return or not? - Nexus 7 Q&A, Help & Troubleshooting

well, i bought 16gb n7 and they delivered n7 with transformer rom installed, im thinking this must be other customer's n7 returned product, anyway, i emailed them asking for a replacement, just got an email an hr ago showing the instruction, with the return shipping to service center, they didnt say they going to cover for the cost of shipping or that's must come out of our pocket.
last week i tried to installed stock n7 rom on this and it works great again without any problem
so should i return this and waiting for the next n7 which maybe have problems?

You're saying you received a 16GB N7 from the Google Play Store with a modified ROM on it?
Sent from my Transformer TF101 using xda premium

if after installing the normal n7 software it works fine, I would keep it. If there are problems then I would return it
good luck

just lou said:
You're saying you revived a 16GB N7 from the Google Play Store with a modified ROM on it?
Click to expand...
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Wow, talk about lack of quality control...
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Maybe I will have to buy a dozen of these, inject some spyware onto them, return them - and "see what happens"..

So did you take a system dump of the transformer ROM? What version was it?

Yes, the transformer rom preibstalled on it, i didnt take a system dump yet, i got the pic of solfware version but,
Everything seems to be great
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium

Is it logged into the Play Store app with some other account? :angel:

nah, there is no app google apps installed>"<
i was just trying to get back stock asap so yeah, because the rom isnt stable, it restart constantly! anyway, >"< what if they shipped the replacement?
i must return or else they ll charge my account... jez

You ordered a new device and received someones return? That just goes to show you how little they are paying attention to the details while they try to push as many of these things out as possible due to all these pre-orders. Another reason why I feel the need to wait it out for a few more months and see how things are then.
Was the package sealed like new?
I'd honestly return it just because, obviously it had a problem for someone to return it, fixed or not you basically received a "refurb" instead of a brand-new unit. That's grounds for a serious discount.

What makes you so sure it had a non standard ROM?

hullbay said:
You ordered a new device and received someones return? That just goes to show you how little they are paying attention to the details while they try to push as many of these things out as possible due to all these pre-orders. Another reason why I feel the need to wait it out for a few more months and see how things are then.
Was the package sealed like new?
I'd honestly return it just because, obviously it had a problem for someone to return it, fixed or not you basically received a "refurb" instead of a brand-new unit. That's grounds for a serious discount.
Click to expand...
Click to collapse
Yeah, all new and sealed
I ll try to stretch out this process as long as im not the one who have to spend more money just because ots their mistake
sassafras_ said:
What makes you so sure it had a non standard ROM?
Click to expand...
Click to collapse
I got into software info
I posted on this section somewhere, it show epad or something like that
Edited: im really confuse now since i dont have any proof other than the pic i took from the phone info on the day i recieved it, i rooted, unlock bootloader and everything, now the phone works fine and they might ask why do i need a replacement!??? Fml lols
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium

It might not necessarily be a customers returned unit. If it was just a blank Transformer rom it could be a mess up in the production process. Rememeber Asus make both devices so they will have all those roms floating about. I had a strange rom on my Galaxy Nexus when I bought it but it was defo a new device. It might just be a mistake when they initialy built it.
But if you flashed the N7 rom with no problems and the unit is ok I would just keep it. Opening up a whole set of new potential problems if you swap it..

tumpin said:
It might not necessarily be a customers returned unit. If it was just a blank Transformer rom it could be a mess up in the production process. Rememeber Asus make both devices so they will have all those roms floating about. I had a strange rom on my Galaxy Nexus when I bought it but it was defo a new device. It might just be a mistake when they initialy built it.
But if you flashed the N7 rom with no problems and the unit is ok I would just keep it. Opening up a whole set of new potential problems if you swap it..
Click to expand...
Click to collapse
thats is exactly what im afraid of, idk if the new device defected or not, and i have to go through the process also><
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium

leave it. if it's good it's good.

Maybe it was a Prototype that would be sweet!
Sent from my Nexus 7 using xda app-developers app

Im thinking if the replacement arrived, can i just open and use it for like a week to see there is any defects? Bcause as i know we have 21days max to return it am i correct?

