XDA App

AMERICANS! Lol..I'm in Georgia, and I suffer the Epic as well..well, did suffer it, on my fourth one now (first two I thought had faulty compasses because the SkyMap app would not show anything but UP even when pointing down- did you know when you calibrate your devices' accelerometer in the settings you tap the button and then place the phone SCREEN DOWN on a level surface to get it calibrated? Neither did the guys at the store...or I for that matter, until phone number 3, hmmm).
Any of you guys have a riffbox?

luna_c666 said:
AMERICANS! Lol..I'm in Georgia, and I suffer the Epic as well..well, did suffer it, on my fourth one now (first two I thought had faulty compasses because the SkyMap app would not show anything but UP even when pointing down- did you know when you calibrate your devices' accelerometer in the settings you tap the button and then place the phone SCREEN DOWN on a level surface to get it calibrated? Neither did the guys at the store...or I for that matter, until phone number 3, hmmm).
Any of you guys have a riffbox?
Click to expand...
Click to collapse
Sounds like your Epic is suffering you, and not the other way around. ;-)
Sent from my SPH-D700 using Tapatalk

I've been to 3 corporate stores and 2 non corporate in the last few days. Sadly none of them were able to help me out but all were courteous and helpful. I usually go to the non corporate store down the street when my Sprint phone (various) have needed service and they've done a wonderful job.
Back story on the current problem in case anyone has any advice. A few days ago my epic had a sad accident where the LCD has developed a crack causing it not display anything. ADB tells me the guts are fine and the gorilla glass doesn't have a mark on it. Sprint told me with TEP that screen replacement is free (IF they have a replacement screen around). Short of it no one has a replacement screen in Central Ohio it appears and no one will just order a screen. So it appears I'm stuck with the $100 deductible on the TEP... sucks

Asurion (I believe that is right) sent me a brand new phone with activation instructions and a return mailing envelope for my DOA phone. Just call the folks at customer service and explain to them your problem- no need to go anywhere, they should send it right to you..and you won't be without a phone for the RMA/repairs! I am sprint with TEP too, if that is what you are on they should do the same for you.

luna_c666 said:
Asurion (I believe that is right) sent me a brand new phone with activation instructions and a return mailing envelope for my DOA phone. Just call the folks at customer service and explain to them your problem- no need to go anywhere, they should send it right to you..and you won't be without a phone for the RMA/repairs! I am sprint with TEP too, if that is what you are on they should do the same for you.
Click to expand...
Click to collapse
Thanks for idea I'm looking into them. The online portion bounced me saying for this kind of issue talk to a Sprint Maintaince location... I'll try giving Asurion a call tomorrow and see if I can get a better answer.

wispoffates said:
Thanks for idea I'm looking into them. The online portion bounced me saying for this kind of issue talk to a Sprint Maintaince location... I'll try giving Asurion a call tomorrow and see if I can get a better answer.
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Click to collapse
I just called Sprint Customer service..I dropped my phone and the screen wouldn't even come on, though touch was still active (could tell by haptic feedback). The Sprint CS will arrange it, not sure if calling Asurion direct would accomplish anything, I never did. As far as I can tell, they handle the warranty for the sprint TEP plans.

I no longer go corporate since the local reseller moved and upgraded its status and can now do almost everything corporates can. It saves me about 110 miles of driving.
Sent from my hoe. Forgive the typoes; it's an Epic.

return or not?

well, i bought 16gb n7 and they delivered n7 with transformer rom installed, im thinking this must be other customer's n7 returned product, anyway, i emailed them asking for a replacement, just got an email an hr ago showing the instruction, with the return shipping to service center, they didnt say they going to cover for the cost of shipping or that's must come out of our pocket.
last week i tried to installed stock n7 rom on this and it works great again without any problem
so should i return this and waiting for the next n7 which maybe have problems?

