Database Users

"Inside" information about HTC's repair procedure

Hey guys,
I recently sent in my N1 for repair because it was randomly rebooting. It's definitely a hardware issue as it occurred on many versions of Froyo, 2.1 and CM. I was under the impression that it was a written rule that rooted = not in warranty. I was already set on the fact that I would likely be paying $200 for a new motherboard.
Spoke to an HTC rep today to see what the status of my repair was and as it turns out she dealt with escalation, aka she was one of the "higher ups".
She informed me that rooted = not in warranty is NOT true. They have 4 checks for their warranty:
1) Physical damage
2) Water damage
3) Tampering with the warranty sealed parts of the phone
4) Testing the phone's integrity with a software "test"
In short, even if your phone is rooted, if it passes test #4, and the problem remains, it is deemed a hardware issue and your phone will be repaired free of charge.
I may be wrong, but this is what the rep told me today. If anyone has any confirmation negating this information, feel free to share.
All I know is that I'm extremely happy about the prospect of saving the $230 or so it would've cost me!

Does this also include unlocked bootloaders?
Sent from my Nexus One using XDA App

cmcm said:
Does this also include unlocked bootloaders?
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
I don't want to set myself up here, but I'm 99.9999999999% sure that you can only root by unlocking the bootloader (aside from the tricks that have recently become available for us).
So, yes, I was referring to unlocked bootloaders as well. In HTC's sense (no pun intended) I'm sure that by root they imply unlocked bootloader.

Not sure about item 4
4) Testing the phone's integrity with a software "test"
I sent mine in and they wanted to hit me with a new motherboard. They were insisting that I had a third party ROM installed and when I asked for evidence, they sent me a picture of my unlocked boot loader.
Prior to sending it in, i had re-flashed back both my recovery and ROM to stock. Was even able to receive the OTA update.
If they did such a software "test", they should have shown that evidence to me instead of a photo of my unlocked boot loader.

bullyfrog said:
Not sure about item 4
4) Testing the phone's integrity with a software "test"
I sent mine in and they wanted to hit me with a new motherboard. They were insisting that I had a third party ROM installed and when I asked for evidence, they sent me a picture of my unlocked boot loader.
Prior to sending it in, i had re-flashed back both my recovery and ROM to stock. Was even able to receive the OTA update.
If they did such a software "test", they should have shown that evidence to me instead of a photo of my unlocked boot loader.
Click to expand...
Click to collapse
Sorry to hear that. Like I said, this is all from the rep's mouth. I have no idea if she's being truthful, but that's exactly what she said.

Yep i hear you. Anyway you were very fortunate they repaired it FOC for you

Well we're talking about different countries' HTC service centers here. Could be different sets of SOPs.
So users in one country may face fantastic service while users in another are screwed by the service there.

[Q] Aaargh. USB broken.

At first I thought it was a ROM issue, but it is not. I have tried several cables including new ones and the original HTC one. It will charge, but will not copy files to and from the computer.
I have insurance, should I use that? Will they give me a refurb or a new one? The phone is in good condition otherwise. Will the new phone have the 2.3 update with the locked bootloader?
I wish this happened before the locked OTA.

Are you sure there's no foreign debris in the port?
And you can easily test if it's ROM related by connecting it while in recovery.
Regardless, it should be covered under warranty, so there's not need for "real" insurance.

Fazulka said:
At first I thought it was a ROM issue, but it is not. I have tried several cables including new ones and the original HTC one. It will charge, but will not copy files to and from the computer.
I have insurance, should I use that? Will they give me a refurb or a new one? The phone is in good condition otherwise. Will the new phone have the 2.3 update with the locked bootloader?
I wish this happened before the locked OTA.
Click to expand...
Click to collapse
Ok lets cover a few things.
If your phone is less than a year old, the bad USB port should be covered under the manufacturer's warranty. So at the sprint store they shouldn't charge you anything.
The chances of you receiving a refurbished phone is very high. While some people have gotten lucky and received new units, I wouldn't count on it.
Every update for the htc EVO has had a locked bootloader. This is nothing new. We have only been able to have nand access due to exploits that have been found. Whether or not an exploit will be found for the latest bootloader is up in the air. Just thought I would clear that up.
Good luck.
Sent from my PC36100 using XDA Premium App

I have had to replace two of our evos now, mine and my wifes. Mine to being stolen and my wifes was a victim of our child throwing it in the toilet.
Both were replaced with brand new non refurbs. Life time calls were 0 on both.
My wifes was replaced last week. Arrived last monday and was hardware 004 with old partitions (20k blocks) and still had 3.70 on it.
I suggest you stop worrying about what you will get as a replacement until after it comes.