Related

HBoot 2.16

Is there a way to downgrade or hack the newest sprint phone?
sprada said:
Is there a way to downgrade or hack the newest sprint phone?
Click to expand...
Click to collapse
HUH what are you talking about
How about you use the search and find out? But just to save you time no you can atm
Sent from my PC36100 using Tapatalk
Correction, and thank for that catch! What I mean is my hold phone got messed up (with the old fimware (hb 2.10 which is hackable) Now I have a replacement phone with hb2.16 that I cant root yet?
Welcome to the club..
Sent from the OG EVO impossible root club..
I second that for the hundredth time LOL.
Sent from my HTC EVO 4G. Without root though
Elw00d said:
How about you use the search and find out? But just to save you time no you can atm
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
1. I did do that and found something that wasn't sufficient! 2. Go in your kitchen and put a knife on the counter, and run into it! 3. Kill yourself!
sprada said:
1. I did do that and found something that wasn't sufficient! 2. Go in your kitchen and put a knife on the counter, and run into it! 3. Kill yourself!
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1199734
sprada said:
1. I did do that and found something that wasn't sufficient! 2. Go in your kitchen and put a knife on the counter, and run into it! 3. Kill yourself!
Click to expand...
Click to collapse
1. no you didn't because http://forum.xda-developers.com/search.php?searchid=83787175! 2. unless he weighs less than the knife, simply sitting a knife on the counter and running into it isn't going to do anything. if anything, the knife will just bounce off his body 3. please, do my son a favor and kill yourself before you or your offspring comes in contact with him.
cnstarz said:
1. no you didn't because http://forum.xda-developers.com/search.php?searchid=83787175! 2. unless he weighs less than the knife, simply sitting a knife on the counter and running into it isn't going to do anything. if anything, the knife will just bounce off his body 3. please, do my son a favor and kill yourself before you or your offspring comes in contact with him.
Click to expand...
Click to collapse
+1
10char
Wow. Just wow.
I can't seem to figure out what takes longer. You making this thread and waititng for a response or using the "search" tab...?????
If you just read the forums you would of known the answer to your question.
Sent from my PC36100
Here it comes.
I have heard people on this and other forums claiming you can complain to Sprint (about GB specfic issues like no wireless n etc.) and they will authorize you to take it to a corporate store and flash it back to 2.2 RUU which is unlocked.
I have no idea if that actually works, but there are people to have claimed to done that.
sprada said:
1. I did do that and found something that wasn't sufficient! 2. Go in your kitchen and put a knife on the counter, and run into it! 3. Kill yourself!
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MultiDev said:
I have heard people on this and other forums claiming you can complain to Sprint (about GB specfic issues like no wireless n etc.) and they will authorize you to take it to a corporate store and flash it back to 2.2 RUU which is unlocked.
I have no idea if that actually works, but there are people to have claimed to done that.
Click to expand...
Click to collapse
1, wireless n issue was fixed in an gb update. 4.24 I think
2, I heard not even sprint can flash it back to froyo. The best that can happen is they switch you out for a 2.2 refurb. My wife just had to get another replacement evo and everywhere here in philly has evos on backorder so no luck even getting an older one in 2.2 refurb.
MultiDev said:
I have heard people on this and other forums claiming you can complain to Sprint (about GB specfic issues like no wireless n etc.) and they will authorize you to take it to a corporate store and flash it back to 2.2 RUU which is unlocked.
I have no idea if that actually works, but there are people to have claimed to done that.
Click to expand...
Click to collapse
After being fed up with a few problems associated with the update i finally called sprint today to complain. They said that they have some kind of software "fix" but i would have to go to a repair facility to do it.
I'm going to head there after work and see what they come up with.
I'm on-hold with my local Sprint repair center. I'll ask them about flashing down, but I doubt they are able to do it. I will also ask them if they have any refurbs with the old image they could replace it with.
Will let you guys know what they say.
EDIT: They assured me that there is no way to downgrade it once it's updated. They also said that they probably would replace it with a refurb, but that most of their refurbs end up with the latest OTA anyway. They are also extremely backordered because the EVO is end of life so they have to request them and that usually takes 7-to-10 business days.
github said:
Click to expand...
Click to collapse
INDEED!!!! LOL
You guy's are really bright! Like I said not sufficient! Someone sent me a link and the 1 link said to sum it up wait and 2 & 3 link do not find any matches!!!! You R-Tards!

