Loving nexus 7 but worried about screen lift mostly and I don't want to deal with Asus customer service so if I exchange tablet within 14 days does another 14 days get added? Or if I'm having problems now should I keep trying to get perfect device for next 6 days? Bought from Google play BTW.
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My Nexus 7 has some pretty major screen lift and nothing I have tried thus far has fixed it. I bought my Nexus 7 from Staples like 2 days ago. I would like to exchange it.
The question is, what did you guys say to the person to let you exchange it? Can you just walk up to them and tell them you want to exchange it because of the screen lift? Or did you just make something up (like bad battery or something).
Thanks
My friend got his Nexus 7 from Staples, and when he found out about the defect he called them up. Since he was within the 14 day return policy, he got a replacement tablet reserved in their next wave. You should be fine with just explaining the defect.
TheSpasticTroll said:
My friend got his Nexus 7 from Staples, and when he found out about the defect, he called them up. Since he was within the 14 day return policy, he got a replacement tablet reserved in their next wave. You should be fine with just explaining the defect.
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Good to know, thanks. I'll call them up tonight then.
Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao
xiaokai said:
Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao
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Click to collapse
Hard to say if they have indeed fixed all of the issues... They say that they have addressed the screen separation issue and I can attest to that. As for taking returns, refunds, and exchanges Deff call them if you have any problems. The Google rep that I spoke with was very pleasant and more than willing to send me a replacement unit for my tablet which had dead pixels and a bad digitizer. The tablets are shipped via UPS 2 business days and my first tab took 4 days to get to me, called Google Friday and ordered my replacement the same day and it shipped Saturday. And to answer ur final question should u need a replacement Google will put a temporary charge on ur card for the replacement unit and they will email u shipping labels and RMA forms so u can get the exchange and once u receive the replacement just box up the defective unit and ship it back and they will remove the charge from ur card. Overall my experience with Google has been excellent and I would highly recommend doing business with them
Sent from my Nexus 7 using xda app-developers app
I bought from Google themselves https://play.google.com/store/devices/details?id=nexus_7_16gb they still have stock, and and it arrived in 2 days.
Sent from my Nexus 7 using xda app-developers app
Hi guys, hope you can help me.
See.. I asked for google about a replacement because the half of the screen going out when I pressed on the top right side between the camera and the right corner, exactly like this:
http://www.youtube.com/watch?v=wrrV6L5nD68
I called google for my replacement, I was little worried because I purchase my n7 in july 18 th but the operator told there is no problem, he send me the rma to my gmail, I notice google charge 200 dlls (8 gb) for your replacement until the old one arrives.
Well the old one arrived in friday sep 7, i paid in 8 september the replacement but google hasnt unhold my 200 dlls, so my question is how much takes google to unhold your money ?, I called again like 3 times and every operator tells me something different:
The first one they tell the money gonna be unhold when the defective one arrives. (obviously not..)
the second tell me one week since the defective arrive.
the third 3 ONE MONTH! I was like what?!?, each time they increase more the time..
somebody have the money back? how long it takes?
oh and my replacemnt hasnt arrive yet, they first tell me 3 days, i called yesterday and say me 1 week, why..
henry225 said:
Hi guys, hope you can help me.
See.. I asked for google about a replacement because the half of the screen going out when I pressed on the top right side between the camera and the right corner, exactly like this:
http://www.youtube.com/watch?v=wrrV6L5nD68
I called google for my replacement, I was little worried because I purchase my n7 in july 18 th but the operator told there is no problem, he send me the rma to my gmail, I notice google charge 200 dlls (8 gb) for your replacement until the old one arrives.
Well the old one arrived in friday sep 7, i paid in 8 september the replacement but google hasnt unhold my 200 dlls, so my question is how much takes google to unhold your money ?, I called again like 3 times and every operator tells me something different:
The first one they tell the money gonna be unhold when the defective one arrives. (obviously not..)
the second tell me one week since the defective arrive.
the third 3 ONE MONTH! I was like what?!?, each time they increase more the time..
somebody have the money back? how long it takes?
oh and my replacemnt hasnt arrive yet, they first tell me 3 days, i called yesterday and say me 1 week, why..
Click to expand...
Click to collapse
Delivery of ur replacement should be about 4 days, 2 days to process and 2 to ship. They take the charge off ur card when u ship the defective tablet in, normally after UPS has input it into their system is when they remove the charge
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo
That is my problem the defective has delivered in September 7, and google doesnt return the charge, and I have not even received confirmation of process of the new one.
Nobody with experience?
henry225 said:
Nobody with experience?
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Lots of people with experience, and but no answer I'm afraid. Take a look at the 'returning Nexus 7 UK' thread on the general forum to see the range of of experiences.