Fazulka said:
At first I thought it was a ROM issue, but it is not. I have tried several cables including new ones and the original HTC one. It will charge, but will not copy files to and from the computer.
I have insurance, should I use that? Will they give me a refurb or a new one? The phone is in good condition otherwise. Will the new phone have the 2.3 update with the locked bootloader?
I wish this happened before the locked OTA.
Click to expand...
Click to collapse
Go to your nearest repair shop or sprint and see what happens. Noone here can tell you for sure since as a lot of things in life it is different in almost every case. I just go to my sprint repair shop and if they have one there I get it if not I wait a day. I got a refurb but who cares it works fine at least for me.
Good luck and do something since the longer you wait the likely hood of you getting the new bootloader is definitely possible.

Rem3Dy said:
Ok lets cover a few things.
If your phone is less than a year old, the bad USB port should be covered under the manufacturer's warranty. So at the sprint store they shouldn't charge you anything.
The chances of you receiving a refurbished phone is very high. While some people have gotten lucky and received new units, I wouldn't count on it.
Every update for the htc EVO has had a locked bootloader. This is nothing new. We have only been able to have nand access due to exploits that have been found. Whether or not an exploit will be found for the latest bootloader is up in the air. Just thought I would clear that up.
Good luck.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
downgrade to the 3.22 ruu ota in the official sprint forum on xda, then reroot with unrevoked.
ropodope
Sent from my Vaelpak GB AOSP Preview Edition v0.2 for Evo 4g. Flash and ye shall receive.

If you have insurance, haul it into a sprint repair store and they'll fix it in-store for free.

Rem3Dy said:
Ok lets cover a few things.
If your phone is less than a year old, the bad USB port should be covered under the manufacturer's warranty. So at the sprint store they shouldn't charge you anything.
The chances of you receiving a refurbished phone is very high. While some people have gotten lucky and received new units, I wouldn't count on it.
Every update for the htc EVO has had a locked bootloader. This is nothing new. We have only been able to have nand access due to exploits that have been found. Whether or not an exploit will be found for the latest bootloader is up in the air. Just thought I would clear that up.
Good luck.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
This. Exactly what I was going to say. Warranty should cover it, but we all know sprint is going to tell you that's not the case.

Thanks for the replies everyone, I will go to the store.
Hopefully the RUU downgrade does work. I thought that some of the threads said the new bootloader was unlocked and the RUU method wouldn't work.

Less than one year
If its been less than one year since your contract, you should be covered and get a replacement (i did). Otherwise they might refer you to htc.

[Q] Dead N4 + unlocked BL = screwed?

Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)

ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
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tiny bump

ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD

scream4cheese said:
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
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Click to collapse
No, I'm sorry. I had edited down my original question and now it doesn't make complete sense. What I meant was that my phone died on me but I left my bootloader unlocked after reflashing with the image from the developer.google site. I never rooted it but failed to lock the bootloader after reflashing. Now I have the red light of death.
The $700 comes from them holding $300 on my credit card during the RMA process, only to find that I've voided my warranty by having an unlocked bootloader and them charging me for it. That would be over $700 for an N4 that could just do the exact same thing again.
I honestly don't want this phone anymore if all of them are going to die after only a couple weeks use.