Motorola Xoom finally getting its 4G LTE upgrade starting Sept. 29

http://www.androidcentral.com/motorola-xoom-finally-getting-its-4g-lte-upgrade-starting-sept-29
So I come across this article today and now I am beyond pissed off.
I have waited patently for over 6months for my Xoom to be updated to 4g as stated when I bought it. I have watched another manufacturer release a 4g tablet and said no biggie anytime. Now i find out Motorola will be selling a 4g tablet in the next 2 weeks and they have yet to make good on the advertised 4g on the Xoom.
Really? It says right in the URL that the upgrade is starting on the 29th.
If the new Xoom goes on sale on this date that means they have been producing them to distribute instead of taking care of current customers first. How long will it take for them to upgrade all our units.
LTE Upgrade Package confirmation
Motorola of CTDI sent _________ 1 FedEx Standard Overnight package(s).
This shipment is scheduled to be sent on 09/29/2011.
I went to Verizon's site and entered my MEID and personal info.
I am trying to enter my info but after it asks me for my address it tells me it cannot complete. Very frustrating.
I'm filling out the stuff for mine right now, it says I get a free standard dock "while supplies last"
Sad that I have the speaker dock..oh wells a little peace offering it seems like
just completed the form...had not received the official email from motorola yet however. Don't have an address I can use for signed deliveries however. May have to take a day off
I noticed the dock as well. I guess I have one for the office now... Happy about the update finally happeneing, but alittle upset it took so long.... either way, This should breath new life into my tablet. Let's see if Ice cream does the same in a few months.
R U guys rooted if so what you guys did to unroot or what you guys removed to send it back..?? Will they upgrade it if I send it rooted with TIAMAT..??
Of course I go to the signup page and put in my info and what happens? I get a message saying it can't connect and to try back later. This is so annoying.
---------- Post added at 09:07 PM ---------- Previous post was at 09:06 PM ----------
lokko21 said:
R U guys rooted if so what you guys did to unroot or what you guys removed to send it back..?? Will they upgrade it if I send it rooted with TIAMAT..??
Click to expand...
Click to collapse
I believe I read something that said they don't care if you have it rooted...
http://www.droid-life.com/2011/03/05/unlocked-motorola-xoom-will-be-eligible-for-4g-lte-upgrade/
Saintfyre said:
I'm filling out the stuff for mine right now, it says I get a free standard dock "while supplies last"
Sad that I have the speaker dock..oh wells a little peace offering it seems like
Click to expand...
Click to collapse
I want a free dock. How can I has?
Sent from my ADR6400L using xda premium
It's about time. I'm more than a little upset that it took this long but we'll see what happens. It's funny, I had just filed FTC complaints and Better Business Bureau complaints a week ago. I had fun filling out the BBB form. If it goes up the chain at Motor, they will be laughing at my list of suggested remedies for a long time.
Sent from my Xoom using xda premium
lokko21 said:
R U guys rooted if so what you guys did to unroot or what you guys removed to send it back..?? Will they upgrade it if I send it rooted with TIAMAT..??
Click to expand...
Click to collapse
I unrooted and will wipe everything before sending the device in. I've waited a long time for this and the last thing I want is it screwed up because of a custom ROM. I read some said they were going to leave it rooted and lock it. I think this is stupid for the time it takes to unroot and reroot, just return it to stock. Who wants the send in the device wait three days only to have it sent back without the update because you thought you would be the cool guy and lock your rooted voided warranty Xoom.
I think they just factory flash it. It won't matter if it's rooted. When they hook it up they use a different cable to activate a section in the memory that can be flashed in one step. Sort of like flashing multiple hard drives for pc's. They actually thought about it at moto! It won't matter if you encrypt it, root it, or load the wrong firmware. It will come back with stock 3.2.2 and locked! Already spoke with a friend at moto about it. They just want to make sure we hide our files from prying eyes. They can't just throw a 4g card in and send it back, because it has to be bench tested to show it is working b4 they ship it back out. Trust me that cable is well worth the money too! Even if you brick your xoom, you can flash it back to stock in one click. But you have to have the file and the software moto use with that cable.
Sent from my ADR6400L using xda premium
I filled in my RMA request, then immediately got a FedEx email telling me my shipping box tracking number. But in true Motorola fashion, the box still hasn't actually shipped yet...
same here...
Mine and my wife's boxes are out for delivery. Now if I send them out today when do we get em back?
Sent from my Xoom using xda premium
anyone else having the site tell them their serial number is invalid?
edit* dur. nevermind.
Double check ur numbers. I left out a zero and mine did that.
Sent from my ADR6400L using xda premium
My box arrived and before I could detain the fed-ex guy for 1 minute to package it he bolted. So I'll head to fed-ex shortly I guess.
Sent from my Xoom using XDA App
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Recommended apps, etc

