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I got my blackstone yesterday. Excitedly opened it up, fiddled with it a while, and flashed a new rom. It was a while before i realised that the phone woudlnt vibrate. Im pretty sure its a hardware fault, but just wanted to check here to make sure I havent missed something.
The phone wont vibrate, even when being called / txted with vibrate mode on. I also understand the hardware buttons are sposed to have some kind of haptic feedback or minivibrate, but this doesent work either.
I searched through all the settings, and couldnt find any magical turn on vibrate feature buttton. Vibrate notification is definately turned on, and so is the vibrate profile. I inittialy installed Panoshas Black Pearl rom. I tried a hard reset, and then also flashed the Dutty rom, and finally the original rom to see if it that worked.
Can anyone point out an obvious mistake ive made? Or am I gonna have to send my lovely blackstone back?
Thnx in advance.
Hmmm...you've already tried flashing a new rom and if you still have the same problem, send it in. It's still spanking new, shouldn't be a problem getting it rectified....or better yet ....replaced!
Was it vibrating when you recieve it, on it's original ROM ?
sectorlord said:
Was it vibrating when you recieve it, on it's original ROM ?
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Click to collapse
I only noticed that it wasnt after I flashed the rom, so altho im fairly certain i dont remember it ever vibrating, i cant be absolutely certain.
[email protected] said:
Hmmm...you've already tried flashing a new rom and if you still have the same problem, send it in. It's still spanking new, shouldn't be a problem getting it rectified....or better yet ....replaced!
Click to expand...
Click to collapse
thnx for your response, i think ill probably do that.
its pretty annoying to have to send it back already lol, but its worth it to have a working vibrate.
A Second Opinion
Yep, I got my Blackstone a week ago today and it vibrated just fine out the box. I have not flashed any new ROMs, but I have installed plenty of programs including .net 3.5 and mobilmagic button stuff and hd tweak, installed and uninstalled advanced config and a few keyboards, the list goes on. Long story short, my vibrate doesn't work either! I think this is due to my tampering with it though, I really do. Also, I saw another post where someone had the same problem, he ended up getting his to work after playing with .net 3.5, hard resetting more than once and soft resetting too. So try that, let me know what you find out! I plan to hard reset and flash new ROMs soon, so I figured maybe these problems would go away then. Oh and, anybody else have a problem where their end key doesn't end the call, ? This is such a tinkerer's toy, lol!
Probably a good warning about flashing ROMs! Did you backup your original ROM? I think you will need to restore your original ROM before you send it back for "repair". (Otherwise it is likely you will be charged for any work/replacement - justifiably!)
Before you despair, what ROM did you flash it with? Have you contacted the developer about it? It may be a setting in a tweak you don't know you've installed. Have you tried playing Tweeter (the vibration feedback when the ball collides with a wall will indicate a working/non-working vibrator).
Rather than just offer bad news to you and tell you it's your own fault, here is a helpful tut on How to backup ROM, albeit a little late maybe. It may not be all doom and gloom - some kind soul may be able to offer you their backup ROM (particular to your mobile provider) which you can use to restore it to factory default before testing for the vibrate and/or sending it back for a fix. Who is your provider and what original ROM do you need?
blacksage said:
Yep, I got my Blackstone a week ago today and it vibrated just fine out the box. I have not flashed any new ROMs, but I have installed plenty of programs including .net 3.5 and mobilmagic button stuff and hd tweak, installed and uninstalled advanced config and a few keyboards, the list goes on. Long story short, my vibrate doesn't work either! I think this is due to my tampering with it though, I really do. Also, I saw another post where someone had the same problem, he ended up getting his to work after playing with .net 3.5, hard resetting more than once and soft resetting too. So try that, let me know what you find out! I plan to hard reset and flash new ROMs soon, so I figured maybe these problems would go away then. Oh and, anybody else have a problem where their end key doesn't end the call, ? This is such a tinkerer's toy, lol!
Click to expand...
Click to collapse
thanks for the tip. i fiddled with .net framework 3.5 and more hard resets, and altho i have installed hdtweak and advconfig a couple times, ive done multiple clean flashes without them and it still dont work. in fact - as i said above, im 90% sure it never did work, so im convinced its a hardware fault.
i hope yours wroks after a rom flash, but i think mine is gonna have to go back...
Nerdino said:
Probably a good warning about flashing ROMs! Did you backup your original ROM? I think you will need to restore your original ROM before you send it back for "repair". (Otherwise it is likely you will be charged for any work/replacement - justifiably!)
Before you despair, what ROM did you flash it with? Have you contacted the developer about it? It may be a setting in a tweak you don't know you've installed. Have you tried playing Tweeter (the vibration feedback when the ball collides with a wall will indicate a working/non-working vibrator).
Rather than just offer bad news to you and tell you it's your own fault, here is a helpful tut on How to backup ROM, albeit a little late maybe. It may not be all doom and gloom - some kind soul may be able to offer you their backup ROM (particular to your mobile provider) which you can use to restore it to factory default before testing for the vibrate and/or sending it back for a fix. Who is your provider and what original ROM do you need?
Click to expand...
