Database Users

HD2 Screen Unresponsive

My phone became unresponsive yesterday. I was able to flash the stock ROM and HSPL back to 2.8000 before I sent it back.
I talked to the tech for a bit and he said that this is a common problem they have encountered. Maybe I'll have a replacement by the end of this week.
I flashed 8 different ROMs with no success.

How old was the phone before it went out? Screen separation/button issues or did the screen just stop? Drop it or some other physical damage?

Had the same problem, Updated to new rom 3.xx whatever and the phone went dead.

Workaround found
I found a work around, I have only tried this in android. Press the power button to turn the screen on, Then when it comes on it will not be responsive.
However if you turn the screen off then back on and try and unlock it it will respond and also i have noticed if the phone wakes it self up it will be responsive again.

jnc8651 said:
I found a work around, I have only tried this in android. Press the power button to turn the screen on, Then when it comes on it will not be responsive.
However if you turn the screen off then back on and try and unlock it it will respond and also i have noticed if the phone wakes it self up it will be responsive again.
Click to expand...
Click to collapse
This is what I do too, but it's starting to get annoying

chrisizzzo said:
This is what I do too, but it's starting to get annoying
Click to expand...
Click to collapse
+1. I too got annoyed to be using such a crappy workaround.. So called up HTC and sent the phone for warranty repair yesterday. Lets see how it goes.. I bought the phone off craigslist and HTC confirmed that its manufacture date was June'10.
I also put a note with steps to recreate this error. After some reflashing ROM/ Radio, my touchscreen started working again, but when I pressed Power button first time, the screen froze.. So I put that down in the steps.

Got my new phone... Quickly went back to hspl3 and back to android. the problem with my old phone was a loose windows button.
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Sent via the XDA Tapatalk App

I bought the phone when it first came out. End of March.
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I just called Tmobile Tech support and they said they'll be sending me a replacement HD2.

gattaca714 said:
Got my new phone... Quickly went back to hspl3 and back to android. the problem with my old phone was a loose windows button.
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Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
What exactly did you tell them when sending it in? Did you just tell unresponsive touch screen or what? My phone's touchscreen was not responding at all, but for some reason it started working again using the power button trick.
This is what happened to me:
I sent my phone to HTC and those idiots just flashed a fresh OS and sent it back as-is. I had sent a paper with steps to recreate the error, but the jokers are dumb enough to not even read it.
Called back HTC and they are sending a prepaid label to send it back! Wtf.. company run by idiots..

I have the same problem here. The trick doesn't work for me

I have same problem ... it's completely unresponsive now.
I'm sending it back to HTC
BTW, this could be the reason why my touch screen died
ashasaur said:
SECTION 7-WARRANTY RETURNS
As much as I would like to say that it doesn't happen, the HD2 does indeed sometimes completely fail because of user error, or just plain hardware faults and must be returned to either T-Mobile or HTC. The warranty process can be a scary one, especially if you HardSPL'd your phone or installed a custom ROM. But fear not! You can get your device back to stock rather easily! In this section I am going to cover the more common HD2 failures and their solutions, as well as how to revert back to your stock carrier ROM and SPL for warranty purposes. Now, this guide assumes that you bought your HD2 from a T-Mobile store and that you are a T-Mobile USA customer. If you purchased your HD2 through an online reseller, or are not with T-Mobile USA, the only option you have is to send your device to HTC directly and have them repair it. See the bottom of this section for more info.
Q1-MY TOUCHSCREEN DOESN'T WORK ANYMORE! WHAT HAPPENED? DID SOMEONE SET ME UP THE BOMB?
A-Where you running Android? For some reason, there seems to be a connection between touchscreen failure and running Android on the HD2. No one currently knows why it happens more often under Android, but it does happen. Please run Android at your own risk. If your screen fails under WinMo, it's more than likely just a strange hardware quirk, and not because of what you are running.
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Click to expand...
Click to collapse

need help identifying the problem with my nexus

basically the screen wont wake up after putting the phone to sleep. i can feel the vibrations on the phone (so touchscreen is still registering touch, just not displaying anything)
i had dropped it in the snow about a month ago, although none of the water stickers have been tripped, it started doing this as soon as i took it out of the container of rice the next day.
any help would be appreciated, i cant really understand why the screen would work until i put it to sleep.
i'm so tired of my HD2 running CM7, phone is just too big. ha.

No ideas? I've tried to flash a different ROM thinking it might have been a software issue, but that did nothing. The screen will only work on the first boot.regardless of the ROM
Sent from my HTC HD2 using XDA App

Try a different sd card or even remove the existing sd card and see what happen.

baseballfanz said:
Try a different sd card or even remove the existing sd card and see what happen.
Click to expand...
Click to collapse
just tried booting w/o the sd card, with a spare sd card, and a blank brand new one. no change between any of them
thanks for the suggestion though! i'm still trying everything i can think of to try and get this figured out.
edit - also once the screen goes to sleep, its not just a simple reboot to get the screen to work again. i need to pull the battery and let it sit for at least 15-20 seconds. otherwise it will still just be a black screen.

