Has anybody else had this problem or does anybody know how to fix it?
Basically, about a day after flashing the JRO03D factory image over my Nexus 7 via fastboot, the buttons on my navigation bar have stopped responding to touch. Most of the time, my lockscreen is unresponsive as well. I can usually open my notifications to get in that way, but functionality is limited with no way of going back or home. I tried re-flashing the image and that did not fix the problem.
Is this a known issue and is there any way of fixing it short of re-locking the bootloader and returning it to the store?
Bump.
Nobody?
If nobody can help me, can someone at least point me in the right direction with regards to getting it replaced as quickly as possible? I got it at Staples. Should I bring it back there or should I contact Google or Asus?
Take it to staples. I did it and they replace it if they have it in stock. Took me ten minutes.
Sent from my paranoid Nexus 7.
redmonke255 said:
Take it to staples. I did it and they replace it if they have it in stock. Took me ten minutes.
Sent from my paranoid Nexus 7.
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Click to collapse
Sweet, thanks. I'm going on a trip Tuesday so hopefully they have some.
Related
So I got some bad news
There is an area on my Nexus 4 that receives no touch input. Either that, or it is extremely inconsistent. This is the section right about where the bottom row of icons are located, directly above the on-screen navigation buttons.
I tried installing this "fix" for touch sensitivity, but it did not fix the specific problem I am having. And I noticed this problem before I tried that fix, so it was not a result of that.
I am about to try a full system reset to see if that helps. Hopefully it will. I will post back if it does.
If I have to send it back to Google, what process would I need to go through to make sure they don't know I rooted? Just unroot? Or would I also have to lock the bootloader as well? And would a full system reset do all of that? Or do I need to go back and use the toolkit?
Here is a video I just shot showing the problem:
EDIT: And unfortunately a full reset just made it worse
strausd said:
So I got some bad news
There is an area on my Nexus 4 that receives no touch input. Either that, or it is extremely inconsistent. This is the section right about where the bottom row of icons are located, directly above the on-screen navigation buttons.
I tried installing this "fix" for touch sensitivity, but it did not fix the specific problem I am having. And I noticed this problem before I tried that fix, so it was not a result of that.
I am about to try a full system reset to see if that helps. Hopefully it will. I will post back if it does.
If I have to send it back to Google, what process would I need to go through to make sure they don't know I rooted? Just unroot? Or would I also have to lock the bootloader as well? And would a full system reset do all of that? Or do I need to go back and use the toolkit?
Here is a video I just shot showing the problem:
Click to expand...
Click to collapse
very interesting......
I would definitely RMA that. It's clearly an issue. I just ran the same touch tests you did in the video and have none of those same problems. The screen recognizes my touch even at the very bottom of the screen where the nav bar starts.
As for unrooting/re-lockingt he bootloader, just use Wug's toolkit:
http://forum.xda-developers.com/showthread.php?t=2015469
This worked flawlessly for me to unroot and re-lock the bootloader of my first N4 before sending it back to them. The toolkit is very straight forward.
I tried using the Nexus 4 toolkit to restore to a factory image, but I am getting an error every time it tries to download it
EDIT: I am about to try that other toolkit posted above ^^^
i tested mine no problem at all..
kanariya said:
i tested mine no problem at all..
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Dang, I guess its just me. I am about to restore to a factory image. I am hoping that fixes the problem. Otherwise I will have to send it back to Google.
strausd said:
Dang, I guess its just me. I am about to restore to a factory image. I am hoping that fixes the problem. Otherwise I will have to send it back to Google.
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Hope it works out for you!
strausd said:
I tried using the Nexus 4 toolkit to restore to a factory image, but I am getting an error every time it tries to download it
EDIT: I am about to try that other toolkit posted above ^^^
Click to expand...