Hi guys. Hopefully im picking up my n7 tomorrow. Can you guys recommend me some good apps and any docks/accessories please to make my tablet experience fun and useful. This is my first ever tablet. So excited
Sent from my LT26i using Tapatalk 2
Maybe you can tell us what you want to do with it and then we can make recommendations.
Look at this thread mate, it has a lot of members top ten apps. It's defiantly worth reading through.
http://forum.xda-developers.com/showthread.php?t=1824956
AZImmortal said:
Maybe you can tell us what you want to do with it and then we can make recommendations.
Click to expand...
Click to collapse
To be honest im not 100% sure. I will probably read a few ebooks, browse the net, game a little etc
Jon565G said:
Look at this thread mate, it has a lot of members top ten apps. It's defiantly worth reading through.
http://forum.xda-developers.com/showthread.php?t=1824956
Click to expand...
Click to collapse
Thanks mate much appreciated
Sent from my LT26i using Tapatalk 2
rkanwar said:
To be honest im not 100% sure. I will probably read a few ebooks, browse the net, game a little etc
Click to expand...
Click to collapse
If your looking for games, there's a dedicated thread in the apps and themes section. There's also a list of the best free games for the N7.
I can post links to them if you want
BTW, no worries. Just glad I could help someone, my good deed for the day
Once again thanks very much.
One thing I wanted to ask is my n7 has been shipped today but how do I know if im getting a white or black one? Im really excited for it to arrive
Sent from my LT26i using Tapatalk 2
rkanwar said:
Once again thanks very much.
One thing I wanted to ask is my n7 has been shipped today but how do I know if im getting a white or black one? Im really excited for it to arrive
Sent from my LT26i using Tapatalk 2
Click to expand...
Click to collapse
You get a black (or brown - what ever it is..) one, because the white backcover was only a special edition for the I/O presentation.
The most of the reviewed N7's are withe because only the guys at the I/O got them.
It will be the black version, they stopped making the brown version a bit ago. If i read correctly, I don't think the brown ones were actually assembled by ASUS, not too sure about that. (I got the brown one from Tesco last month, didn't know it was brown until it was mentioned on here and I looked on the box )
EDIT: Like flomitdreio said above, you won't get a white version.
I have received mine today but guess what. No charger, open seal, fingerprints all over the screen
Sent from my LT26i using Tapatalk 2
Really unlucky :crying:, I take it that your sending it back? If you get a replacement and there are fingerprints on the screen and the seal is open it might just have been quality control checked by ASUS. Also, If you bought it from the Play Store, did you tick the option to have your details on it when you were paying for it? This might also be the reason for the broken seal and fingerprints.
It doesn't excuse there being no charger though...
I have called google theyve passed on the details to the department that deal with it and will apparently contact me in a couple of days. Honestly I wouldnt have minded but the fact theres no charger its outraging...
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Theres wrapping for the plug. But no plug.
Now when I spoke to google first, the cssn number on the box was not in my name or for my details. The second time I called nothing of that was mentioned however, when I look on the delivery note I got the same serial number. Atm I cannot see any issues, lets see what google says.
So angry
Theres also scuffs on the box
Sent from my LT26i using Tapatalk 2
An update. Just got off the phone again to google. The lady was I gotta say very helpful and told me my cssn number is actually linked to two devices somehow. So basically now the "specialist team" have this info and will get back to me in 48 hours I was told. I asked if the replacement is a new device or a refurb. She told me its a new device. I will apparently receive an RMA email which will contain a link to order my replacement
Do you guys think I should play around with this n7 until replacement??
Sent from my LT26i using Tapatalk 2
Shame that you've got a bad experience with ASUS before you even turn the device on. If I were you, I'd use it until they send you a new one out. Just don't root it or do anything like that. You can always restore it to the factory settings. Can't do any harm to play around with a device that you've paid at least 169 quid for.
Looking at the box, I'd say that someone had it before you and have returned it for some reason. Mine didn't have any scuffs or scratches on it......
Jon565G said:
Shame that you've got a bad experience with ASUS before you even turn the device on. If I were you, I'd use it until they send you a new one out. Just don't root it or do anything like that. You can always restore it to the factory settings. Can't do any harm to play around with a device that you've paid at least 169 quid for.
Looking at the box, I'd say that someone had it before you and have returned it for some reason. Mine didn't have any scuffs or scratches on it......
Click to expand...
Click to collapse
That was my exact thoughts. So hopefully ill hear from them soon. Lol I paid 199 quid for mine.lol so its like a lot of mony for me considering I dont earn much. I even applied for a credit card with a limit of 250 quid and well this what happens
Sent from my LT26i using Tapatalk 2
I hope that you get a good one soon. It's really a top notch tablet when you get one that works well, especially for 200 quid. Good luck with getting a perfect one back. (mines got a bit of screen flicker, so I'm half and half to return it until I know that I'll get a good one back)
Just out of interest, does it say on the box that it's brown or back?
Sent from my Nexus 7 using XDA Premium HD app
Jon565G said:
I hope that you get a good one soon. It's really a top notch tablet when you get one that works well, especially for 200 quid. Good luck with getting a perfect one back. (mines got a bit of screen flicker, so I'm half and half to return it until I know that I'll get a good one back)
Just out of interest, does it say on the box that it's brown or back?
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
Hi i just checked my box and i can confirm that it says brown. When i get my replacement i will also then let you know what it says on the box.
Thanks for your reassurance guys. I cant wait to get my OWN new nexus 7 that i can use to full functionality and make it my own. I have been using this ome, though there is nothing wrong with the device i.e. screen lifts or flickers however i am loving it so far.
I recommend you Xda Premium
Sent from my Nexus 7 using xda premium
Thanks...
I am getting so anxious..how long do google take to reply. I am starting to love this device however dont wanna get used to it too much, obviously because of the replacement im hoping to receive.
Sent from my Nexus 7 using Tapatalk 2
Just a quick update guys. Received an rma email not too long ago but cant process the replacement order due to insufficient funds. What shall I do guys? I have to wait two weeks till I get paid or can I call my credit card company that I used to buy my n7?
Sent from my LT26i using Tapatalk 2
If I were you, I'd ring Google and tell them that your not getting paid until in two weeks, and that you'll have to sort it out then. There's no point messing around with the credit card when everything can be sorted easily in 2 weeks.
I suppose if everything if perfect with the device except from the charger, could you just ask them to send a charger out. You'll still keep the years warranty in case anything does go wrong.........