Hi all
I have just bought my son a Nexus 7 for Christmas from Google play, it came on the 9th December. I have heard about the quality issues that can plague this little tablet, such as raised screen issues etc.
My question is, obviously when my son opens this up on Christmas day it will be past the 15 day returns policy that Google Play adopt, so should it be faulty where do we stand with getting a replacement? i would not want a refund just a brand new Nexus 7.
i know i know i should open it up and test it out now....but the wife simply refuses to let me (you dont have to live where her :laugh
Any help would be appreciated
Chris
chrisnewton said:
Hi all
I have just bought my son a Nexus 7 for Christmas from Google play, it came on the 9th December. I have heard about the quality issues that can plague this little tablet, such as raised screen issues etc.
My question is, obviously when my son opens this up on Christmas day it will be past the 15 day returns policy that Google Play adopt, so should it be faulty where do we stand with getting a replacement? i would not want a refund just a brand new Nexus 7.
i know i know i should open it up and test it out now....but the wife simply refuses to let me (you dont have to live where her :laugh
Any help would be appreciated
Chris
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Click to collapse
If it is a manufacturer fault then they should either fix or replace it under warranty.
Sent from my SPH-D710 using Tapatalk 2
Chris, there are at least several million n7s out there, most of which are fine. People tend to be far more vocal when something is not up to their expectations or has a fault. I have 2 tabs here, one I just bought for my son's crimbo. Both are in immaculate condition. Chances are your tablet will be good as well.
Cheers Danny
If you're in the UK you are well covered by SOGA, elsewhere I don't know.
In the US, Google Play purchasers have the best post-return period warranty coverage. It is direct through Google. All other retail purchases requiring going through Asus, which is a pain in the Assus. One caveat - Google Play WILL premptively ship you a replacement unit free of charge and let you return your defective one back after you receive it. BUT, they do put a purchase price hold on your card until they get the old unit back. I personally prefer this method, but some people have complained about it. With Asus, you ship your unit back, wait 2-3+ weeks, and then they ship you a replacement or 'fixed' one back.
phonic said:
In the US, Google Play purchasers have the best post-return period warranty coverage. It is direct through Google. All other retail purchases requiring going through Asus, which is a pain in the Assus. One caveat - Google Play WILL premptively ship you a replacement unit free of charge and let you return your defective one back after you receive it. BUT, they do put a purchase price hold on your card until they get the old unit back. I personally prefer this method, but some people have complained about it. With Asus, you ship your unit back, wait 2-3+ weeks, and then they ship you a replacement or 'fixed' one back.
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Click to collapse
Thanks all for your replies, so your saying even though it will be after the 15 days, if it is faulty they will send me out a new one??
chrisnewton said:
Thanks all for your replies, so your saying even though it will be after the 15 days, if it is faulty they will send me out a new one??
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Click to collapse
I think you are confusing the return period (15 days) with the warranty period (1 year). Yes, after 15 days you can no longer return it for a refund, but you can still get it replaced for defects under the standard warranty. Twice that if you used a good credit card.
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Bad service.
ayman07 said:
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
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Click to collapse
I bought mine from walmart and thought my battery was bad. I called samsung and it was painful to say the least. They transferred me 5 times. Once they sent me to google cause they said they didn't handle nexus products. Google sent me back to them I picked the wifi only option and they told me again it was a google product I told him I just got transferred back by google. He sent me to the manager who again tried to tell me they didn't deal with nexus products. So I told them my problem and told them I felt the battery was bad. He finally just said okay I'll put in a ticket for you to send it to Texas (I believe he said, wasn't really listening as I felt I should have just got a new one). He said the process would take somewhere from 2-3 weeks. I said forget I'll just deal with the bad battery until I can buy one and replace it myself.
The shipping process with Samsung is much the same except that it takes multiple transfers on the phone to find someone that has a screen that can do an RMA ticket on the device. My problem is that in doing the work they don't really make sure they solved the problem you had. I had my screen replaced and they put a worse screen in with four corners of large light bleed and they even managed to scratch up the back of my device. I was upset to say the least and had to ship it back for them to fix their shoddy workmanship. On top of that... I sent mine back on the 16th and it didn't get opened until 2 days after arrival. As of a week ago it has been sitting on hold waiting for parts. So its been in Samsung's hands now for 2 weeks and no word on when they will get whatever parts they need in stock or ship it back. When you ship they pre pay a 2 day air ups label and send it back 2 day air as well. Hope to get it back reasonably soon as the device has been out of use now for over a month. First trip took about two weeks total. Second trip who knows.
BTW, I did buy mine from play but was tired of worse RMA replacements. Everything was perfect on mine other than a little dimming along the camera edge of the screen and a dead pixel.
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.