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Just a couple of simple questions.
1. I fou.d out that I have a bad display on my mt4g and I would like to return it for a new one. How would I go about asking for a new one?
2. I also noticed that the bezel on the left side of my phone is popping up a bit and has a small gap. Canbi also get a replacement for that too?
And for both questions, canbi get the replacement phone by going in a store to get it? Or do I have to do it by phone call?
Thank you in advance to anyone who can help!
Sent from my HTC Glacier using XDA App
Anyone please?
Sent from my HTC Glacier using XDA App
DoUknoGREG said:
Just a couple of simple questions.
1. I fou.d out that I have a bad display on my mt4g and I would like to return it for a new one. How would I go about asking for a new one?
2. I also noticed that the bezel on the left side of my phone is popping up a bit and has a small gap. Canbi also get a replacement for that too?
And for both questions, canbi get the replacement phone by going in a store to get it? Or do I have to do it by phone call?
Thank you in advance to anyone who can help!
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
If you tell them you have a bad screen the wont replace it.
I would mention the bezel as a defect. I have also seen lots of people that have gotton a new phone by saying such things as "my buttons are loose" "Power button doesnt work right" or that there are software problems like random reboots and that type of thing. There is alot of discussions about this in other threads about the screen issues.
You would need call T-Mobile customer care if you are over your in store return time frame.
just go back to the place that you bought it from. if you bought it within 14 days you can get a exchange. the bad display is a known problem as well as the bezel issues and back button as well. if your after the 14 day return period ( or 30 days in cali) then just call customer care and they will be able to replace it for you via manufacturs warranty.
okay thanks for the help guys!
And i got my MT4G on release date, and i am just now noticing the bezel problem. So i will give tmobile a call and see if i can get it replaced. But 1 last question. I can lie and say that my phone randomly reboots on me when i call? lmaoo just a curious question xD
If you say that they castrate you
Aloha from Hawaii!
I'm sort of freaking out of all these issues I see in the forums. I received my nexus 7 last night, and it seemed ok but now I'm reading of all these problems. I'll have to wait until later in the day until I can check.
So while I'm waiting I wonder who has actually gotten a good Nexus 7. If you go by most of these threads you'd think no one.
bhobski said:
I'm sort of freaking out of all these issues I see in the forums. I received my nexus 7 last night, and it seemed ok but now I'm reading of all these problems. I'll have to wait until later in the day until I can check.
So while I'm waiting I wonder who has actually gotten a good Nexus 7. If you go by most of these threads you'd think no one.
Click to expand...
Click to collapse
Mine is defective. It doesn't have any screen separation, light bleed, rattling sounds, or lag. I'm gonna have to return it.
I got two good ones.
Mine is perfectly fine. Bought from GP store. 16GB model. No light bleed, no separation, no squeaks or creaks. Only issue is flicker when light set at 0 when reading in bed in the dark. But this occurred on all my other tabs as well so no biggie. Only flickers if wifi is actively doing something.
I ordered two, one on the 5th and the other on the 17th. The one I ordered on the 5th has the lifted screen issue, but the other N7 is perfect. No other issues on the first N7.
No issues here
Sent from my Nexus 7 using Tapatalk 2
Mine is not defective. no screen issues, no creaking, no battery issues, its nice and shiny (for now) and it works. got mine from macmall
Perfect, picked it up 2 days ago, new shipment to Staples.
Got mine from Currys and no defects or issues so far.
Mine is pretty good. im not going to look at any defective threads it might jinx it.
These threads account for like .01% of all the nexus 7's out there. So add another maybe 1% that might have a problem that don't post it on here and that makes 1.01% of thousands of nexi out there with a problem
Sent from my Nexus 7 using Tapatalk 2
No issues at all
Sent from my Nexus 7 using xda premium
No issues at all
Sent from my Nexus 7 using xda premium
hic9582 said:
These threads account for like .01% of all the nexus 7's out there. So add another maybe 1% that might have a problem that don't post it on here and that makes 1.01% of thousands of nexi out there with a problem
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
I don't think that's accurate. I purchased my N7 from Sam's Club on Friday the 13th and didn't notice the screen lifting until today. Just got back from returning it.
People who are saying "no problem here" need to wait a while and then make absolutely sure that their display is flush on the left side.
