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I got my 32-GB TF today and was really excited to play with it. As soon as I turned on the device, I knew something was wrong with the screen: if you divide the screen in four equally-sized vertical panels, the third one from the left is constantly showing flickering white lines. They're always there, but they're most visible on a dark background.
I took some videos of this. See http://s861.photobucket.com/albums/ab175/dutchinseattle/Asus Eee Pad Transformer/ .
Has anyone else seen this? I'm going to call Asus support to see what they see, but I'm so bummed out about this.
Thanks!
Ron
Ya that's definitely a defect screen, give them a call and have them replaced asap. I wonder if it got damage during delivery. Hopefully you won't have to wait for too long to get a new one. Does it come with the latest firmware? Try update it if its not and see if that helps.
andyxover said:
Ya that's definitely a defect screen, give them a call and have them replaced asap. I wonder if it got damage during delivery. Hopefully you won't have to wait for too long to get a new one. Does it come with the latest firmware? Try update it if its not and see if that helps.
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It came with Android 3.01. The box looked fine; there were no dings or anything.
I'm on hold with the 24/7 Asus support line now. I really hope it won't be long to get a new device.
Ron
My first Transformer was exactly the same as that and it's definitely a hardware fault.
I noticed it as soon as I turned it on, and spent a couple of hours playing around with it trying to resolve the issue, including doing a firmware upgrade.
Eventually I gave up and was lucky to be able to get a replacement at the store I bought it from.
Hope you manage to get a replacement soon.
Mine sorta does that but its not white lines. Sometimes when i wake it up it randomly has those. They go away for me after about a minute or less but im gonna return mine. just waiting a little till theres less stock issues and so i wont get a crapload of light bleed (though that may be inevitable)
Sent from my Transformer TF101 using XDA Premium App
Talked to an Asus support rep just now. Basically I should RMA it, with shipping paid by me, and it would take "ten to fourteen business days." Screw that---I'm not going to pay for shipping a defective product and then wait for three weeks or so. I called J&R, where I ordered the TF, and they were much more accommodating. I got a prepaid UPS label and can return it for a full refund.
I think I'm going to hold off on a tablet for a while and see what's coming down the pipeline in the next few months. Asus needs to get a handle on its QA process---there seem to be a lot of QA issues with the TF.
Ron
That's absurd. Asus is really losing a lot of rep dealing with the problems this tablet is plagued with.
Just got mine and it has horizontal lines on the screen that flicker. I called Best Buy to get a replacement sent to me but... THEY ARE SOLD OUT AGAIN.
So I can either keep it and deal with Asus RMA and pay to have it shipped or return it for a full refund. I decided to get a full refund. I don't want an RMA device. I WANT BRAND NEW! So disappointed.
just got mine yesterday...same flickering lines
I just got a 16GB from New Egg yesterday, ordered it 2 days ago. I turned it on and was immediately greeted with flickering lines on the home screen. It had the previous firmware too. After installing newer firmware the problem remains but the flickering doesn't appear as strong and is no longer consistent.
They used to appear as if they were scrolling in a column but now they appear to be less in quantity and relegated to a specific area of the screen and most noticeable in the 'pop-up' type sub-screens in the Settings section. I see no flickering in the Apps screens or the home screen or any of the other app screens I'm using. I'm using a dark background to make them more easily seen but they're not consistent across all screens that I can see. Weird.
I'm hoping they go away magically in the next day otherwise I'm returning it. I've ordered a 32gb from New Egg since they no longer have the 16 gb and hopefully, that one is good.
Not sure this is a screen issue if it's not consistent all the time.
I had the same thing its a hardware connection, had to rma it. I have a new one on its way from Asus.
Sent from my Nexus S 4G using XDA Premium App
It would always be worse on dark colors,lockscreen,or Widgets..on a whoever page they'd be almost gone
Sent from my Nexus S 4G using XDA Premium App
For almost two months I thought I was one of the lucky owners of a flawless nexus, well not anymore. All of a sudden in the last week I've been getting "phantom" touches randomly on the bottom left part of the screen. It makes the device unusable for me. It comes and goes, but either way unacceptable. So I called Asus since I bought from staples it's too late to exchange. They are replacing the device for me. I was just wondering if there was anybody here that's had Asus replace their device? And what are your experiences with the procedure?
Sent from my SCH-I535 using xda app-developers app
Should I RMA because of a really slight screen lift, its barely 2mm.
I can push it gentle back to flush with the bezel, but the lift returns. There is no creaking or unresponsiveness...
I'm in the U.K and I'm still in warranty...
Sent from my Nexus 7 using XDA Premium HD app
What storage size? Mine and girlfriend's are 32 and flawless.