Click to collapse
Just make sure you follow the step by step guide for installing the proper drivers and uninstalling rogue ones before trying to unroot/lock the bootloader. It is super easy just make sure you read all the instructions and follow them to a T. After doing that the toolkit will work perfectly for you moving forward. Even with your next N4. I used it again today to root my replacement N4.
I encountered a MAJOR problem!
I did the flash stock + unroot part and that worked fine. But I am completely stuck on the last part.
Now I need to lock the bootloader again. In order to do that, I have to have USB debugging turn on. The problem is that in order to turn it on, I have to get into the phone. But I am stuck on the initial phone setup! The only way to move past the stage I am stuck on is to click an arrow, but the arrow is in the dead zone and the dead zone just got worse! I can't move on!
Anybody have any advice? I am totally stuck.
EDIT: Got it! At that stage I put the phone in landscape to avoid the dead area. Then the Android tutorial came out and I couldn't get out of it to go to settings and enable USB debugging mode. So I went to the lockscreen, after 20 tries got Google now pulled up, and was able to type in settings to open it up and enable USB debugging mode. Finally got the bootloader locked. Should I be good to send it back to Google now?
Please repeat this bug while holding the phone in your hand, a video would be nice.
wideasleep1 said:
Please repeat this bug while holding the phone in your hand, a video would be nice.
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Haha you want a third video?
strausd said:
Haha you want a third video?
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Sure! This is a well-known issue across a LOT of Android phones, YT is awash of vids like yours, all sitting flat on a surface.
wideasleep1 said:
Sure! This is a well-known issue across a LOT of Android phones, YT is awash of vids like yours, all sitting flat on a surface.
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Click to collapse
Already got an RMA on it and another one should be here in less than a week.
strausd said:
Already got an RMA on it and another one should be here in less than a week.
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Click to collapse
Odd it's so zone-specific... I'd suspect the grounding short is right near that lower micro-USB area. Thank Gawgle for quick RMA supply!
wideasleep1 said:
Odd it's so zone-specific... I'd suspect the grounding short is right near that lower micro-USB area. Thank Gawgle for quick RMA supply!
Click to expand...
Click to collapse
I hava the same issue
I have same issue in the same area of display, but my is sporadic, it's not present all the time. It comes and goes. I removed front protector, issue was still present. Then I removed back protector and did a factory reset, and now it's gone for 5 days. It's bought in Canada, and I'm from Serbia so it's a little tricky for me to send it for RMA because now I am not sure if the issue is realy hardware type. I run it in safe mode and it behave same.
Sometimes if goes totaly crazy with tens of simoultanous touches around non working stripe. Lock unlock and it's gone.
Tafak?!?? Don't know what to do...
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Hi
eric0668 said:
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
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Click to collapse
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
So this was present before the factory reset 3 days ago? If not then do it again
Sent from my Nexus 4 using Tapatalk 2
PhilipL said:
Hi
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
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Click to collapse
Thanks to everyone, as you were responding, my friend Macky (maybe you know him LOL) suspected it had to be software/app because it showed up on the screen shot. So he said it wasnt hardware
I reset again and no problem
Thanks
lets say it wasn't the app, what could have caused it. (btw I dont root so dont know all the basics you prolly do) Just simple things like the computer that get messed up??
Does anyone else have an issue where sometime when you turn the screen on, the touchscreen just doesn't work? But after you turn the screen off and on it does?
Also, when I make a call, 90% of the time my phone will just hangup like 30 seconds into the call. Really annoying.
I'm wondering if these are common or if I should look into getting a warranty repair. Does Google send a replacement phone first? Or do I have to find another phone to use while it gets repaired.
If it matter, I'm stock and not rooted. Thanks all!
That's not normal. You need to get it replaced. Google will send you a new phone, when you receive your new n4, you just send in your old phone. Keep in mind that Google will charge your credit card while your phone is in transit.
Sent from my Nexus 4 using xda premium
Do you know how much they charge your card during the exchange? Thanks!