[Q] SquareTrade Discount?

Before someone says 'search', you should know that the search function isn't working on XDA right now.
I was browsing SquareTrade's website and came across the fact that they have a specific page for Samsung Galaxy devices. It seems that those warranties are cheaper than the regular smartphone warranties. http://www.squaretrade.com/samsung-galaxy-warranty
It's only $99 down and $99 deductible. That seems like a good deal, since it covers accidental as well as water and mechanical.
Has anyone used SquareTrade before? Was it worth it, and what was the process for getting a replacement like?
Techngro said:
Before someone says 'search', you should know that the search function isn't working on XDA right now.
I was browsing SquareTrade's website and came across the fact that they have a specific page for Samsung Galaxy devices. It seems that those warranties are cheaper than the regular smartphone warranties. http://www.squaretrade.com/samsung-galaxy-warranty
It's only $99 down and $99 deductible. That seems like a good deal, since it covers accidental as well as water and mechanical.
Has anyone used SquareTrade before? Was it worth it, and what was the process for getting a replacement like?
Click to expand...
Click to collapse
I don't have a Galaxy device, but I currently do have square trade for my Nexus 7. I haven't claimed it yet as I haven't ran into any problems but if you check online on various sites square trade has a pretty good reviews. I get a ton of emails for 30% off plans as well let me know if you are interested and I can give you one.
Freshtojeff said:
I don't have a Galaxy device, but I currently do have square trade for my Nexus 7. I haven't claimed it yet as I haven't ran into any problems but if you check online on various sites square trade has a pretty good reviews. I get a ton of emails for 30% off plans as well let me know if you are interested and I can give you one.
Click to expand...
Click to collapse
Absolutely. If I can save 30% that would solidify it for me. PM me and i'll send you my email address.
Techngro said:
Absolutely. If I can save 30% that would solidify it for me. PM me and i'll send you my email address.
Click to expand...
Click to collapse
Check ur pm
Sent from my GT-N8013 using Tapatalk 2
I would love and appreciate a code as well. Pm for email
I wouldn't mind a code too
Freshtojeff said:
I don't have a Galaxy device, but I currently do have square trade for my Nexus 7. I haven't claimed it yet as I haven't ran into any problems but if you check online on various sites square trade has a pretty good reviews. I get a ton of emails for 30% off plans as well let me know if you are interested and I can give you one.
Click to expand...
Click to collapse
I know it may be rude to ask, but if you have any more of those codes that you wouldn't mind giving, I would be very interested in getting one.
Techngro said:
Absolutely. If I can save 30% that would solidify it for me. PM me and i'll send you my email address.
Click to expand...
Click to collapse
Sorry didn't check the thread till right now. Let em know if you still need a code I think the ones I have are still good.
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Sent from my GT-N8013 using Tapatalk 4
Freshtojeff said:
Sorry didn't check the thread till right now. Let em know if you still need a code I think the ones I have are still good.
Click to expand...
Click to collapse
aalupatti said:
Sent from my GT-N8013 using Tapatalk 4
Click to expand...
Click to collapse
Thanks guys. I decided that with a good case and screen protector, I should be fine. I've never broken or damaged any of my phones, and I don't think i'll start now.
Here are (3) SquareTrade codes for 30% off up to $30. They are valid today 10-9-13 after today I think they drop to 20% for a few days.
1PV8K08100Z
01PT0001CPK1M0CS
01PT0001D0H160CL
RaptorMD said:
Here are (3) SquareTrade codes for 30% off up to $30. They are valid today 10-9-13 after today I think they drop to 20% for a few days.
1PV8K08100Z
01PT0001CPK1M0CS
01PT0001D0H160CL
Click to expand...
Click to collapse
Thanks for posting the codes! I was able to use 01PT0001D0H160CL
Anyone have a 30% off code they can spare?
PM me please.
Thanks!