The phone is designed to be unlockable via a simple command, so the fact that you have done that should in no way invalidate your warranty. You should have no problem with an RMA.
Sent from my Nexus 4

There is a fix for the red light of dead... It's a hardware problem tho, let me find the youtube video.. brb
I can't find the video (i'm at work) and I have it bookmarked at home, it's on xda tho, you must take out the back part and release a part of the hardware.. It's easy and the guy who found out made several examples, in which if he pressed that chip = red light appear, leaving it without much pressure = normal

I guess take the back off , remove the battery connector , reconnect the connector after a few minutes and put it on charge
Sent from my Nexus 4 using Tapatalk 2

If the phone is dead, what does it matter if the bootloader is unlocked?
Sent from my Nexus 4 using Tapatalk 2

Most everyone says that an unlocked BL voids the warranty, but it doesn't specifically say that in the warranty documentation. I think I'm going to let this thing run down as much as possible then try to connect to it over the weekend, then call Google on Monday if I have no success. Wonder if I should be upfront with the unlocked BL?

you haven't voided the warranty. Honestly, these companies rarely check for those kind of things. They don't have much time to investigate so they go straight to fixing it. I sent my rooted epic 4g w/ screwed up NV items (screwed em up while flashing) in for a fix and they fixed it for me no charge. You should be fine.

i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.

simms22 said:
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
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Click to collapse
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.

ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?

ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
First of all, I don't get it. Nexus has been great to me, and the 3 others I know who bought it, love it too. Build quality is good, and stock, no issues. Even if you root it, chances of something like that happening are low. I used to have all kinds of phones, from gs2&3 to note 2 to HTC one x. None of them were as hard to mess up as the nexus.
But as far as your original question goes... I rmad galaxy nexus to Google because my earpiece became very crackly. Mine was rooted and unlocked. I kept on putting it off until I realized that the label they sent was only good for 14 days. Ended up sending it rooted and with custom ROM on it, figured might as well try. No issues at all. They didn't say a word.
Sent from my Nexus 4 using xda app-developers app

chrisMBP said:
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
Click to expand...
Click to collapse
I reflashed stock firmware onto it in hopes of improving battery life - per a thread on this forum. For me, rooting is unnecessary on the Nexi because there isn't any manufacturer or carrier bloatware to get rid of. I honestly did consider rooting it to try an underclocking app to maybe improve battery life, but it seemed too much of a PITA.
They got my old phone last Wednesday, but the charges are still pending as of today. I decided to go ahead and open the replacement and not worry about it anymore. I noticed the replacement has a higher number serial number, so now I'm off to read the thread that tries do decode it!
Thanks all.

Asus Nexus 7 RMA - positive experience

I've been fairly hesitant to send in my Nexus 7 in for an RMA die to the abundance of negative reviews, but i decided to give it a shot.
I had some phantom touch issues, sticky home button, as well as some issues while transferring data from tablet to PC.
I sent the tablet to Asus on September 6th via Canada Post express and aids received it on the 10th. The status appeared as "product repair is in progress", however it stayed that way till the 16th. On the 16th I woke up to an email saying that the tablet had been repaired and is on the way via Purolator Express.
Upon further trading into the email I realized they messed up the address and forgot to mention the apartment number and buzzer code, hence I'd have to pick it up.
Having spent 1.5 hours waiting for the Purolator driver to come in, I finally received package. Inside I found a new replacement for my N7.
TL DR: RMA sent on evening of 6th September, replacement N7 picked up on 17th September. Other than minor shipping issues (ASUS provided my incomplete address) I'm satisfied with the experience. So far so good.
Sent from my Nexus 7 using xda app-developers app

My turn around time was good as well (about 10 days) ,however ,having to pay to have it shipped is lame (that and the new warranty/serial number sticker with wet ink!). That said, they didn't resolve the ghost screen issue at all. Mine worked ok for a few weeks then started up again (my guess is they installed some patch or different drivers). Works fine now though, thanks to SyphOnX's fix posted in the "Nexus 7 Screen not responding to touch sometimes?" thread in the N7 Q&A, Help and Troubleshooting forum. I guess sometimes if you want it done right, you have to do it yourself.

How are Asus with unlocked bootloader devices? My N7 has completely died but it had PA installed on it when it died I have a feeling they won't want to repair it.
Sent from my LG-P768 using xda app-developers app

I'm newish to all this but I'm sure with PA on it the warranty will be null and void. See if you can revive it and revert it back to stock before rmaing it (although you may not need to at that point).
Opening the case is a cinch, I used regular tweezers, lol, and everything under the hood is very well laid out. If it's a replacing something issue you shouldn't have a problem.
Sent from my Nexus 7 using xda app-developers app