You're saying you received a 16GB N7 from the Google Play Store with a modified ROM on it?
Sent from my Transformer TF101 using xda premium

if after installing the normal n7 software it works fine, I would keep it. If there are problems then I would return it
good luck

just lou said:
You're saying you revived a 16GB N7 from the Google Play Store with a modified ROM on it?
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Wow, talk about lack of quality control...
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Maybe I will have to buy a dozen of these, inject some spyware onto them, return them - and "see what happens"..

So did you take a system dump of the transformer ROM? What version was it?

Yes, the transformer rom preibstalled on it, i didnt take a system dump yet, i got the pic of solfware version but,
Everything seems to be great
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium

Is it logged into the Play Store app with some other account? :angel:

nah, there is no app google apps installed>"<
i was just trying to get back stock asap so yeah, because the rom isnt stable, it restart constantly! anyway, >"< what if they shipped the replacement?
i must return or else they ll charge my account... jez

You ordered a new device and received someones return? That just goes to show you how little they are paying attention to the details while they try to push as many of these things out as possible due to all these pre-orders. Another reason why I feel the need to wait it out for a few more months and see how things are then.
Was the package sealed like new?
I'd honestly return it just because, obviously it had a problem for someone to return it, fixed or not you basically received a "refurb" instead of a brand-new unit. That's grounds for a serious discount.

What makes you so sure it had a non standard ROM?

hullbay said:
You ordered a new device and received someones return? That just goes to show you how little they are paying attention to the details while they try to push as many of these things out as possible due to all these pre-orders. Another reason why I feel the need to wait it out for a few more months and see how things are then.
Was the package sealed like new?
I'd honestly return it just because, obviously it had a problem for someone to return it, fixed or not you basically received a "refurb" instead of a brand-new unit. That's grounds for a serious discount.
Click to expand...
Click to collapse
Yeah, all new and sealed
I ll try to stretch out this process as long as im not the one who have to spend more money just because ots their mistake
sassafras_ said:
What makes you so sure it had a non standard ROM?
Click to expand...
Click to collapse
I got into software info
I posted on this section somewhere, it show epad or something like that
Edited: im really confuse now since i dont have any proof other than the pic i took from the phone info on the day i recieved it, i rooted, unlock bootloader and everything, now the phone works fine and they might ask why do i need a replacement!??? Fml lols
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium

It might not necessarily be a customers returned unit. If it was just a blank Transformer rom it could be a mess up in the production process. Rememeber Asus make both devices so they will have all those roms floating about. I had a strange rom on my Galaxy Nexus when I bought it but it was defo a new device. It might just be a mistake when they initialy built it.
But if you flashed the N7 rom with no problems and the unit is ok I would just keep it. Opening up a whole set of new potential problems if you swap it..

tumpin said:
It might not necessarily be a customers returned unit. If it was just a blank Transformer rom it could be a mess up in the production process. Rememeber Asus make both devices so they will have all those roms floating about. I had a strange rom on my Galaxy Nexus when I bought it but it was defo a new device. It might just be a mistake when they initialy built it.
But if you flashed the N7 rom with no problems and the unit is ok I would just keep it. Opening up a whole set of new potential problems if you swap it..
Click to expand...
Click to collapse
thats is exactly what im afraid of, idk if the new device defected or not, and i have to go through the process also><
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium

leave it. if it's good it's good.

Maybe it was a Prototype that would be sweet!
Sent from my Nexus 7 using xda app-developers app

Im thinking if the replacement arrived, can i just open and use it for like a week to see there is any defects? Bcause as i know we have 21days max to return it am i correct?