Sent from my Nexus 7 using xda app-developers app
Before returning the device, did you try to factory reset it? Maybe something you installed is causing this...
idosofi said:
Before returning the device, did you try to factory reset it? Maybe something you installed is causing this...
Click to expand...
Click to collapse
I have not tried that yet.
Hi guys, I'm having what looks like a big problem on my Nexus 7 (2012). I've tried to flash the stock 4.4 on it, since I already did that with 4.3. Followed all the instructions on a thread posted here: http://forum.xda-developers.com/showthread.php?t=1907796
When i made it to the final step, the screen turned off, but instead of rebooting, it got stuck in black screen. I've tried to enter fastboot, but it doesn't respond... Any suggestions?
Is the backlight on and just the screen black? If so I would try adb commands.
Sent from my Nexus 7 using Tapatalk
brndnddge said:
Is the backlight on and just the screen black? If so I would try adb commands.
Sent from my Nexus 7 using Tapatalk
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The screen is completely off, doesn´t respond to any combination of buttons, whether to turn on, access fastboot... I've tried adb, but the devices isn't listed in adb devices
I still have a nandroid backup, but I'm not even sure how to use it, since the Nexus doesn't respond connected through usb
Try plugging the N7 into its OEM charger for a little while, then discoonect - hold Volume Down button & press Power button for at least 15 to 30 seconds, a minute or so if necessary to see if it will boot back into bootloader and/or recovery.
It had unlocked bootloader, rooted and which recovery did you have - CWM or TWRP ?
Do you have a spare / different PC or borrow one - plug it in with the oem cable, does it beep or install drivers - see the N7 ??
Letitride said:
Try plugging the N7 into its OEM charger for a little while, then discoonect - hold Volume Down button & press Power button for at least 15 to 30 seconds, a minute or so if necessary to see if it will boot back into bootloader and/or recovery.
It had unlocked bootloader, rooted and which recovery did you have - CWM or TWRP ?
Do you have a spare / different PC or borrow one - plug it in with the oem cable, does it beep or install drivers - see the N7 ??
Click to expand...
Click to collapse
Just tried that, still doen't respond it had unlocked bootloader, rooted and with CWM as recovery.
I'm gonna try with a different PC, and I'll let you know.
Thanks
Carvalheira24 said:
Just tried that, still doen't respond it had unlocked bootloader, rooted and with CWM as recovery.
I'm gonna try with a different PC, and I'll let you know.
Thanks
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Click to collapse
I'm in the EXACT same boat. No screen and it won't get recognized by the PC anymore. I think it's bricked.
I have an RMA number but I don't know if I should send it in because they might come back say it was "modified" (unlocked bootloader). Hopefully, they can't tell and will just replace it. I don't care about the data. I backed it up before this all happened because I was going to go bac to 4.3 (Kit Kat broke flash video streaming so I was going back to 4.3).
Well, they apparently replaced the motherboard and it's in a "SHIP" status, but it's been that way since Thanksgiving week. Haven't received an email from them stating it's shipped, so I have no way of tracking it.
When I contacted support about it, that's when they told me the motherboard was replaced and they shipped it out, but they didn't give me a shipping date. I emailed them back about getting a tracking number, etc. Have yet to hear back from them. They have a slow turn around on email/support questions (48+ hours it seems).
Just hope I get it back soon.
iBolski said:
Well, they apparently replaced the motherboard and it's in a "SHIP" status, but it's been that way since Thanksgiving week. Haven't received an email from them stating it's shipped, so I have no way of tracking it.
When I contacted support about it, that's when they told me the motherboard was replaced and they shipped it out, but they didn't give me a shipping date. I emailed them back about getting a tracking number, etc. Have yet to hear back from them. They have a slow turn around on email/support questions (48+ hours it seems).
Just hope I get it back soon.