Click to collapse
yeah - i definately played tweeter even before flashing any roms, and there was no vibrate - so i guess that proves it really is the hardware.
i bought my phone from mobilephonesdirect, but have my rom backed up, so should be ok.
ta for the offer tho.
Mine was the opposite, it wouldn't stop vibrating, even when switched off.
You had to take the battery out to get it to stop.
mikemod said:
Mine was the opposite, it wouldn't stop vibrating, even when switched off.
You had to take the battery out to get it to stop.
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Click to collapse
lol - i will trade?
You could try and use TouchResponse. That program gives a vibration response with every touch on the screen. If not, indeed send it in.
Regards,
shthpnz said:
You could try and use TouchResponse. That program gives a vibration response with every touch on the screen. If not, indeed send it in.
Regards,
Click to expand...
Click to collapse
thnx for the response.
sadly ive tried that as well and no dice...
im pretty sure I have the same problem
hey, I have the same problem and hard resetting and all that didn't help. Where did you buy yours, think they came from the same place? Are you sending back to HTC, how quickly did they say they could fix it and send it back?
Thanks
blacksage said:
hey, I have the same problem and hard resetting and all that didn't help. Where did you buy yours, think they came from the same place? Are you sending back to HTC, how quickly did they say they could fix it and send it back?
Thanks
Click to expand...
Click to collapse
got mine from
mobilephonesdirect.co.uk
havent been able to get throught them on the phone yet.
ill keep you updated if you want.
I appreciate that
yes I would love for you to keep me updated, I purchased mine through ebay from addictedtophones.com, which is out of California. They seemed like nice people but they sure aren't wanting to help my broken vibrate after only 8 days! That is just sad my friend. I have also contacted UK and US support and HTC global repair service. They have indicated that they are looking in to it. Apparently the US section may not have the resources to work on the device. I requested that they replace the phone, if they couldn't work on it ASAP, the person seemed to agree and put the request forward. I hope that helps your situation. I spent too much for a broken stone!
Levi
updated
I received my new replacement Touch HD in the mail a little bit ago, it vibrates. It must have been a hardware issue best I can tell. I just about had to send it off to HTC, but I finally got the retailer to replace it. It actually took a lot of crap just to get HTC USA GLOBAL repair center to want to accept the idea but, I called UK HTC and they called HQ in Taiwan or somewhere and got something done. So if you need some help, Ive got a few contacts that can help, anyone can just let me know. I hope this doesn't become a widespread infection.
blacksage
I'd say it's probably a hardware issue. My first HD also didn't vibrate, and had to exchange for a new one. Probably some issues with one of the batches.
mikemod said:
Mine was the opposite, it wouldn't stop vibrating, even when switched off.
You had to take the battery out to get it to stop.
Click to expand...
Click to collapse
Had the same problem...now we're at least two with this prob. Still waiting for the replacement...
Ok, randomly, this morning my Touch HD will not respond to any touch input. It will respond to the three hard buttons, but not the soft buttons or anything from the screen. I've reset it several times, but it hasn't helped. Any suggestions?
Anybody? Is it RMA time?
scythe000 said:
I've reset it several times, but it hasn't helped. Any suggestions?
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Click to collapse
Did U do a hard reset?
I did, finally. It didn't seem to help. I was hoping to avoid it, but nothing else worked. There's another thread or two with people reporting the same issues. They're also saying a hard reset didn't work. About 10-15 people with the same problem in the same day?
Did HTC push out a bad update?
scythe000 said:
I did, finally. It didn't seem to help. I was hoping to avoid it, but nothing else worked. There's another thread or two with people reporting the same issues. They're also saying a hard reset didn't work. About 10-15 people with the same problem in the same day?
Did HTC push out a bad update?
Click to expand...
Click to collapse
I doubt it. Is your screen still on or is it black? Problem with HD is that HTC haven't made it very well and with time the connections between board and screen fail or become loose which may be whats causing your problem. If hard reset, soft reset doesn't work, you have 3 options:
1. Turn off device or remove battery. Leave overnight and try to reboot in morning. If screen still not responsive go to options 2 & 3
2. Try flashing new rom
3. Return under warranty
Thanks for the response. It's got Dutty's 3.7 on it, so I'll try flashing it to stock and see what happens.
scythe000 said:
Thanks for the response. It's got Dutty's 3.7 on it, so I'll try flashing it to stock and see what happens.
Click to expand...
Click to collapse
You didn't happen to knock it off your dresser or anything in your sleep did you? Like Spartan said, internally the wires/connectors for the screen are very small and in my opinion poorly made. I have seen and dealt with this issue numerous times.
I'm not getting a good feeling about this... if it just stopped working overnight with no changes I'm guessing that flashing another ROM won't help. BUT, here's hoping to prove me wrong! *fingers crossed*
lol, no ddidn't get knocked off the dresser. I'm going to try to flash it today.
scythe000 said:
lol, no ddidn't get knocked off the dresser. I'm going to try to flash it today.
Click to expand...
Click to collapse
Let us know...