Nvidia recalls Shield Tablet due to possible overheating

NVIDIA has announced a recall of its SHIELD tablets, sold between July 2014 and July 2015:
Information on how to obtain a replacement device: http://www.nvidia.com/support/tabletrecall
Official nVidia notice: http://nvidianews.nvidia.com/news/notice-for-nvidia-tablet-customers
This should be stickied - this is big news.
Actual Nvidia statement here:
http://www.marketwired.com/press-release/notice-for-nvidia-tablet-customers-nasdaq-nvda-2043927.htm
Coincidentally I'm just awaiting a replacement. My defective unit (not for overheating) reached them yesterday. Hoping they send me out an unaffected replacement by close of play today, though may be subject to delay now I guess.
Yeah new tablet for all \o/
also, double check this: http://tabletrecall.expertproductinquiry.com/registration/registration
how to check battery type on non-stock ROMs?
does anyone know how to check battery type on non-stock roms? I have CM12.1 currently installed and I would rather not need to go back to stock just to find out I have the non-recallable battery type.
does anyone know how to check battery type on non-stock roms? I have CM12.1 currently installed and I would rather not need to go back to stock just to find out I have the non-recallable battery type.
Click to expand...
Click to collapse
Agreed, but not even the stock 4.4.2 rom has the option as far as I can tell.
clown_from_hell said:
does anyone know how to check battery type on non-stock roms? I have CM12.1 currently installed and I would rather not need to go back to stock just to find out I have the non-recallable battery type.
Click to expand...
Click to collapse
darkrangr said:
Agreed, but not even the stock 4.4.2 rom has the option as far as I can tell.
Click to expand...
Click to collapse
The battery type check was added in the latest OTA along with a recall app that is opened if you have the right battery type. You will probably have to flash the new stock build to check.
clown_from_hell said:
does anyone know how to check battery type on non-stock roms? I have CM12.1 currently installed and I would rather not need to go back to stock just to find out I have the non-recallable battery type.
Click to expand...
Click to collapse
Have a look at the faq: http://tabletrecall.expertproductinquiry.com/faq/6x1gnn
Q. How do I know if my tablet is affected?
A. The recall includes NVIDIA SHIELD tablets (both WIFI and LTE) sold between July 2014 and July 2015.
Model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. The model and serial numbers are etched on the left side edge of the tablets and printed on the packaging.
Please go to www.nvidia.com/support/tabletrecall and follow the instructions. You will need to update your tablet with the latest software to determine if your tablet is affected.
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Click to collapse
Alternatively call them and ask. Numbers are on faq page.
Thanks, that helps. My serial is in the range so I guess i'll figure out how to unroot and update. Thanks!
Anyone knows what to do as a EU consumer?
Also, damn it. I use my shield tablet during field work. This will be a hard blow for my work flow
floks said:
Have a look at the faq
Click to expand...
Click to collapse
thanks, checked the serial number range there.
darkrangr said:
Thanks, that helps. My serial is in the range so I guess i'll figure out how to unroot and update. Thanks!
Click to expand...
Click to collapse
I'd like to figure it out too, so while we're here: do we have to re-virgin our tablets to ask for replacement? And if so, how can we unroot and wipe the heck out of it?
johnnystuff said:
I'd like to figure it out too, so while we're here: do we have to re-virgin our tablets to ask for replacement? And if so, how can we unroot and wipe the heck out of it?
Click to expand...
Click to collapse
I'm not 100% sure. XDA has changed a bit and theres no sticky guides any more. I rooted it like 8 months ago and was happy where it was so I didn't follow any of the development on it