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Click to collapse
Looks like I also have to send it, also hope they don't care about the bootloader being modified or not... Good luck with yours too
Cheers
Carvalheira24 said:
Looks like I also have to send it, also hope they don't care about the bootloader being modified or not... Good luck with yours too
Cheers
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Click to collapse
Just got the email from them that it was shipped and it has already arrived at my place of employment as of today. Now just waiting for the mail room to deliver it. Hurry up!!!
UPDATE: Finally. At about 11:30 am EST the mail room delivered my repaired Nexus 7. Now I just have to get it updated and restore my backup.
iBolski said:
Just got the email from them that it was shipped and it has already arrived at my place of employment as of today. Now just waiting for the mail room to deliver it. Hurry up!!!
UPDATE: Finally. At about 11:30 am EST the mail room delivered my repaired Nexus 7. Now I just have to get it updated and restore my backup.
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This is excellent to read!! Just RMA'd mine and was worried they wouldn't fix because of mods. ASUS status shows "repair" so I am hopeful for a working N7 in a couple weeks. Thanks.
D3KT said:
This is excellent to read!! Just RMA'd mine and was worried they wouldn't fix because of mods. ASUS status shows "repair" so I am hopeful for a working N7 in a couple weeks. Thanks.
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Click to collapse
Looks like you'll be good to go then. With mine, you couldn't even get the Nexus logo to show up. Nothing ever came on the screen. In fact, I never saw the screen flash like it does when you hold power+vol up+vol down to reset it, so I think with mine, they couldn't tell I unlocked the BL.
In any case, the new machine is running fine with the new motherboard, but I can't restore my backup from my previous tablet. I did the backup with the N7 toolkit, but the /data backup won't restore. Logcat shows something about a key not being found or not being matched so it just aborts.
I'm wondering if when I did the backup on my previous machine, if it generated a key based off of something on my previous N7 motherboard, like the serial number? So, when it tries to restore the backup, it generates the key based off of the NEW motherboard which won't match with the key in the .tar backup? Is there a way to tell it to SKIP checking the key?
I just don't know. Anyways, glad to see yours is getting repaired. Hopefully, mine lasts a good long time before it dies out. My warranty expires next month in January as that will be a year from when I purchased it.
Love my tablet.
Hey XDA, Really need some help here, i'll bullet point my problem for ease of reading:
- 1st Nexus 4 bought from google had wi-fi issues so got replacement
- 2nd replacement nexus 4 was good for about 2 weeks
- randomly screen touches weren't recognized by phone so reboot fixed that
- got worse and more frequent
- now my phone does not recognize screen touches at all
- phone is completely unusable, power volume buttons work though.
- need to ask XDA before another replacement ///
WHAT I'VE TRIED:
- i was on stock, so i tried to reflash stock to get rid of gravity stock and stock kernel
- rebooting phone 3950280359283 times.
- cleared caches.
- asked google play support, they're clueless.
- problem was here before i was unrooted, on complete stock 4.4.2
- also wondering whether its a software or hardware problem. i assume hardware however.
- i still have warranty
ANY IDEAS?!? thanks.
Does a touch recovery recognize touches? If so, it could be a problem of your rom/kernel. Otherwise I think it's a hardware problem.
Creepyficate said:
Does a touch recovery recognize touches? If so, it could be a problem of your rom/kernel. Otherwise I think it's a hardware problem.
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My screen works now. However it will still come back every now and then and is fixed by a reboot. When i made this thread it did not work for a whole day, so my device will probably breakdown again. When I use TWRP it does not recognize touches. A good decider. So i guess it is hardware?
I think so, but wait for another reply confirming that.
I'd say it's a hardware issue. Definitely get it replaced again.
Kaleptik said:
I'd say it's a hardware issue. Definitely get it replaced again.
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Lmao. You're definitely right. It's really annoying they sent me another device with a WORSE problem. Gonna ask google for some sort of compensation. I don't really have time to fiddle with devices re-rooting them transferring all my data again and so on. Too much work.