Sent from my Nexus 7 using xda premium
It's a 16GB, C80... had it since October/Nov and it's been fantastic, just noticed a slight screen raise on the left side.
AW: Should I RMA beside of a really slight screen lift....
I would send it to google, just to prevent any further issues with the screen. And if you are still under warranty, just do it
Sent from my SK17i running Android 4.1.2
There's really nothing to lose, go for it.
Sent from my HTC One X using xda premium
so I decided to RMA, completed the form and am awaiting instructions....
do you folks have any idea how long this can take?
They send you a new one so however long it took to get your original I suppose. Mine was a day or two. I live in California though.
Have you gotten the email with the shipping forms yet?
Sent from my Nexus 7 using xda premium
Hi all, just an update... I didn't buy mine from Google, bought in store... so I've had to send back to ASUS.
I have had the emails with the shipping forms, and it's all boxed up ready for the courier to pick up tomorrow... then it's off from the UK to ASUS Holland!
Hopefully it'll be back soon! I'll keep you updated.
Funnily there is no sign of screen lift at the moment as it's been pushed to the bezel... but hopefully they'll notice the problem upon investigation.
Going to miss my little tablet, as it's been perfect apart from the lift.
garpunkal said:
Hi all, just an update... I didn't buy mine from Google, bought in store... so I've had to send back to ASUS.
I have had the emails with the shipping forms, and it's all boxed up ready for the courier to pick up tomorrow... then it's off from the UK to ASUS Holland!
Hopefully it'll be back soon! I'll keep you updated.
Funnily there is no sign of screen lift at the moment as it's been pushed to the bezel... but hopefully they'll notice the problem upon investigation.
Going to miss my little tablet, as it's been perfect apart from the lift.
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Oh, I see! Well best of luck to you, my experiences from Google rma have been sketchy at best. They sent me two with the exact same problem (8gb) then I returned the third and last rma and bought a 32gb. (not to mention the refund took 20 business days)
Sent from my HTC One X using xda premium
my tablet was picked up by TNT ready for it's trip to Holland!
gonna miss that little thing! I'll let you guys know how long it takes if you're interested.
Got my nexus 7 back from repair. Screen replaced. Very impressed, returned within a week. No screen lift now.
Sent from my Nexus 7 using XDA Premium HD app
Where did you buy your N7? I also have a small screen lift but I don't want to lose my N7 for 4 weeks
Sent from my Nexus 7 using xda app-developers app
I bought mine from PC World... returned it to ASUS.... was fixed within a week.. very impressed!
slight gap between the back and the unit on the top now... hmm not so pleased with that, but everything else it OK. should I be concerned about it?
this the top of the screen, is slightly slightly bent.. so the back doesn't fit flush! it's hardly noticeable, but should I be concerned about dust getting in etc?
Hey guys,
I previously had a black 16GB Nexus 4 that was perfect in terms of build quality. I switched to the white 16GB version when that came out, and am having some problems with my device. The biggest issue is that there's a dark vertical line running down the left hand side of the screen (attached picture). The phone is also creaky on all four corners of the device when I press down on it. Also, on the left side of the phone, one of the clips isn't properly seated and you can see a bit of a gap. Is this something that Google will replace my device for? The screen defect is pretty annoying. Anyone have experience with Google's RMA process? I can't be without a phone... How much money do they put a hold on your credit card for if you do an advance RMA (cross ship)? Thanks for your help.
Sent from my Nexus 4 using Tapatalk 4 Beta
I would RMA it. They cover it.
Full price is held on card.
Thanks for reply. I think I'll definitely be RMAing it. I just hope they kept some extra white models for RMA purposes, because I believe the white has been sold out on the Google Play store
Sent from my Nexus 4
Just ask them when you call in for the RMA. If they don't , get a refund.
Just so u guys know the process. I called in and explained issue. He walked me thru some basic troubleshooting. Last thing he wanted me to do was a factory reset. So he emailed me instructions how to do it and told me to call/email back if the factory reset fixed it. If it didn't fix it, he would have the device replaced. So I emailed him back after I did the factory reset (even tho I knew it wouldnt fix anything) telling him it didn't fix the issue. He then emailed back saying he was forwarding my case to a specialist who would help get me a replacement device. Waiting to hear from the specialist now. Should hear something by tomorrow. If they're out of the white model nexus 4's, I wonder if I can get them to upgrade me to the HTC One or Galaxy S 4 Google Play Editions (since their both white)... Hey, a man came dream right? I'll be documenting the RMA process in the thread for the benefit of others in the future.
