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Hello everyone.
I've been searching the forums and have yet to find a solution (at least one that I can perform).
Any way, I have a Softbank X01HT which is a re-branded HTC Hermes.
I purchased the phone in September 2007 from a shop in Hong Kong. I live in the UK and have been using my phone happily for the past 5 months. My phone was blacklisted bout 2 days ago and despite having kept the original box and receipt from the store as a proof of purchase, it seems there is nothing my network (T-Mobile) is able or willing to do.
Is there anything I can do to legally lift this Blacklist of my phone? If not does anyone know how to change the IMEI.
At the moment, I feel very upset about all this because I have bought this phone legitimately and have been using it for 5 months, and NOW... someone can just blacklist my phone?
I have read that there is a solution by using 'Wizard Service Tool' but I need to do something like change it's SPL to 1.1.1. Does anyone know where to obtain the SPL 1.1.1 and how to install it?
Thank you for much in advance and please please please spare me from comments like 'ITS ILLEGAL'. I realize that by UK law it is a crime punishable by 5 years imprisonment. However I have a genuine phone that was purchased legally and I have everything to go with it! If changing the IMEI of a phone that I own to an IMEI of another phone I own is illegal.. well.. thats just stupid.
dont know of any way to change the imei but
you could try to contact the police and ask their advice
being that it's usualy them who have the stolen phone's
imei's reported to and who have them blocked
i would likely have some advice
screen rotation icon for imate jasjar
after having my imate jasjar upgraded to wm-6, i lost 2 things, my video calling and the screen rotation icon. does anyone here in the xda family have a link that will restore my screen rotation icon back
Isnt that a bit off-topic harrio?
Thanks for the advice Rudegar but I have already contacted the police. They can find no record of a stolen phone with that IMEI and they even reffered me to the Mobile Crime Unit, who dont have any idea about the number being blacklisted. They recomended I talk to my network who said they cannot/will not do anything.
it would make sense to be that there would be some higher place to take it
to make sure that no phone company blacklisted phones of people who simunlocked and
left the company for the compatitions
maybe thats a thing to look into
first step would prob be to try another network sim to make sure that it's a general blacklist
Yeh I have tried. It seems to be blacklisted on most netwokrs but works on Orange.. strange? The funny thing is I bought the phone without a contract already unlocked in Hong Kong so there would be no reason for the network to even blacklist it.
In Australia, we have a "Telecommunications Ombudsman" who we can escalate matters to after exhausting options with our phone company.
Is there something like that for you?
It does sound unfair - good luck with it.
Oggy.
Contact the Citizens Advice Beaurau. There must be something you can do.
If all else fails get the police/mobile unit to give you some kind of written confirmation on headed letter paper that there is no ban on your number.
Send t-mobile a friendly worded but grievence stating email about there having banned your phone for an undescernable reason. State in it the dates and times of your previous calls.
Then get your hands on a legal 'Cease and Desist' letter template from somewhere and send something like this:
WITHOUT PREJUDICE: IMMEDIATELY CEASE AND DESCIST.
Dear Sir,
I am contacting your company (Herafter refered to as 'You') on behalf of *your name* (Hereafter refered to as 'The Client') to inform you that Your blacklisting of The Client's phone is unlawful. This letter calls for you to immediately cease and descist from all such unlawful actions.
Blah blah blah
You'll find templates and guidance for drawing them up on the net. Works much better if you can find the name of some applicable law to drop in.
Make sure you don't specifically state that legal proceedings will definately follow. State that if they fail to comply then legal actions 'may' follow and that their case will be refered to the business ohmbudsman, trading standards, and your local MP.
I should state right off the bat that I'm not a lawyer - I'm a medic. But I have found that cease and desist letters are sufficient to make most organisations instantly start behaving themselves.
Don't forget the 'Without Prejudice' statement - I believe it means something along the lines of you do not wish anything said in the email to harm your rights to compensation etc....It's a very lawyerly phrase anyway so it's always good to chuck in the mix.
You should be able to find guidelines/templates for cease and descist letters on the net
Good Luck!
Citizens Advice Beaurau? Never heard of them. Are they a British organization?
Just to clarify, here is what I've done.