Need help to decide for a new phone

I am really tempted by this phone and as I live in the UK it falls into my budget of £300. However I have to keep this phone for two years and only root it after the warranty is void. I need ideas whether to buy this phone or find an alternative. I need your help and I don't need to decide till March
Sent from my HTC Wildfire using xda app-developers app

You won't find a better phone for your money, without any doubt, it's the best value phone on the market by a VERY long shot. However if you currently have a Wildfire, it's quite a big step up size-wise.. Make sure you are happy with that.. (It's smaller than a S3 thankfully).
I wouldn't worry too much about rooting, it doesn't invalidate your warranty. Not on the Nexus anyway, you can simply relock the bootloader and it's back to factory condition, with no evidence anything was ever changed... The warning screen only states it "May" affect your warranty.
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Thanks I wouldn't mind a bigger screen. It also would be nice to have a HD screen coming from one that's Ldpi. I had to promise my Mum not to root it since then I would be glued to my laptop. Will it be future proof and how good is the battery?
Sent from my HTC Wildfire using xda app-developers app

There is still plenty of activities going on with the Galaxy Nexus so that's a good indicator as to how future proof it is. Android is not future proof in my opinion, but Nexus is better than any other Android phones in this. Battery is not a beast. Won't last you a day if you use it very heavily, but should last a day under normal use.
Usually people got 3 hours of screen on time (note this is screen on time, not usage). With tweak you should be able to get it to 5. If you are not rooting then about 3. I rooted my phone and am not spending 10 hours every week on it. Once I have everything set up with CM and Franco kernel, it's a simple update once every day that takes about 10 min.

It really is a phone I would recommend for this price; I even paid a lot more since it isn't officially available here and I'm stil over-satisfied comparing it to the money I spent. I think it is also future proof indeed since the specs simply are high end and it will receive updates first . Don't worry about the size: I came here from a Galaxy Ace and you'll be used to it in no time. As said before battery life may be a little low, but if you do decide to tweak it that won't be a problem anymore either: I get 4-5 hours of screen time now .

I say run, don't walk, and order one. It's a great phone and blazing fast. Plan to use some of the cash you save to buy a case or protector or combination of both to save you some dings and scratches.

You come to a nexus forum asking what phone to buy.... Lol obvious answer.
But, either wait for the s4.
Or buy a s3 or n4 or note 2. All great devices.
Sent from my SGH-T999 using xda app-developers app

Crisisx1 said:
You come to a nexus forum asking what phone to buy.... Lol obvious answer.
But, either wait for the s4.
Or buy a s3 or n4 or note 2. All great devices.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
He won't get any if those devices for a £300 budget, and the N4 is better than all of them (aside from s4 which is unknown but £500+ simfree)
The money you spend on a N4 means you only need to pay £10/month for a phone tariff because you have your own phone. It's the smartest way to do it. No lock in you can sell your phone and buy a something else whenever you wish, of market prices are right.
Sent from my Nexus 7 using Tapatalk 2

The reason I posted in this thread was that I wanted this phone but before buying I wanted to see what real nexus 4 owners say about it. Also I need to convince my mum to buy it for me (this will be the last phone I get for a birthday present) and she was complaining about it (is it reliable, is play store safe, etc.). I know that MWC is coming up in a couple of weeks but my deadline is March (My mum is adament, not before March). She wants the answer to this question: Is buying from the play store safe, and will it arrive?

Lol is the play store safe?! Have no faith in Google?
Sent from my Nexus 4 using xda app-developers app

Mubz_C said:
The reason I posted in this thread was that I wanted this phone but before buying I wanted to see what real nexus 4 owners say about it. Also I need to convince my mum to buy it for me (this will be the last phone I get for a birthday present) and she was complaining about it (is it reliable, is play store safe, etc.). I know that MWC is coming up in a couple of weeks but my deadline is March (My mum is adament, not before March). She wants the answer to this question: Is buying from the play store safe, and will it arrive?
Click to expand...
Click to collapse
It's absolutely safe. It gets delivered by TNT, signed for. And the Google price is over £120 lower than Carphone Warehouse.
You won't find much an MWC with the Nexus4 specs, and the Nexus4 pricetag. (aside perhaps the Huawei Ascend P2).