Sent from my Nexus 4 using Tapatalk 4 Beta
You can never know, maybe they will upgrade it for free. good luck, and thanks for sharing the procedure with us.
My screen died, first it wouldn't respond to touch and before I could factory reset the whole phone died, can't get to fastboot and it isn't recognized in adb. My new phone will be here Monday and I don't know if they will go good on the warranty as the defective one has an unlocked bootloader and a custom recovery on it. Only time will tell! I'll let you guys know when the dust settles. As for the dark line on your screen, I bought a TV that had the same thing and they had to replace it..I think they said it was the display monitor that had went.
sent from my N7 :smokin:
Received my prepaid shipping label to ship my phone back to Google. Strangely, I didn't request an advance RMA, but they put in for an advance RMA anyway, so I had to give my credit card which they put an authorization for the full amount of the phone. What if I didn't have the money? Whatever happened to doing a *normal* RMA? Where they wait to receive the defective item, inspect it, and then send the replacement device, no credit cards needed. So I don't like that they give no option except advance RMA. Not everyone has an extra $350 laying around.
Another point of concern. It said in the RMA instructions to keep the charger that came with the phone because the replacement phone doesn't come with a charger. I emailed them back about this and asked why the new phone doesn't come with a charger, because NEW phones come with chargers. I asked so I could make sure that I'd be receiving a new phone. That would be a bunch of crap if they hold your credit card for $350+ and send you a refurb phone.
Looks like they still have white Nexus 4's in stock for RMA purposes. It stated on the RMA page "16GB white nexus 4 with bumper". So much for lucking out and having them upgrade me hehe.
I'll keep updating as more information becomes available.
Sent from my Nexus 4 using Tapatalk 4 Beta
Very strange..I specifically asked about refurbished devices in our emails back and forth and they assured me that they only send out new devices. I also emailed them about the charger and was told to return my old one as I would be getting a new one as well? I hope for our sake that what they told me was true..mine will be here tomorrow 07/29/13. I'll report back when I receive it.
sent from my N7 :smokin:
I have yet to receive a reply to my email asking why I shouldn't return my charger, since new devices come with them. Good to hear that you got a reply saying to return the charger because you'd be getting a new one. I think what might be going on is that what they send is simply a boilerplate copy/paste email. All signs *seem* to point to us getting new devices. I wonder if we'll be getting new bumper cases as well? Did you return the bumper with your phone?
Sent from my Nexus 4 using Tapatalk 4 Beta
No, I kept my bumper as I'm sure they won't replace it..lucky I ordered two sets of best skins screen protectors as well because I doubt they would reimburse you for that either
sent from my N7 :smokin:
Got my delivery everything looks new to me including the charger. I don't think it's the latest version, my old one was a 301k and my new one is a 303k but as long as it works I'll be happy. Good luck with yours. Chive on!
sent from my N7 :smokin:
Got my replacement. It's a new device and thankfully it has no screen flaws or creaking. It's a white Nexus 4, so it's a 305K just like my last one. Cheers guys!
Sent from my Nexus 4 using Tapatalk 4 Beta
Also want to add they sent me a new bumper as well.
Sent from my Nexus 4 using Tapatalk 4 Beta
Guess what... Replacement device has developed the same grey vertical line (left hand side) issue. After further research, seems many others are experiencing this issue. I doubt another RMA will fix it, as I'm starting to believe it's a characteristic/defect of the phone/display's design.
Sent from my Nexus 4 using Tapatalk 4
hey, i finally found someone able to post a picture of this. i had the same issue with my n4 bought in december, i noticed, called google, got a new replacement device for free and guess what? that bloody line was still there! now i'm just keeping this replacement device with (once again) the line and..i guess i'll just live with it!
Doesn't that make you mad? I really like the phone, I just am really sensitive to screen flaws. I emailed Google to see if I can pay the difference for a GS4 Google Play Edition.
Sent from my Nexus 4 using Tapatalk 4
Update: Google granted RMA for the replacement device they sent me that had the same issue (read above). Just waiting now for a "specialist" (just like last time) to send me a prepaid shipping label.
Sent from my Nexus 4 using Tapatalk 4
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
riyoshadqi said:
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
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I've found no way to fix it. It's definitely a hardware issue. Mine have gotten worse over time. I just sold the last replacement one Google sent me without even opening it. Got a Nexus 5 and crossing my fingers but haven't had any issues with it
Sent from my Nexus 5
Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!! ,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.
My adventure continues,i used to be a very big supporter of Asus... has anyone experience anything similar? please let me know ,or any suggestion guys
They have had mine for 4 weeks.........