Contacted my provider T-Mobile. Provided them with Receipt of purchase and a box. They did nothing.
Contacted the police. They have no record of a phone being stolen with my IMEI number. They recomended contacting my provider T-Mobile.
Contacted the mobile crime unit in the UK. They said that that I would have to take it to my provider also as only the mobile phone companies in the UK can unblacklist.
Anything else I can do?
Does T-Mobile UK have shops like in Germany (called "T-Point")?
The people there were always friendly to me and helpful.
Randvegeta,
I would walk down your nearest high street, find a T-Mobile shop, walk in with all your evidence and don't leave until they have sorted it. It is essential that you are polite but firm.
One thing that puzzles me; you live in the UK but have never heard of the Citizens Advice Bureau (CAB)? Strange.
WB
wacky.banana said:
Randvegeta,
I would walk down your nearest high street, find a T-Mobile shop, walk in with all your evidence and don't leave until they have sorted it. It is essential that you are polite but firm.
One thing that puzzles me; you live in the UK but have never heard of the Citizens Advice Bureau (CAB)? Strange.
WB
Click to expand...
Click to collapse
I have a hypothesis... it is only a hypothesis so please don't take offense. It can be tested, but maybe not easily. Here it is. You have been scammed, your hermes is not genuine it is a device that failed QC and was discarded by HTC. Your vendor in HK is dishonest. Contact HTC somehow and ask them about the IMEI, explain your situation and find out if they know anything. They should have a record of every phone they manufactured and may be able to tell you whether yours was sent to a retailer or to the garbage bin.
If I'm right at least you'll know for sure what's wrong.
If I'm wrong... well you know that too and maybe you can advance the ball a bit.
Good luck
Ive already been to a T-Mobile shop. Not helpful at all. I beleive Ive almost exhausted all legal options in the UK at least. I think there are only 3 more options.
1: Contact my supplier and ask for help/replacement.
2: Give up on my phone and let it be lost at my expense.
3: Hack/spoof the IMEI.
I think you'll find that T-Mobile don't have to help you as you purchased the phone from an indipendant supplier unless of course it was them who locked it, you are well within your rights to demand a copy of your account information under the Data Protection Act, this could include your account managent info which may identify whether they locked the IMEI or not. I guess the other option is to try and locate who exactly locked the IMEI, not even sure where to start unless you can find a very helpfuls service engineer at T-Mobile.
As said above, contact HTC, they may be able to help, but your first port of call should be the guy who sold you the device.
The shop I bought from.. im fairly sure is quite reputable. It has been arround for a while and is in in the Wan Chai Computer center. I will of course ask but I do not for a moment believe that they sold me a dodgy phone. And it certainly wasnt defective. It was in perfect condition and everything worked. Besides, there are hundreds of legit shops in HK selling the exact same phone. I just bought it from them cuz they had it in Black.
IMEI Barring.
The Flaw Is In The IMEI Blocking Procedure.
I Used To Work For Vodafone And All That Is Required To Bar A Handset, Is An E-Mail Containing The IMEI Only.
Unblocking A Phone However Is A Very Difficult Procedure. The IMEI Ban Database Is Shared Between All Countries Of The EU. Because Of This Most "Stolen" Phones Are Shipped To The Middle East And HK CH JP etc Who Dont Use This Database.
That Said And Done Tho They Should Know The Reason For The IMEI Ban And If Its Because Somebody Reported That IMEI As A Stolen One They Could Check Your Account And See That Your Account Has Been Using That IMEI for The Last 5 Months. And Therefore Couldnt Possibly Be The Stolen One As The IMEI Has Only Been In The Database A Short While.
Its TOO EASY To Make A Typo And Blacklist A Non Stolen Phone.
Prime Example. Your Phones Broke And Gone In For Repair, You Borrow Your Friends Expensive XDA For 2 Weeks While Your Phone Is Repaired, You Give Your Friend His XDA Back and Then Your Newly Repaired Phone Gets Stolen, You Report Your Phone As Stolen And When They Check The System Your Friends IMEI Is The Last One You Were Using On The Account, Employee Doesnt Check Propperly (Copies And Pastes Your Friends IMEI Into A Blacklist Email) And Your Friends XDA Gets Banned.
It Could Prove Quite A Pain To Resolve This Issue..... But...