Mubz_C said:
The reason I posted in this thread was that I wanted this phone but before buying I wanted to see what real nexus 4 owners say about it. Also I need to convince my mum to buy it for me (this will be the last phone I get for a birthday present) and she was complaining about it (is it reliable, is play store safe, etc.). I know that MWC is coming up in a couple of weeks but my deadline is March (My mum is adament, not before March). She wants the answer to this question: Is buying from the play store safe, and will it arrive?
Click to expand...
Click to collapse
Shoud be. I didn't order one through Play but it's directly via Google and they should handle it nicely. It may take some time to arrive, though.
Sent from my Nexus 4 using xda app-developers app

I finally convinced my mum to order for one should be here soon can't wait
Sent from my HTC Wildfire using xda app-developers app

Best choice,you will never regret for your option.

I hope not I have to keep it for two years.
Sent from my ONDA MID using xda app-developers app

Glad you're getting it, I'm convinced you'll love it .
Sent from my Google Nexus 4 using xda app-developers app

adrian-O said:
Lol is the play store safe?! Have no faith in Google?
Sent from my Nexus 4 using xda app-developers app[/QUOTE
100% safe !
They take the money only on the shipment, it's quite fast though !
And you can take a Nexus Blindly, you'll have the next versions of android on time, and many ROM to flash...
Click to expand...
Click to collapse

Mubz_C said:
I hope not I have to keep it for two years.
Sent from my ONDA MID using xda app-developers app
Click to expand...
Click to collapse
N4 will still be receiving updates directly from Google in 2 years. Devices with OEM skins will only be supported for 12-18 months

Just buy it, is really a no brainer..... you won't regret it especially on cost

I got the nexus 4. Thanks for your help. You can delete this thread now.
Sent from my Nexus 4 using xda app-developers app

On to my third Pixel 2 XL in 8 days..... dang display

Got my first one from Verizon about 8 days ago and was loving it, well all except it being a Verizon variant that's locked up tighter than a banjo string. Anyway a couple days in I noticed it would take a few attempts for the screen to recognize my supple yet vigorous touches. Anyway, I saw the support option in the settings menu and called. The first number was disconnected or something lol, the second however sent me straight to Google customer care. I thought sweet they will take care of me. They had me do the usual reset, factory reset, stand on my head, close one eye and fart. Nothing worked so they said we will be more than happy to send a replacement..... But you must first send us your phone. I said haha hold on now pump them brakes. They didn't get the humor but anyways they checked and checked again and still said that would be the deal. I had them email me the shipping labels. While waiting for the bits to make their way into my electronic mail inbox, I pulled my head out and called ole Big Red. No not the larger lady in produce from the Piggly wiggly, Verizon. They were absolutely the most helpful that they have ever been... I was dumbfounded at how fast they had a phone coming to my hacienda. It was there the next day. Well low and behold the phone I got was straight from the Google machine making folks themselves. In all her glory, there lied an unlockable pixel 2 XL..... Yeeeeehaaawww. I got to reading and pecking at the keyboard like a liberal looking for a new fake news article about our president. Anyway, if you're offended it's ok. I found some great information about unlocking, flashing and rooting so away I go. Got it done, not without making some new friends on here and if y'all helped and are reading this, thanks again. I got it unlocked and finished setting it up before I put the Sim in. Fired it back up and good to go. Well, this morning this phone must've been feeling a little freaky because it flashed me. Not once or twice but not stop. Everytime it goes into always on it goes bananas flashing and flickering like crazy. Also, another problem is a larger dark spot about 1/2 inch tall and it is towards the bottom of the screen and reaches across the entire width of the screen. So 3rd verse same as the 2nd. Verizon has one on the way and praying it's another unlockable.
Bert