Recieved new Nexus 7 after RMA
I'd just like to give my experience with Asus RMA. I've had an unlocked bootloader and been rooted since day 1 back in January, but I've also had screen phantom touch issues and unresponsiveness. I delayed sending it back as it was not too bad but last month it got really bad, so I went for it. After I requested the RMA I used Nexus Root Toolkit to unroot and re-lock my device, then set it back to completely stock. (Look up Nexus Root Toolkit and get it its some great software). I wrote up a very thorough description of the issue as I was instructed and sent it off from Nebraska to Texas. 10 days or so later a new Nexus 7 showed up at my door, with no touchscreen issues or anything. I recommend anyone who has issues with their nexus 7 to send them in, especially if you're nearing that end of warranty period. It's awesome top have an unscratched and perfect Nexus 7 just a few months before my warranty ends, do lock up that bootloader and send 'em in!
And to avoid confusion, I received a new Nexus 7 (2012), NOT "The New" Nexus 7 (2013) haha but that would have been awesome!

I'm currently waiting on my n7 to come back from its 3rd repair for failing to boot. I've never rooted or unlocked my tablet. I bought it march of 2013. 3 repairs for essentially the same problem. I honestly feel that my wifes samsung galaxy tab 2 is a better built device. Im posting this with her tablet. She treats her tablet like crap whereas I've treated my n7 with the utmost care. I paid for the shipping the first time but was given prepaid fedex shipping these last 2 times. This could well be my last nexus tablet.
Sent from my SCH-i705 using XDA Premium HD app

Yeah I've had good experiences too. I have always done an advance swap - receive the new tablet first, transfer all my files and a nandroid backup, restore to new device, wipe the old one, reinstall stock ROM and relock bootloader, send it in.
I have never had to pay for shipping. The same day they order the advance swap, I get a prepaid shipping label by e-mail. This is in Vancouver BC.
I've done two swaps, both because the speaker was blowing out.
My order for the original tab was right on launch day which means my original warranty expires in three weeks. My credit card entitles me to a second year but I probably won't be able to do an advance swap anymore.

[Q] New Phone, Device Status: Custom

I purchased the Samsung Galaxy Note 3 III N900 32gb Black Factory Unlocked Android Cell Phone from Amazon. The store was SHOPEBEST. (cant post links yet)
Got it, had the IMEI tag removed from the box for some reason dunno why.
Everything looks brand spanking new, got a new sim from AT&T, setup install some apps then I try to run update got the device is modified message. Wiped cache partition, restarted numerous times, never had an SD card in but i did try to put an old one in and remove it etc.
Still shows up as CUSTOM.
In odin download mode it shows:
ODIN MODE
PRODUCT NAME: SM-N900
CURRENT BINARY: Custom
SYSTEM STATUS: Custom
WARRANTY BIT: 1
I'm new to android so i have very little knowledge about android systems, rooting or roms or anything only the stuff i learned from hours of reading.
My question is if this phone is new WHY is it showing custom and the warranty showing 1 meaning void right out of the box? Is there anyway i can go back to stock and get the warranty back to 0?
Thanks for your time and help.

I would hazard an opinion the phone is not brand new or wasn't factory unlocked? I thought I saw something about some shop opening brand new phones, unlocking them and selling as factory unlocked. I guess they tripped flag unlocking it? Strange there was no IMEI on the box, maybe the phone IMEI and box didn't match?

pete4k said:
I would hazard an opinion the phone is not brand new or wasn't factory unlocked? I thought I saw something about some shop opening brand new phones, unlocking them and selling as factory unlocked. I guess they tripped flag unlocking it? Strange there was no IMEI on the box, maybe the phone IMEI and box didn't match?
Click to expand...
Click to collapse
I didn't even notice at first but the sticker is /was removed from the box. Had the caution sealed package sticker on it though. I contacted them already. There's no way this phone is brand new with the odin mode showing that.

I would return it, just for warranty sake. Also I don't think you can do OTA updates if it's custom. And if it's rooted already, it could have virus or some other stuff on it as well.

Sorry to hear that you got scammed. Though there is no way to reset the warrannty bit counter back to Ero. But you may check if you had a Super SU app in your app drawee. If it there that means your phone is rooted. So yoi can try Triangle away app it might help im not sure if it works then reflash a stock rom and do a fulk factory reset and wipe the cash partition.
Sent from my SM-N900 using XDA Premium 4 mobile app

Mirage20uk said:
So yoi can try Triangle away app it might help im not sure if it works then reflash a stock rom and do a fulk factory reset and wipe the cash partition.
Click to expand...
Click to collapse
Don't bother with Triangle-Away. It won't reset Knox back to 0x0.