Send it in to HTC for repair.
Sent from my Nexus One using XDA App

Assuming you have CM 7 on your Nexus One; have you tried the trackball wake option? Also, you could try plugging in your phone to charge and see if the screen wakes up. (just process of elimination)

CrispiVizz said:
Assuming you have CM 7 on your Nexus One; have you tried the trackball wake option?
Click to expand...
Click to collapse
awesome idea, i just tried it but unfortunately its the same issue.
the hardware sleep button clearly works, and the screen is working too. this issue seriously makes no sense to me. i'm about to get fed up and mail it in to HTC.

so i had sent my phone to HTC to be repaired. they quoted me anywhere from 60-200 bucks. they recieved the phone today, and shipped it back out within 2 hours.
they did not contact me asking for my payment information or if i approve the repairs.
is it possible that they mailed it back to me because i was rooted?

Or possible that they pressed the power button and the screen came on

Keep us updated. It seems strange that they've turned it around so quickly!

wow i cannot believe this
they sent me a brand new phone, no charge. i was out of the 1yr warranty too.
i was seriously prepared to spend 200 bucks, but they did it for free. SO HAPPY
awesome customer service HTC, this is why i have only owned HTC's for the last 3 years.

so just to clarify how awesome HTC is:
my phone was rooted with CM7
out of warranty
dropped in snow
and they replaced it for free.

[Q] Nexus 4 Spots On Screen

I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric

Hi
eric0668 said:
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Click to expand...
Click to collapse
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil

So this was present before the factory reset 3 days ago? If not then do it again
Sent from my Nexus 4 using Tapatalk 2

PhilipL said:
Hi
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
Click to expand...
Click to collapse
Thanks to everyone, as you were responding, my friend Macky (maybe you know him LOL) suspected it had to be software/app because it showed up on the screen shot. So he said it wasnt hardware
I reset again and no problem
Thanks
lets say it wasn't the app, what could have caused it. (btw I dont root so dont know all the basics you prolly do) Just simple things like the computer that get messed up??

What to do when taking phone in for swap?

My S4 got REALLY hot today, and I turned it off for a wihle.
When I turned it back on, the screen is messed up. It comes on a shade of green with lots of lines. It makes it all but impossible to read anything on the screen.
Looks like I have to return it to get a swap.
Whats the best way to remove the root and anything that shows the phone was rooted... and return it to all stock...??

Since it's a hardware problem, I'd doubt they'd care whether it's rooted or not. Return it and you should be fine
Sent from my Samsung Galaxy S4 (SGH-i337) via Tapatalk 4

If you get an exchange, it would be a good idea for you to do some research and reading before you root the next phone so you will have the information you need in case something else happens to the next one. Good luck.

I hate that I may get an MF3, as Im on AMDL now.
Im not sure where you are going with your post, its not a rooting problem, Ive had it rooted from day one.
The ATT service center has one in stock, they said they have to refresh the software before giving me a replacement....... If I can get to triangle away Im going to try to reset the counter, and try to wipe and try to get the software back to factory.
I think I can get to download mode so I can get to odin...........

I let the phone sit (battery out) for a while and the screen came back to life. I thought everything was fine until I noticed when I plugged it into power it showed charging and beeped, then stopped charging, and then returned to charging again.
I plugged it into a computer and got a warning about a power surge on the usb port and the phone isnt recognized by the computer.
If its not back to normal in the AM, Im going to take it to the service center (after I remove my apps and hopefully restore root)

Check the port on your phone for a bent pin.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Nothing bent. Used an otoscope to get a good view~

Try a different charge cable?
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Got the warranty exchange and yes, it is MF3
Had to send it back rooted with TWRP installed.
If they just hook it to a computer, then they will not be able to talk to the phone, lets hope thats all they do.
If they boot to the recovery screen they will see TWRP.
Im hoping they are just looking at them, seeing no visible damage and shipping them to Samsung for refurbishment..........

[Q] Nexus 4 Power Input not working (Can I still get warranty?)

Hello I have had my Nexus 4 for just under a year and my power/data input has stopped working. The phone won't charge and I can't get it to charge. The phone is currently at really low battery and when I try to turn it on it just turns back off. I was wondering if I could still get my warranty though the phone is unlocked and rooted. I heard that sometimes if it's not a software issue you could still get warranty on rooted devices has anyone had experiences or know how to fix the phone? Thanks.

Use one of the toolkits to put it back to factory and relock it.
Sent from my Nexus 4 using Tapatalk

the micro usb input is not working... -_-