heelsfan25 said:
Got my first one from Verizon about 8 days ago and was loving it, well all except it being a Verizon variant that's locked up tighter than a banjo string. Anyway a couple days in I noticed it would take a few attempts for the screen to recognize my supple yet vigorous touches. Anyway, I saw the support option in the settings menu and called. The first number was disconnected or something lol, the second however sent me straight to Google customer care. I thought sweet they will take care of me. They had me do the usual reset, factory reset, stand on my head, close one eye and fart. Nothing worked so they said we will be more than happy to send a replacement..... But you must first send us your phone. I said haha hold on now pump them brakes. They didn't get the humor but anyways they checked and checked again and still said that would be the deal. I had them email me the shipping labels. While waiting for the bits to make their way into my electronic mail inbox, I pulled my head out and called ole Big Red. No not the larger lady in produce from the Piggly wiggly, Verizon. They were absolutely the most helpful that they have ever been... I was dumbfounded at how fast they had a phone coming to my hacienda. It was there the next day. Well low and behold the phone I got was straight from the Google machine making folks themselves. In all her glory, there lied an unlockable pixel 2 XL..... Yeeeeehaaawww. I got to reading and pecking at the keyboard like a liberal looking for a new fake news article about our president. Anyway, if you're offended it's ok. I found some great information about unlocking, flashing and rooting so away I go. Got it done, not without making some new friends on here and if y'all helped and are reading this, thanks again. I got it unlocked and finished setting it up before I put the Sim in. Fired it back up and good to go. Well, this morning this phone must've been feeling a little freaky because it flashed me. Not once or twice but not stop. Everytime it goes into always on it goes bananas flashing and flickering like crazy. Also, another problem is a larger dark spot about 1/2 inch tall and it is towards the bottom of the screen and reaches across the entire width of the screen. So 3rd verse same as the 2nd. Verizon has one on the way and praying it's another unlockable.
Bert
Click to expand...
Click to collapse
Chances are it won't be a unlocked version again but I hope for you it comes unlocked!
Sent from my Pixel 2 XL using Tapatalk

heelsfan25 said:
Got my first one from Verizon about 8 days ago and was loving it, well all except it being a Verizon variant that's locked up tighter than a banjo string. Anyway a couple days in I noticed it would take a few attempts for the screen to recognize my supple yet vigorous touches. Anyway, I saw the support option in the settings menu and called. The first number was disconnected or something lol, the second however sent me straight to Google customer care. I thought sweet they will take care of me. They had me do the usual reset, factory reset, stand on my head, close one eye and fart. Nothing worked so they said we will be more than happy to send a replacement..... But you must first send us your phone. I said haha hold on now pump them brakes. They didn't get the humor but anyways they checked and checked again and still said that would be the deal. I had them email me the shipping labels. While waiting for the bits to make their way into my electronic mail inbox, I pulled my head out and called ole Big Red. No not the larger lady in produce from the Piggly wiggly, Verizon. They were absolutely the most helpful that they have ever been... I was dumbfounded at how fast they had a phone coming to my hacienda. It was there the next day. Well low and behold the phone I got was straight from the Google machine making folks themselves. In all her glory, there lied an unlockable pixel 2 XL..... Yeeeeehaaawww. I got to reading and pecking at the keyboard like a liberal looking for a new fake news article about our president. Anyway, if you're offended it's ok. I found some great information about unlocking, flashing and rooting so away I go. Got it done, not without making some new friends on here and if y'all helped and are reading this, thanks again. I got it unlocked and finished setting it up before I put the Sim in. Fired it back up and good to go. Well, this morning this phone must've been feeling a little freaky because it flashed me. Not once or twice but not stop. Everytime it goes into always on it goes bananas flashing and flickering like crazy. Also, another problem is a larger dark spot about 1/2 inch tall and it is towards the bottom of the screen and reaches across the entire width of the screen. So 3rd verse same as the 2nd. Verizon has one on the way and praying it's another unlockable.
Bert
Click to expand...
Click to collapse
how did u have em exchange it when u are within your excellence guarantee??

I called verizon tech support and after they "verified" the issues they next day the replacement. They had me download the app that enables them to share your screen, but since my problems were screen related, they could not see the problem.

heelsfan25 said:
I called verizon tech support and after they "verified" the issues they next day the replacement. They had me download the app that enables them to share your screen, but since my problems were screen related, they could not see the problem.
Click to expand...
Click to collapse
so even tho u just got ur phone they sent u a brand new one?