Knox seems tripped.
You def need to return this.

If it's this obvious that it wasn't unlocked by the manufacturer but instead has been modified by the reseller you might also want to shoot Amazon an email at the reports form hereabouts: http://www.amazon.com/gp/help/reports/contact-us
Sometimes it helps to be specific... I find that just returning the item solves my own problem but then leaves the seller free to cause problems for others. And Amazon has from my own experience been really awesome and helpful with this stuff. I reported a seller who sold me a red-screened Kindle Fire 2 and I actually got to speak to a human being. In general I find they have some of the best support imaginable.

pete4k said:
I would return it, just for warranty sake. Also I don't think you can do OTA updates if it's custom. And if it's rooted already, it could have virus or some other stuff on it as well.
Click to expand...
Click to collapse
Yeah I'm returning it first thing Monday. I find it funny how the seller didn't want any problems. They told me to just return the phone for a full refund even though i used it for 3 days. They charge a restock fee for returns but i told them im not paying any restocking fee and they still said return it. They know what they did.
Mirage20uk said:
Sorry to hear that you got scammed. Though there is no way to reset the warrannty bit counter back to Ero. But you may check if you had a Super SU app in your app drawee. If it there that means your phone is rooted. So yoi can try Triangle away app it might help im not sure if it works then reflash a stock rom and do a fulk factory reset and wipe the cash partition.
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yeah i was wondering what that was its called SuperSU has a yellow shield with a # sign on it. Is that not supposed to be included with android?
oddbehreif said:
Don't bother with Triangle-Away. It won't reset Knox back to 0x0.
Click to expand...
Click to collapse
Skander1998 said:
Knox seems tripped.
You def need to return this.
Click to expand...
Click to collapse
Yeah its going back either way. Even if i could revert it back to stock/valid warranty its still being returned because i paid for a NEW phone and someone else used it already. I don't know what they did to it or did with it. Being shady doesn't earn my business or trust.
BewareAlbatross said:
If it's this obvious that it wasn't unlocked by the manufacturer but instead has been modified by the reseller you might also want to shoot Amazon an email at the reports form hereabouts:
Sometimes it helps to be specific... I find that just returning the item solves my own problem but then leaves the seller free to cause problems for others. And Amazon has from my own experience been really awesome and helpful with this stuff. I reported a seller who sold me a red-screened Kindle Fire 2 and I actually got to speak to a human being. In general I find they have some of the best support imaginable.
Click to expand...
Click to collapse
Oh you bet I'm telling amazon. These guys wasted a lot of my time with this now. I now have to wipe it, return it, go back to ATT get another sim and put my old phone back on my plan and buy another phone. So it is my duty to to warn amazon about this shady seller so other people don't fall victim to what happened to me.
Bright side to all this. I think the note is way 2 big for me so I'm thinking about trying out the nexus 5, cheaper smaller and everyone says its awesome. So thanks to this shady seller i got to test it out for a few days.

Juansito said:
Bright side to all this. I think the note is way 2 big for me so I'm thinking about trying out the nexus 5, cheaper smaller and everyone says its awesome. So thanks to this shady seller i got to test it out for a few days.
Click to expand...
Click to collapse
You'll find this amusing but I still prefer my old Galaxy Nexus over the Nexus 5. It may not have ran 4.4.2 perfectly but man... User-replaceable battery, amazing kernel mods, none of the weird bugs I encountered with the Nexus 5, rock solid GPS, and it took SD Cards.
I liked the Nexus 4 just fine, but man the 5 really burnt me on the Nexus line. I had a lot of problems with it. So did my coworker with his. Ended up returning both.

BewareAlbatross said:
You'll find this amusing but I still prefer my old Galaxy Nexus over the Nexus 5. It may not have ran 4.4.2 perfectly but man... User-replaceable battery, amazing kernel mods, none of the weird bugs I encountered with the Nexus 5, rock solid GPS, and it took SD Cards.
I liked the Nexus 4 just fine, but man the 5 really burnt me on the Nexus line. I had a lot of problems with it. So did my coworker with his. Ended up returning both.
Click to expand...
Click to collapse
I'm new to android what phone do you suggest? I want a new phone latest model. I picked the note 3 because of the screen. Although it is nice and i love using it when im at home or laying down its just not functional for me as a phone everyday.