Well, I wound up doing another hard reset, then flashed a stock rom, no luck. I flashed SPL 1.13.000 so I can send it in for service.
scythe000 said:
Well, I wound up doing another hard reset, then flashed a stock rom, no luck. I flashed SPL 1.13.000 so I can send it in for service.
Click to expand...
Click to collapse
hmm.. seems to be a common problem. I had mine screen blank and I sent to RMA. After RMA, the Wifi and Bluetooth does not work... please make sure you check...
Mine is currently in RMA again due to the latter issue.
to think we are paying for a crap piece of hardware?? Never had that with the Samsung...
Thanks, I'll be sure to check!
Hello all and thanks in advance for the help.
I just got a refurb Hero from Sprint a couple weeks ago. I Rooted with Z4Root and started trying out Roms. I had just went from CM 6.2 to 6.1. Had everything working fine until my screen would stop coming out of hibernate mode. I would have to reset the phone to get the screen back on. It has gradually gotten worse (over the course of one day). Now when I reset the phone I might get the screen to turn on 1 out of 40 times, but the screen is now all messed up even when it does turn on now. I cant figure anything out other than to answer a call because I know where the slider is supposed to be on the screen for answering calls, so if someone calls I cant see anything I just swipe the screen and it answers fine.
Any ideas what might be causing this issue? Would it be a harware issue?
Thanks again
Yea I would try a different download you might have gotton a bad one. Also you should try a different rom after a full wipe. If that didn't work then I would say its a hardware issue.
Something.About.Me.U.Don’t
Like.Its.Cool.I.Understand.
.AWAH.
Thanks for the reply. I did nandroid back to every previous backup I had. Now I cant get the screen to turn on at all so, Im guessing its hardware. taking it to Sprint Today, we'll see what they say.
Thanks again
Yup, They replaced the screen and I'm back in business!
Swwet, glad to hear it man now enjoy more xda
Something.About.Me.U.Dont.Like
Its.Cool.I.Understand.
.AWAH.
I was just wondering if there was something to do with installing different roms that could have cause the screen to go out? I am thinking not, but I am new to the whole rooting and rom-ing thing. Is it possible that something I did caused the screen to go out?
Na I doubt it. Hardware usually is the manufacturers fault or user error. Unless you droped it, banged it up real bad or flashed a gsm radio your good. And a screen issue such as yours is most def not a rom issue.The rom dev's on here are solid. And XDA is a well known and respected site. If you need any help with anything just let me know.
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Its.Cool.I.Understand.
.AWAH.
cool thanks for the response. I was just worried that maybe I messed it up somehow. Glad that was likely not the case
I picked up my Glacier used a couple of months ago. Everything seemed fine when I bought it, fine when I took it home, fine when I had CM6 on it.
I put CM7 on it recently and started using it as a daily driver. Now I have a problem - sometimes the backlight won't come back on when I go to unlock the phone! I can tell that the LCD is working by holding it up to a light source, but the backlight isn't doing anything at all.
The first time this happened, I thought, OK, probably CM7 nightly craziness. I yank the battery, turn it on, and... still nothing! The white mytouch logo screen comes on with zero backlight. Bad news, it seems like - I try rebooting again, this time to CWM recovery - still not working. Then, while I'm staring at it the recovery screen under a flashlight... *boom* it lights up. I didn't even do anything!
Since that time I've seen the problem recur several more times. Every time it eventually comes back to life, seemingly randomly, and I have no idea what the reason is.
So, questions:
1) Is it even possible that this could be a software problem at its core? The fact that the backlight was still off even on the boot logo and in CWMR makes it seem unlikely to me, but it's worth asking.
2) If it's *not* a software problem, since I bought this thing used, is there any chance that HTC or T-Mobile would honor the warranty if I flash it back to stock? I've never tried a warranty repair with HTC and I don't know what their policy on used gear is.
3) If it's a hardware problem and HTC won't fix it, is this repair something I can potentially do myself? I like to tinker with stuff and I'm not afraid to take things apart; I wonder if it could be something as simple as a loose cable, but I also wonder if it's the backlight itself.
4) Where can I source replacement components for this device? I tried to find a replacement backlight online, but I didn't have any luck.
Thanks!
I say, call up tmobile and ask for warranty replacement. Don't mention it was bought used and they probably wont ask. If they do ask, you could say you bought it outright online, not from their store or website. Amazon and places do sell them new, so they really can't know.
If they will not replace it, then you may need to tear into it.
Bump! Any other ideas?
Sent from my HTC Glacier using XDA App
Any luck?
I have the same issue. Were you able to fix it?
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Hi
eric0668 said:
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Click to expand...
Click to collapse
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
So this was present before the factory reset 3 days ago? If not then do it again
Sent from my Nexus 4 using Tapatalk 2
PhilipL said:
Hi
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
Click to expand...
Click to collapse
Thanks to everyone, as you were responding, my friend Macky (maybe you know him LOL) suspected it had to be software/app because it showed up on the screen shot. So he said it wasnt hardware
I reset again and no problem
Thanks
lets say it wasn't the app, what could have caused it. (btw I dont root so dont know all the basics you prolly do) Just simple things like the computer that get messed up??