Absolutely, and they are next day air. They have made the process very simple.

heelsfan25 said:
Absolutely, and they are next day air. They have made the process very simple.
Click to expand...
Click to collapse
they wont send me one lol she said take to store n get a new one

elliwigy said:
they wont send me one lol she said take to store n get a new one
Click to expand...
Click to collapse
So this will be my third, and my wife is having one replaced as well. Not sure if you just got an individual that was inexperienced, but i would call back. I would tell them going back to the store is not an option, but be nice about it ya know. Dang. Good luck, and keep us posted.

elliwigy said:
they wont send me one lol she said take to store n get a new one
Click to expand...
Click to collapse
Did they give you one before? Or is this your first replacement?
Sent from my Pixel 2 XL using Tapatalk

browniegirl said:
Did they give you one before? Or is this your first replacement?
Sent from my Pixel 2 XL using Tapatalk
Click to expand...
Click to collapse
We bought them on the 2nd and I called the first time late on the 5th and had the replacement on the 7th. I called yesterday the 10th and our replacements have been delivered as of about 30 minutes ago. All done over the phone. I called 18002564646 and asked for tech support.

browniegirl said:
Did they give you one before? Or is this your first replacement?
Click to expand...
Click to collapse
its because i got a brand new one at the store last friday.. since im within my 14day guarantee they replace with a new one in store.. she wouldnt send me a replacement due to this as the ones they send are refurbished
---------- Post added at 12:55 AM ---------- Previous post was at 12:55 AM ----------
im just gonna keep this one and find a way to root it lol
---------- Post added at 12:56 AM ---------- Previous post was at 12:55 AM ----------
if we can find the edl files for this phone we coud probably unlock it that way

Hmm. Either this coming Thursday or Friday is our 14 day mark so I don't understand why they wouldn't send one. I personally didn't care if it was refurbished because they are like new anyway.
I just got home opened the box and it is another unlocked phone....

heelsfan25 said:
Hmm. Either this coming Thursday or Friday is our 14 day mark so I don't understand why they wouldn't send one. I personally didn't care if it was refurbished because they are like new anyway.
I just got home opened the box and it is another unlocked phone....
Click to expand...
Click to collapse
They're sending me a replacement by Thursday lol. Told them my battery was losing charge and getting hot and there's no way I can get to the store lol. **** better be unlocked haha

Lol good luck. The warranty replacement phone my wife got today was unlocked as well. However, we are just returning it since she decided she wanted the note 8 last night. We have had some serious problems with these phones.... Sucks I was pumped really even with the Verizon variant but these problems have kinda put a damper on it. Well, that and the fact that rooting and romming just isn't as easy as it used to be. What a shock.

heelsfan25 said:
...long breathless post redacted...
Click to expand...
Click to collapse
TL;DNR
Take a breath and give us a few paragraphs, sheesh.

Sweet

I am currently on my 4th replacement, awaiting the 5th that is shipping today. Hang in there mate!
Returned them for all sorts of issues, mainly dealing with bad displays (botchiness, graininess, patches, dead pixels) and the last one I am returning because of bad and rapid battery drain. I've tried all possible troubleshooting steps.

I can't get Verizon to replace my phone for nothing.. took it to the store and talked to tech support.. they won't budge
Sent from my [device_name] using XDA-Developers Legacy app

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sidhaarthm said:
I am currently on my 4th replacement, awaiting the 5th that is shipping today. Hang in there mate!
Returned them for all sorts of issues, mainly dealing with bad displays (botchiness, graininess, patches, dead pixels) and the last one I am returning because of bad and rapid battery drain. I've tried all possible troubleshooting steps.
Click to expand...
Click to collapse
My new one is great lol.. just not unlocked. We're your replacements unlockable googl variants?