Call Your Customer Support Desk For Your Mobile Network.
Ask For A TEAM LEADER/MANAGER ( They Can Do Anything For A Customer To Keep Them Happy, Their Privaledges Exceed Those Of Normal Staff And They Can Sort Problems Beyond The Means Of Your Average Callcentre Staff)
If A Problem Gets Escalated To A TEAM LEADER/MANAGER It MUST Be Dealt With. (Company Policy)
They Might Offer For A Team Leader To Call You Back As Their Usually Busy, Althought Your 100% Guaranteed To Get A Callback By A Team Leader As Long As They Werent Jus Fobbin You Off.
I Wish You The Best Of Luck Sorting Out This Mess.
Hey OllieD,
Sound very in depth. Ive already spent hours with T-Mobile with no luck.. but will Vodafone help me out? At least tell me who blacklisted me.
As for this database, is it only Europe wide? Or is is World wide? And if it is EU wide.. are you 100% sure?
Just to clarify to people reading, I am using a SOFTBANK, (Japanese Brand) purchased in Hong Kong, and have been using it since September.
If it is an EU database and not a world wide one, I will need to find out who blacklisted it and contact them.
Thanks very much!
Since you are using Softbank, so it should not be blacklist as it should not be used in EU before. please check carefully your IMEI on the phone label match your IMEI inside the ROM, I think the shop clone a English rom to your phone before selling to you (original Softbank should be Japanese rom) and this clone the IMEI also which IMEI reported as blacklisted. (they clone the rom because of sim locked and change English, what they called it is hard-modify not soft-modify)
I stayed HK and I had 2 phones with same situation (label IMEI were difference to the ROM) but still can be used in China and HK, 5 more phones buy from another shop without problem.
The shops you buy the phone with the phone came from the same dealer, so no luck to change, only some shops you can trust.
clean imei
Randvegeta said:
Hello everyone.
I've been searching the forums and have yet to find a solution (at least one that I can perform).
Any way, I have a Softbank X01HT which is a re-branded HTC Hermes.
I purchased the phone in September 2007 from a shop in Hong Kong. I live in the UK and have been using my phone happily for the past 5 months. My phone was blacklisted bout 2 days ago and despite having kept the original box and receipt from the store as a proof of purchase, it seems there is nothing my network (T-Mobile) is able or willing to do.
Is there anything I can do to legally lift this Blacklist of my phone? If not does anyone know how to change the IMEI.
At the moment, I feel very upset about all this because I have bought this phone legitimately and have been using it for 5 months, and NOW... someone can just blacklist my phone?
I have read that there is a solution by using 'Wizard Service Tool' but I need to do something like change it's SPL to 1.1.1. Does anyone know where to obtain the SPL 1.1.1 and how to install it?
Thank you for much in advance and please please please spare me from comments like 'ITS ILLEGAL'. I realize that by UK law it is a crime punishable by 5 years imprisonment. However I have a genuine phone that was purchased legally and I have everything to go with it! If changing the IMEI of a phone that I own to an IMEI of another phone I own is illegal.. well.. thats just stupid.
Click to expand...
Click to collapse
http://my.ebay.com/ws/eBayISAPI.dll...MyeBayAllSelling&ssPageName=STRK:ME:LNLK:MESX
I clean them.
hello all
to start off with this has nothing to do with flashing!
basically my phone got barred/blocked so i could not receive or make any phone calls.. this happened this morning
i had purchased my phone off somebody else on the side.. but i have proof of contact made between us and also have proof that i had used the device from my network provider and i also have the box proving that i never stole the handset.
i want to know who i can contact to record this as a fraudulent case but most importantly get my phone unbarred! I am from the UK so bare that in mind my international buddies
all help is much appreciated
thank you
Take it to the police with your documents and give them the name of the person you bought it from.
Sent from my GT-N7000 using XDA Premium HD app
stoney73 said:
Take it to the police with your documents and give them the name of the person you bought it from.
Sent from my GT-N7000 using XDA Premium HD app
Click to expand...