As for whether or not this is the minority defect you're claiming it to be, right now I'm only listening to those posters who have discovered the problem and used their replacement tablet for a week. Seeing as the device has only been on sale for a week, these people don't exist yet. They're the only ones who know what to look for, and I'll be waiting to see how this develops before re-ordering.
Sorry for not staying on topic, but it bugs me that someone is dismissing my experience as an anomaly and blatantly making up stats to do it.
pxlitup said:
I don't think that's accurate. I purchased my N7 from Sam's Club on Friday the 13th and didn't notice the screen lifting until today. Just got back from returning it.
People who are saying "no problem here" need to wait a while and then make absolutely sure that their display is completely flush on the left side.
As for whether or not this is the minority defect you're claiming it to be, right now I'm only listening to those posters who have discovered the problem and used their replacement tablet for a week. Seeing as the device has only been on sale for a week, these people don't exist yet. They're the only ones who know what to look for, and I'll be waiting to see how this develops before re-ordering.
Sorry for not staying on topic, but it bugs me that someone is dismissing my experience as an anomaly and making up stats to do it.
Click to expand...
Click to collapse
$20 says you just didn't notice it until everyone started talking about it haha
Sent from my Nexus 7 using Tapatalk 2
hic9582 said:
$20 says you just didn't notice it until everyone started talking about it haha
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Exactly. :laugh:
hic9582 said:
$20 says you just didn't notice it until everyone started talking about it haha
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
True, but that doesn't mean that I saw a ghost because someone told me a story. The screen was in fact lifting ever so slightly on the left side. I was concerned that it might get worse over time, so I returned it. Also, I had a single dead pixel near the top of the screen and part of me was looking for a reason.
I agree that most people who do receive a "defective" unit will never notice it, and would not complain if they did, unless it gets worse.
Whew I feel somewhat better
Mines clean, got it from GameStop
Sent from my Nexus 7 using XDA Premium HD app
For those who say their device isnt defective . Can you test your digitizer? See if touching the lower part of your screen cancels out each other or if multiple touches causes some points not to register.
Please report back ... there's a know issue with the digitizer not registering on the first batch of N7's from the play store.
Here's the programs to test with :
https://play.google.com/store/apps/details?id=com.the511plus.MultiTouchTester&feature=search_result#?t=W251bGwsMSwxLDEsImNvbS50aGU1MTFwbHVzLk11bHRpVG91Y2hUZXN0ZXIiXQ..
https://play.google.com/store/apps/details?id=com.the511plus.MultiTouchTester
Sometimes while watching the screen, every now and then I get a flicker, I only noticed it when I was staring at the screen reading a book, if so I am sad because my OTG cable just arrived and I was having so much fun
Your life is ruined.:thumbdown:
Sent from my Galaxy Nexus using Tapatalk 2
well... at least it works and theres no other horrible problems so I can still play with it until google send me a new unit :silly:
Reckon I should wait a few months so I guarentee a unit from the new batch, or just do it now?
You know what. As I was reading your post I started to see tons of flickering. Thanks a lot. Lol jk. Better now than later. I'm still in my 15 day window
I'm stuck dealing with Asus.
I'm leaving the country for a 3 week vacay so I can't deal with a 4th exchange from Google Play.
davidcampbell said:
well... at least it works and theres no other horrible problems so I can still play with it until google send me a new unit :silly:
Reckon I should wait a few months so I guarentee a unit from the new batch, or just do it now?
Click to expand...
Click to collapse
I think it's worth a shot. My replacement is perfect, much like many of the initial batch / recipients. Risk you take, right?, jumping on that first wave. Seems like things have settle down, think the negative outcry is just more easily heard thAn the positive.
Sent from my Galaxy Nexus using Tapatalk 2
Definitely going ahead and do an exchange now. Got my replacement unit today and this one doesn't have a flicker problem at all. My last one had really bad flicker.
Sent from my Nexus 7 using xda app-developers app
Well I only got it last week so that makes it better if I submit that its faulty at this point..
might seem like a stupid question, but where the hell do I go to organize a replacement
I've seen the flicker on mine and called to replace it. I was told to try a factory reset to see if it was hardware or software. I said I'd try tomorrow and call back/set up replacement if it doesn't work. What do guys think? Could it be software?
Sent from my ADR6425LVW but let's act like it's my nexus 7 using xda premium
Please see attachment, it is a screenshot similar to the problem I have.
A part of the screen is not touch-respondsive. It only happened recently, never had this problem before.