Juansito said:
I'm new to android what phone do you suggest? I want a new phone latest model. I picked the note 3 because of the screen. Although it is nice and i love using it when im at home or laying down its just not functional for me as a phone everyday.
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Click to collapse
the sold you a repaired phone..... seems like the LCD broke and they bought a LCD from ebay and swap the board.......
the FULL LCD from ebay does not include IMEI sticker....... and some times its difficult to remove the original sticker....
I know this because I Note 3 fell and the screen broke... I bought a Black complete Note 3 without the logic board and I was good again...
My Phone was originally white....... I was able to transfer the IMEI sticker though....
http://www.ebay.com/itm/Samsung-N90...e_Replacement_Parts_Tools&hash=item4d162a5a50
it would have been better if the the knox was not tripped.... it depend how much you paid if its over 500 return it....

BewareAlbatross said:
You'll find this amusing but I still prefer my old Galaxy Nexus over the Nexus 5. It may not have ran 4.4.2 perfectly but man... User-replaceable battery, amazing kernel mods, none of the weird bugs I encountered with the Nexus 5, rock solid GPS, and it took SD Cards.
I liked the Nexus 4 just fine, but man the 5 really burnt me on the Nexus line. I had a lot of problems with it. So did my coworker with his. Ended up returning both.
Click to expand...
Click to collapse
antiguangenius said:
the sold you a repaired phone..... seems like the LCD broke and they bought a LCD from ebay and swap the board.......
the FULL LCD from ebay does not include IMEI sticker....... and some times its difficult to remove the original sticker....
I know this because I Note 3 fell and the screen broke... I bought a Black complete Note 3 without the logic board and I was good again...
My Phone was originally white....... I was able to transfer the IMEI sticker though....
it would have been better if the the knox was not tripped.... it depend how much you paid if its over 500 return it....
Click to expand...
Click to collapse
$693.42 and I'm returning it first thing tomorrow morning.

Juansito said:
$693.42 and I'm returning it first thing tomorrow morning.
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RETURN THAT FAST!!!! you got scammed......

antiguangenius said:
RETURN THAT FAST!!!! you got scammed......
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Already got the box, packing and shipping box. Glad i have amazon a-z to fall back on just in-case these guys try to pull something when i return. Getting signature confirmation and insurance.

Juansito said:
Already got the box, packing and shipping box. Glad i have amazon a-z to fall back on just in-case these guys try to pull something when i return. Getting signature confirmation and insurance.
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That's crazy though OMG.... make sure you leaave a review warning people and report it to Amazon
Sent from my SM-N900T using Tapatalk

antiguangenius said:
That's crazy though OMG.... make sure you leaave a review warning people and report it to Amazon
Sent from my SM-N900T using Tapatalk
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Read page 1, I'm reporting them to amazon as soon as i get my money back. A review wont do anything.

Juansito said:
I'm new to android what phone do you suggest? I want a new phone latest model. I picked the note 3 because of the screen. Although it is nice and i love using it when im at home or laying down its just not functional for me as a phone everyday.
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Best thing I could tell you, since asking what's the best phone is like asking what's the best ROM, is go to your local carrier stores like ATT and T-Mobile, Sprint, etc... And just try out phones in your hand. Don't worry too much about specs these days. If it's running at least Android 4.2 with a 1Ghz processor it will make calls, end texts, and play cat videos. Even without, it should still.
If you want the absolute most epic and powerful phone you're already holding it as far as I know. The Note 3 not only has premiere specs but USB 3, support for something ridiculous like another 64 gigs or 128 gigs of CLASS 10 MicroSD goodness...And a stylus, which is something I've genuinely missed ever since the old WinMo 6.5 days when you could either choose the multitouch mod or the overclock mod but not both. :laugh:
Really though, your best is just go to stores and see what feels best especially since you seem to be the kind of person for whom the feel of the phone in your hand and how it carries is important. You can always then walk out of the store, go on someplace like Swappa, and find the phone at a cheaper price and probably unlocked.