Click to collapse
the police said that it is a civil case and not a criminal case (i take it as they are just lazy!)
they told me to call the citizen advice bureau but when i called they didnt pick up
aadil7 said:
hello all
to start off with this has nothing to do with flashing!
basically my phone got barred/blocked so i could not receive or make any phone calls.. this happened this morning
i had purchased my phone off somebody else on the side.. but i have proof of contact made between us and also have proof that i had used the device from my network provider and i also have the box proving that i never stole the handset.
i want to know who i can contact to record this as a fraudulent case but most importantly get my phone unbarred! I am from the UK so bare that in mind my international buddies
all help is much appreciated
thank you
Click to expand...
Click to collapse
You state that you 'used the phone on your providers network', so it did work ?
When you buy something 2nd hand you have no warranty, that's the way it works.
Where is the fraudulent part ??
aadil7 said:
hello all
to start off with this has nothing to do with flashing!
basically my phone got barred/blocked so i could not receive or make any phone calls.. this happened this morning
i had purchased my phone off somebody else on the side.. but i have proof of contact made between us and also have proof that i had used the device from my network provider and i also have the box proving that i never stole the handset.
i want to know who i can contact to record this as a fraudulent case but most importantly get my phone unbarred! I am from the UK so bare that in mind my international buddies
all help is much appreciated
thank you
Click to expand...
Click to collapse
If you have been sold stolen goods then that is a crime.
That, my friend, is a criminal offence. Go back to the rozzers and report a crime.
Happened to me once also when i bought an iPhone 3GS of gumtree. Police or anyone else didn't give a damn at all. Tried citizen bureau, trading standards etc none of them honestly gave a f**k
So ended up using it as an iPod touch for a month, until one day i tried my luck and went to an apple store and explained the situation to them. They took the barred phone and gave me a working one.
and what has XDA got to do with your barred phone? change the IMEI if you can!
you can do that?
Sent from my GT-N7000 using Tapatalk 2
Barred/Blocked is because of the Network provider...contacting them would solve the problem i guess
Dont do IMEI change . Its a crime.
Act as a honest person and walk into the nearby Samsung Store/ Polics STation and explain the situation.
IMEI change can be done only by Samsung following their own security protocols.
I would suspect the device is stolen or in breach of contract. All European networks will block it and getting it unblocked is a massive chore.
If the person who originally got the phone on contract then didn't pay the bills or got the contract using falsified documents then the provider can lock the device as technically that would be theft by fraud.
Sent from my GT-N7000 using Tapatalk 2
Volcanodancer said:
I would suspect the device is stolen or in breach of contract. All European networks will block it and getting it unblocked is a massive chore.
If the person who originally got the phone on contract then didn't pay the bills or got the contract using falsified documents then the provider can lock the device as technically that would be theft by fraud.
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
I suspect this is the most likely explanation, even if the phone came in a original box, it may be have been stolen from a shop, or a delivery truck. Then the shop owner sends a list of the stolen IMEIs and they are blocked.
Or some other reason that IMEI was blocked. I went to a pawn shop to sell an old phone this weekend and they check the IMEI on a data base, and test that the phone can make calls before giving you the money. And your name and a copy of your ID is registered, in case someone has declared that phone as lost or stolen.
Thanks for the replys guys
And no i dont expect xda to help unbarr my phone i never wrote that so read before you post noncense..
I am going to call the citizens advice bureau in 5 mins anyway see what they actually say.. i am determined to get to the bottom of this and get my imei unblocked the right way and get that guy done for fraud..
I have spoken to o2 also where he originally got the phone from and they have got their fraud team working on it.. just as an update.. i want this thread to help all those people out there who dont know what to do when their phone gets barred..
Justice will be served one way or another!
Sent from my GT-I9000 using XDA
Well i just called tge citizens advice bureau and i honestly dont know why they even bother opening because nobody seems to want to pick up the phone!
Sent from my GT-I9000 using XDA
aadil7 said:
Well i just called tge citizens advice bureau and i honestly dont know why they even bother opening because nobody seems to want to pick up the phone!
Sent from my GT-I9000 using XDA
Click to expand...
Click to collapse
Thank the coalition government and it's cut backs for that one!
Sent from my GT-N7000 using Tapatalk 2
Do you have contact details for the person who sold the phone to you ?
If so then your best option may well be to get try getting your money back from them either volutarily or via Small Claims Court.