Possible to fix? I have trouble unlocking the 9 dots pattern everytime I turn on the phone because of this problem.
Please help, thanks.
Never mind, flashed a different kernal and its working now.
edit: Wait, no it's still there.
update: I wiped everything and installed factory 4.2.2 patch (occam-jdq39-factory-345dc199.tgz) but still cannot fix this problem. Please help!
update: Tried this method http://forum.xda-developers.com/showthread.php?t=2027476 still not working :crying:
update: This also not working for me http://forum.xda-developers.com/showthread.php?t=2163924... possible hardware issue?
verdict: I will live with this for now, after 1 day and still can't fix it then I will contact google hopefully for a replacement.
bump
I am having the exact same issue. That almost makes me think it could be a software issue but you said you already did a factory reset.
The weird thing is that it looks like the same part of the screen. Its a horizontal section in the very middle.
My best conclusions are that its the digitizer. It just started happening out of no where though. Very frustrating. Makes it impossible to hit the send button on the stock messaging app without minimizing the keyboard! I take excellent care of my Nexus 4. It has a case and it hasn't been dropped. It hardly has a scratch on it! Its a month old.
Sent from my Nexus 4 using xda app-developers app
Strongertyer I can feel your frustration.
Here's mine (the one in my op was found from google). Mine is a bit lower, it blocks the top half of the qwer line on the keyboard and the yes/no buttons on prompt windows.
I can still type qwer just fine by pressing the bottom half of the keys, but for the the prompts I have to tilt and rotate the screen every time so the buttons aren't under the "dead zone".
Strongtyer are you also thinking of sending the phone back to Google?
Sent from my Nexus 4 using xda app-developers app
Just talked to support and they seemed helpful. However, his first suggestion was to do a factory reset of course. He said if that didn't work then I could send my phone back for a replacement. Did a factory reset and still the same issue. Looks like I'll be calling again tomorrow.
I guess the plus side is that they send brand new phones and not just refurbished ones.
Any luck on your end?
Sent from my Nexus 4 using xda app-developers app
I gave up fixing it already as you can see in my 2nd post and I believe it is not possible to fix it other than having the whole screen replaced, so I asked directly for a replacement under warranty. Then after a brief moment google emailed me a set of instructions for packing the phone.
So on Sunday evening I booked the courier, printed the documents, picked everything back in the box, warped and taped it. And today the courier came and collected my phone.
Now I have to use my good old HTC Legend again. However it uses regular SIM card, so I had a bit of fun making myself an adapter to up size the Nexus 4's micro-sim!
I talked to Google today and they are sending me a replacement. They told me I can keep the phone till the new one arrives. I just have to return it within 21 days.
Just crossing my fingers that they don't say the damage is my fault. I don't know how o could have caused it. I haven't does it and I take really good care of it.
Sent from my Nexus 4 using xda app-developers app
Same problem
I do have a same touch screen problem.
Sliding vertically is not smooth and cannot clicking, but swiping horizontally is working.
im also having this problem but i dont live in the US. how can i go about fixing it?
redsuns said:
im also having this problem but i dont live in the US. how can i go about fixing it?
Click to expand...
Click to collapse
You should contact google anyway if you want a warranty replacement. Go to the link below, click contact google, answer a few check box questions and there should be a phone number.
https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=2803008
Because I believe that the only way to fix this is to have the screen replaced.
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
Welcome to xda-developers. Your English is fine.
You should contact Google.
Interesting that you mention the newer version of the phone -- I'd be interested in knowing if this is in fact a result of a newer manufacturing process, different materials, or maybe the place of manufacture (Korea or China). The place of manufacture can be identified by the letter in the fourth position of the serial number found on the box.
can someone update us on this issue? I have the same problem and i am so sad! I saved up 8 months to get this phone!
2nd
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
yup just to chime in same problem here too .. its pretty widespread !
Same ISsue - Nexus 4
jeetash said:
yup just to chime in same problem here too .. its pretty widespread !
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Click to collapse
well, its certainly a hardware issue.
Digitizer, for what I know.
But no easy solution.
Would have happened due to the faulty charger.
But google is not helping!
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Verbl Kint said:
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Click to expand...
Click to collapse
Fixed with the update to KitKat!
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Verbl Kint said:
Fixed with the update to KitKat!
Posted via Tapatalk
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Click to collapse
I have this same screen issue. Mine is is first row from top which makes it very frustrating. I am on 4.4.2 and still have this issue.