I just got my tablet back day before yesterday. It took exactly 2 weeks from the time I sent it. I was having an issue with the USB port. It wouldn't charge or connect to my pc while the tablet was turned on. It would charge when it was powered off and the computer could see it while in fastboot mode. So I was able to return it to stock and relock the bootloader.
I don't know the details of what was repaired. Is that documented somewhere? I did setup up an account with ASUS. I actually started the whole RMA process online. Never actually spoke to a person. For the most part it was pretty painless other than not having a tablet for 2 weeks.
Here are videos i took after this second repair to see the problem is still here https://www.youtube.com/watch?v=60oysCFNopk
https://www.youtube.com/watch?v=HZVRJD4omEU
and this is what they do to my tablets frame,which i had in amazing condition since day one with case and screen protector View attachment 2691497
I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........
ruskastud said:
I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........
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so they send you a new unit?
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You asked for a new unit? You didn't have an option for take your money back?
ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I didn't ask for a new unit. I thought mine was going to get repaired. They chose not to repair it, and send me a "new" one. I wasn't asked or given any other options.......
Sent from my Nexus 7 using xda app-developers app
My heart goes out to anyone struggling with this tablet. I waited weeks and tried updates but it never helped. Customer service was of no assistance. I've read nothing but horror stories on sending in these units. Luckily I was able to correct my issue with Ts11 fix. I am now seeing people have problems with it messing up again.
Highly considering selling my unit online while it's working and washing my hands of the situation.
Just remember no matter what the company, the squeaky wheel gets the oil. Be patient, kind, not rude, and persistent. You may have to make ten phone calls but eventually they will get tired of it and help.
I am glad to read that someone in this thread actually got Asus to send them a replacement. I would like to know what condition it's in and if you've had any problems with it yet???
Sent from my Nexus 7 using Tapatalk
dimcreed22 said:
Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!! ,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.
My adventure continues,i used to be a very big supporter of Asus... has anyone experience anything similar? please let me know ,or any suggestion guys
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Click to collapse
Wow, at least you got an RMA!!!
I know this is off topic but does relate to what you say...
I have tried RMA for a 3 mother boards over the years. The last motherboard, about 6 months ago... They never compelted the RAM process, they never sent an email confirmation, nothing. I emailed multiple times and they said they have no RMA. Then out of the blue the email with RMA number. This was after many attempts on the website. So I send said motherboard back to asus thinking it was an issue with the power capacitors (I am very knowledgeable when it comes to mother boards). Keeping in mind, it was still under warranty, they email me back saying that there are scratches around the CPU mounting holes that are causing the issue and its $180 to fix.
Then they dremmeled down even further to "show" me, totally ruining the board.
I have other stories too... That match yours as I only use Asus motherboards on my PC Builds... But that is matching your story. They made product worse and then told me its not under warranty.
Asus is a great manufacturer but the customer service is horrid.
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
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Click to collapse
I had those to I found out it was from to much pressure on the screen
Sent From Ville Candykat
Flashalot said:
I had those to I found out it was from to much pressure on the screen
Sent From Ville Candykat
Click to expand...
Click to collapse
Serious?!
I received my Nexus around a month ago.
Can't remember if I had them before but always using the Nexus with care...
Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
Click to expand...
Click to collapse
I also am experiencing the same problem. It irritates a lot while watching movies.
Sent from my Nexus 7 using Tapatalk
I just got mine back from Asus repair.
They replaced the LCD panel in my Nexus.
The 2 red smudges are gone but... I got 1 dead pixel back.
Phoned Asus support but apparently 1 dead pixel is within the legal margins here in NL and they cannot help me with this problem.
So long story short: 2 red smudges within a month of purchase, Asus replaced LCD, smudges gone, dead pixel instead.
I have never been to a service center until I start using tablets made by ASUS.
The very first time I went to their service center is because I got a Transformer Prime (TF201) that bricked itself when updating the official firmware! They took about a week to repair and the motherboard is replaced. I didn't have time to give a thorough check as they are about to close the center (I went after work). When I got home, I check the condition again and found out that the frame is loosen and scratched. What's worse, this new motherboard made me unable to unlock the tablet when I have decided to go cyanogenmod, I had to send it to RMA (RMA for what is obviously a software issue) again in order to get it unlocked.
I swore I'll never buy any ASUS product again.
Despite the hatred towards ASUS, Google Nexus once again draw me back to ASUS. As much as I believe in Nexus brand, ASUS once again made me disappointed (obviously I've the same touchscreen issue). However, I'm hesitated as to whether I should send it to RMA or not. I don't want to have a tablet in physically good condition that come back with a loosen and scratched frame.
This issue don't just made me hate ASUS more, it also made me starts doubting my previous thinking that "Nexus is a good brand" to buy.