I've not done it myself but people I know have tried it say that small claims court action is pretty strightforward and simple as long as you have documentation to support your claims.
https://www.moneyclaim.gov.uk/web/mcol/welcome
If you don't have contact details, did you do the trade via a site like AV-Forums ? If so the admins there might be able to assist you in finding them.
Thanks for the response..
I got it off ebay but i dealt with him on the side so i sent him an email and i went to pick the phone up in person and i paid cash.. he seemed like a nice chap plus he had good feedback..
The thing with tgese claims is that they cost to put a claim through and thats something im trying to minimize as a student without a job! Plus time wise they seem to take forever!!!
Sent from my GT-I9000 using XDA
he purchased a phone from somebody who might have stolen it, thus it was requested to be blocked by the owner.
purchasing stolen goods is also a crime in many places. and where i live, the police can even track your identity via your sim card if you use it on a "hot" IMEI.
keep the phone as audio-video and/or game console.
Sent from my GT-P1010 using XDA
sir sent you a pm .. kindly respond
The phone was originally on which network ?? I mean the phone was originally bought from o2,3 or which network ??
And you are using it on.which network ?? Did you call your network provider and confirmed it to.be a blacklisted phone ??
Guys XDA senior member is a THIEF and he sold me a bad imei number cellphone(note 2) last week in NewYork for $500 and it seems he has been doing this business on online forums and craigslist for a number of years.I regret being a victim but do not want you guys to be part of his cheating business.He gave me he box which has different imei than the actual imei number of the phone.This guy is a professional thief who is well educated but for the very wrong cause.He might change his id but his name is Mike/Waqar Khan and do not deal with him.I want you guys to respond if you have similar experiences in New York/any other city.
MOD EDIT : Contact the Police, or XDA via the contact us link (only If he is selling on XDA).
Once I purchased a phone from local telco, imei number on box does not match phone. On the spot I asked the sales rep and swiftly they found the correct box with the correct imei number. The phone inside also have a different inei number. The telco branch manager doesn't seem pleased and I suspect he will start up a storm after working hours...
My point is it could be the seller mixed up the box. They do open it sometimes to check contents.
Thanks for the warning. I'll be wary of this seller.
Sent from my GT-N7100 using xda app-developers app
skynolimit11 said:
Guys XDA senior member is a THIEF and he sold me a bad imei number cellphone(note 2) last week in NewYork for $500 and it seems he has been doing this business on online forums and craigslist for a number of years.I regret being a victim but do not want you guys to be part of his cheating business.He gave me he box which has different imei than the actual imei number of the phone.This guy is a professional thief who is well educated but for the very wrong cause.He might change his id but his name is Mike/Waqar Khan and do not deal with him.I want you guys to respond if you have similar experiences in New York/any other city.
Click to expand...
Click to collapse
Its your responsibility to check the imei
Sent from my GT-N7100 using Tapatalk 2
If you have something to report to XDA, use the "contact us" link found at the bottom of every page. We'll look at it.
One think though, XDA cannot take action for anything that occurs off of XDA, exercise due diligence when buy mobile/cell phones over the internet
Like many others, I am looking to replace my nexus one back plate or battery door. Whatever they want to call it.
The previous thread was closed for some unknown reason. Decided to start another.
Based on my many calls and those calls from others - LG will not sell these to anyone in the US or even resellers. Those that are getting them have some other inside or foreign connection it seems.
There was a link in the thread to trait-tech.com that had dummy phones. I tried working with them to get details about them - if they come apart, are they real phone cases without internals, etc. The people I was routed to were completely useless. I had no faith in anything they told me, if anyone has any experience with the dummy phones, please let us know. They didn't take visa or mastercard, but if you talk with them, you can get them to take paypal - I decided not to chance 30+ for a dummy phone...
I have found the back side available from a shop in Belgium, but they only ship to Belgium and the Netherlands, it was about 50 E, I have relatives looking into getting one for me...
I am keeping this thread around to help others find a reliable source for the back plates. (It was stupid to close the last one IMHO as it was providing useful information)
-P
pwkpete said:
Like many others, I am looking to replace my nexus one back plate or battery door. Whatever they want to call it.
The previous thread was closed for some unknown reason. Decided to start another.