Can you describe what you've tried in more detail?
I have the same problem but mine is like 2 inches from the bottom of the screen. I can use the softkeys in portrait but they are unusable in landscape. I have had the phone since Nov 12 so sadly my phone is now out of warranty. LG's approved repair centre want £95 for a new screen. I am thinking maybe buy a Nexus 5 and trade this in for £70. I could sell it for like £130 but I would feel bad selling a phone I know the screen is on its last legs.
I have owned a Nexus 7 2nd gen for a couple months now and have just started to get random flashes of black (occurs for not even a quarter second) ...
I am wondering what causes this...
I have not damaged the Nexus in any way and bought it brand new..
I have only used CleanRom and PA ROM...
The functionality of the tablet remains great, but the flashes are very annoying ...I have tried clean installing multiple times but the flashes still happen...
Any feedback/solutions would be a big help...
Thanks
Sent from my Nexus 7 using Tapatalk 2
The whole screen?
I've noticed black lines when playing Terraria for hours but its only the background of certains areas. I chalked I up as game glitches.
I haven't seen anything outside of that.
Give us some more details.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Yes...the whole screen...
This is not a set of lines the entire screen flashes black for a millisecond....
Sent from my Nexus 7 using Tapatalk 2
sevenslugs said:
Yes...the whole screen...
This is not a set of lines the entire screen flashes black for a millisecond....
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
I had that happen soon enough for a return to be viable. Do some more Google searching and you'll find people who fixed this as a hardware issue. They had to open the back and fiddle a connection. Didn't sound to hard but I just went to best buy instead.
Happy hunting, sorry I don't have a link.
Sent from my Nexus 7 using Tapatalk 4
Yea I would exchange it before it is too late. Doesn't seem that troublesome but if it got worse, or worst, disconnected entirely, it would bring bad news.
kdo23 said:
I had that happen soon enough for a return to be viable. Do some more Google searching and you'll find people who fixed this as a hardware issue. They had to open the back and fiddle a connection. Didn't sound to hard but I just went to best buy instead.
Happy hunting, sorry I don't have a link.
Sent from my Nexus 7 using Tapatalk 4
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Click to collapse
Could you please post the link? I am having trouble finding it on Google.
Thanks a lot..
Sent from my Nexus 7 using Tapatalk 2
player911 said:
Yea I would exchange it before it is too late. Doesn't seem that troublesome but if it got worse, or worst, disconnected entirely, it would bring bad news.
Click to expand...
Click to collapse
Its very intermittent...some days it won't do it at all and some it does it just a bit ....I bought it off eBay around the time it was first released so I'm not sure how I would go about exchanging it ....
Sent from my Nexus 7 using Tapatalk 2
i am also facing the same problem..the screen flashes for nano second...its very annoying..i read about the problem in other forum it seems to be a hardware problem..i am from india and imported it from us ...so i dont think i can resend the nexus 7 ...any help will be great..
mlovesu said:
i am also facing the same problem..the screen flashes for nano second...its very annoying..i read about the problem in other forum it seems to be a hardware problem..i am from india and imported it from us ...so i dont think i can resend the nexus 7 ...any help will be great..
Click to expand...
Click to collapse
What specific piece of hardware is causing this?
I still have this issue from time to time ..
I've notices it happens a lot less if I turn off auto brightness and manually turn brightness above 45-50 percent...
Sent from my Nexus 7 using Tapatalk now Free
sevenslugs said:
Its very intermittent...some days it won't do it at all and some it does it just a bit ....I bought it off eBay around the time it was first released so I'm not sure how I would go about exchanging it ....
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Just because you bought it off ebay doesn't mean it doesn't still carry the 1 year manufacturer warranty on the hardware. It would require you to send it in, but worth a shot.
Once you pop the back and start fiddling with hardware, you run the risk of doing enough damage where Asus will void the warranty. I think I would check with Asus first before resorting to hardware modifications.
player911 said:
Just because you bought it off ebay doesn't mean it doesn't still carry the 1 year manufacturer warranty on the hardware. It would require you to send it in, but worth a shot.
Once you pop the back and start fiddling with hardware, you run the risk of doing enough damage where Asus will void the warranty. I think I would check with Asus first before resorting to hardware modifications.
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Click to collapse
I should send it in to Asus you say?
What are the requirements to have it repaired/replaced under warranty as I have already rooted it with a custom rom
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