kongha said:
Anyone knows what to do as a EU consumer?
Also, damn it. I use my shield tablet during field work. This will be a hard blow for my work flow
Click to expand...
Click to collapse
Having literally gone through the RMA process myself for an unrelated issue, I'm assuming you complete that online form and they will send a replacement. You have to agree to a statement that your old affected device will be remotely wiped on receipt of your new one. I'm assuming they'll include a prepaid label for you to return it (goes to an address in the Netherlands).
Usual RMA process is you send the defective unit back and upon receipt they will send out the replacement. Has it been made clear what the process is for this recall? It looks to me, given that statement you consent to, they will forward a replacement right away. If so, that is pretty trusting.
I knew unrooting was not a problem, prolly a factory reset suffice but I'm not sure. The problem is the unlocked bootloader. That can't be undone afaik. In any case there is no word about the roms/root/bootloader type we flashed in the meanwhile on the nvidia official faq pages. This an hadrware defect and looks quite serious to them if they ask for a worldwide return, so I'm not even sure we need to worry about whatever software we flashed in
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Thanks Cris_c81. Ive to come home and use the reclamation process from the shield tablet.
And Im glad that Nvidia makes it smooth for us consumer to get a safe product now when the current one is proclaimed unsafe to use.
Also, is it ok to make a RMA and then unroot the tablet while I wait for a replacement?
Just did the whole process.
Yes you could call and check your serial number without restoring back to stock, however the RMA process has you using the app( built into the latest OTA) to retrieve RMA code to complete the online process. You do agree to the remote wipe once your replacement is turned on. It also says it will render the tablet in usable. (They likely has a kill switch in the latest OTA also). Just got the confirmation email and it looks to be here in 2-4 weeks. No where during the online process does it say of they want the old device back, however in the email it seems to imply they do. Only way to know for sure is if there is a return postage in the RMA box.
Sent from my Nexus 6 using Tapatalk 2
I did the whole process as well for Romania and for some reason i have not received any emails yet -_-
Also i see that they want to return the tablet and i have no problem with that as long as they send any UPS/DHL/DPD courier to my door to pick it up and they pay for the transport since it's their stupid fault.
MrHollow said:
I did the whole process as well for Romania and for some reason i have not received any emails yet -_-
Also i see that they want to return the tablet and i have no problem with that as long as they send any UPS/DHL/DPD courier to my door to pick it up and they pay for the transport since it's their stupid fault.
Click to expand...
Click to collapse
See this is what I don't know. Because the standard RMA process they ask the customer to foot the cost of paying for FedEx or similar. Unless of course you complain to support and then they send you a prepaid FedEx label, which is what I did
Chris_c81 said:
See this is what I don't know. Because the standard RMA process they ask the customer to foot the cost of paying for FedEx or similar. Unless of course you complain to support and then they send you a prepaid FedEx label, which is what I did
Click to expand...
Click to collapse
Consider the ginormous screw-up that they did with the battery and reading the process on the page it would seem that they will send you a new tablet and when you open it, the other one will be rendered unusable which basically makes it a giant ball of turd or a brick
Not sure if they want it shipped back or not but by what i'm reading they won't. Even so i don't mind keeping the blank one for spare pieces.

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