Based on my many calls and those calls from others - LG will not sell these to anyone in the US or even resellers. Those that are getting them have some other inside or foreign connection it seems.
There was a link in the thread to trait-tech.com that had dummy phones. I tried working with them to get details about them - if they come apart, are they real phone cases without internals, etc. The people I was routed to were completely useless. I had no faith in anything they told me, if anyone has any experience with the dummy phones, please let us know. They didn't take visa or mastercard, but if you talk with them, you can get them to take paypal - I decided not to chance 30+ for a dummy phone...
I have found the back side available from a shop in Belgium, but they only ship to Belgium and the Netherlands, it was about 50 E, I have relatives looking into getting one for me...
I am keeping this thread around to help others find a reliable source for the back plates. (It was stupid to close the last one IMHO as it was providing useful information)
-P
Click to expand...
Click to collapse
I have also been looking into this issue and from all the information i have gone through that just like n4 bumpers, wireless charger and the phone itself, the backing will be available as soon as the can get enough of the full devices made to hold people off for awhile, but all the manufacturing is currently tied up in as the is where the money is. Will keep looking and post any positive results i find on this thread. Thank you for opening it.
pwkpete said:
Like many others, I am looking to replace my nexus one back plate or battery door. Whatever they want to call it.
The previous thread was closed for some unknown reason. Decided to start another.
Based on my many calls and those calls from others - LG will not sell these to anyone in the US or even resellers. Those that are getting them have some other inside or foreign connection it seems.
There was a link in the thread to trait-tech.com that had dummy phones. I tried working with them to get details about them - if they come apart, are they real phone cases without internals, etc. The people I was routed to were completely useless. I had no faith in anything they told me, if anyone has any experience with the dummy phones, please let us know. They didn't take visa or mastercard, but if you talk with them, you can get them to take paypal - I decided not to chance 30+ for a dummy phone...
I have found the back side available from a shop in Belgium, but they only ship to Belgium and the Netherlands, it was about 50 E, I have relatives looking into getting one for me...
I am keeping this thread around to help others find a reliable source for the back plates. (It was stupid to close the last one IMHO as it was providing useful information)
-P
Click to expand...
Click to collapse
http://www.cellphonerepairshop.com/lg-e960-parts-lg-nexus-4/
I've posted this in the general section under nexus 4 replacement parts. They have a pretty good selection of parts so far. The part you're looking for is the last one (battery door cover).
Sent from my Nexus 4 using xda app-developers app
This Monday I dropped my new Nexus 4 on a concrete garage floor from maybe 30cm / 1 feet (I was sure this was going to happen sooner or later, so I had ordered a hard cover a few days before - just not soon enough). The back cover glass cracked. After reading this thread I feared it would take a while to get it replaced. I called LG Finland's support phone. They redirected me to "spare parts service", who said they have back covers in stock in their central European warehouse in the Netherlands. I picked up the new cover today and managed to replace the broken one with it. The cost was 41eur for the cover + 6eur for postage (around $62). I don't have enough posts to post links, but there are few pics from replacing the cover at imgur.com/a/RMPlb.
pwkpete said:
I have found the back side available from a shop in Belgium, but they only ship to Belgium and the Netherlands, it was about 50 E, I have relatives looking into getting one for me...
I am keeping this thread around to help others find a reliable source for the back plates. (It was stupid to close the last one IMHO as it was providing useful information)
-P
Click to expand...
Click to collapse
I live in Belgium and i'm looking for a Nexus4 back plate.
Can you give me some details on that shop?
Maybe i can send one to you?
Thanks!
Hello, I'll get straight to the point, I have a galaxy S5 that was reported stolen so I couldn't use it, so I changed the IMEI (At least that's what it says) and I was wondering if I can call my service provider and give he them the new IMEI, will that work?
P.s. I didn't know it was reported stolen when I bought it & I have service bars just not 4G LTE.
Sorry mate....nobody on XDA is going to help you achieve this as changing imei is illegal....
A stolen phone is a stolen phone whether you purchased it in good faith or not, so if I were you, I'd have to consider cutting my losses and handing the phone along with the seller's details over to the police and moving on.....
Thread closed.
XDA does not allow discussion of illegal activity.